Written on: 10/07/2013 by dmbt (1 review written)
I bought the AEG Santo freestanding fridge freezer 6 1/2years ago which look really nice as a "feature" in the middle of my kitchen. After nearly 5 years the freezer packed up. Like others, I contacted John Lewis who were not interested because it was under a policy with Domestic and General. I was offered a "white freezer" by the insurance company and after several calls and complaints I was sent a replacement Arctis freezer. Since then, my Santo fridge also had problems which I had fixed… Read Full Review
Written on: 01/07/2013 by Willihc (1 review written)
Just like the other reviewers, our unit lasted 2 years and then broke down. Fan freezes over and soothing to do with drainage tube, thermal cut out and defrost heater. 2 days out of warranty. AEG did not want to know. Took out another repair policy. Too expensive to repair. So now we are about to go on holidays with a freezer getting warmer and warmer. AEG should be ashamed of themselves. They used to such a good make. We all make mistakes with the odd faulty product, but they lacked the… Read Full Review
Written on: 01/11/2011 by LisMartin (1 review written)
I have just had exactly the same experience as the other reviewers. Like them I was prepared to pay over the odds for a 'good' name and have now paid the price with the same fault. The irony is that I bought the freezer because it was low energy and therefore good for the environment, and now I will have to add it to the pile of unusable rubbish littering the country!… Read Full Review
Written on: 17/10/2010 by david batie (4 reviews written)
In April 2008 decided to replace our old but reliable fridge and freezer with what we though were expensive high quality German made equipment. We bought an elegant stainless steel AEG Santo 86378 Fridge freezer and an Arctis 75278 upright freezer.
The Santo lasted 3 weeks and stopped refrigerating, it was replaced with a new one which lasted 3 months and also failed. It was repaired and so far is still working.
The Arctis lasted two and a half years (nicely out of the 2 year warranty -… Read Full Review
Written on: 03/06/2010
Owned this freezer for just over two years then suddenly not controlling temperature intermittently. If boost switched on then eventually freezer would return to correct temperature after several hours, then stay stable for days before throwing a 'wobblie'. Service engineer decided repair too costly, though as electronics engineer myself he obviously hadn't a clue and basically after two years freezer was a right off. Raised problem with John Lewis, original supplier - not interested. Raised… Read Full Review
Written on: 07/01/2010
Just like the other reviewer I had the same problem with just over three years of use. Most repair companies would not even consider coming out to look at it with a view to repairing it. AEG were not interested. An independant engineer did come out and replaced the freezing element, which failed after 3 months, as luck would have it, it also failed, 3 days after the repair guarantee expired arghhhhh. I also have a Bosch fridge freezer which after 7 years of use is still going strong. So I am… Read Full Review
Written on: 04/07/2008
Got this AEG ARCTIS 75278 FA Frost Free, broke so easily. I tried to reason with them and asked them how they would feel when sold a Freezer that cost over £600 which broke down after 2 years and seemingly they are not prepared to do anything about it. They suggested that I contact the 3rd part insurance company. I did so and an engineer duly arrived. He explained that the cooling system had failed and the cost of the insurance would be refunded to us because it was too difficult to repair… Read Full Review