TravelUp Reviews - www.travelup.co.uk

★★★★☆
3.9 / 5
36
77.6% of users recommend this
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★★★☆☆

“Booking online a nightmare!”

Written on: 07/02/2016 by amLawrence214 (1 review written)

I was very disappointed with the experience of booking online. The process was very straightforward at first, the website confirmed the seats I had booked were available, but at the point of paying the system wouldn't proceed any further. I tried several attempts at inputting the data with the same outcome. I decided to telephone the Company & if it wasn't for the excellent assistance I would have taken my business elsewhere. The one major drawback was that the seats I had originally chosen had… Read Full Review

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★★★☆☆

“Schedule change / new booking”

Written on: 20/01/2016 by Doyleag36 (1 review written)

I had trouble with a schedule change. It took 3 weeks to resolve however I would like to add that he dealt with my needs in a very clear and timely manner. I think he could be used as an example within the company for his communication skills… Read Full Review

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★★★☆☆

“not quite answering my query”

Written on: 19/11/2015 by JacksonKirk180 (1 review written)

I had to email twice as the first time both my queries weren't addressed although they were after the second email. My main issue is with travelup itself as I think it is ambiguous to say contact the airline 72 hours before when the airline wont let you contact them unless it is 24 hours. I think travelup is just advising you to check the plane is running as planned but it sounds like you have to confirm you are going… Read Full Review

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★★★☆☆

“ customer service travel up”

Written on: 02/10/2015 by Journey337 (1 review written)

Travel up customer service could be better. After receiving change of flight details I contacted travel up to speak to the agent who had sent the change details as one of the changes was sent with the wrong name on it. I wanted to speak to someone to confirm the details. Firstly I was told to email back the sender of the flight change details which I did asking her to confirm my query, I did not get a reply but did get the flight change details sent to me again. I called travel up again and… Read Full Review

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★★★☆☆

“Pretty good service ”

Written on: 31/08/2015 by Manning497 (1 review written)

I found that travelling with travel up was easy and cost effective. The only issue I had was the extortionate prices to change my flight. However customer service was brilliant and I can't complain. I recently spoke with James who was helpful and friendly!… Read Full Review

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★★★☆☆

“Simple, good value, pleasant service but room for...”

Written on: 01/08/2015 by 263Hopkins (1 review written)

Pleasant staff, poor web journey with faulty links. Delay in receiving e-ticket etc following booking. This could be simply addressed by the team managing expectations when you confirm your booking on the phone. Whilst not perfect, I've used them before and would again as find them to offer excellent value, alas, a simple, no frills service. Thanks… Read Full Review

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★★★☆☆

“I found it difficult to contact travel up by phone...”

Written on: 22/06/2015 by MadalynPadilla500 (1 review written)

I found it difficult to contact travel up by phone leaving messages for them to call me back, which they didn't. When I eventually did manage to speak on the phone it appears that things are sorted and I will get my revised Etickets in 7 days… Read Full Review

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★★★☆☆

“Communication could improve”

Written on: 17/05/2015 by JamirLockhart (1 review written)

Generally happy with the booking service, and this is not the first time I have booked with Travelup, but on this occasion there are a few points to note which could be improved. I received an email 14 May advising flight schedule had been changed by the airline (for flights in June/July), and could I check and confirm that I accepted the changes (connecting flights involved). I replied, saying I would accept the changes if you were able to confirm that 50 minutes (had been 80 mins before the… Read Full Review

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★★★☆☆

“Name change”

Written on: 11/03/2015

I chose to book my flights to Dubai with this company as they were the cheapest. The flight was booked quickly and eaily online. However,I did not know that you have to have a valid passport for 6 months on your return and I didn't. So I had to order a new passport and then get the name changed on my flight tickets to reflect me new name. I rang and emailed the company several times as they didn't seem to be responding to my request and the flight was getting nearer. I waited nearly two… Read Full Review

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★★★☆☆

“the booking has been easy”

Written on: 17/10/2014 by David1291 (1 review written)

Daughters boyfriend cancelled. Total amount for his ticket lost other than tax. Should have read the small print. Bit disappointed in that but my fault I guess. Change of times for the internal flight. But not a major problem. Overall good contact from company and very helpful. Not seasoned travellers so all a bit confusing… Read Full Review

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★★★☆☆

“Price for tickets was good. Customer service was...”

