Hoppa.com Reviews - www.hoppa.com

★★★★☆
3.7 / 5
6203
72% of users recommend this
  • Punctuality

  • Easy to find

  • Comfort of journey

  • Customer Service

  • Value For Money

Summary

Note from Review Centre: Resort Hoppa rebranded to Hoppa in October 2016.
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Latest Reviews

“Unreliable!!!.. do not use!!.”

Written on: 07/12/2016

My wife has a condition.. Multiple Sclerosis.. so we always booked with Hoppa !!.. Not anymore.. We booked a weekend break to Barcelona and booked the transfers with Hoppa!!.. never again!!.. we arrived at the airport and was informed to go to the provider kiosk at gate 2B.. we arrived to find the kiosk closed .. a note on the shutter.. " we will be with you shortly".. An hour passed... no sign of a transfer.. My wife can't stand for long period of time, so I took the decision to get my own… Read Full Review

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Hoppateam's Comment

Written on: 08/12/2016

Hello there,

Thank you for bringing your experience to our attention - your feedback is valued and will be taken up with all parties involved. Kindly send us your booking reference number, so the handling of your complaint may be revised?

Warm regards,
hoppa Team

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“Do Not Use This Company!”

Written on: 29/11/2016 by AM59Forfar (1 review written)

I booked and paid for a private car (up to 3 people) return airport transfers with hoppa for our recent holiday. On arrival at the airport, we were met by a driver who asked us to wait outside. A short while later, her came out with two other couples. Asked us all to wait and off he went, returning with a people carrier for us all to share. NOT WHAT WE ORDERED OR PAID FOR!! It turned out that the other couples had also paid for private transfers to their hotels. When we were dropped off at… Read Full Review

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Hoppateam's Response to AM59Forfar's Review

Written on: 30/11/2016

Hi there AM59Forfar,

Thank you very much for bringing your feedback to our attention! We are very sorry to learn of the inconveniences you were caused, and that you are dissatisfied with the outcome of the matter. May this be an isolated experience for you!

Best wishes,
hoppa Team

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Hoppateam's Response to AM59Forfar's Review

Written on: 30/11/2016

Hi there AM59Forfar,

Thank you very much for bringing your feedback to our attention! We are very sorry to learn of the inconveniences you were caused, and that you are dissatisfied with the outcome of the matter. May this be an isolated experience for you!

Best wishes,
hoppa Team

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“Return pick up too early”

Written on: 28/11/2016 by john260164 (1 review written)

Couple of things to mention. 1. Took a while to find the place to go to at the airport. Not a major issue though. 2. Original return collection time was 0935 for a 1235 flight, makes sense. Actual confirmation was for an 0815 collection for a 1215 revised flight time. Think it was an hour too early? Tried to get it changed but Advisor said it couldn't be changed but managed to delay it by 15 minutes. Even the driver was puzzled why we'd been picked up so early. Didn't enjoy the extra hour in… Read Full Review

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Hoppateam's Response to john260164's Review

Written on: 30/11/2016

Hi there john260164,

We appreciate your feedback greatly, as it is important for us to ensure you a convenient transfer service from start to finish time and again! Your review will therefore be taken up with the parties involved and included in their improvement strategies.

Many thanks,
hoppa Team

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“Useless Hoppa”

Written on: 27/11/2016 by Fedupwillie (1 review written)

Arrived Tenerife 15 November went to the Hoppa office, showed our confirmation, asked to wait opposite the office by a totally disinterested member of staff. After about 20 minutes said member said she was trying to contact her manager, after another 5 minutes we were escorted to the coach area where we waited another 5 minutes before a vehicle arrived. So what should have been a straight forward transfer was anything but. This was bad enough but our return journey on 26 November was worse. We… Read Full Review

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Hoppateam's Response to Fedupwillie's Review

Written on: 28/11/2016

Hi there Fedupwillie,

Your review is very concerning, so kindly send us your booking reference number for us to look into?

