Abbey Business Accounts Reviews

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1.3 stars
Average rating for this product is: 1.3 out of 5

From 0 ratings and 40 reviews

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Average Ratings for Abbey Business Accounts

  • Customer service1 stars
  • Value for Money1.7 stars
  • Overall rating1.3 stars

40 Reviews For Abbey Business Accounts

  • Guest 20th Nov 2009

    Reviewer rating: 1 stars


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    Useless. They have now suspended my card twice (first time was because of a 'suspicious' transaction, which if they had checked properly was to the taxman!).

    Having suspended the card, you get a recorded phone message telling you to dial a specific number. (Great to receive that when you are walking down the street without a pen and paper to write the number down) and when you ring back you get a load of security questions that you can't answer unless you have your current balance record in front of you. Yet when someone scammed my card and used it for £400 worth of online betting, they didn't notice.

  • Guest 19th Nov 2009

    Reviewer rating: 1 stars


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    I banked a cheque on Monday Morning and it was not cleared until Midnight on Sunday - So they keep YOUR money overnight weekend

  • Guest 17th Nov 2009

    Reviewer rating: 1 stars


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    Free banking transaction but there is a catch, no counter service and woefully inadequate call centre staff - overall a frustrating experience

  • Guest 13th Nov 2009

    Reviewer rating: 1 stars


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    Free, and we know why that is. You get what you pay for.

  • Guest 22nd Oct 2009

    Reviewer rating: 1 stars


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    I've had a similar experience to another reviewer here - they suspended my account for no obvious reason, although they're now stating they thought there may have been a fraudulant transaction (not that they alerted me about this...). Either way it's been over a month since I could access my account online and they keep saying they're doing something about but have spectacularly failed to sort it out or tell me how it happened. It's now going to take my 5 working days to close the account - ya ...

  • Guest 3rd Oct 2009

    Reviewer rating: 1 stars


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    I am not a demanding customer, I use this account for my part-time professional freelance activities so some months very little goes in or out. All went well for many years but last month they suddenly suspended my access to online banking. My card was due to expire at the end of the month and apparently they had - without telling me - sent the new card to a branch who knows where, to await collection. In spite of the fact that they send me statements every month they claimed not to have my addr ...

  • Guest 27th Sep 2009

    Reviewer rating: 2 stars


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    My Abbey account has been operating successfully except. They insisted I had a credit card which I didn't want - easy to get around that I accepted it and then didn't use it.
    When I moved - I couldnt change my address online. I couldn't remember one piece of my telephone security information so I had to go into the branch. I had to go a second time as whoever took the details didn't action it.
    I've been without online banking access since they changed the login method; 3 times I've tried to ...

  • Guest 18th Sep 2009

    Reviewer rating: 1 stars


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    We would give Abbey Business Account 0 stars if possible - and would not recommend them to anyone. Their total incompentence has led us to change to HSBC after a year of complete hassle from them. HSBC have also had difficulties in getting any information from them regarding changing accounts. Abbey stopped an online payment to HMRC without any warning,then paid it twice, despite plenty of funds being available. Abbey declined a DD to Yellow Pages with no reason, yet never once were we advised ...

  • Guest 12th Sep 2009

    Reviewer rating: 1 stars


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    Two years ago I opened an Abbey Business Account - the main reason was I needed an account fast and as a personal customer I thought it would be very simple (I was awaiting my driving licence as ID so was unable to approach another bank at the time). How wrong was I. I applied in January and then despite almost daily, frantic calls I was continually fobbed off with all manner of excuses - backlog, "it will be done by ......" was the usual excuse but of course never happened. By the time I rec ...

  • Guest 10th Sep 2009

    Reviewer rating: 1 stars


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    Abbey can not do fast payment, also when receiving some payment quite slow, you can see the change in balance, but you could not get details until next business day, do not recommend it.

