Thomas Cook Credit Card Reviews

Watch this item
0.9 stars
Average rating for this product is: 0.9 out of 5

From 1 rating and 20 reviews

Thumb down 5% of users recommend this product

Rate it Now:

Click on the stars above to rate this product:

Tweet This Item


LenderBalance Transfer RateBalance Transfer DurationPurchase RatePurchase DurationAPR  
BT Standard Credit Card0.00%3 months13 months 3.00% fee3 months16.90%
MBNA Platinum Plus Visa0.00%3 months13 months 2.90% fee3 months15.90%
MBNA Platinum Rewards Visa0.00%3 months13 months 2.90% fee3 months15.90%

Summary

International tour operator Thomas Cook offer consumers the Thomas Cook Credit Card. Thomas Cook include a wide range of extra features, such as 0% commission on foreign currency and their Travel Pounds reward scheme.

Is the Thomas Cook Credit Card account as good as they say? Send in your reviews and tell us!


Average Ratings for Thomas Cook Credit Card

  • Customer service0.8 stars
  • Value for Money1 stars
  • Reviewer Ratings0.8 stars
  • Overall Rating1 stars

20 Reviews For Thomas Cook Credit Card

  • Barryo515 19th Nov 2009

    Reviewer rating: 1 stars


    Barryo515's review has yet to be rated - Be the first!
    Report this review



    Thomas Cook credit cards, don't touch them. I had a call saying someone had tried to use my wifes card in an ATM. They said they had stopped it and no transaction took place. When the statement came the had taken £90. Had another call telling me that a merchant had got my credit card details fraudulently. They told me they had been tracking it for two weeks. Two weeks but no one thought to ring us and stop the card until two weeks later.Their security is rubbish as is the customer services and the fraud department. Staff have a very bad attitude towards their customers. Unless you want endless trouble, don't get a Thomas Cook Credit card. Any credit card linked to Barclays will never be any good.

  • Guest 1st Nov 2009

    Reviewer rating: 1 stars


    Guest's review has yet to be rated - Be the first!
    Report this review


    Took the card out to pay for holiday on IFC as a 'perk'. Ha! Ha! Ha! The trouble started when just off to bed night before holiday when the payments line called (21:10) asking why we had missed the first payment when all along the DD had been setup and they hadnt called for it. To help them I made a payment over the phone. This was then repeated on the 2nd payment, late charges were added, then taken off/added several times. Then interest added even though IFC, this was because of late payments, ...

  • Guest 24th Sep 2009

    Reviewer rating: 1 stars


    Guest's review has yet to be rated - Be the first!
    Report this review



    Thomas Cook Credit Card is the worst card ever!!!!!!!! Stung for interest on full amount of holiday despite paying off half of the balance. Then, while on holiday the invoice arrived and payment due before our return... again stung for late payment fee. Be careful you only get a few days to pay! Customer service department didnt show any empathy at all and I feel very disappointed, in the way we have been treated.

  • Guest 17th Sep 2009

    Reviewer rating: 1 stars


    Guest's review has yet to be rated - Be the first!
    Report this review


    Was advised by the Thos Cook rep on the phone to take one out to pay for balance of our holiday.
    Can't get a payment date to suit us - i.e. to pay at the end of the month when salary is paid in and be paid to them by the 10th say.
    Also, from receipt of bill to payment date is only 10 days!!! We were stung for £12 late payment fee and £8.98 in interest last month, as it arrived when we were away on holiday.
    Tried to log on this evening to email them, only to find there is NO way ...

  • Guest 27th Aug 2009

    Reviewer rating: 1 stars


    Guest's review has yet to be rated - Be the first!
    Report this review


    Like many others here I took out the Thomas Cook card to pay for my holiday and take advantage of the 3 month interest free period. Also like many others I got stung for interest, despite paying the balance in full for the last statement prior to the interest free period running out. Complaints to customer services fell on deaf ears and got same 'explanation' that this was interest from when IFP ran out, until payment received. This despite the T's & C's on the back of the statement saying: "You ...

