Star Tours UK Reviews

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★★★☆☆

“Panatomic tour”

Written on: 27/05/2015 by Darshini1986 (1 review written)

Sami tour manager is very friendly and taking care throughout trip and explaining everything very well. I have given 3stars because food was bad can't survive on that food for long. Should have given some more time for shopping. He is a hard worker!! Bus seats were not comfortable less leg space is less. We need space because it's long journey. Bus can be a bit luxury. In short duration he has covered lot countries which is very difficult to manage time… Read Full Review

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★★★☆☆

“Majestic Europe 9th May2015.”

Written on: 25/05/2015 by mayurdharmshi (1 review written)

We had a memorable tour with Star Tours the only reason was Tour manger and Driver  was very informative with full Entertainment and Games.He completed the promised itinerary. But the sad part was our expectations on food which we had heard from fellow passengers who toured last year.There was no Kitchen caravan for most of days and food was served in same normal restaurants which were used by other operators.The quality of roti paratha was sad we never expected from Star tours and saddest… Read Full Review

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★★★☆☆

“Treasure of eurpoe tour experience”

Written on: 16/04/2015 by raghuv (0 reviews written)

All is well that ends well.But the end was very pathetic and uncomfortable as it took 5.30 hours to reach from Calais to East ham.Couch was also changed at Dover and was very uncomfortable.Start and the entire tour journey upto Dover was very comfortable,smooth and safe .Coach Captain was excellent.Stay at hotel Lago Verde in Florence was not much appreciated in comparison to other hotels during the tour.The ambience of hotel was very attractive but the interior was not so. The wine was… Read Full Review

Prasadshetty's Response to raghuv's Review

Written on: 24/04/2015

Dear Client,

Thank you for leaving this detailed review.

We are very pleased to hear that you enjoyed the meals, and other aspects of the tour.

We will look into the other issues you have raised and and inform the relevant departments to bring these issues to their attention.

Thank you for choosing Star Tours for your holiday experience and we look forward to serving you and your family again in the very near future.

Thank you for sharing your experience with Star Tours.

Kind regards,

Mr Prasad Shetty
Customer Relationship Manager
Star Tours LTD

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Skukreja's Response to raghuv's Review

Written on: 30/04/2015

hi

we are planning to take treasures of Europe on 6/29/15 any important we should know that makes our journey comfortable. Our son is 11 yrs and fussy about food. Like yourself our drop off poin is East Ham too. Around what time in the night should we expect to there. Our hotel after drop off is in Camden, Londo so just getting an idea of the arrival time in hotel and trying to make food arrangements for that night,

thankyou
jimmy

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★★★☆☆

“Disney special Easter 2015”

Written on: 11/04/2015 by avni11 (1 review written)

Hello All The reason I gave a 3* was for the tour manager and the tour itself. Apparently the issue that was very poor to say is the Hotel & the breakfast. I have been to Italy for 9 days before & the hotels & food especially the breakfast was amazing. This time it was very poor mean completely awful. Needs a lot of improvement.I have traveled 3 times with star to different destinations but this tour was poor(foodwise) Could have been better … Read Full Review

Prasadshetty's Response to avni11's Review

Written on: 21/04/2015

Dear Ms Avni,

Thank you for taking the time out & leaving this informative review.

We are very pleased to hear that you enjoyed most of your trip to Paris. We will be following up on the issues you have raised in regards to the food. We are always concerned when a passenger raises a complaint about the food, so we will ensure improvements are made, to ensure client expectations are met.

Thank you for choosing Star Tours for your holiday experience and we look forward to serving you and your family again in the very near future.

Thank you for sharing your experience with Star Tours.

