ResortHoppa.com Reviews - www.resorthoppa.com

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  • Punctuality

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  • Comfort of journey

  • Customer Service

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Latest Reviews

“Quality and efficient service”

Written on: 24/07/2014

Due to a family bereavement, we had to return from our holiday earlier than expected. I contacted the office on the documents provided and the lady could not have been nicer. We had problems with other services who would not change or amend our booking or bring it forward and had to pay again for the same service but not Resorthoppa. They helped us out in our hour of need and I'd like to say a big thank you as we were going through a difficult time as it was. I have used them numerous times and… Read Full Review

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“Corfu Greece”

Written on: 24/07/2014 by RashadWoodruff162 (1 review written)

Overall very pleased with our resorthoppa.com booking Everything went exactly as planned and will use again if transfers are required… Read Full Review

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“Poor service for return trip”

Written on: 24/07/2014 by Fuller332 (1 review written)

They could not confirm that the pick up time would get me to the airport for when check in opened they would not offer another pick up time that would get me there on time. As I am disabled I had to be there when the check in opened so that I could get a decent seat with leg room. Due to resorthoppa's inability to full fill their contract with me I had to make alternative arrangements and pay out more money… Read Full Review

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“Service to and from at its best”

Written on: 24/07/2014 by Amym189 (1 review written)

Easy to find after departing the plane. Bus driver was very accommodating and it was service with a smile. Bus took everyone to their hotel as close to the main entrance as possible. Help was given loading and unloading the luggage. On the return, clear notification had arrived the day before departure with clear details of the time to be picked up. Again the driver couldn't be more helpful and greeted us cheerily on his arrival. Luggage loaded and sufficient seats on the nice cool bus. Arrived… Read Full Review

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“Nearky ruined our holiday”

Written on: 24/07/2014 by Bailee426 (1 review written)

Did not receive what was booked. Having ordered Express Shuttle Travel with a maximum of 5 stops we actually had a large coach which stopped 12 times going and 14 stops on the return journey. Also when we arrived at the resort we were just dropped in the Main Street and told to find our apartments… Read Full Review

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“Totally unreliable”

Written on: 24/07/2014 by AmiahUpton184 (1 review written)

Don't use this service - left us standing at hotel family of 4 - after giving us incorrect pick up time. Refused to send a car and had to pay 80 euros for private taci. Appalling customer service… Read Full Review

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“Very good punctual service”

Written on: 24/07/2014

The flight was delayed 3 hours& when i got to the oirt my rep was there to greet me… Read Full Review

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“Excellent Service”

Written on: 24/07/2014 by Nathaly460 (1 review written)

Considering we arrived 3 hours late the driver was very courteous and helpful. On the return journey we were picked up on time and arrived nice and early at the airport for our flight. The vehicles were spacious and very clean. We were totally satisfied with the Service provided by resorthoppa and would definitely use again. There was no element of our journeys to or from the airport that we didn’t like. Many Thanks… Read Full Review

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“Very good”

Written on: 24/07/2014 by LucaQuinn (1 review written)

Would highly recommend… Read Full Review

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“Arrived on time at resort and journey time was as stated.”

Written on: 24/07/2014 by Lindsayy384 (1 review written)

Arrived on time at resort and journey time was as stated… Read Full Review

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“Cheap but ?????”

Written on: 24/07/2014

We got a shared transfer, which was cheap enough, in Tenerife but had to wait over an hour at the airport before our bus left. When we arrived at our hotel (Sunset Harbour) the driver dropped us at the junction and pointed us to the wrong hotel. Our hotel was at the end of a cul-de-sac where it would have been difficult for the bus to turn. It was embarrassing when we were turned away from the reception that the driver sent us to and it was then a long walk down a steep road to get to our… Read Full Review

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“A stress free transfer”

Written on: 24/07/2014 by RaphaelOrtega402 (1 review written)

Very clear instructions received as to where to find the desk once you retrieve your luggage. Efficient helpful staff who confirm your details & explain which door to use to exit the terminal, what the bus number is & where to find it. Friendly driver who checked his list & put the suitcases onto the bus. Comfy air conditioned coach. Coming back I followed the instructions & phoned to confirm our pick up time. The coach arrived on time & we had a pleasant drive back to the airport. A well… Read Full Review

