TravelUp Reviews - www.travelup.co.uk

★★★★☆
3.9 / 5
860
79.2% of users recommend this
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★★★★★

“direct, simple & accessible”

Written on: 26/02/2017 by EmmanuelMcLain (1 review written)

The process is pretty simple and straightforward. I have issues regarding the bank authorization code after the payment was made and the management guide me with a detailed explanation. The staff were really helpful and the process was smooth. The downside of it I would say the process of the E-Tickets is not instantaneously as it takes some time (a day or two) for them to email it. Nevertheless, I would definitely recommend it to friends for its convenience and accessible staff. Thanks… Read Full Review

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★★★★★

“Quick, helpful and efficient”

Written on: 23/02/2017

Had a couple of issues verifying my debit card for payment as I booked my flight while away from my home country, so got in contact with TravelUp straight away and both representatives I dealt with were very professional, very helpful and fast to respond… Read Full Review

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★★★★★

“super fast firendly helpful team on the board”

Written on: 23/02/2017 by Jenna386 (1 review written)

A man team member who I can not mention on his name ( unfortunately ) was really super helpful and gave me a fast answer. I was very near to lost my ticket to fly to South America from Italy because of a mistake. It looked like that I can not get my booking but as I was in a trouble I worried suddenly, it was very hard... I wrote a letter to the customer service of Travel Up. At the same time I was in the bank to get that code which were missing to complete my booking. Only after one hour… Read Full Review

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★★★★★

“Good good good”

Written on: 23/02/2017 by BrookeMyers (1 review written)

I like website page design coz it is clear .Ticket's price is reasonable. Good service of payment is good for our card safe. So I think I will buy ticket here next time… Read Full Review

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★★★★★

“Schedule change ”

Written on: 22/02/2017 by PeterWood1980 (1 review written)

Booked flights for Oct 2017 holiday through travel up. Received an email from janki to say flight times had been changed by the flight provider, and to get in touch to approve new flight times. Was a very easy and speedy process, good customer service. Received updated eticket promptly the next morning. First time booking with travel up, but so far so good… Read Full Review

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★★★★★

“very efficient!Thank you very much!I will book...”

Written on: 21/02/2017 by Hewittbo266 (1 review written)

very efficient!Thank you very much!I will book tickets on this web again next time. very efficient!Thank you very much!I will book tickets on this web again next time. very efficient!Thank you very much!I will book tickets on this web again next time… Read Full Review

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★★★★★

“Really Helpful Service”

Written on: 16/02/2017

TravelUp gave me a superb deal on flights, and their backup service regarding tickets was second to none. The member of staff who sorted out a flight change on my behalf was efficient, professional, friendly and patient. Will definitely use this fine company again!… Read Full Review

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★★★★★

“Changes to booking”

Written on: 16/02/2017 by McKinneysq180 (1 review written)

My flight times were changed and i needed an updated E-ticket, emailed customer service and he was very helpful and changed my ticket without any hassle… Read Full Review

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★★★★★

“Excellent service ”

Written on: 14/02/2017 by Terrokeefe (1 review written)

Very helpful providing clear explanation of the terms and conditions and quick notification of minor changes. Very pleased… Read Full Review

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★★★★★

“Nice and Easy”

Written on: 14/02/2017 by HazelPowell (1 review written)

Had no problems booking Through Travelup, it was quick and easy. My bank issued them with an authorization code and they quickly emailed me on how I can get the code from my bank. I emailed the code to them and they quickly responded and put my credit card payment through. So far so good =)… Read Full Review

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★★★★★

“Great customer service, very helpful”

Written on: 13/02/2017 by xmHancock231 (1 review written)

I have booked my flight online, however I made a mistake on one of the flight dates. When I tried to call Travel up they were very quick to pickup my call and the agent who answered my call was very helpful to change my flight details and went extra mile to check if this could be done without any charge. I was lucky as the ticket was not issued and he managed to do so. I thought he was extremely helpful and understood how to deal with the customer. I will definitely use this service again… Read Full Review

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★★★★★

“The company have beem really helpful in all matters...”

Written on: 12/02/2017 by 211Kincaid (1 review written)

The company have beem really helpful in all matters from booking to the changes of my flight times… Read Full Review

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★★★★★

“Great ”

Written on: 12/02/2017 by RaynaMorrison484 (1 review written)

Very fast at getting back and friendly over the phone… Read Full Review

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★★★★★

“Booking”

Written on: 11/02/2017

Dear Travel Up - We would like to say that we have booked via yourselves today and your travel agent was Absolutely Fantastic and outstanding Customer Services and Support Given and we would recommend yourselves to everyone and will be using Travel Up again for sure - Keep up the amazing services Very Happy and Satisfied Customers Mr & Mrs Akram… Read Full Review

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★★★★★

“Good online service”

Written on: 09/02/2017 by utCallahan229 (1 review written)

Easy booking, good price for the flight I wanted, prompt delivery of e-ticket and clearly set out terms and conditions. Perhaps a bit long and wordy on the later 'airline flight time change email', (as highlighted by others), but overall that wouldn't put me off from recommending highly. Better to have too much communication rather than too little - I say. If the airlines and the weather do their bit I'll be well pleased… Read Full Review

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★★★★★

“International Flights ”

Written on: 08/02/2017 by HarperHubbard1985 (1 review written)

Really impressed with the company and how easy and quick to confirm my booking. Really amazing service!!! Would use your company again in future… Read Full Review

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★★★★★

“Excellent service ”

Written on: 07/02/2017 by maDuffy255 (1 review written)

Booked my flights via skyscanner and paid over £4000 for them. I first received a confirmation stating that my booking was confirmed but soon after received another email from travelup stating that they need the authourisat7code from my bank. Or tgey will cancel my tickets as the paymrnt needs additional security verification as requested by the catd provider Which my bank declined to disclose. I therefore rang travelup and he helped me resolve the issue rather than cancel my flights he… Read Full Review

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★★★★★

“Great service”

Written on: 04/02/2017

Easy to book, great deal and prompt and efficient service from staff member A.Will use Travelup again… Read Full Review

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★★★★★

“Good value flights”

Written on: 03/02/2017 by KasonMoss203 (1 review written)

Booked flights to Bali for October 2017, very cheap quick and easy, also booked airport parking which was good value and done at the same time. I have had to contact customer services when I made an error and it was sorted out no problem at all by email. I have also had flight updates and new times forwarded and these have also been dealt with quickly and easily… Read Full Review

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★★★★★

“Excellent. Preferable. Honest. easy ...”

Written on: 01/02/2017 by bsandouka (1 review written)

Reservation was fast Excellent Follow up Keep emails on Supportive … Read Full Review

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