I ordered what I thought was a vibrant purple sofa bed which turned up two months later. The moment I saw the colour I knew I had been given the wrong sofa: the difference was like night and day. I immediately called the after sales team and sent photos of the sofa I ordered verses the one I received. The advisor told me it was a ‘slight variation due to lighting. I told her a blind man could clearly see the difference and it wasn’t slight at all. She told me they could swop it for another colour to which I replied I wanted my money back. She said then I could have my money back but they would take a 30% cancellation fee of nearly £300 because it was made to measure. I replied in no uncertain terms was I going to give them £300 for a sofa that I bought in good faith and it turned up not the sofa I had ordered. I told her under The Consumer Act I should get a full refund due to the misinterpretation of the appearance and finish and I would take it further to the financial ombudsman to make sure I received a full refund. She told me to wait on the line and she would consult her manager again. She came back and said that they will refund me in full BUT I would have to pay for them to collect the sofa which was another £50+. I was livid but agreed because I wanted the whole thing to be over as quickly as possible. They collected the sofa on the 9th Feb. I was told my refund wouldn’t be in my account for between 7 - 10 days afterwards: I called them everyday asking about my refund. I spoke to after sales and their accounts department. Someone from Accounts reassured me that they had paid the refund on the 17th Feb. I called everyday from Monday 22nd Feb as no money had entered my bank account. I called several times and on Wednesday the 24th I was so angry I called accounts again and spoke to a female advisor whom I have spoken to several times by then who agreed and said she was embarrassed by the conduct of the company in their handling of my case. I told her I was going to phone every hour on the hour until my money was put in my account and I was ready to do that. An hour later I received an email saying they had just put my refund into my account. I received it this morning 18 days after they collected my sofa and much more than the 7-10 days quoted for my refund. I honestly feel if I didn’t continually chased them up I still wouldn’t have received my refund. They said it was paid on the 17th but clearly it wasn’t. I’m so upset by my whole experience with this company I would NEVER recommend them if my life depended on it. If you want an unprofessional irresponsible lack lustre service and product go to these guys. Terrible horrible service.

Sofas look great, although on closer inspection one of the backs was 'baggy' and could have been tighter and one sofa was missing two of the feet. Had the sofas delivered abroad at a cost of £545. They had been packaged on one pallet one on top of the other. Unfortunately the way they were packaged meant the other feet caused damaged and cracked/scuffed leather to the sofa on the bottom. I've emailed and rang customer service who said 'with heat and use these marks should become less obvious'. I paid for new sofas not sofas with damage which 'should' become less obvious. I have requested a discount but haven't heard anything back. After 7 days I wrote to both the MD and CEO - that was 2 months ago and I'm still waiting for an answer or even an acknowledgement! A shame as I really like the sofas. Very unprofessional after-sales service, in fact down right rude to just ignore your customers.

Poor company , poor service , poor quality

ordered sofa online from this company. received multiple emails because they kept on changing the delivery date. and every time the excuse given is the delivery schedule is not around my area at that time. never once mentioned that the sofa is actually not ready yet. so because i want it immediate, arrange for own pick-up and they waived the delivery cost. the day before pick-up, called the company to ensure that we're coming in tomorrow, confirming address and opening times, again never mentioned anything that the sofa is not ready. the day on the pick-up, rented van and everything because coming from birmingham so start early in the morning, and suddenly received email at 11am saying the sofa is not ready and can only be pick up two days later or they'll deliver instead. saying that the guy who working on it is on emergency leave, as if that is my problem as a customer. refused to give compensation for the rented van...so i cancelled the order and asked for full refund...never once regret not getting the sofa because this is an improper conduct...should never had happened, should notify me earlier instead of this empty promises....

Well. Decided to visit the factory 3 miles away to discuss in person the delivery of suite and rocking chair. No boss available. No office staff from upstairs prepared to talk to me direct, but hey the warehouse boy spoke to me and explained that deliveries had been delayed because of snow in January. That's the only explanation offered and I accepted that. But when can I have my suite delivered? He ran upstairs and came back a minute later and said it wont be next week but maybe the week after that. I replied that is not good enough I want a specific date! Upstairs he went and came back with the delivery book and said the first available delivery date is Fri 20th February. I wasn't happy but what else can you do? He went back upstairs with the book and returned saying that they were offering to knock off the delivery charge as a gesture of good will. I accepted and asked if I could view my suite. He said it was complete, in storage in the warehouse but not available to view. I left and went back home disappointed. On the 19th February a member of staff phoned and confirmed delivery for the next day 20th Feb between 4 and 7pm. Whoopee! The delivery arrived at 5pm. They brought in an armchair and sofa then told me the other armchair had not been manufactured yet to which I replied RUBBISH. They then brought in the rocking chair and asked for full payment. I refused. This sorry saga continues. The quality of what I did receive is rubbish by the way! ####4u should be the brand name of designer sofas4u.

