TravelUp Reviews - www.travelup.co.uk

★★★★☆
3.9 / 5
329
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★★★★☆

“Ainslie Customer Services Travel up”

Written on: 07/02/2016 by AnyaOlson40 (1 review written)

I would like to thank Ainslie for all her help and assistance in sorting out a problem that arouse following a change in my flight details, it was very much appreciated. … Read Full Review

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★★★★☆

“Booked our flights to Dubai and an error occurred with...”

Written on: 03/02/2016

Booked our flights to Dubai and an error occurred with our surnames being mixed up, I spoke to Harris Syed (the admin officer in charge of our booking) who immediately amended the error with no charge. Excellent customer service from him and we would definitely recommend TravelUp for future flight bookings. Very pleased with their services… Read Full Review

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★★★★☆

“Excellent Customer Service”

Written on: 03/02/2016 by axRees453 (1 review written)

After a slightly rocky start with the booking, I can safely say the customer services I received was 2nd to none. Harris Syed was most helpful with my initial query. The issue I had was soon resolved in a very timely fashion, I would highly recommend this company to anyone who travels regularly as they go above and beyond to help their customers. Best Regards… Read Full Review

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★★★★☆

“Good Service”

Written on: 29/01/2016 by nessmanuk (1 review written)

Booked multi-trip flights thru Travelup and all went smoothly apart from one minor hiccup where they allocated seats to my travelling companion and not to me. BUT have to say they managed to sort out the problem quickly and efficiently so all is good. Responded to my queries regarding this promptly. Would have no hesitation in using them again… Read Full Review

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★★★★☆

“good”

Written on: 28/01/2016 by Simonq332 (1 review written)

I book with you every year, if i am not satisfy with the service i will take the business else wh… Read Full Review

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★★★★☆

“Reliable service”

Written on: 26/01/2016 by 110Maloney (1 review written)

Very good service.I will recommend my friends for this… Read Full Review

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★★★★☆

“London to egypt”

Written on: 24/01/2016

I booked a flight for my partner and I. So far so good, despite a flight change, I assure this will be the only one. I look forward to using this booking site again. I liked the way all flights were compared from cheapest to most expensive. Aswell as the option to search for hotels too. He was very helpful… Read Full Review

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★★★★☆

“Flights booked simply and efficiently”

Written on: 18/01/2016 by Flashdad (1 review written)

We were looking for flights from Edinburgh to New York and the flights offered through TravelUp were the most suitable. When I noticed in the confirmation received from TravelUp that I had omitted to mention a diet requirement in my booking I sent them an email. This was dealt with quickly and efficiently. I have booked with TravelUp twice previously and there have been no problems.In the end it usually comes down to price and in each instance TravelUp has been as competitive as any… Read Full Review

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★★★★☆

“Saved from potential disaster!”

Written on: 17/01/2016 by Chino999 (1 review written)

I booked 4 BA flights with TravelUp in June 2015 for travel to Cyprus in March 2016. I received confirmation immediately for travel from Gatwick. Fortunately, with 2 months to go I decided to check our travel plans and was devastated to find that the flight no longer existed and that BA now flew to Cyprus from Heathrow. TravelUp had not contacted us to warn of this change. I rang TravelUp Customer Services on Saturday, 9th Jan and was dealt with by a female customer service agent who was… Read Full Review

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★★★★☆

“Notification”

Written on: 17/01/2016 by AlisaPittman471 (1 review written)

I'm happy that I got an email notification early on to notify my flight changes… Read Full Review

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★★★★☆

“Efficent, friendly service”

Written on: 16/01/2016 by Rob49ers57 (1 review written)

Flights booked to Orlando, hassle free. the customer services representative was efficient, helpful and friendly. A recent flight schedule change was communicated to me promptly and new e tickets are being despatched as my printer is not working. This request was dealt with in a very professional manner and I await my revised e tickets. I feel confident that if there any further changesor issues with my flights, Travel Up will be able to handle it with the minimum of fuss… Read Full Review

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★★★★☆

“Oman Flight London to Colombo ”

Written on: 16/01/2016

Oman air cancelled one of the booked flight. Janki death with the case switly and promptly. So far I am very happy with the service provided by the agent… Read Full Review

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★★★★☆

“We had a slight issue with our flights and our query...”

Written on: 09/01/2016 by mmcs (1 review written)

We had a slight issue with our flights and our query was dealt with by an agent. He was excellent and sorted out the issue in a quick professional manner with a great attitude. Whilst I had a few reservations about booking online with this company having read the reviews regarding customer service, I can honestly say he is a credit to travelup and is the reason I will be booking with them again.☺… Read Full Review

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★★★★☆

“Customer Services Travel Up”

Written on: 02/01/2016 by WonderBean (1 review written)

Very helpful, easy to navigate on website and the e-tickets and invoice details rmiaked are easily accessible. There was some changes made to my flight and I was told very quickly and specifically what the chbages were. Very efficient. As it was my first time flying *alone* I wasn't too sure what to bring, print etc so they were great help! P.s. I'm 18 and found this easy! My only criticism would be the phone line/email system- I think it would be very beneficial for both them [Travel Up]… Read Full Review

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★★★★☆

“Good service after my on-line booking error”

Written on: 25/12/2015 by hpButcher84 (1 review written)

The tickets initially booked were the cheapest found after a quick on-line search. I did not take long however to realise I had made an error with the dates of an internal flight. I was able to change this and the assistant ensured all was corrected. The mistake was noticed within minutes of booking my gripe is TravelUp charged an additional £110 per person to change. I'm sure the way the terms and conditions are worded that his certainly was not the same charge that the airline make so yes… Read Full Review

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★★★★☆

“Very Good Customer Service ”

Written on: 21/12/2015 by Leblancec344 (1 review written)

The correspondence with the travel broker was excellent. Any queries I had were answered very promptly and courteously. Although I am used to booking flights direct and so things were a bit different, I found this to be a good service with excellent communication and of course the flights were a good price. I also really appreciated the detailed destination information on their website. I would use them again and recommend them to others… Read Full Review

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★★★★☆

“Response after flight change”

Written on: 20/12/2015

After Virgin changed my flights details Travelup contacted me and offered alternatives which I accepted. Only problem was it took a couple of days to sort out so an update email would have helped ease the anxiety… Read Full Review

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★★★★☆

“So far so good”

Written on: 05/12/2015

Never heard of this company before so was a little cautious when booking,but everything came through quickly,just had an e mail changing my inbound flight by 2 hours which is no problem,had to reply back to confirm and had new e ticket within 5 minutes… Read Full Review

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★★★★☆

“Efficient and Helpful”

Written on: 03/12/2015

Travelup have provided a very efficient and helpful service. The person we dealt with in particular was very quick to respond with helpful information… Read Full Review

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★★★★☆

“Travelling? Lets go Travel up. ”

Written on: 01/12/2015 by GraysonByrd214 (1 review written)

I managed to get times I wanted to travel, although I have had two changes to my flights they are only within an hour and on the second leg which has not made much difference. So I am still happy… Read Full Review

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