TravelUp Reviews - www.travelup.co.uk

★★★★☆
3.8 / 5
263
76.9% of users recommend this
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★★★★☆

“Jessica Miller Customer Services Travel up”

Written on: 29/06/2015 by NiaBartlett346 (1 review written)

The service was quick and I received my updated ticket in a few minutes!… Read Full Review

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★★★★☆

“Review of TravelUp ”

Written on: 01/06/2015 by danielpo (1 review written)

the person I dealt with is a professional person. He understood my problem and he had done his best to sort it out I really appreciate his attitude, patience and support … Read Full Review

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★★★★☆

“Pleased with the outcome”

Written on: 22/05/2015 by Alma396 (1 review written)

Our flight was cancelled by the airline. TravelUp didn't seem to be aware of this til I rang them. I had automatically been transferred to a flight leaving at 5.05am. I was NOT happy as my original flight departed at 10.30ish. After a couple of phone calls and a couple of emails to James (top guy) my flight were changed to better flights than I originally had!! Had to email again mind you to get them to send the updated e-tickets but it has all worked out well. Second time I've used this… Read Full Review

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★★★★☆

“James went the extra mile”

Written on: 20/05/2015 by Odds (1 review written)

I should preface this by saying I'm a US citizen and have a high bar for travel sites and for customer service. We got off to a rocky start, given that the flights I originally booked were not available. I'm not clear if this was because TravelUp takes your order and then manually tries to buy it (and the itinerary I paid for became more expensive in the intervening time) or if it was some other problem with the airline itself or the system. We did finally get that sorted and I ended up on a… Read Full Review

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★★★★☆

“Flights and Name in e-Tickets”

Written on: 19/05/2015 by Donaldson186 (1 review written)

The web site is user-friendly and has the information required. The process of booking flights was easier than anticipated. A doubt about the name on the e-tickets was promptly and efficiently dealt with by the admin officer. Thanks. I would be happy to recommend 'Travel Up'. Hopefully, my opinion doesn't need to change after the completion of my travel. … Read Full Review

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★★★★☆

“I am a bit of a worrier and have been impressed with...”

Written on: 13/05/2015 by RossiItalian338 (1 review written)

I am a bit of a worrier and have been impressed with the quick and friendly responses that I have received from your staff. As far as my experience so far goes I would recommend TravelUp, however I will have to wait until after my holiday to provide a full review! As far as customer servuce so far goes though, it has exceeded my expectations. Keep up the good work!… Read Full Review

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★★★★☆

“Good service and can't hesitate to recommend a friend....”

Written on: 13/05/2015 by KeithRafferty212 (1 review written)

Good service and can't hesitate to recommend a friend. Easy to book and keep getting updates about my flight schedules. Once again thank you for your hardwork… Read Full Review

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★★★★☆

“Excelent customer service”

Written on: 13/05/2015 by kmO'Grady229 (1 review written)

All the team was very helpful, specially Brian Edwin who made an effort to understand my English and was helpful and kind at every moment… Read Full Review

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★★★★☆

“Easy to use and helpfull ”

Written on: 06/05/2015 by leSmith104 (1 review written)

It was very simple to use and there was a lot of flight options to choose from … Read Full Review

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★★★★☆

“excellent service”

Written on: 01/05/2015 by kaystew (1 review written)

My flights were changed from an early morning flight to even earlier by the airline, but thanks to customer service agent D.E., I not only got my flights at a later time than the changed time, but actually an afternoon flight, which was fantastic. This is especially good considering this has happened to me in the past with other companies, and I was told by them basically either take what is given, or cancel your flights and lose your money!! I will definitely recommend using travelup as a… Read Full Review

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★★★★☆

“REVIEW OF SERVICE BY THOMAS”

Written on: 27/04/2015 by jimmattinson (1 review written)

From start to finish was very helpful,clear and concise and explained politely the reason we had not received E ticket etc. was because we had put our Email incorrectly. Then immediately sent all documentation to us Thank you… Read Full Review

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★★★★☆

“Air ticket reservation”

Written on: 26/04/2015 by Gillespiepb258 (1 review written)

Questions I had relating to my reservation were all answered by phone and by email within a reasonable timescale… Read Full Review

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★★★★☆

“Good service but could work more on communication”

Written on: 24/04/2015 by sazzabarton (1 review written)

We used travelup to book a return flight from London Heathrow to JFK and made a booking for 5 people (2 adults, 3 children). The next day I needed to add someone to the booking. It was a bit of a faff and then the e tickets gave different boarding times. Not great as the addition was a 14 year old child. Whilst everything worked out really well we will had months worrying that the 14 year old would be on a different flight from us. Other than that we got instant e tickets and then had to… Read Full Review

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★★★★☆

“Confirmation of tickets”

Written on: 24/04/2015 by IzabellaFlanagan211 (1 review written)

I was stuck with ticket confirmation but help by Jimmy partially sort out if it is confirm I will be happy with Jimmy help thank's… Read Full Review

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★★★★☆

“Quick and friendly reply”

Written on: 22/04/2015 by Terrellg303 (1 review written)

The Travel Up sales assistant Jimmy replied to my query in a polite and efficient manner. I now have all the information I need to book in online for my upcoming flight… Read Full Review

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★★★★☆

“Cheaper than Kayak!”

Written on: 17/04/2015 by joffml (1 review written)

So impressed with the value i got for my tickets. Also needed to change my flight, which they did without any extra cost, and (apart from one misunderstanding of a message I sent) pretty quick response to emails. I travel almost every week with business and will definitely use these guys as part of my flight search process… Read Full Review

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★★★★☆

“Review”

Written on: 11/04/2015 by Courtneys190 (1 review written)

Jimmy responded to my two enquires quickly and knowledgeably. Many Thanks… Read Full Review

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★★★★☆

“After sale customer service was excellent, Jimmy has...”

Written on: 04/04/2015 by Chen-Gradon (1 review written)

After sale customer service was excellent, Jimmy has solved my questions fairly quickly. Good one… Read Full Review

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★★★★☆

“quick service”

Written on: 03/04/2015 by 87Dunn (1 review written)

confirmed with virgin flight is good to go! thank you!… Read Full Review

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★★★★☆

“I had a very speedy, friendly response (from Jimmy)”

Written on: 26/03/2015 by Nell3109 (1 review written)

I had a very speedy, friendly response (from Jimmy)… Read Full Review

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