ResortHoppa.com Reviews - www.resorthoppa.com

★★★★☆
3.8 / 5
74% of users recommend this
  • Punctuality

  • Easy to find

  • Comfort of journey

  • Customer Service

  • Value For Money

? Ask our helpful community of experts about this product or company
ResortHoppa.com www.resorthoppa.com - Ask a question now

Media Gallery for ResortHoppa.com www.resorthoppa.com

ResortHoppa.com www.resorthoppa.com

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

Latest Reviews

“The best transfers”

Written on: 21/08/2014 by JaliyahReynolds318 (1 review written)

I use resorthoppa whenever I go abroad as I've found it the most efficient service when transfers aren't included. Everytime I've used them I have found the collection point with ease, been dealt with efficiently and not had to hang around at the airport. The drivers are polite and friendly and speak (in most cases)good enough English to be helpful. I've never had a dirty bus or felt unsafe during the journey. Last time I used the services I had to phone 24 hours before to find out the pick up… Read Full Review

Visit resorthoppa.com
Report this review

“Why I won't use this company again!”

Written on: 20/08/2014 by NIDXC14 (1 review written)

On arrival in Malaga on 6/8/2014 it took over one hour to be allocated a coach.We then sat for a further twenty minutes in the coach before leaving and it then took one hour to complete a twenty minute journey to Fuengirola, due to a large coach using unsuitable roads. We booked in for pickup on-line using tbe app twentyfour hours before departure as recommended. On the morning of departure the coach did not show. We used the contact number plus the emergency number repeatedly but had no… Read Full Review

Visit resorthoppa.com

Resorthoppa.com's Response to NIDXC14's Review

Written on: 20/08/2014

Hi,

We are very sorry to hear that your departure service didn't arrive as booked.

We'd really like to look into this for you so please can you e-mail us? Review center doesn't allow us to add e-mail addresses to the comments but you can find the address for our customer services team on our T&Cs page. Please include details of your complaint, reference number and contact details so the team have a complete picture of what happened. We will investigate the problems you've raised and do our best to resolve this issue as swiftly as possible.

Once again we apologise for any inconvenience.

Best wishes,
Resorthoppa

Reply to this comment
Report this review Read 1 Comment

“Transfer arrived on time. Took as long as we were...”

Written on: 20/08/2014 by Alisson67 (1 review written)

Transfer arrived on time. Took as long as we were previously told to arrive at our destination. Transfer back to the airport had arrived slightly later than expected but there were already quite a lot of people on the bus so this was understandable. All in all, a good transfer company and would use again… Read Full Review

Visit resorthoppa.com
Report this review

“Very friendly and efficient service”

Written on: 15/08/2014 by Cason445 (1 review written)

First time I had used this service as normally hired a car but got fed up being treated like a criminal because I wouldn't pay for the excess premium despite having an annual policy. Always wary that someone would mark the car when parked outside apartment so by using Resorthopper I had a worried free holiday with no hassle. Airport to apartment service in a clean car. Great website and apart from initial confusion at Faro airport on where to meet everything went smoothly… Read Full Review

Visit resorthoppa.com
Report this review

“The only way to travel”

Written on: 14/08/2014

I had never booked airport transport before so this was a first experience. It was easy to book online and just as easy to amend the booking when I needed to add 2 people at a later date. The transport was ready waiting for us when we arrived and the lady at the reception booth was very helpful about the return journey and we did not need to call up the day before we returned as stated on the booking form. The driver was helpful with our bags and the coach journey was cool and comfortable… Read Full Review

Visit resorthoppa.com
Report this review

“a excellent transfer, direct to our villa, courteous...”

Written on: 13/08/2014 by XzavierDaugherty439 (1 review written)

a excellent transfer, direct to our villa, courteous drivers who spoke good English, return journey also excellent, would highly recommend… Read Full Review

Visit resorthoppa.com
Report this review

“Will not recommend to anybody”

Written on: 12/08/2014 by Jaylen225 (1 review written)

One way driver didn't know the address I was staying at and at the end I had to get out of the taxi and find it myself and on the way back taxi DIDNT SHOW UP AT ALL!!! Even though everything has been confirmed the day before AND NOBODY ANSWERED the emergency number I got to ring in a case taxi was late… Read Full Review

Visit resorthoppa.com

Resorthoppa.com's Comment

Written on: 12/08/2014

Hi,

We are very sorry to hear about your difficulties on arrival and your lack of departure service.

