Designer Sofas 4U Reviews - www.designersofas4u.co.uk

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★★★☆☆
3.2 / 5
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Latest Reviews

★★★★★

“Amazing sofas website”

Written on: 09/06/2015 by BobPearlman (1 review written)

I have bought a sofa and dining table for my new house on Designer Sofas 4U. I must say that overall this is one of the best online shopping website I have ever visited. It is so easy to navigate and search around. After I finally decided which sofa and dining table I wanted to buy (there are great offers of various stylish furniture), the buying process was extremely easy. I got my sofas on time and as described. I'm extremely satisfied from the overall service I got here and I can only… Read Full Review

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★★★★★

“Quality custom furniture”

Written on: 08/06/2015 by FallenPierce (1 review written)

Shopping with Designer Sofas 4U was a great experience for me. I needed to furnish my new flat, and I was able to pick some fantastic pieces and even customize a Chesterfield sofa to my specifications. I picked this company because they have a great selection. I saw a number of things--from bedroom furniture to living room furniture--that I loved. The prices were reasonable, and when I called to inquire about availability, the customer service I received was great. They were able to answer my… Read Full Review

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★☆☆☆☆

“bad experience, never ever...”

Written on: 09/04/2015 by Silah (1 review written)

ordered sofa online from this company. received multiple emails because they kept on changing the delivery date. and every time the excuse given is the delivery schedule is not around my area at that time. never once mentioned that the sofa is actually not ready yet. so because i want it immediate, arrange for own pick-up and they waived the delivery cost. the day before pick-up, called the company to ensure that we're coming in tomorrow, confirming address and opening times, again never… Read Full Review

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★☆☆☆☆

“Delivery when? continued”

Written on: 22/02/2015 by 473Harrington (1 review written)

Well. Decided to visit the factory 3 miles away to discuss in person the delivery of suite and rocking chair. No boss available. No office staff from upstairs prepared to talk to me direct, but hey the warehouse boy spoke to me and explained that deliveries had been delayed because of snow in January. That's the only explanation offered and I accepted that. But when can I have my suite delivered? He ran upstairs and came back a minute later and said it wont be next week but maybe the week… Read Full Review

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★★★★☆

“terrible service”

Written on: 13/02/2015 by JaidynHerndon1967 (1 review written)

I ordered a fireside chair 8th December 2014 was advised chair would be delivered mid January 2015. Mid January came with no communication from designersofa. I rang them asking when I might expect my chair. They said they hadn't got the fabric in stock and to now expect delivery of chair on 13th February. Late afternoon on the 12th February I get a call saying "sorry you won't be getting chair tomorrow as haven't got enough fabric to cover chair". Unbelievable. I have cancelled the order… Read Full Review

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★☆☆☆☆

“Delivery when?”

Written on: 10/02/2015 by 411Stone (1 review written)

Ordered chesterfield suite and rocking chair around Christmas and told 4-6 weeks delivery. On return from holiday received an email to say delivery arranged for Fri 6th Feb. Brilliant! Emailed back 4th Feb to confirm and waited in 6th Feb for delivery. That afternoon I phoned to be told that the delivery would not be today as my email confirmation was too late as the truck had been loaded up the day before. I said OK could I have delivery Tues 10th Feb or 12th Feb as I am at home. I was told… Read Full Review

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★☆☆☆☆

“Cheap cracking leather!!! Only 1 year warranty!!”

Written on: 19/01/2015 by 220McClellan (1 review written)

I even recommended this outfit, to my parents and friends!! After 11 months we noticed one of the leather cushions was cracking... Not even thinking about it I headed back to work (out of the country)... I put it on my to do list. But I never thought that a leather sofa would only have one year warranty!! Got in contact with them 5 weeks later & got a reply a month after that saying I had informed them too late!! Better off saving up & getting the real deal.. Chesterfield should last more than… Read Full Review

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★☆☆☆☆

“Unreliable, uncommunicative, unapologetic”

Written on: 30/12/2014 by weSloan1966 (1 review written)

Ordered a kitchen table 3 weeks before Xmas with a estimated delivery lead time of 7 - 21 calendar days. Table failed to appear, no explanation in fact no communication at all. When chased on 30th, customer service assistant could only say sorry we couldn't meet that delivery time because of Christmas. Offered no apology for the lack of communication. Kindly advised that the table would materialise sometime during January but couldn't be more specific. Order cancelled. 0/10 for customer service… Read Full Review

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★☆☆☆☆

“sell faulty sofas,, rip off .STAY WELL CLEAR DON'T BUY”

Written on: 19/12/2014 by 204Lane (1 review written)

I ordered two 3 seater chesterfield sofas.The first thing I noticed was how light in weight they were..my six year old can lift them..when I sat on them I sunk into the base and the wooden frame supprting the cushions dug into the back of my knees..I am devastaed its nearly christmas have family coming fron the states... Apart from the embarrasment where are they supposed to sit.....I called dDesignet sofas 4 u, who are unapologetic even after admitting the spunge used in the seating was… Read Full Review

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★☆☆☆☆

“Simply frustrated”

Written on: 22/11/2014 by JJLondon (3 reviews written)

