TravelUp Reviews - www.travelup.co.uk

★★★★☆
3.8 / 5
551
77% of users recommend this
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★★★★★

“Would still be going crazy if it weren't for George!”

Written on: 24/07/2015 by Triggermoon3 (1 review written)

After trolling the internet and calling many of the numerous flight centers out there, trying to book return flights to a very unusual destination, Tijuana in Mexico, I was most fortunate to be connected with such a helpful, considerate, empathetic operator as from the person I dealt with at TravelUp. With so many stop overs and legs to my journey and lots of difficult, unavoidable requests, he dealt with it all with real professionalism. Over and over again when one possibility was exhausted… Read Full Review

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★★★★★

“Great service ”

Written on: 20/07/2015 by masfam67 (1 review written)

Jimmy was amazing. He handle my query with great respect and sort the issue out in a minute. Very happy… Read Full Review

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★★★★★

“Airline schedule change / good customer care”

Written on: 16/07/2015 by anniemacgoo (1 review written)

I booked a long haul flight from Birmingham to Tampa with one stopover at a good price for Christmas/ New Year 2015/16. The return flight from Tampa has been changed by the airline and brought forward by almost 3 hours, which meant a much longer wait at our stop over airport. I was informed of the change well ahead of schedule and confirmed the change and mentioned the long wait we faced. I was more than happy to receive an e mail soon after saying our connection flight had also been changed to… Read Full Review

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★★★★★

“ Customer Services Travel up”

Written on: 16/07/2015 by eagle-eyes (1 review written)

Booked our flights at a great price and had the confirmed booking within minutes. was later notified of a schedule change by travel up as soon as they were made aware of the problem. I emailed travel up to reassure my travel plans and was very happy with the responses i received and they were very quick to respond. I have used travel up once before to book flights and encountered no problems what so ever, so i would recommend this site… Read Full Review

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★★★★★

“excellent service”

Written on: 14/07/2015 by Bridmc (1 review written)

Always very helpful and personable when I get in touch with any queries. keep up the good work and I will continue to recommend your excellent service and consideration for your customers. I have dealt with Jimmy lately and he has been very informative and helpful. Thanks Jimmy and no doubt I will be back in touch again with questions about my planned trip to Canada in August. I liked the speed in which my emails were answered and feel confident that I have booked with the right company. Many… Read Full Review

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★★★★★

“Review of TravelUp ”

Written on: 10/07/2015 by Lillie58 (1 review written)

Initially we received a email stating the airline had canceled our Xmas flight and offered an alternative , which if accepted we would not be able to attend a long standing invitation. After we spoke to the person I dealt with, she explained all our options, all in a professional and caring manner. She handled a possible difficult situation with great integrity and honesty. This lady really diffused this situation brilliantly, she offered alternative flights and dates which was beneficial to… Read Full Review

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★★★★★

“Spot on the service ”

Written on: 06/07/2015 by Batemankt13 (1 review written)

well from now on I'll be choosing travel up not only the customer services what made me stoked is with the consultant  I dealt with honest I was really impressed he is fantastic he booked ticket and helped me with no stress at all even getting call back to offer me more choose to choose from well done … Read Full Review

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★★★★★

“Jessica Miller customer services TravelUp”

Written on: 05/07/2015 by Madyson250 (1 review written)

great service and good price. Airline changed schedule but they put me on appropriate flights without me really needing to do anything… Read Full Review

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★★★★★

“Helpful agent Jimmy”

Written on: 02/07/2015 by sam1rosepark (1 review written)

The adviser was so helpful and responded to my query quickly… Read Full Review

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★★★★★

“Best”

Written on: 30/06/2015 by PaulCrockett309 (1 review written)

Very satisfied, with price, service everything , great… Read Full Review

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★★★★★

“Great Travel Agent”

Written on: 26/06/2015 by Dalesman70 (3 reviews written)

On Sunday 21st of June I booked 2 flights to Dallas for over Christmas via Skyscanner with Travel Up who were among several travel agents offering very good prices flying with BA. We didn’t receive our e-tickets the next day as stated on the booking confirmation and reading reviews we began to panic a little. On Tuesday I logged onto the BA web site and using the Travel Up booking reference found all our details there. BA stated we needed our e-tickets before we could choose our seats so back… Read Full Review

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★★★★★

“Excellent and very prompt service When flight times...”

