TravelUp Reviews - www.travelup.co.uk

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Latest Reviews

★★★★★

“Very simple thank you ”

Written on: 24/04/2017 by Elianz255 (1 review written)

Thank you , quick and easy… Read Full Review

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★★★★☆

“Easy and quick booking”

Written on: 19/04/2017 by Steve1250 (1 review written)

We have just booked some flights on the website and found the process so easy to use and found the prices to be the rest around. Well done Travel Up and I'd recommend to anyone to check them out and we will be using them again… Read Full Review

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★★★★★

“Fantastic help when emailed with a problem, thank you !”

Written on: 15/04/2017 by Karissa175 (1 review written)

Fantastic help when emailed with a problem, thank you !… Read Full Review

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★★★★★

“Great customer service ”

Written on: 15/04/2017 by Erik254 (1 review written)

Due to a miscommunication, between my girlfriend and one of the online travel agent my flights were inadvertently cancelled. Nobody was to blame for this, however, the guys at travel up were extremely helpful and resolved the issue within minutes, getting my flights rebooked at the same price. They also maintained their polite and helpful manner when I became slightly agitated over the situation. Sorry guys. Thanks for your help! … Read Full Review

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★★★☆☆

“authorization code is needed”

Written on: 08/04/2017 by Leticia13 (1 review written)

I often using credit/debit cards and I never faced this weird thing that I had to send to account department some authorization code. I did it, but if I knew that I would choose another flight agregator… Read Full Review

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★★☆☆☆

“Don't use a booking agent!”

Written on: 03/04/2017 by FrequentFlyer18 (1 review written)

Had to cancel a flight I booked through Travelup due to health reasons. They charged a £75 cancellation fee, and the flight itself was only £350. They said I would recieve a refund of £15.25 (for unused airport taxes), plus a cancellation invoice so I could make an insurance claim. It's been over 5 months and I just remembered I never recieved the refund or invoice (I just had a baby so other more important things have been on my mind). I have emailed them about this and am awaiting a… Read Full Review

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★★★★☆

“Quick response thank you ”

Written on: 28/03/2017 by ahAllen381 (1 review written)

Quick response thank you I'm now happy I'll recommend to my friends… Read Full Review

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★☆☆☆☆

“Do not be tempted by cheap flights!”

Written on: 25/03/2017

I booked return flights the Kathmandu , Nepal via Istanbul, Turkey. The prices were good but from the beginning i had to send numerous emails to even receive my e tickets. Later, the flight details were changed and once again i found myself chasing them for an e ticket. Unfortunatley my flights were cancelled due to weather. 11 weeks on im still chasing them for my refund. Despite being told it would take 6-8 weeks after 2 weeks of trying to get them to reply to me. Customer service is rubbish… Read Full Review

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★★★★★

“Quick service”

Written on: 24/03/2017 by Mariamd159 (1 review written)

Had fantastic quick customer service. Ticket issued fast after dealing with card issue… Read Full Review

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★★★★★

“Great personal service”

Written on: 22/03/2017 by saMontgomery234 (1 review written)

I phoned the agent for information before I booked my flights he was concise, polite and answered all my questions. When I had difficulties with my payment going through he was very helpful, he held the booking for me and once again talked me through the process. Brilliant service. I have no hesitation in recommending travel up to friends and family… Read Full Review

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★★★★★

“Great service ”

Written on: 20/03/2017 by Braylen415 (1 review written)

So happy with the customer service. Took her time to attend to my booking.even got a cheaper deal than I expected. Thank you very much… Read Full Review

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★★★☆☆

“Paying for a ticket internationally”

Written on: 19/03/2017 by 1968Sheridan (1 review written)

When I attempted to pay for my colleague's ticket, my payment was blocked, apparently because VISA thought someone might have stolen my card since I live in Canada and my colleague lives in the UK. That was understandable, but after spending three hours getting the matter cleared up (which included a personal trip to my bank), and VISA had approved the purchase, you then required that I obtain from VISA the approval number which had led to the resolution of the problem. To do so seemed to me… Read Full Review

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★★★★☆

“Friendly staff”

Written on: 19/03/2017 by Carley195 (1 review written)

straightforward booking. Had an issue with the transaction, friendly customer support helped to solve the problem… Read Full Review

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★★★★☆

“Easy Booking, Reachable”

Written on: 18/03/2017

Booking process was simple and approx £30 chepaer than booking direct with the airline. Follow up service was excellent. All itinery was clear and easy to double check. Additional card verification checks due to company policy were frustrating however the staff were very clear and helpful to resolve the issue… Read Full Review

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★★★★★

“quick and easy booking ”

Written on: 18/03/2017 by Nikof455 (1 review written)

I couldn't find any flights with the dates I wanted to travel on and if I ever found any on other website, they were all too expensive and the website werent user friendly. I found the ticket I wanted on Travel up with a very reasonable price and in a matter of a button click i reserved my ticket. I liked so much that for security reasons they send emails confirming the payment through a code sent to my bank so I had to contact my bank to verify the payment. Hopefully I'll travel safe and no… Read Full Review

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★★★★☆

“Friendly staff”

Written on: 16/03/2017 by Carley195 (1 review written)

straightforward booking. Had an issue with the transaction, friendly customer support helped to solve the problem… Read Full Review

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★★★★★

“Agent helped me in a bind with my visa and didnt...”

Written on: 13/03/2017 by Watsonlz70 (1 review written)

Agent helped me in a bind with my visa and didnt charge me the £30 pound cost of it either What a guy what a company… Read Full Review

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★★★★★

“very good confirmation and service in travelup...”

Written on: 11/03/2017 by Carleeu67 (1 review written)

very good confirmation and service in travelup website, tickets are very cheap… Read Full Review

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★☆☆☆☆

“worst travel agency experience”

Written on: 10/03/2017 by michael.jones (1 review written)

not informed about the my flights' cancellation. this cost me 200 pounds. the customer service did not reply to my emails and the complaint for refund. I am still chasing them, it's been a month but they are hiding… Read Full Review

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★★★☆☆

“Mixed Review On Purpose”

Written on: 09/03/2017 by edchristiner (1 review written)

After ordering plane tickets online, I was alerted that more information was needed from my banking company. After 2 calls to my bank, as well as Verified by Visa itself, each person confirmed that they were only able to give the merchant that information. I relayed this information to Travel UP, but was told that if I wanted to keep my ticket, I'd need to reply with the information within the next 2 hours. After 3 more calls to my bank and no avail, I contacted the accounts department… Read Full Review

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