Shuttledirect.com Reviews - www.shuttledirect.com

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★★☆☆☆
2.1 / 5
145
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  • Punctuality

  • Easy to find

  • Comfort of journey

  • Customer Service

  • Value For Money

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Latest Reviews

★☆☆☆☆

“ShuttleDirect IT issues and lack of empathy ”

Written on: 28/07/2015 by ian_f (1 review written)

There were technical issues caused when booking Shuttle Express on their website. After booking it CHANGED (for unknown reason) my pickup time and customer phone number to a foreign number that does not resemble mine at all. Admittingly I did not check my confirmation voucher assuming all was correct. I was charged for a NO SHOW (because driver showed up 3 hrs early) and was made to book and pay for another service. Shuttle Direct (Viajes Alemada) would not accept the fact that something… Read Full Review

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★☆☆☆☆

“Horrible”

Written on: 25/06/2015 by davidmanger (1 review written)

Upon arrival in Nice we were greeted by a man holding a sign with our name another customer's name on it. I introduced myself and he told us (myself, my wife, our five year old daughter) to wait in a place of his choosing. He said our car was on its way and would arrive for us in five minutes. He then waited for the other customer to arrive and when he did, they walked out of the terminal. A few minutes later I figured he was not going to return and we stayed where he instructed us to. Fifteen… Read Full Review

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★☆☆☆☆

“Poor website and costs ”

Written on: 25/06/2015 by Leonard399 (1 review written)

Website has poor congruency in terms of payment amount! As even though I was viewing the website from Europe and they are based in Europe the costs came up in pounds and even when I tried to change it to Australian dollars the next page again came up in pounds!! Then when I received a recipes for my purchase it gave me my costs in euros - adding to my confusion - then when I looked at my bank account they took out more then the actual conversion!! As I was not happy I went to cancel the… Read Full Review

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★★★★★

“Brilliant Service”

Written on: 17/06/2015 by DylanWallace238 (1 review written)

Shuttle direct provided us with an excellent service when travelling from Malaga to Puerto Banus. Friendly drivers. Would recommend!… Read Full Review

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★☆☆☆☆

“Awful experience”

Written on: 01/06/2015 by Justinaciuk (1 review written)

Called the number provided just to double check if the driver will be there at the confirmed time. To my surprise, the man who picked up the phone said there's no booking under my name, time or location, not mentioning that he was really rude about it. Had to book a cab with another company, however, I've still been charged for the service from shuttle direct that hasn't been provided. Contacted the company thinking that this was a mistake, however, they couldn't refund me because the supplier… Read Full Review

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★☆☆☆☆

“Do not use Shuttle direct!!!! ”

Written on: 31/05/2015 by Yvonny (1 review written)

We used shuttle direct from Barcelona Airpot to city centre, we had to wait an hour before the mini bus turned up we were stood for that hour with a group of disgruntled passengers stood next to the office. When the bus finally arrived we had to walk about 150 yards with the luggage to get on the bus. On arrival in Barcelona we were dropped 250 metres away from the hotel and had to drag our suitcases through crowds of as it was Bank holiday. On arrival at our hotel we realised that a road… Read Full Review

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★☆☆☆☆

“Absolute disgrace terrible customer service!”

Written on: 20/05/2015 by Giest111 (1 review written)

Myself and girlfriend travelled to praia da rocha on the 5th of May just gone ! I booked shuttle direct online for a bus to transfer to and from hotel!€53 and my name wasn't on the list when we arrived to faro airport..we waited 1 hour before we got put on a bus with two spare seats and I asked the lady behind the desk would I be picked up the following week to take me to the airport she assured me I would be! Waited for 2 hours in the hotel the following week with no sign of the bus! Had to… Read Full Review

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★★★☆☆

“Good price, shoddy service but at least safe”

Written on: 15/05/2015 by vpGibbons223 (1 review written)

My wife and I booked a return Shuttle Direct trip between Dalaman airport and Marmaris in Turkey. Booking itself was easy and the price was good, except for the confusion about which currency I was being charged in. My pricing was in GBP, the invoice showed EUR, my credit card statement showed GBP, but this confusion could have surely been avoided. Nobody ever cared to mention anywhere that the shuttle was from the International terminal, not the domestic terminal so it was a 15 minute walk… Read Full Review

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★★★★☆

“Palma airport to Portal nous”

Written on: 11/05/2015 by KendraMacKenzie (1 review written)

First time used taxi instead of bus. Wish we had done it before. Punctual. quick and well worth it . Stress free at start and end of holiday… Read Full Review

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★★★★★

“great transfer”

