TravelUp Reviews - www.travelup.co.uk

★★★★☆
3.9 / 5
391
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★★★★☆

“Did their Best”

Written on: 15/09/2016 by Emersong41 (1 review written)

American Airlines cancelled flights from Birmingham to New York prior to our flight dates in February. Within 36 hours, the team at Travel Up, had re arranged our flights and put our minds at ease. We had to fly from Manchester but obviously it wasn't Travel Up's fault that flights from Birmingham were cancelled. Travel Up did their best for us and it was appreciated. Thanks… Read Full Review

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★★★★☆

“Customer service travelup”

Written on: 06/09/2016 by Devinexr235 (1 review written)

Found service was efficient and prompted at replying back to emails… Read Full Review

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★★★★☆

“good price, good service”

Written on: 06/09/2016 by Harding314 (1 review written)

Booked with Travel Up as they offered the best price on the flights I wanted. etickets were issued immediately with confirmed flights. Unfortunately one of the flights was cancelled by the airline, leaving us with over 8 hours layover. Contacted the airline and was advised could rebook +/- 7 days free of charge but must do this via the travel agent. Contacted Travel Up by email but took 3 more emails over 3 days before I got a response, with an apology. Once contact was established the… Read Full Review

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★★★★☆

“Very efficient ”

Written on: 29/08/2016 by ColtenHancock (1 review written)

Great secure service. He was a very friendly operator and had our problem solved very quickly. Thanks for all your help. Very accessible service… Read Full Review

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★★★★☆

“Flight Booking”

Written on: 24/08/2016 by georgemcgill (1 review written)

My initial booking for flights was superb but after a week the airline involved cancelled one of the flights and rescheduled it for the following day. This would have meant a 27 hour wait at the airport. Travel Up informed me about the change and also told me that both my initial flights would be changed to suit the one that the airline had cancelled. Unfortunately the airline did not show this so I had to contact Travel Up to highlight my problem. Initially their support service did not reply… Read Full Review

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★★★★☆

“Staffs are helpful and professional. Pleased with...”

Written on: 21/08/2016 by Ahsan2016 (1 review written)

Staffs are helpful and professional. Pleased with their services. I will definitely recommend them to others… Read Full Review

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★★★★☆

“Excellent service”

Written on: 20/08/2016 by Kenneyua372 (1 review written)

She provided us with excellent service, especially when she was obliged by airlines schedule changes, to rebook our flights to different days. We will certainly use Travelup again when booking flights Many thanks… Read Full Review

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★★★★☆

“Prompt service”

Written on: 18/08/2016

I booked flights to Bali with Travelup. The price seemed very good in comparison to other sites I'd tried. My e-tickets were sent through straight away with everything clearly set out. Part of the flight times have been changed and I was notified of this Again as soon as I sent my acceptance I received my revised e-tickets even before I received the confirmation. I had read reviews about customers having trouble getting their tickets but that has not happened in my case. I'm not due to fly to… Read Full Review

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★★★★☆

“Ainslie Customer Services Travel up”

Written on: 11/08/2016 by arslan111111111 (1 review written)

happy with services................. will recommend to everyone............ thanks travel UP..:-)))))))))))… Read Full Review

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★★★★☆

“Good Service”

Written on: 10/08/2016 by Cghannam (1 review written)

Thank you for being quick in answering my inquiry and responding quickly to solve my problem. Your call center thou sometimes is hard to reach… Read Full Review

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★★★★☆

“Flight booking”

Written on: 08/08/2016 by G.Thomas (1 review written)

No issues, Very good, easy to book. Telephone dealings can be improved… Read Full Review

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★★★★☆

“Easy to use with great customer service ”

Written on: 07/08/2016 by Copeland236 (1 review written)

We have booked flights only through travel up after they gave the best price through sky scanner. The booking process itself was easy to understand with clear pricing and instructions and the price was outstanding compared to other companies. They are easy to get in touch with over the phone and can answer any questions easily. They are also extremely efficient via email and will reply to you within a couple of hours. My only negative feedback isn't necessarily because of travel up but… Read Full Review

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★★★★☆

“Review”

Written on: 06/08/2016 by 1972Miller (1 review written)

Your security process is great! If the reply of the email could be quicker, it will be perfect… Read Full Review

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★★★★☆

“good service”

Written on: 05/08/2016 by Rogers72 (1 review written)

I was trying to Book my tickets online for three days but there was some problem with the server- The tickets were not available for some reasons! But the Travel up team got in touch and helped book the tickets over phone It was amazing because I am travelling to America for a great Bargain THANK YOU … Read Full Review

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★★★★☆

“Excellent. She was helpful”

Written on: 22/07/2016 by Yassiray (1 review written)

Excellent. She was helpful… Read Full Review

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★★★★☆

“Great customer service.”

Written on: 22/07/2016 by bONeill (1 review written)

The actual ticket to Rio, initially bought through Sky Skanner, was excellent value and easy to book. It was the best price by far. I had to write back to Travel Up about a flight change that they had notified me about and I got the most wonderful customer service. Everything I asked about was answered quickly and very pleasantly. She really put my mind at rest and showed me what I needed to do. I haven't booked through a broker like this before and didn't know what to expect. There was never… Read Full Review

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★★★★☆

“Options galore”

Written on: 20/07/2016

I have been travelling from Cork to South Africa once or twice a year for 14 years and have always ended up using a number of different airline websites to book each leg. Using Kayak I was offered loads of options and was then directed to TravelUp where I got a great deal on all the flights on one website. I will certainly be comparing my other web options with this site in future. It was a bit of a nuisance to have to ring my credit card helpline to get the authorisation code to confirm the… Read Full Review

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★★★★☆

“Change of flight details”

Written on: 15/07/2016 by Jonesvc31 (1 review written)

This is second time that my flight details have been changed, the first time it happened I had to telephone to get my revised e-tickets as I was not getting any response using email. This time is much better and I am hoping to receive my revised e-tickets very soon… Read Full Review

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★★★★☆

“Flight time change”

Written on: 15/07/2016 by Kingge72 (1 review written)

Very pleased with updates on flight changes which are out of Travel Up control… Read Full Review

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★★★★☆

“Very helpful service”

Written on: 15/07/2016 by 175Leslie (1 review written)

Having completed my booking in April I was quite shocked to receive an email from Ms Kiri night last night advising that I the second leg of my flight schedule had been changed to a later time which would have been massively inconvenient. I called Ms Kiri straightaway and told her my demands. The first thing I noticed was how patiently and attentively Ms Kiri listened to my complaint. She then immediately advised the airline to amend the schedule because of the potential inconvenience to the… Read Full Review

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