TravelUp Reviews - www.travelup.co.uk

★★★★☆
3.8 / 5
228
77% of users recommend this
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★☆☆☆☆

“Avoid this company”

Written on: 28/08/2015 by MaximusPeterson1947 (1 review written)

I gave one star because there is no negative star on the rating system.This is the worst company I have ever come across so far. When the flight schedule was changed by the airline they didn't even inform me. The worst part is when I tried to sort this out. They kept saying they would call me back and email me with the options. Nothing ever happened. They are a bunch of liars. Keep away from this company. Sometimes cheaper price comes with consequences… Read Full Review

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★☆☆☆☆

“AVOID at all costs”

Written on: 14/08/2015 by Ortizle185 (1 review written)

Travelup charged us for two tickets for flights to LA but then emailed 2 days before we were due to leave saying one of the tickets hadn't been confirmed. It was the first we'd heard, they hadn't thought to warn us until the very last minute, and we'd had confirmation emails for both tickets. Being paranoid, I'd also rung to ensure that everything was finalised and was assured that there were no problems. Once we got the email, I rang them and it transpired that they had forgotten to email. We… Read Full Review

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★☆☆☆☆

“Terrible Customer Service”

Written on: 12/08/2015 by AishaJorgensen156 (1 review written)

I don't usually write review but I had to do it now as travel up customer service is really poor. as a agency responsibility they have to inform you of any changes on your ticket you bought from them. they have to informed me of my connection flight changes that that flight had been cancelled 8 days before my flights! I had to wait in airport for 7 hours to get another flight. I lost my hotel booking because of that and had to wait 7 hours in small airport. I emailed them regards to this… Read Full Review

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★☆☆☆☆

“frustrating”

Written on: 08/08/2015

I selected a vegan meal, but travelup did not request the correct one and did not change it for me (Air Transat is not able to do so through 3rd party bookings). The whole experience was extremely frustrating, and I was very unhappy with their service… Read Full Review

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★☆☆☆☆

“Horribly slow and inaccurate customer service”

Written on: 07/08/2015 by dmFlores310 (1 review written)

My flights were changed and I was not notified of it. Thankfully I realised 3 weeks before the flight and messaged travelup immediately. We were going back and forth via email for over a week trying to arrange alternative flights. The agent did not seem to be able to get those correct at any stage, kept on resending me the same cancelled flights, then changing my flight times. I requested for my flight times to be as close to the original as possible and, as it's a long haul flight, for the… Read Full Review

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★☆☆☆☆

“Not using again!”

Written on: 03/08/2015 by Heatha43 (1 review written)

I booked a flight with them only to be told 4 days later when I called them about my missing e-ticket that they couldn't honor my booking because my stay was too short and their alternative options require I paid more! Am now having to wait to get my refund! What terrible service, will very use them again!… Read Full Review

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★☆☆☆☆

“poo customer service”

Written on: 06/07/2015 by gildoadams (1 review written)

Im not sure why I would be asked to write a review about my experience with your company and its staff and then be told that I cant name the person, surely you would want to give them some training!! I work for the local government as a customer service advisor and was appauled at the service I received. The first time I phoned I ask the operators name and he hung up on me!! After emailing and receiving a call from him I was told that he didnt understand what it was I wanted, I explained and… Read Full Review

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★☆☆☆☆

“Travelup Did not book flight or contact me (DO NOT USE)”

Written on: 06/07/2015 by Noblejq160 (1 review written)

I booked a flight with Travelup as their prices are very attractive; however be WARNED !!! They did not book my flight, nor did they contact and it wasn't until I rang them all became clear I called Travelup after noticing that my e-mail confirmation detailed " This is only your booking confirmation and NOT your e-ticket receipt. Your e-ticket receipt will be emailed to you the same day of our working hours (below) or following day". o I did NOT receive and have still NOT received an E-mail… Read Full Review

Yambo's Comment

Written on: 20/07/2015

Were you able to get your money back?

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★☆☆☆☆

“Unhelpful, total lack of transparency.”

