TravelUp Reviews - www.travelup.co.uk

★★★★☆
3.9 / 5
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Latest Reviews

★★★★☆

“Ainslie Customer Services Travel up”

Written on: 07/02/2016 by AnyaOlson40 (1 review written)

I would like to thank Ainslie for all her help and assistance in sorting out a problem that arouse following a change in my flight details, it was very much appreciated. … Read Full Review

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★☆☆☆☆

“Lack of Information”

Written on: 06/02/2016 by Cornelius326 (1 review written)

Was not informed of flight detail change. Friends on same flight (different travel agen) were informed months before. Wonder if it was not for my email to Travel Up asking for confirmation of this change, whether they would have informed me at all. Took several unanswered emails to finally receive amended E-Ticket… Read Full Review

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★★★★★

“First Class”

Written on: 05/02/2016 by Tracycheese (1 review written)

I had a query regarding a rescheduled flight and the subsequent new E-Ticket. The service I received was excellent and extremely efficient, the operater I dealt with fully understood what my requirements were and duly sorted out my problem very promtly. My E-Ticket arrived shortly after. GReat service, thank you… Read Full Review

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★★★★★

“AINSLIE CUSTOMER REVIEW TRAVEL UP”

Written on: 05/02/2016 by Torresba1961 (1 review written)

Excellent, swift service. My problem was the confirmation process on Android, which l think needs simplyfying for us non techies. Otherwise, can't praise highly enough! Will most certainly be using TRAVEL UP again… Read Full Review

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★★★★★

“Ainslie Customer Services Travel up”

Written on: 05/02/2016 by Matthews118 (1 review written)

Very polite and informative email. Very prompt reply and easy to understand. Very easy to use and would definitely use this company again and recommend to friends and family… Read Full Review

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★★★★★

“helpful with cancelling flights ”

Written on: 04/02/2016 by potts99 (1 review written)

Harris Syed was very helpful in organising the cancellation of my flights after an acident in the family, although I have not received my refund yet he was very efficient in the process … Read Full Review

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★★★★☆

“Booked our flights to Dubai and an error occurred with...”

Written on: 03/02/2016

Booked our flights to Dubai and an error occurred with our surnames being mixed up, I spoke to Harris Syed (the admin officer in charge of our booking) who immediately amended the error with no charge. Excellent customer service from him and we would definitely recommend TravelUp for future flight bookings. Very pleased with their services… Read Full Review

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★★★★★

“Travel consultant”

Written on: 03/02/2016 by Nashereen (1 review written)

He did provide us with impeccable service. Throughout the process he was most persistent in delivering his best. His patience and attention to detail was greatly appreciated. Thanks Travel-up… Read Full Review

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★★★★☆

“Excellent Customer Service”

Written on: 03/02/2016 by axRees453 (1 review written)

After a slightly rocky start with the booking, I can safely say the customer services I received was 2nd to none. Harris Syed was most helpful with my initial query. The issue I had was soon resolved in a very timely fashion, I would highly recommend this company to anyone who travels regularly as they go above and beyond to help their customers. Best Regards… Read Full Review

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★★★★★

“Excellent & professional performance with good...”

Written on: 02/02/2016

Very professional,polite, reliable,trustworthy with excellent performance, maintained privacy level with secure payment protection transection as well… Read Full Review

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★★★★☆

“Good Service”

Written on: 29/01/2016 by nessmanuk (1 review written)

Booked multi-trip flights thru Travelup and all went smoothly apart from one minor hiccup where they allocated seats to my travelling companion and not to me. BUT have to say they managed to sort out the problem quickly and efficiently so all is good. Responded to my queries regarding this promptly. Would have no hesitation in using them again… Read Full Review

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★★★★★

“Amazing customer service ”

Written on: 29/01/2016

First of all I want to Thank for his amazing , informative, kind customer service . He took his time out aftet work to assist us with the booking, he was very friendly and understanding throughout the whole conversation. He was able to take his time with us. We are very happy with this service and cant wait to travel with the family . I Will be recommend this service . Thank you… Read Full Review

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★☆☆☆☆

“Customer service”

Written on: 29/01/2016 by Christopher131 (1 review written)

This must be the worst travel sight that was ever created and the unhelpful staff ,I think they come from another planet. Rating 0… Read Full Review

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★★★★☆

“good”

Written on: 28/01/2016 by Simonq332 (1 review written)

I book with you every year, if i am not satisfy with the service i will take the business else wh… Read Full Review

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★☆☆☆☆

“Totally unhelpful when things go wrong”

Written on: 27/01/2016 by Stella53 (1 review written)

Be very careful with this company, if something goes wrong they will do anything rather than sort out your problem (and our problem was nothing to do with us). They can be rude and unhelpful. When you call them direct it sounds like they are operating from someone's front room. Not professional at all. I could go on and on about them, just stay clear and whatever you do don't use them from now on I will be booking direct with the airline, even if it costs a bit more!… Read Full Review

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★★★★★

“Return flights to Colombo”

Written on: 27/01/2016 by MervynSilva (1 review written)

I discovered Travel Up by chance on the internet. Price was most competitive and the agent I dealt with was patient, courteous and most helpful. One of the best travel companies I have dealt with recently. I will definitely use Travel U again and have hesitation in recommending them to anyone looking to book a flight… Read Full Review

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★★★★★

“Speedy Cusomer Sevice Respone”

Written on: 26/01/2016 by RSutherland (3 reviews written)

Good correspondence from Harris Syed when querying our luggage allowance for an up and coming flight. His assistance much appreciated - would use Travel Up again :)… Read Full Review

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★★★★★

“Speedy Cusomer Sevice Respone”

Written on: 26/01/2016 by RSutherland (3 reviews written)

Good correspondence from Harris Syed when querying our luggage allowance for an up and coming flight. His assistance much appreciated - would use Travel Up again :)… Read Full Review

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★★★★☆

“Reliable service”

Written on: 26/01/2016 by 110Maloney (1 review written)

Very good service.I will recommend my friends for this… Read Full Review

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★★★★★

“My DOB was on wrong on booking emailed travel up and...”

Written on: 25/01/2016 by Laurel346 (1 review written)

My DOB was on wrong on booking emailed travel up and the person I dealt with rectified this with in 5 minutes. Thanks … Read Full Review

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