TravelUp Reviews - www.travelup.co.uk

★★★★☆
3.6 / 5
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★★★☆☆

“Customer Service”

Written on: 03/09/2014 by Chase497 (1 review written)

Customer Service is good by email but disappointed that the phone no costs 10p/minute… Read Full Review

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★★★☆☆

“I have added above that I would recommend a friend, I...”

Written on: 02/09/2014 by Hadleyw463 (1 review written)

I have added above that I would recommend a friend, I would only do this after explaining clearly to them your P&P regarding cancelling or changing flight details, this is the first travel company who state in there policies about a non refundable policy when cancelling a flight, also I know understand that it's the airline who changes flight times etc but to have mine changed twice is rather disppointing as this was one of the main reasons I chose travel up go book my flights because of the… Read Full Review

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★★★☆☆

“CHEAP AND CHEERFUL”

Written on: 22/07/2014 by 1960Miller (1 review written)

Travel up were able to provide me with a good deal on flights for 5 people quite quickly however the process of payment seemed quite long and can be improved. Overall the service was good and Peter Brown (the travel agent) provided a good and friendly service. Thank you… Read Full Review

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★★★☆☆

“query on flight information”

Written on: 17/07/2014 by Reganf326 (1 review written)

firstly I telephone the office to try and sort out my query, at the end of the call I did not feel I had a positive enough response therefore I felt the need to email. I have had a positive response back from my email but again I do not feel that my query has been resolved sufficiently. I would have hoped that the e-ticket originally issued would be re-issued now with the correct information and not just an email returned to me saying that meals were included in the flight… Read Full Review

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★★★☆☆

“Manc to Natal”

Written on: 01/07/2014 by Mayraa434 (1 review written)

I had to email the same lady 4 times, each time she wnted me to re-confirm that I was happy with the flight I was booked on. It seemed to be a very inefficient process… Read Full Review

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★★★☆☆

“New York Tickets”

Written on: 25/06/2014 by Simone375 (1 review written)

Whilst the TravelUp team has been incredibly helpful and efficient, I was surprised to find that I seem to be dealing with a different company to the one that originally I booked my tickets with. and that my booking had to be changed as the flights were not available. This is confusing but perhaps I will have more confidence in the service once the tickets are confirmed for the second options… Read Full Review

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★★★☆☆

“Could have got a better deal”

Written on: 25/06/2014

I booked a return flight to the States via Skyscanner on Lufthansa and found afterwards this deal had been brokered through a company called TravelUp. A few days after booking I received an e mail saying there had been a 'major change' to our schedule meaning we now had a stopover in Frankfurt instead of a direct flight. I wrote back saying this was completely unacceptable, as both at time of booking and time of writing I could still get a direct flight for the same price, or if I was prepared… Read Full Review

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★★★☆☆

“Two Birds Mexico”

Written on: 14/04/2014 by seavereleanor (1 review written)

PRODUCT (12 X FLIGHTS TO MEXICO) TRAVEL UP WERE HELPFUL AND THE STAFF WERE PLEASANT, AND EFFICIENT ESPECIALLY PETER BORNW. HOWEVER, HE WAS BOUND BY THE COMPANY POLICIES AND THIS WAS UNRELIABLE REGARDING THE PRICE. DESPITE AN ONLINE PROMOISE FOR ONE PRICE, THEY UPPED FOR 4 GROUP MEMBERS (MEANING IN TOTAL THE GROUP PAID OVERNAND ABOVE WHAT WE HAD AVAILABLE). TJEY ALSO TOOK PART PAYMENT THEN TOLD US THERE WAS A FURTHER INCREASE THAT WE MUST PAY, AFTER GETTING OUR AGREEMENT. WE ARE A SMALL… Read Full Review

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★★★☆☆

“Seems okay with responses”

Written on: 04/04/2014 by Piperex411 (1 review written)

Double checked with Asiana and got 30kg baggage confirmed. But PNR number issued not the same. Had to give our ticket numbers and a new PNR number was given over the phone. A new website for me by using Skyscanner for the first time. I reserve my complete review when am back… Read Full Review

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★★★☆☆

“Flight assistance”

Written on: 22/03/2014 by Savion1955 (1 review written)

Great deals on fares. Had a flight issue which was dealt with, though not promptly. Overall helpful staff that try their best to assist you if they can. In conclusion the air fares are priced reasonably cheap on a first come first serve basis, as with any other flight agency. Would recommend their services to a friend… Read Full Review

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★★★☆☆

“i was concerned that you didn't ask for my passport...”

