Sicily by Car, www.sbc.it Reviews
Latest Reviews
★☆☆☆☆
“bad service ”
Written on: 22/05/2013
bad service -the phones number that write on the paper are not updates !!! the far picked up dirty. (read more)
★☆☆☆☆
“Robbers ”
Written on: 18/05/2013
They charged us 60 e because the insurance paper was missing....we never had this paper and we informed at the beginning.. (read more)
★☆☆☆☆
“Nightmare”
Written on: 16/05/2013
High mileage cars not properly serviced. Impolite staff solely concerned with over selling insurance and claiming for repairs. Customer service nil. Avoid them. Reading the common themes in other reviews cannot understand why rentalcars and holidayautos use them? (read more)
★☆☆☆☆
“NEVER RENT FROM SICILY BY CAR!”
Written on: 12/05/2013 by stephepaul
I had the worse experience ever from this company. I was in Pisa for one day and I rented a car to go to Montevarchi. I hired the car through a website, and I selected the car that I could drive, as I am 23yrs old. When I arrived in Pisa to pick up the car, the man at the desk informed me that the car we hired was for 25yrs old an over. I explained that the website tailored the cars according to my age, but regardless, he would not let me take the car. Luckily, one of my friends is over 25... (read more)
★☆☆☆☆
“DON*T RENT CARS FROM SICILY BY CAR!”
Written on: 08/05/2013 by Truls
We hired a car i Venice Italy which broke down the first day, they took it to a garage and we had to wait for several hours to get it back. Then later in the week it broke down and it was towed to an garage, we were promised to get a refound 90 euros for the taxi trip to pick it up but now they just ignore us when we try to get our money back! We rented it via Rental.cars but they don't help us in this matter.......!): (read more)
★☆☆☆☆
“Unprofessional, mean and discriminatory!!!”
Written on: 07/05/2013
We were supposed to rent a car from Sicily by Car in Bari. We arrived at about 22 h in the evening and were asked for a 2000 Euros deposit by the clerk. Although the sum of many was ridiculous (we have rented cars on multiple occasions and never had to put down such a large deposit), we agreed to pay. She refused cash or the same sum of many on multiple cards, asked for our return ticket (???) and eventually didn't give us the car. We arrived very late at the hotel and the next morning,... (read more)
★☆☆☆☆
“Never rent sicily by car again”
Written on: 05/05/2013 by pascontent (1 review written)
The car I rented in Catane was in good condition when I got it. But then the wippers stopped working after a day. Calling the agency, I got a nice "help yourself, you are outside our coverage area". I woud epect to have the entire Sicily covered... Anyway... When I returned the car, no one would accept to reimburse the repair as I had to come to an agreed garage, with a quote agreement, etc... And, cherry on the cake, I had to pay an extra FULL day for returning the car 1h later than... (read more)
★☆☆☆☆
“Loueur de voitures situé à Palerme.......”
Written on: 02/05/2013 by Glatuc (1 review written)
Location d'une voiture à Cagliari Airport. La veille du retour, pneu crevé sur un parking (je fais 30000 km. en France par an: je ne crève JAMAIS); personne au téléphone. Je change la roue et j'explique au retour...Pression intolérable par les gens de la réception au garage, plusieurs personnes vous entourent, des photos sont prises... on me fait attendre très longtemps avant de me renvoyer à la réception. A la réception, on me confisque une empreinte CB de 600 euros (pour une... (read more)
★☆☆☆☆
“Robbed by Sicily by Car”
Written on: 27/04/2013
During the course of my life I have visited fifty countries on seven continents. As a part of my travels, I have rented cars in about twenty-five countries. I have rented cars so many times that I’ve lost count, but I’ve rented at least fifty cars in foreign countries. Until my latest trip, I never had an incident with a rental car. My wife and I travelled to Italy in December of 2012 for a three week vacation. I have visited Italy about twenty five times in my life, and I spent three... (read more)
★☆☆☆☆
“Deluca Alessandro horrible aggressive manager at SBC....”
Written on: 22/04/2013
II rented a Mercedes Vito for 4 days from this company, from the office near Firenze airport . They gave me damaged car with wholes in tires. Unfortunately I only notice later. So for whole weekend I couldn't use car because no one can fix it on weekend. When I return the car and told manager about the problem he start screaming at me, saying that he don't believe me, that I am talking nonsense . The other guy in the office join him and I was standing in front 2 aggressive guys screaming at... (read more)
Torto's Comment
Written on: 27/04/2013
This company need to be closed. Italian rules are the same like in EU countries. They can`t speak and do what they do with us - customers!
Never rent car from this comapany AUTOEUROPA - SICILY BY CAR!
Reply to this comment
See next 10 reviews
Showing 1 - 10 of 109 Reviews
★☆☆☆☆
“Should't be legal, shame on Italy!!!”
Written on: 18/04/2013
We rented initially with Argus car hire, then they said the hire company would be Dollar and when we got to the airport it was Sicily by car. We have been stung for £1300, of which we only found out when we received our credit card bill,and are fighting with all the companies and our credit card company to be reimbursed. They do not answer their phone EVER or reply to emails. Be very careful when dealing with other companies that you do not end up renting from Sicily by car like us. ... (read more)
Torto's Comment
Written on: 27/04/2013
maybe there you can find solution, it is Sicily by Car facebook group, there are also people like me and others which have been affected!
Reply to this comment
★☆☆☆☆
“Avoid”
Written on: 10/04/2013
Rented a car from Scicily By Car in Verona airport via carhire3000(Traveljigsaw) last month. Previous damage was marked clearly on the paperwork and was pointed out to us at the desk and we noticed it when we picked up the car. We drove straight to our hotel where the car was garaged in a safe parking spot and we did not drive the car again until our return to the airport nine days later. I've just received a registered letter by post from SBC saying that they are charging us for... (read more)
★☆☆☆☆
“Never rent a car here!”
Written on: 07/04/2013 by hakunamatata99
Avoid Europcar or Sicily by Car - this is the same company! They wanted 2000 EUR as a deposit, as we read a lot of bad rewiews before, we immediately canceled the reservation. Fortunatelly we had an reservation through rentalscar.com and they refund as all the money. We went to Avis or Hertz - they have free cars and prices was similar and without any deposit. Never ever! (read more)
★☆☆☆☆
“Never use this company - the worst erxperience ever”
Written on: 03/04/2013 by Zerte
We rent a car in Milan for one-day trip in March 2013. The car was not washed (filthy), in a very bad condition (tyres & supsnsion system). The fuel tank was not full when we got the car. When we returned the car with full fuel tank, they refused to compensate for the difference. Totally unacceptable behavior from the company's representative, he was ironical, trying to cheat us. BE CAREFUL!!!!!! (read more)
★☆☆☆☆
“Rip-off type of company”
Written on: 02/04/2013
Not worth a star - Car had dents and scratchmarks when given to us. - Very unfriendly and rude counter staff - Was charged Euros 60 twice for two apparent parking fines. Advice: Replace your credit card immediately after rental to avoid unpleasant surprises with this company or avoid them altogether Cheers Herman (read more)
★☆☆☆☆
“Never use again ”
Written on: 28/03/2013 by Caceva
We had a very negative experience with this company. They gave us a damaged car so we had to spent 5 hours going back to the airport in Rome to change the car. We were shouted at and received very bad service. Finalt got a new car. After coming back to Denmark we have seen they have charges us 369 Eur blaming us for the damage on the first car. They are criminals. We hope this can help others NOT to use Sicily by Car. (read more)
★★★★☆
“Satisfied with their services”
Written on: 21/03/2013
Rented a car from Verona airport for 4 days. Initially I booked a Peugeot 308 hatchback via traveljigsaw.com. At the Sicily by Car car rental desk they asked me if I want a Peugeot 308 coupe convertible with no extra charge. I accepted as I did not carry much luggage. The car was almost new (2012 model, 20,000 km on board) and had 160 bhp which is more than decent. Took it back with tank a quarter to full (my plane departed at 7 AM and there are no non-stop gas stations in Verona so I... (read more)
★☆☆☆☆
“They charged me 430!!! euros on my creditcard for....?”
Written on: 18/03/2013 by robert_schuyt
This is complete maffia! 3 weeks after I came home I received a letter where they announced they would keep 430 euro because of a repair. When I handed the car we discussed about a missing strip and some missing plastic wheelcap. We agreed that this hadn't to do anything with me and I signed a declaration for this. They already charged the money on my creditcard so now I have to try to get it back. It a misserable pathatic way of treating customers. Please never ever rent a car form... (read more)
Hooney's Response to robert_schuyt's Review
Written on: 22/03/2013
Dear Fellow-Victim, I am devoted to legally punish and close this company and the surrounding maffia. The charged costs on my bank card happened a few weeks ago are 770 EUROS for a fictious damage (which of course is excluded from my Damage Excess Refund which I purchased for extra 30 EUROS…).
There are good chances, that I would be able to prove without any doubt that the invoiced damage is fake, but I prefer to team up with all of the available victims, and collect and treat together all the cases. Please respond to me per my private gmail address (hooney.santha), in order to start to organise a sort of trial community.
All the bests,
Hooney
Reply to this comment
★☆☆☆☆
“Bad bad service”
Written on: 12/03/2013 by MurmannGorfredsen (1 review written)
Never ever will I use this bad bad company who does not reply to emails or my official complaint. They have also deducted approx. Eur 150,00 whitout telling me for what and why. NEVER USE THIS ITALIAN CHEATING COMPANY.... (read more)
Hooney's Response to MurmannGorfredsen's Review
Written on: 22/03/2013
Dear Fellow-Victim, I am devoted to legally punish and close this company and the surrounding maffia. The charged costs on my bank card happened a few weeks ago are 770 EUROS for a fictious damage (which of course is excluded from my Damage Excess Refund which I purchased for extra 30 EUROS…).
