TicketstoIndia Reviews - www.ticketstoindia.co.uk

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3.5 / 5
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Latest Reviews

★☆☆☆☆

“stay away”

Written on: 02/12/2014 by Watson80 (1 review written)

booked a ticket online and went with the info available online - we wanted a return flight without any stops as we have a small baby - we saw one deal online - booked it and then had to call them to verify card details - then found out the flight isn't non stop and complained to them as their website was clearly wrong - they simply didn't want to help or take responsibility for this - I was asked to write in to them - so I did and they simply sent me their terms and conditions about a fee of… Read Full Review

Nickclout's Comment

Written on: 09/12/2014

Hi,

Many thanks for your comments and for sharing them with the reviewcentre community.

I cannot comment specifically on your case as you do not give the full details, however, I would be more than happy to look into your booking and to see what went wrong and provide an explanation accordingly.

A couple of points worth noting concern the way that stops are shown, refund and cancellation fees and the attitude and ability of our staff:
- With regards to showing intermediate stops, I can assure you that these are shown at the time the search is conducted (I can send you examples of this if you would like).
- As for cancellation fees, these are determined by the airline and not Tickets to India and we are duty bound to pass these on to the customer or face a bill for the applicable amount. It is very easy for customers to blame the agent for exorbitant fees but we do not get this money - it is the airline. If customers want tickets that do not have such penalties, there are fares available but these are almost always a lot more expensive (again, this is determined by the airline, not us).
- Regarding staff, I would very much like to find out who it was that you spoke to and who took care of your booking so that we can listen to call recordings and tackle staff members accordingly (where they have failed to meet our service standards). As far as English is concerned, however, all of our staff (even those at our call centre in India) are proficient in English and again I would gladly listen to the call recording if you feel that this is not the case.

If you could let me have some more details on your complaint, I will investigate this further. Please contact me.

I look forward to hearing from you.

Kind regards,

Nick Clout

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Rav_Mistry's Comment

Written on: 10/12/2014

Please stop your silly games and read what others are saying....we all know what the truth is....everyone is saying the same thing...if u think your staff can speak english then you clearly need to go for a check up at the doctors

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★★★★☆

“Exemplary Experience!”

Written on: 14/11/2014 by malcolm_hubbard1 (1 review written)

Hello TicketstoIndia, Thank you for the service provided by you. I do not hesitate to recommend your company to my friends and family members for their future journeys… Read Full Review

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★★★★☆

“Wonderful Trip!”

Written on: 08/10/2014 by JaylaDouglas141 (1 review written)

Dear TicketsToIndia, I had a wonderful trip to India. It was fantastic tour and there no hitch with the booking confirmations you sent me. I will consider your company again when I to go to India; fast and efficient service with absolutely no dramas… Read Full Review

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★★★★★

“Helpful staff!”

Written on: 05/10/2014 by Hatchph242 (1 review written)

We have been booking our tickets through you for some years and we find the prices very competitive and your website is very easy to use. I have had to call your help team few times during my trip and they have always been very helpful… Read Full Review

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★★★★☆

“Good Experience!”

Written on: 02/10/2014

Everything went smooth and I was happy with the service provided. The transaction was good, The price of the tickets at the time of purchase was competitive, The communication was fantastic… Read Full Review

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★★★★☆

“Good Experience!”

Written on: 02/10/2014 by Laurelf322 (1 review written)

Everything went smooth and I was happy with the service provided. The transaction was good, The price of the tickets at the time of purchase was competitive, The communication was fantastic… Read Full Review

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★☆☆☆☆

“Poor customer service”

Written on: 01/09/2014 by Jagpal.Singh (1 review written)

I booked my ticket with them and when I asked for cancellation they said I will have to email them. Why I have to phone them for booking and then email them for cancellation? This is because they will hardly reply to your email and when you phone them the person on the phone will say he cant do anything about it. This is a joke, you will just go round and round. I still havent got my money back and havent heard since 4 days after I emailed. Please please dont use this company for booking… Read Full Review

Rav_Mistry's Response to Jagpal.Singh's Review

Written on: 02/12/2014

I know how u feel - they are rubbish at what they do and have an iq of 4 between them all

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Nickclout's Response to Jagpal.Singh's Review

Written on: 11/12/2014

Hi,

Many thanks for your comments and for sharing them with the reviewcentre community. I am of course sorry to hear that you were disappointed with the service you received from us.