We'd really like to look into this for you so please can you e-mail us? Review center doesn't allow us to add e-mail addresses to the comments but you can find the address for our customer services team on our T&Cs page. Please include details of your complaint, reference number and contact details so the team have a complete picture of what happened. We will investigate the problems you've raised and do our best to resolve this issue as swiftly as possible.

Once again we apologise for any inconvenience.

Best wishes,
Resorthoppa

Reply to this comment
Report this review Read 1 Comment

“palma transfer”

Written on: 11/08/2014 by SarahiMcKinnon (1 review written)

This is the first time I have used thisservice and this company but have been to Palma/Majorca on many occasions. Bus transfers all good and on time. Buses clean and drivers polite. Well driven. Unfortunately, the experience and service was compromised by a group of very unruly and rude late teenage boys. They were either drunk or high on drugs. They were extremely loud, shouting/singing etc and used extremely foul language throughout the transfer with no respect shown for any of the other… Read Full Review

Visit resorthoppa.com
Report this review

“OK BUT....”

Written on: 10/08/2014 by Moriahl106 (1 review written)

Booked our transfer for a private mini bus to transfer us to our villa in Majorca. It was a fast 1 hour transfer which had arrived on time . However we had been advised to take our own baby travel seat which we did BUT on the outward journey there was a seat belt to secure this but none for the adults. On the return journey there wasn't a single seat belt on the bus yet we were travelling on motorways. I know this may be fine in another country but surely when a high percentage of customers are… Read Full Review

Visit resorthoppa.com
Report this review

“Resorthoppa was recommended to us by friends and we...”

Written on: 10/08/2014 by 95CantuItalian (1 review written)

Resorthoppa was recommended to us by friends and we recommended it to another couple who had phoned our accommodation wondering the best way to get from the Airport to Paleokastria and back. We found the Mini bus clean and the air condition and chatty driver made the journey short. Great Service and about to use it again… Read Full Review

Visit resorthoppa.com
Report this review

“Best transport company”

Written on: 10/08/2014 by isMaxwell312 (1 review written)

Easy to book, cheaper than most other companies and very clean vehicles. Really happy and easy to locate in the airport… Read Full Review

Visit resorthoppa.com
Report this review

“The longest transportation time EVER”

Written on: 09/08/2014 by Taylor241 (1 review written)

We booked an airport transfer from Palma de Mallorca to Alcudia on Mallorca. On the website the transportation time whit a shared shuttle bus was suppose to be 1 hour and 15 minutes, which sounded fair enough. First we started out waiting around 30 minutes or more for the bus to get filled in the airport due to the waiting time for different planes. Then the transport time from the Airport to Alcudia ended up taking 2 hours and 30 minutes. This is more than unacceptable!! It would have been… Read Full Review

Visit resorthoppa.com

Resorthoppa.com's Comment

Written on: 11/08/2014

Hi,

We are very sorry to hear about your longer than expected journey time.

We'd really like to look into this for you so please can you e-mail us? Review center doesn't allow us to add e-mail addresses to the comments but you can find the address for our customer services team on our T&Cs page. Please include details of your complaint, reference number and contact details so the team have a complete picture of what happened. We will investigate the problems you've raised and do our best to resolve this issue as swiftly as possible.

Once again we apologise for any inconvenience.

Best wishes,
Resorthoppa

Reply to this comment

Hellesv's Comment

Written on: 11/08/2014

Hi,

Before we wrote this review we wrote to your costumer service.

The replay to our complaint was, that the information about longer transportation time during peak season was written in your "terms and conditions". But we all know, that nobody actually reads the terms and conditions. Therefore we couldn't get any refund or compensation for the inconvenience that it cost us. Not only did we have to accept the long waiting time in the airport and the long transportation time. We also had to book another alternative for our return transfer, because the pick-up time was way earlier than we had planned. To sum up: double expenses, waisted time and no refund/compensation.

If you would just write these things clearly on your website there wouldn't be any misunderstandings and false expectations.

Reply to this comment
Report this review Read 2 Comments

“Great but no carseats for my toddler!”

