Titan ADSL Reviews - www.titan-adsl.co.uk

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★★★★☆
4.2 / 5
80% of users recommend this
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  • Reliability

  • Customer Service

  • Speed Consistency

  • Value For Money

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Latest Reviews

★★★★★

“Awesome”

Written on: 06/04/2014

the service is excellent - really fast but much quicker than my previous 2 meg service) and reliable. As a subscriber to the 80 meg service there is no 12 month contract, which is great considering we're not sure how long we're going to be at our current address. The customer service is good. they were extremly knowlegable and helpful with a couple of initial teething problems, that were quickly sorted out… Read Full Review

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★★★★★

“Impressive”

Written on: 15/12/2013

Been with Titan now for a few months. So far so good. The connection has been very good and stable, and the call I logged about configuring a new router was dealt with swiftly and efficiently. Price wise good value. Happy customer!… Read Full Review

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★☆☆☆☆

“broadband was good but rest was baaad”

Written on: 19/09/2013

£60 to leave them fee - nuff said! Least the broadband worked but communication was poor and I had to contact them to find out what was going on!… Read Full Review

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★☆☆☆☆

“ Amateur ISP ”

Written on: 26/07/2013

Poor service, expensive ,not getting speed as advertised and impossible to speak to an advisor either by email which they don't reply to your query or 0844 phone number which they don't even bother answering just get the same automated parp "all our advisors are busy " message ,i'm sure at the very least they could do is employ someone 24/7 just to answer the phone who has some knowledge of dealing with queries and technical problems ,although they do advertise times on their website… Read Full Review

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★★★★★

“such a great service”

Written on: 19/07/2013

Sad to have left TitanADSL, been with them since 2006 and they have been the best service provider that you can get. Unfotunatly i lost my job so needed to get cheap and boy i regret it now. Anyway please do consider TitanADSL… Read Full Review

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★★★★★

“Lovemaking em”

Written on: 24/06/2013

Not sure about prior reviewer. But I have nothing but praise for hem, used them for 6 months and speeds have been rock solid for me. Nice bunch of guys and email replies to any support queries sneers quickly… Read Full Review

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★★☆☆☆

“Abysmal Service ”

Written on: 21/06/2013 by julienorth (1 review written)

You cannot get through to contact anyone if you have a problem like mine ( poor internet speed ) both email or by phone no one answers replies ever !. Just the same automated reply "all our advisors are busy try again later ", now the weekends here i have had it as they don't work weekends . Will be changing to another ISP that have working helpful technical staff that can answer the phone 7 days a week . Unfortunately i got suckered into the bogus sales reviews blowing Titans trumpet on… Read Full Review

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★★★★★

“Victory”

Written on: 17/06/2013

I moved over to Titan from BT a couple of months ago. In that time I have been extremely impressed. With BT I had download speeds of 6 meg at best which dwindled to a paltry 2 meg as time went on. Repeated calls to their service line achieved nothing. Titan is a completely different story. I now get a rock solid 15.5 meg speed,with a sync speed of 18! I am on the 16 pro home package. The one solitary problem I had (which was caused by the BT engineer during the migration process) was solved by… Read Full Review

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★★★★★

“Great gaming service ”

Written on: 11/06/2013

Git hooked up today on the complete home and phone service. Being an online gamer I need good response times for Xbox gaming. My ping times are 8/12 ms which is brill for gaming. V happy with the service… Read Full Review

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★★★★★

“Better than plusnet”

Written on: 06/06/2013

I can't believe I was taken in by plusnets marketing ploy! I migrated to plusnet from titanadsl and after 2 months relised I was paying average of £36 per month. On titanadsl my average bill was £27 for the complete package. Big difference in cost plus with titan my contract is 3 months and not 18 months like plusnet. Titanadsl all the way… Read Full Review

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★★★★★

“Marvellous difference”

Written on: 25/04/2013

I have been with a lot of IPS's, BT, Sky, NTL before it was Virgin, plusnet etc. I came to accept that at busy periods it was just the way it was that your broadband got capped to hell. I was getting 5-15kb's most the time and couldnt even stream youtube. I decided to do some research and found this website. Looked at the best reviews and although I've not heard of them before, decided to go to Titan That was the best decision I have made in a long while. Constant full speed and suddenly the… Read Full Review

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★☆☆☆☆

“impossible to contact by phone or email”

Written on: 25/04/2013 by aussie77 (1 review written)

I asked titan to connect me and was originally able to contact them by phone and email but after promising me callbacks on a few occasions then not calling me back, promising to have me connected by a certain date then not getting me connected- again with no call or email to say what was happening etc weeks later they dropped off the radar completely. When I try to call there's always a message saying they're busy and no replies to my emails. I reported them to offcom and will be filing a… Read Full Review

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Jj1's Response to aussie77's Review

Written on: 25/04/2013

Carbon copy of my experience witrh them - unbelievably lax - have now cancelled migration.

