TravelUp Reviews - www.travelup.co.uk

★★★★☆
3.9 / 5
412
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★★★★☆

“So far so good!”

Written on: 23/02/2017

Great rate on the flight and updated emails came through regularly. Initial call centre not at all helpful however I had to talk to the accounts direct to confirm payment and they were extremely informative and helpful with my booking. E Ticket came through as requested - have not flown yet but am happy to date… Read Full Review

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★★★★☆

“Major Scheduled change of flight”

Written on: 20/02/2017 by Germann439 (1 review written)

My original flight time was changed to 12 hours later. I was fortunately offered 2 dates that I could change to so I could have my pre booking forward connection flight. The only down side is I had to book to stay in the hotel overnight. The lady in the ticketing department was very helpful and sympathetic and helped me… Read Full Review

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★★★★☆

“Fab Website”

Written on: 15/02/2017 by lbBenton158 (1 review written)

Easy to use and navigate, with high security. Would recommend to a friend… Read Full Review

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★★★★☆

“Quick response ”

Written on: 09/02/2017 by Cytav (1 review written)

Reliable and quick response. Easy to deal with. Fantastic service… Read Full Review

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★★★★☆

“Flight Change”

Written on: 06/02/2017 by rmPurcell290 (1 review written)

I found that I had to read the email detailing the flight changes a couple of times as it was a bit long winded. I just needed to know :- There has been a change to your flights by the airline. Here's the details - existing flights - revised flights. Reply by email to confirm acceptance or phone to discuss ( quoting the 0118 number) Once I'd checked to see what had changed it was fine and the new E ticket was received the next working day… Read Full Review

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★★★★☆

“Discovered from airline web site that flight timing...”

Written on: 02/02/2017 by Fitzsimmonskh323 (1 review written)

Discovered from airline web site that flight timing had changed - called travelup and the replacement etickets arrive in my email later in the day That was satisfactory - I would have preferred to have received mail from the company informing me about the changerather than having made the discovery myself overall still happy … Read Full Review

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★★★★☆

“Customer Services Travel up”

Written on: 29/01/2017

Thanks for all your help and providing adequate notice to the alterations to my flight, i really appreciate it. Would gladly book with you again in the future and would have no hesitation recommending you to a friend or family member. Thanks Again… Read Full Review

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★★★★☆

“No worries”

Written on: 26/01/2017 by dmbugler (1 review written)

Despite initial concerns about eticket confirmation and reimbursement of credit card fees (I accidentally selected this when paying with visa debit) everything was promptly attended to by their help desk using email. Now I await for the flights… Read Full Review

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★★★★☆

“All going smoothly”

Written on: 15/01/2017

Booked long haul flights last year and that was straight forward. This week-end had minor changes to flight times (airline update) through from Travel up, had to confirm acceptability, then new e-tickets were issued within 24hrs. Cross checked details on airline web site were as per e-ticket and see aircraft types for out/return flights – all confirmed. As far as I'm concerned, using travel-up has made it easy to book these flights and their customer service has been fine. My only… Read Full Review

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★★★★☆

“Great flight service”

Written on: 04/01/2017 by Tuckerbag (1 review written)

Very good prices available on flights that we thought may prove to be awkward to arrange. Follow-up service form minimal changes to flight times filter through efficiently and acknowledgements are always confirmed. Thanks and yes, I would recommend you to friends and family… Read Full Review

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★★★★☆

“New year plans”

Written on: 07/12/2016

Although a dodgy start after our flight returning from Kuala Lumpur was changed by the airline to a day later when I spoke to customer services they originally went on the defensive but when I talked to the operator politely and told her we can stay a day longer she was helpful but told me to stick with Janki who was dealing with our arrangements , due to her shifts it seemed to take a long time coming back to us but she apologised and gave us a much better alternative and I was able to see all… Read Full Review

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★★★★☆

“Customer Services Travel up”

Written on: 17/11/2016

She was very kind and helpful The only thing I wasn't happy with was the waiting time. I have been on hold for 15mins to get through.Other than this the experience was ok … Read Full Review

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★★★★☆

“Great!”

Written on: 14/11/2016 by McKinleyst168 (1 review written)

Super efficient, prompt responses to emails and queries and to top it all off ... they're friendly (okay I've only been in contact with Janki, but I'm assuming birds of a feather flock together so I'm sure the rest of the team is lovely too)… Read Full Review

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★★★★☆

“Customer Service Travel up”

Written on: 10/11/2016 by 323Newman (1 review written)

I'd never heard of Travel up before but so far they've been great and kept me informed of any changes to my flight. My only constructive point would be that I find your emails very text heavy and they feel a bit like a mass email even when they directed at an individual - this might result in people deleting emails with critical information in them, thinking they're just an e-newsletter. It would also be nicer if "Dear Customer" could be replaced by individual names - in its current form it… Read Full Review

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★★★★☆

“Good flight booking experience”

Written on: 09/11/2016 by husainm (1 review written)

Booked my tickets to Dubai. The initial experience was good even though I did see some negative reviews after booking. One of connection flight details had changed and Travelup wrote to me to say they would be changing our flights. The only error was that the email was addressed to my daughter rather than me which confused me a bit. Not sure how they managed to make such an error but it did not affect the flight details… Read Full Review

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★★★★☆

“Easy to use”

Written on: 05/11/2016 by AlissonSchroeder10 (1 review written)

Easy site to navigate - simple to book tickets - tickets sent by email within 24 hours. Had a query about my husbands meals on the flight as he is a coeliac - travel up sorted immediately for me… Read Full Review

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★★★★☆

“Efficient, excellent value and very responsive”

Written on: 05/11/2016 by cxAnderson326 (1 review written)

Found this agent to offer an extremely competitive price and so far, this has not resulted in any compromise in customer service. I was initially worried after receiving emails requiring further financial authorisation, however the team were extremely prompt in their email replies and I felt safe and secure in their hands at all times. Whole issue dealt with so quickly, when I know with other agents I would have been waiting hours for their replies. Also every email personal, not a single… Read Full Review

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★★★★☆

“Over all good”

Written on: 19/10/2016 by wyParrish400 (1 review written)

Definitely cheaper than other available options (for me) however changed the flight time a few times.Overall good… Read Full Review

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★★★★☆

“Great service - Great price - definitely reccommend”

Written on: 17/10/2016 by AlejandroAndersen (1 review written)

I used Kayak initially which referred me to TravelUp. I found great prices on TravelUp and ended up booking a return flight to Cuba from UK for £200 less than any other provider - and with a great airline. Easy to use website, also I made a mistake in spelling one of the passenger names. The team was able to rectify it on the day and send me new tickets avoiding potential disaster :D (thank you very much!) Recommend… Read Full Review

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★★★★☆

“Ainslie Customer Services Travel up”

Written on: 30/09/2016

Relatively painless process for what is a complex holiday, eight flights in all. Then kept advised of the flight times that changed three times (due to Airlines changing their schedules) Also advised on what references to use when reconfirming flights Will be using again (probably on a 'round the world' adventure next year. … Read Full Review

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