  • Guest 13th Aug 2009

    Reviewer rating: 1 stars


    Guest's review has yet to be rated - Be the first!
    Report this review


    Like previous reviews, took out a thomas cook credit card to avoid charges when paying for holiday. Later tried to purchase currency for holiday using Thomas Cook visa card, they would not accept this without proof of ID i.e passport etc. Had to pay by cash, needles to say was not given the best rate. This is despite the fact I am known in the branch, and had booked the holiday throgh them. I will not be using this card abroad for fear of rejection.

  • Guest 10th Aug 2009

    Reviewer rating: 1 stars


    Guest's review has yet to be rated - Be the first!
    Report this review


    Worst company I have ever had the misfortune to deal with. In October I started receving calls from a Basildon phone number, most of the 'silent' variety but eventually when I got to speak to someone they were calling from Thomas Cook Credit card demanding a late payment. Pay by direct debit and no payment missed so questioned call then the abuse started. A company called First Data handles the 'customer service' for Thomas Cook and over the next two days I received a total of 28 calls from them ...

  • Guest 1st Aug 2009

    Reviewer rating: 1 stars


    Guest's review has yet to be rated - Be the first!
    Report this review


    having held a thomas cooke card for five years of great service by msn bank, barclays took over my credit limit was dropped from £3000 to £1200 for one year then with no warning to £480 a week ago dropped again to £280 i have never missed a payment in my life its very frustrating for your card refused in stores i feel prosecuted keep complaining and being ignored worst card in the world

  • Guest 18th Jul 2009

    Reviewer rating: 1 stars


    Guest's review has yet to be rated - Be the first!
    Report this review


    Customer service is disgusting! It seems Thomas Cook Credit Card make the rules up as they go! I wouldn't bother applying for one of these, but rather get one from your bank. It's been nothing but agro and I really wish I hadn't taken my first credit card out with them! I was told I could make a payment every friday, but now they are saying I can only making 2 payments in a thirty day period, I assume this is so they can make more money from me!

    As soon as it's been paid off i'll be destroy ...

  • spuduk Rank: Corporal 11th Jul 2009

    Reviewer rating: 0 stars


    spuduk's review has yet to be rated - Be the first!
    Report this review


    Once this was a good card with poor customer service and frequent administrative errors. Now it is a bad card with bad customer service and won't admit to errors!

    Paid my last bill, in full , days before the due date.

    They charged me 12 pounds because the direct debit for the minimum payment had been returned unpaid even though I had already paid the full balance on time.

    I called customer services (unhelpful lot) an explained I had cancelled the direct debit mandate months earlier and had c ...

  • neverusethomascookcreditcard 1st Jul 2009

    Reviewer rating: 0 stars


    neverusethomascookcreditcard's review has yet to be rated - Be the first!
    Report this review


    I've also had a similar bad experience with Thomas Cook Credit Card. I too took it out to pay for my holiday to avoid the hefty credit card fee they would charge using any other credit cards but there's.

    The card wasn't authorised there and then in the shop and I paid a deposit for the holiday via a debit card. Months later I got the final holiday bill and I paid the holiday off in full once I got the statement. However because the 3 month interest free period had finished, I was charged i ...

  • Guest 24th Jun 2009

    Reviewer rating: 0 stars


    Guest's review has yet to be rated - Be the first!
    Report this review


    Thomas Cook credit card - absolutely discusting customer service. Charged me £28 interest on a Thomas Cook holiday payment. My previous bill balance was zero and when I received my next statement it had my holiday payment transaction plus a £28 interst charge. I queried it and said how can you charge me interest before you send me the bill. They said its in the new terms and conditions from April 09. I complained and got no where. I've got a Barclaycard and never had any interest cha ...

