Shuttledirect.com Reviews - www.shuttledirect.com

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★★☆☆☆
2.1 / 5
163
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  • Comfort of journey

  • Customer Service

  • Value For Money

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Latest Reviews

★☆☆☆☆

“UNRELIABLE”

Written on: 12/09/2016 by Webbft138 (1 review written)

Didn't turn up and I had to pay for a taxi to the airport in time to catch my plane home, which cost me 65 euros. I sent them an email complaining but didn't get a reply. Don't use them folks!… Read Full Review

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★☆☆☆☆

“Disappointing ”

Written on: 26/08/2016

Booked Airport/Hotel dropped off on August 19, 2016. Reservations and payment set up were easy. However, on arrival at Barcelona airport at 03:25 am - we proceeded as instructed to the designated pick up location. No one showed up with a yellow shirt nor anyone with our name card. After 30 mins, we called the contact number indicated on the reservation - NO ONE PICK UP THE PHONE. After over 1 hour, we sought the assistance of the information desk who told us that they have an office at… Read Full Review

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★☆☆☆☆

“Terrible company, don't use their services!!!”

Written on: 21/08/2016 by Yotam88 (1 review written)

At the 21st of July, me and my girlfriend travelled to Barcelona for out trip. Our flight was delayed for 2 hours and I immediately sent an e-mail regarding our situation to shuttle direct. When we arrived at the airport, we were furtherly delayed at passport control and arrived 3.5 hours late for the pickup. When we got to the entrance hall, I found the representitive who's job was to direct everyone to different shuttles around the airport. He told us that since we didn't arrive on time… Read Full Review

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★★★★★

“Happy all around”

Written on: 16/08/2016 by Collin77 (1 review written)

Booked with Shuttle Direct at last minute - purely because I had read so many negative comments about them. I had considered using public transport ( as i regularly do) but it was very limiting regarding times! Was going from Faro to Lagos - a journey of more than one hour ... Driver arrived on time, was friendly, drove very safely, had a very new car ( as are all their cars apparently) and dropped us directly to our hotel. Decided we would use same company on our return journey. Would have no… Read Full Review

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★★★★☆

“Excellent service - dont be put off by negative reviews!”

Written on: 29/06/2016 by KSTS (1 review written)

I have just come home from a lovely break away in Majorca. I booked this company (Shuttle Direct) for our private transfers from Palma to Alcudia. I chose this company over others because they were considerably cheaper. However in the weeks leading up to holiday I started to panic after reading so many negative and concerning reviews on here. I really was worried. I contacted the company via their UK helpline and I spoke to operators both by email and over the phone. It was easy to get through… Read Full Review

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★☆☆☆☆

“Didn't turn up ”

Written on: 26/06/2016 by iain123456 (1 review written)

I was left waiting for a hour for your driver who didn't turn up, i tried calling the out of office number to confirm time as shown on ticket which was answer phone, i had to get a taxi from marbella to Malaga airport at the cost of 80 euros. … Read Full Review

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Judemacdonald's Response to iain123456's Review

Written on: 30/07/2016

So glad to have seen this comment on here. Same happened with me. 90 euro can and no refund. Disgraceful customer service also.

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★☆☆☆☆

“4 large adults squeezed in a sedan car!”

Written on: 11/05/2016 by AllyOfLondon (1 review written)

I'm quite petite but couldn't fit on the back seat of the sedan car that picked us up: there was another couple already at the back and my tall boyfriend sat at the front. The other couple was not overweight, just adult size, and it was the worst car journey ever (1h15 from hotel to airport). I contacted their customer service who were very unhelpful and decided that 4 adults is ok, case closed. It's quite shocking really… Read Full Review

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★☆☆☆☆

“Spilt travel for party of 3 with 7yrs old daughter”

Written on: 03/04/2016 by Cndavies76 (1 review written)

Do not use if travelling with young family. Recently just returned from holiday in Les Gets. I used this company to book airport transfer from Geneva to Les Gets. Viajes Alameda Sa allocated local company Action Transfers Geneva to carry out our transfer. Charged 108 euros. On arrival late into evening wanted to get young daughter upto resort and to sleep. Only to be told not space on bus for 3 people. Only space for my wife and daughter. No advance notice given via e mail of these terms… Read Full Review

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★☆☆☆☆

“Shuttle Direct from Stansted Airport ”

Written on: 24/02/2016 by 280Smith (1 review written)

Very disappointed in this service. Pick-up was 1 hour late to arrive… Read Full Review

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★☆☆☆☆

“terrible service-will never use again”

Written on: 15/02/2016 by tabbyann1985 (1 review written)

booked with shuttle direct for my transfer from Tenerfie south airport to los cristianos, arrived at the airport to be told "not my lucky day" your transfer has left and you will have to wait over an hour for another one, we had just got off a 4 hour flight and did not fancy another hour sat in the airport so we paid for a taxi to resort, on return we were picked up as advised but the transfer took over 1 hour to get the the airport (this is a 20 mins trip ) and the driver spent most of his… Read Full Review

