Star Tours UK Reviews

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★☆☆☆☆

“Really Bad Experience for the 4 days Swiss special tour”

Written on: 04/10/2016 by soumyam123 (1 review written)

Hi, I have booked the trip Swiss special with Star Tours which departed London on 29th of Sep. I was really happy with the accommodations, food and the coach provided. They were top class. But I was really disappointed with the tour manager. We opted for the Jungfrau optional excursion. While returning he left us at Jungfrau. As we were travelling with a very small kid we had to face a lot of difficulties getting back. When we contacted him he said you were not there at the meeting… Read Full Review

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★☆☆☆☆

“Europe”

Written on: 18/09/2016 by PYDESAI (1 review written)

Traveled with star tours on august 2016 (MJEP) departure .we had very bad experience with this company & just received apology from his customer relation manager. Tour manager  was rude person & insulted my friend many times in tour & he don't know how to talk. hotel rooms given at Netherlands (NH) has dirty gutter smell & hotel manager/ tour manager refuse to Change rooms in-spite of my several request & my daughter sleep 2 nights in that dirty room & got sick. food at most of places are… Read Full Review

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★☆☆☆☆

“tour manager from calais to london miss Pallavi”

Written on: 12/09/2016 by Breanna361 (1 review written)

Hi, She don't know how to speak with customer, she use word like "Bloody" and scream which she not suppose to talk and think she own the company and treat customer very badly, she don't know the way and when anyone from bus ask about route and time to reach at destination she was ignore to answer it was bad traffic but she should check on-line or call someone, but she ignore to do she even tell that if you want to get off from bus you can do that, but we pay for service and she was not suppose… Read Full Review

Pydesai's Comment

Written on: 18/09/2016

Traveled with star tours on august 2016 (MJEP) departure .we had very bad experience with this company & just received apology from his customer relation manager MR. JIGAR DAMANI.
Tour manager UDAY was rude person & insulted my friend many times in tour & he don't know how to talk. hotel rooms given at Netherlands (NH) has dirty gutter smell & hotel manager/ tour manager refuse to Change rooms in-spite of my several request & my daughter sleep 2 nights in that dirty room & got sick.
food at most of places are tasteless & sightseeing times given are less.
we have been promised front four seats because we are first tour to book almost 6 month in advance with full payment.but last minute they refuse & from day 1 of tour we feel like cheated.
we have been traveled with cox & kings /sotc tour company in past but first time we got bad experience .

we will not recommend this company & will not travel again with star tours UK has office in wembley(London)

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★☆☆☆☆

“Worst Company!!!!!!”

Written on: 05/09/2016 by Mohammadh161 (1 review written)

Never book with the company, The tour can get cancelled without any notice and the conpay will refuse to release deposit till 2 weeks before the trip. speak with anyone on call centre/ "SIR i will have conformation by tommorow and will give you a call but we cannot process the refund as the trip has not been cancelled" have been saying this for a week… Read Full Review

Pydesai's Comment

Written on: 18/09/2016

Traveled with star tours on august 2016 (MJEP) departure .we had very bad experience with this company & just received apology from his customer relation manager MR. JIGAR DAMANI.
Tour manager UDAY was rude person & insulted my friend many times in tour & he don't know how to talk. hotel rooms given at Netherlands (NH) has dirty gutter smell & hotel manager/ tour manager refuse to Change rooms in-spite of my several request & my daughter sleep 2 nights in that dirty room & got sick.
food at most of places are tasteless & sightseeing times given are less.
we have been promised front four seats because we are first tour to book almost 6 month in advance with full payment.but last minute they refuse & from day 1 of tour we feel like cheated.
we have been traveled with cox & kings /sotc tour company in past but first time we got bad experience .

we will not recommend this company & will not travel again with star tours UK has office in wembley(London)

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Pydesai's Comment

Written on: 18/09/2016

Traveled with star tours on august 2016 (MJEP) departure .we had very bad experience with this company & just received apology from his customer relation manager MR. JIGAR DAMANI.
Tour manager UDAY was rude person & insulted my friend many times in tour & he don't know how to talk. hotel rooms given at Netherlands (NH) has dirty gutter smell & hotel manager/ tour manager refuse to Change rooms in-spite of my several request & my daughter sleep 2 nights in that dirty room & got sick.
food at most of places are tasteless & sightseeing times given are less.
we have been promised front four seats because we are first tour to book almost 6 month in advance with full payment.but last minute they refuse & from day 1 of tour we feel like cheated.
we have been traveled with cox & kings /sotc tour company in past but first time we got bad experience .

