Holiday Taxis Reviews - www.holidaytaxis.com

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2.6 / 5
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Latest Reviews

“Great service”

Written on: 17/09/2014 by raith94 (1 review written)

Have used them several times without problems. Used them recently for transfer from Rome Ciampino airport to hotel in Rome. Driver waiting exactly where they said he would be. Comfortable air-conditioned vehicle. For return driver was at hotel at the time quoted, leaving plenty of time to get to airport. Not as cheap as relying on airport taxis but worth it for the peace of mind… Read Full Review

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“No show at airport, terrible customer service”

Written on: 28/08/2014 by PaulWade (1 review written)

I booked holidaytaxis for my 60+ year old mother, who arrived in Spain at 11pm, after 24 hours of flying. She followed the printed instructions to the meeting point and waited for over two hours at the airport (and looked around for them). She also asked at the help desk to call and they told her it wasn't their problem and they couldn't help. She was eventually forced to take a taxi. This was unfortunate, but then I emailed them to complain. They took two months to reply and when they did… Read Full Review

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By Fleurhicks

Written on: 29/08/2014

Hi,

I am sorry to hear that you were not happy with our service and response of our customer services team. I would be happy to re look into your parents case for you if you could kindly provide me with the booking reference of the transfer.
Kind Regards Helen

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“THE WORST COMPANY”

Written on: 28/08/2014 by 1994Hansen (1 review written)

Coralean's Comment Written on: 25/08/2014 Last year we booked this company paying just over £500.00 from Birmingham to South Hampton and visa versa. From Birmingham to South Hampton was ok but when we got off our cruise no one was there to collect us despite ringing 24 hours ahead to confirm pick up time. The company that was hired decided to do an airport trip to London before coming to South Hampton; we waited from 10.00 am and was picked up after 1.00 pm and it took another 5 hours to get… Read Full Review

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By Fleurhicks

Written on: 01/09/2014

Hi,

I am sorry to hear that you were not satisfied with our services.
I can see from the below that you had followed our complaint process. All of our complaints are taken very seriously and investigated thoroughly with our suppliers.
I would like to thank you for taking the time to give us further feedback.

Kind Regards
Helen

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“Lack of co-ordination and service”

Written on: 25/08/2014 by Redlanders (1 review written)

Waited over an hour at the airport so they could fill the bus up with people from other flights. Did NOT deliver us to our hotel. Were told we would have to walk 450m to our hotel, dragging our suitcases (we are in our 60s & 70s) WAS NOT IMPRESSED. Was told we would have to meet at the same spot for return transfer. NOT DAMN LIKELY This was deplorable service by FROM2 contractor. Will advise our Travel Company not to deal with this company John & Judith Watts Brisbane Australia… Read Full Review

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By Fleurhicks

Written on: 01/09/2014

Hi,

I am sorry to hear that you were not satisfied with our services. If you would like to advise of your booking reference number, I will pass your comments onto our customer services team who can look into this for you. They will also pass these comments back to your travel agent and advise them of the investigation outcome.

Kind Regards
Helen

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“Don't turn up to collect you from hotel”

Written on: 16/08/2014 by ddNichols332 (1 review written)

No problem on way from airport, minibus for family of 5 But there never come to your hotel to collect you. Where I complained at the desk in fatso airport all I was told is " it's your fault you never rang emergency number, so you will have to pay for the taxi I had to get" Steer well clear what a terrible firm Snotty staff and no idea how to run a business It's far cheaper and easier to just get a standard taxi from airport then get hotel reception to book your return trip DO NOT USE… Read Full Review

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By Fleurhicks

Written on: 02/09/2014

I am sorry to hear of the issues you had.
I would be keen to look into this further with our customer services team by following our complaint process. Could I kindly ask you to provide me with your booking reference number, I will then be able to pass your comments onto them and investigate what happened with our suppliers.
Kind Regards
Helen

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“Great transfer”

Written on: 14/08/2014 by jenmar (2 reviews written)

Myself and husband booked with really good price so just expected a coach transfer but maybe because of our location but we got a really smart private taxi both ways with lovely pleasant drivers. It was stress free and great value would recommend… Read Full Review

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By Fleurhicks

Written on: 01/09/2014

Thank you for your comments.
It is always nice to see customers take the time to leave us their valued feedback.
Thank you once again and we hope to see you traveling with us again soon.
Kind Regards
Helen

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“Holiday taxis-terrible!!!”