Written on: 20/02/2014 by guest8567397 (1 review written)

i was concerned that you didn't ask for my passport details when i was booking, as all other times i have booked flights online this has been mandatory. I feel concerned that my flight has not been secured for me. Also there are no clear links on the confirmation email about how to check in online... it took me a while to find the appropriate website and reference codes to do so. i couldn't in fact check in online and i am not sure why, as the error message came up in Chinese. perhaps i am too… Read Full Review

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★★★☆☆

“Nice consultant shame about the company”

Written on: 15/01/2014 by emmasheach (1 review written)

I found the company called Magic Holidays on a price comparison website when looking for a holiday. Their prices seemed very competitive compared to others and I had no hesitation asking for a quote. I was confused however when the email came through under a different company name Travelup and this made me suspicious. I called the company to query a couple of issues and the consultant was very helpful, he answered all of my questions and sent through revised quotes accordingly. I looked for… Read Full Review

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★★★☆☆

“I had a problem as our flight times changed and...”

Written on: 08/12/2013

I had a problem as our flight times changed and struggled to get alternative schedules. It caused me a lot of stress but herĀ helped to re-arrange a new schedule which I am now happy with… Read Full Review

Replytravelup's Comment

Written on: 17/12/2013

Unfortunately the airlines can change their flight schedule at any time if they deem it necessary. We are glad to hear we have been able to rebook you a suitable alternative.

We look forward to serving you again in the future.
Travel Up Customer Service Department

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★★★☆☆

“My ongoing booking”

Written on: 27/11/2013 by catthechat (1 review written)

I booked my flights with Travel Up and was worried as my flight times had changed and I hadn't been contacted. SheĀ has been very helpful offering alternative options as I was worried incase Eithad or Travel Up were rogue traders. The advisorĀ has been very supportive so I am a bit relaxed about it now and just waiting for confirmation of my flight changes… Read Full Review

Replytravelup's Response to catthechat's Review

Written on: 05/12/2013

Thank you for your feedback. We are constantly looking to improve our service and we appreciate your comments.

We look forward to serving you again in the future.
Travel Up Customer Service Department

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★★★☆☆

“Great service! ”

Written on: 22/11/2013

Looking for an affordable price to fly back home to spend Christmas with family, I came across travel up in the Internet and I found a great offer. I was helped by an advisor, it was well explained in great detail & he seemed quite happy & friendly. I work in retail management & was very happy with the service overall. Hopefully will use the company in near future!… Read Full Review

Replytravelup's Comment

Written on: 25/11/2013

Thank you for taking the time to reply and for your positive comments.

We look forward to taking care of your travel arrangements again in the future.
With warm regards from Travel Up

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★★★☆☆

“Flights to Delahi from Mancester”

Written on: 04/10/2013 by syedasifali (1 review written)

I found travelup offering the lowest price to Delhi during the peak December period. My travel agent from travel up was very help. However they need fix thier telephone lines connection, as it was extreamly difficult to have any meaningful converstion due to very bad line. I would share the rest of my experience once I have completed my journey… Read Full Review

Replytravelup's Response to syedasifali's Review

Written on: 09/10/2013

Thank you for taking the time to reply and for your positive comments.

We apologise for the breakdown in communication with our call centre and we are currently improving all our communication links.

With warm regards from Travel Up

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★★★☆☆

“Mine was ok ”

Written on: 15/11/2012

I panicked when i read all these awful reviews just after id booked from uk to America .My ticket comformation did not arrive after I had booked my flight.I rang them the next day and i agree they do not speak very clear English.However after the call the comformation and E-ticket arrived.I double checked the booking number on the british airways website and all corresponded .Phew!!!I would not use them again due to all the bad reviews… Read Full Review

Stylish.sameer's Comment

Written on: 16/11/2012

can anyone send me he confirmation letter received form travelup?

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★★★☆☆

“Promised the ability of seat reservations - was not true”

Written on: 19/09/2012 by Phil12 (1 review written)

As other people have said - the online cheap price wasn't available - had to phone and price was quite a bit more. Asked about being able to reserve seats and was told yes, once I have eTicket, but this wasn't the case. Can only get some sort of seat reservation (ie what is left) 2 days before flight. Not Happy… Read Full Review

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★★★☆☆

“E ticket saga”

Written on: 13/09/2012

Well I finally got my E-ticket just as I was a bout to comment on here, but its early days, I'm due to fly out December so I thought I book early, now Im waiting to see if its all good.It took three days to get my E-ticket sent to me for those of you who where shouting bout the price to call, they have a land-line and this is what I used in contacting them 01189566464, I was transferred to a guy who took just 5 mins to sort me out, the previous agents where nothing to write home about… Read Full Review

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★★★☆☆

“Not as Bad as I'd Feared but Still Good Enough”

Written on: 22/05/2012

I have no credit card, so I wanted to deal with a friendly, professional travel agency, whom I could trust to accept a bank transfer and send out e-tickets. In many ways Travelup Limited gave me what I wanted, but I would not recommend them. I dealt with Koni, whose demeanour was often curt, who made more than one error when giving me banking details and whose emails were written in an unprofessional manner. Perhaps I have high standards, but simple one line messages don't seem business-like… Read Full Review

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