Many thanks,
hoppa Tean

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Fedupwillie's reply to Hoppateam's Comment

Written on: 28/11/2016

Reference number N1200212

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Hoppateam's reply to Fedupwillie's Comment

Written on: 30/11/2016

UPDATE: Thank you for the information, Fedupwillie! Kindly note your complaint has recently been attended to by our Customer Services Team - your patience in this regard has been much appreciated! Warm regards, hoppa Team

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“On airport need to poo a 9 euro extra for same adress”

Written on: 17/11/2016 by plDavidson262 (1 review written)

17 11 2016 around 11.00. PAYMENT in front at home. everything oke BUT women at the airport let me pay 9 euro extra. WE already payed in front the adress was the same she said I had to. I asked a recied she searched but could not find any , put it on a post it. Not good, The price was set when I did the reservation. But what to do? We payed it was only one way ticket and then 9 euro extra and on a post it?? Price is price, agreement is agreement. … Read Full Review

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Hoppateam's Comment

Written on: 18/11/2016

Hi there plDavidson262,

Your review is very concerning, so kindly send us your booking reference number for us to look into?

Many thanks,
hoppa Tean

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“very poor service off Eros Travel, Barcelona”

Written on: 09/11/2016 by stanhenderson (1 review written)

Flew into El Prat airport, Barcelona at 8.15pm and made way to meeting point. Was advised that we would need to wait for 45 minutes for further instructions. After 60 minutes we were shown to the minibus and set off. Journey was not bad but we were dropped off in a square in Barcelona and told that the hotel was just around the corner. We did not know the city and took quite a while to find the hotel --- it was NOT just around the corner. When I booked I advised as to which hotel I was going… Read Full Review

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Hoppateam's Response to stanhenderson's Review

Written on: 10/11/2016

Hello there stanhenderson,

We are very sorry to learn of the inconveniences you were caused! Kindly send us your booking reference number, so your complaint may be looked into?

Many thanks,
hoppa Team

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“Good service”

Written on: 09/11/2016 by shb307 (1 review written)

I've used Resort Hoppa for both business and personal trips. I have booked them for clients and for colleagues. I've never had an issue with them, they have always been there and always been polite and professional. They do sometimes turn up a little early that feels a little pressurized to get out when you don't really want to spend 3 hours at a small airport but then at least they are there! When a flight was redirected to another airport they offered us a group transfer to our hotel and we… Read Full Review

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Hoppateam's Response to shb307's Review

Written on: 10/11/2016

Hi there shb307,

Thank you very much for sharing these kind comments regarding your overall experience with the services we offer! It is a lovely compliment knowing you trust us to ensure you pleasant transfers. Your ongoing support is greatly appreciated!

Best wishes,
hoppa Team

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“Did what it said on the tin!”

Written on: 07/11/2016 by mooles (1 review written)

Alicante airport to Benidorm 9:30pm, we took a shared shuttle to Benidorm - very organised and easy to find desk, and escorted to bus. Only waited a few minutes as we were last on (understandably this isn't always the case), arrived at hotel within the 90 mins. Took the speedy shuttle back - less than 4 stops and within the hour - we'll definitely do the speedy one again through personal choice. Bus arrived dead on time to collect us and exactly where told. Would recommend… Read Full Review

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Hoppateam's Response to mooles's Review

Written on: 08/11/2016

Hello there mooles,

It is lovely to know you recently experienced our Partner's services as efficient! Thank you very much for choosing us to ensure you a pleasant transfer. If you received a review request via e-mail, kindly respond to that message with your full name and surname?

Best wishes,
hoppa Team

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Hoppateam's Response to mooles's Review

Written on: 08/11/2016

Hello there mooles,

It is lovely to know you recently experienced our Partner's services as efficient! Thank you very much for choosing us to ensure you a pleasant transfer. If you received a review request via e-mail, kindly respond to that message with your full name and surname?

