TravelUp Reviews - www.travelup.co.uk

★★★★☆
3.6 / 5
71% of users recommend this
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Latest Reviews

★★★☆☆

“Customer Service”

Written on: 03/09/2014 by Chase497 (1 review written)

Customer Service is good by email but disappointed that the phone no costs 10p/minute… Read Full Review

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★★★☆☆

“I have added above that I would recommend a friend, I...”

Written on: 02/09/2014 by Hadleyw463 (1 review written)

I have added above that I would recommend a friend, I would only do this after explaining clearly to them your P&P regarding cancelling or changing flight details, this is the first travel company who state in there policies about a non refundable policy when cancelling a flight, also I know understand that it's the airline who changes flight times etc but to have mine changed twice is rather disppointing as this was one of the main reasons I chose travel up go book my flights because of the… Read Full Review

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★★★★☆

“Great priced service”

Written on: 02/09/2014

I got attracted by the price and the clear presentation and run through processes of purchasing my ticket online. Recently, received an email of changes to my flight timings. It was an brief and friendly email communication exchange. So far I'm quiet pleased with the offered service… Read Full Review

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★★★★☆

“Very Good Service”

Written on: 01/09/2014 by Thedon01 (1 review written)

Helpful staff, he was very patient and allowed me time to consider options also explained things very clearly. He was also very clear in the messages he gave me and took time to ensure spelling was all correct. Finally he was, professional, polite and courteous. i would recommend agency to others… Read Full Review

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★★★★★

“Very Helpful Staff”

Written on: 31/08/2014 by O'Brienpy378 (1 review written)

I just booked a ticket through this company and had some questions regarding bookings and check in, after sending an email all my questions where answered very fast and clearly. All I can say is that I will definitely use this company in the future. Thank You… Read Full Review

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★★★★★

“Customer service from Austin / 6804...”

Written on: 30/08/2014 by Debi68 (1 review written)

OK, where to start... I made a booking for our family to visit my Brother and family in Az. We have a split family, my daughters don't have the same names on their passports (though they are all 'known as' our family name at school, drama, TKD etc.) I, like an idiot, filled out the booking forms putting all the girls down as our family name. I only noticed the mistake when the booking came through. Of course, I panicked like crazy and called TravelUp immediately. I also emailed them on their… Read Full Review

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★★★★★

“Excellent and prompt help provided by admin officer...”

Written on: 29/08/2014 by Burgess403 (1 review written)

Excellent and prompt help provided by admin officer Jimmy correcting a mistake i made on when buying my ticket. Certainly took a load of worry off my mind… Read Full Review

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★★★★★

“Extn: 6802 Customer Services Travel up”

Written on: 29/08/2014 by Paulhampson (1 review written)

I had received some communication with yourselves but there was some confusion regarding flights and seating arrangements. On Thursday 28th August, I exchanged a number of emails with the advisor as well as speaking with her on 2 occasions. She was excellent; her professionalism was fantastic, which allowed me to clearly understand the situation which resulted in the flight details and seating arrangements for all 4 flights being agreed and confirmed. She was most helpful -thank you… Read Full Review

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★★★★★

“very efficient”

Written on: 29/08/2014 by LilliannaJarvis (1 review written)

extremly quick and efficient in resopnding to queries. Many thanks… Read Full Review

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★★★★☆

“Update of flight seating”

Written on: 28/08/2014

A most helpful person sorted out seating for the two of us on our flight which had previously only confirmed one seat. This was the third attempt to resolve this issue and I was pleased by how this last person sorted the problem out, thank you. … Read Full Review

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★★★★★

“ Customer Services Travel up”

Written on: 28/08/2014 by fredpross (1 review written)

Made 2 bookings with this Company in last 12 months and always found service of a high standard. Also find their search facility much more user friendly compared with say Opodo. Ability to select seat would be useful facility for future. Extn: 6802 Customer Services Travel up… Read Full Review

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★★★★★

“Two time perfection”

Written on: 27/08/2014 by Troyl66 (1 review written)

Would recommend Travel Up, great prices and very helpful quick responding customer service… Read Full Review

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★★★★★

“Extension 6802”

Written on: 25/08/2014 by MitchellPrice256 (1 review written)

I am really impressed using the service of this company. When our flight times were changed by the airline, we were immediately given a full explanation by staff. All staff I have dealt with have been really helpful and all emails were answered immediately. Exceptional customer service. Well done and thankyou… Read Full Review

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★★★★★

“Excellence service from travelup”

Written on: 23/08/2014 by MarleeSinclair (1 review written)

It is really an excellence service from the Admin officer Jimmy today. I emailed to traveup to ask if I need to provide passport information and a question associated with price composition. He replied me in a few minutes that is really out of my expectation. I am very happy with the help from Jimmy!… Read Full Review

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★★★★★

“Great after service”

Written on: 23/08/2014 by Fullerym483 (1 review written)

Really helpful staff and a prompt response. Definitely use agin… Read Full Review

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★★★★★

“Cheaper than airline website”

Written on: 23/08/2014 by seGreer463 (1 review written)

It is cheaper than the price on airline website I am flying. Did not ask too many personal details. Booking is smooth and quick. Response to email is received in reasonable time… Read Full Review

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★★★★★

“extn 6802 customer services travel up”

Written on: 22/08/2014 by PaulBeasley318 (1 review written)

Really good service my flight schedule was altered by the airline and the travel up rep,did an excellent job in re booking us some more flights,the new flights were even better than the ones we originally booked. Also the price of the flights were cheaper than anyone else the staff were very polite on the phone and very prompt answering my emails… Read Full Review

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★★★★☆

“Fanstastic personal service from the agent made the...”

Written on: 21/08/2014 by JeremyChurch343 (1 review written)

Fanstastic personal service from the agent made the booking easy to make at the best possible price would definitely consider booking again… Read Full Review

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★★★★★

“Understanding Agent”

Written on: 20/08/2014 by GuguM (1 review written)

I had booked a flight ticket but because of a death in the family l was unable to travel. My agent helped me get a really good deal as l was up for a really big loss. He was very understanding and able to relate that this is life and unplanned things really do happen. A trait that many companies fail to understand. I will be booking again with travel up and l really appreciate the agent… Read Full Review

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★★★★☆

“good services”

Written on: 19/08/2014 by Ramos126 (1 review written)

Unfortunately, we had to cancel our tickets with in 3 hours of punching them. This process cost each of us £200. £800 in total, which I am sure you can imagine we were not very disappointed with. However The staff member who dealt with this process was very helpful and was able to answer all of the questions and although we were not happy with the cost he acted very quickly for us to keep the cost down. Thank you Austin for your help. … Read Full Review

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