There are good chances, that I would be able to prove without any doubt that the invoiced damage is fake, but I prefer to team up with all of the available victims, and collect and treat together all the cases. Please respond to me per my private gmail address (hooney.santha), in order to start to organise a sort of trial community.
All the bests,
Hooney
Reply to this comment
★☆☆☆☆
“Cheaters!!!!!!!!!!!!”
Written on: 06/03/2013
I've rented a car in December...have to cue for 45 five minutes to have my contract done. The car was ok and I've returned on time and everything was ok. Now 2 months later they are charging me a fine of 80u$s of which I have not even one detail!. AVOID TO RENT HERE!!!!!!!!!!!!!!!!!!be carefull! (read more)
Hooney's Comment
Written on: 22/03/2013
Dear Fellow-Victim, I am devoted to legally punish and close this company and the surrounding maffia. The charged costs on my bank card happened a few weeks ago are 770 EUROS for a fictious damage (which of course is excluded from my Damage Excess Refund which I purchased for extra 30 EUROS…).
There are good chances, that I would be able to prove without any doubt that the invoiced damage is fake, but I prefer to team up with all of the available victims, and collect and treat together all the cases. Please respond to me per my private gmail address (hooney.santha), in order to start to organise a sort of trial community.
All the bests,
Hooney
Reply to this comment
See next 10 reviews
Showing 11 - 20 of 109 Reviews
★☆☆☆☆
“Very shady business!”
Written on: 16/02/2013 by jmid (1 review written)
Our dispute started in June 2012, when we rented a car at SBC, through Economybookings. When we arrived at Fiumicino Airport (Rome), we were greeted by a single desk and a long line (I assume around 15 customers before us). I travelled together with my pregnant wife and one year old child, which made the complete lack of furniture in the lobby rather annoying. Long story short, we got a flat tire, but the repair kit had been used before and the bottle of sealant was empty. This means that... (read more)
Hooney's Response to jmid's Review
Written on: 22/03/2013
Dear Fellow-Victim, I am devoted to legally punish and close this company and the surrounding maffia. The charged costs on my bank card happened a few weeks ago are 770 EUROS for a fictious damage (which of course is excluded from my Damage Excess Refund which I purchased for extra 30 EUROS…).
There are good chances, that I would be able to prove without any doubt that the invoiced damage is fake, but I prefer to team up with all of the available victims, and collect and treat together all the cases. Please respond to me per my private gmail address (hooney.santha), in order to start to organise a sort of trial community.
All the bests,
Hooney
Reply to this comment
★☆☆☆☆
“SHAME ON YOU!!!! YOU DEFAME YOUR COUNTRY”
Written on: 07/02/2013 by agelikimarinou (1 review written)
I am another victim of the sbc, unfortunatelly we informed after we had rent a car from them in Rome. We have charged 3 times of 60,50 EURO, filling and post expenses, without receive any letters for the two last charges which are the same day, we have informed for our bank that cancelled the credit card. The first charge was for a missing toll of 6,00 EURO, for the others we don't know about what we have charged. We will also go to the italian embassy, and because my husbant is policeman we... (read more)
Hooney's Response to agelikimarinou's Review
Written on: 22/03/2013
Dear Fellow-Victim, I am devoted to legally punish and close this company and the surrounding maffia. The charged costs on my bank card happened a few weeks ago are 770 EUROS for a fictious damage (which of course is excluded from my Damage Excess Refund which I purchased for extra 30 EUROS…).
There are good chances, that I would be able to prove without any doubt that the invoiced damage is fake, but I prefer to team up with all of the available victims, and collect and treat together all the cases. Please respond to me per my private gmail address (hooney.santha), in order to start to organise a sort of trial community.
All the bests,
Hooney
Reply to this comment
★☆☆☆☆
“Total scam”
Written on: 25/01/2013 by wjti (1 review written)
Very bad service, very unfriendly. Still in dispute over incorrect bookings on my credit card. Do not hire from this company and NEVER give them your credit card details!!! Urgent warning. Wouter from the Netherlands (read more)
★☆☆☆☆
“Falulty car and apalling customer service”
Written on: 29/12/2012
The car we hired from Naples Airport from Sicly by Car was, we soon came to realise making a terrible noise and clealry should not have been on the road. It seemed as if the wheel axel was about to collapse. The passenger door when opened was loose and was about to come off the hinges. When we complained we were made to return the car to Naples from Sorrento and then made to feel like we had damaged the car. Eventhough it was clear that the faults had been there a while. With 2 small... (read more)
Hooney's Comment
Written on: 22/03/2013
Dear Fellow-Victim, I am devoted to legally punish and close this company and the surrounding maffia. The charged costs on my bank card happened a few weeks ago are 770 EUROS for a fictious damage (which of course is excluded from my Damage Excess Refund which I purchased for extra 30 EUROS…).
There are good chances, that I would be able to prove without any doubt that the invoiced damage is fake, but I prefer to team up with all of the available victims, and collect and treat together all the cases. Please respond to me per my private gmail address (hooney.santha), in order to start to organise a sort of trial community.
All the bests,
Hooney
Reply to this comment
★☆☆☆☆
“Will scam you at any chance”
Written on: 13/12/2012 by NIJP
2 weeks after renting the car they took £500 out of my account for no apparent reason. I could not get through to the copmpany at all. 2 months later I got a letter in the mail saying it was for tyre damage. The car was covered in damage when I picked it up. (read more)
Hooney's Response to NIJP's Review
Written on: 22/03/2013
Dear Fellow-Victim, I am devoted to legally punish and close this company and the surrounding maffia. The charged costs on my bank card happened a few weeks ago are 770 EUROS for a fictious damage (which of course is excluded from my Damage Excess Refund which I purchased for extra 30 EUROS…).
There are good chances, that I would be able to prove without any doubt that the invoiced damage is fake, but I prefer to team up with all of the available victims, and collect and treat together all the cases. Please respond to me per my private gmail address (hooney.santha), in order to start to organise a sort of trial community.
All the bests,
Hooney
Reply to this comment
★☆☆☆☆
“crooks and thieves- ”
Written on: 06/12/2012
Two months after I came home from Italy they took $81.45 from my credit card for a traffic violation then did not pay the fine or send my money back. they stole my $81.45. (read more)
Hooney's Comment
Written on: 22/03/2013
Dear Fellow-Victim, I am devoted to legally punish and close this company and the surrounding maffia. The charged costs on my bank card happened a few weeks ago are 770 EUROS for a fictious damage (which of course is excluded from my Damage Excess Refund which I purchased for extra 30 EUROS…).
There are good chances, that I would be able to prove without any doubt that the invoiced damage is fake, but I prefer to team up with all of the available victims, and collect and treat together all the cases. Please respond to me per my private gmail address (hooney.santha), in order to start to organise a sort of trial community.
All the bests,
Hooney
Reply to this comment
★★★★★
“Good car”
Written on: 04/12/2012 by sicilybycar2012 (0 reviews written)
50 Customer Blomme Henny The Fiat Panda is a good car, excellent customer service, the best English in Sardinia (read more)
★☆☆☆☆
“5 minutes too late? €43,51 extra charge!”
Written on: 27/11/2012
20 November 2012 I picked up a car from SBC.IT at Bari airport, Italy. Arriving at the loket a few minutes after 23:00 hours. They first let you wait a while and then, after filling in the papers it is already 23:10. When you bring back the car a few days later they charge you for €43,51 more because the had to stay open for you. And for several others who came with the same plane and were waiting for their turn after me. This is even better bussiness then renting cars! You feel cheated! I... (read more)
★☆☆☆☆
“Wouldn't even give them 1 star - DO NOT USE THESE...”
Written on: 24/11/2012 by xxWorldTravellerxx (1 review written)
Picked up a 12 seater for a jaunt around Italy - no issues with the pick up and drop off and even the choice of vehicles. That is where the good news ends.... Since returning home I have had 3 deductions form my credit card, 4 and 5 months after hire. No explanation and if I hadn't contacted my credit card company to get my money back, who knows how long they would continue. Reading all the reports on this website should say it all. Just wish I could turn back the clock !! (read more)
Hooney's Response to xxWorldTravellerxx's Review
Written on: 22/03/2013
Dear Fellow-Victim, I am devoted to legally punish and close this company and the surrounding maffia. The charged costs on my bank card happened a few weeks ago are 770 EUROS for a fictious damage (which of course is excluded from my Damage Excess Refund which I purchased for extra 30 EUROS…).
There are good chances, that I would be able to prove without any doubt that the invoiced damage is fake, but I prefer to team up with all of the available victims, and collect and treat together all the cases. Please respond to me per my private gmail address (hooney.santha), in order to start to organise a sort of trial community.
All the bests,
Hooney
Reply to this comment
★☆☆☆☆
“cheaters!”
Written on: 16/11/2012
I was charged €120 by SBC simply to inform me that I had received two traffic fines whilst in Tuscany. SBC charged €60 per letter (although sent in the same envelope) only to tell me that they had forwarded my details to the municipal services, and that I would receive the fines in due course...which I did...and which I paid - the cheats! never again. (read more)
Sicilybycar2012's Comment
Written on: 16/11/2012
Dear Client,
please provide us with more info about your rental in order to check your comment.
