TravelUp Reviews - www.travelup.co.uk

★★★★☆
3.8 / 5
257
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★★★★☆

“Cheaper than Kayak!”

Written on: 17/04/2015 by joffml (1 review written)

So impressed with the value i got for my tickets. Also needed to change my flight, which they did without any extra cost, and (apart from one misunderstanding of a message I sent) pretty quick response to emails. I travel almost every week with business and will definitely use these guys as part of my flight search process… Read Full Review

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★★★★☆

“Review”

Written on: 11/04/2015 by Courtneys190 (1 review written)

Jimmy responded to my two enquires quickly and knowledgeably. Many Thanks… Read Full Review

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★★★★☆

“After sale customer service was excellent, Jimmy has...”

Written on: 04/04/2015 by Chen-Gradon (1 review written)

After sale customer service was excellent, Jimmy has solved my questions fairly quickly. Good one… Read Full Review

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★★★★☆

“quick service”

Written on: 03/04/2015 by 87Dunn (1 review written)

confirmed with virgin flight is good to go! thank you!… Read Full Review

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★★★★☆

“I had a very speedy, friendly response (from Jimmy)”

Written on: 26/03/2015 by Nell3109 (1 review written)

I had a very speedy, friendly response (from Jimmy)… Read Full Review

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★★★★☆

“Efficient”

Written on: 26/03/2015 by Dawsonun181 (1 review written)

My flight details were changed by the airline and was dealt with very efficiently by Travelup. Having said that, the phone etiquette of the person who called me to confirm my acceptance of the change was less than professional… Read Full Review

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★★★★☆

“Consitence calm and paitence”

Written on: 20/03/2015 by xePowell410 (1 review written)

Our flights were cancelled by an Airline, James from travel up was consistent and patience with our problem. We did not get the best days , however I can only thank James for handling it well… Read Full Review

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★★★★☆

“Customer service team helped with difficult flight change”

Written on: 19/03/2015

I got really good service from the people I dealt with who helped with rebooking flight changes when the airline changed its schedule. They juggled three separate bookings, and got them all aligned on the same flights. They did a great job - thanks!… Read Full Review

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★★★★☆

“Very good”

Written on: 11/03/2015 by mandygholap (1 review written)

Very happy with service. Very quick in answering the phone and got my flight details very quickly and the payment procedure was very good… Read Full Review

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★★★★☆

“Good, quick service ”

Written on: 09/03/2015 by ChayaMunro (1 review written)

After asking my question they were very quick to answer and alleviate any worries I was having with my booking. A good site with good customer service… Read Full Review

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★★★★☆

“Jessica Miller custoer services”

Written on: 08/03/2015 by Donkeyd (1 review written)

Prompt polite response to schedule flight time changes and nes e tickets issued immediately… Read Full Review

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★★★★☆

“Follow-up Phone Call”

Written on: 06/03/2015 by KenM. (1 review written)

Travel agent is good, and recommendable, but I would draw attention to 2 small issues. Firstly, e-tickets were not immediately available as promised on the booking site. They took 3-4 days, which caused a little concern until received. Secondly, I made 4 phone calls to follow-up why there was this delay. The phone number is a chargeable number, so I incurred 4 separate charges… Read Full Review

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★★★★☆

“Good service”

Written on: 26/02/2015 by Bell213 (1 review written)

Good service and prompt response to question. Thanks Jimmy… Read Full Review

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★★★★☆

“Be careful when booking”

Written on: 25/02/2015 by TrevorMPN (1 review written)

I made the mistake of trusting the number of hours quoted as total travel time. Consequently I made a booking that included what I thought to be a total journey time of 31hrs (Brisbane to Newcastle) however it turned out to be a total of 48 hours. When re-checking the Travel Up website, and if I had double-checked the arrival date (2 days later) I would have realised that it has to be longer than 31hrs. Having spoken to Jimmy for some time over two days I am pleased to say the error has been… Read Full Review

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★★★★☆

“Change of flight by airline”

Written on: 12/02/2015 by Bradynm188 (1 review written)

After our flight was cancelled by the airline we were placed onto a flight earlier to meet up with our main flight however this resulted in a 12 hour wait, on speaking to Dimple she pulled out all stops and rebooked us onto another flight resulting in less waiting. I have had surgery to my knee which would have caused discomfort sitting for so long. Many thanks to Dimple E. For her professionalism and understanding.would happily do business again… Read Full Review

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★★★★☆

“Great deal ”

Written on: 12/02/2015 by iiSnow238 (1 review written)

Gread deal on long houl fligh will defo recomend to my friend and family… Read Full Review

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★★★★☆

“Travel up was fast and easy to use. I found what I...”

Written on: 06/02/2015 by Yandel432 (1 review written)

Travel up was fast and easy to use. I found what I wanted with ease and my service was dealt with in a professional and simple way.The only thing I disliked was the amount of schedule changes and the layout was hard to make sense of for my flights but I was always updated with any changes via email. My service with travel up has not finished as my flights are booked but not yet used. Service so far has been great!… Read Full Review

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★★★★☆

“Flight to Israel”

Written on: 01/02/2015 by BradyZiegler (1 review written)

I booked my tickets over the internet and realised I had placed my husband at one end of the plane and myself at the other end. When I contacted Travelup I quickly received a response as to who to phone and the references. Jimmy was excellent in his help. Thank you… Read Full Review

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★★★★☆

“Extn: 6802 Customer Services Travel up”

Written on: 30/01/2015 by pkGonzalez287 (1 review written)

The booking process is straightforward and most importantly for me TravelUp has continuously offered the best prices for most of the holidays I have taken. Travel up is also good at replying to any inquiry you may have and also keep you up to date with schedule changes when they occur. Recommended… Read Full Review

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★★★★☆

“Question re flight seat numbers and food onboard”

Written on: 26/01/2015 by aeSparks362 (1 review written)

I was given the means to check with the airline by Jimmy, which I did and then worked out what I needed to know. Original booking was made thought Holiday Genie and there was no explanation of whether seats are allocated at the time of booking with them. There are no seat numbers allocated on the airline ticket details either so I will have to either phone (abroad) or wait until check in to be allocated a seat. It seems that food is available since the only options regards food are specific… Read Full Review

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