  • Guest 9th Sep 2009

    Reviewer rating: 1 stars


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    Bad: Very difficult to do international payments through abbey since one has to request a form, wait until it is delivered in the post, fill it in, return it and then wait for the money to be sent. EVERY TIME! This is a real pain for an import company like mine.

    Good: no fees on having the account. This account would be fine if one only did business within the UK.

  • geoffpedlar 30th Aug 2009

    Reviewer rating: 2 stars


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    Abbey Business Accounts has the most abysmal administration I have ever encountered in any organisation, not merely just banks. If you only want on-line, and never need anything else, then you'll be OK, otherwise its akin to dealing with a sponge. Send something to them by post and there is never a response, not matter how many times you send the same request.

    And that is my experience from 3 accounts !

    Of course it really is "free" so that is why we hang on in there.

  • Guest 11th Aug 2009

    Reviewer rating: 1 stars


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    As a company we are very disappointed. I have a personal account but never needed to use the bank on weekly bases. Their promise and timing is absolutely "nil". The service slow and the staff are unfriendly. I have spoken to at least 5 from a customer service. They are all rude. I have never complained or wrote a review about a person or organisation and this must be the first and last time I would write, because I don't believe there is an origination as low and as bad as this. I am shocked and ...

  • Guest 7th Aug 2009

    Reviewer rating: 1 stars


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    Have banked with abbey business banking for @ 2 years. i was attracted by the free banking and high rates on credit balances. banking is still free but int rates are nearly zero now. customer service is the same as most big banks- awful!

  • Guest 26th Mar 2009

    Reviewer rating: 0.5 stars


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    If you want a prime example of a company that talks proudly of its customer service ethos but doesn't do anything to actually serve its customers, look no further than Abbey. I couldn't even speak to someone to close my account today, because none of the telephone menu choices offer that option, and when I did speak to someone - TWICE (in a polite, calm and reasonable tone)- they both put me back to the same menu!

  • Guest 1st Mar 2009

    Reviewer rating: 1.5 stars


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    The free banking on Abbey Business Accounts etc is a plus but the reluctance of high street staff to help or advise is annoying! Even though they partly deal with unloading of atm they still cant help !! Online side of things are ok but unmanned acccounts has caused me problems. I set up a regular payment but I put in wrong account number 1 I didnt realise and money was being paid back into my account without me knowing!

  • cjones22 24th Feb 2009

    Reviewer rating: 1 stars


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    I have been trying to access my Abbey business account on line since they changed the website before christmas. I have telephoned several times and they tell me I need a debit card to run my account. Each time they say that they will send me one-but I am still waiting. I have recommended this account to my clients- i hope they are not having the same problems.

  • alanhayward Rank: Lance Corporal 18th Feb 2009

    Reviewer rating: 4.5 stars


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    I'm surprised by the amount of negative reviews on this site concerning Abbeys free business banking. I've just started up on my own as a Sole Trader and filled in all the necessary paperwork. The account was opened about 2 weeks later. I received a cheque book, paying in book, debit card and paying in envelopes. So far the service has been flawless and I can't recommend them enough. If you stay within their guidelines the account remains free of bank charges, plus you'll make a small amount of ...

  • Guest 11th Feb 2009

    Reviewer rating: 0.5 stars


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    Have had a devil of a job trying to even report a problem where customers have had money taken from their accounts but it hasn't been credited to mine. This happened in December and am still trying to get them even to acknowledge that I've got a problem. Or rather they have as they've taken the money but not credited it to me.

    Am seriously looking to move away from Abbey Business Account to a paid for account as time wasted on the phone is a joke. Especially as you have to go over and over th ...

  • pleedham 5th Feb 2009

    Reviewer rating: 0.5 stars


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    Abbey took £2K out of my account in error and so far taken 2 weeks not to return it. I Couldn't seem to access my business account for 2 weeks after internet upgrade. I was unable to pay cheques in by post for the two months it took them to get envelopes to me. I tried to open a second account and they seemed confused about how many forms of identification i needed. When I complained they replied to my ex business partner in a different company name about the complaint.