TravelUp Reviews - www.travelup.co.uk

★★★★☆
3.9 / 5
401
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★★★★☆

“Customer Services Travel up”

Written on: 17/11/2016

She was very kind and helpful The only thing I wasn't happy with was the waiting time. I have been on hold for 15mins to get through.Other than this the experience was ok … Read Full Review

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★★★★☆

“Great!”

Written on: 14/11/2016 by McKinleyst168 (1 review written)

Super efficient, prompt responses to emails and queries and to top it all off ... they're friendly (okay I've only been in contact with Janki, but I'm assuming birds of a feather flock together so I'm sure the rest of the team is lovely too)… Read Full Review

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★★★★☆

“Customer Service Travel up”

Written on: 10/11/2016 by 323Newman (1 review written)

I'd never heard of Travel up before but so far they've been great and kept me informed of any changes to my flight. My only constructive point would be that I find your emails very text heavy and they feel a bit like a mass email even when they directed at an individual - this might result in people deleting emails with critical information in them, thinking they're just an e-newsletter. It would also be nicer if "Dear Customer" could be replaced by individual names - in its current form it… Read Full Review

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★★★★☆

“Good flight booking experience”

Written on: 09/11/2016 by husainm (1 review written)

Booked my tickets to Dubai. The initial experience was good even though I did see some negative reviews after booking. One of connection flight details had changed and Travelup wrote to me to say they would be changing our flights. The only error was that the email was addressed to my daughter rather than me which confused me a bit. Not sure how they managed to make such an error but it did not affect the flight details… Read Full Review

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★★★★☆

“Easy to use”

Written on: 05/11/2016 by AlissonSchroeder10 (1 review written)

Easy site to navigate - simple to book tickets - tickets sent by email within 24 hours. Had a query about my husbands meals on the flight as he is a coeliac - travel up sorted immediately for me… Read Full Review

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★★★★☆

“Efficient, excellent value and very responsive”

Written on: 05/11/2016 by cxAnderson326 (1 review written)

Found this agent to offer an extremely competitive price and so far, this has not resulted in any compromise in customer service. I was initially worried after receiving emails requiring further financial authorisation, however the team were extremely prompt in their email replies and I felt safe and secure in their hands at all times. Whole issue dealt with so quickly, when I know with other agents I would have been waiting hours for their replies. Also every email personal, not a single… Read Full Review

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★★★★☆

“Over all good”

Written on: 19/10/2016 by wyParrish400 (1 review written)

Definitely cheaper than other available options (for me) however changed the flight time a few times.Overall good… Read Full Review

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★★★★☆

“Great service - Great price - definitely reccommend”

Written on: 17/10/2016 by AlejandroAndersen (1 review written)

I used Kayak initially which referred me to TravelUp. I found great prices on TravelUp and ended up booking a return flight to Cuba from UK for £200 less than any other provider - and with a great airline. Easy to use website, also I made a mistake in spelling one of the passenger names. The team was able to rectify it on the day and send me new tickets avoiding potential disaster :D (thank you very much!) Recommend… Read Full Review

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★★★★☆

“Ainslie Customer Services Travel up”

Written on: 30/09/2016

Relatively painless process for what is a complex holiday, eight flights in all. Then kept advised of the flight times that changed three times (due to Airlines changing their schedules) Also advised on what references to use when reconfirming flights Will be using again (probably on a 'round the world' adventure next year. … Read Full Review

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★★★★☆

“Staff Really helpful.”

Written on: 30/09/2016 by Paigep412 (1 review written)

Struggling to book online , had a wonderful member of staff that rang us offering help. Called back when he said he would and hey presto a good deal to New Zealand was booked. Hope everything else runs as smooth from now on… Read Full Review

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★★★★☆

“Did their Best”

Written on: 15/09/2016 by Emersong41 (1 review written)

American Airlines cancelled flights from Birmingham to New York prior to our flight dates in February. Within 36 hours, the team at Travel Up, had re arranged our flights and put our minds at ease. We had to fly from Manchester but obviously it wasn't Travel Up's fault that flights from Birmingham were cancelled. Travel Up did their best for us and it was appreciated. Thanks… Read Full Review

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★★★★☆

“Customer service travelup”

Written on: 06/09/2016 by Devinexr235 (1 review written)

Found service was efficient and prompted at replying back to emails… Read Full Review

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★★★★☆

“good price, good service”

Written on: 06/09/2016 by Harding314 (1 review written)

Booked with Travel Up as they offered the best price on the flights I wanted. etickets were issued immediately with confirmed flights. Unfortunately one of the flights was cancelled by the airline, leaving us with over 8 hours layover. Contacted the airline and was advised could rebook +/- 7 days free of charge but must do this via the travel agent. Contacted Travel Up by email but took 3 more emails over 3 days before I got a response, with an apology. Once contact was established the… Read Full Review

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★★★★☆

“Very efficient ”

Written on: 29/08/2016 by ColtenHancock (1 review written)

Great secure service. He was a very friendly operator and had our problem solved very quickly. Thanks for all your help. Very accessible service… Read Full Review

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★★★★☆

“Flight Booking”

Written on: 24/08/2016 by georgemcgill (1 review written)

My initial booking for flights was superb but after a week the airline involved cancelled one of the flights and rescheduled it for the following day. This would have meant a 27 hour wait at the airport. Travel Up informed me about the change and also told me that both my initial flights would be changed to suit the one that the airline had cancelled. Unfortunately the airline did not show this so I had to contact Travel Up to highlight my problem. Initially their support service did not reply… Read Full Review

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★★★★☆

“Staffs are helpful and professional. Pleased with...”

Written on: 21/08/2016 by Ahsan2016 (1 review written)

Staffs are helpful and professional. Pleased with their services. I will definitely recommend them to others… Read Full Review

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★★★★☆

“Excellent service”

Written on: 20/08/2016 by Kenneyua372 (1 review written)

She provided us with excellent service, especially when she was obliged by airlines schedule changes, to rebook our flights to different days. We will certainly use Travelup again when booking flights Many thanks… Read Full Review

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★★★★☆

“Prompt service”

Written on: 18/08/2016

I booked flights to Bali with Travelup. The price seemed very good in comparison to other sites I'd tried. My e-tickets were sent through straight away with everything clearly set out. Part of the flight times have been changed and I was notified of this Again as soon as I sent my acceptance I received my revised e-tickets even before I received the confirmation. I had read reviews about customers having trouble getting their tickets but that has not happened in my case. I'm not due to fly to… Read Full Review

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★★★★☆

“Ainslie Customer Services Travel up”

Written on: 11/08/2016 by arslan111111111 (1 review written)

happy with services................. will recommend to everyone............ thanks travel UP..:-)))))))))))… Read Full Review

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★★★★☆

“Good Service”

Written on: 10/08/2016 by Cghannam (1 review written)

Thank you for being quick in answering my inquiry and responding quickly to solve my problem. Your call center thou sometimes is hard to reach… Read Full Review

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