TravelUp Reviews - www.travelup.co.uk

★★★★☆
3.9 / 5
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★★★☆☆

“stresfull”

Written on: 27/10/2016 by Hackett19 (1 review written)

I understand teh safty issues when buying tickets overseas that coast a lot of money. But I can not come even close to explaing how sresfull this purchase was. You required a 6 digit authorization code from my bank. 1. we all knwo that banks do not work in teh afternoon 2. my banks authoriztation Office never heard of this requierement and kept on saying that they do not have the number 3.after 2 hours of a lot of phone calls some one in the call cenetr came up with the idea maybe it is this… Read Full Review

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★★★☆☆

“Still waiting for new E tickets to be issued after a...”

Written on: 08/09/2016 by Medeiros388 (1 review written)

Still waiting for new E tickets to be issued after a flight schedule change… Read Full Review

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★★★☆☆

“Great prices”

Written on: 09/08/2016 by 492Peck (1 review written)

Overall service was ok and the prices were the best we've seen anywhere. Getting my flights confirmed and processed was a bit of a task having to call my bank over seas and need to get authorisation codes codes for the transaction etc. I've never had to do this before for any other flights. Other than the hassle with the transaction being authorised everything was fine… Read Full Review

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★★★☆☆

“Staff very helpful, but itinerary change was...”

Written on: 26/06/2016

I had an email saying My flight itinerary had been changed which resulted in 2 days being taken off my holiday to Australia. It is also my honeymoon, so accommodation had been booked and we were obviously not willing to have 2 days taken off our trip. When discussing with customer service I was told it was the domestic flight from Aberdeen to Manchester which had resulted in the change as this was no longer running, and the later flight that day would result in us missing our connecting… Read Full Review

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★★★☆☆

“Customer Services Travel up”

Written on: 20/04/2016 by Hartva17 (1 review written)

Informative when she replies; however, not efficient at keeping customers informed of progress/outcome of queries. A lot of chasing needed to get updates. Could do with replying quicker and maintaining customers aware of progress of their queries. Also needs to consider being more polite when dealing with rightfully annoyed customers… Read Full Review

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★★★☆☆

“Happy with service”

Written on: 23/03/2016 by enGibbs314 (1 review written)

After a stressful evening trying to book online with no luck (having an email confirming flights with a ID number for the booking, but the flight booking had not gone through) I rang, booked and had confirmation on the phone. The phone lines did take me about half an hour to get through on, which was a bit stressful when I wanted to lock in the prices I had had via email the night before. But when I did get through, service was great and Brad was very helpful confirming all the names within… Read Full Review

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★★★☆☆

“Quick email replies ”

Written on: 11/03/2016 by jlSchwartz128 (1 review written)

I wasn't happy with the telephone service. But the reply to my emails was quick . Thanks to agent he was very helpful and replied quick . … Read Full Review

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★★★☆☆

“The website and booking was clear and simple....”

Written on: 02/03/2016

The website and booking was clear and simple. Communication via email was prompt. Slightly confusing was the fact that I received an email from travel-up regarding time changes to the booked flight when the airline had informed me of those months before and I had already accepted the changes. Both have now sent me an e-ticket receipt or an e-ticket… Read Full Review

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★★★☆☆

“Booking online a nightmare!”

Written on: 07/02/2016 by amLawrence214 (1 review written)

I was very disappointed with the experience of booking online. The process was very straightforward at first, the website confirmed the seats I had booked were available, but at the point of paying the system wouldn't proceed any further. I tried several attempts at inputting the data with the same outcome. I decided to telephone the Company & if it wasn't for the excellent assistance I would have taken my business elsewhere. The one major drawback was that the seats I had originally chosen had… Read Full Review

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★★★☆☆

“Schedule change / new booking”

Written on: 20/01/2016 by Doyleag36 (1 review written)

I had trouble with a schedule change. It took 3 weeks to resolve however I would like to add that he dealt with my needs in a very clear and timely manner. I think he could be used as an example within the company for his communication skills… Read Full Review

