TravelUp Reviews - www.travelup.co.uk

★★★★☆
3.9 / 5
815
79% of users recommend this
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★★★★★

“A great help when you need to fly quickly in a day or...”

Written on: 27/11/2016

Yesterday,I asked them to help me book a flight to Australia. Then on my own going to NZ and coming back from New Zealand to London. They spent almost an hour with me to book it for me just 2 days away, at an economic fare, as China Southern airlines go there and they charge me for this "open jaw route" the same fare as a normal return cheap fare. I was given help to make payment online. Also sent me copy of my ticket twice as I couldn't open the attachment. All went right, and am looking… Read Full Review

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★★★★★

“Speedy and helpful service”

Written on: 17/11/2016 by Jwhite64 (1 review written)

Fantastic service. Had a problem with bank debuting money but Travelup were straight on the phone explaining what to do. Very helpful gentleman. Would recommend using this travel service… Read Full Review

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★★★★★

“Excellent service ”

Written on: 17/11/2016 by Arielc5 (1 review written)

Prices were cheapest using Travel up via Skyscanner link. We booked via telephone & agent was helpful & patient especially as my email address decided to 'play up'at this crucial time. Would recommend travel up as a reliable company to book with… Read Full Review

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★★★★★

“Helpful customer service”

Written on: 17/11/2016 by Bria499 (1 review written)

Good dealing with customers and good prices… Read Full Review

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★★★★★

“A fantastic costumer service ”

Written on: 14/11/2016 by Abdulrahman1414 (1 review written)

The flight schedule was changed by the airline! Eventhough it was not travel up responsiblity! My flight has been changed to keep me on the same plan and dates free of charge! The communication with costumer services staff was easy and quick! Thank you very much! Appreciate it and definetely i would keep using your services for further travel plans and recommend you to friends!… Read Full Review

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★★★★★

“Fast, Efficient, and Professional. Recommended.”

Written on: 08/11/2016 by Monicaf46 (1 review written)

My experience with TravelUp's customer service was exactly what I expect/want from such a service. With their focus on getting the job done and open, clear communication, I was able to resolve my issues in a timely manner. As such I didn't actually require too much correspondence with them, but the little I did have was mutually respectful both by mail and on call. I would recommend their services to just about anyone who needs it… Read Full Review

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★★★★★

“Fast and fantastic service!”

Written on: 05/11/2016 by Delilahy62 (1 review written)

I had made a mistake in my booking (which went through smoothly and perfect) which I wanted to correct so I went to the simple form to correct my booking and it was corrected in about 2 hours. Fantastic service thank you!… Read Full Review

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★★★★★

“Great experience dealing with this company!”

Written on: 03/11/2016

My experience with this company when I had difficult issue with a long haul travel plan booked through them was dealt with superbly. Probably the highest level of customer service I have come across. Nothing was too much trouble for a manager assisting us. I did have to ask to speak to a manager when the initial call handler didn't know how to help but that is quite often the case with many companies so I don't see that as a problem. Our situation was complicated but this did not phase the… Read Full Review

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★★★★★

“Emergency refund because of illness.”

Written on: 03/11/2016 by qwPollard236 (1 review written)

To whom it may concern, I would like to sincerely thank the staff and head office whom helped me to sort out my flight. Because of illness of a family member I have requested a refund of a NOT Refundable ticket which very unfortunate I will not be able to use. My mother is ill and at the moment I cannot leave the country and full of understanding Travel Up has made it possible to refund it. One of the tickets will not get refunded, but I understand and appreciate the effort made.Thank you and… Read Full Review

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★★★★★

“No problems”

Written on: 02/11/2016 by Fitzpatrickun484 (1 review written)

Just returned from multi-city trip booked through Travelup (via Skyscanner). Booked Air China tickets months before departure date, was careful to get all details correct. Had no need to contact Travelup. Confirmation, e-tickets received within hours. Turned up at continental airport months later for first leg of trip slightly nervous, given bad reviews I remembered but, in the event, no problems at all with booking, all flights OK! (Air China not bad, either!) Based on my experience, would… Read Full Review

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★★★★★

“outstanding for an online agency”

Written on: 01/11/2016

Outstanding customer care Outstanding proffesionalism Outstanding service Affordable prices I had an unexpected issue with my flights due to BA/AA cancelling a specific flight from a segment of my business trip to the US. the people I dealt with from Travel Ups Admin Team worked tirelessly to find a suitable and alternative route for me and actually found a better travel time than we could. Thank you very very much Travel Up, … Read Full Review

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★★★★★

“First Class Service”

Written on: 01/11/2016 by Ralf37 (1 review written)

Excellent communication very good service, not my first time with this company. All very good… Read Full Review

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★★★★★

“Simply amazing service.”

Written on: 01/11/2016 by Janessa341 (1 review written)

From first contact with you Until now. Your service has been excellent . I would recommend you to all my friends .and I will use you again next year. Keep up the good work.and again. Many thanks… Read Full Review

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★★★★★

“Hi I use the website for long time the best website...”

Written on: 29/10/2016 by Schaeferwm282 (1 review written)

Hi I use the website for long time the best website they informed me for everything thanks. … Read Full Review

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★★★★★

“Flight schedule changes ”

Written on: 20/10/2016 by GavinBryant279 (1 review written)

Changes in flight schedulea are unfortunate inevitable. It's important to know about any changes as soon as possible. Travel Up shows they can manage it in the best way… Read Full Review

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★★★★★

“Amazing”

Written on: 15/10/2016 by 184Goodman (1 review written)

Amazing costumer service, very patient and helpful in every question, totally recommend! Very happy with the eficiency… Read Full Review

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★★★★★

“Great Customer Service”

Written on: 04/10/2016 by Pointermanuk (1 review written)

My booking for travel to the USA was easy to arrange with Travel-up. Paper work was e.mail to me on time every time. I did have a few changes to my schedule (not the fault of Travel-up) but I was informed at once and offered a choice of dates and times. The staff went out of the way to help us find our best times of flights as we had a connecting flight to catch. I would recommend Travel-up to all. Any extras that you may need, parking hotels insurance etc. are on the web site… Read Full Review

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★★★★★

“Ainslie Customer Services Travel up”

Written on: 30/09/2016 by arMcKinney271 (1 review written)

Ainsle was absolutely amazing when we had a change of our existing scheduled flight. She took ownership and ensured she emailed me to keep me updated constantly, and made a great deal of effort to ensure I was absolutely happy. Tha k you very much Ainslie. Keep up the good work!!… Read Full Review

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★★★★★

“Very good customer service ”

Written on: 22/09/2016 by jadtarcha (1 review written)

I am glad I bought my ticket through your website. I want to thank the agent, he showed high professionalism… Read Full Review

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★★★★★

“Good price and communications”

Written on: 16/09/2016 by Mitchellsw491 (1 review written)

Booking was easy. Price was competitive. Kept updated and clear instructions given as to check in etc. Haven't travelled yet but e-ticket in hand so presuming no problems! Only slight tricky bit was translating what was needed from the e-ticket into what was needed to check in with airline… Read Full Review

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