ResortHoppa.com Reviews - www.resorthoppa.com

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Latest Reviews

“NEVER EVER AGAIN”

Written on: 25/08/2015 by HaydockM (1 review written)

If anyone is thinking about booking Resort Hoppa please DO NOT until you read our experience. When we arrived at the airport we were sent to 2 different counters then taken outside were we waited 35 mins for the vehicle to turn up. We paid them £47.88 even though a taxi is only appox £32, as we wanted someone reliable waiting for us when we arrived for a private transfer, after reading all the promises they make ie someone waiting for you, vehicles under 5 years old, easy to contact in case… Read Full Review

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“Appaling customer service”

Written on: 24/08/2015 by alexrose1985 (1 review written)

I used hoppa.com on a trip to Berlin, but when we landed, on time, the transfer was not there. I called the number given on the ticket and the provider in Berlin said that they had received a cancellation, which clearly hadn't come for me. We therefore had to get a cab to the hotel. I also asked at the time for our return transfers to be moved back by one hour, becuase out flight time had been changed. They said that was fine and had made a recoed of the new time. When the day came to go back… Read Full Review

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“Utter rip off and exceptionally poor customer service”

Written on: 19/08/2015 by tina11afc (1 review written)

I used ResortHoppa to book airport transfers in Cyprus. As the resort was a distance a private car was arranged at the cost of £50 each way. When I arrived at the airport it was established that the driver had arrived for the same flight but the night before. It was late at night so I decided to cut my losses and get a taxi - the cost of the taxi was 50 Euros one way which works out £15 less than ResortHoppa charged me each way. It was a 36 kilometre journey and took 45 minutes - not the hour… Read Full Review

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“nice but no dice”

Written on: 14/08/2015 by Roachvd354 (1 review written)

I used ResortHoppa in Marrakesh, Morocco; the actual shuttle service went very smooth. Someone with a ResortHoppa sign was waiting for me at the airport and dropped me off at my riad in a timely manner. And at the end of the trip, the driver came to my riad, picked me up, and dropped me off at the airport. So in that respect, the transfer from and to the airport was great. In terms of their customer service, though, they are very much slacking. I was told by the escort when I arrived at the… Read Full Review

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“Worse customer service ever”

Written on: 12/08/2015 by Kasond311 (1 review written)

Left stranded waiting to be picked up today rang and confirmed our booking 48 hrs in advance was due to be picked up at 11.20 by 12.05 taxi had not arrived with the help of our friend she organized another company to pick us up however we were out 45 euros she rang numerous times to try and sort out this happened in Portugal our friend is Portuguese she was even fobbed off don't use this company and and I am going to complain to every site possible re this company… Read Full Review

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“excellent service”

Written on: 06/08/2015

We have just returned from a week in Turkey and have just experienced an excellent service from Hoppa. On trying to book the transfers we had some questions to ask.The staff on the phone were extremely friendly and helpful. On arriving at Dalaman airport we were met by a lovely lady and immediately taken to our awaiting bus. The bus was suppose to be a maximum of 4 drop off's but there were only 2... bonus!.As soon as we were on the bus we headed straight off with no waiting at all and the… Read Full Review

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“They promise you will leave the airport within 45 mins...”

Written on: 01/08/2015

When booking they give you a Promise that after finding the rep you will leave the airport no later than 45mins to head to your Hotel,we were traveling to Barcalona airport then on to Santa Susana Resort the Journy in normally around a hour we landed at 9.05 found rep at Black horse at 9.30 were told to wait at the horse we finally left airport at 11.35 and got to hotel at 12.50 after contacting the suplier regarding the Promise i was fobbed of with this We have now received the supplier’s… Read Full Review

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“Painfully slow: very bad start to a holiday.”

Written on: 30/07/2015 by Ian_Hammersmith (2 reviews written)

The booking process on the website was simple. The price for the transfer was very fair and the estimated 60 minutes transfer time reasonable. The price for a private taxi was considerably more, but had I known the shared transfer would actually take 2.5 hours I would have paid the extra cost. The main reason that the journey took 2.5 hours when Resorthoppa estimated 60 minutes is because the transfer company made the bus hang around for more than one hour at Enfidha Airport, Tunisia. The… Read Full Review

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“Appalling customer service”

Written on: 20/07/2015 by JamariFaulkner (1 review written)

We booked and paid for SHUTTLE service from RESORTHOPPA.COM, from Palma airport to Sa Coma. The journey to the hotel was fine and as expected, however the return was not as expected or as paid for! As soon as we could we checked the pick up time and was very surprised to be informed that pick up was FIVE hours before departure. We tried every way possible to contact resort hopper to ask for an upgrade to a private taxi so the we could arrange a suitable pick up time. However despite several… Read Full Review

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“Transfer was almost 2 hours late!”

