ResortHoppa.com Reviews - www.resorthoppa.com

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Latest Reviews

“didn't comply with airline request to be at the airport”

Written on: 07/02/2016 by 495Lucas (1 review written)

I was requested to be at the airport 4 hours prior to travel for increased security checks - Resort Hoppa refused to comply! Clearly not interested in security issues for passengers! I can't understand why they are working against the efforts being made to make travel safe for us!… Read Full Review

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“TOP SERVICE...BOTTOM PRICE”

Written on: 29/01/2016 by Snikmot (1 review written)

So impressed! 5 star service....smart new people carrier arrived early, polite helpful driver, would not dream of using any other transfer service in future. Compared with poor friend who booked her pick up from this top hotel...her expensive taxi company had mistaken flight time for pick up time, resulting in stressful dash to airport!!!!! Would recommend Resorthoppa to anyone...and would recommend e.mailing them the day before, as I did, to put mind at rest that all is going to be well… Read Full Review

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“AVOID”

Written on: 25/01/2016 by Ayers116 (1 review written)

NEVER EVER USE!!! Only just made it to Rome airport. These wonkers have failed to pay the car collection service and NO ONE told me this. They have on the plus side refunded my money immediately to my PayPal account else I would have been STRANDED with no spare money. I had to call THEM as transfer had not arrived and only then did they say sorry we have a problem with your pick up. I will NEVER EVER USE this DOG DUMP company ever again and suggest NO ONE USE THEM!!!!!… Read Full Review

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“Ghastly! Try to avoid.”

Written on: 17/01/2016 by christoswest (3 reviews written)

40 minutes delay while sitting in smelly, stuffy, mini coach at Malta Airport- driver said to blame his manager (that's alright then)!! He had spent all his time on his mobile, so opinion was that he was maybe running his own business. The mini coach smelled of both stale and fresh cigarette smoke and the 'music' would have been more suited to Guantanamo Bay. Too idle to help me off with luggage, so another passenger assisted me. Return journey was prompt but several more than the advertised… Read Full Review

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“Ghastly! Try to avoid.”

Written on: 17/01/2016 by christoswest (3 reviews written)

40 minutes delay while sitting in smelly, stuffy, mini coach at Malta Airport- driver said to blame his manager (that's alright then)!! He had spent all his time on his mobile, so opinion was that he was maybe running his own business. The mini coach smelled of both stale and fresh cigarette smoke and the 'music' would have been more suited to Guantanamo Bay. Too idle to help me off with luggage, so another passenger assisted me. Return journey was prompt but several more than the advertised… Read Full Review

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“book these at your peril”

Written on: 16/01/2016 by ThaliaHickey (1 review written)

Terrible company. Didn't pick us up from Marbella to Malaga, we kept ringing the emergency number but no one answered. We ended up paying 80 euros for a taxis. When we complained to Resorthoppa they didn't want to know… Read Full Review

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“Rude staff!”

Written on: 07/01/2016 by AliyahThomson53 (1 review written)

This week I have been on holiday to Malta. When arriving at the airport in Malta, our plane had landed 15 minutes early as we still had 45 minutes before we had booked the private car with Hoppa to collect us and no one was there to meet us. We went into Costa and after getting drink a man walked into the airport holding a sign with my name on it so we walked over, happy that he had arrived early to be met by a very rude member of staff. He pointed at the costa drinks and started raising his… Read Full Review

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“Booking Easy But Wait Time Horrrendous”

Written on: 02/01/2016

A day before our departure from home we received an email saying they couldn't take us to the destination but instead would take us to.. the destination. On arrival we found the desk and was then told we had to wait for a second flight to get in before they would take us. We were told an hour. An hour ten later I asked the desk what was happening and he said in five more minutes if the people did not arrive he'd come and get us. Fifteen minutes later we approached the desk again and he said… Read Full Review

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“Not pleased with price or transfer time ”

Written on: 30/12/2015 by 628robbie13 (1 review written)

i travelled with Hoppa on the 12/12/2015. we payed £54.59 return per couple We landed 17.25 arrived at hotel 20.00 They say that is acceptable I thought we would have a mini bus as it was supposed to be 3 stops but it was a large bus all for 8 people There was four of us waiting for a while for 4 people coming off another flight I heard in our hotel. They payed £16.00 return per couple .Coming back the transfer was alright. But I was told by another couple on this return transfer they… Read Full Review

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“Not well informed”

Written on: 22/12/2015 by DiyaSteele (1 review written)