  • closeg 23rd Jun 2009

    Reviewer rating: 0 stars


    closeg's review has yet to be rated - Be the first!
    Report this review


    I have the same issue as another reviewer. Thomas Cook Credit Card charged me £28 interest on a Thomas Cook holiday transaction of £3500 before i even got the bill to pay. When i received the bill I queried the £28 with customer services and even complained but it did me no good at all. I couldn't believe when they said my interest free period had ran out and they started charging me interest. I was a new customer and thought by clearing the balance off each month i wouldn't ...

  • barnseybutton 20th Jun 2009

    Reviewer rating: 0 stars


    barnseybutton's review has yet to be rated - Be the first!
    Report this review


    My Thomas Cook Credit Card statement goes to the 19th of the month and I will usually receive this by about the 25th of the month but today (20th) they have phoned me and told me they have put a block on my account until I make a payment even though I have not yet received my statement and I will not pay anything before reviewing my statement. And if I make the minimum payment over the phone and then pay the balance off when I receive the statement they won't let me pay next months credit card ...

  • Guest 18th Jun 2009

    Reviewer rating: 0 stars


    Guest's review has yet to be rated - Be the first!
    Report this review


    I strongly recommend anyone who wishes to take out a Thomas Cook Credit card not to bother. I have never received such a disgusting service and unless you pay monthly be direct debit it is impossible to pay in time.

    Your statement wont arrive before 11th of the month and your payment is supposed to have cleared by the 19th. They ask for 7 clear working days to pay by cheque which is an impossibility so why offer the option?!

  • wother 20th May 2009

    Reviewer rating: 0 stars


    wother's review has yet to be rated - Be the first!
    Report this review


    The interest starts mid month from Thomas Cook Credit Card, although you arent requested to pay unitl the end of the month - therefore, every month you pay some interest, even if you clear the card.
    Customer services are horrendous, i have regularly waited on hold for over 20minutes to speak to some unhelpful member of staff.
    They tell you its easy to redeeem the points - I am still attempting to do this!! I have no luck when phoning htem as they never answer the phone never again!

  • Guest 16th Apr 2009

    Reviewer rating: 0 stars


    Guest's review has yet to be rated - Be the first!
    Report this review


    I am very angry at the change of terms for my Thomas Cook credit card. Only 0.50% for buying in shops now only 1% for buying a holiday at Thomas Cook etc. No longer free to use abraod. Not much incetive!

  • BrycePC 15th Dec 2008

    Reviewer rating: 0.5 stars


    BrycePC's review has yet to be rated - Be the first!
    Report this review


    I applied and received for a Thomas Cook credit card prior to our overseas holiday in Hong Kong - attracted by commission free purchases and earning of points. While it worked well in the UK, it would not work at any shop when we arrived overseas. We made an expensive call to support in the UK - the error code was described as unknown and we were promised a call back, which did not happen. We then submitted a message online, again no reply.
    Luckily for us we had another credit card as backup, wh ...

  • ruby41 Rank: Corporal 1st Dec 2008

    Reviewer rating: 0.5 stars


    ruby41's review has yet to be rated - Be the first!
    Report this review


    I have had the Thomas Cook Credit Card for about 9 months and have earned travel points which will come useful as I ' ve planned a holiday to Florida in July 09. All of a sudden I received a letter telling me the credit limit of my card was reduced from £2000 to £1100. No explanation was given and it would take effect immediately. I was very angry as although I was running bills over £1000 each month I was clearing the full amount as I did not want to pay interest. My circum ...

  • Guest 1st Oct 2008

    Reviewer rating: 5 stars


    Guest's review has yet to be rated - Be the first!
    Report this review


    I'm away to get some foreign exchange to the amount of £3000 for this holiday and I will get another 2% cashback which means in all for this one holiday alone I've saved £110 for just using the card SUPERB! When your abroad there is no overseas charge when you purchase ie perfume etc which normal bank account charges on most banks, I also get 1% on all purchases here in the uk.
    Overall delighted with my Thomas Cook Credit Card!