TravelUp Reviews - www.travelup.co.uk

★★★★☆
3.6 / 5
70.7% of users recommend this
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Latest Reviews

★★★★★

“Excellent and prompt help provided by admin officer...”

Written on: 29/08/2014 by Burgess403 (1 review written)

Excellent and prompt help provided by admin officer Jimmy correcting a mistake i made on when buying my ticket. Certainly took a load of worry off my mind… Read Full Review

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★★★★★

“Extn: 6802 Customer Services Travel up”

Written on: 29/08/2014 by Paulhampson (1 review written)

I had received some communication with yourselves but there was some confusion regarding flights and seating arrangements. On Thursday 28th August, I exchanged a number of emails with the advisor as well as speaking with her on 2 occasions. She was excellent; her professionalism was fantastic, which allowed me to clearly understand the situation which resulted in the flight details and seating arrangements for all 4 flights being agreed and confirmed. She was most helpful -thank you… Read Full Review

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★★★★★

“very efficient”

Written on: 29/08/2014 by LilliannaJarvis (1 review written)

extremly quick and efficient in resopnding to queries. Many thanks… Read Full Review

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★★★★☆

“Update of flight seating”

Written on: 28/08/2014

A most helpful person sorted out seating for the two of us on our flight which had previously only confirmed one seat. This was the third attempt to resolve this issue and I was pleased by how this last person sorted the problem out, thank you. … Read Full Review

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★★★★★

“ Customer Services Travel up”

Written on: 28/08/2014 by fredpross (1 review written)

Made 2 bookings with this Company in last 12 months and always found service of a high standard. Also find their search facility much more user friendly compared with say Opodo. Ability to select seat would be useful facility for future. Extn: 6802 Customer Services Travel up… Read Full Review

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★★★★★

“Two time perfection”

Written on: 27/08/2014 by Troyl66 (1 review written)

Would recommend Travel Up, great prices and very helpful quick responding customer service… Read Full Review

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★★★★★

“Extension 6802”

Written on: 25/08/2014 by MitchellPrice256 (1 review written)

I am really impressed using the service of this company. When our flight times were changed by the airline, we were immediately given a full explanation by staff. All staff I have dealt with have been really helpful and all emails were answered immediately. Exceptional customer service. Well done and thankyou… Read Full Review

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★★★★★

“Excellence service from travelup”

Written on: 23/08/2014 by MarleeSinclair (1 review written)

It is really an excellence service from the Admin officer Jimmy today. I emailed to traveup to ask if I need to provide passport information and a question associated with price composition. He replied me in a few minutes that is really out of my expectation. I am very happy with the help from Jimmy!… Read Full Review

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★★★★★

“Great after service”

Written on: 23/08/2014 by Fullerym483 (1 review written)

Really helpful staff and a prompt response. Definitely use agin… Read Full Review

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★★★★★

“Cheaper than airline website”

Written on: 23/08/2014 by seGreer463 (1 review written)

It is cheaper than the price on airline website I am flying. Did not ask too many personal details. Booking is smooth and quick. Response to email is received in reasonable time… Read Full Review

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★★★★★

“extn 6802 customer services travel up”

Written on: 22/08/2014 by PaulBeasley318 (1 review written)

Really good service my flight schedule was altered by the airline and the travel up rep,did an excellent job in re booking us some more flights,the new flights were even better than the ones we originally booked. Also the price of the flights were cheaper than anyone else the staff were very polite on the phone and very prompt answering my emails… Read Full Review

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★★★★☆

“Fanstastic personal service from the agent made the...”

Written on: 21/08/2014 by JeremyChurch343 (1 review written)

Fanstastic personal service from the agent made the booking easy to make at the best possible price would definitely consider booking again… Read Full Review

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★★★★★

“Understanding Agent”

Written on: 20/08/2014 by GuguM (1 review written)

I had booked a flight ticket but because of a death in the family l was unable to travel. My agent helped me get a really good deal as l was up for a really big loss. He was very understanding and able to relate that this is life and unplanned things really do happen. A trait that many companies fail to understand. I will be booking again with travel up and l really appreciate the agent… Read Full Review

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★★★★☆

“good services”

Written on: 19/08/2014 by Ramos126 (1 review written)

Unfortunately, we had to cancel our tickets with in 3 hours of punching them. This process cost each of us £200. £800 in total, which I am sure you can imagine we were not very disappointed with. However The staff member who dealt with this process was very helpful and was able to answer all of the questions and although we were not happy with the cost he acted very quickly for us to keep the cost down. Thank you Austin for your help. … Read Full Review

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★★★★★

“Brilliant service with the best prices ”

Written on: 19/08/2014 by Alma130 (1 review written)

I spoke with (Agent 6816 ) from Travel up. From the start he was very helpful. He went through all the airports that I wanted to travel to and gave me a really good price. I have to say that the person who I spoke to was excellent. Every question that I asked was answered which I was very pleased about. I would reccomend anyone looking for a good price to go with Travel Up… Read Full Review

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★★★★★

“Speedy, reassuring and professional reply. ”

Written on: 16/08/2014 by PMWfamily (1 review written)

I made a booking via my iPhone and the joys of iOS meant there was a predictive text one letter typo on the names. I mailed at 10pm with my concern and Jimmy had answered by 10am next morning, answering my question and reassuring me everything would be ok. You can't ask for more than that. Will deffo use this site again and recommend it. Paul and family Orlando bound!… Read Full Review

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★★★★★

“Providing copies of old invoices.”

Written on: 16/08/2014 by agAlexander341 (1 review written)

I had lost my copies of two recent trip invoices and after contactin admin I got a quick response of acknowledgement and then copies of both require invoices. Great fast and courteous service. Well done Jimmy!… Read Full Review

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★★★★★

“Jimmy”

Written on: 15/08/2014 by ColtMadden62 (1 review written)

Jimmy answered my query within minutes and put my mind at rest straight away. A very prompt and professional service… Read Full Review

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★★★★★

“nice work, fast turnaround on a DOB change”

Written on: 15/08/2014 by laineopik (1 review written)

I entered the wrong date of birth on my booking. On contacting Travelup, the correction was made within 10 minutes. No mess, no fuss. Great service, thanks. … Read Full Review

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★★★★☆

“no problems at all.”

Written on: 15/08/2014 by Carver369 (1 review written)

All went well with travelup, flight changed and was informed every step of the way, would use again… Read Full Review

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