TravelUp Reviews - www.travelup.co.uk

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★☆☆☆☆

“COMPLAINT”

Written on: 18/07/2017

Fail to notify their customers of cancelled flights, particularly when they knew for over 3 months prior to departure. Do not respond to emails or letters regarding the complaint. Absolutely useless company!… Read Full Review

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★☆☆☆☆

“Very Stressful experience!”

Written on: 12/07/2017 by janroche (1 review written)

I booked my flights to America in May and to date I have still not had my issue resolved. My credit card details were taken quickly enough when I booked online but unfortunately seconds later I discovered I had missed off my surname. I emailed them within minutes and the next day was asked to forward a copy of my passport This I did with some help because I am not very computer literate, I just about cope with booking the flights. They then asked for an admin fee to RE-ISSUE the tickets of… Read Full Review

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★☆☆☆☆

“Worst ever company”

Written on: 07/07/2017 by Pughfi1982 (1 review written)

If I could have given minus stars I would. Tried to book their advertised flights to Orlando. Credit card rejected twice, so contacted bank who advised it was Travel up who had rejected payment. When I contacted them regarding the flights they advertised they said they were now £150 more per person !! Needless to say I told them where to go and booked at a similar price with a REPUTABLE company. Stay well clear of this company… Read Full Review

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★☆☆☆☆

“19 year old son stranded in China”

Written on: 22/05/2017 by Triciaoo (1 review written)

My son had a return ticket from Sydney to London Heathrow on 10 May 2017 purchased from Travel Up.The original ticket was changed and amended several weeks ago which caused inconvenience but we had no choice but to agree to it.He was scheduled to go from : Sydney to Beijing Beijing to Shanghai Shanghai to London. When my son checked the details shortly before leaving Sydney he discovered that another flight had be added to the itinerary and that he had to first fly to Hangzhou.We had not… Read Full Review

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★☆☆☆☆

“UNETHICAL ”

Written on: 12/05/2017 by qbStevens1973 (1 review written)

DO NOT USE TRAVEL UP. . . VERY UNETHICAL POOR SERVICE. Travel Up do not adhere to their own Terms and Conditions and they do not return phone calls. I had requested for my reservation to be cancelled in writing after a few hours. This was BEFORE Ticket Issue and BEFORE payment was taken as per their terms and Conditions. However they went ahead and ignored my request and issued a ticket after receiving my request. Took money from my account few days after which they are not refunding. More… Read Full Review

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★☆☆☆☆

“Do not be tempted by cheap flights!”

Written on: 25/03/2017

I booked return flights the Kathmandu , Nepal via Istanbul, Turkey. The prices were good but from the beginning i had to send numerous emails to even receive my e tickets. Later, the flight details were changed and once again i found myself chasing them for an e ticket. Unfortunatley my flights were cancelled due to weather. 11 weeks on im still chasing them for my refund. Despite being told it would take 6-8 weeks after 2 weeks of trying to get them to reply to me. Customer service is rubbish… Read Full Review

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★☆☆☆☆

“worst travel agency experience”

Written on: 10/03/2017 by michael.jones (1 review written)

not informed about the my flights' cancellation. this cost me 200 pounds. the customer service did not reply to my emails and the complaint for refund. I am still chasing them, it's been a month but they are hiding… Read Full Review

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★☆☆☆☆

“Rip off ”

Written on: 20/02/2017 by TatianaDonovan269 (1 review written)

DO NOT USE THIS AGENT-Bought a return ticket £20 cheaper then British airways .....wanted to change my return flight date and was ask to pay extra £250 + the difference of price of the new ticket ( with British airway only £100 for change the date) NEVER USE THIS AGENT AGAIN… Read Full Review

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★☆☆☆☆

“Terrible customer service”

Written on: 23/01/2017 by Toni5 (0 reviews written)

Very poor communication. Flight times had changed they didnt inform me and hadnt contacted the airline to ensure we were booked on the later flights. They did nothing to help us will NEVER book with Traveup ever again!… Read Full Review

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★☆☆☆☆

“flights cancelled”

Written on: 12/01/2017 by zgKing321 (1 review written)

The first leg of my inbound flight to paris was cancelled (I had 3 flights Vientiane - Kunming; Kunming - Beijing; Beijing - Paris. Therefore I was reschedule on a later flight but it meant that I couldn't catch the 2 other flights...The girl did not even realise this. I asked her to reschedule the same flights the day before but it was impossible as what she suggested was to have the first flight Vientiane - Kumning the day before; stay 24 hours in Kunming then catch the flights to Beijing and… Read Full Review