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“Resorthoppa transfer”

Written on: 24/07/2014 by Archer183 (1 review written)

Always have a smooth transfer using resorthoppa, we have used other companies and been forgotten about or had rude reps. Resorthoppa will remain our first choice… Read Full Review

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“excellent service ”

Written on: 23/07/2014

Details were very clear on arriving to the coach staff were very pleasant towards me Coachwas aircondition and extremely clean the driver spoke enough english to understand also explained exactly were to pick up as i was travelling on my own which was reasureing Times and pick up were precise no waiting around This is not the first time ive used the service and will continue my family also use it.overall a good and safe way ti get to your destination… Read Full Review

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“Excellent transfer”

Written on: 23/07/2014 by Ross952 (1 review written)

Our transfer was excellent. We were very fortunate to join the coach at the airport and leave within 10 mins. Our estimated transfer time was 1:30 hrs so we were very happy when we arrived at our hotel within 40 mins. Although our pick up was 15 mins late we again only took 40 mins to return to the airport. The pick up being late is a little disconcerting especially when you have small children, however when I rang the contact number given I was reassured that the coach was on its way. The… Read Full Review

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“poor at Barcelona”

Written on: 23/07/2014 by izziepop (1 review written)

The service from Barcelona is very poor. No representative as promised at Cafe fiore terminal 1, made our own way to terminal 2. When we found the rep he stated they were having problems as short of manpower, he made several promises but we realised we were being lied to. We were told driver was in the airport but did not leave until nearlytwo hours after our flight arrived. He also told us we would be picked up and taken back to terminal 1 but we were dropped at terminal 2 yet again. Beware… Read Full Review

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Resorthoppa.com's Response to izziepop's Review

Written on: 23/07/2014

Hi,

We are very sorry to hear that you had such poor service

Please send an e-mail to our customer services team using the e-mail address on our T&Cs page. Please include details of your complaint and reference number, and we will investigate and do our best to resolve this issue for you.

Once again we apologise for your inconvenience.

Best wishes,
Resorthoppa

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“Airport Transfer - Late!”

Written on: 23/07/2014 by CarleeMcKinney (1 review written)

Cheap transfer, quick at airport end but delay on pick up on return journey by unprofessional driver! Confirmed return journey as requested, arrived for return collection 15 minutes before allocated pick up time, however had to wait another 25 minutes for collection which is not pleasant at 06:00 in the morning! Contacted the emergency number provided advised that the driver was 1 minute away, after waiting a further 10 minutes, driver arrived without an apology and a sarcastic comment - not… Read Full Review

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Resorthoppa.com's Comment

Written on: 23/07/2014

Hi,

We are very sorry to hear about your delayed departure service.

Please send an e-mail to our customer services team using the e-mail address on our T&Cs page. Please include details of your complaint and reference number, and we will investigate and do our best to resolve this issue for you.

Once again we apologise for your inconvenience.

Best wishes,
Resorthoppa

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“Excellent service”

Written on: 23/07/2014 by ElvisBarnes10 (1 review written)

Great friendly service an punctual… Read Full Review

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“Arrived to be informed that I could not use as I did...”

Written on: 23/07/2014 by JaimeShoemaker473 (1 review written)

Arrived to be informed that I could not use as I did not have a hotel address ! But they accepted the booking at the address given very disapointed… Read Full Review

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Resorthoppa.com's Comment

Written on: 23/07/2014

Hi,

We are very sorry to hear that you didn't get your service.

Please send an e-mail to our customer services team using the e-mail address on our T&Cs page. Please include details of your complaint and reference number, and we will investigate and do our best to resolve this issue for you.

Once again we apologise for your inconvenience.

Best wishes,
Resorthoppa

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“Dalaman mini bus transfer”

Written on: 23/07/2014 by roDoyle33 (1 review written)

Have used resorthoppa many times without complaint… Read Full Review

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