TravelUp Reviews - www.travelup.co.uk

★★★★☆
3.9 / 5
285
79% of users recommend this
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★☆☆☆☆

“Booking cancellation issues”

Written on: 29/11/2016 by Khemraj (1 review written)

This company appears to be very dodgy, I am trying to change a booking I made and keep having to ask the same questions over and over again to get some (not all) of the information I need. Getting relevant information from TravelUp is harder than getting blood from stones! I have also been quoted a price for changing my booking only to find that this doubled when I made some further enquiries without any justification as to why the increase happened or what I was actually paying for. I am now… Read Full Review

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★☆☆☆☆

“Appalling customer service”

Written on: 17/11/2016 by PenelopeLondon (1 review written)

I have had my flights changed four times, three times to different dates (outbound and inbound) and arrival back to EDINBURGH instead of London. Despite my "customer service agent" having "feel free to contact me" in her signature, the people who answer the phone will NEVER put you through and despite numerous promises, she has never called me back. They require responses from customers within 48 hours but don't respond within the timeframe themselves. Dealing with TravelUp has been a… Read Full Review

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★☆☆☆☆

“Worst Experience EVER”

Written on: 14/11/2016 by ChristinaDuke (1 review written)

Travel Up caused me no end of trouble when I traveled to America to visit my family. British Airway was no help with the problems they caused. I Will Never use Travel Up again, and if I have my way in the matter, I will never fly British Airways either… Read Full Review

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★☆☆☆☆

“The worst company ever used ”

Written on: 09/11/2016

Just don't use travelup if you want to be stress free… Read Full Review

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★☆☆☆☆

“Customer service poor”

Written on: 07/11/2016

4 separate bookings, Booked 12 months in advance long haul scheduled business class flights. Had 3 changes notifications, some of 2 days difference, not just hours! Only able to resolve by tedious lengthy email corres as unable to get any sense by phone....if you could get through to anyone, and then expensive premium call rate. Eventually had to check airline schedule myself as didn't believe travel up scheduling changes. Definately will not use again, no confidence in their ticketing system… Read Full Review

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★☆☆☆☆

“Worst travel agency!”

Written on: 05/11/2016 by NajiaZ (1 review written)

So far the worst experience ever!! Never make your booking through this travel agency. Once you buy the ticket, you are trapped, and they take the full advantage of this. This agency takes ages to respond back to the emails and never want to help out their clients. If you call them, they will put you on endless waiting, and they will never call you back. My recent experience was a nightmare with this agency, they lied to me about the flight schedule and issued me a ticket with a forced 22 hours… Read Full Review

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★☆☆☆☆

“Do not book with them....”

Written on: 03/11/2016 by delovestravel (1 review written)

Read the fine print very carefully. They charge extremely high prices to change any part of a ticket. It basically is more than originally paid. Do Not Use! We have lost the entire value of our tickets… Read Full Review

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★☆☆☆☆

“Would NEVER use again”

Written on: 09/10/2016

Awful, booked a flight MAN-JFK with this company and this didn't advise us that as it was operated by American Airlines some of the onboard services differed- namely there is no personal in-flight entertainment. Personally I think this is disgraceful not to be upfront and make customers aware of this before they buy as we never would have purchased knowing this! They have been un-willing to give us a refund or change the flights without admin fee's- although they helped us booked seats together… Read Full Review

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★☆☆☆☆

“Worst travel agent”

Written on: 29/08/2016 by 327Bolton (1 review written)

Impossible to speak to. I wondered if this agency was based in India? Some agents sound as if you are speaking via long distance connection. It cost me over thirty pounds in calls to try and change my daughter in laws ticket. I tried to re book my husbands flight but was told my refund would take six weeks and I would be charged a fee!!!!!!! Even though the flight change was done by the airline. I would never ever book through them again nor would my family… Read Full Review

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★☆☆☆☆

“Worst Customer Service Known to Man”

Written on: 28/08/2016 by rzReese340 (1 review written)

Had my flight changed recently to a date which is totally impossible for me. Over a week gone, 17 phone calls, numerous emails and still no one has been able to speak to me about this issue. The customer service is shocking. Trust me, if I had to book a flight again I would avoid this company at all costs. Similar problems happened to a friend of mine as well so this is not an isolated complaint. The flight was cheap but now I see why. The flight was changed to a date which was cheaper but no… Read Full Review

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★☆☆☆☆

“RUN RUN... don't use this agent, they are the worst so...”