Written on: 10/08/2014 by linlinlinlinlin (1 review written)

We used Holiday taxis as our transfers whilst holidaying in Budapest, the driver tried to change our return journey time by a couple of hours when dropping us off at our hotel despite us booking and paying for it weeks in advance whilst in England. When it came time to leave they didn't turn up!!! ans seemed unable to answer the telephone when we tried to contact them as we had a plane to catch!! DO NOT USE THEM… Read Full Review

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By Fleurhicks

Written on: 01/09/2014

Good Morning,

I am sorry to hear of the issues you had and that you were not happy with our service. I would like to look into this further with our customer services team, however to do so we would need to know your booking reference number. Once we have this we will send your comments to our suppliers for investigation.
Kind Regards
Helen

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“DISGUISTED- They Did not turn up”

Written on: 04/08/2014

After flying from Australia through to Barcelona i had booked the taxi through holiday taxis.com as i wanted a stress free journey to my hotel after a 22 hour flight. My flight was on time, went i came through to the terminal No taxi , no sign nothing. I called the emergency number and after several minutes of being left on hold i hung up. I was calling from my Australian phone so it was costing me a small fortune. I checked the terminal again until I then went to the taxi rank. had to queue… Read Full Review

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By Fleurhicks

Written on: 01/09/2014

I am sorry to hear of the issues you had and that you were not happy with our services.
Should you like us to look into this further with our suppliers in Barcelona we can do so, through our customer services team. If you wish for us to take this further can you please advise of your booking reference number.

Thank you
Helen

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“No Problem, No Fuss”

Written on: 17/07/2014 by JimJK (1 review written)

I have used Holiday Taxis on my last 2 visits to Portugal and Last Year when I was in Malta. I found the service to be friendly, punctual and efficient. I will certainly use them again this year when I visit Poland… Read Full Review

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By Fleurhicks

Written on: 01/09/2014

Thank you for your comments.
It is always nice to see customers take the time to leave us their valued feedback. A
Thank you once again and we hope to see you traveling with us again soon.
Kind Regards
Helen

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“Very good service Naples-Sorrento return”

Written on: 15/07/2014

I used Holiday Taxis for the first time during a recent trip to Italy. I booked private transfers from Naples to Sorrento return and really couldn't fault the service at all. Our outbound flight was delayed by two hours but one quick call to the local number on my booking confirmation and everything was re-organised around our delayed travel. The driver was waiting to meet us at Naples airport, he helped us with our luggage and was absolutely brilliant. The driver on the return journey was… Read Full Review

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By Fleurhicks

Written on: 01/09/2014

Thank you for your comments.
It is always nice to see customers take the time to leave us their valued feedback.
Thank you once again and we hope to see you traveling with us again soon.
Kind Regards
Helen

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“Don't use them. Terrible service. ”

Written on: 08/07/2014 by Bigfluffy (1 review written)

Had to cancel my booking due to a flight change. Gave four days notice and they still take the full amount. I will never use this lot again.. Beware!… Read Full Review

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By Fleurhicks

Written on: 01/09/2014

Good Morning,

I am sorry to hear that you are not happy with cancellation policy. We do our up most to ensure that all clients are aware of our policies during the booking process and in our Frequently asked questions and Terms and conditions.
Thank you for taking the time to give us your feedback.
Kind Regards
Helen

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“No problems quick on the way to hotel LONG WAY back”

Written on: 05/07/2014 by KimBower (1 review written)

