TravelUp Reviews - www.travelup.co.uk

★★★★☆
3.9 / 5
1674
79% of users recommend this
? Ask our helpful community of experts about this product or company
TravelUp www.travelup.co.uk - Ask a question now

Media Gallery for TravelUp www.travelup.co.uk

TravelUp www.travelup.co.uk

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

Latest Reviews

★☆☆☆☆

“19 year old son stranded in China”

Written on: 22/05/2017 by Triciaoo (1 review written)

My son had a return ticket from Sydney to London Heathrow on 10 May 2017 purchased from Travel Up.The original ticket was changed and amended several weeks ago which caused inconvenience but we had no choice but to agree to it.He was scheduled to go from : Sydney to Beijing Beijing to Shanghai Shanghai to London. When my son checked the details shortly before leaving Sydney he discovered that another flight had be added to the itinerary and that he had to first fly to Hangzhou.We had not… Read Full Review

Report this review
★★★★☆

“Good, I am happy for the fast service! Thanks for...”

Written on: 19/05/2017 by Cadence17 (1 review written)

Good, I am happy for the fast service! Thanks for listening… Read Full Review

Report this review
★★★★★

“Excellent customer service”

Written on: 14/05/2017 by 410Gonzales (1 review written)

I would like to thank Travelups agent whom helped me rebook a return flight today, 12.05.2017. He was patient and called me back when I asked . The flight I was to take was cancelled to the following day and he was so helpful. Pity I cannot name him but he was great… Read Full Review

Report this review
★☆☆☆☆

“UNETHICAL ”

Written on: 12/05/2017 by qbStevens1973 (1 review written)

DO NOT USE TRAVEL UP. . . VERY UNETHICAL POOR SERVICE. Travel Up do not adhere to their own Terms and Conditions and they do not return phone calls. I had requested for my reservation to be cancelled in writing after a few hours. This was BEFORE Ticket Issue and BEFORE payment was taken as per their terms and Conditions. However they went ahead and ignored my request and issued a ticket after receiving my request. Took money from my account few days after which they are not refunding. More… Read Full Review

Report this review
★★★★☆

“Attentive”

Written on: 05/05/2017 by ClaraRinGo (1 review written)

He was very attentive and explained me everything very clear. He was responsive on the phone and very polite. Very good customer service… Read Full Review

Report this review
★★★★★

“A singular purchase”

Written on: 05/05/2017 by MicaelaRMartyniuk (1 review written)

I bought multy-city tickets for me and my family departuring from Argentina, final destination Tokyo. It was a dream of ours to make this trip and it is possible now thanks to TravelUp and specially because of the patience. We ended the operation via telephone because I could not make it online from my country, so it was a very difficult and intricate purchase. He kindly called me and we could make it! I'm not a fan of the credit card fee, nevertheless the deal we got in Travelup was much more… Read Full Review

Report this review
★★★★★

“Very responsive and helpful”

Written on: 03/05/2017 by chrisycdog (1 review written)

Staff member in Accounting was very helpful in sorting out my booking today, thank you again sir. … Read Full Review

Report this review
★★★★★

“Very simple thank you ”

Written on: 24/04/2017 by Elianz255 (1 review written)

Thank you , quick and easy… Read Full Review

Report this review
★★★★☆

“Easy and quick booking”

Written on: 19/04/2017 by Steve1250 (1 review written)

We have just booked some flights on the website and found the process so easy to use and found the prices to be the rest around. Well done Travel Up and I'd recommend to anyone to check them out and we will be using them again… Read Full Review

Report this review
★★★★★

“Fantastic help when emailed with a problem, thank you !”

Written on: 15/04/2017 by Karissa175 (1 review written)

Fantastic help when emailed with a problem, thank you !… Read Full Review

Report this review
★★★★★

“Great customer service ”

Written on: 15/04/2017 by Erik254 (1 review written)

Due to a miscommunication, between my girlfriend and one of the online travel agent my flights were inadvertently cancelled. Nobody was to blame for this, however, the guys at travel up were extremely helpful and resolved the issue within minutes, getting my flights rebooked at the same price. They also maintained their polite and helpful manner when I became slightly agitated over the situation. Sorry guys. Thanks for your help! … Read Full Review

Report this review
★★★☆☆

“authorization code is needed”

Written on: 08/04/2017 by Leticia13 (1 review written)

I often using credit/debit cards and I never faced this weird thing that I had to send to account department some authorization code. I did it, but if I knew that I would choose another flight agregator… Read Full Review

Report this review
★★☆☆☆

“Don't use a booking agent!”

Written on: 03/04/2017 by FrequentFlyer18 (1 review written)

Had to cancel a flight I booked through Travelup due to health reasons. They charged a £75 cancellation fee, and the flight itself was only £350. They said I would recieve a refund of £15.25 (for unused airport taxes), plus a cancellation invoice so I could make an insurance claim. It's been over 5 months and I just remembered I never recieved the refund or invoice (I just had a baby so other more important things have been on my mind). I have emailed them about this and am awaiting a… Read Full Review

Report this review
★★★★☆

“Quick response thank you ”

Written on: 28/03/2017 by ahAllen381 (1 review written)

Quick response thank you I'm now happy I'll recommend to my friends… Read Full Review

Report this review
★☆☆☆☆

“Do not be tempted by cheap flights!”

Written on: 25/03/2017

I booked return flights the Kathmandu , Nepal via Istanbul, Turkey. The prices were good but from the beginning i had to send numerous emails to even receive my e tickets. Later, the flight details were changed and once again i found myself chasing them for an e ticket. Unfortunatley my flights were cancelled due to weather. 11 weeks on im still chasing them for my refund. Despite being told it would take 6-8 weeks after 2 weeks of trying to get them to reply to me. Customer service is rubbish… Read Full Review

Report this review
★★★★★

“Quick service”

Written on: 24/03/2017 by Mariamd159 (1 review written)

Had fantastic quick customer service. Ticket issued fast after dealing with card issue… Read Full Review

Report this review
★★★★★

“Great personal service”

Written on: 22/03/2017 by saMontgomery234 (1 review written)

I phoned the agent for information before I booked my flights he was concise, polite and answered all my questions. When I had difficulties with my payment going through he was very helpful, he held the booking for me and once again talked me through the process. Brilliant service. I have no hesitation in recommending travel up to friends and family… Read Full Review

Report this review
★★★★★

“Great service ”

Written on: 20/03/2017 by Braylen415 (1 review written)

So happy with the customer service. Took her time to attend to my booking.even got a cheaper deal than I expected. Thank you very much… Read Full Review

Report this review
★★★☆☆

“Paying for a ticket internationally”

Written on: 19/03/2017 by 1968Sheridan (1 review written)

When I attempted to pay for my colleague's ticket, my payment was blocked, apparently because VISA thought someone might have stolen my card since I live in Canada and my colleague lives in the UK. That was understandable, but after spending three hours getting the matter cleared up (which included a personal trip to my bank), and VISA had approved the purchase, you then required that I obtain from VISA the approval number which had led to the resolution of the problem. To do so seemed to me… Read Full Review

Report this review
★★★★☆

“Friendly staff”

Written on: 19/03/2017 by Carley195 (1 review written)

straightforward booking. Had an issue with the transaction, friendly customer support helped to solve the problem… Read Full Review

Report this review
overview