Hoppa.com Reviews - www.hoppa.com

★★★★☆
3.7 / 5
6213
72% of users recommend this
  • Punctuality

  • Easy to find

  • Comfort of journey

  • Customer Service

  • Value For Money

Summary

Note from Review Centre: Resort Hoppa rebranded to Hoppa in October 2016.
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Latest Reviews

“Booking Process”

Written on: 13/01/2017 by BGQuinn (1 review written)

I wrote a review yesterday with two complaints on the booking process and both were resolved within 24 hours to my complete satisfaction. I will post another review after experiencing the private taxi transfer from airport to hotel and return… Read Full Review

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Hoppateam's Response to BGQuinn's Review

Written on: 13/01/2017

Dear BGQuinn,

We are so pleased to know you received great customer service from us! Thank you very much for helping us help you, by providing us with constructive feedback. We look forward to hearing from you again after your trip!

Safe travels,
hoppa Team

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“Non Pickup”

Written on: 12/01/2017 by RalphAdams (1 review written)

My wife and I arrived at Phuket Airport at 10 at night. In spite of searching the line of people with names, none could be found with ours. Unable to contact Hoppa and in spite of asking locally, we had to pay for a local taxi to take us to our hotel. Just after midnight we received a phone call from Hoppa's local agent asking where we were. We said that we were nearly at our hotel. They asked why I hadn't called them, I said that I didn't have the number (admittedly there had been one at the… Read Full Review

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Hoppateam's Comment

Written on: 12/01/2017

Dear RalphAdams,

Thank you for bringing this matter to our attention over here! We would be pleased to check whether your complaint was dealt with according to procedure.

Many thanks,
hoppa Team

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Hoppateam's Comment

Written on: 12/01/2017

UPDATE: Kindly send us your booking reference number, so we may locate previous correspondences? Many thanks!

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“Very reliable”

Written on: 10/01/2017

We as a family and with friends have been using Resort Hoppa/ Hoppa for a good few years in various countries and have never had any real problems with them and hope to use them many more times in the years ahead. On one occasion I was having a problem making a booking on their site but their office staff sorted it out for me and even gave me a bigger discount! Occasionally there may be minor blips about finding the exact address but that is no real problem as the price has been agreed and paid… Read Full Review

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Hoppateam's Comment

Written on: 11/01/2017

Hello there,

Thank you very much for sharing your helpful comments over here - this kind of feedback means a lot to not only us, but also others who are looking for a reliable transfer company. Your feedback is always welcome, and we certainly can't wait to ensure you and your family many more pleasant trips on various occasions!

Best wishes,
hoppa Team

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“No depature service provided.P1203211”

Written on: 09/01/2017

My experience of the Hoppa transfer. As the transfers pickup up time was 8am which I had checked several times including the morning of the transfer time prior to the departure time, I had ensured that me and my family of 8 all booked to be picked up were awake at 6am and ready to depart. We had made our way to SBH Resorts Reception where we sat down at the waiting area closest to the pickup point and had checked out by 07:30 as can be confirmed by the hotel reception staff themselves. The… Read Full Review

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Hoppateam's Comment

Written on: 09/01/2017

Hi there,

Thank you for bringing this matter to our attention over here! We would be pleased to check whether your complaint was dealt with according to procedure.

Many thanks,
hoppa Team

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“Transfer failed to turn up”

Written on: 08/01/2017 by Splunge07 (1 review written)

Emergency contact number just does not pick up. Might just as well be calling the moon. Nearly missed my check-in. Made it with 2 minutes to spare. Would give zero stars if possible… Read Full Review

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Hoppateam's Response to Splunge07's Review

Written on: 09/01/2017

Hello there Splunge07,

We are very sorry to learn of the inconveniences you were caused by a lack of communication! Kindly provide us with your booking reference number, so we may look into your complaint?

Many thanks,
hoppa Team

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“Excellent Service”

Written on: 06/01/2017 by kimantcliff (1 review written)

Hoppa provided an excellent service, on time and courteous driver, would definitely recommend… Read Full Review

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Hoppateam's Response to kimantcliff's Review

Written on: 06/01/2017

Hi there kimantcliff,

It is lovely to know you were recently provided a 5-star service by our Partner! Thank you very much for sharing these helpful comments over here - your feedback is always welcome.

