Written on: 03/02/2014 by Tizza06 (1 review written)
Suite aux nombreux sujets négatifs (dans d'autres pays)concernant cette compagnie je viens vous donner mes impressions suite à mes transferts aller retour en République Dominicaine de l'aéroport de Punta Cana à l'hôtel Dreams à Bayahibe.Tout s'est formidablement passé, à notre arrivée nous nous sommes rendu avec le voucher au bureau de Blue Travel, on nous a indiqué le n° du mini bus. Nous étions 3 personnes, nous et une dame qui allait dans un autre hôtel de Bayahibé, nous... (read more)
Written on: 29/10/2013 by Fordge48 (1 review written)
Worst company I have ever dealt with. Save your money and get a cab at the curb because that is exactly what this company supplies for you. The diver was late could not speak English, and did not know how to get to my hotel and dumped me off 2 blocks away. (read more)
Written on: 19/09/2013
We looked on line, saw that their price for a transfer was lower than the company we normally use, so we thought we would try them. We booked it, they took the money out of the credit card, then a week later they contacted us to say that the price they quoated was wrong and it had gone up, so we thought what the hell, just pay it and we will use the other company for all the other transfers we are using as we are travelling round the world. That was August 9th we booked this, we have... (read more)
Written on: 23/04/2013 by UnHappy100000 (1 review written)
Booked shuttle via Internet and was cheapest service in Paris. Arrived from London to Paris 30minutes earlier as expected, but the company offered a quick pick-up from my terminal, once I've informed them that I arrived. A journey that was suppose to take 30min from the airport to my hotel, took 3 hours!! The driver seemed to not understand road signs and was surprised that he drove on the right side of the road! Don't Use Them!!!!! (read more)
Written on: 06/04/2013 by Fletch1962 (1 review written)
Booked via Internet for transfer from SFO to Union Square area hotel. On arrival from London pick up was prompt. Got to hotel, exhausted after long flight. Driver, an oriental male asked for voucher. We gave him what had been sent us marked "confirmation/voucher". He seemed not to recognise this and demanded further payment. We told him this was the only voucher we had been supplied with but we would check e-mails to see if there were any others more to his liking. He was not happy and... (read more)
Written on: 11/03/2013
Upon arrival at San Francisco airport, i rang the dispatch number provided and after 1 hour and several calls to them our transport still didn't turn up and we had to catch a cab. For our departure i rang 24 hours prior to confirm our transport back to the airport and explained about our no show of transport upon our arrival. Confirmed hotel name, address and pick up time- they said there won't be a problem. Could not believe the same thing happened next day for our transport back to the... (read more)
Written on: 17/02/2013
I had “the pleasure” of passing through the airport of Sukarno – Hatta at the end of last December (2012). The immigration control is abominable! Being a student from Russia, I had stayed in Indonesia for four months to have practice at Universitas Indonesia. An immigration official called Nyoman Asta Brata refused to let me pass to the plane in a rude fashion, talking of some document I allegedly hadn’t submitted to the local immigration office at Depok (where the university is). I... (read more)
Written on: 07/11/2012
Booked a transfer from Civitaveccia pier to Fiumicino airport (Rome) and after making the payment, they emailed back saying "sorry, we made a mistake... the price is different" - then they charged more on my credit card without my consent. Tried to get a refund and now they charged 5% cancellation penalty... sounds like a very profitable business doesn't it? STAY AWAY from this company... scammers! (read more)
Written on: 28/09/2012
Ordered the service from NY when got to Barcelona, nobody was there called 5 times. And the operator told me That the guy who supposed to pick me up was busy. I waited 3 hours, and no show. Took a cab instead. What a garbage service. Stay away (read more)
Written on: 22/09/2012 by angelgarrasi (1 review written)
the company is a FRAUD: i have requested a travel service using WORLD-AIRPORT-TRANSFER.COM voucher ref 118420ANGAR. the service was not PROVIDED, the details ARE: when i arrived to BRASILIA, i spent 20-25 minutes searching all along the exits for the driver holding a sign with my NAME, the driver WASN’T THERE. after THAT, i called several times to the numbers you provided (21) 2512-9919, +55 21 2529 1158, 55 61 2106-6438 all of them UNANSWERED. when i called to the mobile “EMERGENCY”... (read more)
Written on: 03/09/2012 by jigillifm (1 review written)
my boyfriend and I were supposed to be picked up in rome airport by world-airport-transfer but because we had a 2 hour delay, the driver never showed up. we called their customer service number 5 times but no one picked up, so we had no option rather than getting another shuttler service from airport. The day after when we called them and asked for our money back since no one picked us up, they said we are lying and there is no way they can refund us. They say they monitor delays, but thats... (read more)
Written on: 31/07/2012 by ozteam888 (1 review written)