Best wishes,
hoppa Team

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“Very reliable”

Written on: 07/11/2016 by zgPeck287 (1 review written)

I have been using this company for a few years now and have always found them to be very reliable. Drivers turn up on time with clean and apparently well maintained vehicles. Rates are competitive and they often have special offers available. … Read Full Review

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Hoppateam's Comment

Written on: 07/11/2016

Hi there zgPeck287,

Thank you for taking the time to share your positive feedback over here! It is great to know we, together with our Partners, are able to ensure you pleasant journeys time and again. May you enjoy many more of these in future! If you received a review request via e-mail, kindly respond to that message with your full name and surname?

Best wishes,
hoppa Team

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“Great way to arrive at your final destination”

Written on: 04/11/2016 by Fuppy57 (1 review written)

It does not matter whether it is a known foreign destination or not, it is always nice after a long journey to have a quick, comfortable journey to your hotel. Hoppa have never failed me yet.Vehicles have always been cleanand modern and the drivers friendly and attentive… Read Full Review

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Hoppateam's Response to Fuppy57's Review

Written on: 07/11/2016

Hello there Fuppy57,

It is lovely to read your opinion of our services! We are so pleased you have received nothing but 5-star transfers, and trust these great experiences will continue. If you received a review request via e-mail, kindly respond to that message with your full name and surname?

Many thanks,
hoppa Team

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“5 Star Personal Service”

Written on: 02/11/2016 by Joslynv283 (1 review written)

Have used Hoppa quite a few times now and has always been reliable and good service.For our next trip we booked a private taxi.Ooohhhhhh So Good . Sent a mini bus for 4 people,that's comfort.only thing to criticise was air conditioning was not on till almost arrived at resort. Would definitely recommend to other people. … Read Full Review

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Hoppateam's Comment

Written on: 03/11/2016

Hi there Joslynv283,

Thank you very much for taking the time to share your feedback over here - it is a great pleasure providing you with a service that ensures you nothing but pleasant journeys from start to finish!

Kind regards,
hoppa Team

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Hoppateam's Comment

Written on: 03/11/2016

ALSO: If you received a review request via e-mail, kindly respond to that message with your full name and surname? Many thanks!

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“Hoppa transfers”

Written on: 01/11/2016 by 120Hahn (1 review written)

Have used this service for some years and have never had any problems. Have found them to be prompt for pick up and the drivers to always be polite and helpful. The cost has always been very good and the advised amount of time to arrive at your destination never more than what they have said… Read Full Review

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Hoppateam's Comment

Written on: 03/11/2016

Hi there 120Hahn,

Thank you very much for taking the time to show your support for our services following successful transfers time and again! If you received a review request via e-mail, kindly respond to that message with your full name and surname?

Warmest regards,
hoppa Team

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“A brilliant service ”

Written on: 25/10/2016 by Cottonite (1 review written)

The service was excellent both on arrive & departure,drive was on time on both journeys, driver most helpful & polite,carried luggage into hotel,excellent drivers,could not fault… Read Full Review

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Hoppateam's Response to Cottonite's Review

Written on: 25/10/2016

Hi there Cottonite,

It is lovely to learn you received an overall 5-star service from us and our Partner - your support is appreciated and such helpful feedback greatly valued!

Warmest regards,
hoppa Team

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“Amazing service and Amazing prices”

Written on: 23/10/2016 by Claudiamoi (2 reviews written)

I have been using resorthoppa for a few years already and I am very happy with the service. I usually use the service of transfers and been using it in several countries. When I arrive at the airport I know the transfer is already waiting for me, everything has been great and it makes your life so much easier if you travel a lot. The website is also very easy to use and I love the promotions they always send to my email, really good prices. My next trip is in December for Christmas and my… Read Full Review

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Hoppateam's Response to Claudiamoi's Review

Written on: 25/10/2016

Hello there Claudiamoi,

It is such a great compliment knowing you are satisfied with the services we offer! Your ongoing support truly means the world to us, and we certainly look forward to travelling with you for many more years.

