TravelUp Reviews - www.travelup.co.uk

★★★★☆
3.9 / 5
797
79% of users recommend this
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★★★★★

“Very good customer service ”

Written on: 22/09/2016 by jadtarcha (1 review written)

I am glad I bought my ticket through your website. I want to thank the agent, he showed high professionalism… Read Full Review

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★★★★★

“Good price and communications”

Written on: 16/09/2016 by Mitchellsw491 (1 review written)

Booking was easy. Price was competitive. Kept updated and clear instructions given as to check in etc. Haven't travelled yet but e-ticket in hand so presuming no problems! Only slight tricky bit was translating what was needed from the e-ticket into what was needed to check in with airline… Read Full Review

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★★★★★

“Speedy service with ability to be personal and...”

Written on: 09/09/2016

Speedy service with ability to be personal and flexible. In advance notice of changes in flights. Thank you… Read Full Review

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★★★★★

“nice experience”

Written on: 29/08/2016 by bgKeith72 (1 review written)

Very warmful staff and working hard at night. It is easy to book air-ticket from travel up, and the ticket will be sent to you by email very soon. It is a good place to plan your trip… Read Full Review

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★★★★★

“Very quick effiecent service”

Written on: 25/08/2016 by Barkerqy351 (1 review written)

We had a change to the second flight of our outward bound trip. I rang Air Canada who instructed me to contact the original travel agent which I did. Travel Up were very quick and helpful. I would recommend this company and use again… Read Full Review

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★★★★★

“Good reliable service”

Written on: 24/08/2016 by rjDowling1971 (1 review written)

Very happy with booking with TravelUp. Competitively good value tickets. Good and friendly customer service. I thoroughly recommend this travel company… Read Full Review

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★★★★★

“Excellent customer service”

Written on: 23/08/2016 by Aaden38 (1 review written)

He was very efficient. Called me back when he said he would and dealt with everything at speed. I am very impressed with him and he has given me massive confidence in your company. I will recommend travel up only due to my experience with him. The previous operator i dealt with at your company was a disgrace. He has more than made up for that experience. He is a credit to your company… Read Full Review

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★★★★★

“reassuring, excellent, patient and extremely helpful”

Written on: 22/08/2016 by Cherish27 (1 review written)

I'm extremely satisfied with the service I received. I was very worried when the airline cancelled my connecting flight. The travel up advisor was lovely and reassuring. She organised everything and did it very quickly. I then had a courtesy call following that to confirm all arrangements have been done to my satisfaction. Excellent service. Thank you very much… Read Full Review

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★★★★★

“resolving problem”

Written on: 22/08/2016 by Cristophera291 (1 review written)

The problem was resolved quickly and efficiently by a friendly pleasant assistant… Read Full Review

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★★★★★

“Customer service”

Written on: 21/08/2016 by Elliana38 (1 review written)

I made a mistake on my details when booking a flight and I emailed them about. The same day, probably within an hour I got a reply and they sorted everyting out with any issues and were very helpful. They emailed me in good time and resolved the issue hassle free and very quickly as information errors such as names when travelling can cause future problems. In general, I am very happy with the way they handled my problem and how fast they sorted it out also… Read Full Review

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★★★★★

“Excellent and honest Company”

Written on: 18/08/2016 by Jaric (1 review written)

We had to cancel our holiday due to finding out our child was diagnosed with Acute Lyphoblastic Leukemia, The agent was excellent customer service who liaised with us and the airline and was able to get us a refund under the exceptional circumstances. I have seen a lot of negative feedback, bet the team was excellent and very compassionate. When my son eventually recovers from chemo. I will use this company in the future to rebook our holiday. Thank you Travel up for all the extra support you… Read Full Review

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★★★★★

“Excellent service”

Written on: 16/08/2016 by Rehmana786 (1 review written)

I would like to mention Dimple who was so efficient, she replied to all my emails and we got what we needed as per our request. She has done a big favour for us by moving our arrival dates to ensure we get the shortest layover time. I m very grateful to you and your team in the call centre who helped us deal with the situation. Thank you very much. We will buy from Travelup again. Highly recommended for competetive prices… Read Full Review

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★★★★★

“Manila”

Written on: 11/08/2016 by EddiePatton174 (1 review written)

Dimple Good but should have made it clear that the flight was leaving a day early by highlighting this in red and saying NB one day earlier.I thought there was just a change of a few minutes when I confirmed acceptance and could have turned up a day late which would have been a disaster.My wife noticed the significance of the change.Annoyed with Cathay because the change has cost me over £110 due to hotel addition and change in travel policy.Also wedding anniversary was a day before so cannot… Read Full Review

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★★★★★

“Very helpful staff assistance.”

Written on: 04/08/2016 by neilally (1 review written)

I am very pleased with the service I received with Travel-up. I planned a multi city trip which involved many flights, without the help I had, I would have found this a greater task than it was! It was good to be able to phone and speak to someone without delay too! Many thanks… Read Full Review

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★★★★★

“Great Service! ”

Written on: 04/08/2016

We needed to change our flight details and the agent was particularly helpful in finding alternative flights and was particularly friendly… Read Full Review

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★★★★★

“Amazing communication and service. You guys always let...”

Written on: 29/07/2016 by Heidy208 (1 review written)

Amazing communication and service. You guys always let me know of any schedule changes for my flights and never fail to send me my e-tickets on time. I dont mind paying just a few quits more for the good service you all have provided compared to other agencies… Read Full Review

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★★★★★

“Made it all so easy”

Written on: 24/07/2016

Would definitely consider using Travelup again. There was a time change made to my flight. Travelup made sure I was aware of this and also happy with the change before accepting it on my behalf. Top notch service. Thank you!… Read Full Review

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★★★★★

“Nice and easy”

Written on: 21/07/2016 by Declans291 (1 review written)

Everything was easy and good communication… Read Full Review

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★★★★★

“Excellent and lovely service ”

Written on: 21/07/2016 by 16Beebe (1 review written)

I booked my tickets via Travel-Up. The agent was very helpful and kind helping me through out the booking process. I felt that I need him to stay with me on the line to finish that booking process and he was kind to do so. I had to book my travel tickets using two Credit Cards as I was not able to pay with one of them only. Therefore, I was worried that I might be cutoff out in the middle of the booking process. The agent had to listen carefully to what I needed which he did thankfully but… Read Full Review

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★★★★★

“Top service!”

Written on: 14/07/2016 by Atlanticjumper (1 review written)

I had a tricky set of itinerary requests, trying to set up three separate that needed matching flights at various points in the trip. The agent was outstanding and worked everything out beautifully! Would definitely recommend… Read Full Review

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