Written on: 02/04/2015

we landed at 8-30pm they were there waiting for us. We had a smooth transfer to our hotel. Coming back was the same I would recommend these to my friends and family to use and I will most definately use them when I return in the summer… Read Full Review

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★☆☆☆☆

“price ripoff”

Written on: 22/03/2015 by Bailey1946 (1 review written)

Be VERY careful when booking. They put the price in Euros and charge your card whatever THEY say is the conversion. I went from 83.43 Euros to being charged $125.00 on my card. They charged me 10 Euros to cancel which I did right away, 6 weeks before service was scheduled!!!!… Read Full Review

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★☆☆☆☆

“Didn't know the way”

Written on: 12/03/2015 by NigelMEvans (1 review written)

The driver used SatNav and thought he could drive over a mountain which is a piste in winter. Went to the wrong resort!… Read Full Review

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★★★★☆

“use shuttle direct a few times.. would continue”

Written on: 02/03/2015 by Haidenf492 (1 review written)

Shuttle direct is a good serbice to use cheap and in the min reliable. They do not pickup them sekves they use third party companies at host airports and countries so the sevice you get depends on the service provider. Ive used them in majorica faro lisbon barcelona. All of which has got us to destination. In barcelona they kept us waiting for a while to arrival. Best service was lisbon. I use green bus from faro a lot. Its great value and much easier than using public transport. I keep… Read Full Review

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★☆☆☆☆

“SHOCKING ”

Written on: 22/02/2015 by GianniBerry (1 review written)

ShuttleDirect are a bunch of irresponsible people! They left my Step-Daughter stranded in Casablanca, Morocco, with a 3year old son, forced to get a taxi, and spending their dinner money on transport that was already paid for! When contacted they come back with some excuse form the carrier, saying they were waiting for 3 hours, but my family never showed!  ! Do not use! AVOID BOYCOTT … Read Full Review

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★☆☆☆☆

“Transfer company fooling new customers”

Written on: 24/12/2014 by Callum171 (1 review written)

Do not purchase transfer from shuttledirect. They put low prices on the internet to fool people to buy their service and then they cancel these bookings according to their own reasons. … Read Full Review

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★☆☆☆☆

“Once bitten!!!!!!”

Written on: 17/12/2014 by c.llewell (1 review written)

I booked two return transfers with SHUTTLEDIRECT from Orly Airport to our hotel in Paris costing £65.71 We arrived on time at 15.30 hrs and as their Minibus wasn't waiting for us we stayed opposite the Shuttle Terminus. 30 minutes passed by and still no minibus so the Airport information desk rang their phone number and was told a driver would arrive in 15 minutes time - no driver turned up so the information desk telephoned their office again and was given the same message. After several… Read Full Review

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★★☆☆☆

“Have Some Respect for Passengers!”

Written on: 01/12/2014 by benidorm101 (1 review written)

I find it intolerable that passengers are forced to listen to loud teenage "music" for the duration of the transfer on these buses. It is extremely rude and discourteous for Shuttle Direct to force the passengers (who on my bus were mostly over 50s) to listen to "music" that adolescents in the Benidorm discos might enjoy. And the most stupid part of Shuttle Direct is that if there were young people on board (and there aren't many in mid-November) every young person I know never travels… Read Full Review

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★☆☆☆☆

“Don't use Shuttle Direct!!! Is not a reliable company!”

Written on: 27/11/2014 by Melissa109 (1 review written)

I booked and paid a transfer from Izmir airport to Kusadasi on Nov 16th. The driver didn't show to pick us up and they refuse my refund request. Very bad service and very poor customer service… Read Full Review

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★☆☆☆☆

“No show”

Written on: 04/10/2014 by Linda1976 (1 review written)

Confirmation by phone (twice) and email just wasn't enough for them to pick us up at the agreed place and time. The voucher warned that they could be ten minutes late due to traffic so we decided to be at the front of our hotel 20 minutes before and waited for almost an hour. As it was really early, none of the telephone numbers we tried were answered. Then, we needed to take a taxi to be in time on the airport… Read Full Review

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★☆☆☆☆

“They didn't pick me up. Don't use shutle service”

Written on: 26/09/2014 by giube (1 review written)

The day before the pickup I called the transport company to know at what time they pass for the pick up, and they told me at 6:10 am. I asked the time twice, to be sure, and the woman at the phone confirmed 6:10 at Zemda Hotel. So at 6:00 we were there but no transport passed and at 6:30 I called the emergency number and a sleepy man told me that the driver passed at 5:30 and waited until 5:40, than went away without us ! No one called me at my phone to alert me when the driver didn't see… Read Full Review

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