TravelUp Reviews - www.travelup.co.uk

★★★★☆
3.9 / 5
366
78.7% of users recommend this
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★★★★☆

“Good Service - Although Check flights yourself!”

Written on: 24/06/2016

Booked multi-city flights through travel up as they offered the most competitive rates. One of the legs was from Lusaka to Cape Town via Windhoek with Air Namibia, unfortunately Air Namibia changed one of their flight times which resulted in me being unable to make the connection. Where travel up were poor with this is that they didn't inform me of the change. Friends who were travelling with me and booked with Opodo, where informed and thus later informed me that the flight was unavailable… Read Full Review

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★★★★☆

“Pretty quick”

Written on: 21/06/2016 by peterdiver (1 review written)

I can't remember the original booking experience but it passed off smoothly enough. I was specifically pleased when I emailed a query I had and he reverted to me pretty quickly to ease my concerns… Read Full Review

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★★★★☆

“I have found Dimple Edwin very helpful and really...”

Written on: 19/06/2016 by agMcHugh363 (1 review written)

I have found Dimple Edwin very helpful and really efficient and was able to recognise how important this issue was to me and the response was prompt… Read Full Review

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★★★★☆

““Ainslie Customer Services Travel up”. ”

Written on: 17/06/2016 by Sandraw7 (1 review written)

The communication between us has been good. It's a pity the flights have had to be changed but working in the travel industry myself I know these circumstances do happen on the odd occasion. I have used Travel Up and Holiday Genie quite a few times before and my family & friends have also used them. I would recommend them as part of your search for flights and full package holidays… Read Full Review

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★★★★☆

“They have been very helpful ”

Written on: 17/06/2016 by CurtisHarding423 (1 review written)

She has been very helpful. After my connection flight in America was changed ! As I'm a lone traveler I wasn't sure what was changing and felt worried . I was sent another e.ticket and I moved it to a folder in my iPad then wasn't able to read it . She suggested I moved it back and all is ok... Thank you… Read Full Review

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★★★★☆

“My experience of Travel Up is - so far so good”

Written on: 15/06/2016 by Tyshawn172 (1 review written)

I have seen some poor reviews of customer service and I hope that my experience continues to be OK - there was a small change in timings but nothing of concern and I was notified by email . Just waiting for updated eticket… Read Full Review

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★★★★☆

“Brilliant Service.”

Written on: 04/06/2016 by AminaDiwan (1 review written)

I found the sales advisor to be more than helpful whilst booking my flights to America a fortnight ago. I experienced a slight difficulty online & he was patient enough to talk me through the process whilst I booked online. Extremely good customer service… Read Full Review

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★★★★☆

“Customer Services Travel up”

Written on: 03/06/2016 by Alonzoz413 (1 review written)

After initially have a flight schedule change which meant the date of our arrival was postponed, she found us several other options which look good. We accepted one only to have the airline reschedule again. After a bit of discussion we agreed on another option. After agreeing one option, she still continued to search for a better alternative as the flight was not the easiest regarding changes. Minutes after agreeing the option she came back with another, much better one, which is the flight… Read Full Review

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★★★★☆

“Efficient, polite, helpful”

Written on: 01/06/2016 by CJuster (1 review written)

He helped me resolve any airline change for the 15 people in my party providing 3 different options and staying in constant contact with me. He remained patient throughout and supported all queries and requests I posed.... From not great news to a swift resolution. Thanks … Read Full Review

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★★★★☆

“Good customer service”

Written on: 29/05/2016 by DarioHoover455 (1 review written)

Their staff can reply quickly for my request… Read Full Review

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★★★★☆

“Helpful friendly service”

Written on: 24/05/2016

I spoke to the person I dealt with on several occasions and my wife kept trying for a discount! He was very helpful investigating different options for what we needed. the person I dealt with was very helpful, knowledgeable about the flights. A good working time also so could call n the evening. Many thanks… Read Full Review

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★★★★☆

“A fair price”

Written on: 21/05/2016

Its quite difficult to to an in depth review of Travelup,because up to now I have only been issued e tickets for my flights,but the company seems efficient and the prices paid are very reasonable. I will write a fuller review when the holiday is over… Read Full Review

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★★★★☆

“Customer Services Travel up”

Written on: 21/05/2016 by Joslyn462 (1 review written)

I only thing that I was unhappy with was the length of time it took for a response to my 2 x emails and 1 x phone call. I was worried that I had received a Spam email hence the reason for me emailing and calling. Eventually it was all resolved and my new e-tickets where issued straight away… Read Full Review

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★★★★☆

“Customer Services Travel Up”

Written on: 13/05/2016 by CAZ1888 (1 review written)

I was really nervous about booking my flights as it was be the first time I will have booked a long haul flight. Needn't have worried tho as my experience with Travel Up has been a good one. There have been 3 scheduled changes and I have been informed via email and the revised e-ticket sent to me. I would recommend Travel up to family and friends… Read Full Review

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★★★★☆

“VERY GOOD SERVICE”

Written on: 07/05/2016 by Lilyana390 (1 review written)

Was searching for flights to Sydney and rang Travel Up, who we have booked with once before. Spoke to a very helpful young man and he searched for the best flights for us. He emailed the details to me, which I then confirmed and a couple of hours later we received our e-tickets. Very happy… Read Full Review

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★★★★☆

“kept us well informed”

Written on: 07/05/2016 by MarcMeredith366 (1 review written)

I booked flights with Travel up for a family holiday to Florida. Travel Up offered the best prices for well known airlines. I booked very far in advance and we received out E-tickets promptly. Probably as a result of booking so far in advance, there had been several flight schedule changes (all quite minor changes in times and not effecting our travel plans). These changes were beyond the control of Travel Up. However they kept us well informed and reissued E tickets promptly. I did get a… Read Full Review

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★★★★☆

“Prompt update ”

Written on: 29/04/2016 by Kennedy262 (1 review written)

I am happy by the promptly update to same changes in the timing of my holiday flights. This allowed me to modify my arrangement at the arrival destination regarding taxis and hotels. … Read Full Review

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★★★★☆

“Ainslie Customer Services Travel up”

Written on: 23/04/2016 by Genevieve179 (1 review written)

Very helpful and fast response when dealing with confirmation of my new time schedule. I forgot to confirm changes within 72 hours and they were able to confirm and re-issue my ticket 12 hours before my flight. Very grateful… Read Full Review

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★★★★☆

“Telephone booking ”

Written on: 23/04/2016 by 324Scott (1 review written)

I booked flights on the phone with the agent at travel up , The whole process was made very easy by the support given throughout the transaction as he gave me step by step guidance as I was not quite sure what I was doing. I was assured every step of the way and was informed of details to ensure I had the correct information . I added another passenger to my booking the following day and again he was my help in hand ,I had great customer service and would recommend travel up to my friends and… Read Full Review

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★★★★☆

“Ainslie Customer Services Travel up”

Written on: 21/04/2016 by Cassieg384 (1 review written)

Great service. Whole process of booking flights very straight forward. We received our flight confirmations very promptly and all queries dealt with quickly and efficiently… Read Full Review

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