TravelUp Reviews - www.travelup.co.uk

★★★★☆
3.9 / 5
746
79% of users recommend this
? Ask our helpful community of experts about this product or company
TravelUp www.travelup.co.uk - Ask a question now

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

★★★★★

“Good customer service”

Written on: 27/05/2016 by FabianWoodward142 (1 review written)

Good customer service via email. Recommended to book via TravelUp… Read Full Review

Report this review
★★★★★

“Great Service”

Written on: 23/05/2016 by LaylaPowers (1 review written)

Great service and prices - enquiries delt with promptly - will use again, Thank you… Read Full Review

Report this review
★★★★★

“Great Client Service”

Written on: 23/05/2016 by sallymetharry (1 review written)

I have today an excellent experience in how Clients should be dealt with. The advisor was very clear and patient, taking the time to walk me through my options and helped the who process very easy. His efficient manner helped expediate the process and was very forthcoming with his knowledge and excelled in explaining. I have come across many different ways that Clien Service is dealt with and I must say this is by far the best experience. Thank you… Read Full Review

Report this review
★★★★★

“We received notification of a schedule change to our...”

Written on: 21/05/2016 by yummymummy99 (1 review written)

We received notification of a schedule change to our flights and after sending an email confirming our acceptance of the change but stating we were unhappy that we would have to take another day off our work and incur the cost of another nights accommodation, she rather than just accept our acceptance searched and found flights which were more appropriate for us.  She did not have to do this but we were delighted that she went to the trouble of searching for more appropriate and satisfactory… Read Full Review

Report this review
★★★★★

“I booked my trip to USA online with Travel up back in...”

Written on: 13/05/2016 by Bennettd108 (1 review written)

I booked my trip to USA online with Travel up back in April and all Staff so far has been amazing!!! First I have to thank the agent that helped me to buy the tickets: I accidentally blocked my card when trying to purchase the tickets for all my Family (3 of us). He was so helpful and gave me an outstanding customer service holding the same fare with the Airlines BA and AA, those were special fares with lots of restrictions, he was calling me back giving all the necessary updates. Once… Read Full Review

Report this review
★★★★★

“Customer Services Travel up”

Written on: 13/05/2016 by Jackman576 (1 review written)

we were informed via email that there had been changes to the 2nd leg of our flight from Edinburgh to Savannah, well in advance of leaving for our vacation. We were very happy to accept the changes that had been made to the schedule and in our dealing, she explained what we had to do, and within days of the initial email the changes had been made and the e-tickets received. We were very impressed with the service and the speed in which the changes were made. We would not hesitate in… Read Full Review

Report this review
★★★★★

“Very competent Company”

Written on: 10/05/2016 by roamingdick (1 review written)

I have used Travel Up now a number of times, and have always been impressed with there communication through email and telephone. they are organised, informative and most importantly, quick and decisive with sharing any information they deem neccesary to pass on to customers!!.I will alway going forward use travel Up as long as this standard is maintianed and there prices are competitive!, AAA Company… Read Full Review

Report this review
★★★★★

“Customer service”

Written on: 08/05/2016 by Loubie25 (1 review written)

I made a request for another e ticket, my e mail was prompt in reply, 5* service thanks … Read Full Review

Report this review
★★★★★

“Excellent costumer service”

Written on: 08/05/2016

Very pleased to have booked with TravelUp. Amazing customer service, communication and atention!… Read Full Review

Report this review
★★★★★

“Good service”

Written on: 07/05/2016 by Jadiel316 (1 review written)

Was very easy to book with this firm . Website easy to use ,with no problems. All paperwork sorted out quickly and efficiently and got it all through and finished within the hour. Had an email yesterday to say flight times had changed ,all the 'e'tickets sorted out straight away no problems. Very happy with this new company… Read Full Review

Report this review
★★★★★

“Would recommend, excellent service provided”

Written on: 06/05/2016 by Brock104 (1 review written)

Booked with the person I dealt with , who was excellent and helped me find the ideal flights and at excellent price, would recommend!!!!!! … Read Full Review

Report this review
★★★★★

“First time booking- nervous but no need to worry at all”

Written on: 05/05/2016

First time booking with this online company which made me very nervous sceptical and wary, They were the only company offering the flight schedule I required. the agent was extremely patient and polite and efficient , I had numerous concerns and enquiries and my flight path was not the easiest to find as no other company online could offer it to me at a reasonable price. I was still worried until the point of departure where it was all plain sailing or flying rather! All perfect, no problems… Read Full Review

Report this review
★★★★★

“When the flights we had booked were changed we...”

Written on: 01/05/2016 by Kiraa356 (1 review written)

When the flights we had booked were changed we e-mailed the company saying we were not happy with the new flights. She found us alternative flights very quickly which we have accepted. … Read Full Review

Report this review
★★★★★

“exceptional service ”

Written on: 30/04/2016

Travel Up is amazing, professional and his product knowledge is one of a kind. He made booking for my trip effortless and I had total peace of mind. It's almost a week since booking and I still feel great as I have saved so much money with the way he suggested travelling via connections.. Travel up .. The way up :)… Read Full Review

Report this review
★★★★★

“The Best”

Written on: 30/04/2016 by Greenrn1954 (1 review written)

Booked with travel up and has the best experience administration man was very calm. Booked the flight to harare and i wanted to change my dates so i called them and they change it for me without any hassel… Read Full Review

Report this review
★★★★★

“booked nice cheap flights with China Southern to NZ...”

Written on: 28/04/2016 by McNeilat26 (1 review written)

booked nice cheap flights with China Southern to NZ and couldn't get mine & my friends seats confirmed on their website so emailed through and he had done this for me an hour later. Worried that we may have to sit apart for this length of journey was not ideal so thank so much for assisting :) Don't have a negative thing to say!… Read Full Review

Report this review
★★★★★

“Awesome supportive service even after I'd booked. ”

Written on: 27/04/2016 by KarliCooper (1 review written)

Thank you so much, the gentleman was unaware I have a slight brain injury and was patient with me throughout the emails and calls. He guided me through the whole process and helped me after I had paid and needed more support. Thank you I will be using you again… Read Full Review

Report this review
★★★★★

“Ainslie customer service”

Written on: 27/04/2016 by Johnson88 (1 review written)

Outstanding response I received from travelup, will recommend travelup to friends and families. Continue the good work… Read Full Review

Report this review
★★★★★

“Excellent Service ”

Written on: 22/04/2016 by sdesai102000 (1 review written)

I had a problem with my verification process due to my computer freezing at the key time. Hafiz Muhammad helped me deal with this perfectly. He was extremely professional and efficient with his services. Thank you. … Read Full Review

Report this review
★★★★★

“Great service ”

Written on: 21/04/2016 by Angela6666 (1 review written)

I booked a flight with TravelUp and then realised that I had booked the wrong date! I called their telephone line and was helped by an agent who very kindly fixed the dates for me! I would very much recommend them for both price and customer service!… Read Full Review

Report this review
overview