Ridiculous customer service, alls they want is money money money

After booking a crash course and practical driving test through surpass with a good 2 months between the date of my test and the time of booking the instructor they allocated to me failed to turn up to one lesson he had arranged, this continued for a month and a half, when I contacted surpass to find out what was going on I didn't receive a response... A couple of weeks down the line and exactly a week before my test date they called me to inform me the instructor had been let go and that I basically was now on my own to collect my money from the instructor and left with nobody to fit 20 hours in within a 1 week time period... Absolute shambles of a company!!

I tried to book an intensive course with specific (and stated) dates in mind. They said that would be fine and that I would be contacted within 48hrs by my instructor, I had to phone the office twice in the next week before I got any contact whatsoever. The man who eventually called me said that he could not book any lesson for the next 3-4 weeks! By which point I felt that they had wasted my time as I could have been asking other places for a quicker booking. I am now with another company who are working much more efficiently. Overall poor service.