TravelUp Reviews - www.travelup.co.uk

★★★★☆
3.8 / 5
75.6% of users recommend this
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★☆☆☆☆

“Poor rubbish terrible”

Written on: 23/02/2015 by Zavier344 (1 review written)

Asked Travel Up a simple question about seating, checking in and luggage. But "Jimmy" just told me to contact the airline direct... which is errm based in China!!! :(… Read Full Review

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★☆☆☆☆

“TravelUp are refusing to refund any of the money I...”

Written on: 15/02/2015 by Melton330 (1 review written)

TravelUp are refusing to refund any of the money I paid for my flights. I have called and emailed them multiple times to no avail. The last time I called I was told that I had not sent any emails or called them at all, and the person I spoke to called me a liar. I will never, ever use this business again, and I recommend that nobody reading this review uses them either. The employees will lie and contradict themselves in order to get off of the phone, I have been shouted at over the phone… Read Full Review

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★☆☆☆☆

“Slow process customer service”

Written on: 15/02/2015

Not gonna book any travel plan on this site, very slow on respoding your enquaries seems like they not bothered one of the staff on the phone..just dont… Read Full Review

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★☆☆☆☆

“Review of TravelUp ”

Written on: 13/02/2015 by Rudy79 (1 review written)

I would advise anyone never to use Travel up, from poorest customer service, I would advise you deal with Airline Co. directly… Read Full Review

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★☆☆☆☆

“Terrible service and BIG disappointment”

Written on: 28/01/2015

I was planning to go on a dream holiday to South America. After searching the net for the best prices I book my tickets with Travel Up ( big mistake). I never heard of them before but I used similar websites before and didn't have any problems. I received their confirmation reference and start waiting for the tickets. On the next day I received a phone call at 2.29pm to say that my reservation was declined from British Airways and I have two options - Money back or pay the new price 1100 pounds… Read Full Review

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★☆☆☆☆

“Travel up DONT USE THEM”

Written on: 23/01/2015 by Susan9986 (1 review written)

I have been waiting 4 months for a £1100 refund, the money was sent back to Travel up months ago from Air France and Travel up keep promising to refund me but never do, the staff are very rood on the phone . DONT USE THEM !… Read Full Review

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★☆☆☆☆

“AVOID!”

Written on: 16/01/2015 by Garrettz227 (1 review written)

AVOID! booked a flight with 2 connections then realized there was not nearly enough time to catch connecting flights. Not one bit interested saying it was my fault for buying the ticket. Staff were rude and aggressive, Sure enough ended up missing the 2nd and 3rd flight and had to buy another ticket from Hong Kong to Manila. I wouldn't recommend this bunch of charlatans to my worst enemy… Read Full Review

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★☆☆☆☆

“Worst company I have ever used in my entire life!”

Written on: 02/01/2015 by Kiselhuis (1 review written)

Our flights were cancelled by Air France due to a pilots strike in September 2014, we were told by Air France that we we are entitled for a full refund from our booking agent. We tried to get a full refund but were told that we would be charged £100 admin fee per ticket, and if we did not accept their terms we would not get a refund, so we were being held at ransom to get our own money back. European Air Passenger law states that when a flight is cancelled you are entitled to a full refund… Read Full Review

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★☆☆☆☆

“Not recommended ”

Written on: 29/12/2014 by Willis495 (1 review written)

When buying a ticket, the company will not tell you if the ticket is refundable or not, until you call them if you need to. I have submitted a feedback on FeeFo, someone replied to me stating that she is the "Admin/Customer Service Manager" of Travelup, but when I contacted them, they referred me to a man who claimed that he is the Customer service manager. I do not know who is the real manager! It sounds that their response to my feedback, just to show customers that they are a good company… Read Full Review

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★☆☆☆☆

“Re-Scheduled flight times”

Written on: 12/12/2014 by Deanna282 (1 review written)

Terrible service. Flights were re-scheduled, which I understand is not their fault, however I was informed of this in August, via email. It is now December, I still haven't received my updated e-ticket, and I am chasing them. My flight is in 11 days. In response to my chasing I received an email with the following paragraph: 'We have placed your booking on queue of airline to re-issue; you will receive your tickets within next 7 working days & want to request you to leave 1 good review for… Read Full Review

