Holiday Taxis Reviews - www.holidaytaxis.com

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3.8 / 5
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  • Comfort of journey

  • Customer Service

  • Value For Money

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Latest Reviews

“transfer”

Written on: 05/12/2016 by EllieDugan352 (1 review written)

transfer was waiting with my name on a card was a safe journey under the horrendous weather also had a return only sent a little car but the driver thought it was one person not 3 but he phoned office and was sorted so keep your invoice to show them otherwise perfect timing no other issues… Read Full Review

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By Holidaytaxis

Written on: 05/12/2016

Good Morning,

Thank you for your comments. I am pleased to note that you were satisfied with the service overall.

It is always appreciated when customers take the time to leave us valued feedback.

Thank you once again and we hope to see you travelling with us again soon.

Kind regards,
Customer Service Team

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“Good service, clean transport”

Written on: 03/12/2016 by Lesandmyra (1 review written)

Good service to hotel and back, coach was on time and clean. The only moan we have is that the drivers seem to think that we need the radio on loud. As all the passengers on our coach were on the older side, modern pop music could be played a lot quieter… Read Full Review

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By Holidaytaxis

Written on: 05/12/2016

Good Morning,

Thank you for your comments. I am pleased to note that you were satisfied with the service overall.

It is always appreciated when customers take the time to leave us valued feedback.

Thank you once again and we hope to see you travelling with us again soon.

Kind regards,
Customer Service Team

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“Really good service!”

Written on: 01/12/2016

I would highly recommend Holiday Taxis. I used this service on my last trip to Mauritius and everything went well. Punctuality, new car, polite driver who gave me lots of tips to explore the island. A friend of mine who was in Mauritius at the same time didn't book this service, took a regular cab and had to pay double the price I payed. I will use Holiday Taxis again on my next holiday trips!… Read Full Review

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By Holidaytaxis

Written on: 02/12/2016

Good Morning,

Thank you for your comments. I am pleased to note that you were satisfied with the service overall.

It is always appreciated when customers take the time to leave us valued feedback.

Thank you once again and we hope to see you travelling with us again soon.

Kind regards,
Customer Service Team

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“airport to hotel”

Written on: 01/12/2016 by Rohan215 (1 review written)

very good service, punctually and fast. price is ok, if you will get a rebate… Read Full Review

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By Holidaytaxis

Written on: 02/12/2016

Good Morning,

Thank you for your comments. I am pleased to note that you were satisfied with the service overall.

It is always appreciated when customers take the time to leave us valued feedback.

Thank you once again and we hope to see you travelling with us again soon.

Kind regards,
Customer Service Team

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“no stress, great start ”

Written on: 01/12/2016 by PranavWarren (1 review written)

got to airport and found operator immediately, no more than 2 minutes wait, taken to hotel, very friendly driver. picked up on time, another nice driver, dropped off at airport, no stress, no worry, no delay, polite staff, clean cars, very happy… Read Full Review

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By Holidaytaxis

Written on: 02/12/2016

Good Morning,

Thank you for your comments. I am pleased to note that you were satisfied with the service overall.

It is always appreciated when customers take the time to leave us valued feedback.

Thank you once again and we hope to see you travelling with us again soon.

Kind regards,
Customer Service Team

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“Private transfer”

Written on: 30/11/2016 by Allison222 (1 review written)

On arrival, it was a long walk to the taxi from the office. We expected it to transfer to be in the same place as the buses. Not recommended if you have difficulty walking. The actual transfer was ok as was the pick - on time… Read Full Review

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By Holidaytaxis

Written on: 02/12/2016

Good Morning,

Thank you for your feedback.

I am so sorry to hear this and thank you for letting us know. I’ve noted your comments and forwarded them to our Contracts Team in order to let the supplier know.

Once again, thank you for taking the time to inform us.

Kind regards

Customer Service Team

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“Alicant Benidorm transfer”

Written on: 30/11/2016 by 1974McWilliams (1 review written)

What can I say, yet again we were met at the arrivals and transferred to our accommodation in Benidorm within 3/4 hour. Excellent service once again… Read Full Review

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By Holidaytaxis

Written on: 02/12/2016

Good Morning,

Thank you for your comments. I am pleased to note that you were satisfied with the service overall.

It is always appreciated when customers take the time to leave us valued feedback.

Thank you once again and we hope to see you travelling with us again soon.

Kind regards,
Customer Service Team

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Holidaytaxis's Comment

Written on: 30/11/2016


Good afternoon,

Thank you for your comments. I am pleased to note that you were satisfied with the service overall.

It is always appreciated when customers take the time to leave us valued feedback.

Thank you once again and we hope to see you travelling with us again soon.