Kind regards,

Mr Prasad Shetty
Customer Relationship Manager
Star Tours LTD

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★★★☆☆

“Star tours is blessed with the person I dealt with ”

Written on: 13/03/2015 by Williej259 (1 review written)

Star tours is blessed with the person I dealt with I went on the Panoramic tour on 28 Feb -04 March . Itinerary Too much traveling and not good to charge another £15 for the night tour which is not worth . Staff But let me talked about the tour manager first . He is very kind hearted, helpful and simply nice and I m very happy to be on the tour with him and your organisation is blessed with him . But the driver is bit rude and telling of customers when other customers around which… Read Full Review

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★★★☆☆

“Dinshaw is best”

Written on: 25/12/2014 by Sid_3006 (1 review written)

Hi, I took a 9 day Europe tour of star tours on 9th of Aug, The good thing abt the tour was that there were lots of Indian which made trip feel home, Also the tour was well designed to accommodate wide range of destinations. FOOD: The food was also good however the way it was served was really bad , you will feel that you are having a marriage dinner in India with tons of people struggling for the food. HOTELS: All the hotels were outside the city and not approachable to any of the city… Read Full Review

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★★★☆☆

“Swiss Special”

Written on: 03/09/2014 by upenmehta1 (0 reviews written)

Our family of 4 from Los Angles, USA took Swiss Special tour on August 16, 2014 through august 19, 2014. This tour was designed for 4 days and itinerary was compact with lots of places to visit. The bus diver, coach and Tour Manager were excellent. The places we visited were excellent, beautiful, very unique places to visit. The tour itineary was very precise and duration for each places were fair. We wish we had more time at Jungfrau mountain. The Hotels were not impressive and food was… Read Full Review

Star Tours's Response to upenmehta1's Review

Written on: 08/09/2014


Hi,

Thank you for leaving this review upon this social media website. We are pleased to hear that you enjoyed the tour and we are sure to pass your kind words to the tour manager and the driver.
We will look into the issues you have raised regarding the food and the hotels and implement the necessary changes.
We hope to serve you and your family in the near future.

Kind regards,
Manjit Suri
Sales Manager
Star Tours UK Ltd

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★★★☆☆

“It's descent for the price but can be better”

Written on: 24/08/2014 by Ward287 (1 review written)

We just returned from 14 day majestic Europe tour and I promised Adi, our tour manager that I will give me feedback. I will give feedback in different areas as they are all different. Sightseeing - the trip was pretty good in packing many different places in various cities. I don't think we would have seen so many places without a guided tour. This is our first guided tour so we didn't really knew what to expect. Star tour could have done a better job if they has an introductory video of the… Read Full Review

Star Tours's Comment

Written on: 30/08/2014

Hi,

Thank you for leaving this review upon this social media website regarding your Majestic Europe tour. We are pleased to hear that you enjoyed the tour and we are sure to pass your kind words to the tour manager. We have noted the points that you have raised and we will look into improving your services.
We hope to serve you and your family in the near future.

Kind regards,
Manjit Suri
Sales Manager
Star Tours UK Ltd

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★★★☆☆

“Ok”

Written on: 03/08/2014 by McNeillfb1988 (1 review written)

We just returned from 12 days eudl tour. There was no kitchen caravan every day in the restaurant and almost same food no varieties. food part was bad. Hotel was good. Management was good. They need to go back back to kitchen caravan. … Read Full Review

Star Tours's Comment

Written on: 06/08/2014

Hi,

Thank you for leaving this review upon this social media website regarding the Europeans Delights Tour.
We will look into your feedback and improve our services. We apologise for any inconveniences you faced.

Kind regards,
Manjit Suri
Sales Manager
Star Tours Ltd UK

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★★★☆☆

“Swiss special ”

Written on: 11/06/2014 by JPS2 (1 review written)

Was very excited about this tour as itinerary looked good covering most of interesting sites. Enjoyed very much Jungfrauch Titlis Luzern and Geneva . Driver was excellent , driving was within speed limits and smooth. Personally he was always smiling and courteous and helpful with luggage all the time. Unfortunately can't say the same for tour manager Mr N Sethna. He was not at all courteous abrupt at times and changing plans three times one day due his lack of knowledge. Knowledge about sites… Read Full Review

Star Tours's Response to JPS2's Review

Written on: 16/06/2014

Hi,

Thank you for leaving this review upon this social media website regarding your Swiss Special Tour. We are pleased to hear that you enjoyed the tour. Please contact us in regards to your feedback regarding the tour manager.
We hope to serve you and your family in the near future.