Warm regards,
hoppa Team

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“Very efficient service ”

Written on: 05/01/2017 by McConnell1959 (1 review written)

Waiting at the airport and gave us return time there and then. Exactly on time for pick up and courteous drivers. Have used them frequently and will do again… Read Full Review

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Hoppateam's Comment

Written on: 05/01/2017

Hello there McConnell1959,

Now this is great to know! Thank you for stopping by to share your positive comments with us - we will be sure to pass on the compliment to our Partner.

Best wishes,
hoppa Team

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“Reliable service”

Written on: 03/01/2017

I have used Hoppa ( previously Ressorthoppa) for a number of years to go to and fro from Faro airport and have always found them to be reliable. This is not to say that their shuttle bus service does not have some faults, such as sometimes there is a lengthy wait(not more than 45 minutes) at Faro airport until the other passengers arrive and sometimes the pick up time to return to Faro airport is more than 3 hours before the plane is due to leave which can be annoying if it is very early… Read Full Review

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Hoppateam's Comment

Written on: 04/01/2017

Hello there,

Thank you very much for sharing these highly constructive comments regarding your experiences with our Partner in Faro! Your ongoing support is greatly appreciated and we sincerely trust these issues will be resolved after your feedback is included in our improvement strategies.

Best wishes,
hoppa Team

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“Excellent Service”

Written on: 25/12/2016 by CarolineAR (1 review written)

It was simple and straightforward to book through their website and the cost was very reasonable considering the service we received. Easy to find meeting point on arrival at Tenerife Sur Airport. Can't commend driver we had on our transfer from Perla Gris, Calleo Salvaje on 20 December 2016 highly enough! He arrived promptly and was polite and friendly. He had several pick ups on route to the airport and had to negotiate a lot of busy traffic as it was an overcast day and it is the trend for… Read Full Review

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Hoppateam's Response to CarolineAR's Review

Written on: 30/12/2016

Hello there CarolineAR,

This is absolutely fantastic feedback - thank you very much for taking the time to share it! We will be sure to pass on the compliment to our Partner. Your support is much appreciated and we certainly look forward to travelling with you again in the near future!

Best wishes,
hoppa Team

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“Worst service ever!”

Written on: 14/12/2016 by Abigailalane (2 reviews written)

After booking my trip with hoppa I was informed a week before leaving that my arrival leg of the trip was cancelled. I booked another company and thought nothing of it. On the last day of my holiday I rang to confirm the departure booking (as I was told this would still be supplied by them when they told me the arrival would not) and was told less than 12 hours till my flight that they were no longer coming to pick me up. If I had not called I would have missed my flight and had no idea. After… Read Full Review

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Hoppateam's Response to Abigailalane's Review

Written on: 19/12/2016

Hi,

We are truly sorry to hear of your experience. Please note that we have been in contact in regards to your review on Trust Pilot.

We would love to address this situation and assist you!

Sincerely,
hoppa Team

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Hoppateam's reply to Hoppateam's Comment

Written on: 21/12/2016

UPDATE: Thank you very much for allowing us the opportunity to resolve your matter - we trust this will be an isolated experience for you! Warm regards, hoppa Team

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“Unreliable!!!.. do not use!!.”

Written on: 07/12/2016

My wife has a condition.. Multiple Sclerosis.. so we always booked with Hoppa !!.. Not anymore.. We booked a weekend break to Barcelona and booked the transfers with Hoppa!!.. never again!!.. we arrived at the airport and was informed to go to the provider kiosk at gate 2B.. we arrived to find the kiosk closed .. a note on the shutter.. " we will be with you shortly".. An hour passed... no sign of a transfer.. My wife can't stand for long period of time, so I took the decision to get my own… Read Full Review

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Hoppateam's Comment

Written on: 08/12/2016

Hello there,

Thank you for bringing your experience to our attention - your feedback is valued and will be taken up with all parties involved. Kindly send us your booking reference number, so the handling of your complaint may be revised?

