TravelUp Reviews - www.travelup.co.uk

★★★★☆
3.8 / 5
527
77% of users recommend this
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★★★★★

“Very helpful”

Written on: 23/05/2015 by RyannMcGuire (1 review written)

I was having difficulty with doing the the payment for a flight on line. Brain was very pleasant and went the extra mile to help me over the phone. Would recommend Travel Up to my friends and family… Read Full Review

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★★★★★

“good service”

Written on: 22/05/2015 by Selfdj1967 (1 review written)

Very pleased with the service I've received from Jimmy… Read Full Review

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★★★★★

“Quick, easy and helpful”

Written on: 21/05/2015

Quick and easy to book, request dealt with quickly and I was given direct phone numbers to speak to the airlines. Quick response, all important info supplied even if I hadn't thought of it yet! Friendly people. Really good service… Read Full Review

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★★★★★

“Very helpful”

Written on: 20/05/2015

BA changed our flight times twice, which meant we had an almost 6 hour layover instead of the original 2. Janki was very helpful and arranged for us to depart on a later flight so we had more time at home (asleep) rather than hanging around at the layover airport… Read Full Review

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★★★★★

“Pleasantly surprised”

Written on: 20/05/2015 by JovannyBurgess112 (1 review written)

When I wanted to change my meal preference to vegetarian, Jimmy responded quickly to my email and made the changes for me, which I was then able to see when I accessed my booking on the airline website… Read Full Review

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★★★★★

“Customer Services Travel up”

Written on: 16/05/2015

once again, excellent customer service and attention from this company - other booking agents, take note of the training provided by this company, it could teach you all a great deal!!!… Read Full Review

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★★★★★

“Boarding pass”

Written on: 15/05/2015 by AnnetteAfrica (1 review written)

I would like to thank Jimmy for been helpful, resourceful and friendly. He gave me the necessary info to find and print my boarding pass. I would most definitely refer your services and good prices to friends and family. Kind regards… Read Full Review

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★★★★★

“Jessica Miller Customer Services Travel Up”

Written on: 15/05/2015

Great service from Travel Up to date with good communication via email. Would recommend to others. … Read Full Review

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★★★★★

“Really amazing service”

Written on: 12/05/2015 by Strickland1964 (1 review written)

I was so pleased to have bought a ticket through travel up. I'd never heard of them and was a little worried! But the online reviews were good and we booked our flights. The website is easy to use. I made an error with my ticket and within 24 hours it was no problem to change the ticket with only a minimal cost. I was really upset when I called, but the staff I spoke to were really helpful and polite and fast at fixing the problem. Alvin was a particularly good communicator and very kind and… Read Full Review

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★★★★★

“Great service ”

Written on: 12/05/2015 by Griffin265 (1 review written)

This was the first time I ve used Travel up and I ve found them very helpful and speedy in their responses to my e-mails . I would recommend them and most definitely used their services again… Read Full Review

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★★★★★

“Found my booking reference”

Written on: 05/05/2015 by Nathaly76 (1 review written)

Cheers for a speedy reply to my email enquiry and for forwarding on the e-tickets as well as supplying me with the booking reference… Read Full Review

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★★★★★

“Flight booking”

Written on: 03/05/2015 by Yazmink338 (1 review written)

I received an excellent service from Travel up. Brian was very clear and informative on the telephone, and helped me through the booking process. I could not have asked for a better service… Read Full Review

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★★★★★

“RE:Jimmy”

Written on: 02/05/2015 by KamariMcCartney160 (1 review written)

I just simply want to express my appreciation for the quick and efficient service recieve from Jimmy. I know you mention no name, but it is his effort and deserve the benefit of the compliment. Very quick he was and supportive in my query and delivering the information needed. Also I like the clarity of the webside and that everything can be easily found and be informed… Read Full Review

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★★★★★

“Great response and resolution”

Written on: 01/05/2015

I booked a flight via Travel Up 2 days ago and was very disapointed to receive an email today stating "Major Scheduled Change" Basically my return flight had changed getting me back into the UK a day later than booked. This was not possible for me for many reasons and as it was down to the Carrier I could potentially loose all of my money if a suitable alternative could not be found 2 phone calls 2 emails 2 hrs later I am pleased to say all is sorted Very happy with their service Thanks to D.E … Read Full Review

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★★★★★

“highly recommend ”

Written on: 30/04/2015 by Shyanns448 (1 review written)

Easy to deal with. Great communication. Jimmy was very responsive… Read Full Review

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★★★★★

“Star admin: Jimmy ”

Written on: 26/04/2015 by 23Gray (1 review written)

After waiting several days for an email confirming my booking I decided to contact admin to try and find out what the problem was. After a few emails to confirm identity my e ticket was emailed and the issue was completely sorted. I would just like to take this chance to thank the admin for their swift assistance. thank you very much. My wife and I are now eagerly awaiting our holiday… Read Full Review

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★★★★★

“Exceptional service”

Written on: 26/04/2015

I hadn't received my E-ticket as expected so sent an email chasing it up this morning (Sunday) fully expecting it to be dealt with tomorrow. Not only did I have a response this morning from Jimmy, but also had a follow up email to make sure I had received the documentation. Fantastic response, especially on a Sunday, not a normal business day. This attention to detail was above & beyond what I expected. Thank you… Read Full Review

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★★★★★

“Quick and easy to use”

Written on: 24/04/2015 by vgWeeks443 (1 review written)

I have used Travelup a few times now and feel very confident in their reliability and good service. The site is easy to use and their response is very fast. I would have no hesitation in using them in the future… Read Full Review

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★★★★★

“high quality service”

Written on: 23/04/2015 by Cici-zhang (1 review written)

Thank you for James let me know the new schedule and updated information about flight. I am satisfied with the service very much… Read Full Review

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★★★★★

“Prompt, communication, value”

Written on: 23/04/2015 by 180Roy (1 review written)

Great communication on flights & offered the best prices. I will definately book again & recommend to family & friends… Read Full Review

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