We arrived in Berlin and we were staying at the Generator Prenzlauer berg. We hired a private transfer. The driver picked us up from the airport but was under the impression we would be going to the other Generator hostel despite us specifying that it was the one in prenzlauer berg. On our journey back to the airport the transfer was already coming later than we were comfortable with and then it was 20 minutes late. I rang 5 minutes in to find out where it was and was told it would be 5… Read Full Review

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“Terrible service at time. Customer services just as bad”

Written on: 18/12/2015 by 352Galbraith (1 review written)

Have used Resorthoppa time and again with no problem, now its Hoppa/A2B transfers and its rubbish.Provider there was Eros bus travel Pick up at airport 50 mins. Transfer back from Barcelona centre is 35 mins but our hotel received an e mail saying 0630 pick up for 1100 flight. Telephone number provided was never answered and the answer machine was too full to take any further messages. On the day we were picked up at 0615 and were at airport after picking up others before 0730 for a 1100… Read Full Review

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“Untrustworthy and unreliable?.”

Written on: 29/11/2015 by Paynterman (1 review written)

We booked our airport transfer from sharm el sheik to hotel as an add on when booking our hotel through sunshine.co.uk. Paid for a private return transfer..Resort Hoppa / A2B transfers.. Needless to say we were let down bot ways. On arrival we waited 2 hours before finally finding someone to take us to the hotel....after a few wasted phone calls over the week,on leaving we were not collected again,no transfer,having to get our own taxi to the airport.arriving very close to boarding.. We have… Read Full Review

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“very helpful”

Written on: 28/11/2015 by dmcp (1 review written)

I booked wrong tranfer date to come back from gran canaria staff at bungalows got in touch with resorthoppa and they changed our date have used this company many times punctual friendly cant fault them very good… Read Full Review

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“Arrive happy or your money back guarantee worthless.”

Written on: 23/11/2015 by Ross302 (1 review written)

Arrived at Amsterdam Airport and no driver to be found. Phoned the number provided and was told driver won't be long.He turned up approx 15 mins later. The return journey was worse. Conformation of pick up time in email was10am.Received a text from agent to say the pick up time was now 8.30am. Phoned them to say that the time was not the same as originally given in email. Was told they would text back. They never. Sat in reception waiting on the pick up but they never appeared.Phoned and was… Read Full Review

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Alijane26's Comment

Written on: 23/11/2015

Similar experience from Paris Orly and no money back for promises not fulfilled

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“absolute joke”

Written on: 11/11/2015

Booked transfers from tenerife airport.we were over an hour trying to make contact with our driver when we did we were expected to travel in a coach for just two of us. Ithen cancelled our tansfres and made our own way to our hotel. This company took 60 euroes of our money and provided othing in return.avoid this company at all costs… Read Full Review

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“Any available transport ”

Written on: 05/11/2015 by Jamarib397 (1 review written)

11.8.6. Save where you have booked a specific vehicle type, all Services may be operated by our Suppliers using any type of vehicle at the Supplier's discretion but at all times will meet local transportation laws, including the maximum allowable passengers for a type of vehicle. READ and Digest. I paid a small fortune online twice or three times more than a bus for private car/taxi transport and was forced to accept a 40 seater bus for 2 of us. The above was the reply to my complaint no… Read Full Review

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“AVOID RESORTHOPPA at SHARM el SHEIKH Airport to your...”

Written on: 02/11/2015 by LukeNewton (1 review written)

1/5 "AVOID Using Lowcostholidays ResortHoppa, Eastmar Sharm El Sheikh Airport Transfers!" They use a company called ResortHoppa, who books using a Egyptian Transport Company called Eastmar, also known as A2B, and used by Thompson Holidays too. Firstly you will wait outside standing in the heat or stuffed in a standing van for up to an hour after you walk out with your bags, then haul them to a van about 15 min walk across the Airport Parking lots to a remote section where all there vans &… Read Full Review

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“Krakow transfer”

Written on: 27/10/2015 by 220Hogan (1 review written)

Krakow transfer 1-3 people. Drivers were on time and very helpful and friendly. Cars were spotless and plenty of room for bags. Text message received to confirm pick up time the day before… Read Full Review

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“Terrible customer service ”

Written on: 24/10/2015 by HOliver (1 review written)

I booked a transfer with this company, they took my payment but I did not receive any confirmation, after several attempts to get them by phone and being on hold for about 20mins I finally got to speak to a lady who told me the booking had not been completed. So I asked if she could now process it for me but No I had to go back and rebook and pay again they would then refund my original payment which could take up to 30 days. I was not happy with this so asked to speak to a manager after being… Read Full Review

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“Never use them ever”

Written on: 13/10/2015 by emHarding248 (1 review written)

Stranded in Barcelona despite prepaying. My transfer did not turn up. Customer service is terrible no apology when I complained. Use somebody else… Read Full Review

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