Chillblast, www.chillblast.co.uk

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★★★☆☆
3.3
57.0% of users recommend this
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“Super service .prompt delivery”

★★★★★

written by Duchesse on 05/08/2016

This is the second computer that we have had from this company. Our old one was going slow after being used daily since its purchase from Chillblast in 2011. We called the company for an update of a new one. They could not have be more helpful. It was soon ready, and also before the estimated delivery date. We were new to windows 10,but once we contacting the company they easily talked us through the new system. We would not hesitate to recommend this company. We say... This is service at its best

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“Excellent Customer Service”

★★★★★

written by BiffIncoming on 13/06/2015

I bought a pc from Chillblast a long time ago and was impressed with the service and the incredible price. Seven years later I've finally got round to upgrading. After trying as lot of sites I ended up with Chillblast again. They weren't the cheapest necessarily this time around but this time they didn't disappoint. Despite quite specific requirements they were able to meet my needs and offer a discount that made them the most competitive. The major plus point though was the quality of service throughout. From initial sales, through to delivery and after-sales support, the company offer a very personable experience. To top it all the build-quality is excellent. I'm really struggling this time to come up with any negatives which is a first for me. They even delivered ahead of schedule and when the sales person hoped they would. The best pc manufactures around as far as I'm concerned, and I can be quite tricky to please!

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“Chillblast Fusion Uzi”

★★★★★

written by RAS-2112 on 12/04/2015

I purchased a Fusion Uzi from Chillblast around a year ago. This was my first PC and Chillblast have proven to be an excellent company to buy from. The PC's aren't the cheapest around but they do provide excellent quality and service. Around eight month after I originally purchased my PC I had an issue with a faulty motherboard. After a few quick emails my PC was back in the workshop being repaired. There was some very minor damage done to the casing in this time however the entire case was replaced free of charge. The support staff are excellent and provide honest feedback about possible improvements to your rig during the build process without being pushy with sales. I originally opted for a GTX TITAN, however after speaking to a member of their sales team about what kind of usage I would get from the PC he recommended a GeForce GTX 980 which immediately shaved a couple £100 off the overall cost of my PC. All in all if you have knowledge of PC hardware there are cheaper options available to you. If you want no fuss and confidence that your PC will work right out of the box then Chillblast is the way to go!

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“Chillblast Fusion Probe”

★★★★★

written by Tel1 on 01/03/2014

Purchased a Fusion Probe Desktop PC (without the periferals)about a month ago after reading a lot of reviews. I wanted to replace my ageing 3 year old unit with a good gaming machine. i wanted it to be quiet and fast and that's what I got. Fantastic, I'm very please. I had a few noob questions that Chillblast were very helpful with, mostly about the Windows 8.1 operation system that I had not used before (my choice by the way). Delivery was on time and the computer was well packaged. For gaming I would recommend the 250GB SSD, and the GTX 780 options. The system starts very quickly, it's quiet and games run on max graphic settings without any problems. Good company with good Kit. Highly recommended. I will be back in another 2/3 years to get the next generation.

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“Chillblast Messiah GTX 780M 17'”

★★★★★

written by pipersinger on 08/01/2014

I have just purchased the above laptop from chillblast after extensive research and many emails between myself and an advisor. When it came to buying the laptop I spoke to another person in the Chillblast offices'. This is just a pre-sale review. Sales rep was very helpful and always happy to answer my questions. On purchase, he was equally civil and very pleasant to talk to. So it's 5 stars, so far. I will post another review on receiving my laptop and 1 final review after two weeks of receiving my new laptop computer. DC

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“Great PC and service from Chillblast”

★★★★★

written by DavecUnitedKingdom on 22/01/2013

I ordered a Fusion Firebird from them, decided to upgrade it to give them best opportunity to achieve a stable 4.6 GHz I3770K overclock. I went for the Fractal Design R4 case (so it would be quiet), a Noctua NH-D14 Ultimate CPU cooler, not worth cheaping out on this component. To ensure the Noctua Cooler worked well I went for the cheapest 3 extra case fans 120mm fans), because air coolers need good movement of air in the case. The PC was dispatched from them pretty much within their quoted timescales. Sadly they actually paid extra themselves to give me a no cost Saturday delivery, but the snowy conditions meant that it ended up arriving on Monday anyway. I was worried that the Noctua cooler being heavy would move in transit, but they added some internal Instapack shaped foam to ensure it didn't move. I had to open it up to remove this, whilst doing so I also noticed that the PC had enhanced cable management.....all of this I didn't pay for, it was gratis. Sure I bought an expensive PC, but they certainly looked after me. Everything worked perfectly straight out of the box, I've more than The 3 extra cheap case fans I ordered weren't the ones I got, Chillblast put in 3 Fractal design 140mm high quality fans. They also correctly connected those to the Fractal case fan controller exactly as I asked....and, you guessed it, they didn't charge me any extra for this either (high quality fans for the price of cheap ones). I had a Dell XPS before and though that was reasonable quality...the Chilblast completely blows it away in the quality stakes....it's quality quality quality all the way. The other thing that isn't clear on their site, unless you know your onions is that the standard Asus Motherboard actually comes with built in hi speed WiFi and a little magnetic aerial. Thanks Chillblast for a great system, my only comment to those thinking of buying a system is, upgrade the important stuff, like the case and cooling.