Kind regards,
Sicily by Car - Auto Europa
Reply to this comment
Darktail's Comment
Written on: 12/12/2012
hi i had similar problems would you please give ur e mail address and we can maybe talk about it.
Hope in your answer.thanks
Reply to this comment
Hooney's Comment
Written on: 22/03/2013
Dear Fellow-Victim, I am devoted to legally punish and close this company and the surrounding maffia. The charged costs on my bank card happened a few weeks ago are 770 EUROS for a fictious damage (which of course is excluded from my Damage Excess Refund which I purchased for extra 30 EUROS…).
There are good chances, that I would be able to prove without any doubt that the invoiced damage is fake, but I prefer to team up with all of the available victims, and collect and treat together all the cases. Please respond to me per my private gmail address (hooney.santha), in order to start to organise a sort of trial community.
All the bests,
Hooney
Reply to this comment
Hooney's Comment
Written on: 22/03/2013
Dear Fellow-Victim, I am devoted to legally punish and close this company and the surrounding maffia. The charged costs on my bank card happened a few weeks ago are 770 EUROS for a fictious damage (which of course is excluded from my Damage Excess Refund which I purchased for extra 30 EUROS…).
There are good chances, that I would be able to prove without any doubt that the invoiced damage is fake, but I prefer to team up with all of the available victims, and collect and treat together all the cases. Please respond to me per my private gmail address (hooney.santha), in order to start to organise a sort of trial community.
All the bests,
Hooney
Reply to this comment
Agelikimarinou's Comment
Written on: 07/02/2013
Dear friend, I am also a victim of sbc, exactly the same way with you. The ironic is that we have charged in my husbant's credit card with their expenses, the traffic tickets, which I consider are the most important, we don't know how we will pay them, when or where. We have already cansel the credit card and we will go to the italian embassy.
I' am looking any other solution for this matter, in order to shut down this company.
Angela
Reply to this comment
Hooney's Comment
Written on: 22/03/2013
Dear Fellow-Victim, I am devoted to legally punish and close this company and the surrounding maffia. The charged costs on my bank card happened a few weeks ago are 770 EUROS for a fictious damage (which of course is excluded from my Damage Excess Refund which I purchased for extra 30 EUROS…).
There are good chances, that I would be able to prove without any doubt that the invoiced damage is fake, but I prefer to team up with all of the available victims, and collect and treat together all the cases. Please respond to me per my private gmail address (hooney.santha), in order to start to organise a sort of trial community.
All the bests,
Hooney
Reply to this comment
Hooney's Comment
Written on: 22/03/2013
Dear Fellow-Victim, I am devoted to legally punish and close this company and the surrounding maffia. The charged costs on my bank card happened a few weeks ago are 770 EUROS for a fictious damage (which of course is excluded from my Damage Excess Refund which I purchased for extra 30 EUROS…).
There are good chances, that I would be able to prove without any doubt that the invoiced damage is fake, but I prefer to team up with all of the available victims, and collect and treat together all the cases. Please respond to me per my private gmail address (hooney.santha), in order to start to organise a sort of trial community.
All the bests,
Hooney
Reply to this comment
Magumba's Comment
Written on: 03/03/2013
Same happened to me - 90 Euro for notification of 2x traffic violations.
No further detail or evidence 9 months later still awaiting official fine notification from authorities.
Believe all negatives read on this company - should be barred from practice.
Reply to this comment
Hooney's Comment
Written on: 22/03/2013
Dear Fellow-Victim, I am devoted to legally punish and close this company and the surrounding maffia. The charged costs on my bank card happened a few weeks ago are 770 EUROS for a fictious damage (which of course is excluded from my Damage Excess Refund which I purchased for extra 30 EUROS…).
There are good chances, that I would be able to prove without any doubt that the invoiced damage is fake, but I prefer to team up with all of the available victims, and collect and treat together all the cases. Please respond to me per my private gmail address (hooney.santha), in order to start to organise a sort of trial community.
All the bests,
Hooney
Reply to this comment
Hooney's Comment
Written on: 22/03/2013
Dear Fellow-Victim, I am devoted to legally punish and close this company and the surrounding maffia. The charged costs on my bank card happened a few weeks ago are 770 EUROS for a fictious damage (which of course is excluded from my Damage Excess Refund which I purchased for extra 30 EUROS…).
There are good chances, that I would be able to prove without any doubt that the invoiced damage is fake, but I prefer to team up with all of the available victims, and collect and treat together all the cases. Please respond to me per my private gmail address (hooney.santha), in order to start to organise a sort of trial community.
All the bests,
Hooney
Reply to this comment
Hooney's Comment
Written on: 22/03/2013
Dear Fellow-Victim, I am devoted to legally punish and close this company and the surrounding maffia. The charged costs on my bank card happened a few weeks ago are 770 EUROS for a fictious damage (which of course is excluded from my Damage Excess Refund which I purchased for extra 30 EUROS…).
There are good chances, that I would be able to prove without any doubt that the invoiced damage is fake, but I prefer to team up with all of the available victims, and collect and treat together all the cases. Please respond to me per my private gmail address (hooney.santha), in order to start to organise a sort of trial community.
All the bests,
Hooney
Reply to this comment
See next 10 reviews
Showing 21 - 30 of 109 Reviews
★☆☆☆☆
“worst decision ever”
Written on: 08/11/2012
almost got robbed out in the middle of nowhere by their mechanic... they think they are in a mafia movie and some big boss is looking over them. they dont care about the customer or the service. they just want money. i was charged extra 3 months after i used their service. bloody bunch of vultures (read more)
Sicilybycar2012's Comment
Written on: 16/11/2012
Dear Client,
please provide us with more info about your rental in order to check your comment.
Kind regards,
Sicily by Car - Auto Europa
Reply to this comment
Hooney's Comment
Written on: 22/03/2013
Dear Fellow-Victim, I am devoted to legally punish and close this company and the surrounding maffia. The charged costs on my bank card happened a few weeks ago are 770 EUROS for a fictious damage (which of course is excluded from my Damage Excess Refund which I purchased for extra 30 EUROS…).
There are good chances, that I would be able to prove without any doubt that the invoiced damage is fake, but I prefer to team up with all of the available victims, and collect and treat together all the cases. Please respond to me per my private gmail address (hooney.santha), in order to start to organise a sort of trial community.
All the bests,
Hooney
Reply to this comment
★☆☆☆☆
“AWFUL EXPERIENCE - STILL PAYING FOR IT - HELP!”
Written on: 06/11/2012 by reveka27 (3 reviews written)
I returned from my holidays almost 2 months ago and I just got a charge on my credit card for 616€. It´s a long story but basically the same thing I´ve read to all of you. My question is: did anyone solve anything? I mean, did you get the money back from your credit card/bank, someone filed a complaint? I´m trying to find out every single way I can file a complaint againts this company. I already spoke to my bank and shortly I will go to the Police, but I´m trying to put together all... (read more)
Torto's Response to reveka27's Review
Written on: 06/11/2012
you need to write everywhere about this problem (on many sites and forums), they will contact you some day, and maybe refund some money back...
it is their default work to get more money later after 1-2 month...
Reply to this comment
Reveka27's reply to Torto's Comment
Written on: 07/11/2012
Thanks Torto!
I´ve already filed an official complaint at the Court House and through the European Consumer Centre, plus I´ve been writing in every forum I´ve found. Also contacted the Embassy of my country in Italy requesting information in how to proceed in Italy. I may not get my money back, but the will be hearing about me for a couple of months ;-).
Reply to this comment
Stellafi's Response to reveka27's Review
Written on: 14/11/2012
same experience as you and still no money back... do you have news? is there a way we can act all together?
Reply to this comment
Reveka27's reply to Stellafi's Comment
Written on: 19/11/2012
Hello Stellafi. That was my purpose too, but to be honest, I don´t know how to proceed. My idea was to have complaints from other clients so I could added the information to my official complaint to prove it is a fraud happening all over the world.
I recently received a message from the company in this forum requesting detailed information (I´ll copy and paste). I´ll let you know if I get somewhere.
Sicilybycar2012's response to reveka27's Review
Written on: 16/11/2012
Dear Client,
please provide us with more info about your rental in order to check your comment.
Kind regards,
Sicily by Car - Auto Europa
Reply to this comment
Hooney's reply to Stellafi's Comment
Written on: 22/03/2013
Dear Fellow-Victim, I am devoted to legally punish and close this company and the surrounding maffia. The charged costs on my bank card happened a few weeks ago are 770 EUROS for a fictious damage (which of course is excluded from my Damage Excess Refund which I purchased for extra 30 EUROS…).
There are good chances, that I would be able to prove without any doubt that the invoiced damage is fake, but I prefer to team up with all of the available victims, and collect and treat together all the cases. Please respond to me per my private gmail address (hooney.santha), in order to start to organise a sort of trial community.
All the bests,
Hooney
Reply to this comment
Hooney's reply to Stellafi's Comment
Written on: 22/03/2013
Dear Fellow-Victim, I am devoted to legally punish and close this company and the surrounding maffia. The charged costs on my bank card happened a few weeks ago are 770 EUROS for a fictious damage (which of course is excluded from my Damage Excess Refund which I purchased for extra 30 EUROS…).
There are good chances, that I would be able to prove without any doubt that the invoiced damage is fake, but I prefer to team up with all of the available victims, and collect and treat together all the cases. Please respond to me per my private gmail address (hooney.santha), in order to start to organise a sort of trial community.
