TravelUp Reviews - www.travelup.co.uk

★★★★☆
3.9 / 5
296
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★☆☆☆☆

“19 year old son stranded in China”

Written on: 22/05/2017 by Triciaoo (1 review written)

My son had a return ticket from Sydney to London Heathrow on 10 May 2017 purchased from Travel Up.The original ticket was changed and amended several weeks ago which caused inconvenience but we had no choice but to agree to it.He was scheduled to go from : Sydney to Beijing Beijing to Shanghai Shanghai to London. When my son checked the details shortly before leaving Sydney he discovered that another flight had be added to the itinerary and that he had to first fly to Hangzhou.We had not… Read Full Review

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★☆☆☆☆

“UNETHICAL ”

Written on: 12/05/2017 by qbStevens1973 (1 review written)

DO NOT USE TRAVEL UP. . . VERY UNETHICAL POOR SERVICE. Travel Up do not adhere to their own Terms and Conditions and they do not return phone calls. I had requested for my reservation to be cancelled in writing after a few hours. This was BEFORE Ticket Issue and BEFORE payment was taken as per their terms and Conditions. However they went ahead and ignored my request and issued a ticket after receiving my request. Took money from my account few days after which they are not refunding. More… Read Full Review

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★☆☆☆☆

“Do not be tempted by cheap flights!”

Written on: 25/03/2017

I booked return flights the Kathmandu , Nepal via Istanbul, Turkey. The prices were good but from the beginning i had to send numerous emails to even receive my e tickets. Later, the flight details were changed and once again i found myself chasing them for an e ticket. Unfortunatley my flights were cancelled due to weather. 11 weeks on im still chasing them for my refund. Despite being told it would take 6-8 weeks after 2 weeks of trying to get them to reply to me. Customer service is rubbish… Read Full Review

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★☆☆☆☆

“worst travel agency experience”

Written on: 10/03/2017 by michael.jones (1 review written)

not informed about the my flights' cancellation. this cost me 200 pounds. the customer service did not reply to my emails and the complaint for refund. I am still chasing them, it's been a month but they are hiding… Read Full Review

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★☆☆☆☆

“Rip off ”

Written on: 20/02/2017 by TatianaDonovan269 (1 review written)

DO NOT USE THIS AGENT-Bought a return ticket £20 cheaper then British airways .....wanted to change my return flight date and was ask to pay extra £250 + the difference of price of the new ticket ( with British airway only £100 for change the date) NEVER USE THIS AGENT AGAIN… Read Full Review

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★☆☆☆☆

“Terrible customer service”

Written on: 23/01/2017 by Toni5 (0 reviews written)

Very poor communication. Flight times had changed they didnt inform me and hadnt contacted the airline to ensure we were booked on the later flights. They did nothing to help us will NEVER book with Traveup ever again!… Read Full Review

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★☆☆☆☆

“flights cancelled”

Written on: 12/01/2017 by zgKing321 (1 review written)

The first leg of my inbound flight to paris was cancelled (I had 3 flights Vientiane - Kunming; Kunming - Beijing; Beijing - Paris. Therefore I was reschedule on a later flight but it meant that I couldn't catch the 2 other flights...The girl did not even realise this. I asked her to reschedule the same flights the day before but it was impossible as what she suggested was to have the first flight Vientiane - Kumning the day before; stay 24 hours in Kunming then catch the flights to Beijing and… Read Full Review

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★☆☆☆☆

“DO NOT USE THIS COMPANY”

Written on: 23/12/2016 by Kimathappydaz (1 review written)

Please do not ever use this company. I have just been diagnosed with a heart condition and am unable to fly. I tried to move the flight (in good time) but have now lost all my money as they are refusing to communicate with me. At first I was told that there would be a £130.00 fee to change the flight of which I was happy to pay. However on sending them date after date I found none where possible to change to. Travel up refused to give me guidance on dates available. Then after sending them 6… Read Full Review

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★☆☆☆☆

“Not at all impressed ”

Written on: 19/12/2016 by AnnoyedFrustratedtraveller (1 review written)

My flight was cancelled. I called the emergency number, I was told that their responsibilities ended when they issued the ticket. Great service not!… Read Full Review

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★☆☆☆☆

“Inaccurate and Poor Customer service”

Written on: 09/12/2016 by dani_mc (1 review written)

