Star Tours UK Reviews

★★★★☆
4.3 / 5
302
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★★★★☆

“4 days-Paris”

Written on: 04/05/2016 by Thornton168 (1 review written)

I am really happy with the Star Tours package for Paris. Starting with the visa services, he is very prompt and meticulous with visa documentations. He also managed to get us an appointment and our visa got processed in 2days. I would definitely suggest others to avail the visa services by Star Tours. Coming to the tour: The tour was well organized to cover the maximum of Paris in short duration. I would appreciate the efforts by the Tour Manager. He was very helpful, informative, and was… Read Full Review

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★★★★☆

“Amazing experience with full of good memories”

Written on: 13/04/2016 by ranabir_saha (1 review written)

We (myself, my spouse and 7.5 years old daughter) went for Panoramic Europe trip for the duration from 6th April to 10th April. It was fantastic experience overall. All the places mentioned in the itineraries were covered. Hotels were really good and comfortable. We got Indian Foods for lunch and dinner. Breakfasts were available on all days. Though we didn't like the breakfast in one of the hotel, but that can be ignored. Specially, I would like to mention about our tour manager. He was very… Read Full Review

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★★★★☆

“4 days trip to historic Scotland”

Written on: 06/04/2016 by MyahBlack180 (1 review written)

I along with my friends and family had a nice trip to Scotland with Star Tours. The arrangements were really professional, timely and well planned. We had nice staff guiding us throughout our trip. The hotel was fine and so was the food. I suggest Star Tours to arrange for discounted hotels for overnight stay at London for those whose live far off from Wembley, for the night of return and the night before journey starts… Read Full Review

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★★★★☆

“A Good Deal”

Written on: 05/04/2016 by LasyaShashimohan (1 review written)

My mother and I traveled from India to Europe especially for the trip and were delighted to discover that Star Tours offered all that we had expected. The tour manager was a treasure-house of information and did the best he could to keep all of us engaged through the course of the trip. The activities that he encouraged us participate in were instrumental in making us a very close-knit travel group. Also, the tour manager’s emphasis on punctuality enabled us to see many places in a short… Read Full Review

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★★★★☆

“European Explorer 26/03/2016”

Written on: 04/04/2016

It was amazing to observe that the default tendency for everyone in the wonderful 9 day trip was to make friends and have fun. The friendly bond transcended across the age groups and the locations ppl came together from. Italy especially was covered in great detail. I also got to fulfil my long cherished wish to visit the snow kissed Austria; and Italy was covered in detail too. Food was amazingly authentic at all places and the hotels were decent too. The Road trips were long but the time… Read Full Review

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★★★★☆

“Amazing tour - "Best Of Europe With Disney"”

Written on: 02/04/2016 by parag_b (1 review written)

I recently had trip with star tours –“best of Europe with Disney”. We really had pleasant time for 6 days. After booking we got enough guidelines as and when we required. We felt comfortable with both tour manager and driver throughout our tour. Food quality was really good all days in lunch and dinner. They setup nice tent and delivered tasty food. Hotel stay was excellent. Our tour manager was really good to manage and make dynamic change during travelling. Overall he was able to… Read Full Review

Startoursltd's Response to parag_b's Review

Written on: 04/04/2016

Dear Mr Parag,

Thank you for your wonderful review. We are pleased to hear you enjoyed the excursion to Mt Titlis and the Paris by Night tour. We always strive to offer our passengers the best of what Europe has to offer.

Kind Regards,
Customer Care Team

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★★★★☆

“Spectacular Spain experience!”

Written on: 02/04/2016 by KeeganSloan (1 review written)

I d start with the back office team and the excellent support provided. The Spanish consulate did not accept the documents provided by star tours and insisted on a document from the carrier airlines to confirm tickets have actually been booked. Although, it wasn't a very reasonable demand, given star tours issued document had all details including pnr, one couldn't argue with the consulate. Also, the fact that they do not usually request for additional documents meant star tours had to do… Read Full Review

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★★★★☆

“Had an Tour of Scotland Easter ”

Written on: 30/03/2016

Lets start the best of our trip Scotland, what a beautiful country, I went with my wife and 2 kids on 25th March 2016 4 days tour, from London, we were fortunate that we went with star tours, it was fulfill trip great Experience, accommodation, excursions, sightseeing fantastic, With the exception of Dinner Day one at WORLD BUFFET food is Not prepared for Indian diners no DAAL some of the sauces were extremely salty and dried, pizza was very dried, it wasn't very authentic at all. 'Rest of the… Read Full Review

Startoursltd's Comment

Written on: 04/04/2016

Dear Sir/Madam,

Thank you for your kind feedback regarding your recent tour with us. We are naturally very concerned when we receive bad feedback about our restaurants. I would be grateful if you can contact us with your details.

