TravelUp Reviews - www.travelup.co.uk

★★★★☆
3.9 / 5
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Latest Reviews

★★★★★

“Customer Service”

Written on: 30/05/2016 by Alvarado408 (1 review written)

our customer service agent was very good he responded quickly to all my quiries and questions regarding my flight. Overall good experience so far with travel up and would recommend them… Read Full Review

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★★★★☆

“Good customer service”

Written on: 29/05/2016 by DarioHoover455 (1 review written)

Their staff can reply quickly for my request… Read Full Review

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★★★★★

“Good customer service”

Written on: 27/05/2016 by FabianWoodward142 (1 review written)

Good customer service via email. Recommended to book via TravelUp… Read Full Review

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★★★★☆

“Helpful friendly service”

Written on: 24/05/2016

I spoke to the person I dealt with on several occasions and my wife kept trying for a discount! He was very helpful investigating different options for what we needed. the person I dealt with was very helpful, knowledgeable about the flights. A good working time also so could call n the evening. Many thanks… Read Full Review

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★★★★★

“Great Service”

Written on: 23/05/2016 by LaylaPowers (1 review written)

Great service and prices - enquiries delt with promptly - will use again, Thank you… Read Full Review

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★★★★★

“Great Client Service”

Written on: 23/05/2016 by sallymetharry (1 review written)

I have today an excellent experience in how Clients should be dealt with. The advisor was very clear and patient, taking the time to walk me through my options and helped the who process very easy. His efficient manner helped expediate the process and was very forthcoming with his knowledge and excelled in explaining. I have come across many different ways that Clien Service is dealt with and I must say this is by far the best experience. Thank you… Read Full Review

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★★★★☆

“A fair price”

Written on: 21/05/2016

Its quite difficult to to an in depth review of Travelup,because up to now I have only been issued e tickets for my flights,but the company seems efficient and the prices paid are very reasonable. I will write a fuller review when the holiday is over… Read Full Review

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★★★★★

“We received notification of a schedule change to our...”

Written on: 21/05/2016 by yummymummy99 (1 review written)

We received notification of a schedule change to our flights and after sending an email confirming our acceptance of the change but stating we were unhappy that we would have to take another day off our work and incur the cost of another nights accommodation, she rather than just accept our acceptance searched and found flights which were more appropriate for us.  She did not have to do this but we were delighted that she went to the trouble of searching for more appropriate and satisfactory… Read Full Review

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★★★★☆

“Customer Services Travel up”

Written on: 21/05/2016 by Joslyn462 (1 review written)

I only thing that I was unhappy with was the length of time it took for a response to my 2 x emails and 1 x phone call. I was worried that I had received a Spam email hence the reason for me emailing and calling. Eventually it was all resolved and my new e-tickets where issued straight away… Read Full Review

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★★★★★

“I booked my trip to USA online with Travel up back in...”

Written on: 13/05/2016 by Bennettd108 (1 review written)

I booked my trip to USA online with Travel up back in April and all Staff so far has been amazing!!! First I have to thank the agent that helped me to buy the tickets: I accidentally blocked my card when trying to purchase the tickets for all my Family (3 of us). He was so helpful and gave me an outstanding customer service holding the same fare with the Airlines BA and AA, those were special fares with lots of restrictions, he was calling me back giving all the necessary updates. Once… Read Full Review

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★★★★★

“Customer Services Travel up”

Written on: 13/05/2016 by Jackman576 (1 review written)

we were informed via email that there had been changes to the 2nd leg of our flight from Edinburgh to Savannah, well in advance of leaving for our vacation. We were very happy to accept the changes that had been made to the schedule and in our dealing, she explained what we had to do, and within days of the initial email the changes had been made and the e-tickets received. We were very impressed with the service and the speed in which the changes were made. We would not hesitate in… Read Full Review

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★★★★☆

“Customer Services Travel Up”

Written on: 13/05/2016 by CAZ1888 (1 review written)

I was really nervous about booking my flights as it was be the first time I will have booked a long haul flight. Needn't have worried tho as my experience with Travel Up has been a good one. There have been 3 scheduled changes and I have been informed via email and the revised e-ticket sent to me. I would recommend Travel up to family and friends… Read Full Review

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★★★★★

“Very competent Company”

Written on: 10/05/2016 by roamingdick (1 review written)

I have used Travel Up now a number of times, and have always been impressed with there communication through email and telephone. they are organised, informative and most importantly, quick and decisive with sharing any information they deem neccesary to pass on to customers!!.I will alway going forward use travel Up as long as this standard is maintianed and there prices are competitive!, AAA Company… Read Full Review

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★★★★★

“Customer service”

Written on: 08/05/2016 by Loubie25 (1 review written)

I made a request for another e ticket, my e mail was prompt in reply, 5* service thanks … Read Full Review

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★★★★★

“Excellent costumer service”

Written on: 08/05/2016

Very pleased to have booked with TravelUp. Amazing customer service, communication and atention!… Read Full Review

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★★★★☆

“VERY GOOD SERVICE”

Written on: 07/05/2016 by Lilyana390 (1 review written)

Was searching for flights to Sydney and rang Travel Up, who we have booked with once before. Spoke to a very helpful young man and he searched for the best flights for us. He emailed the details to me, which I then confirmed and a couple of hours later we received our e-tickets. Very happy… Read Full Review

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★★★★★

“Good service”

Written on: 07/05/2016 by Jadiel316 (1 review written)

Was very easy to book with this firm . Website easy to use ,with no problems. All paperwork sorted out quickly and efficiently and got it all through and finished within the hour. Had an email yesterday to say flight times had changed ,all the 'e'tickets sorted out straight away no problems. Very happy with this new company… Read Full Review

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★☆☆☆☆

“Awful service!!!”

Written on: 07/05/2016

Service has been terrible from start to finish. they sent me an email saying there had been a change to my flight schedule which is fine, I accept that these things happen. But the email did not make it clear that I had to reply with an acknowledgement so it was only a week before that they sent a follow up. Now with 2 days before my flight I am still waiting for my re-issued tickets. Approach to customer service is terrible I have rang three times and been told it will be lunchtime, then later… Read Full Review

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★★★★☆

“kept us well informed”

Written on: 07/05/2016 by MarcMeredith366 (1 review written)

I booked flights with Travel up for a family holiday to Florida. Travel Up offered the best prices for well known airlines. I booked very far in advance and we received out E-tickets promptly. Probably as a result of booking so far in advance, there had been several flight schedule changes (all quite minor changes in times and not effecting our travel plans). These changes were beyond the control of Travel Up. However they kept us well informed and reissued E tickets promptly. I did get a… Read Full Review

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★★★★★

“Would recommend, excellent service provided”

Written on: 06/05/2016 by Brock104 (1 review written)

Booked with the person I dealt with , who was excellent and helped me find the ideal flights and at excellent price, would recommend!!!!!! … Read Full Review

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