iWe booked a transfer from Rome Airport to the city costing $40, my wife and I arrived at the companies meeting point with our bags at 5.40pm. By 6pm we were concerned and phoned their office and was told the driver was just parking the car. We waited another 30 min and called again and got the same answer, he finally arrived at 6.40 and we were told we had to wait for another passenger, they did not arrive so we finally left at 7pm. We sent an email complaint into the company and 3 days... (read more)
Written on: 01/05/2012 by Tina97 (1 review written)
Terrible customer service! We landed at Heathrow and were faced with a 2 hr line to get through customs. Our cell phones weren't allowing us to call a UK number since we have a US based calling plan, and we couldn't very well jump out of line to find a pay phone, so we called WAT customer service to inform them of our delay. The representatives were extremely rude, and told us that the driver would only wait 90 minutes from the time of arrival, and then they would consider us a no show,... (read more)
Written on: 30/04/2012 by loperotti (1 review written)
I made a reservation on the site and one day before the trip had not yet confirmed. I had to pass an e-mail address to receive confirmation. When I arrived at Miami airport was nothing in my Vaucher was fulfilled. There was no one waiting. I tried to look someone in the company that would Vaucher. I called and they told me is that I should have scheduled with them in transit. There was no reservation for me made by the company. Finally after waiting three hours and I schedule the same... (read more)
Written on: 29/04/2012 by dawsonb1 (1 review written)
We were met at Hong Kong airport ok.That was the only good thing!We then had to wait over half an hour whilst all the other transferees came through.We were then taken to another part of the airport to wait a further 20 mins for a bus.Our shared vehicle was merely a shuttle bus that drove all round Hong Kong dropping all the other passengers at their hotels before finally dropping us at our hotel.We arrived at Hong Kong airport at 14.20 and got to our hotel at16.35! (read more)
Written on: 13/04/2012 by smythb (1 review written)
WAT subcontracts out the actual transport service, so any positive reviews you see on this site basically are the function of good service from the subcontractor. Any negative reviews are associated with the actual WAT customer service, which in essence is non-existent. On Feb 14, I used the WAT website to reserve a shuttle from the Rio de Janeiro airport to a local hotel. The reservation was confirmed and billed to my AMEX account on the 15th. Upon arrival in Rio on the 16th, I... (read more)
Written on: 30/03/2012 by A.Lee (1 review written)
26-03-2012 arrival in Rome 29-03-2012 return. This was Rome (Ciampino)airport to Hotel Delle Vittorie and return. From online booking to pick up and drop off was first class including both drivers.Very smart and attentive.We will definately be using this company again. Highly Recommended 5***** Thank You Mrs A.Lee. and Grandaughter.(Bradford England) (read more)
Written on: 24/11/2011
I do not agree with other reviews because I used them and it went very very well. Private car with chauffeur from Singapore airport to Marina Bay this November. The confirmation came in few minutes after my booking. I had questions about the time of transfer and if we should tip the driver, so i called them and they gave me lot of information on the phone and then by email. The transfer itself was extremely comfortable. The car was brand new. Driver was very good. In terms of prices... (read more)
Written on: 23/11/2011
I got out of the van to help the driver with some of our luggage and he drove off with my knapsack containing my camera, computer, kindle and a passport. We called and emailed the airport office immediately but never got a reply. Several days later we got an email saying they had not received the email (so how did they know to write us?)and days later they said they knew nothing about the bag. We filed a police report and have emailed several times. No one replies. Obviously someone at the... (read more)
Written on: 26/03/2011
DO NOT USE AT ALL!!!!!
I booked a car with them. First thing they did was charge my credit card without confirming the car.
The car didn't show up at all. I called them from the airport, no way to getr hold of them. I have been emailing for 3 weeks now and they haven't refunded the money.
I have now involved my lawyers to get $80 back... I know it sounds stupid, but I want my money back... it's a matter of principles. (read more)
Written on: 24/03/2011
SCAM!!!!!! DO Not use it. They take your credit card info and then you will not be able to get hold of them for confirmation. DO NOT USE!!!!! (read more)
Written on: 13/08/2010
I've travelled to many cities around the world, so I thought I'd give them a try, as I did not want to haggle with local taxi drivers in a language I do not speak well. The billed me almost immediately after I made the reservation, but it took forever before I got "confirmation", and their own website says it should only take 24 hours. When I arrived at the airport, the driver was not there, but finally showed up after about 35 minutes of me wandering around the airport looking for him. I... (read more)
Written on: 18/05/2010
i used them twice from JFK to Manhattan and CDG to Paris.
They are not the operator but it's very easy to book and the transfer itself was very good for the price i paid. Their shuttle in Paris was much cheaper than a taxi.. (read more)
Written on: 29/04/2010
Easy Airport Cars,Used them quite few times and very impressed,Always on time for their pickups and their cars are nice and clean not forgetting the low rates.