Kind Regards,

Customer Relations Team

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★★★★☆

“Special thanks to Vaibhav Mehta (VISA)”

Written on: 24/03/2016 by Mohitjo (1 review written)

I haven't started my tour yet, but still feel like writing a review for the people who work very meticulously to get you a VISA. I have also taken VISA service from star tour and I must say, Mr Vaibhav is really a gem of person. He listen to all your doubts, give a clear picture of what is required. Timely follow with you for document and at the end ensure that you get a VISA Thanks for being supportive and helpful through out this VISA process. Appreciate all your effort. Thanks to Vaibhav and… Read Full Review

Startoursltd's Response to Mohitjo's Review

Written on: 04/04/2016

Dear Sir/Madam,

Thank you for your kind feedback regarding our visa service. I will be sure to pass the details to our visa team.

Kind Regards,

Customer Relations Team

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★★★★☆

“ i went to Scotland in March 2016 and star tour...”

Written on: 22/03/2016

i went to Scotland in March 2016 and star tour covered really good places, but one thing was disappoint me and it is Dinner at Heera Restaurant. This restaurant food was so bad and dishes, glasses, spoons, restroom, dinning area was so dirty. My humble request to star tour please do not bring anyone to this restaurant. overall was so good. Hotel and other kamasutra restaurant was great. Kamasutra was really good one to get dinner, i was feel like i am eating in India, really good test and… Read Full Review

Startoursltd's Comment

Written on: 04/04/2016

Dear Sir/Madam,

Thank you for your kind feedback regarding your recent tour with us. We are naturally very concerned when we receive bad feedback about our restaurants, I have highlighted the above to our contracts manager and we will be speaking to them in detail. I would be grateful if you can contact us with your details.

Kind Regards,

Customer Relations Team

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★★★★☆

“Amazing tour with great and excellent Driver and tour...”

Written on: 20/03/2016 by yokeloh2 (1 review written)

Our tour leader and driver is very pleasant, safe driving, patient and very friendly. The tour in general was great but if the options for food not only restricted to Indian only will be fantastic. I would also prefer to walk around in some places rather than just looking out from the coach. I presumed might not be that easy for the older age group. Very thoughtful, using different routes where we could see so much fantastic sceneries. Very grateful to him. … Read Full Review

Startoursltd's Response to yokeloh2's Review

Written on: 04/04/2016

Dear Sir/Madam,

Thank you for your kind feedback regarding your recent tour with us. We are delighted to hear that you had a wonderful time on your Tour. We value your feedback in regards to changing up the meals a little, and recently we have on some of our tours offered local meals to ensure you have a chance to enjoy the local food. We are very proud to serve you, and would welcome the opportunity to do so again very soon.

Kind Regards,

Customer Relations Team

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★★★★☆

“European panoramic tour feb 13th to 17th amazing...”

Written on: 19/02/2016 by Lalji (1 review written)

European panoramic tour feb 13th to 17th amazing tour reps and driver all pleasant and friendly service and information given all throughout the trip even provided us with jain meals on request… Read Full Review

Startoursltd's Response to Lalji's Review

Written on: 08/03/2016

Dear Lalji,

Thank you for your kind feedback regarding your recent Panoramic tour with us. We are always glad to hear feedback such as yours.

Kind Regards,

Customer Relations Team

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★★★★☆

“Good ”

Written on: 25/11/2015 by ShyannePereira (1 review written)

Sent from my iPhoneThanks for the glorious Europe tour. Your coach was cleaned and fine. Breakfast , lunch and dinner Was good. The person Mr.Khushru, was our tour manager very well with each other admirably. Thanks for Mr.khusru. The other person was Mr.Remond vadia!!!!!! Because of his nature he could not well with anyone. Being unsociable. No one can get on well with a person of that temperament. I would not tolerate such an insult. The men such offensive language to me.though… Read Full Review

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★★★★☆

“Overall very good. Enjoyed the tour”

Written on: 30/10/2015 by Ranjan.Kumar (1 review written)

My family took 10 days “European Explorer package”. Tour manager “Hushang” was very knowledgeable and took keen interest in providing all the help he could do during the trip and have high regards for his professionalism. I have two comment which I like Star Tour to consider - During summer months the hotels Star chooses must have air conditioning or minimum fans in the room. Travelers are tired and at the end of the one like to have atleast good night sleep. During summer… Read Full Review

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★★★★☆

“Our Experience of Majestic Europe was Great”

Written on: 27/09/2015 by Madhukar.S.Bhat (1 review written)

