TravelUp Reviews - www.travelup.co.uk

★★★★☆
3.7 / 5
73.2% of users recommend this
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★★★★☆

“Flight booking from the UK to the USA Dec 2nd 2014”

Written on: 19/10/2014 by andykennedy69 (1 review written)

Great and easy to use when first booking with choice. Strict guidelines, which I went through carefully, but some may not and may get his by "add ons" like changing a flight, so maybe a little bullet point for those that do not read this area could help. All docs came through when stated, so good efficiency. Getting a different seat on the plane (I'm really tall and disabled) was partially ok if the multi flights are 100% with one airline, but if there is and Alliance of companies, you cannot… Read Full Review

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★★★★☆

“Speedy response”

Written on: 18/10/2014 by pobbie (1 review written)

I wanted clarification on allocation of seats for a flight and received a helpful and speedy reply… Read Full Review

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★★★★☆

“keeping me informed”

Written on: 16/10/2014 by icTennant1962 (1 review written)

have appreciated the persistence of communication - not taking non-response for an answer! there was repeatedly attempts at full explanation for relaying schedule alterations which the company clearly regretted. thank you for making sure i am with the programme!… Read Full Review

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★★★★☆

“Good value for money”

Written on: 14/10/2014 by Extn6802CustomerServicesTravelup (1 review written)

Great experience. Good value for money. Worth checking out… Read Full Review

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★★★★☆

“Good solution found by Janki”

Written on: 14/10/2014 by Crooksey3503 (1 review written)

After a major change to our flights we contacted Janki and we attempted to find a solution for flights on the same day, this was not possible but we we're able to fly one day earlier which travel up sorted out for us. The service we received was of a very good and professional standard. We would use this company again… Read Full Review

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★★★★☆

“It has been ok booking with travel up my only...”

Written on: 13/10/2014 by Crazycatlaa (1 review written)

It has been ok booking with travel up my only criticism would be the amount of schedule changes but I understand that sometimes this is unavoidable. Also I feel like the E-ticket could be more detailed e.g. The baggage allowance - as had to call the airline to find out exact weight allowance… Read Full Review

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★★★★☆

“Extn: 6802 Customer Services Travel up”

Written on: 10/10/2014 by Aria355 (1 review written)

After an initial minor change followed by a 'major' change to my flights, I suggested to leave a day early... And despite some delay in reply (limited access to my email on that day), I got exactly what I asked for... Very nice and very efficient staff - even gave me a phone call when I was hard to reach on my email. Very professional and understanding - nice to feel the interest of ensuring individual help when they cannot help it when a big Airline company makes major changes with short term… Read Full Review

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★★★★☆

“Good price and customer service ”

Written on: 10/10/2014 by 105Holland (1 review written)

The price was good for a ticket from London to China. Was transferred from Skyscanner. However, the flight I was supposed to be on had some details changed but the customer service has notified me. The website was a bit unfriendly to use and I was not able to use the online "My Booking". There were no instructions on how to use this feature. I wish the company would show some information about this as it would be useful to me… Read Full Review

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★★★★☆

“Good price & service, website needs improving”

Written on: 08/10/2014

Booked tickets through Travelup a couple months ago at a great price but did not receive e-tickets. Tried to check on Travelup's website a few days ago but had much difficulty as my booking and reference numbers were not recognised. Requested e-tickets via email and received prompt response from customer service. Unfortunately, was informed that flight schedule has changed such that my arrival time would be several hours late with long transit time. Contacted customer service again to arrange a… Read Full Review

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★★★★☆

“Great Service”

Written on: 07/10/2014 by wkSantiago378 (1 review written)

Thank you Peter Brown for the excellent service. I definitely recommed Travel Up… Read Full Review

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★★★★☆

“Extn: 6802 Customer Services Travel up”

Written on: 03/10/2014 by McCabe82 (1 review written)

We had a change of flight times + flight numbers so had to request new E-Tickets. Staff on the phone very helpful, emailed and called back when needed. Awaiting tickets which will arrive within 72 hours. Happy with customer service… Read Full Review

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★★★★☆

“repsonse from travel up”

Written on: 02/10/2014 by Bailey379 (1 review written)

I had a lot of queries regarding my booking and got quick, helpful responses from Jimmy, both email and by phone. I hope now my trip will go smoothly. Booking was easy and the personal, quick phone response reassuring. There was no long call centre queue- a real bonus… Read Full Review

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★★★★☆

“After being helped by a very friendly character, I...”

Written on: 02/10/2014

After being helped by a very friendly character, I will now always go to a travel agent when booking a holiday overseas. He talked me through what to click on my computer, in words of one syllable!! Very helpful in my case. Thank you… Read Full Review

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★★★★☆

“Swift response”

Written on: 01/10/2014 by Judith139 (1 review written)

I would like to thank you for the swift response received from one of your member Jimmy. In error I keyed on wrong D.O.B fro my son, and got worried. As i do not want any hassle on date of travel, I requested to change the DOB and got response in couple of hours only. Thank you… Read Full Review

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★★★★☆

“sorting out airline changes.”

Written on: 29/09/2014 by m.eggie (1 review written)

i would like to thank travel up customer service for working very hard to help me sort out changes to my flights by the airline (aeroflot) why do airlines let you book flights they know ,that they will be changing times on. also, the trouble is that you cant get your money back because its all cover in terms and conditions. the plan was, i would fly to moscow ,where my wife would join me and jump on my connecting flight to thailand , after 3 flight time changes ,they now tell i will not have… Read Full Review

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★★★★☆

“Prompt and clear response”

Written on: 29/09/2014 by PaulStudd (1 review written)

I had a query about how one's title (Mr/Mrs etc) is depicted on the E-Ticket. My query was promptly and clearly responded to… Read Full Review

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★★★★☆

“Very fast and efficient”

Written on: 28/09/2014 by 426Bowers (1 review written)

Very fast and efficient… Read Full Review

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★★★★☆

“my booking”

Written on: 26/09/2014 by Traveloz (1 review written)

I asked Jimmy at TravelUp to add my Asiamiles Membership no. to my booking. This was done very promptly and confirmed to me… Read Full Review

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★★★★☆

“Jimmy helping me travel ”

Written on: 26/09/2014 by cscott777 (1 review written)

Assuming all goes well tomorrow with my flight, Jimmy from travelup has been a great help in changing certain details that needed changed in a short space of time. One relieved and happy customer… Read Full Review

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★★★★☆

“I spoke to Francis who was very helpful and happy to...”

Written on: 19/09/2014 by jdt109 (1 review written)

I spoke to Francis who was very helpful and happy to look for several dates that I had in mind. Receipt of email to confirm booking and payment was quick to arrive and the E-ticket also arrived when I was told it would. Overall a good experience and I would recommend this website to friends, and will definitely use it again myself… Read Full Review

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