All the bests,
Hooney
Reply to this comment
Hooney's Response to reveka27's Review
Written on: 22/03/2013
Dear Fellow-Victim, I am devoted to legally punish and close this company and the surrounding maffia. The charged costs on my bank card happened a few weeks ago are 770 EUROS for a fictious damage (which of course is excluded from my Damage Excess Refund which I purchased for extra 30 EUROS…).
There are good chances, that I would be able to prove without any doubt that the invoiced damage is fake, but I prefer to team up with all of the available victims, and collect and treat together all the cases. Please respond to me per my private gmail address (hooney.santha), in order to start to organise a sort of trial community.
All the bests,
Hooney
Reply to this comment
★☆☆☆☆
“Rip off merchants. Do not use!”
Written on: 01/11/2012 by hackedoff82 (2 reviews written)
Had I read these reviews prior to leaving for the airport I would have cancelled the rental agreement and booked with a well known company. Upon arrival at the rental desk at Catania airport I handed over my credit card and booking confirmation to the clerk and expected everything to run smoothly, especially as I'd paid the excess waiver. The card was processed and declined. I asked how much he was charging and was shocked to discover the transaction was for 1800 euros, plus 250 euros fuel... (read more)
Reveka27's Response to hackedoff82's Review
Written on: 06/11/2012
Awww... The same happened to me back in September and still paying the consequences. Wish I had visited this site too.
Reply to this comment
Hooney's Response to hackedoff82's Review
Written on: 22/03/2013
Dear Fellow-Victim, I am devoted to legally punish and close this company and the surrounding maffia. The charged costs on my bank card happened a few weeks ago are 770 EUROS for a fictious damage (which of course is excluded from my Damage Excess Refund which I purchased for extra 30 EUROS…).
There are good chances, that I would be able to prove without any doubt that the invoiced damage is fake, but I prefer to team up with all of the available victims, and collect and treat together all the cases. Please respond to me per my private gmail address (hooney.santha), in order to start to organise a sort of trial community.
All the bests,
Hooney
Reply to this comment
★☆☆☆☆
“Avoid this company, warning för unwanted charges!”
Written on: 26/10/2012
I rented a car from this company during a business trip to Messina, Sicily, as it was recommended by my colleagues as a cheap and good company. The first rental went ok, even though there were extra charges when returning the car that was not agreed on in advance. I then did the mistake to return there the following weekend. When returning the car they wanted to charge me for fuel as they said I hadn't filled up. I had explained that the tank was full but the meter wasn't showing full and... (read more)
Sicilybycar2012's Comment
Written on: 29/10/2012
Dear Client,
please provide us with more details in order to check your comment and retrieve your agreement.
Kind regards,
Sicily by Car - Auto Europa
Reply to this comment
Pyromac's Comment
Written on: 30/10/2012
Dear Sicily by car,
I sent you the information more than a week ago. I am still waiting for an answer. Having read the comments on this site I doubt I will get one.
Reply to this comment
Sicilybycar2012's Comment
Written on: 30/10/2012
Could we have the rental agreement number?
Sicily by Car
Reply to this comment
Pyromac's Comment
Written on: 30/10/2012
Of course, I will give it as soon as I get a reply from Customer service.
Reply to this comment
Hooney's Comment
Written on: 22/03/2013
Dear Fellow-Victim, I am devoted to legally punish and close this company and the surrounding maffia. The charged costs on my bank card happened a few weeks ago are 770 EUROS for a fictious damage (which of course is excluded from my Damage Excess Refund which I purchased for extra 30 EUROS…).
There are good chances, that I would be able to prove without any doubt that the invoiced damage is fake, but I prefer to team up with all of the available victims, and collect and treat together all the cases. Please respond to me per my private gmail address (hooney.santha), in order to start to organise a sort of trial community.
All the bests,
Hooney
Reply to this comment
★☆☆☆☆
“Theives taking money out of my account 2 months after...”
Written on: 19/10/2012 by Leepants
Returned car back in perfect condition and full tank of fuel only to have my credit card charged up by €60 euros, cancelled credit card straight away as by looking at other reviews on here they keep taking more and more , stay away-theives!!! (read more)
Sicilybycar2012's Response to Leepants's Review
Written on: 22/10/2012
Dear Leepants,
please provide more info in order to retrieve your rental agreement and get back to you via email as soon.
Kind regards,
Sicily by Car - Auto Europa
Reply to this comment
Pyromac's reply to Sicilybycar2012's Comment
Written on: 26/10/2012
Hi,
I have experienced similar problems with Sicily by car in Messina. They add extra fees after returning the keys, even though we paid beforehand on the internet. They have still not unblocked my caution of 1000 € but the car was returned monday 20th October. (In addition the guy in the agency was really unfriendly and ignoring me when I had complaints on the final receipt, taking other customers and telling them "He can wait." (in Italian))
I also mailed customer service on Monday with a complaint but have not got an answer yet.
I do not recommend anyone to use Sicily by Car.
/Simon
Reply to this comment
Hooney's Response to Leepants's Review
Written on: 22/03/2013
Dear Fellow-Victim, I am devoted to legally punish and close this company and the surrounding maffia. The charged costs on my bank card happened a few weeks ago are 770 EUROS for a fictious damage (which of course is excluded from my Damage Excess Refund which I purchased for extra 30 EUROS…).
There are good chances, that I would be able to prove without any doubt that the invoiced damage is fake, but I prefer to team up with all of the available victims, and collect and treat together all the cases. Please respond to me per my private gmail address (hooney.santha), in order to start to organise a sort of trial community.
All the bests,
Hooney
Reply to this comment
★☆☆☆☆
“taken money without authorization ”
Written on: 15/10/2012
I rented a car in Alghero in august and everything was fine when i returned the car. After 2 months they took a payment form my account of 225 euro without authorization. Now they are saying after 2 months that there was a small scratch and they are charging me 225 euros. I did not have any accident and i did not scratch the car anywhere. Why they did not let me know in 1 week if there was a damage to the car? I had my insurance but i could make a claim within 1 month so now it is too late... (read more)
Sicilybycar2012's Comment
Written on: 15/10/2012
Dear Guest,
please provide more details about your rental in order to get back to you via email as soon with more info.
Sicily by Car - Auto Europa
Reply to this comment
Hooney's Comment
Written on: 22/03/2013
Dear Fellow-Victim, I am devoted to legally punish and close this company and the surrounding maffia. The charged costs on my bank card happened a few weeks ago are 770 EUROS for a fictious damage (which of course is excluded from my Damage Excess Refund which I purchased for extra 30 EUROS…).
There are good chances, that I would be able to prove without any doubt that the invoiced damage is fake, but I prefer to team up with all of the available victims, and collect and treat together all the cases. Please respond to me per my private gmail address (hooney.santha), in order to start to organise a sort of trial community.
All the bests,
Hooney
Reply to this comment
★☆☆☆☆
“Class Action against Sicily by Car”
Written on: 09/10/2012 by marioservino (1 review written)
Looking at this site I see SbC claim for damages is too similar for many of us so I suggest to go for a class action against them. I rented a small car in Cagliari Saturday 6 October for 3 days, they offered me a nice Citroen C4 and I accepted, went to parking and checked the 3 damages already on the car as described on the delivery form but I didn't check carefully due to parking small space and poor light. When I arrived at destination, 16Km from the airport, I saw small scratches (I think... (read more)
Kirilss's Response to marioservino's Review
Written on: 18/10/2012
same situation, we paid for broken mirror which we didn`t...
baddest experience ever with Sicily by Car company... baddest company for renting car in Italy, better to choose more expensive companies!
Reply to this comment
Kirilss's Response to marioservino's Review
Written on: 18/10/2012
same situation, we paid for broken mirror which we didn`t...
baddest experience ever with Sicily by Car company... baddest company for renting car in Italy, better to choose more expensive companies!
Reply to this comment
Beddumiu's Response to marioservino's Review
Written on: 21/10/2012
Thanks to this and other reviews re. SBC I was able to cancel my reservation with SBC in time. I rerouted the reservation to Avis now, at a higher cost but glad to pay a premium for a no-hassle rental company.
Thanks a lot guys for all these "good" reviews on SBC.
Reply to this comment
Torto's reply to Beddumiu's Comment
Written on: 22/10/2012
PLEASE, NEVER EVER USE SICILY BY CAR & Never ever preauthorize any transaction with your credit card when dealing with Sicily by Car!
There are many business models & many ways to earn money for living. Some people are carpenters, some are bus drivers, some are engineers, some teach kids in school and some people decide to steal others people money.
The whole thing is to minimize the risk of being caught. Sicily by car developed sophisticated business model based on frauds made on the foreigners' credit card accounts. I lost 500 Euro for science fiction damages which have not been caused by me, but I am sure that there are many other Sicilian by Car tricks to get rich on your account. And the sequence goes like this:
1) You book the car and you are at the right place to pick the car up
2) An arrogant and unprofessional staff give you dozen of papers to sign
3) An arrogant and unprofessional staff ask you to preauthorize the transaction (e.g. 1400 Euro) - "just in case Sir"
4) You are asked to go for the car to the parking place, about 1 km from the office - there is a car, no staff on the place, everything seems to be fine so you drive away
5) You are returning the car, fully tank, clean, in exact the same state as taken. They check the car, give you papers to sign again. They say it is alright and "thank you for your cooperation Sir"
6) After few days you notice that your credit card account has been charged with 500 - 1000 Euro so you are getting a little bit irritated. But still you think this is just a mistake so you contact customer.service@sbc.it.
