Holiday Taxis Reviews - www.holidaytaxis.com

★★★☆☆
2.6 / 5
46% of users recommend this
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  • Customer Service

  • Value For Money

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Latest Reviews

“Don't use them. Terrible service. ”

Written on: 08/07/2014 by Bigfluffy (1 review written)

Had to cancel my booking due to a flight change. Gave four days notice and they still take the full amount. I will never use this lot again.. Beware!… Read Full Review

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“No problems quick on the way to hotel LONG WAY back”

Written on: 05/07/2014 by KimBower (1 review written)

I re booked through airport transfers cancelling our original transfer because of all the bad reviews. ..to my disappointment the new transfer still was holiday taxis! GREAT I was fretting most of journey hoping we won't get any problems. ..but all went smooth went to desk just a bunch of guys standing there Noone acknowledged us if I was on my own I would have felt intimidated. Someone behind desk said Surname then gave me a leaflet pointed us towards bus which was already there. -Again a… Read Full Review

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“Awful! Avoid at all costs!”

Written on: 03/07/2014 by roMcDaniel30 (1 review written)

Used Holiday Taxis.com in fuerteventura earlier this year. My god, never again. We queued for an hour and a half and was then told to wait outside for our private transfer. We waited for a further hour. We repeatedly complained and eventually managed to get onto a shared transfer which took a further 45 minutes before we arrived at our accommodation - after all that we realised we were only 15 minutes away from the airport. Our return experience, if it was possible, was even worse. The company… Read Full Review

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“TERRIBLE customer service”

Written on: 29/06/2014

HolidayTaxis not only do not pickup on time but they have horrible customer service. I was on the phone with one of the reps to confirm the pickup location. The rep eventually got impatient because I didn't understand his instructions to the pickup location. He was both rude and unprofessional. He even said "I do not understand you!" Do NOT go with this company. Would never recommend… Read Full Review

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“Great”

Written on: 20/06/2014

We used this service from airport in Venice to the cruise terminal and return. During our holiday we had a phone call to tell us they would collect us earlier than arranged as we had put the wrong flight time on the booking form. That's good service and we would use again. … Read Full Review

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“No show in Paris at 6:00 a.m.”

Written on: 19/06/2014 by travel2eu (1 review written)

We made the reservation the day before we were leaving for Europe, the note on there confirmation said I did not need to reconfirm. The day before we were leaving we tried to call just to make sure we had a ride to the airport. We missed their open schedule, but saw our confirmation on the hotel internet...come to find out they had a problem with the flight we were taking so they did not show up at the hotel at all and when we requested a refund they said sorry no refund after may requests… Read Full Review

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“Good choice”

Written on: 17/06/2014 by Margreet (1 review written)

We were picked up at Istanbul Ataturk. At first, the person who had to wait for us wasn't here, but after a few minutes he showed up. Then we were handed over to another man. He brought us outside to our taxi. Our driver was very friendly and helpful. I forgot the hotel voucher so we didn't know the address. But no problem, he went looking on internet, called a friend, called the hotel and then he knew where to drive. He even warned us that the neighbourhood might be dangerous at nighttime. The… Read Full Review

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“Incompetent from start to finish...avoid”

Written on: 15/06/2014 by Klein422 (1 review written)

Rome airport to and from hotel. 3 hours from airport to hotel. Took longer to get to hotel than to fly from Nice to Rome. Nothing in their instructions is accurate. Brown column meeting area...column repainted quite a while ago according to Information person at airport. Rep late in arriving and left us with others staning in airport for over an hour. When vehicle arrived it was disgusting and driver was miserable. 3 hours in all and not due to traffic! Instructed to call 48 hours… Read Full Review

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“Awfull......DO NOT USE... A2B are good.”

Written on: 10/06/2014 by gtPugh435 (1 review written)

My son his wife and 2 year old arrived a Palma airport today at. 4:5 hours tranfer from Palma to sa coma! I know its only 45 minutes to an hour. Its 32 degrees and the journey from Palma to Sa Coma has taken twice as long as the plane from Manchester to Palma!. What a disgrace..... They will not be travelling back with this company... Useless!...... This review asked for something they liked.... This is hell for them!... … Read Full Review

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“Excellent”

Written on: 09/06/2014 by LiliaMarshall (1 review written)

27th May 2014. An excellent service. Also was 15 mins early on departure… Read Full Review

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“Dont touch with a barge pole”

Written on: 29/05/2014 by Olson111 (1 review written)

Dropped off 10 minute walk from hotel. Picked up 90 mins late and drove around Barcelona for 90 minutes to pick others up. No aplogies when complained. Would certainly NEVER use these again… Read Full Review

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“I paid and got no transfer!”

