Star Tours UK Reviews

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4.3 / 5
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★☆☆☆☆

“Europe would have looked better without you Star Tour.”

Written on: 24/07/2017 by Ashish.Singhi (1 review written)

We had booked a 5 days Panaromic Europe tour for the period of 10th Of July to 14th of July 2017 from UK. Things I liked: 1. Everything was managed well and all our queries were handled well by Star tours till the boarding of bus from UK. 2. The Bus/Coach was well maintained with 3/4 CCTV cameras on it(Which were of no use - explained below). It had charging point for mobiles/tablets. AC was working well through out the tour. 3. Hotels were above average. 4. They tried to cover most of the… Read Full Review

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★☆☆☆☆

“Tour ”

Written on: 02/07/2017 by Stephens457 (1 review written)

Tour -for the amount of money you pay ,the service you get is so bad. Not the hotel they mentioned 3 star or less The places they cover didn't happened you spend more time in the coach bus than sight seeing . Switzerland -we had a 2star hotel with no fan or air conditioning but bugs when we opened the door rest rooms are so duty. Same food every day. We saved the money to go to this tour. Lost all the money , didn't even get to see anything .in Rome we paid extra to see the night tour if not… Read Full Review

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★☆☆☆☆

“Worst Experience with Star Tours 4 Day DisneyLand”

Written on: 12/06/2017 by rishikumar02 (1 review written)

I had a very bad experience with Star Tour. I did the booking with them for 4 Day DisneyLand(1st hune to 4th June 2017) and it was horrible experience. Firstly, They provided false/wage information during my discussion one day before the Tour, The person on the call centre(Not 100% sure on name) din't have answers to my query he was not tranferring my call to his supervisor I have asked him to drop me a email he din't turn up with reply regarding my pickup and driver, he again forward my… Read Full Review

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★☆☆☆☆

“Mistakes in Invoices even though amount fully paid”

Written on: 09/06/2017 by 255Alvarado (1 review written)

To whoever it may concern I have booked for 14-day Majestic Europe tour with disney. I have paid money in full amount and I am attaching pdf invoice. It does not include the full amount I paid for disney tour. Take a look and let me know why there is a discrepancy. I have send e-mail previously as well but no one has replied. This is not a reliable service from you guys and sounds like you only responds whenever it is in your favour. You have no concern for the customers… Read Full Review

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★☆☆☆☆

“Charging extra for child to Adult fare”

Written on: 04/06/2017 by 444Myers (1 review written)

I paid 100% the tour cost through Star Tours Website. I received an invoice asking to pay more for one of my kids to adult fare. According to them they need four adults for two rooms. We were total husband and wife and three children, I felt star tours tried to cheat and recover more mone. I was told if I dont pay extra to convert one of child to adult they would cancel the tour for which I already book my flight to London and went through website registration process etc. I cancell the tour as… Read Full Review

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★☆☆☆☆

“Terrible Experince”

Written on: 30/05/2017 by sagar_raturi (1 review written)

I had a very bad experience with Star Tour. I did the booking with them for 6 Day Europe tour with Disney and it was horrible experience. Firstly, They provided false information during my discussion with them on the rates of the tour. They promised me the discounts on my booking over phone and then even gave me provisional invoice making me believe that I will get the discount. When assured that I will get the discount, when I paid the 25% of the amount to book the seats, the next day they… Read Full Review

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★☆☆☆☆

“Avoid Day trip - Isle of Wight - Waste of money”

Written on: 21/05/2017 by CarterYoung431 (1 review written)

A complete waste of time and money and a badly planned trip. It’s a shame as most of the people on the trip were friendly and fun, and it could have been a good memorable day. Some time was wasted waiting around for the coach in morning, and half an hour was wasted at home time – 3.45pm due to passengers being late. We missed 5pm ferry, and had to get on 5.30pm ferry. There was a lot of waiting around time through the day. My biggest complaint is we arrived in Isle of Wight Alum bay about… Read Full Review

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★☆☆☆☆

“got cheated ”

Written on: 20/05/2017

got Cheated with the money from them and instade of working with customer they put all blaim on customer and behave as if they dont care. And i have a feeling they will going to treat us very bad coz of the review that i m putting for them. I have transfer the funds for our upcoming tour in june and they do currency exchange as per they want and when u try to talk they dont woral 14 ppl group we are totk with you. We are big group. We have best customer service in US but this ppl if you dont… Read Full Review

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★☆☆☆☆

“very bad”

Written on: 06/05/2017 by drMcPherson44 (1 review written)

very bad quality tour manager tour was boring personally didn't enjoy it food was fxcking shxt… Read Full Review

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★☆☆☆☆

“Not good”

Written on: 18/04/2017 by 378English (1 review written)

This was our 3rd trip with star tours and unfortunately it would be our last. We travelled with our 3 year old to Disney land special tour.First we were allocated seats at the last though we had booked the tickets very early. We were seated diagonally opposite in the last two rows and it spoiled the holiday experience as a family. Second the quality of food in the Indian restaurant was below average. We had to travel one hour each way to eat that food and at the end we were left with less then… Read Full Review

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★☆☆☆☆

“Skanda Vale Temple Trip”

Written on: 11/04/2017

On 7th April, 2017 a group of 16 people booked a trip to Skanda Vale Temple in Wales from Wembley in London. We were supposed to leave at 10:30pm, there was no sign of the coach till 10:45pm and when it did come, it was a 12 seater van. As there was 16 of us, that obviously was not possible, therefore we asked the driver what was to do next. The driver recommended that we wait at Wembley until he goes to Eastham, which is around 1 hour drive, for him to fix more seats. We refused as we did not… Read Full Review

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★☆☆☆☆

“DO NOT TRAVEL WITH THEM”

Written on: 08/04/2017 by Jermaineh272 (1 review written)

No customer delightment. They dont care about the customer and are only money minded. Had been with them a month back and had a terrible experience … Read Full Review

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★☆☆☆☆

“Record everything they say over phone. Later they will...”