7) They send you back the copies of documentation stating that you returned damaged or broken car.
8) After next few days you receive the post letter from some Insurance Company in Palermo which you and no one has ever heard about saying dated THE SAME DAY (!) as you returned the car, that they charge you 500E for car reparation INCLUDING DETAILED BILL ISSUED BY CAR REPAIR SERVICE!
9) You are shocked, you just realize that you've been robbed and you can not believe that something like this exist in civilized world.
So, PLEASE, NEVER EVER USE SICILY BY CAR & Never ever preauthorize any transaction with your credit card when dealing with these dodgers - Sicily by Car - No, thank you. I would rather choose HERTZ or AVIS.
Reply to this comment
Hooney's reply to Torto's Comment
Written on: 22/03/2013
Dear Fellow-Victim, I am devoted to legally punish and close this company and the surrounding maffia. The charged costs on my bank card happened a few weeks ago are 770 EUROS for a fictious damage (which of course is excluded from my Damage Excess Refund which I purchased for extra 30 EUROS…).
There are good chances, that I would be able to prove without any doubt that the invoiced damage is fake, but I prefer to team up with all of the available victims, and collect and treat together all the cases. Please respond to me per my private gmail address (hooney.santha), in order to start to organise a sort of trial community.
All the bests,
Hooney
Reply to this comment
Hooney's reply to Torto's Comment
Written on: 22/03/2013
Dear Fellow-Victim, I am devoted to legally punish and close this company and the surrounding maffia. The charged costs on my bank card happened a few weeks ago are 770 EUROS for a fictious damage (which of course is excluded from my Damage Excess Refund which I purchased for extra 30 EUROS…).
There are good chances, that I would be able to prove without any doubt that the invoiced damage is fake, but I prefer to team up with all of the available victims, and collect and treat together all the cases. Please respond to me per my private gmail address (hooney.santha), in order to start to organise a sort of trial community.
All the bests,
Hooney
Reply to this comment
R4J4Eva's Response to marioservino's Review
Written on: 05/11/2012
I fully agree. A class action suit is what is required. This company is truly fraudulent and it seems to sting anyone who uses them. In June we had an accident in a Citroen C4 when a truck hit us from behind while we were stationery at a roundabout near Treviso. The driver of the truck admitted it was his fault and said as much on the documents. When we went to the Auto Europa/Sicily by Car Desk, they said that they would block around 1000 euro on my credit card until the Insurance companies settled it. They said it would only be two weeks. A few weeks after we got back to Malta where we live, the money was unblocked but a month or so later around 1,100 euro was taken out of our account again with no explanation. They have e-mail addresses that they dont answer even when I sent literally hundreds of e-mails to them. (i.e sending, back, sending, back and so forth-this has worked for me in the past with slightly shifty companies but it seems that it doesnt work with this disraputable company.
If anyone has any effective e-mails please do share them. We need to inundate their inboxes and contact as many affiliate companies of theirs as possible. If enough of us who have been wronged stick together we can bring this company down. Using social media governments have been brought down. Let's try and bring down these crooks. We need to get the message out so that they continue to lose customers.
Legal action can be taken through the EU consumer protection support by opening a claim with the EU small Claims court under Regulation (EC)
No 861/2007 of the European Parliament and of the Council of 11 July
2007 establishing a European small claims procedure.
This is for claims of under 2000 euro. It should be quite a simple process.
Please let me know of any suggestions or comments.
Reply to this comment
Hooney's reply to R4J4Eva's Comment
Written on: 22/03/2013
Dear Fellow-Victim, I am devoted to legally punish and close this company and the surrounding maffia. The charged costs on my bank card happened a few weeks ago are 770 EUROS for a fictious damage (which of course is excluded from my Damage Excess Refund which I purchased for extra 30 EUROS…).
There are good chances, that I would be able to prove without any doubt that the invoiced damage is fake, but I prefer to team up with all of the available victims, and collect and treat together all the cases. Please respond to me per my private gmail address (hooney.santha), in order to start to organise a sort of trial community.
All the bests,
Hooney
Reply to this comment
Hooney's reply to R4J4Eva's Comment
Written on: 22/03/2013
Dear Fellow-Victim, I am devoted to legally punish and close this company and the surrounding maffia. The charged costs on my bank card happened a few weeks ago are 770 EUROS for a fictious damage (which of course is excluded from my Damage Excess Refund which I purchased for extra 30 EUROS…).
There are good chances, that I would be able to prove without any doubt that the invoiced damage is fake, but I prefer to team up with all of the available victims, and collect and treat together all the cases. Please respond to me per my private gmail address (hooney.santha), in order to start to organise a sort of trial community.
All the bests,
Hooney
Reply to this comment
Reveka27's Response to marioservino's Review
Written on: 06/11/2012
I also posted a few days ago. I rented back in September and just got a charge for over 600€ on my credit card for a small scratch in the front glass. I´m takin actions against this company, although to be honest I think they know they can get along with it just simply "because we signed a contract" (ignoring all the details in the back).
I´m taking legal actions in the Court, the European Consumer Center and VISA. I won´t get my money back, but they will be hearing my name for months (the least I can do to feel a bit better... )
By the way, since you are Italian: I requested a Complaint Sheet at the rental´s office and they denied it. Is not an obligation in Italy?
Please contact me if you need any information or help with this issue.
Reply to this comment
Stellafi's Response to marioservino's Review
Written on: 14/11/2012
same for me! let's start a class action!!!
Reply to this comment
Hooney's reply to Stellafi's Comment
Written on: 22/03/2013
Dear Fellow-Victim, I am devoted to legally punish and close this company and the surrounding maffia. The charged costs on my bank card happened a few weeks ago are 770 EUROS for a fictious damage (which of course is excluded from my Damage Excess Refund which I purchased for extra 30 EUROS…).
There are good chances, that I would be able to prove without any doubt that the invoiced damage is fake, but I prefer to team up with all of the available victims, and collect and treat together all the cases. Please respond to me per my private gmail address (hooney.santha), in order to start to organise a sort of trial community.
All the bests,
Hooney
Reply to this comment
Hooney's reply to Stellafi's Comment
Written on: 22/03/2013
Dear Fellow-Victim, I am devoted to legally punish and close this company and the surrounding maffia. The charged costs on my bank card happened a few weeks ago are 770 EUROS for a fictious damage (which of course is excluded from my Damage Excess Refund which I purchased for extra 30 EUROS…).
There are good chances, that I would be able to prove without any doubt that the invoiced damage is fake, but I prefer to team up with all of the available victims, and collect and treat together all the cases. Please respond to me per my private gmail address (hooney.santha), in order to start to organise a sort of trial community.
All the bests,
Hooney
Reply to this comment
Agelikimarinou's Response to marioservino's Review
Written on: 15/01/2013
My name is Angela Marinou from Athens, Greece. On October 31st, me and my husband came in Rome for 7th time, because we adore Rome, and we decided to rent a car by sbc from Fumicino airport. We had a woderful time, we didnot know then what it would happen after. Coming back in Athens, I was informed from internet, it was little late although, for the ZTL zones in Rome. Now we know that we'll ve several traffic tickets, we already receive a letter from sbc charging us 50 EURO + VAT, which is tottaly illegal, for file handling fee and postal fee, for a missing toll fee 6,00 EURO!!!!!. This was the first day we arrived and we had problems finding the right way for the hotel. I already sent them an e-mail asking to send my the receipt for the local post office for 44 EURO.
Also I informed them if they charge our visa again with about 60 EURO for the above reason I will go the Italian Embassy in Athens to make the legal process.
If you ever read this note, please do something for this company in Italy, because it's easier for you because you live there. It is shame for every country to have companies and people which deal with tourism and to exploit as bad.
Thank you very much.
Reply to this comment
Hooney's reply to Agelikimarinou's Comment
Written on: 22/03/2013
Dear Fellow-Victim, I am devoted to legally punish and close this company and the surrounding maffia. The charged costs on my bank card happened a few weeks ago are 770 EUROS for a fictious damage (which of course is excluded from my Damage Excess Refund which I purchased for extra 30 EUROS…).
There are good chances, that I would be able to prove without any doubt that the invoiced damage is fake, but I prefer to team up with all of the available victims, and collect and treat together all the cases. Please respond to me per my private gmail address (hooney.santha), in order to start to organise a sort of trial community.
All the bests,
Hooney
Reply to this comment
Hooney's reply to Agelikimarinou's Comment
Written on: 22/03/2013
Dear Fellow-Victim, I am devoted to legally punish and close this company and the surrounding maffia. The charged costs on my bank card happened a few weeks ago are 770 EUROS for a fictious damage (which of course is excluded from my Damage Excess Refund which I purchased for extra 30 EUROS…).
There are good chances, that I would be able to prove without any doubt that the invoiced damage is fake, but I prefer to team up with all of the available victims, and collect and treat together all the cases. Please respond to me per my private gmail address (hooney.santha), in order to start to organise a sort of trial community.
All the bests,
Hooney
Reply to this comment
Hooney's Response to marioservino's Review
Written on: 22/03/2013
Dear Fellow-Victim, I am devoted to legally punish and close this company and the surrounding maffia. The charged costs on my bank card happened a few weeks ago are 770 EUROS for a fictious damage (which of course is excluded from my Damage Excess Refund which I purchased for extra 30 EUROS…).
There are good chances, that I would be able to prove without any doubt that the invoiced damage is fake, but I prefer to team up with all of the available victims, and collect and treat together all the cases. Please respond to me per my private gmail address (hooney.santha), in order to start to organise a sort of trial community.