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★★★★★

“alicante-benidorm”

Written on: 11/12/2015 by Jovannyp60 (1 review written)

We, me and my husband, booked a transfer by shuttledirect and I must say, I was a little put off by all the negative comments, but this was the cheapest way. At arrival at the airport the man downstairs asked me if I was Karin and showed me to the bus. Bus waited for half an hour and left (even before the ALSAbus, which leaves every whole hour), brought us to the wrong apartment, but there are really two buildings with the same name, one in levante and one in poniente. He then appologized… Read Full Review

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★☆☆☆☆

“ didn't turn up”

Written on: 30/10/2015 by Cococo123 (1 review written)

Turned up at Barcelona airport and was told to wait 45 minutes for our driver. An hour later, the lady at the desk tells us that she couldn't find the booking in our name on her computer, and under no circumstances were we getting on the shuttle. Passed the woman the confirmation email/tickets and she said she couldn't do anything as the computer said no. Rude woman told us to get a taxi and gave us an email address to contact to get a refund. Contacted the email address provided and they… Read Full Review

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★☆☆☆☆

“Angry nasty rep”

Written on: 24/10/2015 by 286Terry (1 review written)

Totally disgusting service at vilijes urbus...after being up all night we tried to talk a blonde female 50 year old rep at palma airport to be angrily told to get out of her way,and she didn't care about our emails from shuttles direct and if we wanted to get to the resort we needed to give her cash for transferring our bikes( the emails stated we did not have to) after further reasoning she threatened to not let us on the busses and stopped just short of swearing at us talking in Spanish in… Read Full Review

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★★★★★

“reliable”

Written on: 04/10/2015 by Adairgz146 (1 review written)

Booked a return private transfer from palma airport to Santa Ponsa. Great price of £55 and odd pence. Took about 25 mins. The driver wasn't near where we came from arrivals out but we found him within a few mins. No problems. On return was right on time. No problems would use again if the right price. I was worried with some of the bad reviews but was a great price and no problem. Driver to resort told us the sites in palma but driver on return didn't speak but not a problem… Read Full Review

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★☆☆☆☆

“They never turned up”

Written on: 19/09/2015 by Jobondin (1 review written)

I prebooked and prepaid Shuttle direct for my parents in Dublin, my elderly parents were travelling on their own for the first time and i wished to make it as smooth as possible. The driver never turned up at the airport and after 45 minutes my parents then left and got another taxi. When I called after a while to see what happened they told us there is nothing they can do about it and that my elderly parents should have called (my parents did not have a way to communicate with them). I… Read Full Review

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★☆☆☆☆

“Private transfer an hour late, awful service”

Written on: 01/09/2015 by Noonan51 (1 review written)

Picked us up over an hour late and did not call us to let us know. got to the airport 1 hr and 20 minutes before our flight arrived - we had to check in and go through passport control and security in this time. Absolutely AWFUL service. Will be booking with yellowfish transfers next time, used them before and theya re a lot better!… Read Full Review

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★★★★★

“Excellent service”

Written on: 31/08/2015 by annettelee (1 review written)

Booked a transfer from Heraklion airport in Crete in August 2015. We collected our luggage & found our driver waiting for us outside. He helped us to a very nice silver mercedes and provided us with cold bottles of water. We had a very smooth and comfortable journey to our accommodation with a very pleasant and friendly driver. Having booked a return journey to the airport a week later the same driver arrived at the agreed time with the same service back to the airport. Cold bottles of water &… Read Full Review

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★☆☆☆☆

“Bus Never turned up stranded at airport”

Written on: 04/08/2015

Arrived at airport late at night. no bus there for us. 4 adults 2 children stranded at 12 midnight. no one had even heard of the company on the voucher they sent us not even the manager of the airport knew them. Waited for 3 hours. Tried the number on voucher 20 times no answer. When we finally got through the person could not speak English but managed to said would pick us up at 9 am in the morning. what did he expect us to do sleep at the airport. What disgusting service. I would advise… Read Full Review

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★☆☆☆☆

“ShuttleDirect IT issues and lack of empathy ”

Written on: 28/07/2015 by ian_f (1 review written)

There were technical issues caused when booking Shuttle Express on their website. After booking it CHANGED (for unknown reason) my pickup time and customer phone number to a foreign number that does not resemble mine at all. Admittingly I did not check my confirmation voucher assuming all was correct. I was charged for a NO SHOW (because driver showed up 3 hrs early) and was made to book and pay for another service. Shuttle Direct (Viajes Alemada) would not accept the fact that something… Read Full Review

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★☆☆☆☆

“Horrible”

Written on: 25/06/2015 by davidmanger (1 review written)

Upon arrival in Nice we were greeted by a man holding a sign with our name another customer's name on it. I introduced myself and he told us (myself, my wife, our five year old daughter) to wait in a place of his choosing. He said our car was on its way and would arrive for us in five minutes. He then waited for the other customer to arrive and when he did, they walked out of the terminal. A few minutes later I figured he was not going to return and we stayed where he instructed us to. Fifteen… Read Full Review

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