Have a picture of Mediachase IBN 4.5 Help Desk?, please send it to us.
| Ease of Set Up | 7.5/10  |
|---|---|
| Ease of Use | 6.5/10 |
| Value for Money | 9.5/10 |
| Overall rating | 9/10 |
Full review by
rnc
on 23rd May 2008
User Rating : 8
Respect :
0
Bad Points: However, the downside of all these features is that the UI and interface is complex and clunky at times. It'll take some to get used to all the features.
General comments: Excellent desktop client and instant messaging among internal and external users. Comprehensive business logic and work flow and top notch issues and help desk tracking. If you want project management and help desk features, this has nearly everything you need.
Once you get around the complexities of the IBN, it's a great overall product. After some initial training and hands-on use, it has become our virtual daily bread around the office.
rnc's review and ratings | 100 words
Review by
truthbrother
on 21st May 2008
User Rating : 10
Respect :
0
100 % web-based, optional desktop client for alerts/secure messaging/file sharing, supports multiple email addresses with automatic notifications to all support staff, knowledge base with full-text search.
Server editions are good, but people looking for low initial investment, the On-Demand Service is a good option.
truthbrother's full review | 65 words
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