we will not recommend this company & will not travel again with star tours UK has office in wembley(London)

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★☆☆☆☆

“Swiss Express tour”

Written on: 30/08/2016

Tour Manager - Wajid Whole the tour should be scrapped and merged to some other tour. The itenary says Tour is for 5 days but you actually enjoy 2 days, rest 2.5 days are simply traveling on the bus. To travel to switzerland we need to cross france, Germany, luxembourg via bus which consumes 2 days of the bus journey. I felt mis-guided with the itenary. Along with that, the additional excursions are 50% cost of the itenary which people dont realise until they pay for aditional excursion. I… Read Full Review

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★☆☆☆☆

“AVOID this company ”

Written on: 25/08/2016 by Peacocksv164 (1 review written)

1. very dodgy and impolite company 2. doesnt know ABC of customer service 3. impolite and rude tour managers 4. they think they can change or cancel things as they feel like without any one cross questioning them 5. horrible, torture tour; the buses arent right for night tours for sure. … Read Full Review

Pydesai's Comment

Written on: 18/09/2016

Traveled with star tours on august 2016 (MJEP) departure .we had very bad experience with this company & just received apology from his customer relation manager MR. JIGAR DAMANI.
Tour manager UDAY was rude person & insulted my friend many times in tour & he don't know how to talk. hotel rooms given at Netherlands (NH) has dirty gutter smell & hotel manager/ tour manager refuse to Change rooms in-spite of my several request & my daughter sleep 2 nights in that dirty room & got sick.
food at most of places are tasteless & sightseeing times given are less.
we have been promised front four seats because we are first tour to book almost 6 month in advance with full payment.but last minute they refuse & from day 1 of tour we feel like cheated.
we have been traveled with cox & kings /sotc tour company in past but first time we got bad experience .

we will not recommend this company & will not travel again with star tours UK has office in wembley(London)

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★☆☆☆☆

“MJEP TOUR”

Written on: 23/08/2016 by ycdesai (1 review written)

We booked MJEP tour for august & it was worst experience ever,waste of money. tour manager was horrible/nasty & some hotels are not up to class/standard. food except Paris is bad or tasteless.sight seeing times are very less. no WiFi in bus. before booking star tour promise us to get first four seat in bus as we are first one to book that tour but tour manager refuse to give/honor,instead he took front two seat for him self. whenever ask Tour manager try to insult our guest ,he show movies of… Read Full Review

Pydesai's Response to ycdesai's Review

Written on: 18/09/2016

just received email from their customer relation manager for apology.

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★☆☆☆☆

“Waste of time and money”

Written on: 15/08/2016 by Sincere498 (1 review written)

We took 12 days European delight tour starting on 20 Jul 2016. 1) More than half of tourists in the coach did not understand english but tour manager refused to do commentary in Hindi, even though he knew Hindi very well. 2) Coach driver tried to make life difficult by taking our luggage out stating only single luggage per person. He did it because we requested to use toilet in the coach for ladies and kids in our group after coach delayed by 1.5 hours to pick us up from East Ham. Star Tours… Read Full Review

Pydesai's Comment

Written on: 18/09/2016

Traveled with star tours on august 2016 (MJEP) departure .we had very bad experience with this company & just received apology from his customer relation manager MR. JIGAR DAMANI.
Tour manager UDAY was rude person & insulted my friend many times in tour & he don't know how to talk. hotel rooms given at Netherlands (NH) has dirty gutter smell & hotel manager/ tour manager refuse to Change rooms in-spite of my several request & my daughter sleep 2 nights in that dirty room & got sick.
food at most of places are tasteless & sightseeing times given are less.
we have been promised front four seats because we are first tour to book almost 6 month in advance with full payment.but last minute they refuse & from day 1 of tour we feel like cheated.
we have been traveled with cox & kings /sotc tour company in past but first time we got bad experience .

we will not recommend this company & will not travel again with star tours UK has office in wembley(London)

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Tourist9's Comment

Written on: 27/10/2016

Update: Star Tours finally refused to pay for the wheelchair damage and abta unable to help with comment from Star Tours "We have informed the passenger that any items placed in the luggage hold is placed at our discretion and their own risk, as we would not be able to clearly ascertain if the damage was caused by our partners etc". I paid more than 10K and Star Tours is not ready to own £80 damage they caused. Clearly, great customer service.