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★☆☆☆☆

“Flight to Costa Rica via Toronto”

Written on: 30/11/2014 by maiziemay (1 review written)

I booked a ticket with travelup from Aberdeen, via Heathrow and Toronto to San Jose in Costa Rica. The idea was to sleep in Toronto Airport which would allow me to arrive the middle of the day in San Jose. On presenting myself at the desk in Toronto Airport at 6am I was told that flights to San Jose were no longer happening on Sundays as some weeks before they had been rescheduled to Tuesdays! I had received no communication by email or otherwise about this. My emails on return have not… Read Full Review

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★☆☆☆☆

“Mannerless, Unhelpful and Dubious.”

Written on: 04/11/2014 by Holman1985 (1 review written)

Very untruthful, dubious and not helpful . Travel up is very unreliable and , there is nothing good and forthcoming about this company. I will never recommend them to no one, unless you want to be duped and loose your money. They are bunch of rogues… Read Full Review

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★☆☆☆☆

“refund for cancelled flight”

Written on: 28/10/2014 by Bentleyln485 (1 review written)

Twelve weeks after our flight was cancelled we are still waiting for a refund of our fares. Travel Up seem to be delaying this by asking the same questions over and over ( Twice they have asked for confirmation of our credit card number ) , and by promising payment by a certain date and not paying . I would never use this company again… Read Full Review

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★☆☆☆☆

“What an incompetent shower of unprofessional people....”

Written on: 11/10/2014 by platterfish (3 reviews written)

What an incompetent shower of unprofessional people. These lot need to learn some proper customer service skills. They wanted me to call my bank to obtain the authorisation code for my payment - thats your job Travelup - have a proper website in place! Ridiculous. The worst aftercare, passed from pillar to post with people that don't understand english or have any customer service skills Cancelled - DO NOT BOOK CHEAP FLIGHTS WITH THEM… Read Full Review

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★☆☆☆☆

“Avoid at all costs!”

Written on: 22/09/2014

Complete lack of customer service, incompetent advisors with laughable levels of written and verbal communication abilities who give the impression the business is run out of someone's back room. Initial flights re-routed with next to no information provided then told (incorrectly) that rescheduled flights had also been cancelled. Issue only resolved by contacting the airline myself after several emails and (expensive) phone calls. Do yourself a favour, pay a little bit extra and either go… Read Full Review

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★☆☆☆☆

“Flights didn't exist”

Written on: 11/09/2014 by Kylee200 (1 review written)

Took money for flights that didn't exist, came back with no alternatives. Awaiting refund… Read Full Review

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★☆☆☆☆

“the worst type of business - service is appalling”

Written on: 27/06/2014 by jimob657 (1 review written)

this company are faceless and when you do track them down they are c-o-n merchants who tell lies, please don't make the mistake i made, make sure you book with a well known reputable company...avoid this company like the plague. Their customer service is the worst i have ever experienced and the lies they tell are shocking. DO NOT USE THEM… Read Full Review

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★☆☆☆☆

“Change flight date”

Written on: 02/06/2014 by Woodua302 (1 review written)

I asked to change flight date and customer service suggest 2 option.I choose one of option and they sent me one day before one so I really confused… Read Full Review

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★☆☆☆☆

“NEVER book with Travelup”

Written on: 21/05/2014

Never book with Travelup, ESPECIALLY long haul flights. We booked a return flight to Tokyo for our honeymoon. Flight out was BA and flight back was supposed to be JAL from Narita Airport to London Heathrow. Towards the end of our trip, we tried to check in online 24 hours before, as instructed by Travelup. The site wasnt accepting our details so we went to the airport 1 day early to see what was going on. JAL said that our details were not registered anywhere. We had no return flight. On top… Read Full Review

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★☆☆☆☆

“BEWARE Price increased after paid”

Written on: 23/04/2014 by 112Bowman (1 review written)

Price on the website shown 1022 pounds but after I filled in my card details and paid for the flights - it's increased to 1029.51 pounds for no reason. There was no insurance or any other add-on options and I didn't use VISA debit (no surcharge). How can they debited more money that the amount set out in the previous page?? Contacted Travel Up and they refused to refund, saying that the prices update automatically. So BEWARE, if it's updated by seconds while you are filling in your card… Read Full Review

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