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★☆☆☆☆

“DO NOT USE THIS COMPANY”

Written on: 23/12/2016 by Kimathappydaz (1 review written)

Please do not ever use this company. I have just been diagnosed with a heart condition and am unable to fly. I tried to move the flight (in good time) but have now lost all my money as they are refusing to communicate with me. At first I was told that there would be a £130.00 fee to change the flight of which I was happy to pay. However on sending them date after date I found none where possible to change to. Travel up refused to give me guidance on dates available. Then after sending them 6… Read Full Review

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★☆☆☆☆

“Not at all impressed ”

Written on: 19/12/2016 by AnnoyedFrustratedtraveller (1 review written)

My flight was cancelled. I called the emergency number, I was told that their responsibilities ended when they issued the ticket. Great service not!… Read Full Review

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★☆☆☆☆

“Inaccurate and Poor Customer service”

Written on: 09/12/2016 by dani_mc (1 review written)

We had multi city flights booked with Travel up. This was Dublin to San Francisco. Las Vegas to New York and four days later then New York to Dublin. We missed our Las Vegas flights and booked new flights at the airport. We contacted travel up to ensure that our flights leaving New York four days later would not be adversely affected. We received a short, unpersonal message stating that if a flight is missed, all other flights will be cancelled. We immediatley phoned them and they said the… Read Full Review

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★☆☆☆☆

“Customer Services Travel up”

Written on: 03/12/2016 by SantosJones (1 review written)

I was contacted because there was a change of timings. I understand that this can happen, and whilst frustrating this isn't the issue I have with the company. During the exchange I asked on every email for two things (who I should call to confirm flights and help with reserving seats as the website wasn't working with the booking code I had been given for outbound flights). The advisor clearly was skimming my emails and so kept ignoring/missing what I was asking for. I thus kept raising these… Read Full Review

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★☆☆☆☆

“Booking cancellation issues”

Written on: 29/11/2016 by Khemraj (1 review written)

This company appears to be very dodgy, I am trying to change a booking I made and keep having to ask the same questions over and over again to get some (not all) of the information I need. Getting relevant information from TravelUp is harder than getting blood from stones! I have also been quoted a price for changing my booking only to find that this doubled when I made some further enquiries without any justification as to why the increase happened or what I was actually paying for. I am now… Read Full Review

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★☆☆☆☆

“Appalling customer service”

Written on: 17/11/2016 by PenelopeLondon (1 review written)

I have had my flights changed four times, three times to different dates (outbound and inbound) and arrival back to EDINBURGH instead of London. Despite my "customer service agent" having "feel free to contact me" in her signature, the people who answer the phone will NEVER put you through and despite numerous promises, she has never called me back. They require responses from customers within 48 hours but don't respond within the timeframe themselves. Dealing with TravelUp has been a… Read Full Review

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★☆☆☆☆

“Worst Experience EVER”

Written on: 14/11/2016 by ChristinaDuke (1 review written)

Travel Up caused me no end of trouble when I traveled to America to visit my family. British Airway was no help with the problems they caused. I Will Never use Travel Up again, and if I have my way in the matter, I will never fly British Airways either… Read Full Review

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★☆☆☆☆

“The worst company ever used ”

Written on: 09/11/2016

Just don't use travelup if you want to be stress free… Read Full Review

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★☆☆☆☆

“Customer service poor”

Written on: 07/11/2016

4 separate bookings, Booked 12 months in advance long haul scheduled business class flights. Had 3 changes notifications, some of 2 days difference, not just hours! Only able to resolve by tedious lengthy email corres as unable to get any sense by phone....if you could get through to anyone, and then expensive premium call rate. Eventually had to check airline schedule myself as didn't believe travel up scheduling changes. Definately will not use again, no confidence in their ticketing system… Read Full Review

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★☆☆☆☆

“Worst travel agency!”

Written on: 05/11/2016 by NajiaZ (1 review written)

So far the worst experience ever!! Never make your booking through this travel agency. Once you buy the ticket, you are trapped, and they take the full advantage of this. This agency takes ages to respond back to the emails and never want to help out their clients. If you call them, they will put you on endless waiting, and they will never call you back. My recent experience was a nightmare with this agency, they lied to me about the flight schedule and issued me a ticket with a forced 22 hours… Read Full Review

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Summer Sun 2017 - Mark Warner