Written on: 04/10/2014 by mhMcDermott240 (1 review written)

Price for tickets was good. Customer service was polite, but could be better - it was difficult to get in contact with the correct people over the phone… Read Full Review

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★★★☆☆

“could do better”

Written on: 01/10/2014

after 4 attempts to contact customer services I finally got through, I cannot understand why the airline or the travel agent did not change my flight after my original flight was cancelled and nobody was in contact with me. after speaking to customer services my new flight was confirmed and my new e ticket was issued. I do not like being told that I have to give good feedback for a service that should have been picked up without me having to chase around trying to find why my flight was not in… Read Full Review

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★★★☆☆

“Customer Service”

Written on: 03/09/2014 by Chase497 (1 review written)

Customer Service is good by email but disappointed that the phone no costs 10p/minute… Read Full Review

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★★★☆☆

“I have added above that I would recommend a friend, I...”

Written on: 02/09/2014 by Hadleyw463 (1 review written)

I have added above that I would recommend a friend, I would only do this after explaining clearly to them your P&P regarding cancelling or changing flight details, this is the first travel company who state in there policies about a non refundable policy when cancelling a flight, also I know understand that it's the airline who changes flight times etc but to have mine changed twice is rather disppointing as this was one of the main reasons I chose travel up go book my flights because of the… Read Full Review

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★★★☆☆

“CHEAP AND CHEERFUL”

Written on: 22/07/2014 by 1960Miller (1 review written)

Travel up were able to provide me with a good deal on flights for 5 people quite quickly however the process of payment seemed quite long and can be improved. Overall the service was good and Peter Brown (the travel agent) provided a good and friendly service. Thank you… Read Full Review

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★★★☆☆

“query on flight information”

Written on: 17/07/2014 by Reganf326 (1 review written)

firstly I telephone the office to try and sort out my query, at the end of the call I did not feel I had a positive enough response therefore I felt the need to email. I have had a positive response back from my email but again I do not feel that my query has been resolved sufficiently. I would have hoped that the e-ticket originally issued would be re-issued now with the correct information and not just an email returned to me saying that meals were included in the flight… Read Full Review

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★★★☆☆

“Manc to Natal”

Written on: 01/07/2014 by Mayraa434 (1 review written)

I had to email the same lady 4 times, each time she wnted me to re-confirm that I was happy with the flight I was booked on. It seemed to be a very inefficient process… Read Full Review

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★★★☆☆

“New York Tickets”

Written on: 25/06/2014 by Simone375 (1 review written)

Whilst the TravelUp team has been incredibly helpful and efficient, I was surprised to find that I seem to be dealing with a different company to the one that originally I booked my tickets with. and that my booking had to be changed as the flights were not available. This is confusing but perhaps I will have more confidence in the service once the tickets are confirmed for the second options… Read Full Review

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★★★☆☆

“Could have got a better deal”

Written on: 25/06/2014

I booked a return flight to the States via Skyscanner on Lufthansa and found afterwards this deal had been brokered through a company called TravelUp. A few days after booking I received an e mail saying there had been a 'major change' to our schedule meaning we now had a stopover in Frankfurt instead of a direct flight. I wrote back saying this was completely unacceptable, as both at time of booking and time of writing I could still get a direct flight for the same price, or if I was prepared… Read Full Review

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★★★☆☆

“Two Birds Mexico”

Written on: 14/04/2014 by seavereleanor (1 review written)

PRODUCT (12 X FLIGHTS TO MEXICO) TRAVEL UP WERE HELPFUL AND THE STAFF WERE PLEASANT, AND EFFICIENT ESPECIALLY PETER BORNW. HOWEVER, HE WAS BOUND BY THE COMPANY POLICIES AND THIS WAS UNRELIABLE REGARDING THE PRICE. DESPITE AN ONLINE PROMOISE FOR ONE PRICE, THEY UPPED FOR 4 GROUP MEMBERS (MEANING IN TOTAL THE GROUP PAID OVERNAND ABOVE WHAT WE HAD AVAILABLE). TJEY ALSO TOOK PART PAYMENT THEN TOLD US THERE WAS A FURTHER INCREASE THAT WE MUST PAY, AFTER GETTING OUR AGREEMENT. WE ARE A SMALL… Read Full Review

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