Ordered something which was in stock and should have taken about 10 days to deliver. Over two months later I still dont have my items. Twice now I took on the delivery on a Saturday morning after a late night shift on the Friday before only to take on a still incomplete order. Very frustrated! Furthermore I ordered with them (same items were available on several websites) as they told me the items were in stock when I ordered. Yet months later I am still waiting!! I am out of patience!… Read Full Review

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★★★★★

“Excellent service and a great sofa”

Written on: 15/11/2014 by CraigDGraham (2 reviews written)

We loved visiting your factory warehouse showroom with all the hospitality and detailed information. The ordering process was easy, received lots of help on the phone and by email. Very accommodating with delivering the sofa, very nice delivery men – carried our sofa to our 4th floor flat. The Winchester sofa is wonderful and looks very luxurious. The Silver Grey Leather compliments our room. Really Pleased!… Read Full Review

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★☆☆☆☆

“Shambles”

Written on: 05/10/2014 by fgCooney108 (1 review written)

I ordered and pre-paid for chair for £300. 1. Had for chase for an acknowledgement of the receipt of the order. 2. Phoned every week for 3 weeks to try and get a date for delivery (constantly being told it should be next week. 3. Week 3 I'm then told another 6 weeks so I agreed to cancel the order with a full refund which should go in the same day. 4. a week later I'm phoning to find out where my money is and the lady (who actually has been very polite) can't get through to accounts. so 4… Read Full Review

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★☆☆☆☆

“Shambles”

Written on: 03/10/2014 by fgCooney108 (1 review written)

I ordered and pre-paid for chair for £300. 1. Had for chase for an acknowledgement of the receipt of the order. 2. Phoned every week for 3 weeks to try and get a date for delivery (constantly being told it should be next week. 3. Week 3 I'm then told another 6 weeks so I agreed to cancel the order with a full refund which should go in the same day. 4. a week later I'm phoning to find out where my money is and the lady (who actually has been very polite) can't get through to accounts. so 4… Read Full Review

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★★★★★

“Really Happy with our Chesterfield Furniture”

Written on: 21/08/2014 by FrancJeffers (2 reviews written)

Although there were a few negative comments, I really liked the look and style of the furniture especially at the offer price. I searched high and low and DS4U were the cheapest. I read the reviews after I placed my order and got scared hence I made a short journey from Manchester to their showroom in Sunny Blackburn. I was greeted and made to feel welcome, whilst I waited I was offered a hot drink. A short time later James (sales assistant) came over and explained in detail all the different… Read Full Review

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★☆☆☆☆

“4mths, pre paid, no Sofa4U or me.”

Written on: 07/08/2014 by CowesIOW (1 review written)

I ordered and prepaid £569 including delivery for a standard Chesterfield single chair in April, 3 weeks later they called to advise it will cost an extra £410 delivery fee to the IOW. (Red Funnel only charge £37 to the island). No replies, finally in August, they have not made the chair yet, they had no options but to wait another 3 weeks for a delivery, or give a refund. Even though I could arrange local Red Funnel delivery, Designersofas4U cannot get it to Southampton in a timely manner… Read Full Review

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★★★★★

“Top company to deal with. Highly Recommended!!”

Written on: 21/07/2014 by Rochellebloomfield (2 reviews written)

Hi there, I always feel a little apprehensive when purchasing an expensive item on-line. My experience with Designer Sofas4u has been first class. The sofa is extremely comfortable and looks splendid. I received delivery of my chair over the weekend and just wanted to say how happy I am with it and also with the service. The delivery guys were great and very professional (phoning beforehand to let me know time etc). I had read various reviews about your services. Am really happy. Thanks… Read Full Review

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★★★★★

“Our new sofa has arrived”

Written on: 19/07/2014 by NatalieWillis (2 reviews written)

The new sofa is stylish, comfortable and an excellent online purchase. Customer service and delivery was great too, we were actually given a choice of which day to receive it. Both me and my partner hold down jobs in the city it's difficult for us to take time off work (no hols left for the year :) We opted for a Saturday delivery. One slight niggle tho, on delivery I noticed a leg on the sofa was scuffed. I pointed it out to the delivery driver and they quickly went to the van and got a… Read Full Review

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★☆☆☆☆

“Avoid like the plague!”

Written on: 15/07/2014 by Martingf452 (1 review written)

Quality was disgusting, no concept of customer service, took 30 days to come was suppose to take 7-21 days and 2 weeks to get my money back. I have genuinely never dealt with a ruder more incompetent crowd. Avoid like the plague!… Read Full Review

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★★★★☆

“Great sofa, happy customer”

Written on: 15/07/2014

We ordered our Swarovski chesterfield after being sent some of the requested swatches in a prompt fashion. We we're quoted 5 weeks and it arrived in 6 so not bad. A month and half is not that long to wait for a custom made sofa. Build quality seems excellent, no snags with ours, the swarovskis are set nicely and the quality is spot on. My other half is very happy with the sofa and therefore so am i!… Read Full Review

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★★★★★

“Good service on both my purchase”

Written on: 24/06/2014 by loury1976 (2 reviews written)

Recently my partner purchased a novelty armchair online for our newly decorated living room. It was actually my interior designer who advised me if Designer Sofas as it's good price, very prompt delivery on stated date. Based on this good experience I asked for velvet samples on a sofabed which arrived quickly. I then was able to place the order by phone for the sofabed. Delivery was within the quoted time, communication after placing the order to delivery was good. On the day of delivery the… Read Full Review

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