written by ogglecockle on 08/05/2008
On delivery of Waltons Alpine Marlborough Log Cabin the roofing felt was missing. I rang and was told theyd pay a maximum of 3 £5 foif I bought the felt myself - so i bought what i could - not enough to cover the roof of course and sent them the bill. I got a cheque which was fine.
then I find there are no instructions, the roof beam is warped so wont sit flat and there are hinges missing - huge barrel hinges which I cant find on the internet so cant re-purchase myself.
Can't get through to customer service so emailed them and left an answerphone message both of which were ignored
rang again 2 days later - no response from anyone not only customer services but any of the other extensions.
emailed again on the address they give - it bounces
Call again and get through to someone at web sales
He helpfully takes a message for me and offers to email his colleague in customer services. Email? why not talk to him/her?
I just went to B&Q to try to track down these hinges - nothing vaguely similar there
still waiting to hear from customer services
meanwhile another bank holiday drifts by - perhaps it will be ready for next summer?
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