We had multi city flights booked with Travel up. This was Dublin to San Francisco. Las Vegas to New York and four days later then New York to Dublin. We missed our Las Vegas flights and booked new flights at the airport. We contacted travel up to ensure that our flights leaving New York four days later would not be adversely affected. We received a short, unpersonal message stating that if a flight is missed, all other flights will be cancelled. We immediatley phoned them and they said the… Read Full Review

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★☆☆☆☆

“Customer Services Travel up”

Written on: 03/12/2016 by SantosJones (1 review written)

I was contacted because there was a change of timings. I understand that this can happen, and whilst frustrating this isn't the issue I have with the company. During the exchange I asked on every email for two things (who I should call to confirm flights and help with reserving seats as the website wasn't working with the booking code I had been given for outbound flights). The advisor clearly was skimming my emails and so kept ignoring/missing what I was asking for. I thus kept raising these… Read Full Review

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★☆☆☆☆

“Booking cancellation issues”

Written on: 29/11/2016 by Khemraj (1 review written)

This company appears to be very dodgy, I am trying to change a booking I made and keep having to ask the same questions over and over again to get some (not all) of the information I need. Getting relevant information from TravelUp is harder than getting blood from stones! I have also been quoted a price for changing my booking only to find that this doubled when I made some further enquiries without any justification as to why the increase happened or what I was actually paying for. I am now… Read Full Review

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★☆☆☆☆

“Appalling customer service”

Written on: 17/11/2016 by PenelopeLondon (1 review written)

I have had my flights changed four times, three times to different dates (outbound and inbound) and arrival back to EDINBURGH instead of London. Despite my "customer service agent" having "feel free to contact me" in her signature, the people who answer the phone will NEVER put you through and despite numerous promises, she has never called me back. They require responses from customers within 48 hours but don't respond within the timeframe themselves. Dealing with TravelUp has been a… Read Full Review

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★☆☆☆☆

“Worst Experience EVER”

Written on: 14/11/2016 by ChristinaDuke (1 review written)

Travel Up caused me no end of trouble when I traveled to America to visit my family. British Airway was no help with the problems they caused. I Will Never use Travel Up again, and if I have my way in the matter, I will never fly British Airways either… Read Full Review

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★☆☆☆☆

“The worst company ever used ”

Written on: 09/11/2016

Just don't use travelup if you want to be stress free… Read Full Review

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★☆☆☆☆

“Customer service poor”

Written on: 07/11/2016

4 separate bookings, Booked 12 months in advance long haul scheduled business class flights. Had 3 changes notifications, some of 2 days difference, not just hours! Only able to resolve by tedious lengthy email corres as unable to get any sense by phone....if you could get through to anyone, and then expensive premium call rate. Eventually had to check airline schedule myself as didn't believe travel up scheduling changes. Definately will not use again, no confidence in their ticketing system… Read Full Review

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★☆☆☆☆

“Worst travel agency!”

Written on: 05/11/2016 by NajiaZ (1 review written)

So far the worst experience ever!! Never make your booking through this travel agency. Once you buy the ticket, you are trapped, and they take the full advantage of this. This agency takes ages to respond back to the emails and never want to help out their clients. If you call them, they will put you on endless waiting, and they will never call you back. My recent experience was a nightmare with this agency, they lied to me about the flight schedule and issued me a ticket with a forced 22 hours… Read Full Review

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★☆☆☆☆

“Do not book with them....”

Written on: 03/11/2016 by delovestravel (1 review written)

Read the fine print very carefully. They charge extremely high prices to change any part of a ticket. It basically is more than originally paid. Do Not Use! We have lost the entire value of our tickets… Read Full Review

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★☆☆☆☆

“Would NEVER use again”

Written on: 09/10/2016

Awful, booked a flight MAN-JFK with this company and this didn't advise us that as it was operated by American Airlines some of the onboard services differed- namely there is no personal in-flight entertainment. Personally I think this is disgraceful not to be upfront and make customers aware of this before they buy as we never would have purchased knowing this! They have been un-willing to give us a refund or change the flights without admin fee's- although they helped us booked seats together… Read Full Review

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★☆☆☆☆

“Worst travel agent”

Written on: 29/08/2016 by 327Bolton (1 review written)

Impossible to speak to. I wondered if this agency was based in India? Some agents sound as if you are speaking via long distance connection. It cost me over thirty pounds in calls to try and change my daughter in laws ticket. I tried to re book my husbands flight but was told my refund would take six weeks and I would be charged a fee!!!!!!! Even though the flight change was done by the airline. I would never ever book through them again nor would my family… Read Full Review

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