Ordered chesterfield suite and rocking chair around Christmas and told 4-6 weeks delivery. On return from holiday received an email to say delivery arranged for Fri 6th Feb. Brilliant! Emailed back 4th Feb to confirm and waited in 6th Feb for delivery. That afternoon I phoned to be told that the delivery would not be today as my email confirmation was too late as the truck had been loaded up the day before. I said OK could I have delivery Tues 10th Feb or 12th Feb as I am at home. I was told they would try to arrange that. Today the 10th I phoned for confirmation that there are no local deliveries this week so it will be next week now. I asked for a date which the boss said he could not give. I only live 3 miles away from the factory. Surely the suite could be loaded for on the way out to distance deliveries or just put it on the truck and deliver 30 minutes, done! What do you think? More expensive in storage and meanwhile we've nowt to sit on.

I even recommended this outfit, to my parents and friends!! After 11 months we noticed one of the leather cushions was cracking... Not even thinking about it I headed back to work (out of the country)... I put it on my to do list. But I never thought that a leather sofa would only have one year warranty!! Got in contact with them 5 weeks later & got a reply a month after that saying I had informed them too late!! Better off saving up & getting the real deal.. Chesterfield should last more than one year!! Mr disgruntled Adam

Ordered a kitchen table 3 weeks before Xmas with a estimated delivery lead time of 7 - 21 calendar days. Table failed to appear, no explanation in fact no communication at all. When chased on 30th, customer service assistant could only say sorry we couldn't meet that delivery time because of Christmas. Offered no apology for the lack of communication. Kindly advised that the table would materialise sometime during January but couldn't be more specific. Order cancelled. 0/10 for customer service and service in general.

I ordered two 3 seater chesterfield sofas.The first thing I noticed was how light in weight they were..my six year old can lift them..when I sat on them I sunk into the base and the wooden frame supprting the cushions dug into the back of my knees..I am devastaed its nearly christmas have family coming fron the states... Apart from the embarrasment where are they supposed to sit.....I called dDesignet sofas 4 u, who are unapologetic even after admitting the spunge used in the seating was incorrect yellow, which should be used for upholstering backs of seats,not seating...They have refused to send me the correct cushion's which should be blue..they say I can return the sofas at a cost to me and tbey will only part refund ...either way I lose. about £400.00 and £400 short of money for new sofas...They shouldnt be allowed to sell sub standard good a the cost to the consumer, we hove no protection..STAY WELL CLEAR..

Ordered something which was in stock and should have taken about 10 days to deliver. Over two months later I still dont have my items. Twice now I took on the delivery on a Saturday morning after a late night shift on the Friday before only to take on a still incomplete order. Very frustrated! Furthermore I ordered with them (same items were available on several websites) as they told me the items were in stock when I ordered. Yet months later I am still waiting!! I am out of patience!

I ordered and pre-paid for chair for £300. 1. Had for chase for an acknowledgement of the receipt of the order. 2. Phoned every week for 3 weeks to try and get a date for delivery (constantly being told it should be next week. 3. Week 3 I'm then told another 6 weeks so I agreed to cancel the order with a full refund which should go in the same day. 4. a week later I'm phoning to find out where my money is and the lady (who actually has been very polite) can't get through to accounts. so 4 weeks in, £300 out of pocket and no chair, a lot of expense in time and phone call and still trying to get my money back. My advise - don't bother. It seems on face value that you will save - but the reality, or at least my experience, has been the exact opposite!

I ordered and pre-paid for chair for £300. 1. Had for chase for an acknowledgement of the receipt of the order. 2. Phoned every week for 3 weeks to try and get a date for delivery (constantly being told it should be next week. 3. Week 3 I'm then told another 6 weeks so I agreed to cancel the order with a full refund which should go in the same day. 4. a week later I'm phoning to find out where my money is and the lady (who actually has been very polite) can't get through to accounts. so 4 weeks in, £300 out of pocket and no chair, a lot of expense in time and phone call and still trying to get my money back. My advise - don't bother. It seems on face value that you will save - but the reality, or at least my experience, has been the exact opposite!

I ordered and prepaid £569 including delivery for a standard Chesterfield single chair in April, 3 weeks later they called to advise it will cost an extra £410 delivery fee to the IOW. (Red Funnel only charge £37 to the island). No replies, finally in August, they have not made the chair yet, they had no options but to wait another 3 weeks for a delivery, or give a refund. Even though I could arrange local Red Funnel delivery, Designersofas4U cannot get it to Southampton in a timely manner. Order Cancelled. Their level of care, follow up or attention does not match their supposed consumer service - its their way or the highway at their time and convenience.

Quality was disgusting, no concept of customer service, took 30 days to come was suppose to take 7-21 days and 2 weeks to get my money back. I have genuinely never dealt with a ruder more incompetent crowd. Avoid like the plague!

