TravelUp Reviews - www.travelup.co.uk

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Latest Reviews

★★★★★

“Very helpful company ”

Written on: 18/08/2017 by O'Gradysn202 (1 review written)

Quick and easy to use.there was issue with my card and guys help9to sort it out easily… Read Full Review

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★★★★★

“Very helpful company ”

Written on: 18/08/2017 by O'Gradysn202 (1 review written)

Quick and easy to use.there was issue with my card and guys help9to sort it out easily… Read Full Review

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★★★★☆

“Cheapest and very easy to book”

Written on: 18/08/2017 by PrestonShoemaker (1 review written)

The cheapest prices I could find, the website was very easy to use. The Booking was also very smooth and communication was good. I will be flying a few times over the next 2 years and 100% will use this site again. I will also definitely recommend TravelUp to everyone I know… Read Full Review

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★★★★☆

“Everything worked really well with tickets booking...”

Written on: 17/08/2017 by AlexisLancaster (1 review written)

Everything worked really well with tickets booking despite many negative reviews… Read Full Review

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★★★★☆

“Clear and simple”

Written on: 15/08/2017 by Ruizvr291 (1 review written)

The agent was very clear as to what was needed. The reply to my email was quick. It was an efficient exchange… Read Full Review

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★☆☆☆☆

“Do Not Use”

Written on: 15/08/2017 by Bell199 (2 reviews written)

Do not book with this company as they will rip you off should you need to make any changes to your flight details, company want to charge me an extra £800 to change the dates of my flight from December 2017 to March 2018. Totally unreasonable charges as airline has confirmed they charge £150 pp to change flight but Travel Up stated airline charge £275 pp ??? where does the difference go !!!! BOOKING NO: TU898186 RESERVATION NO: U4UKJ2 WOULD NOT RECOMMEND THIS COMPANY TO ANYONE, SAVE YOUR… Read Full Review

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★★★★★

“best price on my S.America flights, responsive and helpful”

Written on: 15/08/2017 by geoffhulme (1 review written)

my first time using Travelup and I found them responsive and helpful, all with the lowest price so I will definitely use them again. UK company (Aldermaston) which is good to know. I usually find that the price increases when following the skyscanner link, but not with Travelup, what skyscanner showed is what I paid. Very pleased… Read Full Review

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★★★★☆

“a good end to a stressful booking process ”

Written on: 15/08/2017 by Meyer1992 (1 review written)

I had to book an urgent flight to a funeral in the IS. I was directed to Travelip by skyscanner but it took 11 hours and several phone calls to receive my tickets . This was very stressful at an a difficult time but a staff member took responsibility for my case and was instrumental in getting my E ticket to me. He was very helpful and courteous and the star rating I have given is for him personally rather than the company… Read Full Review

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★★★★★

“The service was good and clear and the prices were...”

Written on: 15/08/2017 by Cheyanne115 (1 review written)

The service was good and clear and the prices were respected. The customer service support for online booking worked really well… Read Full Review

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★☆☆☆☆

“horrible experience ”

Written on: 13/08/2017 by kj1510 (1 review written)

very poor customer service. had been trying to book business place since 2 weeks, but could not. my account could not be created and that too no help provided. i had to settle with economy place as business was full. on top they dared to say that my transaction was fraudulent . first n last time , i am using the pathetic service . kindly avoid if you dont want your precious time to be wasted . better check with other flight companies where they dont charge for credit card… Read Full Review

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★☆☆☆☆

“Incompetent”

Written on: 13/08/2017 by Parrishcp37 (1 review written)

I have had nothing but problems with my latest journey from Glasgow to America, and believe me I have made this journey dozens of times before. It has been my first and last holiday booking through Travel UP. The times have been changed (par for the course), the flights have been cancelled, there have been no seat assignments for my the check in procedure has been impossible with the two "sister" airlines each telling me I have to check in with the other and neither allowing an online check in… Read Full Review

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★★★★☆

“Flight booking ”

Written on: 10/08/2017 by zvShea151 (1 review written)

Dealt with a guy who was prompt and straightforward. Booked my flight to New York within a few minutes… Read Full Review

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★★★★☆

“I liked the way the agent handled my flight details...”

Written on: 30/07/2017

I liked the way the agent handled my flight details and tried hard to get me the best deal and worked around my choice of airline and timings. The service was excellent and the lowest fare from about 20 or more airlines and thats what makes me chose Travel Up all the time This is the third time I have booked with them and they have been brilliant, good follow through. Thank you and keep it up - Travel Up ! … Read Full Review

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★★★★★

“great experience ”

Written on: 29/07/2017 by qcWhite119 (1 review written)

Very polite Really helpful Made sure that every detail was correct and there was no mistakes There was nothing that could be said when it comes to the second person we spoke to he done everything that was asked of him and meet all our requirements… Read Full Review

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★★★★★

“Nowhere Else”

Written on: 29/07/2017 by Rohan65 (1 review written)

I've now used this adviser on several occasions and the service has been fantastic! Incredibly quick to respond and very efficient. I won't be looking elsewhere!… Read Full Review

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★★★★★

“Great price, easy and quick”

Written on: 29/07/2017 by uzGibbons1970 (1 review written)

I was looking for a multi-city trip around Asia and a search on a separate search engine pointed to travelup for the best price for the trip. I compared the price to several other search engines and even the own airlines' and travelUp's prices were still a lot better. The process of adding all the passenger info and payment details was easy and quick. Minutes after booking I got a call just to confirm the transaction and a couple of hours later I got the e-ticket. Great prices, easy to use… Read Full Review

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★☆☆☆☆

“Vile Company”

Written on: 28/07/2017 by York109 (1 review written)

Airline cancelled a flight route - this is not Travelups fault but the dire quality of their customer service team is awful, their policies around refunds etc (when something isnt your fault) is "you can contact us after 8 weeks for a refund"... sorry but surely they should be contacting you when they have received it?! they've passive and non committal around refunds, not reassuring and the service team are downright rude!… Read Full Review

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★★★★☆

“Adviser was Excellent. Disappointed with baggage...”

Written on: 27/07/2017 by HC254 (1 review written)

The person I dealt with was very helpful! I was just annoyed that I booked British Airways as I know they allow 2 pieces of luggage normally however through you I was only given one piece. Maybe if it is made more clear. Or if you could organise for me to have an extra piece of luggage. I do not want to pay more… Read Full Review

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★★★★★

“Great accounts support”

Written on: 25/07/2017 by HarperAllen (1 review written)

I had an issue with my bank verification and the accounts team was absolutely helpful and patient helping me dealing with the issue. They were treating my case even outside working hours. I haven't received the e-tickets yet but I have no doubt about the professionalism of TavelUp… Read Full Review

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★★☆☆☆

“Worst travel agent ”

Written on: 23/07/2017 by Stuartye164 (1 review written)

Do not use travel up under any circumstances. Very bad customer service. Booked the same flights with travel up as some colleagues did with another company. Hey were informed flight has been cancelled and I wasn't. It took me to ring the company after many failed emails to find out that yes the flight had been cancelled and they weren't going to tell me. They maybe cheap but you get what you pay for!… Read Full Review

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