Kind regards,
Manjit Suri
Sales Manager
Star Tours UK Ltd

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★★★☆☆

“Treasures of Europe 3rd may to 11th may2014”

Written on: 11/05/2014 by Devireddy (1 review written)

The tour is well organised except poor quality of hotel stay in Rome italy,in the sense that: 1.Fairdeal mercides bus is comfotable and the Andria driving n behaviour is good.one improvement requires is inside bus atleast one full cleaning after every 2 or 3 days required..that is lacking.. 2.Tour manager Neeraj is organised and takes care of washrooms requirement and passengers carefully. Improvement needs is..to tell more about the countries,places,culture,economy like the guide did last… Read Full Review

Star Tours's Response to Devireddy's Review

Written on: 15/05/2014

Hi,

Thank you for leaving this review upon this social media website. We are pleased to hear that you enjoyed the tour. Our tour managers always appreciate when their hard work is appreciated and we at Star Tours strive to make everyone's holidays as memorable and as enjoyable as possible. We hope to serve you and your family in the future.

Kind regards,
Manjit Suri
Sales Manager
Star Tours Ltd UK

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Devireddy's reply to Star Tours's Comment

Written on: 15/05/2014

Sir..
Take care about change of hotel in rome..

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Star Tours's reply to Devireddy's Comment

Written on: 15/05/2014

Sir,

We have sent our concerns to the supplier to ensure that our passengers receive better services. Please accept our apologies for any inconvenience caused.

Kind regards,
Manjit Suri
Sales Manager
Star Tours Ltd UK

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★★★☆☆

“Star Tours Majestic Europe - TG Uday / Romeo / JayJay-...”

Written on: 19/08/2013 by SS27072013 (1 review written)

The 14 day tour across 7 countries in Europe. It was well organized with enough time to see the places/ monuments that are part of the published itinerary. Food and accommodation was good though I found it very odd that International hotels across Europe provide the same breakfast to the customers. Bread, scrambled eggs, bacon, croissant, cereals, tinned fruits, yogurt. When I go on my own to these countries, I will never stay in these hotels for their breakfast is so boring. Even Ramada's… Read Full Review

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★★★☆☆

“Good Food and Accomodation, but rushed tour”

Written on: 06/08/2013

Treasures of Europe - July 22 to 31. Good Things - Great food, vegetarian, on all days. Good accommodation in 3 or 4 star hotels. tour guide very approachable, knowledgeable and responsible (mr khushroo). switzerland (engelberg and mt titlis) very enjoyable,so also black forest in germany - good amount of time here. good trip for over 50s/60s folks who wish everything done and do not wish to explore on their own. Bad Things - most of the days spent on the bus in driving times. at least on 5… Read Full Review

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★★★☆☆

“Majestic tour July2013 with Addi”

Written on: 03/08/2013

The tour was pretty good over all. The management was done excellent by our tour manager. The best part of the tour was the night tour of Rome and Paris in which we got a lot of extra knowledge about the cities from Addi. The only suggestion from me would be some decent arrangement for sitting at the lunch stops and inclusion of more local food items in d menu instead of Indian food everywhere… Read Full Review

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★★★☆☆

“not an enjoyable experience ,majestic europe star tours”

Written on: 22/07/2013 by sghalbhavi (1 review written)

our tour started on 15th june ending on 28th june.every one was telling us about managers of ur tour.but for our bad luck we had a very unfriedly short tempered rude manager.he was not helpful for senior people .he never took all travellers as a one single group he never cared wether all are following him.with few young ones he used to run away. never once he asked us about our problems.even if we tried to tell or ask something, never listened. there was no hot water in rotterdam hotel in… Read Full Review

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★★★☆☆

“Italy by Flight”

Written on: 08/07/2013 by narendra51 (1 review written)

We took this tour on 02 July 2013.This was a 6 day tour,which could easily have been a 5 day,if properly organised. We wasted lot of time in Venice and Milan.....in Venice after the gondola ride we wasted over 4 hours sitting around in hot weather doing absolutely nothing. And also on 6th day,we were taken to Milan and over 5 hours were wasted just window shopping. I hope Star Tours take notice… Read Full Review

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★★★☆☆

“Good trip, well organized”