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★☆☆☆☆

“5 day trip to Panaromic Europe Trip on 28th March'16”

Written on: 03/08/2016

Worst ever experience we had during our entire trip. Surendra, who is our coach manager is not really a worthy person to fit the role. He is not at all informative about the places we have been to. We always looked for the journey to end during our entire trip, imaginge that boring it was. We found another coach manager from the different coach, where she is more informative and the way she approaches the ppl is really likable and more interactive. I am not sure if it is because of the coach… Read Full Review

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★☆☆☆☆

“star tour had a bad experience of my life. i lost more...”

Written on: 01/08/2016 by bbbishnu (1 review written)

star tour had a bad experience of my life. i lost more then £ 4000 because of their negligence . they lost my luggage. and they haven't response. so terrible experience… Read Full Review

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★☆☆☆☆

“Very poor organisation of tour without any back up...”

Written on: 29/07/2016 by deepadharmadhikari (1 review written)

Very poor organisation of tour without any back up plan and very rude tour guide… Read Full Review

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★☆☆☆☆

“Unscrupulous travel operator”

Written on: 16/07/2016

We booked for a 4 day Swiss flight tour from UK for our family including our parents living in India. We made a booking in early June for this holiday in October as we needed a Visa letter for our parents living in India. At the time of booking we made it clear that we need a visa letter by 1st wk of July as our parents were going to join us here in UK from India during the summer holidays. We kept calling Star tours and were told that only when 35 passengers are booked, we will be issued a… Read Full Review

Startoursltd's Comment

Written on: 18/07/2016

Dear Sir/Madam,

I am deeply disappointed to hear about the above, Can I please ask you to send the above to us - So I can personally get in touch with you and make this right.

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★☆☆☆☆

“No good experience”

Written on: 10/07/2016 by Lorelei189 (1 review written)

This tour guys are not at all helpful - typical attitude of people not owning business so do not care on loosing business - not a good option to opt for… Read Full Review

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★☆☆☆☆

“Never coming back”

Written on: 08/07/2016 by Damon500 (1 review written)

Absolutely poor service standards, hotel not what you would expect and quite far from the city so you can not do anything on your own. Some places are shown as you drive past them so its just a ticking the box that you have covered them. Make sure you read Facebook reviews before you book anything with them, a mistake I highly regret… Read Full Review

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★☆☆☆☆

“Pathetic Holiday Experience of Life”

Written on: 04/07/2016 by helping_hands (1 review written)

We have taken Paris 3 days tour (PRS3), in March 2016, through Star Tours Limited, UK and very disappointed because of several reasons as mentioned below: 1. At time of booking, I categorically mentioned in my booking under special needs that my wife has motion sickness. She vomits in long bus travel and asked for the front seats. Further just few minutes before the change of booking I discussed this with customer care executive then I cancelled our initial Paris 4 days tour and made this… Read Full Review

Startoursltd's Response to helping_hands's Review

Written on: 06/07/2016

Dear Sir/Madam,

Thank you for your feedback.

I will address your concerns below by point to ensure we have successfully answered your feedback.
In regards to your seats, we do not promise or guarantee you a seat despite a request as you can appreciate we get numerous requests for front seats and we apply those seats based on time of booking, additionally available seats is no indication of where you will be seated as operational planning means you could be on any given bus. I understand your wife suffers from motion sickness unfortunately this medical condition is not endorsed to provide front seats.
Seats being changed by our tour manager are subject to our discretion and the passengers on the coach accepting the move.
We do mention on our General Information that the meals provided are Buffet set meal, this is always sent to you when making a booking. All our restaurants follow a strict guideline and audited to ensure compliance, please do get in touch with us and we can check this for you in depth. All buffet meals are subject to being served at a certain temperature and cooking method which is recorded for each meals served by us or affiliate.
We do not provide a complementary breakfast, rather a complementary snack - they are pre-packaged and control cooked to be eaten as a room temperature snack, as you can appreciate it is difficult and against H&S to warm such a snack.
We at no point state that we provide a bottle of water o any our tours, however we do make regular stops were they can be purchased at a nominal cost. Alternatively the Driver and Tour Manager do carry their own supply which if in need you can ask for.
As the coach is moving WC facilities are for emergency use, and since there is no fixed water source we do maintain that it has limited flushes available, replenishment of water source and drainage is controlled throughout EU as we are dealing with human waste. On your particular tour there were regular stops.
Our breakfasts are continental breakfasts which include – Toast, cereals, Bread, croissants, yogurt, fruit juices, cheese and Ham
Prior to your tour we do send text message alerts and a phone call. I am sorry if this did not reach you, I would need for you to get in touch with us to find out why and investigate.
Thank you for your feedback and I hope we have clarified some of your concerns.