Kind regards,
Customer Service Team, JC

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“Private transfer by bus!”

Written on: 29/11/2016 by Davidmcfeeters (1 review written)

Pick up at Airport a bit delayed but after 10 mins, driver arrived and escorted us to a large coach! we were the only people on the coach for the 20 min transfer so it was a PRIVATE transfer but we were expecting a car! Driver delivered us to wrong hotel. Fortunately our hotel was just a 10 min walk so we arrived at our destination on foot. Return pick up was on time. This time a mini bus, not a car. Again it was private as we were the only ones on the mini bus! Drivers were ok but no… Read Full Review

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By Holidaytaxis

Written on: 02/12/2016

Good Morning,

Thank you for your feedback.

I am so sorry to hear this and thank you for letting us know. I’ve noted your comments and forwarded them to our Contracts Team. When booking a private transfer, the vehicle can be anything from a standard car to a coach depending on the supplier's availability that day.

Once again, thank you for taking the time to inform us.

Kind regards

Customer Service Team

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“Very good service”

Written on: 28/11/2016

Prompt pick up direct to hotel, return was just as good,prompt and direct to airport… Read Full Review

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By Holidaytaxis

Written on: 29/11/2016

Good Morning,

Thank you for your comments. I am pleased to note that you were satisfied with the service overall.

It is always appreciated when customers take the time to leave us valued feedback.

Thank you once again and we hope to see you travelling with us again soon.

Kind regards,
Customer Service Team

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“Misdirection”

Written on: 28/11/2016 by RASCH118 (1 review written)

Arrived and no taxi. After 5 minutes called and said would be checked and operator called back with 5-10 minute delay caused by minor traffic accident in mulit-story car park. I called back 15 minutes later (another operator) and delay was caused by construction on M23 as he had just contacted the driver. Driver arrived 42 minutes after my arrival and stated he'd kust dropped off a client and was dissatisified with how the service scheduled fares. When he checked out of car park, ticket… Read Full Review

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By Holidaytaxis

Written on: 29/11/2016

Good Morning,

I am sorry to hear about the difficulties you experienced and thank you for informing us.
It is always appreciated when customers have taken the time to leave us their valued feedback.

I would like to review your comments in more detail and take this up with our local Supplier. Please send an email detailing all the issues along with your booking reference in full to the Customer Service Department.

Kind Regards
Customer Services Team

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“rome airport private transfer”

Written on: 28/11/2016 by indiannajackie (1 review written)

travelled In group of 3 females got picked up exactly as instructed from arrivals no problem at all, taken straight to hotel directly, safe and polite driver, return journey again exactly as planned bang on time no problems again, would def use again, have used shared transport before with holiday taxis and again never had any problems but elected to use private this time as we were without hubby , brilliant service would highly recommend and will continue to use and book through holiday taxis… Read Full Review

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By Holidaytaxis

Written on: 29/11/2016

Good Morning,

Thank you for your comments. I am pleased to note that you were satisfied with the service overall.

It is always appreciated when customers take the time to leave us valued feedback.

Thank you once again and we hope to see you travelling with us again soon.

Kind regards,
Customer Service Team

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“Great choice ”

Written on: 28/11/2016 by Chester26 (2 reviews written)

Used this company for my daughter 30th birthday surprise holiday for both her pick up and return to hotel/airport, the drivers were both polite,on time ,cars spotlessly clean would highly recommend… Read Full Review

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By Holidaytaxis

Written on: 29/11/2016

Good Morning,

Thank you for your comments. I am pleased to note that you were satisfied with the service overall.

It is always appreciated when customers take the time to leave us valued feedback.

Thank you once again and we hope to see you travelling with us again soon.

Kind regards,
Customer Service Team

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“Perfect”

Written on: 28/11/2016 by Frampers (1 review written)

Easy to book online. Both the taxi from Vienna airport to our hotel and back were clean Mercedes and the drivers were smart, helpful and polite. This is the second time we have used Holiday Taxis and would certainly use them again… Read Full Review

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By Holidaytaxis

Written on: 29/11/2016

Good Morning,

Thank you for your comments. I am pleased to note that you were satisfied with the service overall.

It is always appreciated when customers take the time to leave us valued feedback.

Thank you once again and we hope to see you travelling with us again soon.

Kind regards,
Customer Service Team

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“AVOID TERRIBLE SERVICE. RIP OFF”

Written on: 21/11/2016 by AbigayleHogan6 (1 review written)

Our flight was delayed. Got to the desk the lady did not acknowledge us for 10muns whilst she was chatting on the phone. She then said we would have to wait for another flight to come in for our transfer or just get a cab. We got a cab as didn't not want to wait another hour. On our return. The transfer arrived 2hrs too early and did not even wait for us to get to reception before they left. They never sent another transfer for the correct time. We then had to get another taxi. With both taxis… Read Full Review

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By Holidaytaxis

Written on: 21/11/2016

Good Morning,

I am sorry to hear that you were disappointed with the service and thank you for informing us. It is always appreciated when customers have taken the time to leave us their valued feedback.