All the bests,
Hooney
Reply to this comment
★☆☆☆☆
“the worst service in the world”
Written on: 09/10/2012
We had to pass 3 hours in the airport, the service was very and very slow and the most important thing - unfriendly! (read more)
Sicilybycar2012's Comment
Written on: 09/10/2012
Dear Client,
please provide us with more details about your rental in order to double check your comment.
Kind regards,
Sicily by Car - Auto Europa
Reply to this comment
★☆☆☆☆
“UNAUTHORISED DEDUCTION OF FUNDS FROM CREDIT CARD.”
Written on: 08/10/2012
We rented a car from Sicily by Car/Auto Europa ("SBC")Rome Fiumicino airport from 13 –16 Aug 2012, which was damaged in an accident during the rental period. We declined all insurances due to the fact that we hired the car on my husband's Mastercard which provides insurance. Like other posters, we were advised that a hold of 1600 Eur on our credit card was required because we declined to take up the insurance offered by SBC. Upon return, we were advised that a further hold would be... (read more)
Sicilybycar2012's Comment
Written on: 09/10/2012
Dear Client,
would you be so kind to provide us with the rental agreement number or the driver's name in order to double check your claim?
Kind regards,
Sicily by Car - Auto Europa
Reply to this comment
Nmtown's Comment
Written on: 09/10/2012
Dear Sicilybycar 2012,
In reference to your comment below, the rental agreement # was 110140910. I prefer not to disclose the name on a public forum but this information and all other information relevant to the claim has been provided in the numerous emails sent to your customer service desk (the last of which was yesterday 8 Oct 2012), and in respect of which I have yet to receive a solitary response.
Looking forward to hearing from you.
Reply to this comment
Hooney's Comment
Written on: 22/03/2013
Dear Fellow-Victim, I am devoted to legally punish and close this company and the surrounding maffia. The charged costs on my bank card happened a few weeks ago are 770 EUROS for a fictious damage (which of course is excluded from my Damage Excess Refund which I purchased for extra 30 EUROS…).
There are good chances, that I would be able to prove without any doubt that the invoiced damage is fake, but I prefer to team up with all of the available victims, and collect and treat together all the cases. Please respond to me per my private gmail address (hooney.santha), in order to start to organise a sort of trial community.
All the bests,
Hooney
Reply to this comment
★☆☆☆☆
“unexplained charges”
Written on: 08/10/2012 by almost24 (1 review written)
I received several charges in September from SBC, and the last time I rent from them was in May. I tried calling their office several time but the people are extremely rude! They do not wish to discuss the case or give any phone numbers. Will never rent again and would never ever recommend to anyone (read more)
Almost24's Response to almost24's Review
Written on: 08/10/2012
Just found out they charged the same amount to my card 6 times!!! Stop stealing money!
Reply to this comment
Hooney's reply to Almost24's Comment
Written on: 22/03/2013
Nmtown's Comment
Written on: 09/10/2012
Dear Sicilybycar 2012,
In reference to your comment below, the rental agreement # was 110140910. I prefer not to disclose the name on a public forum but this information and all other information relevant to the claim has been provided in the numerous emails sent to your customer service desk (the last of which was yesterday 8 Oct 2012), and in respect of which I have yet to receive a solitary response.
Looking forward to hearing from you.
Reply to this comment
See next 10 reviews
Showing 31 - 40 of 109 Reviews
★☆☆☆☆
“Unexplained Charges”
Written on: 23/09/2012
We rented a car from Alghero in August 2012, we are regular visitors and have used Autoeuropa/ Sicily by Car/ Thrifty (all the same company) many many times before. Despite getting sign off from the office that everything was in order when we returned the car, in September we discovered they have charged our credit card without explanation. We have emailed head office but they don't reply. They did this to us in 2011 and I still haven't got an explanation or recovered the money. I was... (read more)
Sicilybycar2012's Comment
Written on: 24/09/2012
Dear Client,
please provide us with more details about your reservation in order to double check your comment.
Kind regards,
Sicily by car - Auto Europa
Reply to this comment
Ceneng46's Comment
Written on: 04/10/2012
It happends exactly the same thing for me in July 2012 , But I went to the police and made a report and get the money back from my bank becouse I did not know why they charged me , but now they sent me a letter were the accuse me for a damage on the car that was already ther when i rent it !
Reply to this comment
Hooney's Comment
Written on: 22/03/2013
Dear Fellow-Victim, I am devoted to legally punish and close this company and the surrounding maffia. The charged costs on my bank card happened a few weeks ago are 770 EUROS for a fictious damage (which of course is excluded from my Damage Excess Refund which I purchased for extra 30 EUROS…).
There are good chances, that I would be able to prove without any doubt that the invoiced damage is fake, but I prefer to team up with all of the available victims, and collect and treat together all the cases. Please respond to me per my private gmail address (hooney.santha), in order to start to organise a sort of trial community.
All the bests,
Hooney
Reply to this comment
Hooney's Comment
Written on: 22/03/2013
Dear Fellow-Victim, I am devoted to legally punish and close this company and the surrounding maffia. The charged costs on my bank card happened a few weeks ago are 770 EUROS for a fictious damage (which of course is excluded from my Damage Excess Refund which I purchased for extra 30 EUROS…).
There are good chances, that I would be able to prove without any doubt that the invoiced damage is fake, but I prefer to team up with all of the available victims, and collect and treat together all the cases. Please respond to me per my private gmail address (hooney.santha), in order to start to organise a sort of trial community.
All the bests,
Hooney
Reply to this comment
Hooney's Comment
Written on: 22/03/2013
Dear Fellow-Victim, I am devoted to legally punish and close this company and the surrounding maffia. The charged costs on my bank card happened a few weeks ago are 770 EUROS for a fictious damage (which of course is excluded from my Damage Excess Refund which I purchased for extra 30 EUROS…).
There are good chances, that I would be able to prove without any doubt that the invoiced damage is fake, but I prefer to team up with all of the available victims, and collect and treat together all the cases. Please respond to me per my private gmail address (hooney.santha), in order to start to organise a sort of trial community.
All the bests,
Hooney
Reply to this comment
★☆☆☆☆
“Horrible Service”
Written on: 20/09/2012
Horrible customer service. Rented a car in July for 5 weeks. Nice car, fairly new Peugeot 508w. Picked up car at Termini Train Station in Rome which was actually 4 blocks away in a dark parking garage with dim lighting. Car was filthy and hard to see any damage because of the filth and the lighting. During our travels we picked up a rock chip on the wind shield and left a note explaining what had happened as we dropped off the vehicle. We had an early morning flight and the office was not... (read more)
Sicilybycar2012's Comment
Written on: 24/09/2012
Dear Client,
please provide us with more details about your rental in order to double check your comment.
Kind regards,
Sicily by Car - Auto Europa
Reply to this comment
Hooney's Comment
Written on: 22/03/2013
Dear Fellow-Victim, I am devoted to legally punish and close this company and the surrounding maffia. The charged costs on my bank card happened a few weeks ago are 770 EUROS for a fictious damage (which of course is excluded from my Damage Excess Refund which I purchased for extra 30 EUROS…).
There are good chances, that I would be able to prove without any doubt that the invoiced damage is fake, but I prefer to team up with all of the available victims, and collect and treat together all the cases. Please respond to me per my private gmail address (hooney.santha), in order to start to organise a sort of trial community.
All the bests,
Hooney
Reply to this comment
★☆☆☆☆
“Run by maffia?”
Written on: 19/09/2012 by RiBo (1 review written)
Pickup and delivery address was Pescara airport, from 19 May to 26 May. On Sunday 20th we had planned a trip, but soon noticed that the left front tire of the car was virtually flat. Since there were no tools (jack, etc.) in the car available, we called mobile with 24H Clients assistance, who would arrange transportation. Then we were transported to a local garage. It turned out that the tire was beyond repair, and since the garage could not provide the same brand of tires as the one on the... (read more)
Sicilybycar2012's Response to RiBo's Review
Written on: 09/10/2012
Dear RiBo,
would you be so kind to provide us with your rental agreement number or main driver's name in order to double check your comment?
Kind regards,
Sicily by Car - Auto Europa
Reply to this comment
Hooney's Response to RiBo's Review
Written on: 22/03/2013
Dear Fellow-Victim, I am devoted to legally punish and close this company and the surrounding maffia. The charged costs on my bank card happened a few weeks ago are 770 EUROS for a fictious damage (which of course is excluded from my Damage Excess Refund which I purchased for extra 30 EUROS…).
There are good chances, that I would be able to prove without any doubt that the invoiced damage is fake, but I prefer to team up with all of the available victims, and collect and treat together all the cases. Please respond to me per my private gmail address (hooney.santha), in order to start to organise a sort of trial community.