Warm regards,
hoppa Team

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Ifox's Comment

Written on: 08/12/2016

My booking number is P1192205
I look forward to your reply

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Hoppateam's Comment

Written on: 21/12/2016

UPDATE: Thank you very much for bearing with our Team as we resolved your matter! Your patience in this regard has been much appreciated. Best wishes, hoppa Team

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“Do Not Use This Company!”

Written on: 29/11/2016 by AM59Forfar (1 review written)

I booked and paid for a private car (up to 3 people) return airport transfers with hoppa for our recent holiday. On arrival at the airport, we were met by a driver who asked us to wait outside. A short while later, her came out with two other couples. Asked us all to wait and off he went, returning with a people carrier for us all to share. NOT WHAT WE ORDERED OR PAID FOR!! It turned out that the other couples had also paid for private transfers to their hotels. When we were dropped off at… Read Full Review

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Hoppateam's Response to AM59Forfar's Review

Written on: 30/11/2016

Hi there AM59Forfar,

Thank you very much for bringing your feedback to our attention! We are very sorry to learn of the inconveniences you were caused, and that you are dissatisfied with the outcome of the matter. May this be an isolated experience for you!

Best wishes,
hoppa Team

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Hoppateam's Response to AM59Forfar's Review

Written on: 30/11/2016

Hi there AM59Forfar,

Thank you very much for bringing your feedback to our attention! We are very sorry to learn of the inconveniences you were caused, and that you are dissatisfied with the outcome of the matter. May this be an isolated experience for you!

Best wishes,
hoppa Team

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“Return pick up too early”

Written on: 28/11/2016 by john260164 (1 review written)

Couple of things to mention. 1. Took a while to find the place to go to at the airport. Not a major issue though. 2. Original return collection time was 0935 for a 1235 flight, makes sense. Actual confirmation was for an 0815 collection for a 1215 revised flight time. Think it was an hour too early? Tried to get it changed but Advisor said it couldn't be changed but managed to delay it by 15 minutes. Even the driver was puzzled why we'd been picked up so early. Didn't enjoy the extra hour in… Read Full Review

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Hoppateam's Response to john260164's Review

Written on: 30/11/2016

Hi there john260164,

We appreciate your feedback greatly, as it is important for us to ensure you a convenient transfer service from start to finish time and again! Your review will therefore be taken up with the parties involved and included in their improvement strategies.

Many thanks,
hoppa Team

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“Useless Hoppa”

Written on: 27/11/2016 by Fedupwillie (1 review written)

Arrived Tenerife 15 November went to the Hoppa office, showed our confirmation, asked to wait opposite the office by a totally disinterested member of staff. After about 20 minutes said member said she was trying to contact her manager, after another 5 minutes we were escorted to the coach area where we waited another 5 minutes before a vehicle arrived. So what should have been a straight forward transfer was anything but. This was bad enough but our return journey on 26 November was worse. We… Read Full Review

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Hoppateam's Response to Fedupwillie's Review

Written on: 28/11/2016

Hi there Fedupwillie,

Your review is very concerning, so kindly send us your booking reference number for us to look into?

Many thanks,
hoppa Tean

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Fedupwillie's reply to Hoppateam's Comment

Written on: 28/11/2016

Reference number N1200212

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Hoppateam's reply to Fedupwillie's Comment

Written on: 30/11/2016

UPDATE: Thank you for the information, Fedupwillie! Kindly note your complaint has recently been attended to by our Customer Services Team - your patience in this regard has been much appreciated! Warm regards, hoppa Team

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“On airport need to poo a 9 euro extra for same adress”

Written on: 17/11/2016 by plDavidson262 (1 review written)

17 11 2016 around 11.00. PAYMENT in front at home. everything oke BUT women at the airport let me pay 9 euro extra. WE already payed in front the adress was the same she said I had to. I asked a recied she searched but could not find any , put it on a post it. Not good, The price was set when I did the reservation. But what to do? We payed it was only one way ticket and then 9 euro extra and on a post it?? Price is price, agreement is agreement. … Read Full Review

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Hoppateam's Comment

Written on: 18/11/2016

Hi there plDavidson262,

Your review is very concerning, so kindly send us your booking reference number for us to look into?