Written on: 08/08/2014 by JeromeJones (1 review written)

We arruved in Dalaman airport. The taxi point was easy to find.The representative wasnt the friendliest. Taxi was like an old van type and was slow (quicker taking the coach lol) but driver was lovely. Carseats would have been better provided. Taxi back was 1st class! Id like to book again if their was a discount for returning customers!… Read Full Review

Visit resorthoppa.com
Report this review

“never turned up for us!”

Written on: 07/08/2014 by pmLacroix343 (1 review written)

after confining our booking Resort hoppa never came to pick us up for our return journey. Our Hotel tried to call them with the number that was supplied with our original confirmation. this number was support to be a help line, but it was some other office who couldn't help us Very dissatisfied with Resorthoppa… Read Full Review

Visit resorthoppa.com

Resorthoppa.com's Comment

Written on: 07/08/2014

Hi,

We are very sorry to hear about the problems you've had in Barcelona. Our supplier has had problems with their phone lines and they are doing all they can to fix the issues. We are so sorry that your transfer didn't arrive.

We'd really like to look into this for you so please can you e-mail us? Review center doesn't allow us to add e-mail addresses to the comments but you can find the address for our customer services team on our T&Cs page. Please include details of your complaint, reference number and contact details so the team have a complete picture of what happened. We will investigate the problems you've raised and do our best to resolve this issue as swiftly as possible.

Once again we apologise for any inconvenience.

Best wishes,
Resorthoppa

Reply to this comment
Report this review Read 1 Comment

“airport transfer”

Written on: 07/08/2014

Excellent service, on arrival met with name board . the driver was very pleasant and spoke good English. The return pick up was on time… Read Full Review

Visit resorthoppa.com
Report this review

“They get you to where you want to go with no fuss and...”

Written on: 07/08/2014 by AriellaFallon (1 review written)

They get you to where you want to go with no fuss and that's good enough for me and they are good value for your money from 1 person to a family of 6… Read Full Review

Visit resorthoppa.com
Report this review

“I have used resorthopa many times and have always...”

Written on: 07/08/2014 by SantinoFernandez (1 review written)

I have used resorthopa many times and have always found them to be good value… Read Full Review

Visit resorthoppa.com
Report this review

“Disgrace”

Written on: 07/08/2014 by Caydeni204 (1 review written)

Absolute disgrace we waited an hour for our transfer as they were waiting for another plane! Then it didn't show up in the return flight after arranging a time over the phone which has cost my money as I was abroad… Read Full Review

Visit resorthoppa.com

Resorthoppa.com's Comment

Written on: 07/08/2014

Hi,

We are very sorry to hear about your poor service. Having a wait longer than our advertised 45 minutes isn't acceptable and we would really like to look into why your transfer didn't arrive for your journey home.

We'd really like to look into this for you so please can you e-mail us? Review center doesn't allow us to add e-mail addresses to the comments but you can find the address for our customer services team on our T&Cs page. Please include details of your complaint, reference number and contact details so the team have a complete picture of what happened. We will investigate the problems you've raised and do our best to resolve this issue as swiftly as possible.

Once again we apologise for any inconvenience.

Best wishes,
Resorthoppa

Reply to this comment
Report this review Read 1 Comment

“very satisfied ”

Written on: 07/08/2014 by 192Harrington (1 review written)

Very satisfied with resort hopper the guy was there when we arrived the drive was ok in italy on the way back we had a fax to say our driver would be there 1 hour early to do with traffic which he turned up on the time on the fax which I thought was professional the driver who took us back was very friendly and chatty showed us lots of interest and gave us a bit off info on the places he pointed out the drive was good going back.thank you for everything… Read Full Review

Visit resorthoppa.com
Report this review

“Cost Effective Transfer”

Written on: 07/08/2014

Returning guest and it is good to see Resort Hoppa has up its game. Desk easy to find at the bottom of the ramp. Given a driver straight away . Waited about three quarters of an hour before starting off to Fethiye. Cannot fault ingoing or return transfers. Both on time. Easy to use booking system too. Needed a manual copy of phone number for return transfer. Water offered at £1 for 2 bottles, needs to be offered in Turkish Lira too… Read Full Review

Visit resorthoppa.com
Report this review
overview
resorthoppa.com