All the bests,
Hooney
Reply to this comment
★☆☆☆☆
“Shocking Service - DO NOT USE THIS COMPANY”
Written on: 31/08/2012
I agree with all of the appalling reviews on this website and would encourage anyone booking through a broker, or so called 'trawler' website to check that they have not inadvertently booked with Sicily by Car. I agree that using this company has the potential to ruin your holiday as it did mine. PLEASE, PLEASE READ THESE REVIEWS AND DO NOT USE THIS COMPANY. We rented a car in July this year, booked through a third party and believed that my rental was with Dollar (which has not received... (read more)
Edinman's Comment
Written on: 01/09/2012
Since posting this review, customer services at Sicily by Car/Auto Europa have contacted me via e-mail detailing why charges have been applied to my credit card. The invoice they supplied is dated 8th July 2012, nevertheless, it took them over 7 weeks to send this to me; poor service by anyone’s standard. I can confirm that although the amounts invoiced are in my opinion quite high, they nevertheless relate to the two punctured tyres I discuss in my review. They have asked me to remove my review from this website; however, I have refused to do so, as they have not addressed my complaint about being abandoned in the Italian countryside without transport, and state that they are not under any contractual obligation to provide alternative transport. I want other potential renters to be aware of this so that they can make an informed decision when choosing which company to rent a car from. Please be aware that if you have a breakdown/accident, this company will not necessarily provide an alternative vehicle, and it is possible that you too will be left without transport. I maintain that I will never use this company again.
Reply to this comment
★☆☆☆☆
“SBC - Con merchants, habitual money 'takers'”
Written on: 27/08/2012
They took in excess of £400 from our CC a few weeks after we returned from Sardinia (alghero airport) claiming that a perfectly driveable car that we had dropped off had had its clutch burnt out (pretty amazing claim for a car with less than 6k on the clock). We disputed this heavily and managed to get our money back. roll on a few years and relatives also hired with them again ( we are regular visitors to Sardinia). Lo and behold after about 15 minutes of driving the car came to a halt.... (read more)
Kirilss's Comment
Written on: 29/08/2012
fully agreed, they can falsely sign documents, i had this problem last month!
Reply to this comment
Hooney's Comment
Written on: 22/03/2013
Dear Fellow-Victim, I am devoted to legally punish and close this company and the surrounding maffia. The charged costs on my bank card happened a few weeks ago are 770 EUROS for a fictious damage (which of course is excluded from my Damage Excess Refund which I purchased for extra 30 EUROS…).
There are good chances, that I would be able to prove without any doubt that the invoiced damage is fake, but I prefer to team up with all of the available victims, and collect and treat together all the cases. Please respond to me per my private gmail address (hooney.santha), in order to start to organise a sort of trial community.
All the bests,
Hooney
Reply to this comment
Hooney's Comment
Written on: 22/03/2013
Dear Fellow-Victim, I am devoted to legally punish and close this company and the surrounding maffia. The charged costs on my bank card happened a few weeks ago are 770 EUROS for a fictious damage (which of course is excluded from my Damage Excess Refund which I purchased for extra 30 EUROS…).
There are good chances, that I would be able to prove without any doubt that the invoiced damage is fake, but I prefer to team up with all of the available victims, and collect and treat together all the cases. Please respond to me per my private gmail address (hooney.santha), in order to start to organise a sort of trial community.
All the bests,
Hooney
Reply to this comment
Hooney's Comment
Written on: 22/03/2013
Dear Fellow-Victim, I am devoted to legally punish and close this company and the surrounding maffia. The charged costs on my bank card happened a few weeks ago are 770 EUROS for a fictious damage (which of course is excluded from my Damage Excess Refund which I purchased for extra 30 EUROS…).
There are good chances, that I would be able to prove without any doubt that the invoiced damage is fake, but I prefer to team up with all of the available victims, and collect and treat together all the cases. Please respond to me per my private gmail address (hooney.santha), in order to start to organise a sort of trial community.
All the bests,
Hooney
Reply to this comment
★☆☆☆☆
“!! Auto Europa ”
Written on: 25/08/2012 by Mauretto (1 review written)
We did rent a Fiat car at Catania airport (Sicily) for a week from June 30th to July 7th. The company is Sicily By Car, with prior reservation online via AutEuropa. You do not know the company that is renting the car before you pay online, and once you’ve paid it’s too late, you have to deal with Sicily By Car ! No way to really check the car because it was night and no, or weak, lighting on the parking area ! Minor trace found on the car and a tank not full, 3/4 only. When coming back... (read more)
★☆☆☆☆
“No response to emails. No receipt to show for 'repairs'”
Written on: 14/08/2012 by plastic_flowers (1 review written)
My experience is similar to many others'. My partner and I rented a car in Bari on 6th July. We queued for an hour. Then, although we'd asked for a small car (to navigate narrow streets) we were told that there were no small cars and were given an enormous estate car, so difficult to drive and parked so badly that before even getting out of the parking space at the airport the wing mirror got damaged. After four hours of queueing in order to deal with this the (nice but overworked) SBC staff... (read more)
Sicilybycar2012's Response to plastic_flowers's Review
Written on: 20/08/2012
Dear plastic_flowers,
please provide us with more info about the rental such as agreement number or reservation number, in order to check your claim and get back to you as soon via email.
Kind regards,
Sicily by Car - Auto Europa
Reply to this comment
Plastic_Flowers's Response to plastic_flowers's Review
Written on: 24/08/2012
Dear Sicily by Car
The rental agreement number is 430039781.
Since my partner and i have now emailed your company over and again with this information and still no response until this I remain skeptical that there will be any follow up but would like to be surprised.
So, assuming that this is in good faith, please contact us immediately with a receipt for the work done and the funds you have deducted or with a full refund.
You can send full information to plastic_flowers@yahoo.com or use one of the more personal emails that we have emailed you on (I'm not putting them on the web). Or, if you prefer to post to this website please provide a phone number on which we can contact you (or an email that someone actually answers).
Reply to this comment
Sicilybycar2012's Response to plastic_flowers's Review
Written on: 28/08/2012
Dear plastic_flowers,
many thanks for the details, you will be contacted shortly.
Kind regards,
Sicily by Car - Auto Europa
Reply to this comment
Kirilss's Response to plastic_flowers's Review
Written on: 29/08/2012
sicilybycar2012 - please stop steal money from people!
Reply to this comment
Plastic_Flowers's Response to plastic_flowers's Review
Written on: 02/09/2012
I've so far not heard anything so when is 'shortly' going to occur? It's been a week since my last comment with full details and several working days since your response. Providing a receipt for work done should be an instant process.
Like I said in my previous comment, please contact me at plastic_flowers(at)yahoo.com with a receipt for the work you've done or give me a way of contacting you.
Unless I do hear from you this week, I will report this company to all authorities that I can find and will write reviews on any other websites that are available so that everyone knows not to trust Sicily by Car.
Reply to this comment
Sicilybycar2012's Response to plastic_flowers's Review
Written on: 03/09/2012
Dear Plastic Flowers,
our Customer Service sent you the whole paperwork on the 30th August at 10:19 via email to the address reported and it has been forwarded once again today, some minutes ago.
Kind regards,
Sicily by Car - Auto Europa
Reply to this comment
Plastic_Flowers's Response to plastic_flowers's Review
Written on: 06/09/2012
Thank you. I have now received these documents. It would, however, be nice (or even simply normal business practice, to respond to people when they email you, rather than only after they post complaints online.
Reply to this comment
Almost24's Response to plastic_flowers's Review
Written on: 08/10/2012
I received an invoice from them saying 'administrative charges' and they charged the same amount to my card 6 times!!! This, in fact, is called stealing! DO NOT rent from them, not ever!
Reply to this comment
Sicilybycar2012's Response to plastic_flowers's Review
Written on: 09/10/2012
Dear Almost 24,
please provide us with your rental agreement number in order to check your claim.
Kind regards,
Sicily by Car - Auto Europa
Reply to this comment
Almost24's Response to plastic_flowers's Review
Written on: 09/10/2012
My rental agreement number was 730014251
Reply to this comment
Almost24's Response to plastic_flowers's Review
Written on: 17/10/2012
Dear Sicily by Car,
I have not heard from here and you have not replied to my emails. I understand from other reviews that you have no plans to do so and that it is your normal practice. I will file an unauthorized withdrawal case with my bank today and I will post negative reviews on every renters forum that I can find on the web.
Reply to this comment
Sicilybycar2012's Response to plastic_flowers's Review
Written on: 18/10/2012
Dear Almost 24,
an email has been sent on the 17th October at 16:17
Kind regards,
Sicily by Car - Auto Europa
Reply to this comment
★☆☆☆☆
“Autoeuropa - DEPOSIT NOT REFUNDED AFTER 5 MONTHS”
Written on: 14/08/2012 by ounoun31 (2 reviews written)
Hello, I rented a car from auto europa in April. i picked up the car from Brindisi, paid for the car, paid for the deposit (900 euros), with a debid card because my credit card wasn't working. i then returned the car in perfect condition in Bari, as agreed, with full petrol, this was checked and agreed by the people from auto europa and the told me they would release the deposit. however this has never been done, i haven't received my deposit on my account, and despite hundreds of calls,... (read more)
Filobiz's Response to ounoun31's Review
Written on: 21/08/2012
They should be shut down. They basically charged us 250 euros to vacuum the car .
Reply to this comment
Hooney's reply to Filobiz's Comment
Written on: 22/03/2013
Dear Fellow-Victim, I am devoted to legally punish and close this company and the surrounding maffia. The charged costs on my bank card happened a few weeks ago are 770 EUROS for a fictious damage (which of course is excluded from my Damage Excess Refund which I purchased for extra 30 EUROS…).
There are good chances, that I would be able to prove without any doubt that the invoiced damage is fake, but I prefer to team up with all of the available victims, and collect and treat together all the cases. Please respond to me per my private gmail address (hooney.santha), in order to start to organise a sort of trial community.
All the bests,
Hooney
Reply to this comment
Hooney's reply to Filobiz's Comment
Written on: 22/03/2013
Dear Fellow-Victim, I am devoted to legally punish and close this company and the surrounding maffia. The charged costs on my bank card happened a few weeks ago are 770 EUROS for a fictious damage (which of course is excluded from my Damage Excess Refund which I purchased for extra 30 EUROS…).