It was indeed a memorable tour for all of us. We had a great time, in fact 15 days passed like 15 minutes for us. Starting from our pickup from Heathrow airport in London till we were dropped back at Wembley in London, your team took care of us very nicely. Even though we were travelling in our coach for more than four to five hours daily we did not feel any tiredness nor the journey bored us. We were totally enjoying the scenic beauty of Europe throughout our journey. All our stay were very… Read Full Review

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★★★★☆

“SWISS EXPRESS - BANK HOLIDAY”

Written on: 24/09/2015 by Alisha263 (1 review written)

We went on a holiday to SWITZERLAND during our bank holiday weekend. It was so fabulous and fantastic that we would recommend this to all our friends. Our tour manager WAS EXCELLENT..He was superb and mind blowing. Kept us entertained through out the tour. Our Drivers were amazing ...specially one's dance....it was classic. Hotels were good and food was excellent. … Read Full Review

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★★★★☆

“I along with my wife, visited Europe ( Treasures of...”

Written on: 21/09/2015 by KHAGENDRA (1 review written)

I along with my wife, visited Europe ( Treasures of Europe)for nine days, ITSW 12th sep'15. We enjoyed the tour very much, all arrangement -Lodging, food were very good, transport was excellent. Tour guide's explanation with history of the places to be visited, during the journeys were awesome. During the journey beautiful stories, music, cinemas were there to entertain all tourists on board . Overall the tour was very enjoyable and very good. The only issue I want to mention that consumption… Read Full Review

Startoursltd's Response to KHAGENDRA's Review

Written on: 23/09/2015

Dear Khagendra,

Many thanks for your review. We are delighted to hear that you had a wonderful Treasures of Europe (ITSW) Tour. It is nice to hear that you enjoyed the hotels, coach and entertainment on board.

Additionally thank you for your feedback regarding the consumption of alcohol on the coach, we shall be reviewing our procedures once again and take appropriate action should it be deemed necessary.

Thanks once again, hope to see you on a tour once again.

Kind Regards,

Customer Relations Team

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★★★★☆

“Majestic Europe Agust 29th - 10th Sep.”

Written on: 19/09/2015 by Jadhav (1 review written)

It was a great tour, saw lots of important landmarks of countries visited. Question one may ask is why did you enjoy this tour ? The answer is & credit goes to our Tour Manager who provided in depth History of each place we visited. He is a true professional who displayed great understanding of each & every type tourist on coach of unique character & background. The Tour Manager, whom I will address as a Professor of " Tourist Psychologist ". It is not an easy job to handle the tourist who are… Read Full Review

Startoursltd's Response to Jadhav's Review

Written on: 21/09/2015

Dear Jadhav,

Many thanks for your kind review. I am happy to hear you had a wonderful tour and you enjoyed the tour manager on your Majestic Europe Tour. I would also like to thank you for your feedback on the boxed lunch and Tuscany hotel, which I will forward to the Operations Team.

Kind Regards,

Customer Relations

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★★★★☆

“Value For Money”

Written on: 14/09/2015 by ganred (1 review written)

I had very good time with the 'treasures of Europe' trip for 9 days, we traveled so many places through out and never felt tired, that is the beauty of this tour, the hotels and food was excellent for most part of the tour, the whole group travelling along with me in the coach had become one large family by end of the 9 days, from 10th day i was missing the wake up call and friends i made during the tour, our tour guide Adi was humorous and knowledgeable. It will be great if the tour can… Read Full Review

Startoursltd's Response to ganred's Review

Written on: 19/09/2015

Dear Sir/Madam,

Thank you very much for your review and we are glad you enjoyed your Treasures of Europe (ITSW) Tour. Thank you also for recommending our services. We certainly look forward to welcoming you back in the near future.

Kind Regards,

Customer Care Team

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★★★★☆

“9 days Discover Europe without Disney”

Written on: 12/09/2015 by sendsmile (1 review written)

Over all good experience Did not like - The worst experience with Bus AC brake down. Did not get a chance to have optional Zurich tour. Uncleaned bus windows did not provide clear view though majority of time we have to see and take pictures through window. Poor maintenance of WC on the bus. Thinks can be improved - Location of hotel could be at more strategic that can reduce travel time and provide more sight seeing options. Such as closer to main city. Selection of hotel must have AC… Read Full Review

Startoursltd's Response to sendsmile's Review

Written on: 18/09/2015

Dear Sir/Madam,

We would like to thank you that you have taken the time to leave such a good feedback. We apologize for the bad service regarding the coach and Hotel, please be sure we will forward it to our operations team.

Kind Regards,

Star Tours Customer Care Team

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