TravelUp Reviews - www.travelup.co.uk

★★★★☆
3.9 / 5
766
78.8% of users recommend this
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★★★★★

“excellent holiday booking company”

Written on: 02/07/2016 by Austinuw215 (1 review written)

We are totally happy with Travel up excellent service and after care help! Will definitely book with them again. This was our first time with them so were a bit worried but they were so helpful and professional! Thank you Travel up and look forward to contacting you again for our future flights… Read Full Review

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★★★★★

“Excellent customer service”

Written on: 01/07/2016 by fcMcCarty314 (1 review written)

I booked tickets today for my family holiday and it was very nice experience booking tickets with TravelUP. The prices they quoted were the best one available. Customer service representative was very informative and talked very nicely. I will continue to do business with them in future as well. Thanks… Read Full Review

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★★★★★

“Efficient , Value , Organised,”

Written on: 28/06/2016 by soMiddleton19 (1 review written)

The service was efficient and swift, Travel Up put together a good travel schedule at a good price. I will recommend the company to family and friends… Read Full Review

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★★★★★

“Flight change”

Written on: 26/06/2016 by Cumby24 (1 review written)

We had a flight cancelled by another company. the person I dealt with from Travel Up was very helpful in arranging an alternative flight although he did say that we should continue pursuing with the original company meantime. The company relented accepting their responsibility and provided alternative flights at no extra cost. We then contacted him to advise and he kindly and quickly reimbursed us. We valued his impartial advice and would certainly use Travel Up again based on their excellent… Read Full Review

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★★★★★

“Great response”

Written on: 24/06/2016 by chunter36 (1 review written)

I emailed regarding baggage allowance and received a reply from a gentleman within a few hours, I i am very impressed by the swift response… Read Full Review

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★★★★★

“Reliable partner”

Written on: 23/06/2016 by Galya (1 review written)

After a couple of overseas booking - Thailand and Brazil - I can confirm, that TravelUp is a reliable partner. This is something which I treasure the most - along with really good price and fast customer service. I have already recommended them in person to my friends. I believe that other customers should benefit of TravelUp as well, therefore I confirm that I was happy with this travel agency. Keep up the good job… Read Full Review

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★★★★★

“great service from Janki”

Written on: 22/06/2016 by fhBenson1968 (1 review written)

just had a bit of a hick up with flight time changes and couldnt make my meetings due to one..Janki was able to change my flight with no fuss whatsoever. very quick service and easy to talk to… Read Full Review

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★★★★★

“Quick response”

Written on: 20/06/2016 by Graham474 (1 review written)

He was very helpful from travel up and replied to my query about baggage within 48 hours. … Read Full Review

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★★★★★

“Customer Services Travel up”

Written on: 20/06/2016 by 67Whitaker (1 review written)

Perfect service in helping me get out of a difficult situation. Would definitely recommend and use again… Read Full Review

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★★★★★

“Great service, Great price”

Written on: 18/06/2016 by Newton473 (1 review written)

Very easy website, offering good alternatives at a great price, what more could you ask for… Read Full Review

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★★★★★

“Fast reply on query”

Written on: 17/06/2016

He replied to my email very late in the day around evening and resolved my issue within 24 h. Very please… Read Full Review

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★★★★★

“the person I dealt with  gave me a very prompt...”

Written on: 15/06/2016 by MikeGHorner (1 review written)

the person I dealt with  gave me a very prompt response to my request for up-dated E-Tickets. Many thanks for relieving my stress. … Read Full Review

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★★★★★

“Really good service”

Written on: 13/06/2016 by GaryB62 (1 review written)

I booked through travel up after visiting a number of other flight retailers Their website was simple and quick and I had my flight schedule confirmed quickly. However my key reason for writing this review is to compliment them on their after sales service The airline changed its scheduling and this caused a significant change to my return journey. Their customer service representative Dimple was very accommodating and ensured that my flights were quickly rebooked with little fuss Highly… Read Full Review

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★★★★★

“Very good service ”

Written on: 12/06/2016 by Briley390 (1 review written)

I wanted to book flights from London Heathrow to New York. The service I received was very good. I was initially looking at a connection flight but the travel agent gave me a direct flight in the same price which was great. The travel agent gave a really good price and all the details were correct. I received the e-ticket within 1 hour of paying and I entered the reference on the American Airlines website and it all came up. Very good service I would definitely use travel up again… Read Full Review

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★★★★★

“Lovely customer services”

Written on: 12/06/2016 by JeNSon1988 (1 review written)

I have had an issue with my payment security checks and had a phoen call and an email from one of the accounts team adviser Hafiz Muhammad who has explained me well on how to complete the payemnt verification on my payment. The professionalism and polite tone of this adviser has really made me to be one of the regular customer of Travelup. Hope all companies travel compnaies have advisers like Hafiz Muhammad… Read Full Review

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★★★★★

“I was satisfied with short delivery of docs, quick...”

Written on: 09/06/2016 by AlannaKearns (1 review written)

I was satisfied with short delivery of docs, quick response to my additional request. Also they gave me a good counter offer on the day I placed order, which is very flexible… Read Full Review

Jacquelineosullivan's Comment

Written on: 10/06/2016

I would like to congratulate Travel Up for far and away one of the best examples of customer service that I have seen in a long time. He was patient, helpful and really understanding when I wanted to check a lot of specifics. Travel Up should be recognised and rewarded for having staff as good as that!

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★★★★★

“I am so pleased I was directed to Travel-Up to help me...”

Written on: 07/06/2016 by Cailleag13 (1 review written)

I am so pleased I was directed to Travel-Up to help me arrange my holiday travel . The staff member was highly competent and very very patient with me ,(I wish I could thank him personally) . He made time to answer my questions, and explain all necessary detail ensuring I was understanding the information when I was having problems with my internet. A credit to himself and his employer.. I would not hesitate to go back to travel up AGAIN, thank you so much… Read Full Review

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★★★★★

“Very professional service”

Written on: 07/06/2016 by jonhill123 (1 review written)

I booked a long time in advance, and the airline changed my flights to a day later which didn't suit as I'd lose out on a day of holiday. I e-mailed travel up who responded quickly and within 24 hours had rearranged my flights to the day before my original booking (at no extra cost). The service was polite and efficient and now I have an extra day of holiday! All round good result with a lot less hassle than if I'd booked directly through the airline… Read Full Review

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★★★★★

“Brilliant and helpful item ”

Written on: 02/06/2016 by Haylie282 (1 review written)

Very helpful and fast responding with good offers… Read Full Review

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★★★★★

“Customer Service”

Written on: 30/05/2016 by Alvarado408 (1 review written)

our customer service agent was very good he responded quickly to all my quiries and questions regarding my flight. Overall good experience so far with travel up and would recommend them… Read Full Review

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