Written on: 03/07/2015 by Leblancgt493 (1 review written)

They took their time sending me my e-ticket. It had no proper check-in times. Lost a flight because of undisclosed connection times required and other important informations like the fact that I had to pick up and re-check my luggage. Asked for help for re-booking return flights with similar problems but they were seriously unhelpful. They did not really bother to find alternatives for the hellish flights I bought from them. I will never use this agency again… Read Full Review

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★☆☆☆☆

“My advice would be to avoid at all cost”

Written on: 06/06/2015

This is the first negative review I've ever been driven to write. Much as I love SkyScanner, I will never quite forgive them for putting me through to Travel Up. The worst, most dishonest agent I have ever had the misfortune to use… Read Full Review

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★☆☆☆☆

“NEVER book with Travelup”

Written on: 06/06/2015 by Noellem174 (1 review written)

If you have a choice - NEVER book with Travelup. Pay little bit more and have a peace of mind. I have booked a flight to New Zealand with them and when contacted the airlines it turns out my itinerary has been cancelled! After battling them for over a week, they finally admitted that it was the error on their side and as a compensation I got lame apology and further delays with re-booking my flight. Refused my request for cancelling the booking with them so I can reserve it with someone more… Read Full Review

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★☆☆☆☆

“Absolutely awful!”

Written on: 20/05/2015 by 420Kerr (1 review written)

I must have sent this company 25 emails and they still haven't sent me the correct E- tickets. Very poor standard of English and a complete bunch of amateurs. DO NOT USE… Read Full Review

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★☆☆☆☆

“Useless company DO NOT USE”

Written on: 15/05/2015 by ElianCarpenter491 (1 review written)

Never ever again will I use this incompetant company.I booked well in advance and the paperwork told me to ring 72 hourse before the flight which I did. At this point I was told my return flights had been cancelled,I was told somebody would ring me to explain,nobody did.I rang again and was told that I should ring back after 2pm,this I did and was told the new flight times and that I would be sent a new E-ticket,I never received it.I rang again and was told that it would be sent the next… Read Full Review

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★☆☆☆☆

“Phoned 5 times, still not received tickets!!!”

Written on: 20/04/2015 by MylieDawson373 (1 review written)

First of all I phone and the man says it's because it the weekend you have not received you e ticket, I wait till Monday... Still no E -ticket. I phone up asking again and the man says you should get it by 4pm, it's now 5pm I phone up again and I explain my story the man says there was an error, I will get a call back in one hour. I'm still waiting after two hours, so I therefore phone again and the man hangs up on me! I have just phoned again and the man said it will be sent to me in 10 mins… Read Full Review

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★☆☆☆☆

“Very poor customer ”

Written on: 12/04/2015

I wanted to confirm my booking after reading various reviews on line. To my horror the negative experience of others was confirmed. Staff lack customer service and respect. I certainly won't use them again… Read Full Review

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★☆☆☆☆

“Poor rubbish terrible”

Written on: 23/02/2015 by Zavier344 (1 review written)

Asked Travel Up a simple question about seating, checking in and luggage. But "Jimmy" just told me to contact the airline direct... which is errm based in China!!! :(… Read Full Review

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★☆☆☆☆

“TravelUp are refusing to refund any of the money I...”

Written on: 15/02/2015 by Melton330 (1 review written)

TravelUp are refusing to refund any of the money I paid for my flights. I have called and emailed them multiple times to no avail. The last time I called I was told that I had not sent any emails or called them at all, and the person I spoke to called me a liar. I will never, ever use this business again, and I recommend that nobody reading this review uses them either. The employees will lie and contradict themselves in order to get off of the phone, I have been shouted at over the phone… Read Full Review

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★☆☆☆☆

“Slow process customer service”

Written on: 15/02/2015

Not gonna book any travel plan on this site, very slow on respoding your enquaries seems like they not bothered one of the staff on the phone..just dont… Read Full Review

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★☆☆☆☆

“Review of TravelUp ”

Written on: 13/02/2015 by Rudy79 (1 review written)

I would advise anyone never to use Travel up, from poorest customer service, I would advise you deal with Airline Co. directly… Read Full Review

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★☆☆☆☆

“Terrible service and BIG disappointment”

Written on: 28/01/2015

I was planning to go on a dream holiday to South America. After searching the net for the best prices I book my tickets with Travel Up ( big mistake). I never heard of them before but I used similar websites before and didn't have any problems. I received their confirmation reference and start waiting for the tickets. On the next day I received a phone call at 2.29pm to say that my reservation was declined from British Airways and I have two options - Money back or pay the new price 1100 pounds… Read Full Review

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