FASTCarhire Reviews
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From 0 ratings and 38 reviews
45% of users recommend this product
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38 Reviews For FASTCarhire
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Guest 10th Nov 2009
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I booked my car through this company because they gave a good quote on the drop off fee (collect Denver, drop off at Phoenix)
When I collected the car, the drop off fee was double what I had been quoted.
I have tried to e mail the company. NO Reply. The account was shown as 'Complaint Status' but that has now changed to 'complete'
I have tried to send a letter of complaint by Recorded delivery, but they decline delivery.
A real joke of a company. Customer Service Nil
They got my business by giving a fraudulent quote.
- Read Guest's full review and ratings (98 words)
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Guest 28th Oct 2009
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I arrived at the airport and my booking had been cancelled, Fastcarhire said they had sent an e-mail which I never received. I had received the booking confirmation, and an e-mail from National Citer the day before so I thought eveything was o.k. The company had no cars left so I had to use another agent. I ended up paying 320 Euros for a SMART car for a week.
Had the same problem with them back in July when they cancelled my booking at the last minute because they said a car wasn;t availabl ...- Read Guest's review (178 words)
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Guest 27th Oct 2009
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I hired a car through FASTCahire. Received a Voucher, confirmation money were taken from the credit card.
When we arrived to hire company they gave us a car, but the price was 101 EUR more. We shown the price on the voucher and were told that they do care about the voucher and we have 30 mins or going to be without the car. OK, we paid.
After vacation I send e-mail to FASTCahire complaining about the incident. I received a standard e-mail saying that they will try to resolve an issue within 3 ...- Read Guest's review (138 words)
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Guest 14th Oct 2009
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I am writing to let you all know how very disappointed I am with the service I received from both FastCarHire and Dollar Thrifty. After making the booking I called Dollar to confirm and was told no booking was showing in there system! I then contacted FastCarHire customer care and was sent a email telling me the booking had been confirmed. After being reassured by FastCarHire email we continued with our travel plans. We arrived at Weese Airport and had been told someone from Dollar would meet us ...- Read Guest's review (626 words)
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Guest 8th Oct 2009
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just seen some of the suff on here, and just thought i would copy here want i sent to them, after my recent trip to milano...and meant it....obviously they not firing on all cylinders for all yet.....
Thanks a lot!
It has been a pleasure to book our car with your company.
I have used many different providers - your system is by far the best I have experienced.
I will use you again and I will surely refer your company to my colleagues, friends and family.
Best regards,
...just thought i'd sh ...- Read Guest's review (95 words)
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Guest 8th Oct 2009
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I've read a couple of the negative reviews here and thought that I'd offer my experience. I wanted to hire a car in Bangkok and, after making an enquiry I got a FREE upgrade to a larger car without even asking.
Not sure why someone complained about them not having a phone number as there is one clearly mentioned when logged into your account (although I didn't need to use it).
All in all I was very happy with the rental experience with FASTCarhire but I'm sure that they can't please everybody! ...- Read Guest's review (92 words)
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Guest 30th Sep 2009
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FastCarhire is a complete joke. I have never written a review before butI urge you not to consider using them. My booking was confirmed at a rate of £90.00 only to be changes to £114, then £115 after I had paid my deposit and my car hire excess. I have been waiting since 23rd september to get any further help out of customer services who are non contactable by phone and only rarely return your type written messages via their website.
I am left completely in the dark before thi ...- Read Guest's review (111 words)
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Guest 24th Sep 2009
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I stumbled across FASTCarhire whilst trying to find the best value quote, and chose them because of their good reviews and their helpful telephone staff who answered my queries quickly and knowledgeably. I was quoted a good price for 8 days hire of an economy car, collecting and dropping off at Ancona Airport.
All documentation was emailed quickly and was self-explanatory, and a small deposit taken. At the airport, the staff (with Auto Europa) were helpful and friendly, explained what I was sig ...- Read Guest's review (205 words)
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Guest 22nd Sep 2009
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I don't understand the comments of the some people.
For several years I rent a car at 'FASTCARHIRE' and never had troubles
or remarks.
Every time I've got a confirmation with the rigt place to get the car
at the price given in advance.
Never had problems. I find the firm very honest and correct.
I recommended firm to several people who were very satisfied about price and services.