Written on: 30/03/2017 by Cassidy412 (1 review written)

I have booked a tour to Europe and discussed the schengen visa requirement with a Customer care executive. after this I have booked the tour and have sent passport and all documents for visa stamping with Star tours, Then they calls up and say that there is some problem with the validaity of my UK visa, which I clearly verified with star tours on phone. But they bluntly denied saying anything like that and are not ready refund full amount. The tour is not even confirmed, and this happened 27… Read Full Review

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★☆☆☆☆

“Quotation with Itinerary required for Europe Tour for...”

Written on: 16/02/2017 by Nobletv267 (1 review written)

I had to go through 5 different people to chat with.I just need an email on the itinerary and the cost by email to give to my bank for the approval of the funds. Last I was confirmed by a rep called Urvi and she said that i should receive the email in 5 minutes. it is already 15 minutes now and I have not received. what I need. When you are at the peak of chatting the Operator ends the conversation, I wonder why. I found this very rude and unprofessional. I wonder how difficult is this to… Read Full Review

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★☆☆☆☆

“Really Bad Experience for the 4 days Swiss special tour”

Written on: 04/10/2016 by soumyam123 (1 review written)

Hi, I have booked the trip Swiss special with Star Tours which departed London on 29th of Sep. I was really happy with the accommodations, food and the coach provided. They were top class. But I was really disappointed with the tour manager. We opted for the Jungfrau optional excursion. While returning he left us at Jungfrau. As we were travelling with a very small kid we had to face a lot of difficulties getting back. When we contacted him he said you were not there at the meeting… Read Full Review

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★☆☆☆☆

“Europe”

Written on: 18/09/2016 by PYDESAI (1 review written)

Traveled with star tours on august 2016 (MJEP) departure .we had very bad experience with this company & just received apology from his customer relation manager. Tour manager  was rude person & insulted my friend many times in tour & he don't know how to talk. hotel rooms given at Netherlands (NH) has dirty gutter smell & hotel manager/ tour manager refuse to Change rooms in-spite of my several request & my daughter sleep 2 nights in that dirty room & got sick. food at most of places are… Read Full Review

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★☆☆☆☆

“tour manager from calais to london miss Pallavi”

Written on: 12/09/2016 by Breanna361 (1 review written)

Hi, She don't know how to speak with customer, she use word like "Bloody" and scream which she not suppose to talk and think she own the company and treat customer very badly, she don't know the way and when anyone from bus ask about route and time to reach at destination she was ignore to answer it was bad traffic but she should check on-line or call someone, but she ignore to do she even tell that if you want to get off from bus you can do that, but we pay for service and she was not suppose… Read Full Review

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★☆☆☆☆

“Worst Company!!!!!!”

Written on: 05/09/2016 by Mohammadh161 (1 review written)

Never book with the company, The tour can get cancelled without any notice and the conpay will refuse to release deposit till 2 weeks before the trip. speak with anyone on call centre/ "SIR i will have conformation by tommorow and will give you a call but we cannot process the refund as the trip has not been cancelled" have been saying this for a week… Read Full Review

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Pydesai's Comment

Written on: 18/09/2016

Traveled with star tours on august 2016 (MJEP) departure .we had very bad experience with this company & just received apology from his customer relation manager.
Tour manager was rude person & insulted my friend many times in tour & he don't know how to talk. hotel rooms given at Netherlands (NH) has dirty gutter smell & hotel manager/ tour manager refuse to Change rooms in-spite of my several request & my daughter sleep 2 nights in that dirty room & got sick.
food at most of places are tasteless & sightseeing times given are less.
we have been promised front four seats because we are first tour to book almost 6 month in advance with full payment.but last minute they refuse & from day 1 of tour we feel like cheated.
we have been traveled with cox & kings /sotc tour company in past but first time we got bad experience .

we will not recommend this company & will not travel again with star tours UK has office in wembley(London)

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★☆☆☆☆

“Swiss Express tour”

Written on: 30/08/2016

Tour Manager - Wajid Whole the tour should be scrapped and merged to some other tour. The itenary says Tour is for 5 days but you actually enjoy 2 days, rest 2.5 days are simply traveling on the bus. To travel to switzerland we need to cross france, Germany, luxembourg via bus which consumes 2 days of the bus journey. I felt mis-guided with the itenary. Along with that, the additional excursions are 50% cost of the itenary which people dont realise until they pay for aditional excursion. I… Read Full Review

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★☆☆☆☆

“AVOID this company ”

Written on: 25/08/2016 by Peacocksv164 (1 review written)

1. very dodgy and impolite company 2. doesnt know ABC of customer service 3. impolite and rude tour managers 4. they think they can change or cancel things as they feel like without any one cross questioning them 5. horrible, torture tour; the buses arent right for night tours for sure. … Read Full Review

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Summer Sun 2017 - Mark Warner