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Aussie77's reply to Jj1's Comment

Written on: 25/04/2013

I posted the same text as above on their facebook wall earlier today but within minutes they had deleted the text and blocked me so I can't post it again or message them on facebook. They really don't want to talk to me..

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Asterix100's Response to aussie77's Review

Written on: 11/06/2013

I was thinking about joining Titan ADSL from o2 Sky tried all last week to contact them during their so called opening hours 10:00 -16:00 same automated message "All our advisors are busy try again later " than the phone goes dead ,i don't know how they get any business with such dreadfully poor customer(less) service sales i have decided not to switch providers to these amateurs .

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Asterix100's reply to Asterix100's Comment

Written on: 11/06/2013

I think an awful lot of the positive comments on here sound slightly sales pitch "Can't believe Titan is so fantastic changed my life spiel ."
Try calling them Mon-Fri 10-4pm only you can never get in contact with anyone their website does not even have live chat .
Wonder how many sales adviser operators they have working for them certainly not enough to answer the phone .

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★★★★★

“Great service and support”

Written on: 23/04/2013

Having been with TitanADSL for nearly three years now, there is no doubt they are an excellent ISP. Sadly I have now left due to my usage starting to get higher and higher but if you can afford it for your level of usage and want a reliable service it is definitely worth it. I had a a fault with my line a few months ago and it was fixed very quickly and efficiently. When you email support you get a response from someone who knows what they are doing and it's quick. They are even really helpful… Read Full Review

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★★★☆☆

“Reliable internet but terrible if you leave”

Written on: 19/04/2013

During my time with Titan I had a very reliable connection, no complaints at all. The issue which I've never experienced with any other company and that includes all the usual like Sky, BT etc was the fact that 2 months after leaving they sent me an invoice for a random amount of money during a month I wasn't even with them. Tried to contest it but they ignored all my emails and calls. In the end I had to get my credit card company involved to stop the transaction to avoid them taking money… Read Full Review

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★☆☆☆☆

“Unimpressed and haven't even activated yet”

Written on: 17/04/2013

Supplied my MAC to Titan a few weeks ago - nothing's happened. Emailed Titan a week or so ago, and the blame was placed at BT's door - quite feasible. However, to date, still nothing. No updates, no communication, no courtesy, no indication they are serious. Emailed today and yet to receive a response. Phoned, and like another reviewer, received the irritating 'all our operators are busy - please try again later'. Unbelievably unprofessional. Titan have largely positive reviews, but they… Read Full Review

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★★★★★

“V good Fibre optic broadband”

Written on: 24/03/2013

Thank god someone has done it right! I was first introduced to Titanadsl 4 years ago, prior to that I was always going with the bigger ISP’s (BT, Virgin, Talktalk, Tiscali etc.). We use Surf for our business allot and I quickly found out how easy they are to work with. The main difference is the customer service; when I call up 9/10 times I am the first in the queue. When I get through to them they are all extremely helpful. Danny, Derek and Martin really do all they can to help. They are all… Read Full Review

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★★★★★

“Good”

Written on: 13/03/2013

I've been with Titan for nearly 2 years and so far so good. Speed and reliability is excellent. Their support is outstanding and they're extremely fast at replying to support emails. On the rare occasions my connection drops, they have fixed the issue promptly. They also made sure everything was OK when a damaged telephone wire knocked out my connection (I had to deal with BT directly unfortunately, so it took a month to fix), but Titan monitored the issue and made sure my connection was back… Read Full Review

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★★☆☆☆

“sales”

Written on: 01/03/2013

I would like to talk to one of their sales staff,re what i can get.Every time i have phoned their number all i get is "they are all busy please try later,"then i am cut off.How come they are getting all these good reviews, are they being written by the staff i am trying to get through to… Read Full Review

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★★★★★

“Brilliant bunch”

Written on: 12/02/2013

Benn with several ISP's over the last 5 years or so (Zen, Pipex, etc etc) and always had a slow connection 600kbps at best, with frequent drop outs etc. Always told it was due to line length. Joined Titan about 8 months ago and continued to have issues until last week when Titan took over my line at the exchange. No longer on BT's IP profiling, Im now on Titans pro LLU system and our connection has shot up to 2mb, nice and stable!! To say Im pleased with the effort that Titan have put in, both… Read Full Review

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★★★★★

“Made by mr Kipling lol”

Written on: 28/01/2013

Like mr Kipling makes good pies ;) I would say titan has been fab, really nice bunch of guys and they do what it says on the tin. Good knowledges staff and good fixing of faults. £16.99 per month I pay for 1 month rolling contract unlimited usage. Also bought their unlimited online cloud storage for £1 for the first year so v happy agin. V happy… Read Full Review

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