There are good chances, that I would be able to prove without any doubt that the invoiced damage is fake, but I prefer to team up with all of the available victims, and collect and treat together all the cases. Please respond to me per my private gmail address (hooney.santha), in order to start to organise a sort of trial community.
All the bests,
Hooney
Reply to this comment
Mauretto's Response to ounoun31's Review
Written on: 25/08/2012
for those who have been stolen money from Sicily By Car, you have to put a complain, contact italian police here http://www.gdf.gov.it
Reply to this comment
Filobiz's Response to ounoun31's Review
Written on: 29/08/2012
email of police is urp@gdf.it
lets get them closed down!!
Reply to this comment
Kirilss's Response to ounoun31's Review
Written on: 29/08/2012
already sent a message to police email, will wait for answer
Reply to this comment
Ccccc12's Response to ounoun31's Review
Written on: 18/09/2012
Use the european small claims court system, or the european consumer rights services via your local courts/consumer rights office. Have used them for Ryanair and Avis and got money back from both and you can recoupe the 15 euro cost of a small claims court fee.
Reply to this comment
Mauretto's Response to ounoun31's Review
Written on: 29/09/2012
Several weeks ago I posted on many websites my story where I explain how SBC did charge my credit card for two damaged tyres while only one was found damaged when I left the car back from my trip in Catania.
I was then contacted by the company, SBC, who accepted to refund the equivalent amount of money for the second tyre. They saw my posts on the web and asked me to remove them. Since I cannot remove them (you do not have access to your posts once uploaded), I want here to share this with the readers. So this is it. After posting many complains they contacted me and effectively did partially refund the money they charged.
Reply to this comment
Hooney's Response to ounoun31's Review
Written on: 22/03/2013
Dear Fellow-Victim, I am devoted to legally punish and close this company and the surrounding maffia. The charged costs on my bank card happened a few weeks ago are 770 EUROS for a fictious damage (which of course is excluded from my Damage Excess Refund which I purchased for extra 30 EUROS…).
There are good chances, that I would be able to prove without any doubt that the invoiced damage is fake, but I prefer to team up with all of the available victims, and collect and treat together all the cases. Please respond to me per my private gmail address (hooney.santha), in order to start to organise a sort of trial community.
All the bests,
Hooney
Reply to this comment
★☆☆☆☆
“ THIEVES LIARS SCAMMERS!!!”
Written on: 10/08/2012 by Filobiz (1 review written)
DON'T USE THIS COMPANY 'SICILY BY CAR' OR 'AUTO EUROPA' OR WHATEVER THEY ARE CALLED. i am amazed to find so many people with the same story as us. what i don't understand is who is governing this massive con job? they should be shut down. we returned our car with not one piece of damage at all, we pootled around sardinia and didn't put a scratch on the car, we took it back to alghero airport and waited half an hour, the guy said, 'yes its fine you can go.' 3 weeks later we've been billed 248... (read more)
Sicilybycar2012's Response to Filobiz's Review
Written on: 20/08/2012
Dear Filobiz,
please provide more details of your rental such as rental or reservation number in order to check your claim and get back to you via email as soon.
Kind regards,
Sicily by Car - Auto Europa
Reply to this comment
Filobiz's Response to Filobiz's Review
Written on: 22/08/2012
Dear Sicily by car,
I have written you at least 3 emails which you have completey ignored. It's funny, there must be 60 or more people on this website alone who are all complaining about Sicily by car. And they all say the same thing. They all say that you have taken money in an unethical way either by claiming damages or in our case a missing parcel shelf that was already missing. It shows complete incompetence and a total lack of professionalism and worst of all it shows dishonesty and fraudulent behaviour. And yet you continue to do business. You have charged us 250 euros basically for vacuuming the inside of the car! That is just disgraceful, and when I tried to contact you, I heard nothing at all. I contacted argus car hire who have tried to help, and I have contacted other authorities in Italy to let them know that you are acting like this. Everyone got back to me very quickly. Everyone except for Sicily by car! You are a joke. The first contact you make is when you read a bad review on this website. You should be ashamed. This is not how you do business, and I just hope enough people read this and realise what scammers you are. You have pretty much left a dark cloud over an otherwise fantastic holiday. We have been away for 3 months and apart from our experience with you, everything has been great. Now my memories of Sardinia will forever be spoilt by a dishonest car hire company! Well done you should be really proud. Here we are 2 months later and I am still wasting my time dealing with this. 250 euros to vacuum a car. A joke. Disgraceful.
Reply to this comment
Kirilss's Response to Filobiz's Review
Written on: 29/08/2012
also after all these stories i don`t want to go to Italy for a holiday, better to choose other countries!
Reply to this comment
Hooney's Response to Filobiz's Review
Written on: 22/03/2013
Dear Fellow-Victim, I am devoted to legally punish and close this company and the surrounding maffia. The charged costs on my bank card happened a few weeks ago are 770 EUROS for a fictious damage (which of course is excluded from my Damage Excess Refund which I purchased for extra 30 EUROS…).
There are good chances, that I would be able to prove without any doubt that the invoiced damage is fake, but I prefer to team up with all of the available victims, and collect and treat together all the cases. Please respond to me per my private gmail address (hooney.santha), in order to start to organise a sort of trial community.
All the bests,
Hooney
Reply to this comment
★☆☆☆☆
“Sicily by Car fraudsters”
Written on: 05/08/2012 by LidaM (1 review written)
This is the worst car rental company out there. They are actual thieves once you give them your credit card details they will continue to take money out of your account for damages that you never incurred! There is no customer service department only one e-mail address you can write to that will never respond to you! Absolutely disgusting. Never been ripped off like this ever in all my travels. STAY AWAY FROM THIS COMPANY BE WARNED YOU WILL ROBBED!!!!! (read more)
Sicilybycar2012's Response to LidaM's Review
Written on: 07/08/2012
Dear Lidam,
please provide us with more details about the rental in order to check your claim. You can also give us details about your email.
Kind regards,
Sicily by Car - Auto Europa
Reply to this comment
Lidam's Response to LidaM's Review
Written on: 08/08/2012
When I received the vehicle it was disgustingly filthy inside and out. There were also several damages to the car. All of this was reported to the Sicily by Car representative who just said that is how it is! I had the car for less than 24 hours and when I returned it I was charged €732 for damages to the vehicle that were already there as well as to clean the already filthy car. I can guarantee that there was no additional damages to the car and no proof was ever provided to me from Sicily by Car that there were any, even though we asked for such proof several times.
Also there is absolutely no way to contact the customer "service" other than by email, which is pointless because they never respond to any emails. I had to resort to sending 263 emails before I got a response to any of my 11 original emails. To this day they have still not responded to my last email that was sent to them over a week ago on the 1st August. In total I have sent them 11 emails and have only gotten two responses from "customer service", only after I had to bombard them with over 200 emails. We have emailed the checkout report and everything that they required, but still have not responded to us, nor have they returned the money that was stolen out my account for no justifiable reason!
It is disgusting that they have no customer service call centre number to contact when you have any issue as they just ignore any email sent to them.
I will never recommend them and will write a review about my experience on as many review sites as I possibly can.
Reply to this comment
Hooney's reply to Lidam's Comment
Written on: 22/03/2013
Dear Fellow-Victim, I am devoted to legally punish and close this company and the surrounding maffia. The charged costs on my bank card happened a few weeks ago are 770 EUROS for a fictious damage (which of course is excluded from my Damage Excess Refund which I purchased for extra 30 EUROS…).
There are good chances, that I would be able to prove without any doubt that the invoiced damage is fake, but I prefer to team up with all of the available victims, and collect and treat together all the cases. Please respond to me per my private gmail address (hooney.santha), in order to start to organise a sort of trial community.
All the bests,
Hooney
Reply to this comment
Kirilss's Response to LidaM's Review
Written on: 29/08/2012
LidaM write about this scammers everywhere! So many people know that they need to choose another car hire company!
Reply to this comment
See next 10 reviews
Showing 41 - 50 of 109 Reviews
overview
Top 5 Car Hire
To calculate the top 5's we take the following factors into account:
• All the star ratings the company/product has received,
• The number of reviews
• How recent the reviews are
As rated by real users
-
1. RentalCars.com - www.rentalcars.com
13170 reviews read latest review -
2. Atlas Choice www.atlaschoice.com
3880 reviews read latest review -
3. Economy Bookings - www.economybookings.com
1769 reviews read latest review -
4. Argus Car Hire - www.arguscarhire.com
1833 reviews read latest review -
5. Carrentals.co.uk
1164 reviews read latest review
Hot Stuff in
Latest Reviews in Car Hire
-
AirportRentalCars.com - www.airportrentalcars.com
"Booked Quickly. Low Price" Read More
-
RentalCars.com - www.rentalcars.com
"Great rental!" Read More
-
Nova Rent a Car
"Great hire experience" Read More
-
Hertz Car Rental
"Garbage Complete garbage" Read More
-
Atlas Choice www.atlaschoice.com
"Choose Atlas" Read More
Latest items in Car Hire
Lewwj's Response to stephepaul's Review
Written on: 15/05/2013
The exact same thing happened to myself and my wife on Friday. We were stuck with no assistance. Spent a fortune on taxis and still nothing sorted. The second vehicle had a hole in spare tyre which Autoeuropa are trying to blame on us. What is your actions? We are unsure how to sort it. It really ruined our trip.
Cheers