TravelUp Reviews - www.travelup.co.uk

★★★★☆
3.8 / 5
1091
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Latest Reviews

★★★★★

“Would still be going crazy if it weren't for George!”

Written on: 24/07/2015 by Triggermoon3 (1 review written)

After trolling the internet and calling many of the numerous flight centers out there, trying to book return flights to a very unusual destination, Tijuana in Mexico, I was most fortunate to be connected with such a helpful, considerate, empathetic operator as from the person I dealt with at TravelUp. With so many stop overs and legs to my journey and lots of difficult, unavoidable requests, he dealt with it all with real professionalism. Over and over again when one possibility was exhausted… Read Full Review

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★★★★★

“Great service ”

Written on: 20/07/2015 by masfam67 (1 review written)

Jimmy was amazing. He handle my query with great respect and sort the issue out in a minute. Very happy… Read Full Review

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★★★★☆

“Very good service”

Written on: 19/07/2015 by suDawson235 (1 review written)

Very good recomend t to anyone to anyone should go on it and use this service very good… Read Full Review

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★★★★★

“Airline schedule change / good customer care”

Written on: 16/07/2015 by anniemacgoo (1 review written)

I booked a long haul flight from Birmingham to Tampa with one stopover at a good price for Christmas/ New Year 2015/16. The return flight from Tampa has been changed by the airline and brought forward by almost 3 hours, which meant a much longer wait at our stop over airport. I was informed of the change well ahead of schedule and confirmed the change and mentioned the long wait we faced. I was more than happy to receive an e mail soon after saying our connection flight had also been changed to… Read Full Review

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★★★★★

“ Customer Services Travel up”

Written on: 16/07/2015 by eagle-eyes (1 review written)

Booked our flights at a great price and had the confirmed booking within minutes. was later notified of a schedule change by travel up as soon as they were made aware of the problem. I emailed travel up to reassure my travel plans and was very happy with the responses i received and they were very quick to respond. I have used travel up once before to book flights and encountered no problems what so ever, so i would recommend this site… Read Full Review

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★★★★☆

“Holiday bookings online or via phone”

Written on: 14/07/2015 by GeraldMalone (1 review written)

Used a search scanner to find cheap flights to doha for 6 and got some great prices considering we left it so late. Problems happened when trying to book online, tickets or prices would disappear or increase. Finally got a price we were happy to pay tried booking and waited for several minutes hence had to call the booking line. Spoke to a chap very very very good chap. He sourced our tickets understood our dilemma and best of all cheaper than what I found them for, brilliant, well done… Read Full Review

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★★★★★

“excellent service”

Written on: 14/07/2015 by Bridmc (1 review written)

Always very helpful and personable when I get in touch with any queries. keep up the good work and I will continue to recommend your excellent service and consideration for your customers. I have dealt with Jimmy lately and he has been very informative and helpful. Thanks Jimmy and no doubt I will be back in touch again with questions about my planned trip to Canada in August. I liked the speed in which my emails were answered and feel confident that I have booked with the right company. Many… Read Full Review

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★★★★★

“Review of TravelUp ”

Written on: 10/07/2015 by Lillie58 (1 review written)

Initially we received a email stating the airline had canceled our Xmas flight and offered an alternative , which if accepted we would not be able to attend a long standing invitation. After we spoke to the person I dealt with, she explained all our options, all in a professional and caring manner. She handled a possible difficult situation with great integrity and honesty. This lady really diffused this situation brilliantly, she offered alternative flights and dates which was beneficial to… Read Full Review

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★★★★★

“Spot on the service ”

Written on: 06/07/2015 by Batemankt13 (1 review written)

well from now on I'll be choosing travel up not only the customer services what made me stoked is with the consultant  I dealt with honest I was really impressed he is fantastic he booked ticket and helped me with no stress at all even getting call back to offer me more choose to choose from well done … Read Full Review

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★☆☆☆☆

“poo customer service”

