TravelUp Reviews - www.travelup.co.uk

★★★★☆
3.8 / 5
1118
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Latest Reviews

★★★★☆

“Booking flights made easy ”

Written on: 28/08/2015

Travel Up booked my flights to Australia and were very helpfull getting me the dates I was restricted to, then sorted my visa made the whole process painless . They have kept me informed of changes to flight schedules as I booked sometime ago and don't fly until November. I would highly recommend Travel Up and will use them again… Read Full Review

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★☆☆☆☆

“Avoid this company”

Written on: 28/08/2015 by MaximusPeterson1947 (1 review written)

I gave one star because there is no negative star on the rating system.This is the worst company I have ever come across so far. When the flight schedule was changed by the airline they didn't even inform me. The worst part is when I tried to sort this out. They kept saying they would call me back and email me with the options. Nothing ever happened. They are a bunch of liars. Keep away from this company. Sometimes cheaper price comes with consequences… Read Full Review

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★★★★★

“Price AND service. Great”

Written on: 28/08/2015 by Brendands (1 review written)

Having found the best price for our trip via their website, the booking process was slick and easy. Equally as impressive was the next day when I needed help as an inexperienced traveller arranging seating selections. A prompt and empathetic response by Austin at the brokers could not have been more efficient. Will use again for sure… Read Full Review

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★★★★★

“Highly recommended ”

Written on: 25/08/2015

Just recieved very professional service from TravelUp. I had made a couple of errors in my flight booking. I emailed 'admin' and requested for corrections to made as quickly as possible. I received one to one help and advice, which made me feel like a valued customer. Thank you TravelUp for making me feel like a valued customer. will recommend your services to other colleagues in my field of work. … Read Full Review

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★★★★★

“Flight from London to Newark NJ, USA”

Written on: 24/08/2015 by Gunnari403 (1 review written)

When searching for a good fare TravelUp contacted us with an excellent price which we booked. Because of a slight change made by the airline TravelUp contacted us immediately and the person I dealt with explained what had happened and arranged for new flight details to be sent to us. We are very happy with the way we have been treated and would certainly recommend this company to friends/family and we would certainly use them again. We wish to thank the company for their assistance in our… Read Full Review

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★★★★★

“Very helpful”

Written on: 22/08/2015 by Cassius271 (1 review written)

Very helpful. They came up with different solutions and got me to fly right on time. Highly recommended as they truly care… Read Full Review

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★★★★☆

“much better than Edreams”

Written on: 20/08/2015 by JaneHendricks (1 review written)

Easy to book and very easy to contact afterwards, although it did take 2 phone calls to achieve what i needed. In comparison with Edreams that i have dealt with before TravelUp is a far superior service. I shall use them again… Read Full Review

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★★★★★

“James”

Written on: 18/08/2015 by Lucy1984 (1 review written)

I booked my trip from Newcastle to Las Vegas through travel up as it was the cheapest option. However this value fayre did not mean that I had to compromise top quality service. I was regularly updated on any flight changes and received prompt responses from the customer service team, via email, to any queries I had. I will definitely use travel up again for both value and service… Read Full Review

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★★★★★

“Very well organised”

Written on: 17/08/2015

After searching the internet for a company to book my flights i csn along travelup, found some flights, phoned to confirm they existed then booked!! The process was all good everything by email & flights ran smoothly… Read Full Review

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★★★★★

“BOOKING MADE EASY”

Written on: 15/08/2015 by MINTINIT (1 review written)

Booked two tickets to Australia from London,one for me and one for my partner. Then a Friend says to me a couple of days later she would like to come along so I contacted TravelUp and to my surprise was able to book her a seat on the same flight and a return flight back as she was not staying the same length of time as us. The proses was not easy as we had to interact with the travel agent on the phone and receive Email and fill in a form to pay online at the same time. But the travel agent had… Read Full Review

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★☆☆☆☆

“AVOID at all costs”

Written on: 14/08/2015 by Ortizle185 (1 review written)

Travelup charged us for two tickets for flights to LA but then emailed 2 days before we were due to leave saying one of the tickets hadn't been confirmed. It was the first we'd heard, they hadn't thought to warn us until the very last minute, and we'd had confirmation emails for both tickets. Being paranoid, I'd also rung to ensure that everything was finalised and was assured that there were no problems. Once we got the email, I rang them and it transpired that they had forgotten to email. We… Read Full Review

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★★★★☆

“Fast & efficient service”

Written on: 14/08/2015 by CarsonYoung47 (1 review written)

Travel Up offered us the best deal for flights to Vancouver & sent over all the E-tickets & booking confirmation almost immediately. Also responding quickly to a subsequent query I had a couple of months later. I would recommend them… Read Full Review

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★★★★★

“Happy with the service!”

Written on: 14/08/2015

the person I dealt with was excellent serving me when I wanted to change my flight destination!… Read Full Review

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★★★★☆

“Reservation”

Written on: 13/08/2015 by Grantis67 (1 review written)

I would like to thank you for your professionalism and promptness. I had some nagging queries re my first booking with travel up which I put in e mail format. I was promptly contacted by Jimmy who answered each of my queries clearly and succinctly. Jimmy has allayed my fears and concerns. I am grateful and reassured. Thank you very much Damien Haughey (a new customer)… Read Full Review

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★☆☆☆☆

“Terrible Customer Service”

Written on: 12/08/2015 by AishaJorgensen156 (1 review written)

I don't usually write review but I had to do it now as travel up customer service is really poor. as a agency responsibility they have to inform you of any changes on your ticket you bought from them. they have to informed me of my connection flight changes that that flight had been cancelled 8 days before my flights! I had to wait in airport for 7 hours to get another flight. I lost my hotel booking because of that and had to wait 7 hours in small airport. I emailed them regards to this… Read Full Review

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★★★★☆

“superb service from Brian”

Written on: 08/08/2015 by carolecrowe (1 review written)

Flying to Tampa from Dublin January 2016 lots of different options all with connecting flights phoned and got speaking with an adviser who booked me on a flight with only an hour and half stop over and the same coming back, e-mailed when he said he would and phoned me today when he said he would superb service have now got my e-ticket and roll on January… Read Full Review

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★☆☆☆☆

“frustrating”

Written on: 08/08/2015

I selected a vegan meal, but travelup did not request the correct one and did not change it for me (Air Transat is not able to do so through 3rd party bookings). The whole experience was extremely frustrating, and I was very unhappy with their service… Read Full Review

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★★★★☆

“E Ticket Enquiry”

Written on: 08/08/2015 by SariahMcClanahan (1 review written)

Following my email request for a copy e ticket purchased some time ago, the response time and information provided by Jimmy was prompt & accurate. Excellent service!… Read Full Review

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★☆☆☆☆

“Horribly slow and inaccurate customer service”

Written on: 07/08/2015 by dmFlores310 (1 review written)

My flights were changed and I was not notified of it. Thankfully I realised 3 weeks before the flight and messaged travelup immediately. We were going back and forth via email for over a week trying to arrange alternative flights. The agent did not seem to be able to get those correct at any stage, kept on resending me the same cancelled flights, then changing my flight times. I requested for my flight times to be as close to the original as possible and, as it's a long haul flight, for the… Read Full Review

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★★★★★

“Alternative flight arranged quickly ”

Written on: 07/08/2015 by EmeliaFigueroa (1 review written)

There was a cancellation of the flight booked but the company sorted out another flight very quickly… Read Full Review

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