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Green247's Response to DavecUnitedKingdom's Review

Written on: 21/03/2013

Hello, nice review I am thinking of getting this computer, i have a few questions

1. do you still like the Chillblast Fusion Firebird and recommend it?

2. do i need to order a firebird with a wireless PCI card, or will the one that comes with the Asus P8Z77-V Motherboard be fine for br x

4. Do you think the standard case, standard cpu cooler and no additional case cooling will be ok with an i7 with no overclocking

Do you think the standard case, standard cpu cooler and no additional case cooling will be ok with an i5 with overclocking?

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Davecunitedkingdom's reply to Green247's Comment

Written on: 02/05/2013

1. I love my PC, remember I went with the upgrade to a fractal design R4 case and would highly recommend it. I would also go back to Chillblast for future PC's. I have had no problems at all.

2. You don't need to waste money on a Wifi card, the ASUS MB has the function built in and it comes with a little aerial, it also works great.

3. No, order the Noctua if you want a stable 4.6 or 4.7 overclock and get some extra fans. Thats why I went for the R4 case, nice and quiet

I don't know about the I5. I

It is a shame though that prices have risen as our currency has weakened, because things are a little more expensive now.

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“Very Good Service Excellent PC ”

★★★★★

written by 899800801 on 02/12/2011

I purchased a Fusion Neutron with some upgrades. I had been reading that the company may have gone out of business. Well they have not and the PC I received has been working fine for the past two months. I opted for upgrades on the cooling for the processor a blu-ray player and a different PSU . All had been fitted as asked. The AOC monitor works well and the graphics are very good. I had a Samsung 19

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“I'd been looking for a UK made computer with good...”

★★★★★

written by Trisha H on 06/05/2011

I'd been looking for a UK made computer with good after sales, and after reading a few reviews on different computer suppliers, decided to buy one from Chillblast. The computer magazine reviews on their machines were enough to convince me that I'd get what I was looking for.
What I wanted was something powerful with excellent capacity as I use an image management programme all the time and often an editing programme at the same time: with a database of around 40,000 images, some in RAW format it can be a fair load for the average computer - on my old Dimension 4GB I always knew when my AV was scanning or updating, and when back up was running.
After looking through the many options on the Chillblast site, it was obvious that the Fusion Photo III was just what I wanted: 12GB and a spec that offered plenty of speed, power and space.
Their computers offer variations possible to meet specific needs, so I ordered mine by phone - everything was explained, options discussed and the spec adjusted according to my needs, and by the time the order was placed, I was happy that I'd be getting what I wanted.

I had a couple of subsequent queries, and these were answered either by phone or email quickly and efficiently.
The computer duly arrived well packed & on time and with a few slightly upgraded parts (these being part of a general spec update).

The computer has proved to be every bit as good as I'd hoped for. I have had a couple of queries in the two months since, mostly because it has a newer OS & components to those that I was used to, and again, response and help has been fast, friendly, knowledgeable and altogether first class.

A relative had offered to build me a computer initially, but when he priced all the same components it proved not to be worth the effort!

I cannot comment on the collect/repair warranty because I haven't had need of it, and hope I never do - but I suspect it's every bit as good as the Chillblast sales and after sales service.

Thus far, it has been a pleasure to buy a computer from this company and I'm extremely pleased with the machine.

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“ ”

★★★★★

written by on 15/11/2010


Absolutely the best customer care I have experienced. Bought a new pc but choose a cheap monitor - Chilblast happy to take it back and sell me a higher spec for a price considerably less than Amazon. The best communications I have experienced with on line buying.

DCB

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“I ordered a Chillblast Fusion Hornet with an over...”

★★★★★

written by on 12/10/2008

I ordered a Chillblast Fusion Hornet with an over clocked processor and monitor, mouse, the works. They told me 7-10 days for processing before it would be shipped. It was shipped the tenth business day, on time, and arrived at my house the day after. I had a few problems at first (typical newbie stuff, I hadn't checked for loose cables) and thought I had a dead Power Supply Unit-the person on Phone Support actually knew that it was a loose cable and it was fixed then and there. I had a few little problems with working merchandise because I didn ' t know how to set it up (such as the speaker system), but in the end all they had forgotten was one power cable. I contacted them, and it arrived 2 days later, first class mail. Throughout the whole experience they treated me like royalty and definitely are deserving of your patronage.
You may not get the best price here, but the piece of mind is worth the extra money.

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