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★★★☆☆

“not quite answering my query”

Written on: 19/11/2015 by JacksonKirk180 (1 review written)

I had to email twice as the first time both my queries weren't addressed although they were after the second email. My main issue is with travelup itself as I think it is ambiguous to say contact the airline 72 hours before when the airline wont let you contact them unless it is 24 hours. I think travelup is just advising you to check the plane is running as planned but it sounds like you have to confirm you are going… Read Full Review

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★★★☆☆

“ customer service travel up”

Written on: 02/10/2015 by Journey337 (1 review written)

Travel up customer service could be better. After receiving change of flight details I contacted travel up to speak to the agent who had sent the change details as one of the changes was sent with the wrong name on it. I wanted to speak to someone to confirm the details. Firstly I was told to email back the sender of the flight change details which I did asking her to confirm my query, I did not get a reply but did get the flight change details sent to me again. I called travel up again and… Read Full Review

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★★★☆☆

“Pretty good service ”

Written on: 31/08/2015 by Manning497 (1 review written)

I found that travelling with travel up was easy and cost effective. The only issue I had was the extortionate prices to change my flight. However customer service was brilliant and I can't complain. I recently spoke with James who was helpful and friendly!… Read Full Review

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★★★☆☆

“Simple, good value, pleasant service but room for...”

Written on: 01/08/2015 by 263Hopkins (1 review written)

Pleasant staff, poor web journey with faulty links. Delay in receiving e-ticket etc following booking. This could be simply addressed by the team managing expectations when you confirm your booking on the phone. Whilst not perfect, I've used them before and would again as find them to offer excellent value, alas, a simple, no frills service. Thanks… Read Full Review

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★★★☆☆

“I found it difficult to contact travel up by phone...”

Written on: 22/06/2015 by MadalynPadilla500 (1 review written)

I found it difficult to contact travel up by phone leaving messages for them to call me back, which they didn't. When I eventually did manage to speak on the phone it appears that things are sorted and I will get my revised Etickets in 7 days… Read Full Review

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★★★☆☆

“Communication could improve”

Written on: 17/05/2015 by JamirLockhart (1 review written)

Generally happy with the booking service, and this is not the first time I have booked with Travelup, but on this occasion there are a few points to note which could be improved. I received an email 14 May advising flight schedule had been changed by the airline (for flights in June/July), and could I check and confirm that I accepted the changes (connecting flights involved). I replied, saying I would accept the changes if you were able to confirm that 50 minutes (had been 80 mins before the… Read Full Review

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★★★☆☆

“Name change”

Written on: 11/03/2015

I chose to book my flights to Dubai with this company as they were the cheapest. The flight was booked quickly and eaily online. However,I did not know that you have to have a valid passport for 6 months on your return and I didn't. So I had to order a new passport and then get the name changed on my flight tickets to reflect me new name. I rang and emailed the company several times as they didn't seem to be responding to my request and the flight was getting nearer. I waited nearly two… Read Full Review

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★★★☆☆

“the booking has been easy”

Written on: 17/10/2014 by David1291 (1 review written)

Daughters boyfriend cancelled. Total amount for his ticket lost other than tax. Should have read the small print. Bit disappointed in that but my fault I guess. Change of times for the internal flight. But not a major problem. Overall good contact from company and very helpful. Not seasoned travellers so all a bit confusing… Read Full Review

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★★★☆☆

“Price for tickets was good. Customer service was...”

Written on: 04/10/2014 by mhMcDermott240 (1 review written)

Price for tickets was good. Customer service was polite, but could be better - it was difficult to get in contact with the correct people over the phone… Read Full Review

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★★★☆☆

“could do better”

Written on: 01/10/2014

after 4 attempts to contact customer services I finally got through, I cannot understand why the airline or the travel agent did not change my flight after my original flight was cancelled and nobody was in contact with me. after speaking to customer services my new flight was confirmed and my new e ticket was issued. I do not like being told that I have to give good feedback for a service that should have been picked up without me having to chase around trying to find why my flight was not in… Read Full Review

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