TravelUp Reviews - www.travelup.co.uk

★★★★☆
3.9 / 5
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Latest Reviews

★☆☆☆☆

“So far so bad”

Written on: 12/10/2017 by Butcher332 (1 review written)

a phone number manned by people who have no answers and still awaiting any reply other than an auto reply from the email address. I would like to add more but now they have my money they don't appear interested in responding to questions… Read Full Review

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★★★★★

“ Customer Services Travel up”

Written on: 02/10/2017 by Alan501 (1 review written)

Although I do not agree with their amendment policy (I was charged £75 to change my booking as I had mistakenly left one letter out of my wife's name, even although I spotted this and contacted them immediately), I found the person I dealt with to be very patient and helpful and she always responded to and resolved my email or telephone queries… Read Full Review

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★★★★☆

“Great service ”

Written on: 29/09/2017 by Donnellyan122 (1 review written)

Easy to use, best price, good communication very satisfied thank you Travrlup… Read Full Review

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★★★★★

“Great customer service and very proactive team.”

Written on: 21/09/2017 by Aubree381 (1 review written)

One of the bbery best by far. Thanks! You have been excellent help and eve included free car hire :)… Read Full Review

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★★★★★

“Searching best priced convenient location ticket”

Written on: 14/09/2017 by zzByrd304 (1 review written)

I have been searching for days and to no avail and although agents when I call different travel agencies they do need to sell and get their premium and the spiel the ticket is going up and the location I wanted is just more expensive. Eventually not somanaged to go out from airport i wanted and destination and return (although staying 2 more days not planned but got flexibility and price ). To be fair I got the ticket at least £200 cheaper than I would have or even more. I persevered and… Read Full Review

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★★★★☆

“Awesome”

Written on: 13/09/2017 by Brycenc302 (1 review written)

I booked an urgent ticket to Amsterdam two days before my expected flight. I purchased the ticket through my credit card, unfortunately it needed an authorization code and i can not reached the customer service of my card. I called diretcly to Travel up and the person I dealt with is very helpful...I also wanted to Thanks to another guy for reaching me that day just to confirm my booking...You guyz rock...I appreciated your help a lot...keep up the good work...until our next transaction. … Read Full Review

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★★★★★

“Couldn't Have Asked For More”

Written on: 07/09/2017 by 479McLean (1 review written)

I would like to leave some customer feedback with regards to my experience. The person I dealt with was very polite and couldn't have been more helpful with my situation. After needing to change a non-changeable ticket he did all he could and spoke with the airline several times before confirming that he had been able to make my required changes. Should he have not intervened I would have had to pay out another £7,000/£8,000 to make the changes myself. The person I dealt with was able to… Read Full Review

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★☆☆☆☆

“Biggest rip off merchants on the net”

Written on: 06/09/2017 by O'Haraqd121 (1 review written)

Watch out for hidden fees, there are charges that are not listed before when booking… Read Full Review

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★★★★☆

“Got the booking sorted out eventually. The person I...”

Written on: 03/09/2017 by 153Benton (1 review written)

Got the booking sorted out eventually. The person I dealt with was very helpful… Read Full Review

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★★★★★

“GREAT PRICE and. SERVICE”

Written on: 29/08/2017 by Hiteshp (1 review written)

Booked via net. Some issue at our end with CC payment Was called by agent and sorted swiftly Thanks… Read Full Review

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★★★★★

“TRAVEL MADE EASY”

Written on: 26/08/2017 by JayleeSchmitt348 (1 review written)

This morning I managed to actually speak to someone who was patient, helpful and courteous. The person I dealt with was a brilliant rep for this company. No request was too much bother and he did his level best to get me a great deal to fly home to Australia. Because he was so efficient, I upsold to business class. Huge thanks to the person I dealt with and Travel Up… Read Full Review

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★☆☆☆☆

“Service was terrible. I've contacted customer service...”

Written on: 23/08/2017

Service was terrible. I've contacted customer service and had to stay in a queue for over an hour. I was then promised that I'd receive my booking confirmation and e-ticket, after 4 emails and over 12 hours of waiting I still haven't. Worst service ever… Read Full Review

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Rh83's Comment

Written on: 18/09/2017

Hi I confirm this is not an isolated case.
This site will take your money to book a flight. But if you need any assistance or change to your booking trouble starts.
7 days after my cancellation request on a trip, 5emails and 8 phone calls, I am still awaiting feedback. I never got anyone on the phone and only got an answer on email once every 2 emails. Answers are always poorly drafted and do not address the request.
The customer service lines always lead to voicemail. There seems to be No one in the offices, but then you will get random email at 9PM .

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★★★★☆

“Was good. They were kind and gave a clear information....”

Written on: 23/08/2017 by McGinnis1976 (1 review written)

Was good. They were kind and gave a clear information. Also the saftey issue were ok… Read Full Review

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★★★★★

“Top class service”

Written on: 21/08/2017 by Stanskisat (1 review written)

We had a last minute delay to our flight which would have made us miss our connecting flight and have a 24 hour wait for the only next day flight. I phoned TravelUp and they sorted out another flight with minutes left to boarding and connecting to an alternative flight at a different airport. We arrived in Japan only 1 hour late to our original due time. Can't thank the person I dealt with enough for his exceptional effort and service. … Read Full Review

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★★★★★

“The best”

Written on: 19/08/2017 by PalomaFox1966 (1 review written)

Thank for your fast reply… Read Full Review

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★★★★★

“Very helpful company ”

Written on: 18/08/2017 by O'Gradysn202 (1 review written)

Quick and easy to use.there was issue with my card and guys help9to sort it out easily… Read Full Review

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★★★★★

“Very helpful company ”

Written on: 18/08/2017 by O'Gradysn202 (1 review written)

Quick and easy to use.there was issue with my card and guys help9to sort it out easily… Read Full Review

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★★★★☆

“Cheapest and very easy to book”

Written on: 18/08/2017 by PrestonShoemaker (1 review written)

The cheapest prices I could find, the website was very easy to use. The Booking was also very smooth and communication was good. I will be flying a few times over the next 2 years and 100% will use this site again. I will also definitely recommend TravelUp to everyone I know… Read Full Review

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★★★★☆

“Everything worked really well with tickets booking...”

Written on: 17/08/2017 by AlexisLancaster (1 review written)

Everything worked really well with tickets booking despite many negative reviews… Read Full Review

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★★★★☆

“Clear and simple”

Written on: 15/08/2017 by Ruizvr291 (1 review written)

The agent was very clear as to what was needed. The reply to my email was quick. It was an efficient exchange… Read Full Review

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