TravelUp Reviews - www.travelup.co.uk

★★★★☆
3.9 / 5
421
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★★★★☆

“Good, I am happy for the fast service! Thanks for...”

Written on: 19/05/2017 by Cadence17 (1 review written)

Good, I am happy for the fast service! Thanks for listening… Read Full Review

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★★★★☆

“Attentive”

Written on: 05/05/2017 by ClaraRinGo (1 review written)

He was very attentive and explained me everything very clear. He was responsive on the phone and very polite. Very good customer service… Read Full Review

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★★★★☆

“Easy and quick booking”

Written on: 19/04/2017 by Steve1250 (1 review written)

We have just booked some flights on the website and found the process so easy to use and found the prices to be the rest around. Well done Travel Up and I'd recommend to anyone to check them out and we will be using them again… Read Full Review

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★★★★☆

“Quick response thank you ”

Written on: 28/03/2017 by ahAllen381 (1 review written)

Quick response thank you I'm now happy I'll recommend to my friends… Read Full Review

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★★★★☆

“Friendly staff”

Written on: 19/03/2017 by Carley195 (1 review written)

straightforward booking. Had an issue with the transaction, friendly customer support helped to solve the problem… Read Full Review

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★★★★☆

“Easy Booking, Reachable”

Written on: 18/03/2017

Booking process was simple and approx £30 chepaer than booking direct with the airline. Follow up service was excellent. All itinery was clear and easy to double check. Additional card verification checks due to company policy were frustrating however the staff were very clear and helpful to resolve the issue… Read Full Review

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★★★★☆

“Friendly staff”

Written on: 16/03/2017 by Carley195 (1 review written)

straightforward booking. Had an issue with the transaction, friendly customer support helped to solve the problem… Read Full Review

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★★★★☆

“Helpful when verified by visa messed up booking....”

Written on: 01/03/2017 by GabrielaWilson471 (1 review written)

Helpful when verified by visa messed up booking. Speedy in noticing problem. Worked to resolve it… Read Full Review

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★★★★☆

“Brilliant ”

Written on: 27/02/2017 by FelipeKennedy1994 (1 review written)

Very good prices and fast service. Would recommend to family and friends… Read Full Review

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★★★★☆

“So far so good!”

Written on: 23/02/2017

Great rate on the flight and updated emails came through regularly. Initial call centre not at all helpful however I had to talk to the accounts direct to confirm payment and they were extremely informative and helpful with my booking. E Ticket came through as requested - have not flown yet but am happy to date… Read Full Review

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★★★★☆

“Major Scheduled change of flight”

Written on: 20/02/2017 by Germann439 (1 review written)

My original flight time was changed to 12 hours later. I was fortunately offered 2 dates that I could change to so I could have my pre booking forward connection flight. The only down side is I had to book to stay in the hotel overnight. The lady in the ticketing department was very helpful and sympathetic and helped me… Read Full Review

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★★★★☆

“Fab Website”

Written on: 15/02/2017 by lbBenton158 (1 review written)

Easy to use and navigate, with high security. Would recommend to a friend… Read Full Review

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★★★★☆

“Quick response ”

Written on: 09/02/2017 by Cytav (1 review written)

Reliable and quick response. Easy to deal with. Fantastic service… Read Full Review

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★★★★☆

“Flight Change”

Written on: 06/02/2017 by rmPurcell290 (1 review written)

I found that I had to read the email detailing the flight changes a couple of times as it was a bit long winded. I just needed to know :- There has been a change to your flights by the airline. Here's the details - existing flights - revised flights. Reply by email to confirm acceptance or phone to discuss ( quoting the 0118 number) Once I'd checked to see what had changed it was fine and the new E ticket was received the next working day… Read Full Review

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★★★★☆

“Discovered from airline web site that flight timing...”

Written on: 02/02/2017 by Fitzsimmonskh323 (1 review written)

Discovered from airline web site that flight timing had changed - called travelup and the replacement etickets arrive in my email later in the day That was satisfactory - I would have preferred to have received mail from the company informing me about the changerather than having made the discovery myself overall still happy … Read Full Review

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★★★★☆

“Customer Services Travel up”

Written on: 29/01/2017

Thanks for all your help and providing adequate notice to the alterations to my flight, i really appreciate it. Would gladly book with you again in the future and would have no hesitation recommending you to a friend or family member. Thanks Again… Read Full Review

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★★★★☆

“No worries”

Written on: 26/01/2017 by dmbugler (1 review written)

Despite initial concerns about eticket confirmation and reimbursement of credit card fees (I accidentally selected this when paying with visa debit) everything was promptly attended to by their help desk using email. Now I await for the flights… Read Full Review

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★★★★☆

“All going smoothly”

Written on: 15/01/2017

Booked long haul flights last year and that was straight forward. This week-end had minor changes to flight times (airline update) through from Travel up, had to confirm acceptability, then new e-tickets were issued within 24hrs. Cross checked details on airline web site were as per e-ticket and see aircraft types for out/return flights – all confirmed. As far as I'm concerned, using travel-up has made it easy to book these flights and their customer service has been fine. My only… Read Full Review

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★★★★☆

“Great flight service”

Written on: 04/01/2017 by Tuckerbag (1 review written)

Very good prices available on flights that we thought may prove to be awkward to arrange. Follow-up service form minimal changes to flight times filter through efficiently and acknowledgements are always confirmed. Thanks and yes, I would recommend you to friends and family… Read Full Review

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★★★★☆

“New year plans”

Written on: 07/12/2016

Although a dodgy start after our flight returning from Kuala Lumpur was changed by the airline to a day later when I spoke to customer services they originally went on the defensive but when I talked to the operator politely and told her we can stay a day longer she was helpful but told me to stick with Janki who was dealing with our arrangements , due to her shifts it seemed to take a long time coming back to us but she apologised and gave us a much better alternative and I was able to see all… Read Full Review

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