I AM VERY SATISFIED ABOUT 'fastcarhire' !!- Read Guest's review (75 words)
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Guest 11th Sep 2009
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FASTCarhire is the worst Car Hire Company I ever dealt with.
Let me without a vehicle I had booked for 4 months previous
No customer care.
Did not call me to get my side of story.
Disgrace..Never again do business there.
Public beware they are capable of anything- Read Guest's review (48 words)
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Guest 10th Sep 2009
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used FASTCarhire many a time, in thailand and uk, and always had good cars, service etc. can only say positive things about them. like most things in life...suppose, some people swear by them...some people swear at them. review giving me "hints" to say more...so liked the Hondajazz, excellent cheap car. have used thai rent a car and Budget in thailand. budget have the higher spec cars, but thai rent cars are new, or newish.- Read Guest's review (77 words)
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Guest 21st Aug 2009
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I booked an SUV NISSAN for Rally Finland to be Supplied by Budget, paid my deposit, arrived in Tampere Airport 27th July 2009..NO VEHICLE, BUDGET HAD GONE INTO LIQUIDATION...Fastcarhire never made any other arrangements for me. Deposit gone..no vehicle and all other car rental companies at the Airport completely booked out..I paid for taxi out of airport, train fare to another Finland city to book a car which cost me double the normal hire fee..Fastcarhire did nothing to put this right. no custo ...- Read Guest's review (107 words)
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Guest 5th Aug 2009
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everyone please be aware fastcarhire, i paid through their pay pal system , i have phoned paypal fraud department they have confirmed that the reciept issued was void, and they do not have this company listed on their books.- Read Guest's review (38 words)
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suejt22226 19th Jun 2009
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I would recommend FASTCarhire. Never hired or driven a vehicle abroad before and was quite nervous when I ' Googled 'car hire reviews, and read some of the reviews on this website, it seems that the majority of people only write a review if something goes wrong! Ordered the car online. The desk was easy to find at Palma airport Mallorca. Very polite and friendly staff. Ordered a Peugeot Partner on line but was upgraded locally.- Read suejt22226's review (80 words)
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UriAvner 4th Jun 2009
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Car was taken through FastCarHire at Gare de Nord and returned CDG airport. All went very smoothly, although map of France/Paris was missing.- Read UriAvner's review (37 words)
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jone Z 4th Jun 2009
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Booked online with FASTCarhire and collected a Toyota Vigo pick-up from Budget at Koh Samui airport to be dropped off at Phitsonalok airport 10 days later, I kept changing the return location and extending the rental period at the same rate. I then asked Budget if I could extend for a month and get a lower rate, they told me to get in touch with FCH in Thailand and I was told "yes fine" with another 15% daily rate reduction and eventually returned the vehicle to Bangkok airport.- Read jone Z's review (94 words)
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yotamba 2nd Jun 2009
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I have ordered a rental car with FASTCarhire for my next trip to Vienna.I immediately paid the deposit.FASTCahire SLA states that will send you a voucher within 3 days.When FASTCarhire failed to supply the voucher within this time frame I contacted them via Email.FASTCahire did not respond to this Email and also to another 4 messages I have sent them by Email/FASTCarhire website. FASTCahire do not have any telephone number.As I received no voucher and no answers I had to preform new order with ...- Read yotamba's review (90 words)
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Jim Bond 28th May 2009
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No telephone number for customer care. (And not listed on 118118.)
FASTCarhire don't respond to emails or to messages sent via their secure site. They don't refund your 'refundable deposit' when you get fed up and cancel a booking due to the above lack of communication. I am now reporting them to Google Checkout Fraud Service and the Police.- Read Jim Bond's review (72 words)
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turbozutek 26th May 2009
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Hired two cars from fastcarhire.co.uk and was billed £200 too much on the first one. Emailed company and private messaged them with no result. Sent a fax and also tried to call (their 'emergency number' is constantly engaged) all to no avail.Cancelled both bookings and will seek a refund through my credit card company as STILL no one has gotten back to me and they are currently holding £800 of my money!Please avoid this company and go with ANY other car hire company!! ...- Read turbozutek's review (160 words)
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swinburne 20th May 2009
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had to cancel car with fastcarhire as ryanair cancelled flights had no problem getting deposit back while using google checkout giving it a 3 star for average as i got money back straight away. the big problem is ryanair- Read swinburne's review (42 words)
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