Best wishes,
hoppa Team

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Hoppateam's Response to Claudiamoi's Review

Written on: 25/10/2016

Hello there Claudiamoi,

It is such a great compliment knowing you are satisfied with the services we offer! Your ongoing support truly means the world to us, and we certainly look forward to travelling with you for many more years.

Best wishes,
hoppa Team

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“Best company”

Written on: 21/10/2016 by trishathom (2 reviews written)

Unlike other companies I have used in the past, Hoppa staff are the best. Courteous, Polite, helpful and, on time. They assist to pack, load, juggle babies, prams, bags etc etc without complaint. I would recommend the company to anyone and, if I am seeking resort transfer and Hoppa is available, it is and will always be, my first choice. The price is good too… Read Full Review

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Hoppateam's Response to trishathom's Review

Written on: 22/10/2016

Hi there trishathom,

Thank you for taking the time to share your feedback over here - your account of the experiences you have had with us and our Partners in the past is very insightful and much appreciated! We look forward to seeing you soon, once again!

Best wishes,
hoppa Team

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“never been let down”

Written on: 21/10/2016 by regvardy10 (1 review written)

have used hoppa regularly and always waiting for me efficient and professional… Read Full Review

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Hoppateam's Response to regvardy10's Review

Written on: 21/10/2016

Hello there regvardy10,

We are so pleased you choose us time and again to ensure your transfers are a great success!

Many thanks,
hoppa Team

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Hoppateam's Response to regvardy10's Review

Written on: 21/10/2016

Also, please note:

If you received a review request via e-mail, kindly respond to that message with your full name and surname?

Chat soon!

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“reliable service ith a smile”

Written on: 17/10/2016

Used this service many times, always on time and in comfortable vehicles with friendly drivers, good competitive price, have already booked for our next trip… Read Full Review

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Hoppateam's Comment

Written on: 17/10/2016

Hello there,

Thank you very much for booking with us again - we look forward to providing you with a transfer service that is just as positive as always! If you received a review request via e-mail, kindly respond to that message with your full name and surname?

Best wishes,
hoppa Team

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“Excellent Service”

Written on: 15/10/2016 by brun1958 (1 review written)

I have used Hoppa quite a few times which is testimony in itself. Always reliable and easy to use. I have never been let down by the service and will continue to use Hoppa for a long time. The service is very friendly and has always been on time both to and from the airport. I know i can book with confidence, this removes one worry from my holiday itinerary :)… Read Full Review

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Hoppateam's Response to brun1958's Review

Written on: 17/10/2016

Hi there brun1958,

Thank you very much for taking the time to share your feedback over here - it is a great pleasure providing you with a service that ensures you nothing but pleasant journeys from start to finish!

Kind regards,
hoppa Team

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“Excellent customer service ”

Written on: 15/10/2016 by Potterhd253 (1 review written)

Hoppa is a great service to use! Not only is it reasonably price but it is also has great customer service at all ends. Whether this be the place you have travelled too or over the phone. They are very helpful and have great manners. I would definitely recommend this to anyone… Read Full Review

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Hoppateam's Comment

Written on: 17/10/2016

Hi there Potterhd253,

Thank you very much for sharing these kind comments regarding your overall experience with the services we offer. Your ongoing support is greatly appreciated!

Best wishes,
hoppa Team

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“Best Transfer Company Ever 10/10”

Written on: 14/10/2016 by Sandfields1 (1 review written)

This company give what they promise Fantastic Service At Affordable Prices Don't Bother With The Rest Go Straight To The Best… Read Full Review

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Hoppateam's Response to Sandfields1's Review

Written on: 17/10/2016

Hello there Sandfields1,

Thank you very much for your ongoing support! Knowing your positive thoughts on the services we offer, it is very rewarding to provide you with great transfers!

Warmest regards,
hoppa Team

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