TravelUp Reviews - www.travelup.co.uk

★★★★☆
3.9 / 5
1521
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Latest Reviews

★★★★★

“nice experience”

Written on: 29/08/2016 by bgKeith72 (1 review written)

Very warmful staff and working hard at night. It is easy to book air-ticket from travel up, and the ticket will be sent to you by email very soon. It is a good place to plan your trip… Read Full Review

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★☆☆☆☆

“Worst Customer Service Known to Man”

Written on: 28/08/2016 by rzReese340 (1 review written)

Had my flight changed recently to a date which is totally impossible for me. Over a week gone, 17 phone calls, numerous emails and still no one has been able to speak to me about this issue. The customer service is shocking. Trust me, if I had to book a flight again I would avoid this company at all costs. Similar problems happened to a friend of mine as well so this is not an isolated complaint. The flight was cheap but now I see why. The flight was changed to a date which was cheaper but no… Read Full Review

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★★★★★

“Very quick effiecent service”

Written on: 25/08/2016 by Barkerqy351 (1 review written)

We had a change to the second flight of our outward bound trip. I rang Air Canada who instructed me to contact the original travel agent which I did. Travel Up were very quick and helpful. I would recommend this company and use again… Read Full Review

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★★★★★

“Good reliable service”

Written on: 24/08/2016 by rjDowling1971 (1 review written)

Very happy with booking with TravelUp. Competitively good value tickets. Good and friendly customer service. I thoroughly recommend this travel company… Read Full Review

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★★★★☆

“Flight Booking”

Written on: 24/08/2016 by georgemcgill (1 review written)

My initial booking for flights was superb but after a week the airline involved cancelled one of the flights and rescheduled it for the following day. This would have meant a 27 hour wait at the airport. Travel Up informed me about the change and also told me that both my initial flights would be changed to suit the one that the airline had cancelled. Unfortunately the airline did not show this so I had to contact Travel Up to highlight my problem. Initially their support service did not reply… Read Full Review

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★★☆☆☆

“I had to do it myself”

Written on: 24/08/2016 by Jacen110 (1 review written)

My flight was amended by the airline to which the travel operator did not Try to accomodate my requests,ie I didn't want my travel time to be over 13 hours- she told me I had to call the flight operator directly. There were Back and forth emails asking for the same flight on a different day, I asked for other options and she didn't bother trying to help. Finally after calling the The flight operator she kindly told me other flight options and told me to tell the travel operator what to book… Read Full Review

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★★★★★

“Excellent customer service”

Written on: 23/08/2016 by Aaden38 (1 review written)

He was very efficient. Called me back when he said he would and dealt with everything at speed. I am very impressed with him and he has given me massive confidence in your company. I will recommend travel up only due to my experience with him. The previous operator i dealt with at your company was a disgrace. He has more than made up for that experience. He is a credit to your company… Read Full Review

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★★★★★

“reassuring, excellent, patient and extremely helpful”

Written on: 22/08/2016 by Cherish27 (1 review written)

I'm extremely satisfied with the service I received. I was very worried when the airline cancelled my connecting flight. The travel up advisor was lovely and reassuring. She organised everything and did it very quickly. I then had a courtesy call following that to confirm all arrangements have been done to my satisfaction. Excellent service. Thank you very much… Read Full Review

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★★★★★

“resolving problem”

Written on: 22/08/2016 by Cristophera291 (1 review written)

The problem was resolved quickly and efficiently by a friendly pleasant assistant… Read Full Review

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★★★★☆

“Staffs are helpful and professional. Pleased with...”

Written on: 21/08/2016 by Ahsan2016 (1 review written)

Staffs are helpful and professional. Pleased with their services. I will definitely recommend them to others… Read Full Review

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★★★★★

“Customer service”

Written on: 21/08/2016 by Elliana38 (1 review written)

I made a mistake on my details when booking a flight and I emailed them about. The same day, probably within an hour I got a reply and they sorted everyting out with any issues and were very helpful. They emailed me in good time and resolved the issue hassle free and very quickly as information errors such as names when travelling can cause future problems. In general, I am very happy with the way they handled my problem and how fast they sorted it out also… Read Full Review

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★★★★☆

“Excellent service”

Written on: 20/08/2016 by Kenneyua372 (1 review written)

She provided us with excellent service, especially when she was obliged by airlines schedule changes, to rebook our flights to different days. We will certainly use Travelup again when booking flights Many thanks… Read Full Review

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★☆☆☆☆

“Terrible service”

Written on: 19/08/2016 by 389Bailey (1 review written)

I was emailed on 4 August to say that my flight times had changed and if I didn't reply to say that this was ok I would not get new tickets. I replied on 5 August to say that was fine and was told that my tickets should be with me with 7 days. Still no tickets, why do I have to chase something I have paid for?… Read Full Review

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★★★★☆

“Prompt service”

Written on: 18/08/2016

I booked flights to Bali with Travelup. The price seemed very good in comparison to other sites I'd tried. My e-tickets were sent through straight away with everything clearly set out. Part of the flight times have been changed and I was notified of this Again as soon as I sent my acceptance I received my revised e-tickets even before I received the confirmation. I had read reviews about customers having trouble getting their tickets but that has not happened in my case. I'm not due to fly to… Read Full Review

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★★★★★

“Excellent and honest Company”

Written on: 18/08/2016 by Jaric (1 review written)

We had to cancel our holiday due to finding out our child was diagnosed with Acute Lyphoblastic Leukemia, The agent was excellent customer service who liaised with us and the airline and was able to get us a refund under the exceptional circumstances. I have seen a lot of negative feedback, bet the team was excellent and very compassionate. When my son eventually recovers from chemo. I will use this company in the future to rebook our holiday. Thank you Travel up for all the extra support you… Read Full Review

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★★★★★

“Excellent service”

Written on: 16/08/2016 by Rehmana786 (1 review written)

I would like to mention Dimple who was so efficient, she replied to all my emails and we got what we needed as per our request. She has done a big favour for us by moving our arrival dates to ensure we get the shortest layover time. I m very grateful to you and your team in the call centre who helped us deal with the situation. Thank you very much. We will buy from Travelup again. Highly recommended for competetive prices… Read Full Review

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★★★★☆

“Ainslie Customer Services Travel up”

Written on: 11/08/2016 by arslan111111111 (1 review written)

happy with services................. will recommend to everyone............ thanks travel UP..:-)))))))))))… Read Full Review

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★★★★★

“Manila”

Written on: 11/08/2016 by EddiePatton174 (1 review written)

Dimple Good but should have made it clear that the flight was leaving a day early by highlighting this in red and saying NB one day earlier.I thought there was just a change of a few minutes when I confirmed acceptance and could have turned up a day late which would have been a disaster.My wife noticed the significance of the change.Annoyed with Cathay because the change has cost me over £110 due to hotel addition and change in travel policy.Also wedding anniversary was a day before so cannot… Read Full Review

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★★★★☆

“Good Service”

Written on: 10/08/2016 by Cghannam (1 review written)

Thank you for being quick in answering my inquiry and responding quickly to solve my problem. Your call center thou sometimes is hard to reach… Read Full Review

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★★★☆☆

“Great prices”

Written on: 09/08/2016 by 492Peck (1 review written)

Overall service was ok and the prices were the best we've seen anywhere. Getting my flights confirmed and processed was a bit of a task having to call my bank over seas and need to get authorisation codes codes for the transaction etc. I've never had to do this before for any other flights. Other than the hassle with the transaction being authorised everything was fine… Read Full Review

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