TravelUp Reviews - www.travelup.co.uk

★★★★☆
3.7 / 5
74.5% of users recommend this
? Ask our helpful community of experts about this product or company
TravelUp www.travelup.co.uk - Ask a question now

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

Latest Reviews

★★★★☆

“Return flights to Port Columbus”

Written on: 17/12/2014 by keeffer (1 review written)

Excellent price. After a re scheduling of the original booking by the airline, I found the TravelUp team very helpful in sorting my concerns… Read Full Review

Report this review
★★★★★

“Great service no problems”

Written on: 16/12/2014 by Tania438 (1 review written)

Everything is going through smoothly so far, haven't had my holiday yet… Read Full Review

Report this review
★★★★★

“Well Done”

Written on: 15/12/2014 by bhpsp (1 review written)

We used your company last year when we flew FinAir to Delhi. This year tour agent Peter Brown organised our flights for next year with Turkish Airlines to Cenral Asia. In all our dealings with Peter Brown he was very patient as we changed ideas and flights until we managed to get the correct ones to suit our requirement. We will certainly use your company again for our next trip, whenever that may be. Best regards, Peter Gubbins… Read Full Review

Report this review
★★★★★

“Great service”

Written on: 15/12/2014 by Riyav232 (1 review written)

Really great service. They responded to all questions quickly and with helpful information… Read Full Review

Report this review
★★★★☆

“Great service to get cheap ticket and good email follow up”

Written on: 12/12/2014 by Woodward192 (1 review written)

I booked the tickets to go and see a family member for Christmas. I then emailed realising I didn't have the e-ticket and this was sent to me within 5 hours. A follow up question on contents of the ticket came with quick replies. Very happy, looking forward to the trip!… Read Full Review

Report this review
★☆☆☆☆

“Re-Scheduled flight times”

Written on: 12/12/2014 by Deanna282 (1 review written)

Terrible service. Flights were re-scheduled, which I understand is not their fault, however I was informed of this in August, via email. It is now December, I still haven't received my updated e-ticket, and I am chasing them. My flight is in 11 days. In response to my chasing I received an email with the following paragraph: 'We have placed your booking on queue of airline to re-issue; you will receive your tickets within next 7 working days & want to request you to leave 1 good review for… Read Full Review

Report this review
★★★★★

“Fab prices and customer service”

Written on: 11/12/2014 by DahliaBrooks (1 review written)

This is the first time I have used Travelup and I must say I have been very impressed by the price I was quoted for my flights and the follow up customer service I have received. There has been changes to my original booking times but these were done to the airline not Travelup but they were hugely apologetic and informed me straight away of the changes.I would not hesitate to recommend them. … Read Full Review

Report this review
★★★★★

“Unbeatable prices!”

Written on: 11/12/2014 by McCannha159 (1 review written)

Hassle free, affordable prices, customer satisfaction and continuous updates after booking. With Travelup you experience zero hidden catches during and after booking. The wed-site is easy and straight forward to use. I'll definitely recommend Travelup to my friends and family. In a nut-shell you feel at peace with less worries. I must say Travelup are my favourite… Read Full Review

Report this review
★★★★☆

“good ”

Written on: 11/12/2014 by Blevins406 (1 review written)

Jimmy is very grateful staff and i am very happy i choose travel pack… Read Full Review

Report this review
★★★★☆

“I had a query about inputting passport details, Jimmy...”

Written on: 11/12/2014 by 486Arnold (1 review written)

I had a query about inputting passport details, Jimmy responded very quickly and was very helpful. He processed my details for me and overall was very happy with his speedy and efficient service :)… Read Full Review

Report this review
★★★★★

““Extn: 6802 Customer Services Travel up””

Written on: 09/12/2014 by lucie12345 (1 review written)

Absolutely superb customer service from Travel Up. I was kept fully informed at all times regarding my flight change, any emails I sent were responded to promptly and with all the information I needed. Travel Up went out of their way to find me alternative flights to suit my already made plans. The member of staff who I dealt with was excellent and I would like to mention her by name, hopefully the above review title will identify her as she should be commended for her customer service. I… Read Full Review

Report this review
★★★★★

“What excellent service. Couldn't ask for a better...”

Written on: 09/12/2014 by Rogery69 (1 review written)

What excellent service. Couldn't ask for a better response and action to my query. Very impressed… Read Full Review

Report this review
★★☆☆☆

“Customer service is dipping”

Written on: 09/12/2014 by afagosika223 (1 review written)

I have used Travelup since 2011 and their service was certainely better then than now. I Normally book with them 3 to six times in a year for both myself and friends. The service I have received recently has left me feeling I would not like to use them again. I have asked myself if it is worth me giving them my business in the first place. First incident was back in July where I had booked a ticket to travel with Alitalia from London City Airport to Accra(Very good flight times) for 6… Read Full Review

Report this review
★★★★☆

“Excellent Prices, Good Service”

Written on: 08/12/2014 by LeeGallacher (1 review written)

Overall, I am very satisfied with Travelup and would be happy to use them again and recommend them. Our original dates were changed, reducing the length of our holiday. The only reason I didnt give 5 stars was that it then took a long time to get our tickets through, despite phone calls and emails, and the customer service wasnt great. However, we subsequently got our dates changed back, and from that point, service from our representative, Janki, was quick and pleasing. I would use again… Read Full Review

Report this review
★★★★★

“Flights to US”

Written on: 04/12/2014 by DiyaBeck305 (1 review written)

Appreciate prompt answers to any email, and informing us of details of change of flight details. My son in the US had booked his flights via Delta direct and DID NOT get the notification we did from Travel Up. so we were all able to rebook our seats… Read Full Review

Report this review
★★★★☆

“Most efficient ”

Written on: 03/12/2014 by alison.johnston (1 review written)

Hi we recieved an e-mail regarding a change of flight we spoke to a lady who was very efficient and was happy to help us with our questions. I got an update regarding the new information so we are just waiting on new E- tickets being released. She seems to be very capable of answering our responding to our flight changes. Kind regards Alison Johnston… Read Full Review

Report this review
★★★★★

“Fantastic”

Written on: 02/12/2014 by RolandHernandez33 (1 review written)

I got a very good deal on my flight to Jamaica and Jimmy updated an error on my tick at no extra cost. I am very pleased! The service was good and I got what I wanted. I would recommend to family and friends… Read Full Review

Report this review
★★★★★

“It's really helpful and convenient to me!! It was...”

Written on: 02/12/2014 by RyleeCopeland (1 review written)

It's really helpful and convenient to me!! It was totally five star except the payment....I dont know...haha But really thanks!!:)… Read Full Review

Report this review
★★★★☆

“A professional service company”

Written on: 01/12/2014 by Freshfields1 (1 review written)

I have used TRavel UP on a number of occasions to book my sons travel back and forth to the U.S. I have been extremely happy with the prompt and efficient service that the company has given. I would have no issues with recommending Travel UP to family and friends… Read Full Review

Report this review
★★★★★

“Excellent service and customer service help!”

Written on: 01/12/2014 by jqKing473 (1 review written)

I have used TravelUp twice now and have experienced excellent service each time. The website is easy to navigate and fast to complete. You are given all the information you need at once and they do not feel the need to bombard you with further emails. I had a little trouble in that I was not sent my E-Ticket straight away within 24 hours of booking as they state is the process, however I contacted the customer services team and they were incredibly quick and helpful in getting this sent to me… Read Full Review

Report this review
overview