Kind Regards,
Star Tours Sales Team

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Helping_Hands's reply to Startoursltd's Comment

Written on: 06/07/2016

I have nothing to add for further investigation need etc., because concerns are even not taken seriously when I addressed them in my email after our return. I believe in-depth comparison of my feedback with “wishy-washy” response will help readers.

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★☆☆☆☆

“Pathetic service”

Written on: 03/07/2016

I will not recommend any one to go with this operator as they lacks customer service and doesn't give you what they promised and will misguide you as well… Read Full Review

Startoursltd's Comment

Written on: 06/07/2016

Dear Sir/Madam,

We are sorry we have made you feel this way. Please do get in touch with us directly so we can make this right for you.

Kind Regards,

Star Tours Sales Team

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★☆☆☆☆

“Appalling tour!!”

Written on: 25/06/2016 by Wilsonyv399 (1 review written)

Recently returned from a trip to Spain with Star Tours with my parents, and have to say it was a nightmare from start to finish. Our tour guide lacked knowledge about the places we visited, and frequently repeated the same facts, contradicted himself or spoke on irrelevant topics. The itinerary changed several times often for no good reason, and parts of it were left out or cut short. Meal times were rushed, with many of us not having time to complete our lunch or dinner, before being hurried… Read Full Review

Startoursltd's Comment

Written on: 06/07/2016

Dear Madam,

Thank you for your review.

I believe you have been in touch with us directly and we have covered the points above for you. In brief we have established the meal times were adequate checking the tacho readings of the coach, flamenco show was a traditional show for all groups at Los Tarantos and various other points as your grievance was with the tour manager we have raised this in our email to you.

Kind Regards,

Star Tours Sales Team

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★☆☆☆☆

“Worst experience before the start of teh tour itself”

Written on: 10/06/2016 by rmadgaonkar (1 review written)

I have terrible experience with Star tour even before starting the tour with them wef 16th July. Looks like very unprofessional and policies and conditions made very suitable for them but very against the interest of customer. I am expected to travel on a tour with them starting 16th July, but there is no confirmation about the tour from them as of now and asking me to wait till last two weeks just before the tour to get any kind of confirmation. I need to plan my personal travel bookings for… Read Full Review

Startoursltd's Response to rmadgaonkar's Review

Written on: 23/06/2016

Hi Madgaonkar,

Thanks for your feedback. We endeavour to make it as easy as possible for all to travel around a date suitable for them, hence why we have one of the most frequent departure dates in our industry. Naturally when we have so many departures we need to ensure your tour is running with a minimum number, hence on very few occasions do we leave a confirmation of a tour to 2 weeks, 99% of our tours are confirmed 4 weeks prior; we always act in accordance with the industry regulators for this and ensure we facilitate all travellers as best we can and as required.

We always valuable your feedback and are always striving to confirm all our departures.

Please do get in touch with us if you have any other concerns.

Kind Regards,

Star Tours Customer Care Team

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★☆☆☆☆

“Cancel the tour”

Written on: 09/06/2016 by 1979MacKinnon (1 review written)

I had book a Swiss express your for 8 of July and today I received call from startour informing that my tour had been cancelled… Read Full Review

Startoursltd's Comment

Written on: 23/06/2016

Dear Sir/Madam,

There are times when we need to cancel a tour due to minimum uptake of the tour, or factors beyond our control. It is never pleasant for us to cancel a tour as we know the disruption it causes our passengers and the issues it causes us internally, hence the decision is never taken lightly to cancel.

If we cancel your tour we will always refund the full amount you have paid to us, which would be normal consumer practice.

We do apologies for any inconvenience this has caused you.

Kind Regards,

Customer Care Team

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★☆☆☆☆

“TERRIBLE STAR TOURS”

Written on: 16/04/2016 by 56Schultz (1 review written)

we just had essence of Holland tour through Star Tours Wembley. their rented coach was terrible the tour guide had terrible sense of humour. avoid if you can … Read Full Review

Startoursltd's Comment

Written on: 28/04/2016

I am sorry to hear you had a bad experience. If I could ask you to kindly contact us with your details, so we can make this right for you.

Kind Regards,

Star Tours Customer Care Team

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