TravelUp Reviews - www.travelup.co.uk

★★★★☆
3.8 / 5
76% of users recommend this
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★★★★★

“Expert friendly service”

Written on: 05/03/2015 by roybrooke2000 (1 review written)

My first time with 'Travelup'. I am a regular air traveller, approx 3 or 4 times a year They surprised me with their fast expert and very friendly service. I would like to compliment one person that went out of his way to clear all my queries, his name is Brian Edwin.Congratulations on a job WELL DONE!!… Read Full Review

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★★★★★

“Quick and helpful ”

Written on: 02/03/2015 by qyPhillips1967 (1 review written)

I had a couple of questions and wasn't too keen on calling, I wrote an email and a few hours later had a detailed reply and all my questions answered. I couldn't have asked for a better service… Read Full Review

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★★★★★

“Meal request”

Written on: 28/02/2015 by Meganj202 (1 review written)

Email sent to request vegetarian meal for upcoming flights with China southern. This was facilitated within one hour. However no way to confirm with airline so will have to wait to confirm at airline desk at airport… Read Full Review

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★★★★★

“Excellent service and value”

Written on: 27/02/2015 by shah.Gillani (1 review written)

I had been searching for air-tickets through different service providers, but was unable to find affordable flights for the dates that I needed. After looking through numerous flights on the Travelup website I decided to get some help by phoning the Travelup agent. My call was answered by a man After taking my requirements he reassured me of being able to find me flights that would meet my requirements. Within few minutes he provided me with 6 good options and then went through the pros and… Read Full Review

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★★★★★

“Very well helped”

Written on: 26/02/2015 by vjPerkins306 (1 review written)

had to rebook because of Air France changing a connecting flight. D.E. helped very well to find a suitable solution… Read Full Review

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★★★★★

“Very simple and easy”

Written on: 25/02/2015 by Kempsj26 (1 review written)

Booking was simple and easy, I made a slight mistake on one of the person's information and was able to change it to the correct information the same day. Jimmy (the admin) got back to me very quickly. Thank you… Read Full Review

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★★★★★

“Very quick reply, even though it is Sunday Jimmy wrote...”

Written on: 24/02/2015 by Haidenv74 (1 review written)

Very quick reply, even though it is Sunday Jimmy wrote information very accurately and understandably Thank you!… Read Full Review

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★★★★★

“Great service”

Written on: 23/02/2015 by Alexaj365 (1 review written)

thank you very much for the quick response… Read Full Review

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★★★★★

““Extn: 6802 Customer Services Travel up””

Written on: 20/02/2015 by Lynchti156 (1 review written)

Great customer services. Staff very accommodating in liaising with airline changes and delays. Praise to the Admin Officer Schedule Change Dept… Read Full Review

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★★★★★

“Flights to Bali”

Written on: 15/02/2015 by 1981Miller (1 review written)

Great price, easy to book and confirmed straight away. Will use again… Read Full Review

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★★★★★

“Easy to Use with cheap prices”

Written on: 10/02/2015

This website is easy to use, fast to show the resulst, well explained and really find the best prices with many options of schedules (Departure times, Journey duration, etc) with lot of Airlines. I highly recommend this site to buy safely. Many Thanks… Read Full Review

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★★★★★

“changing of travel dates”

Written on: 06/02/2015 by ValeryMunro208 (1 review written)

Jimmy was fantastic and very very helpful!! Thank you so very much… Read Full Review

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★★★★★

“Very excellent service !”

Written on: 05/02/2015 by gqRollins83 (1 review written)

I was so worry about if my booking is successfully because there was some problems happened when I use a Chinese credit card to make a payment, what worse was I found my name was typed incorrect ! Fortunately the officer was effectively and very patient ! Now my problems have been solved perfectly, although I can't type his name here, I thanks him very much !… Read Full Review

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★★★★★

“Quality service and helped me save close 300 pounds”

Written on: 04/02/2015 by grantdennison (1 review written)

As we were looking for 14 night in Corfu and could go anytime between 24 July and 13 August it was difficult trying to find the cheapest flight. That was until we came across TravelUp which was easy to see multiple options with one search and came across a flight that was nearly 300 pounds cheaper than every other place I had looked. I proceeded to book the tickets and came across my one and only negative point and that was it didn't specify how much luggage we could take, but at the price I… Read Full Review

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★★★★★

“Extn: 6802 Customer Services Travel up”

Written on: 03/02/2015 by Pearjack (1 review written)

We booked our flights to the USA through travel up a number of months ago at a very good price - customer services in terms of tickets being sent through was excellent. We then got notification that the airline had changed the flight times which would have impacted us greatly but the travel up team managed to book us an an alternative flight with the airline which meant miminal disruption to our plans. First class service and a big thank you as after sales service is very important to me hence… Read Full Review

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★★★★★

“Response to my email enquiry”

Written on: 02/02/2015 by Aanyu (1 review written)

When I emailed to inquire how much weight I was entitle to check-in with SN Brussells Airline, this member of staff responded promptly and when I emailed him back to confirm what he had emailed me, he quickly responded and I was very pleased with the outcome of my inquiry. Well done!… Read Full Review

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★★★★★

“very efficient!”

Written on: 02/02/2015 by Holidaytime111 (1 review written)

Jimmy dealt with my enquiries and have answered all enquiries and have responded immediately. Can't wait to go away knowing my flights are safely booked… Read Full Review

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★★★★★

“Trip to SA”

Written on: 02/02/2015 by WCilib (1 review written)

I've just booked a flight to SA for me and my family and the customer service provided by the woman I dealt with was outstanding. She was very courteous, polite and professional. I called a few times to ask her questions and she was more than happy to explain everything to me. I am more than satisfied with travel up and and I will use them in the future for trips and I will be calling on her again for advice… Read Full Review

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★★★★★

“Fast personal communication when needed”

Written on: 02/02/2015 by Rylie134 (1 review written)

Cheaper than booking directly on virgin flights. Second time have flown with them. Had to change flight details within 24 hours of booking, was done personally and quickly and was replied to by Jimmy… Read Full Review

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★★★★★

“Excellent Customer Service ”

Written on: 30/01/2015 by jamesbarguss (1 review written)

We got a fantastic deal on the flights for a holiday of a lifetime to watch the Cricket in Antigua. Unfortunately a member of the party passed away. Our initial fears were that we would get a refund for the plane ticket. Thankfully Travelup's customer service couldnt have been better. Good communication all the way through and we have now also been told we will receive a refund. Fantastic customer service. I would use them again and I would recommend them to a friend. 6812/D.E … Read Full Review

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