Written on: 02/07/2013

It was great trip to Switzerland, Germany, and Paris. We enjoyed a lot. Mr.Rajesh, our tour manager explained everything in advance, it helped us to follow properly at tourist places. Timing was also well covered. I would like to add one more thing here. For any organization after sell service is very important. I didn't see this service in Start tour. I had asked for group photo took by one our co-tourist. I had not got any response from star tour to catch that person for getting group… Read Full Review

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★★★☆☆

“Grand europe may 30th departure tour review”

Written on: 21/06/2013

AT 3 PLACES HOTEL COULD BE A BETTER,BECAUSE AT ONE HOTEL YOU HAVE TO USE SINGLE BAD(SIZE OF THE BAD IS FOR SINGLE PERSON ONLY) FOR 2 PEOPLE. TABLE ALLOCATION MAINLY AT THE TIME OF BREAK FAST CREATES FILLING LIKE A SECOND CITIZEN. EVEN SOME TIME WHEN THERE IS NO REQUIREMENT OF TABLE ALLOCATION AT LUNCH PLACES TOUR MANAGER NOT TO DO THAT.BECAUSE SOME TIME YOU ARE NOT ABLE TO MOVE OUT AND IN ON THE TABLE WITH SITTING 12 OR 18 PEOPLE ON ONE TABLE. IF ONE INDIAN ITEM AND INDIAN TEA WAS INCLUDED… Read Full Review

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★★★☆☆

“Swiss Express coach tour”

Written on: 30/05/2013 by Tazeen (1 review written)

My family and I always wanted to visit Switzerland and upon recommendation from many of our colleagues and friends, we had taken the Swiss Express coach tour starting on 24th My 2013. The coach tour manager Wajid and the driver Nasir took really good care of us. The trip was made enjoyable with their sense of humour. The food was good, could have been better. We could have been given more time for each of the tourist attractions especially to people with small children and on 27th May , the… Read Full Review

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★★★☆☆

“went on special swiss tour may end 2013 with my wife....”

Written on: 30/05/2013 by brijender (1 review written)

went on special swiss tour may end 2013 with my wife. the tour was good BUT was promised to be put up in hotel RAMADA in Engelberg for 2 nights on all the correspondences until the day of check-in when we were taken to a below par HC central hotel. -the hotel was filthy, -small rooms, -the dinner plates were wet everytime we had food, -there was never anyone on reception and i had to call someone from the kitchen to deal with everytime i wanted something, -the toilet door didnt lock… Read Full Review

Star Tours's Response to brijender's Review

Written on: 13/06/2013

Hi,

Thank you for leaving your review upon this social media site.

We at Star Tours are naturally concerned when any of our clients have cause for complaint. Upon reviewing your correspondence, we believe that an elaboration would be appropriate.

Regarding your stay at Engelberg we ensure all our passengers are put up in either a 3* or a 4* Hotel. At no point would we promise to put passengers in a specific hotel as these would be subject to availability.

We have asked the hotel management at HC Central to look into the matters that you have raised concerns about regarding wet plates and no one being available at reception.

We have been using the services of HC Central for several years now and have not received complaints regarding the hotel or the food however we will keep the points you raised in mind in case we receive similar complaints and act accordingly.

We are disappointed that you have chosen this method of communication to readdress your concern with us and not contacted us directly. If you would like to contact us you may do so by addressing your correspondence to info@startours.co.uk and we will respond to you within statutory UK guidelines.

We hope that you will get in contact with us in the very near future

Yours Sincerely,

Mr. Manjit Suri

Sales Manager

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Brijender's reply to Star Tours's Comment

Written on: 13/06/2013

Hi Manjit,
Thanks for your reply.
I can understand that there was no commitment for the stay on ramada, but you promised atleast a 3* hotel, and although hc central might have got the star rating, but condition of the hotel during our trip was really horrible, and it looked like cleanliness and hospitality was least of the hotel staff's concern. I have travelled abroad on quite a few occasions and atleast know which hotel has maintained the 3* standards,

I do apologise If you felt disappointed at me writing my concerns here, but i guess that is what this site is for, reviews coming straight for the horses mouth. I would have raised concerns with you personally, but to be honest, I was expecting Star Tours to send me a courtesy email asking for any concerns which I didn't. So I had to vent out my disappointment somewhere and found this link from your website.

Thanks again for your showing concern.

Brijender

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