*Warning! You really get what you pay for and hindsight definitely is beautiful after the event* Let’s start with the key headlines of my review: The Positive: Reasonable priced, bespoke furniture in a range of fabrics. Delivered 5 months after initial order. The Negatives: The customer service is lacklustre, does not take appropriate responsibility and clearly lies when they’ve made mistakes. Poor attention to detail when they received the original order resulted in a 5 month ordeal of endless 40min+ phone calls, emails, days off work waiting for deliveries that simply had not even been dispatched. I could go on, and I will – simply because if by reading this it changes your mind you may be able to save yourself the stress and wasted time that we have had to go through. Context: We were diligent and we took our time before ordering the Sofas to visit their showroom on two occasions and speak directly with representatives to fully understand what we were going to be ordering. A written quote was provided for a fabric 4-Seater Chesterfield and 2 Seater Chesterfield Sofa bed. We had specifically chosen taller legs and fewer, firmer seat cushions to give the sofas the height, look and support we required. These details were stipulated on the quote, reconfirmed before the order was given [21st Jan] over the phone and written on the PayPal invoice for the 50% deposit. The Reality: At first the original delivery date we were given was not kept to. (this would have fallen in half-term and would have saved arrange days off work to be at home to receive the delivery.) When the delivery was finally confirmed and arrived [26th Feb], the Sofas arrived without the tall feet, firm cushions and 3 cushion seats for the 4 seater we had ordered. Speaking to their office whilst the delivery team was still there I informed them of the errors and they said it would be resolved in 7-10 days. So in good faith I paid the balance of the order. The whole month of March was then spent chasing them up on the phone, each call lasting close to 40mins, since I had to re-detail everything. Each time I was told I would receive an update, or a call back with a delivery date. And each time nothing materialised. Towards the end of March I was finally given a delivery date so had arranged to be at home on that day – by the afternoon I called to see what had happened only to be told it “hadn’t been collected by the courier the night before and it would now be delivered shortly afterwards”. In my experience, couriers will collect if they’ve been booked, so my read on this is they simply had not bother to book it in! They only realised when I call them and then rushed to book it in! The delivery finally did arrive [3rd April]. Unsurprisingly what was sent was still incorrect!! We were still missing the replacement seats for the Sofa bed and the tall legs. So yet again another wasted day, and another series of phone calls and emails telling them to check the details of the original order and fulfil it as promised! After no reply to emails I finally managed to pin someone down on the phone to actually commit to resolving this case; I was given a further 2 week lead time as they had to order fabric in to make the replacement cushions. I did not hold my breath. Towards the start of May [8th May] I once again called/email to confirm when the remainder of our order would be delivered. Only now to be told they would send replacement foam (not the complete cushion) and that the legs would be “charged at £5.00 per leg since this was not part of the original order” Patience can only be stretched so far! The fact that we had clearly detailed all of these points and received a quote based on these details, we had made clear these details once again at the point of ordering, paying, delivery and several points thereafter simply did not seemed to registered with DesignerSofas4u. Needless to say this was not going to be acceptable and after once again escalating this to various un-named ‘Directors’ within the company and several more phone calls & emails they finally decided to come good on their side of this transaction and on the 16th May a delivery date was finally agreed for the 28th May, which again happened to be within Half Term. Unsurprisingly on the 28th May the delivery yet again failed to arrive. Yet again we were only notified when we called to chase them, and yet again we were given the line it “hadn’t been collected by the courier the night before and it would now be delivered the next day”. Read into this what you will, however, by the end of this experience the only conclusion is that we had been lied to once again. Once again we had to stay at home for another day waiting for a delivery – considering this was Half Term, the weather was good and we had made plans to get outside on the following day - having to stay inside again with kids who were ‘bouncing off the wall’ to get outside and enjoy the weather was just totally unacceptable! However, it seems this level of service from DesignerSofas4U seems to be the norm!! Finally, after much aggravation we had all the elements of our order together for the first time. Having to replace the foam in the cushions ourselves allowed us to unzip the cushion and see the ‘quality’ stitching used in putting these together. It’s disheartening to go through such effort and aggravation only to be faced with shabby workmanship. Only time will tell how long they last – but I’m not hopeful. Having expressed these same concerns directly to DesignerSofas4u I’ve yet to hear back from them, let alone had a proper apology for the errors they’ve made and the audacity they had to try and charge us again for items we had already paid for. So based on our experience, I would advise you thoroughly check your alternatives before committing to sending your business in this direction. If you can accept disingenuous service, endless delays and appreciate getting less value for your hard-earn GBPs then DesignerSofas4u is a perfect fit! The choice is ultimately yours to make.

I ordered two chairs that were to take 2- 5 weeks to ship. 10 weeks later they have not shipped, I cannot get responses to emails and I am to leave the country soon.

Ordered a Queen Anne foot stool 4 weeks ago and not a word from them. Tried to call them and all phone lines are down. Are they still trading?

I placed an order with Designer Sofas 4U. They couldn't deliver on time, they were not at all proactive in keeping me up to date, and they failed to refund (I had to chase) even when they promised an immediate refund. When I did manage to speak to people to chase progress, I got very inconsistent responses. Would I use these people again - absolutely not.