Written on: 21/06/2015 by CampbellDavidson (1 review written)

Excellent and very prompt service When flight times changed… Read Full Review

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★★★★★

“Rectified a problem, efficiently and promptly”

Written on: 18/06/2015 by Jayne62 (1 review written)

Being a novice in booking flights on line I found it daunting when the airline had not only changed my itinerary but had left me with an 11 hour wait at a US airport! Travel up dealt with the problem, they were accessible, prompt and friendly, not only finding an alternative route so that I met my connecting flight, but reduced my wait time to 7 hours! Accessible: easy to contact them by phone and email, prompt: replied as soon as they had new information and friendly: they were dealing with a… Read Full Review

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★★★★★

“First class service”

Written on: 17/06/2015 by debbielulu (1 review written)

I recently booked a return flight to New York for me and my mum and sister for a treat following a close family bereavement. When I made the booking there was no provision for me to book seats together even for extra payment. I emailed a few days later asking if it was possible for us to be seated together being such a long flight. I sent the email on a Sunday and was not expecting a reply that day but received one within minutes from a member of staff "Jimmy". He sorted my request out in no… Read Full Review

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★★★★★

“Easy and simple to book with”

Written on: 13/06/2015 by YamiletTilley (1 review written)

Spoke to a guy  at travel up and sorted it all out for me, will use again, no problems… Read Full Review

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★★★★★

“book your tickets with travel up”

Written on: 13/06/2015 by Aleena254 (1 review written)

Everything I expect of a travel agent and I can do it from the comfort of my own home via the Internet, I bought two tickets for the price I expected to pay for one! I would have liked to know more about travel insurance as I was not given the chance to purchase any. The e tickets make everything easy to understand, the only downside is the tickets were changed as the airline made changes but our departure duration seems a much shorter journey, so I am double checking times just incase as it is… Read Full Review

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★★★★★

“Helpful staff - thanks!!”

Written on: 12/06/2015 by Aisha285 (1 review written)

Great company and secure way to travel. When I had a query about my booking which was resolved in no time at all - the staff were friendly and helpful, making me feel like a valued customer and traveler. I would thoroughly recommend the service to everyone. Happy travelling!… Read Full Review

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★★★★★

“Fast reply”

Written on: 10/06/2015 by Zechariahi420 (1 review written)

I asked for special dietary requirements after booking. Fast and positive reply from Jimmy! Thanks! Expecting a stress free booking & Flight… Read Full Review

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★★★★★

“Customer Services Travel up”

Written on: 08/06/2015 by jimr66 (1 review written)

Change in connecting flight time has lead to slightly longer journey, only 15 minutes so not important at all. The member of customer services who dealt with my booking was very quick to inform me of the changes, and the new eticket will be sent out quickly so have absolutely no complaints as flight times are completely out of the control of Travel up. So far in my dealings with Travel Up, I have no complaints at all....competitively priced, excellent customer service and an easy to navigate… Read Full Review

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★★★★★

“Above and beyond the call of duty”

Written on: 08/06/2015 by Erik116 (1 review written)

On Saturday I booked flights online for a family of four. It was the best price and a seamless process. On receipt of the etickets a few minutes later I went onto the airline's website to choose seats but it wouldn't work. I emailed the agent on Sunday afternoon and the same day got a comprehensive reply by email from Jimmy providing a UK telephone number for the airline (based in the Far East) and a reference number for them. Five minutes on the phone this morning and job done! Many thanks… Read Full Review

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