Written on: 20/07/2015 by Princess61. (1 review written)

We recently arrived at Barcelona Airport to go to Lloret De Mar. On arrival, we went to our pick up point. We were prepared for a long transfer to our Hotel, which we didn't mind, but the transfer turned up almost 2 hours late! As we were All inclusive at our Hotel we would have got a snack on our arrival, but it was very late and we missed out. We'd told the Hotel our approx arrival time. The driver dropped us off around the corner, we didn't know where we were going, we had to walk down a… Read Full Review

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“Don't use this company at any cost!”

Written on: 16/07/2015 by 31Wade (1 review written)

Appalling service by this company.If your flight is delayed the driver doesn't wait. Emergency and office numbers in Spain are not answered. I don't hold out much hope of being collected for the return trip back to the airport. Never use them again… Read Full Review

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“Bad customer service, poor New Website!”

Written on: 16/07/2015 by AadenFlood (1 review written)

Booked a transfer only for the confirmation to be to a completely different place. Customer service appealing! Would not recommend! Transfers direct offered a hassle free experience, would always use them in the future! … Read Full Review

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“money grabbing let downs”

Written on: 14/07/2015 by stacys1 (1 review written)

I have in the past,and even on the present trip at a different destination had good service from Resorthoppa. However! my experience was via resorthoppa initially, booking a return transfer for LAX airport, due to flight arrival time the i had to be upgraded to a return private service costing £120 in total. Fine. A2B transfers were the responsible party at the LAX end. Our transfer was a no - show. Communication was non existent. I emailed several times, eventually i got a response saying my… Read Full Review

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“Return pick - no show”

Written on: 12/07/2015 by 165Rollins (1 review written)

The pick up transfer was perfect , on time , friendly driver. The return - changed pick up time then phoned us 3 times to change time again. Did not show up at hotel still 1 hour after original time so hotel organised a local taxi that just managed to make the flight. Ended a beautiful holiday with stress and worry due to resorthoppa - now remaned Hoppa. Would avoid at all costs… Read Full Review

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“Truly dreadful”

Written on: 11/07/2015 by Glyn5548 (1 review written)

Booked a shared shuttle from Tenerife South to Costa Adeje. Checked in at the Resorthoppa desk at 7pm boarded the coach at around 7:45 and finally left at around 8:30 with a full coach. The coach was old and rickety with a door that the driver struggled to close. The driver spoke only spanish seemed unfamiliar with the coach and unclear about directions or destinations (we visited several hotels twice). We finally got to our hotel at 10:10 over 3 hours after checking in at the desk for a… Read Full Review

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“terrible service”

Written on: 09/07/2015 by 92Martinez (1 review written)

we spent double the standard shuttle price booking speedy shuttle in palma,however we were put on the regular shuttle which took forever. complained to RH on our return asking for a refund , company was not interested. I would not use them again… Read Full Review

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“No transfer back to airport! Complaint email ignored.”

Written on: 09/07/2015 by misscolston (1 review written)

No transfer arrived to take us back from the airport. We had to get a taxi for €60 having already paid resorthoppa for their service. We have written a email of complaint to the company but it is one week since then and they haven't bothered to reply… Read Full Review

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“Airport to Corralejo”

Written on: 09/07/2015 by Francesq1947 (1 review written)

Great price and pickup times were on time with a friendly driver, will use again… Read Full Review

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“Not enough room for passengers”

Written on: 08/07/2015 by ClaytonGuilford (1 review written)

We booked a minibus to accommodate up to 16 people to be transported from Faro to Vale da Lobo for a friends wedding, at the time of booking we advised that at that time we only had 12 adults, but wanted a 16 seater in case others on the flight also need transportation, our confirmation advised that it would be a Private Minibus Transfer (1-16 people). On arrival we had to ring the number to find out where they were, and waited 40 minutes before they arrived, when they arrived we were advised… Read Full Review

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“Resort Hoppa ruining holidays....JUST PLAIN BAD”

Written on: 07/07/2015 by McKenna54 (1 review written)

I don't usually leave reviews but i feel so strongly about this i thought i had to. From start to finish they were bad, a distinct lack of communication and terrible website, no one came to pick us up and to top all that over 20days to get it sorted....O agh yes they didn't offer a refund… Read Full Review

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