Written on: 06/07/2015 by gildoadams (1 review written)

Im not sure why I would be asked to write a review about my experience with your company and its staff and then be told that I cant name the person, surely you would want to give them some training!! I work for the local government as a customer service advisor and was appauled at the service I received. The first time I phoned I ask the operators name and he hung up on me!! After emailing and receiving a call from him I was told that he didnt understand what it was I wanted, I explained and… Read Full Review

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★☆☆☆☆

“Travelup Did not book flight or contact me (DO NOT USE)”

Written on: 06/07/2015 by Noblejq160 (1 review written)

I booked a flight with Travelup as their prices are very attractive; however be WARNED !!! They did not book my flight, nor did they contact and it wasn't until I rang them all became clear I called Travelup after noticing that my e-mail confirmation detailed " This is only your booking confirmation and NOT your e-ticket receipt. Your e-ticket receipt will be emailed to you the same day of our working hours (below) or following day". o I did NOT receive and have still NOT received an E-mail… Read Full Review

Yambo's Comment

Written on: 20/07/2015

Were you able to get your money back?

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★★★★★

“Jessica Miller customer services TravelUp”

Written on: 05/07/2015 by Madyson250 (1 review written)

great service and good price. Airline changed schedule but they put me on appropriate flights without me really needing to do anything… Read Full Review

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★☆☆☆☆

“Unhelpful, total lack of transparency.”

Written on: 03/07/2015 by Leblancgt493 (1 review written)

They took their time sending me my e-ticket. It had no proper check-in times. Lost a flight because of undisclosed connection times required and other important informations like the fact that I had to pick up and re-check my luggage. Asked for help for re-booking return flights with similar problems but they were seriously unhelpful. They did not really bother to find alternatives for the hellish flights I bought from them. I will never use this agency again… Read Full Review

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★★★★★

“Helpful agent Jimmy”

Written on: 02/07/2015 by sam1rosepark (1 review written)

The adviser was so helpful and responded to my query quickly… Read Full Review

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★★☆☆☆

“Time consuming”

Written on: 02/07/2015

We made a mistake in our booking and the penalty for changing a leg of the flight was £300. On top of which we were not allowed to book at the same prices available on the internet as the phone assistant "couldn't see those prices" and only had available ones in excess of £300 more expensive. It took several attempts and more than an hour to process this change where I was kept on the phone for long expanses of time with nothing apparently happening and waiting for emails to exchange… Read Full Review

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★★★★★

“Best”

Written on: 30/06/2015 by PaulCrockett309 (1 review written)

Very satisfied, with price, service everything , great… Read Full Review

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★★★★☆

“Jessica Miller Customer Services Travel up”

Written on: 29/06/2015 by NiaBartlett346 (1 review written)

The service was quick and I received my updated ticket in a few minutes!… Read Full Review

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★★★★★

“Great Travel Agent”

Written on: 26/06/2015 by Dalesman70 (3 reviews written)

On Sunday 21st of June I booked 2 flights to Dallas for over Christmas via Skyscanner with Travel Up who were among several travel agents offering very good prices flying with BA. We didn’t receive our e-tickets the next day as stated on the booking confirmation and reading reviews we began to panic a little. On Tuesday I logged onto the BA web site and using the Travel Up booking reference found all our details there. BA stated we needed our e-tickets before we could choose our seats so back… Read Full Review

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★★★☆☆

“I found it difficult to contact travel up by phone...”

Written on: 22/06/2015 by MadalynPadilla500 (1 review written)

I found it difficult to contact travel up by phone leaving messages for them to call me back, which they didn't. When I eventually did manage to speak on the phone it appears that things are sorted and I will get my revised Etickets in 7 days… Read Full Review

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★★★★★

“Excellent and very prompt service When flight times...”

Written on: 21/06/2015 by CampbellDavidson (1 review written)

Excellent and very prompt service When flight times changed… Read Full Review

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