Written on: 26/05/2014 by Stevensxo366 (1 review written)

I am sorry I must complain both about the Istanbul local service and the English general serv ice. Following their instructions, on the morning of May 2 I made a telephone call to the local service 24 hours before the transfer from ISG Airport Hotel (Sabina G. Airport, Istanbul) to Ataturk airport and they confirmed that a shuttle would pick us up at the hotel at 8.25 am. At 8.20 we were at the hotel entrance and waited until 8.45 when the hotel clerk informed us that the shuttle driver had… Read Full Review

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Fabrizio.bercelli's Comment

Written on: 04/06/2014

I am the author of the complaint. I must add that at the end Holiday Taxis has decided to refund me. I don't know if this has been the effect of this complaint.

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“holidaytaxis.com ”

Written on: 07/04/2014 by JeffreyWaugh (1 review written)

Refuse to refund £86 for a transfer which was not what I paid for. Terrible company and beware as I happily use taxi companies all the time but will not be using this one again. Share please… Read Full Review

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Johnhtx's Comment

Written on: 09/04/2014

Hi,

I am sorry to hear this has happened. I work for Holidaytaxis and will happily see what I can do internally for you if you like? Could you please email your booking details along with your complaint including FAO John in the subject line. Apologies for the inconvenience caused.

Kind Regards,

John

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“Dangerous Driving”

Written on: 29/01/2014

We have used the service of Holiday Taxis on a number of times over the years and have for the majority of times, been happy. However, on Thus 9TH Jan -HTX-3243675 Rome to Rome Flumicino Airport we were given the driver from Hell. Excess speed, aggressive driving attitude- Tail Gating and then exceptional dangerous driving changing lanes between cars. When all six passages reacted with a scream at the same time, we demanded he stop the vehicle or change his attitude. This he did do. Funny… Read Full Review

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Johnhtx's Comment

Written on: 21/02/2014

Hi,
I am so sorry that this has happened and that you feel this way. I work for Holidaytaxis.com and I assure you our customers’ safety is very important to us. Please except my apology for this. If you would wish to discuss this any further then please feel free to email me with your booking details and I will be happy to help.
Thanks,
John

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“holiday taxi, the worst taxi company ”

Written on: 21/01/2014 by melanie74600-8 (1 review written)

Holiday taxi is the worst taxi company I have ever taken in my life ! The taxi driver never came to pick me up in front of the hotel, even though we confirmed with him the hour and point of pick up. Me and my friends were in front of hotel in time and we have been waiting for 45min. I called the emergency number and they advised me to take a new taxi and that they would refund the money later. I have tried many times to contact them for the reimbursement and I did not get anything. They told… Read Full Review

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“DO NOT BOOK WITH HOLIDAY TAXIS”

Written on: 19/11/2013 by truthteller123 (1 review written)

After booking a single shuttle service from my hotel to the airport in Rome, I was supposed to receive a text message to confirm my booking. Received no text message, when I called the emergency line they were very rude and short and barely answered my questions. I waited outside my hotel for 40 mins before having to pay 50euros for a taxi service since the shuttle service did not turn up. I have been going back and forth with Holiday taxis to claim a refund and they are having the cheek to… Read Full Review

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“Wouldn't use again”

Written on: 08/11/2013

Booked Holiday Taxis for transfer from Malaga airport to resort and back to airport on day of departure. Collection from Malaga was fine, though we were kept waiting about 30 minutes. Car was lovely and air-conditioned and driver was polite. When we got to our apartment the driver gave us a letter stating what time we would be collected on our departure day. The time given was 9.10am, but to be in reception 15 mins before and to allow 15 mins after. On the morning of our departure we received a… Read Full Review

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“Departure transfer didn't show up”

Written on: 29/10/2013 by richierich10 (1 review written)

I booked a return transfer from Berlin Schoenefeld airport to my apartment. The booking voucher did not specify a pick-up time for my departure transfer. It clearly stated that I would recieve an SMS text message 48 hours prior to advise of my collection time. It stated that if I did not recieve the text message, I needed to call them to confirm the collection time. I did not recieve the text so I called them 2 days before I was due to leave Berlin. I spoke to someone who confirmed all my… Read Full Review

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“Left us waiting”

Written on: 24/10/2013 by GrahamP2 (1 review written)

We booked this company to arrange our transfer from Rome airport to our hotel plus the return journey. We arrived at 13.00 and waited at the "meeting point" as requested on the voucher. As the driver hadn't appeared by 13.15 I telephoned the supplier who said that they would contact the driver. The driver arrived at 13.30 and ushered us a few metres before indicating that we should wait (we have no idea whether or not he spoke English because he didn't say a word). The driver then disappeared… Read Full Review

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“is holiday taxis the best solution? it is”

Written on: 20/10/2013 by RSWagner (1 review written)

The transfer on 26.09.2013 from Airport Antalya to our Hotel Selin in colakli was exelent and the transfer on 16.09.2013 from colakli to Antalya Airport also.In the future we book only Holiday Taxis for our transfer nothing else… Read Full Review

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