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Written on: 31/05/2016
Having had two unsatisfactory inspections and quotations for repair to a Saniflo unit and associated pipework, including a wash hand basin, the Brassett engineer did an excellent job in solving a difficult problem. I thoroughly recommend this firm… Read Full Review
Written on: 15/05/2014 by FamMc (1 review written)
Fantastic! One of the burners on my Neff hob had gone, I was able to buy the replacement part, A Brassett then came and fitted it. Really quick, lovely knowledgeable engineer. Knew exactly what to do, clean quick and efficient. Such a nice man - made me feel like I had definitely made the right choice. They were very helpful on the phone about what needed to be done, as well as when I called to book the appointment. Gave a reasonable time slot - and were able to accommodate school drop off… Read Full Review
Written on: 11/01/2014 by KayHarrison (1 review written)
Oven broke New Years Day. Contacted A Brassett for help. Engineer called exactly when he said he would. Very helpful. Very professional. Everything they said they would do they have. Would recommend to friends. Will be my first call if I need help again. Were very knowledgable on product. The repair is expensive but not A Brassetts fault. That is mine for buying the appliance I did… Read Full Review
Written on: 22/10/2013
We've been using A Brassett for many years, they're the first people we call when we need electrical items serviced or repaired. We've recently had our boiler serviced and a fault in the washing machine rectified. Both engineers were very helpful and friendly. The online booking system is simple to use, a Job Sheet was emailed shortly afterwards and a text sent the day before to confirm attendance. Happy to recommend the company… Read Full Review
Written on: 15/08/2013 by musicmedicinemusic (1 review written)
My aqualisa quartz digital shower stopped working and it is just days until friends arrive from Australia to stay for a week. I started by ringing my electrician. He's fully booked for two weeks. Then I tried two other electricians. Finally I googled "repairs Aqualisa Showers London " and found Bromley shower repair. They sent Paul and Anthony from A Brassett this morning, just an hour after my call. Paul and Anthony not only fixed the shower quickly and effectively at a modest price for the… Read Full Review
Written on: 08/05/2013
Came home from abroad late one night to find water dripping through ceiling of diningroom onto quality carpet. Turning off the mains had no effect. Next morning early called my usual plumber who was unavailable but recommended another guy. He responded quickly and after payment of credit card deposit came to the house speedily. He identified the cause within 5-10 minutes,( a leak in the pipe to the hand basin's hot water tap, so that the water was running downwards through the bathroom floor… Read Full Review
Written on: 22/04/2013
Very pleased with service from A Brassett: they were helpful on the phone when I rang to book and explained charges clearly. I was texted the day before to remind me of the appointment and the engineer arrived well within the speicifed time. He was pleasant and friendly, explained to me the cause of the problem and recommended that, given the age of the appliance and the cost of a repair, that it would simply not be worthwhile. He also gave me some helpful tips on how to prolong the life of my… Read Full Review
Written on: 11/04/2013
Door seal needed replacing. Contacted A Brassett via mobile app on website - replied very quickly. Date was set. Text message sent one day before the appointment as a reminder. Engineer turned up on the day agreed and changed the door seal quickly and efficiently. Neat and tidy job. No reported probs to date. Considerably cheaper than Miele engineers - would recommend and trust to perform work on washing machine again… Read Full Review
Written on: 06/04/2013
My smeg oven was not working, I rang smeg several times, they did not answer. When I rant A Brasset, they answered immediately and sent me a lovely competent engineer who discovered that their was a fire in my smeg oven microwave. We then phoned the A Brasset head office, they ordered me a new bosch microwave oven and fir it in one week later. I highly recommend them. They are polite, precise, and efficient, causing no delays to your day… Read Full Review
Written on: 20/12/2012 by JulieHorton (1 review written)
My washer/dryer broke down on 20th of December. This was devastating, I never thought I would get it sorted out before Christmas. After calling around many people, no one could sort it out in time for Xmas. I found a.brassett, gave them a call,they came straight out and took a look,told me the motor had gone. I was devastated at the thought of no washer until the new year, but the gentleman got me a new one ordered that day ready to be installed on 22nd of December! What a service! This is a… Read Full Review
Written on: 30/10/2012 by annestewart5 (1 review written)
I called Paul at Brassetts last Friday as my washing machine was not responding at all. As it is in my hairdressing salon it is vital every day for washing gowns and towels. I rang about 11.30am and by 3pm the machine was in great working order. The bill was miniscule and i cant thank Paul and his team enough. Cheers Paul ! you,re a star! Yours Anne Stewart Hayes Bromley… Read Full Review
Written on: 30/10/2012
Very happy with the engineer and the fact that he fixed the problem every quickly. Having been told by the British gas engineer that it would be a two day job requiring two men, the brassett engineer managed to fix it in 2.5 hours.. He was very calm in what felt for me a rather critical situation and didn't make any complaints with the issue of a boiler hanging off a wall!… Read Full Review
Written on: 31/05/2012 by TonyAddy (1 review written)
We had an issue with out Bosch fridge/freezer. The unit just wasn't cooling anymore, upon trying to find a capable repairman we found A.Brassett from google. Call was made and they booked us in the same day and was with me working on my unit within 3 hours of the call, which I was very impressed with! The unit has a faulty thermostat which was replaced these and then and we can now cool our food again. Would recommend A.Brassett to others with similar appliance with need of a fix… Read Full Review
Written on: 29/05/2011 by rphillips (1 review written)
Very good service from Brassett overall. Asked for an early visit to avoid eating into the working day, and was very pleased to find the engineer came at 7.45am. The engineer was very friendly, and found the problem with our oven quickly. As we'd discussed what the fault could be by telephone when I booked the service he had the part on his van already. Top marks to Brasset and Steve the engineer. Not the cheapest you'll find on the web, but cheapest doesn't always mean best… Read Full Review
Written on: 13/05/2009 by mattjmarks (1 review written)
Unclear regarding times. A Brassett Home Appliances Repairstold me it would be a morning call between 7:30 and 9:30 so I booked the dentist for 10:15.
After speaking to my tenant I phoned back to confirm the appointment but stupidly I didn't reconfirm that it was a morning call. Doh!
Anyway, The engineer called me en route and I was in the dentists chair (down the road from my flat). There was no flexibility. They wouldn't juggle any appointments or pick up the keys even though the dentist was… Read Full Review
Written on: 16/07/2008
I felt that I had to write to you in praise of the service engineers A Brassett.
They repaired my daughter's washing machine a couple of months ago and also repaired her cooker Wednesday 02/07/08,
Both times they arrived at the agreed time,were thorough,polite,very tidy and very professional,they are a credit to this company and it is a great pity that other service centres do not take a leaf out of their book.
I have no hesitation,In recommending them to friends and family.
Thank you again A… Read Full Review
Written on: 24/06/2008 by DevilWoman1013 (1 review written)
I am an elderly lady who relies upon my washing machine very much, when it broke down I did not know what to do, then I was given a telephone number which my daughter obtained for me on the internet for A Brassett's I rang them and was told some one could come out the very same day, I was over joyed, an hour later and the engineer was here, he was very quick and efficient, he knew what was wrong with it straight away, he went away to order the spare, I had a telephone call from a lovely young… Read Full Review
As rated by our community of reviewers
" Outstanding customer service " Read More
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" No spare parts available " Read More
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