The reason that we ask for cancellations in writing is that anybody could potentially call and cancel a booking for somebody else and we, like many other agents, have been victims of such abuse in the past. When a booking is cancelled without the express written permission of the purchaser, there is a chance that it can not be reinstated at the same fare level which can cause a lot of headaches not to mention additional costs for both the customer and Tickets to India.

We do appreciate that it can be inconvenient at times to have to email us, however, the few moments that it takes to receive the cancellation in writing save a lot of potential problems further down the line.

We certainly do not feel that asking for cancellation in writing is either unreasonable or justification for encouraging potential customers not to book with us.

If you do have any specific comments that I have not addressed, please feel free to contact me.

Kind regards,

Nick Clout

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★☆☆☆☆

“anony_true teller”

Written on: 14/05/2014 by Ethanv88 (1 review written)

I had a very BAD **experience using TicketstoIndia.co.uk site for booking , please never use their website for booking because it doesn't properly enter the Passenger details and other details required for booking, and later would loss all your money that have been paid for the tickets. If any help asked to customer care they never even listen the problems in the website that turned to mistakes and would drag you to pay the Admin cost and other hidden charges that would cost minimum £50 to… Read Full Review

Bobkumar's Comment

Written on: 18/06/2014

Hello, thanks for the review..can you let us have your full name and booking ref , we can then search and investigate what happened. We are then in a better position to reply in full. That said, this post doesnt seem genuine to us and apologies in advance but the english used is not of someone who maybe named Ethan. Should this be a genuine issue, please email myself.

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Sandy_Kum's Comment

Written on: 10/07/2014

This Review seems completely Fake and posted by some desperate competitor as he is complaining without giving travel detail even after Mr. Bon asked him to look into this matter and resolve the issue.

I have booked flights tickets from TTI two times and best thing about them is, their fare are cheapest

Anyone with common sense can think that is it possible to issue a tickets without entering proper detail, As far as about hidden charges I could not find any hidden charges, yes a small amount of £1.5 charged as ATOL protection fee but it is Completely up to user if he want to pay or not. Website design was not a matter for me but yes their booking procedure is very easy and anyone with small knowledge of using internet can book easily.

But I cannot put any review Customer Care as I never need to talk them.

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★☆☆☆☆

“Stay away”

Written on: 29/11/2013 by FrequentFlyer007 (0 reviews written)

Stay away! It's the first time I tried ticketstoindia.co.uk for a family booking of four to India but shocked,annoyed and disappointed with the staffs' behaviour. Staff who said his name is Kabir turned me away with his rude behaviour. I asked queries about their online offer and the adviser was in no mood to help instead said he can't give any details and asked me to ring somebody else if I am not happy! Tried couple of other advisers they are all shockingly trained at the same level. So… Read Full Review

Ticketstoindia's Response to FrequentFlyer007's Review

Written on: 21/03/2014

Dear FrequentFlyer007,

Many thanks for your comments. As a company we take all feedback very seriously and would very much like to get to the bottom of your concerns here. If you could tell me what the offer is that you spoke to Kabir about and the dates and times you called and the number you called from, we can listen to the call recording and take action as required.

Similarly, if you could let me know the names of the other agents you spoke to we will investigate this further.

At Tickets to India we pride ourselves on our excellent staff training to ensure the best possible customer service and outcomes. When things go wrong (as they do with any company from time to time) we always learn from these experiences.

Please email me directly and I will investigate as promised.

I look forward to hearing from you.

Kind regards,

Nick Clout
Customer Services Manager

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Rav_Mistry's Response to FrequentFlyer007's Review

Written on: 02/12/2014

very very true

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★☆☆☆☆

“HORRIBLE WORST PATHETIC”

Written on: 09/07/2013

this company is a rubbish company and has no sense of business. the reviews that are posted here are all fake and if you see the language of each and every review is similar. they just advertise as being best but they are the worst agents to be dealt with. people don't know English and have no communication skills. I will never recommend anyone to book with them as this company is DISGUSTING !!! … Read Full Review

Ticketstoindia's Comment

Written on: 03/04/2014

Dear Guest,

Many thanks for your comments. Regrettably this complaint was only just seen by our team, however, I wanted to assure you that we take all complaints very seriously.