I would like to review your comments in more detail. Please could you send an email with your issues to our Customer Services email address along with your booking reference so we can investigate accordingly?

Kind Regards,
Customer Services Team

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Louise2016's Comment

Written on: 23/11/2016

Hi I have sent this in about three times or more to your customer service email and also chased and still nothing
My ref is 60307 if you would like to look into this further

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“Avoid. Avoid. Avoid.”

Written on: 20/11/2016 by alexanderrichardson (1 review written)

We booked a transfer back from our hotel in Fuerteventura. The journey to our hotel took only 25 minutes by taxi from the airport. Our voucher said to check the website 24 hours before departure for the time. We checked a number of times and at 24 hours before still not showing so we called. We were told that our pickup was at 10.39, but our flight wasn't until 15.15...over 4 and half hours before. After insisting to speak to a manager we were firmly told this was the option or to cancel… Read Full Review

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Alexanderrichardson's Response to alexanderrichardson's Review

Written on: 24/11/2016

I've been asked to send this to the complaints email address. No acknowledgment or no reply yet...

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“The Go To Transfer”

Written on: 13/11/2016 by Ramon369 (1 review written)

Punctual, comfortable, speedy and value for money. Ideal… Read Full Review

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By Holidaytaxis

Written on: 15/11/2016

Good Day, Thank you for your positive comments. It is always great to see that customers have taken the time to leave us their valued feedback. I am pleased to note that you were satisfied overall with the service. Thank you and we hope to see you travelling with us again soon. Kind Regards Customer Services Team

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Louise2016's Comment

Written on: 23/11/2016

Hi
I have emailed several times and chased and had no response
So emailing them is a ways of time
If you could look into this my ref is 60307
Thanks

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“transfert aéroport Tunisie”

Written on: 08/11/2016 by yiGrady29 (1 review written)

Very good service and nice drivers. Exellent value for money. I recomend for people travelling to Tunisia… Read Full Review

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By Holidaytaxis

Written on: 08/11/2016

Good Day, Thank you very much for your positive comments. It is always great to see that customers have taken the time to leave us their valued feedback. We hope to see you travelling with us again soon. Kind Regards, Customer Services Team

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By Holidaytaxis

Written on: 15/11/2016

Good Day, Thank you very much for your positive comments. It is always great to see that customers have taken the time to leave us their valued feedback. We hope to see you travelling with us again soon. Kind Regards, Customer Services Team

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“Nice”

Written on: 07/11/2016 by GeorgiaCastro (1 review written)

Everything was ok ! The mini-bus could be better, more comfortable ! But it is just a detail… Read Full Review

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By Holidaytaxis

Written on: 07/11/2016

Good Day, Thank you for your positive comments. It is always great to see that customers have taken the time to leave us their valued feedback. I am pleased to note that you were satisfied overall with the service. Thank you and we hope to see you travelling with us again soon. Kind Regards, Customer Services Team

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“Nice and easy :)”

Written on: 05/11/2016 by Vincent389 (1 review written)

I would recommend it to everybody.. nice, cheap, on time, all you need! Drop of point just next to our hotel, on time as was quarantined, no problem at all… Read Full Review

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By Holidaytaxis

Written on: 06/11/2016

Good Day,

Thank you for your positive comments.

It is always great to see that customers have taken the time to leave us their valued feedback. I am pleased to note that you were satisfied overall with the service.

Thank you and we hope to see you travelling with us again soon.

Kind Regards

Customer Services Team

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“Worst Experience Ever”

Written on: 04/11/2016 by glCurtis471 (1 review written)

First of all after arriving at airport in Las Palmas and finding desk and showing our confirmation we were told they could not take us as it was against the law for large buses to go to Puerto De Mogan, we told them it was confirmed and the man at the desk blamed the UK for not knowing Spanish roads after words back and forward and many phone calls he finally told us what coach to get. Then the driver told us he would have to drop us at a taxi rank in Mogan as he couldn't go any further. Well… Read Full Review

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By Holidaytaxis

Written on: 06/11/2016

Good Day,

Thank you for your comments.

It is always appreciated when customers have taken the time to leave us their valued feedback. As you experienced some difficulties, I would like to review your comments in more detail and take this up with our local Supplier. Could I ask you to please supply your reference number? Please send an email detailing all the issues in full to the Customer Service Department.

Kind Regards

Customer Services Team

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