I re booked through airport transfers cancelling our original transfer because of all the bad reviews. ..to my disappointment the new transfer still was holiday taxis! GREAT I was fretting most of journey hoping we won't get any problems. ..but all went smooth went to desk just a bunch of guys standing there Noone acknowledged us if I was on my own I would have felt intimidated. Someone behind desk said Surname then gave me a leaflet pointed us towards bus which was already there. -Again a… Read Full Review

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“DISGUSTED LEFT STRANDED”

Written on: 04/07/2014 by ruby91 (1 review written)

Booked these transfers in advanced for our visit to Croatia. The booking stated that we would be picked up from the airport and taken to our hotel on the Island of Sipan with a ferry crossing in between. Total transfer time 1 hour 50 mins. We were left stranded at the port for 8 hours as it was a public holiday. We were also given the wrong ferry tickets which took us to the wrong side of the Island. After waiting 8 hours we had to buy out own tickets. The suppliers in Croata didn't seem to… Read Full Review

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“Awful! Avoid at all costs!”

Written on: 03/07/2014 by roMcDaniel30 (1 review written)

Used Holiday Taxis.com in fuerteventura earlier this year. My god, never again. We queued for an hour and a half and was then told to wait outside for our private transfer. We waited for a further hour. We repeatedly complained and eventually managed to get onto a shared transfer which took a further 45 minutes before we arrived at our accommodation - after all that we realised we were only 15 minutes away from the airport. Our return experience, if it was possible, was even worse. The company… Read Full Review

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“TERRIBLE customer service”

Written on: 29/06/2014

HolidayTaxis not only do not pickup on time but they have horrible customer service. I was on the phone with one of the reps to confirm the pickup location. The rep eventually got impatient because I didn't understand his instructions to the pickup location. He was both rude and unprofessional. He even said "I do not understand you!" Do NOT go with this company. Would never recommend… Read Full Review

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“Great”

Written on: 20/06/2014

We used this service from airport in Venice to the cruise terminal and return. During our holiday we had a phone call to tell us they would collect us earlier than arranged as we had put the wrong flight time on the booking form. That's good service and we would use again. … Read Full Review

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“No show in Paris at 6:00 a.m.”

Written on: 19/06/2014 by travel2eu (1 review written)

We made the reservation the day before we were leaving for Europe, the note on there confirmation said I did not need to reconfirm. The day before we were leaving we tried to call just to make sure we had a ride to the airport. We missed their open schedule, but saw our confirmation on the hotel internet...come to find out they had a problem with the flight we were taking so they did not show up at the hotel at all and when we requested a refund they said sorry no refund after may requests… Read Full Review

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“Good choice”

Written on: 17/06/2014 by Margreet (1 review written)

We were picked up at Istanbul Ataturk. At first, the person who had to wait for us wasn't here, but after a few minutes he showed up. Then we were handed over to another man. He brought us outside to our taxi. Our driver was very friendly and helpful. I forgot the hotel voucher so we didn't know the address. But no problem, he went looking on internet, called a friend, called the hotel and then he knew where to drive. He even warned us that the neighbourhood might be dangerous at nighttime. The… Read Full Review

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“Incompetent from start to finish...avoid”

Written on: 15/06/2014 by Klein422 (1 review written)

Rome airport to and from hotel. 3 hours from airport to hotel. Took longer to get to hotel than to fly from Nice to Rome. Nothing in their instructions is accurate. Brown column meeting area...column repainted quite a while ago according to Information person at airport. Rep late in arriving and left us with others staning in airport for over an hour. When vehicle arrived it was disgusting and driver was miserable. 3 hours in all and not due to traffic! Instructed to call 48 hours… Read Full Review

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“Awfull......DO NOT USE... A2B are good.”

Written on: 10/06/2014 by gtPugh435 (1 review written)

My son his wife and 2 year old arrived a Palma airport today at. 4:5 hours tranfer from Palma to sa coma! I know its only 45 minutes to an hour. Its 32 degrees and the journey from Palma to Sa Coma has taken twice as long as the plane from Manchester to Palma!. What a disgrace..... They will not be travelling back with this company... Useless!...... This review asked for something they liked.... This is hell for them!... … Read Full Review

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