TravelUp Reviews - www.travelup.co.uk

★★★★☆
3.9 / 5
356
79% of users recommend this
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★★★★☆

“Helpful friendly service”

Written on: 24/05/2016

I spoke to the person I dealt with on several occasions and my wife kept trying for a discount! He was very helpful investigating different options for what we needed. the person I dealt with was very helpful, knowledgeable about the flights. A good working time also so could call n the evening. Many thanks… Read Full Review

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★★★★☆

“A fair price”

Written on: 21/05/2016

Its quite difficult to to an in depth review of Travelup,because up to now I have only been issued e tickets for my flights,but the company seems efficient and the prices paid are very reasonable. I will write a fuller review when the holiday is over… Read Full Review

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★★★★☆

“Customer Services Travel up”

Written on: 21/05/2016 by Joslyn462 (1 review written)

I only thing that I was unhappy with was the length of time it took for a response to my 2 x emails and 1 x phone call. I was worried that I had received a Spam email hence the reason for me emailing and calling. Eventually it was all resolved and my new e-tickets where issued straight away… Read Full Review

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★★★★☆

“Customer Services Travel Up”

Written on: 13/05/2016 by CAZ1888 (1 review written)

I was really nervous about booking my flights as it was be the first time I will have booked a long haul flight. Needn't have worried tho as my experience with Travel Up has been a good one. There have been 3 scheduled changes and I have been informed via email and the revised e-ticket sent to me. I would recommend Travel up to family and friends… Read Full Review

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★★★★☆

“VERY GOOD SERVICE”

Written on: 07/05/2016 by Lilyana390 (1 review written)

Was searching for flights to Sydney and rang Travel Up, who we have booked with once before. Spoke to a very helpful young man and he searched for the best flights for us. He emailed the details to me, which I then confirmed and a couple of hours later we received our e-tickets. Very happy… Read Full Review

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★★★★☆

“kept us well informed”

Written on: 07/05/2016 by MarcMeredith366 (1 review written)

I booked flights with Travel up for a family holiday to Florida. Travel Up offered the best prices for well known airlines. I booked very far in advance and we received out E-tickets promptly. Probably as a result of booking so far in advance, there had been several flight schedule changes (all quite minor changes in times and not effecting our travel plans). These changes were beyond the control of Travel Up. However they kept us well informed and reissued E tickets promptly. I did get a… Read Full Review

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★★★★☆

“Prompt update ”

Written on: 29/04/2016 by Kennedy262 (1 review written)

I am happy by the promptly update to same changes in the timing of my holiday flights. This allowed me to modify my arrangement at the arrival destination regarding taxis and hotels. … Read Full Review

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★★★★☆

“Ainslie Customer Services Travel up”

Written on: 23/04/2016 by Genevieve179 (1 review written)

Very helpful and fast response when dealing with confirmation of my new time schedule. I forgot to confirm changes within 72 hours and they were able to confirm and re-issue my ticket 12 hours before my flight. Very grateful… Read Full Review

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★★★★☆

“Telephone booking ”

Written on: 23/04/2016 by 324Scott (1 review written)

I booked flights on the phone with the agent at travel up , The whole process was made very easy by the support given throughout the transaction as he gave me step by step guidance as I was not quite sure what I was doing. I was assured every step of the way and was informed of details to ensure I had the correct information . I added another passenger to my booking the following day and again he was my help in hand ,I had great customer service and would recommend travel up to my friends and… Read Full Review

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★★★★☆

“Ainslie Customer Services Travel up”

Written on: 21/04/2016 by Cassieg384 (1 review written)

Great service. Whole process of booking flights very straight forward. We received our flight confirmations very promptly and all queries dealt with quickly and efficiently… Read Full Review

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★★★★☆

“Ainsile Customer Services Travel Up”

Written on: 19/04/2016

I found the whole process of booking tickets very straightforward and easy to understand.This the first time I had booked online and was very nervous but the site did what it said and everything was set out to ensure all steps were completed and the prices for the tickets were as stated at the beginning of the process with no surprises at the booking stage. My only concern was having etickets sent but that is only because I have always used travel agents in the past. I have had emails… Read Full Review

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★★★★☆

“Booking Exerience”

Written on: 19/04/2016

Its the first time that i have booked with TravelUp. He was very helpful and found me a trip with days and timings that suited me better… Read Full Review

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★★★★☆

“Harris Syed Customer Services Travel up”

Written on: 18/04/2016 by YuliaVershinina (1 review written)

I was very much confused with the process as I needed to confirm the crd authoristaion and then the e-ticket would not arrive. But this member of staff responded very promptly and clearly to my queries and clarified the situation… Read Full Review

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★★★★☆

“Calm and coordinated”

Written on: 12/04/2016 by Costello281 (1 review written)

Despite the price of my flights sky-rocketing in only 3 days (I understand that is not TravelUp's fault) I was assisted in my booking and felt I was in capable hands… Read Full Review

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★★★★☆

“Flight booking to USA”

Written on: 09/04/2016

Brad gave me a better price on the phone than I could get online. He was very helpful in ensuring that all the documentation came through and contacted me immediately when I emailed him. Thank you!… Read Full Review

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★★★★☆

“Very good service”

Written on: 08/04/2016 by ZariaCorcoran (1 review written)

I was looking to travel long distance and the prices I could find on line were far greater than I had hoped to pay. On phoning Travelup, I was given options I had not previously considered at a much lower price (a saving of some £100 on the total cost. The agent I spoke to was very helpful and courteous, a quality I have often found missing in contacts I have had with other organisations. The only thing missing was an explanation of the baggage allowance for the flight which I will have to… Read Full Review

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★★★★☆

“Booking was easy and like the way you keep us updated”

Written on: 06/04/2016 by Parker356 (1 review written)

Booking was easy and like the way you keep us updated… Read Full Review

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★★★★☆

“great customer care”

Written on: 26/03/2016 by AmareMiller255 (1 review written)

very responsive and helpful to resolve any trouble. When I experienced some problems receiving emails, people at travel up immediately took care of it and helped to solve the problem!… Read Full Review

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★★★★☆

“the person I dealt with was v.helpful”

Written on: 26/03/2016 by CherishKilgore404 (1 review written)

iv booked with you before this time it was eadier .I was very stressed about the flight but the person I dealt with helped us efficiently … Read Full Review

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★★★★☆

“Great prices and change of flight details sorted quickly”

Written on: 25/03/2016 by JovanReynolds122 (1 review written)

I booked 3 flights and website was quick and easy to use, however week before departure our return leg was changed and we were not impressed with new timings, we contacted customer services who asked for some time to look at alternatives and later same day we were offered new flights with same airline that suited us, we saved over £700 by booking through Travel Up… Read Full Review

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