Many thanks,
hoppa Tean

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“very poor service off Eros Travel, Barcelona”

Written on: 09/11/2016 by stanhenderson (1 review written)

Flew into El Prat airport, Barcelona at 8.15pm and made way to meeting point. Was advised that we would need to wait for 45 minutes for further instructions. After 60 minutes we were shown to the minibus and set off. Journey was not bad but we were dropped off in a square in Barcelona and told that the hotel was just around the corner. We did not know the city and took quite a while to find the hotel --- it was NOT just around the corner. When I booked I advised as to which hotel I was going… Read Full Review

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Hoppateam's Response to stanhenderson's Review

Written on: 10/11/2016

Hello there stanhenderson,

We are very sorry to learn of the inconveniences you were caused! Kindly send us your booking reference number, so your complaint may be looked into?

Many thanks,
hoppa Team

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“Good service”

Written on: 09/11/2016 by shb307 (1 review written)

I've used Resort Hoppa for both business and personal trips. I have booked them for clients and for colleagues. I've never had an issue with them, they have always been there and always been polite and professional. They do sometimes turn up a little early that feels a little pressurized to get out when you don't really want to spend 3 hours at a small airport but then at least they are there! When a flight was redirected to another airport they offered us a group transfer to our hotel and we… Read Full Review

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Hoppateam's Response to shb307's Review

Written on: 10/11/2016

Hi there shb307,

Thank you very much for sharing these kind comments regarding your overall experience with the services we offer! It is a lovely compliment knowing you trust us to ensure you pleasant transfers. Your ongoing support is greatly appreciated!

Best wishes,
hoppa Team

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“Did what it said on the tin!”

Written on: 07/11/2016 by mooles (1 review written)

Alicante airport to Benidorm 9:30pm, we took a shared shuttle to Benidorm - very organised and easy to find desk, and escorted to bus. Only waited a few minutes as we were last on (understandably this isn't always the case), arrived at hotel within the 90 mins. Took the speedy shuttle back - less than 4 stops and within the hour - we'll definitely do the speedy one again through personal choice. Bus arrived dead on time to collect us and exactly where told. Would recommend… Read Full Review

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Hoppateam's Response to mooles's Review

Written on: 08/11/2016

Hello there mooles,

It is lovely to know you recently experienced our Partner's services as efficient! Thank you very much for choosing us to ensure you a pleasant transfer. If you received a review request via e-mail, kindly respond to that message with your full name and surname?

Best wishes,
hoppa Team

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Hoppateam's Response to mooles's Review

Written on: 08/11/2016

Hello there mooles,

It is lovely to know you recently experienced our Partner's services as efficient! Thank you very much for choosing us to ensure you a pleasant transfer. If you received a review request via e-mail, kindly respond to that message with your full name and surname?

Best wishes,
hoppa Team

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“Very reliable”

Written on: 07/11/2016 by zgPeck287 (1 review written)

I have been using this company for a few years now and have always found them to be very reliable. Drivers turn up on time with clean and apparently well maintained vehicles. Rates are competitive and they often have special offers available. … Read Full Review

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Hoppateam's Comment

Written on: 07/11/2016

Hi there zgPeck287,

Thank you for taking the time to share your positive feedback over here! It is great to know we, together with our Partners, are able to ensure you pleasant journeys time and again. May you enjoy many more of these in future! If you received a review request via e-mail, kindly respond to that message with your full name and surname?

Best wishes,
hoppa Team

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“Great way to arrive at your final destination”

Written on: 04/11/2016 by Fuppy57 (1 review written)

It does not matter whether it is a known foreign destination or not, it is always nice after a long journey to have a quick, comfortable journey to your hotel. Hoppa have never failed me yet.Vehicles have always been cleanand modern and the drivers friendly and attentive… Read Full Review

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Hoppateam's Response to Fuppy57's Review

Written on: 07/11/2016

Hello there Fuppy57,

It is lovely to read your opinion of our services! We are so pleased you have received nothing but 5-star transfers, and trust these great experiences will continue. If you received a review request via e-mail, kindly respond to that message with your full name and surname?

Many thanks,
hoppa Team

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