TravelUp Reviews - www.travelup.co.uk

★★★★☆
3.9 / 5
377
79% of users recommend this
? Ask our helpful community of experts about this product or company
TravelUp www.travelup.co.uk - Ask a question now

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

★★★★☆

“Excellent. She was helpful”

Written on: 22/07/2016 by Yassiray (1 review written)

Excellent. She was helpful… Read Full Review

Report this review
★★★★☆

“Great customer service.”

Written on: 22/07/2016 by bONeill (1 review written)

The actual ticket to Rio, initially bought through Sky Skanner, was excellent value and easy to book. It was the best price by far. I had to write back to Travel Up about a flight change that they had notified me about and I got the most wonderful customer service. Everything I asked about was answered quickly and very pleasantly. She really put my mind at rest and showed me what I needed to do. I haven't booked through a broker like this before and didn't know what to expect. There was never… Read Full Review

Report this review
★★★★☆

“Options galore”

Written on: 20/07/2016

I have been travelling from Cork to South Africa once or twice a year for 14 years and have always ended up using a number of different airline websites to book each leg. Using Kayak I was offered loads of options and was then directed to TravelUp where I got a great deal on all the flights on one website. I will certainly be comparing my other web options with this site in future. It was a bit of a nuisance to have to ring my credit card helpline to get the authorisation code to confirm the… Read Full Review

Report this review
★★★★☆

“Change of flight details”

Written on: 15/07/2016 by Jonesvc31 (1 review written)

This is second time that my flight details have been changed, the first time it happened I had to telephone to get my revised e-tickets as I was not getting any response using email. This time is much better and I am hoping to receive my revised e-tickets very soon… Read Full Review

Report this review
★★★★☆

“Flight time change”

Written on: 15/07/2016 by Kingge72 (1 review written)

Very pleased with updates on flight changes which are out of Travel Up control… Read Full Review

Report this review
★★★★☆

“Very helpful service”

Written on: 15/07/2016 by 175Leslie (1 review written)

Having completed my booking in April I was quite shocked to receive an email from Ms Kiri night last night advising that I the second leg of my flight schedule had been changed to a later time which would have been massively inconvenient. I called Ms Kiri straightaway and told her my demands. The first thing I noticed was how patiently and attentively Ms Kiri listened to my complaint. She then immediately advised the airline to amend the schedule because of the potential inconvenience to the… Read Full Review

Report this review
★★★★☆

“Ccustomer feedback Travelup”

Written on: 11/07/2016 by Karma401 (1 review written)

I had quick response from my confirmation email regarding change of schedule. Thanks I never received a reply to the question I emailed to the website… Read Full Review

Report this review
★★★★☆

“Helpful service helped resolve an issue.”

Written on: 10/07/2016 by Dawson16 (1 review written)

Helpful service helped resolve an issue… Read Full Review

Report this review
★★★★☆

“Jessica Miller customer service travel up”

Written on: 03/07/2016 by Troym491 (1 review written)

Generally good, honest, quick response, no hidden fees… Read Full Review

Report this review
★★★★☆

“Very best”

Written on: 29/06/2016 by Watsupclaire (1 review written)

The staff are accommodating for my enquiry and very patience… Read Full Review

Report this review
★★★★☆

“Flight booking- Secure and safe”

Written on: 25/06/2016

I recently booked mine and my wife's ticket. I got an email to confirm the authorisation from the Bank. I manager to confirm it. It was a good security measure. However, i would recommend to have alternative checks to confirm payment aurhorisation. Thomas took my call and was really helpful. Looking forward for my flight!… Read Full Review

Report this review
★★★★☆

“Good Service - Although Check flights yourself!”

Written on: 24/06/2016

Booked multi-city flights through travel up as they offered the most competitive rates. One of the legs was from Lusaka to Cape Town via Windhoek with Air Namibia, unfortunately Air Namibia changed one of their flight times which resulted in me being unable to make the connection. Where travel up were poor with this is that they didn't inform me of the change. Friends who were travelling with me and booked with Opodo, where informed and thus later informed me that the flight was unavailable… Read Full Review

Report this review
★★★★☆

“Pretty quick”

Written on: 21/06/2016 by peterdiver (1 review written)

I can't remember the original booking experience but it passed off smoothly enough. I was specifically pleased when I emailed a query I had and he reverted to me pretty quickly to ease my concerns… Read Full Review

Report this review
★★★★☆

“I have found Dimple Edwin very helpful and really...”

Written on: 19/06/2016 by agMcHugh363 (1 review written)

I have found Dimple Edwin very helpful and really efficient and was able to recognise how important this issue was to me and the response was prompt… Read Full Review

Report this review
★★★★☆

““Ainslie Customer Services Travel up”. ”

Written on: 17/06/2016 by Sandraw7 (1 review written)

The communication between us has been good. It's a pity the flights have had to be changed but working in the travel industry myself I know these circumstances do happen on the odd occasion. I have used Travel Up and Holiday Genie quite a few times before and my family & friends have also used them. I would recommend them as part of your search for flights and full package holidays… Read Full Review

Report this review
★★★★☆

“They have been very helpful ”

Written on: 17/06/2016 by CurtisHarding423 (1 review written)

She has been very helpful. After my connection flight in America was changed ! As I'm a lone traveler I wasn't sure what was changing and felt worried . I was sent another e.ticket and I moved it to a folder in my iPad then wasn't able to read it . She suggested I moved it back and all is ok... Thank you… Read Full Review

Report this review
★★★★☆

“My experience of Travel Up is - so far so good”

Written on: 15/06/2016 by Tyshawn172 (1 review written)

I have seen some poor reviews of customer service and I hope that my experience continues to be OK - there was a small change in timings but nothing of concern and I was notified by email . Just waiting for updated eticket… Read Full Review

Report this review
★★★★☆

“Brilliant Service.”

Written on: 04/06/2016 by AminaDiwan (1 review written)

I found the sales advisor to be more than helpful whilst booking my flights to America a fortnight ago. I experienced a slight difficulty online & he was patient enough to talk me through the process whilst I booked online. Extremely good customer service… Read Full Review

Report this review
★★★★☆

“Customer Services Travel up”

Written on: 03/06/2016 by Alonzoz413 (1 review written)

After initially have a flight schedule change which meant the date of our arrival was postponed, she found us several other options which look good. We accepted one only to have the airline reschedule again. After a bit of discussion we agreed on another option. After agreeing one option, she still continued to search for a better alternative as the flight was not the easiest regarding changes. Minutes after agreeing the option she came back with another, much better one, which is the flight… Read Full Review

Report this review
★★★★☆

“Efficient, polite, helpful”

Written on: 01/06/2016 by CJuster (1 review written)

He helped me resolve any airline change for the 15 people in my party providing 3 different options and staying in constant contact with me. He remained patient throughout and supported all queries and requests I posed.... From not great news to a swift resolution. Thanks … Read Full Review

Report this review
overview