First of all I would just like to say that we do not post fake reviews. This is not in our interest or the interest of our customers. Any reviews on this or any other site come from our clients directly.

I would also like to add that our staff are all proficient in English and are extensively trained in customer service and communication skills. However, it seems from your comments that this was not your experience on this occasion. If you could be more specific with details of your complaint, I will gladly look into this.

Please do provide me with your booking reference and details of your complaint and we will investigate thoroughly and respond.

I look forward to hearing from you.

Kind regards,

Nick Clout

Customer Services Manager

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Rav_Mistry's Comment

Written on: 02/12/2014

agree with the reviewer- nick - do a favour and close the company

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Rav_Mistry's Comment

Written on: 02/12/2014

agree with the reviewer- nick - do a favour and close the company

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★☆☆☆☆

“Absolutely horrible!”

Written on: 05/02/2013

This is an absolutely horrible website. They sent me the wrong ticket (booked one in the night but was sent one that leaves in the morning) and wouldn't even apologise or issue a new one. I have no words to say how pathetic these people are… Read Full Review

Ticketstoindia's Comment

Written on: 03/04/2014

Dear Guest,

I would like to apologise for the fact that we have only just picked up this review. If you could please provide me with your booking reference, I will gladly look into this and contact you personally to address your concerns.

I look forward to hearing from you.

Kind regards,

Nick Clout

Customer Services Manager

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Rav_Mistry's Comment

Written on: 02/12/2014

very very true

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Rav_Mistry's Comment

Written on: 02/12/2014

not surprised at all - they are truly rubbish

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★★★★★

“Pleased with the service!”

Written on: 18/01/2013

I am so pleased with your kind service. I had a very good journey. Thank you!… Read Full Review

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★★★★★

“Excellent customer service!”

Written on: 17/01/2013

I would like to thank the team at ticketstoindia for the excellent customer service provided to me. The booking and requests for seat preferences were all handled efficiently and accurately… Read Full Review

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★★☆☆☆

“Please read ealrier reports - not the first 45!”

Written on: 16/01/2013

Although I have now got my ticket and have phoned the airline to check that it is indeed confirmed,it has been a stressful experience to say the least and I am inlcined to think that most of the reviews here are fake. From not calling back when they said they would (several times) to asking for a photo of passport and debit card from me as the third party who was paying (although I could hide the numbers), I was very worried and thought about cancelling only to be told that could only be done… Read Full Review

Rav_Mistry's Comment

Written on: 02/12/2014

completely agree with u

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★★★★★

“Really Satisfied! ”

Written on: 16/01/2013

I was satisfied with Tickets to India .The search engine information was excellent and easy,the online booking information was clear.I would recommend Tickets to India to my friends and family… Read Full Review

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★★★★★

“Good Experience!”

Written on: 04/01/2013

I have never used Ticketstoindia.co.uk before and was pleasantly surprised at the ease of booking our Flight to Mumbai. The site was easy to use and we shall certainly recommend it to our friends… Read Full Review

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★★★★★

“Very Nice Journey!”

Written on: 01/01/2013

Everything went well now looking forward to book my next trip to Delhi with you. Hope I will get same kind of services from you. Thanks!… Read Full Review

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★★★★★

“ “Good booking experience””

Written on: 04/12/2012

I have never used 'Ticketstoindia.co.uk' before and was pleasantly surprised with the easy of booking our trip to Goa. The site was easy to use and Price are very competitive. I`m going to use this website in the future. … Read Full Review

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★★★★★

“Thank You!”

Written on: 28/11/2012

Thanks for your kind help… Read Full Review

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★★★★☆

“I recently used tickets to India to book flights for...”

Written on: 27/11/2012 by rupal2 (107 reviews written)

I recently used tickets to India to book flights for my parents. The process was pretty simple, and easy to book. I actually called them up first to check the seat availability first and then booked online. I would recommend calling them first as the prices do fluctuate somewhat. I have since checked that their seats have in fact been booked, and they have. The price of the tickets were very competitive, and in fact were for my chosen airline. I am always sceptical when using new companies… Read Full Review

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