Their group transfer is fantastic,Mpv+ can accommodate all the luggage and 8 passengers in comfort.
Written on: 07/12/2009 by persean (1 review written)
WE PAID EARLIER IN THE YEAR VIA OUR TRAVEL AGENT.SUFFERING WITH A HEALTH PROBLEM I THOUGHT IT WOULD BE GOOG TO HAVE TRANSPORT AT THE DOCKS AT CITAVECCHIA TO ROME AIRPORT CAMPIONO.WAITED IHOUR 10 MINUTES THE DRIVER WENT TO THE WRONG TERMINAL!
THEY SAY ITS NOT THEIR FAULT I WOULN NEVER USE THIS COMPAMY AGAIN FROM THE COUNTRY THAT BELIEVES IN GOOD CUSTOMAE RELATIONS, I THINK NOT.
A BIG PITY I HAD PAID IN FULL. (read more)
Written on: 05/12/2009
We booked an airport transfer through World-Airport-Transfer.com for a trip to Barcelona in Sept and found them to be very poor indeed. Our transfer to the hotel was in a standard taxi, but with a helpful lady, and the return booking never turned up at all. I followed the booking instructions and phoned to check the departure time the day before our return tansfer and their no show meant we had to pay again for another taxi to get us to the airport. Despite reporting this on the day we got... (read more)
Written on: 28/10/2009
Earlier, I booked and paid for the shuttle to take me from my hotel in Rome to Fiumicino airport on 23 October 2009. The shuttle was due to pick me up at 10.45 a.m. (3 hours prior to my flight). I called a day earlier to reconfirm my booking as I heard that there will be a strike on 23 October 2009. On the very day itself, after having waited till 11 a.m. and that the shuttle was nowhere in sight, I called to check. The operator told me to wait for another 10 to 15 minutes as there was a... (read more)
Written on: 23/10/2009 by Larry Weaver (1 review written)
On Sept 27th, 2009 we,a group of 10 people,had a flight into Athens GR. We had arranged and paid for,through WAT, a shuttle from airport to hotel. Our flight was delayed. we called WAT's contractor in Athens and cancelled our service for the appointed time and told them we would reschedule with them when we reached Frankfurt and found out when we would arrive in Athens.We could not raise them when we called, no one answered, we tried several times using the International operator. No... (read more)
Written on: 29/06/2009 by lemoncello (1 review written)
We used World Airport Transfers during June 2009 to and from the airport to our accommodations in both Rome and Paris.
No problems whatsoever. Polite drivers - good directions on where to meet.
Pick up from both hotels the shuttle was early which was fine because we were ready to go. (Better than being late)
Toni (NZ) (read more)
Written on: 31/03/2009
Incredible customer services from World Air Transport! I used them for Milan last year and Singapore 2 weeks ago.
I was really like a VIP. Especially the Singapore supplier is amazing. Driver was very very friendly and he gave me some tips about Singapore on the way to my hotel. Highly recommended ! (read more)
Written on: 26/02/2009 by Francois Dupain (1 review written)
I travel a lot and already tried several airport transfer companies.
I have tried World Air Transport several times in Rome, Paris, London, Brussels and New York.
It's easy to book and the service i received was very good. They are one of the cheapest i think (on those destinations at least).
They select the best transportation companies, and have a lot of destinations with both shared and private services. It is easy to book and the customer service I've experienced is very effective (read more)
Written on: 23/02/2009
TI had booked quite late my airport transfer in Paris and the people at booking from the company World Airport Transfer were really helpful about my requests.
I appreciated the fact that they took the time to answer my questions and they have delivered at the end, an excellent service. The site is a very good help for people looking for a ground transportation solution with so many airports in the world.
I would recommend it any time. (read more)
Written on: 06/10/2008 by acajoe (1 review written)
Booked shuttle in Rome through wold airport transfer. Though transportation actually took place as scheduled, I will not use them again for the following reasons:
- Price actually charged on CC different (higher) than price displayed on transaction screens
- Vouchers not sent within 24 hours as suggested on their website (so had to take my flight in NYC without any confirmation that somebody would be waiting for me in Rome)
- Payment confirmed and money charged way before sending vouchers
Written on: 20/09/2008
We had a terrible experience with a reservation booked with World-Airport-Transfer.com for Hong Kong. After arriving in Hong Kong after a 16-hour flight from the U.S., my wife and 1-year old daughter found no one waiting for them. This despite the pledge on the company's web site that an English-speaking agent would be there in a company uniform, with the customer's name on a placard at the assigned meeting point. After my wife notified me that they were stranded, I called the telephone... (read more)
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