Park Holidays, St Osyth Beach Reviews

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General holiday park complaints

01 - The holiday park large refuge bins were overflowing with rubbish & there were numerous carrier bags also full of rubbish left at the side of these large refuge bins which would attract vermin being not covered up.

02 - The roads around the interior of the holiday park were in darkness, we also overheard in the reception an owner complaining to the male receptionist who filled out a form that she had complained for months but nothing had been done to rectify this problem of road lighting, there seemed to be a pile of dockets hanging on the wall of complaints & quite a backlog of work to be carried out.

The club house complaints

01 - The entertainment was to a very poor standard compared with other holiday park resorts that I have visited over many years, in fact the worst that I have ever seen, asking the adults in front of the children to shout out 'bunny bogies' for the bingo win & talking about blowing off is no way to educate children & the entertainment staff should really know better.

02 - No body asked us for our club passes on the door on all the holiday stay & we just walked straight into the club house.

03 - The condition & general appearance of the club house was tired looking with cigarette burns on the tables, sticky un-cleaned tables & parts missing from the stage, far from what is described on your promotional material your club house was certainly not as quoted 'a stunning club venue'.

04 - There was a smashed window in the amusement arcade exit door.

05 - Children were running wild, smashing & moving the arcade game machines around which we witnessed with not one member of staff in sight to stop this unruly behaviour & also the damage to your amusement machines.

06 - On one night we noticed a baby crawling alone in the arcade area.

07 - The caf in the club house was open on the Friday night but for some reason was closed on the Saturday night.

Swimming pool complaints

01 - Friday 04th September 2009 - The pool was closed when we arrived early & we were informed by the receptionist that it would open again within the hour this pool remained closed & did not re-open.

02 - There was a dangerous clay pipe broken with jagged edges which could cause injury on the outside of the swimming pool around by the outside water slide area on the corner of the swimming pool by the rear outside doors.

03 - Sunday 06th September 2009 - One of your female lifeguards was texting on her mobile phone while walking along the concrete tiled stepping stones at the children's end of the swimming pool while her colleague a male lifeguard was just looking on, not a very safe way to act, especially having the important position as a lifeguard.

04 - There was nowhere to put your clothes & keys apart from the chairs

05 - The main centre round under water tiled area was sharp on the edges of the tiles & could cause injury.

06 - The whole pool area looked very tired and needed a good clean & some much needed maintenance.

07 - There were not enough pool ladders & the only one did not have enough steps to exit the pool safely.

08 - Monday 7th September 2009 - The pool was closed when we arrived for the adult morning swimming session hour & as we had to vacate the caravan by 10:00am we did not return to see if the pool had opened but on leaving the campsite around 9:45am we did see swimmers in the pool.

The reception & shop complaints

01 - Milk purchased from the shop was off

02 - People having to wait so long in the shop to pay that they gave up & left their purchases behind on the shop counter & went elsewhere to shop.

03 - From my observation of the reception & shop it looks like your staff are under trained plus cannot cope with running the reception & shop & also handling the numerous complaints which are just piled onto a clip to the wall.

Caravan accommodation complaints

01 - Friday 04th September 2009 - I reported to the receptionist on duty
shortly after checking into our caravan that we were short of
(1) X double duvet, (1) X double duvet cover, two (2) X double sheets,
two (2) X pillows & two (2) X pillowcases, I was informed by the receptionist that all this linen would be delivered to our caravan within the hour, they only delivered part of the missing linen, my wife chased after him while he was about to drive away to say that we were still missing some linen, he said that he would get the missing linen sent over, we waited & waited but this did not arrive so I went over to the reception only to find out that it was closed that made my extremely annoyed at being let down

Later in the evening I happened to see him in the club house & approached him to find out what had happened to our missing linen, he said that he would get them left behind the bar later in the evening, when I asked behind the bar they did not have a clue what I was talking about but finally after calling another member of the bar staff we found the linen, what would have been the situation if I had not spotted him in the club house, how do you expect guests to sleep with no linen? This is just an appalling service & there should always be enough linen & crockery etc for this six (6) berth silver caravan that was booked as a six (6) berth caravan with enough notice to two members of your staff about the extra guests.

02 - The toilet wash hand basin hot tap would not turn off also the whole tap moved around & was loose.

03 - One lounge recessed light bulb was not working.

04 - The front door entrance recessed light bulb was not working

05 - The main bedroom wall heater was not working

06 - Only 4 bowls & 5 side plates, there should have been enough for six (6) people

07 - Some of the pillowcases were stained.

08 - Broken glass was found outside the caravan on the grass area by the caravan steps that we cleared up.

09 - No inventory for the caravan was taken on arrival of departure.

10 - Why did the cleaning team not notice & report all these problems?

I cannot comment on your other holiday parks which hopefully should be of a much higher standard & I see that my complaints have now totalled six pages which is not very good for any company to have to receive & I can only comment on my short holiday break at your St Osyth Beach Holiday Park which I hope you agree should have been an enjoyable short break, I do not like to waste my valuable time having to write these complaints but thought that you should need to know about our recent experience at your St Osyth Beach Holiday Park.

DON'T BOTHER TO TAKE YOUR CAMERA TO THIS HOLIDAY PARK! 0/10