Written on: 26/08/2016 by Andersen498 (1 review written)

Don't waste your time and money on this agent. First time to book a flight with them and 3 weeks later they emailed that they have changed my flight.. Why why why. Thy are totally useless and I will never use them again and will not recommend it to any one who want to book a flight and have peace of mind. Why would they change you with out letting you know. RUN RUN RUN AWAY..... Don't ever use this agent… Read Full Review

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★☆☆☆☆

“Terrible service”

Written on: 19/08/2016 by 389Bailey (1 review written)

I was emailed on 4 August to say that my flight times had changed and if I didn't reply to say that this was ok I would not get new tickets. I replied on 5 August to say that was fine and was told that my tickets should be with me with 7 days. Still no tickets, why do I have to chase something I have paid for?… Read Full Review

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★☆☆☆☆

“Not so cheap flights!!!”

Written on: 07/08/2016 by 188Costello (1 review written)

Booked 6 flights to Orlando back in Feburary with Travel Up. Usmin was very helpful and the booking process was perfect. March I was contacted re a flight change for half the party as the flight I was booked on had been cancelled. I could still see the flights on the airlines website and contacted Travel Up customer services who argued this was not the case, despite the fact I had the flight in front of me. I was told to email all the details and they would send me alternative flights, which… Read Full Review

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★☆☆☆☆

“ Awful Company!!!!!! ”

Written on: 04/08/2016

This company is just awful. Booked flights to New York and the return flight has changed 3 times. We are now returning 2 and 1/2 days later than we want to, which is no good as we are due back at work. Tried to discuss with them and change our return flight and got no help what so ever. We even offered to change where we would fly from/return to. They cannot understand one word of English and even if they did they do not listen. I think the whole company is a complete joke. If I can… Read Full Review

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★☆☆☆☆

“Very Poor”

Written on: 29/07/2016 by AndyYorkshire (1 review written)

I can't think of any other industry whereby a product (our flight) is changed by the retailer (TravelUp) and the retailer charges the customer (me) £300 because we cancelled it, despite rebooking a different flight through them, because otherwise we would have lost a day's holiday. Not only this but a request for help with costs incurred due to interest charges (we would not see the refund for 10 weeks) and changes to airport parking and car hire ,all in all, over £450, has been met with a… Read Full Review

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★☆☆☆☆

“Disappointing!!! ”

Written on: 28/07/2016 by Leandro352 (1 review written)

Very disappointed with TravelUp, will not use them again. My boyfriend and I have booked a flight via TravelUp, unfortunately their T&C does not specify what is included or not. After we made a booking, we have found out that seats were not allocated together and the only way for us to sit next to each other was to contact airlines directly and pay extra £300. We have also tried to upgrade to Business Class, but unfortunately the Airlines would not allow it, just because the flight was booked… Read Full Review

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★☆☆☆☆

“Abyssmal. Avoid at all costs.”

Written on: 27/07/2016

Dont even bother. * Hotlines are manned somewhere with non-native english speakers, which makes communication a problem. * When you do get through to someone, you get put through to multiple people and eventually get put into someone's voicemail. * The hotlines for 'emergencies' are personal numbers for, assuming 'heads of' who are in the same boat as the customer service reps. * Offers no compensation whatsoever or even the slight bit of empathy regarding any cancellations or changes to… Read Full Review

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★☆☆☆☆

“No refund!”

Written on: 20/07/2016 by nyWallace1994 (1 review written)

My flight was rescheduled. TravelUp did not offer any other options, just cancelled the flight. They offered a refund, but refused to refund the credit card charges and - 4 weeks later - I am still waiting for a refund of the money from Travel Up. They say it could take up to 8 weeks. A real problem when using this Travel agent - beware!… Read Full Review

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★☆☆☆☆

“The payment process was IRRITATING!!”

Written on: 21/06/2016 by JocelynKenny480 (1 review written)

To begin with there was a charge for credit cards, when debit cards were used it was rejected for some reason! Is this a trap so that people will use credit cards!! When credit cards were used then there was an additional verification needed from your own bank!! And travel-up presumed that getting in contact with banks abroad would be the easiest thing (during non-working hours!!). And expects the customer to take international phone calls to the bank in order to get the verification!!! And… Read Full Review

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★☆☆☆☆

“Awful service!!!”

Written on: 07/05/2016

Service has been terrible from start to finish. they sent me an email saying there had been a change to my flight schedule which is fine, I accept that these things happen. But the email did not make it clear that I had to reply with an acknowledgement so it was only a week before that they sent a follow up. Now with 2 days before my flight I am still waiting for my re-issued tickets. Approach to customer service is terrible I have rang three times and been told it will be lunchtime, then later… Read Full Review

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