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Written on: 03/09/2015
Used their website to order a chain and sprocket kit. Payment was taken immediately. Received an email confirmation of my order but when the package arrived the content was not what I had ordered - wrong chain, wrong sprockets! Spoke to them on the phone twice to explain and all I got was arrogant guys telling me I must have ordered those items as it's an automatic system which they don't touch! I explained that I took a screenshot of the order and had the confirmation email from them so I KNOW… Read Full Review
Written on: 11/04/2015 by Tbird-tom (1 review written)
I've been waiting two weeks now for a brake hose. Meanwhile my bike is off the road. Instant money grab by busters though so they've got that sorted. A phone call got me only a vague flippant non - response. This used today be a good company today deal with, now they just don't care. … Read Full Review
Written on: 08/04/2015 by philkingsbury (1 review written)
Ordered 3 Optimate battery charger leads - they only delivered one but took the full payment. They promised to deliver the others on next day delivery but failed to do so and are not responding to any chasing. very disappointed… Read Full Review
Written on: 16/02/2015 by DonaldOrtega484 (1 review written)
Bought from there eBay sales a chain and sprocket. Got email today saying I'd ordered wrong one and to re order again exactly the same one??... I phoned, choose option 3 eBay sales then got a person who can't see eBay sales, said u need to email them, it's the only way they respond.. He said they hadn't taken the money!, guess what they have!!!!… Read Full Review
Written on: 21/01/2015 by Coughlintm312 (1 review written)
I ordered an oil filter and oil as a package on Thursday night and It arrived Friday afternoon. From ordering to delivery, the oil hardly had time to drain from the engine before it had arrived, was highly delighted with the speed of delivery.Will definitely use Busters again.And well done to the courier for getting it to us in record time. Thanks For an excellent service… Read Full Review
Written on: 18/08/2014 by MonicaRodriguez249 (1 review written)
I had an issue with quality on a purchase of motorcycle boots from Busters and Mark Thomas who is the Ebay Accessories department manager dealt with my concerns in a manner that exceeded all my expectations. He ended up providing an upgraded set of boots to me at a discounted price. This he did not need to do and he went the extra mile (or ten!!) to keep a customer happy. Definitely will continue to buy all by Motorbike accessories from them in future - I have found their prices for everything… Read Full Review
Written on: 19/06/2014
Ordered jacket it said 48 hour delivery after 6 days no jacket . Trying to contact the idiots get told it is not in stock and they where waiting to c if any more come in well cheers I have my cbt booked for 3 days time now I have to rush around to find one do not Use… Read Full Review
Written on: 11/06/2014 by IANMACP (1 review written)
Hello all just thought i'd share my recent dissapointing customer service experience from busters motorcycle part ordered a new motobatt off ebay 48.99 seemed like a good buyit turned up and it was the wrong one 30mm too tall i figured out that the battery listed was for the american market fzr 600 r which is basically the earlier uk model fzr and not the foxeye uk model which is my bike So spoke to gruff of busters on friday morning and explained they had made a mistake in the listing (they… Read Full Review
Written on: 14/01/2014
Ordered spare bulbs well before Christmas as a gift, got sent the wrong ones. Returned wrong ones to Busters after many emails to and fro. They still have not sent the replacements, despite the fact that they have reimbursed me for the return postage. After many chasing emails they have asked me once again for the original order details and my address. I sent all the documentation with the returned item. They have got a serious in their Customer Services department, they are either thick… Read Full Review
Written on: 21/10/2013 by bustersarerobbers (1 review written)
Ordered universal mirrors for 03 z1000,what I got would not fit,wrong thread,wouldnt fit Honda or Suzuki bikes either.Emailed them and they told me return them to address on invoice for replacement or refund.I did,twice,firct time came back with Royal Mail sticker saying addresse gone away,second time said not collected.I have phoned and email this shower numerous occassions.They are a bunch of theives,avoid at all costs… Read Full Review
Written on: 23/01/2013 by dangeroushamster (1 review written)
Ordered a new chain and sprockets for my R6 back in October. Finally got around to fitting it in January to find that the rear sprocket had been machined incorrectly and didn't fit over the bolts ! Having contacted Busters, without quibble, they sent out another. Not only that but shipped it next day as I was aiming to get the bike on the road the next weekend. You don't get much better service than that so thank you ! I've ordered other items in the past including air filters, plugs and… Read Full Review
Written on: 04/09/2012 by alexanderski (1 review written)
Bought a new motobatt motorcycle battery from Busters(£42) end of June. Ok for a week then wouldn't hold charge, charged it up 3 times and each time after a week wouldn't start my Fireblade, so had it checked and it's duff, so I wouldn't buy anything ever again from these sellers of substandard goods and I advise other people to do the same!… Read Full Review
Written on: 09/02/2012
I BOUGHT A SET OF PADDOCK STANDS AND THEY ARRIVED RUSTY, SCRATCHED AND USED, VERY DISSAPOINTING, WORRYING AND SHOCKING. THEY PROMISED ME THEY WOULD SEND OUT A NEW SET THIS TIME....AND THEY NEVER....I GOT ANOTHER USED/DAMAGED SET THAT STILL HAD THE CR*PPY SELOTAPE THE PREVIOUS UNLUCKY CHARACTER HAD USED TO TAPE THEM BACK TOGETHER WITH. THEN, TO ADD INSULT TO INJURY, THE BUSTERS-2009 TEAM ASKED FOR PICTURES OF THE DAMAGE, WHICH I SENT, THEY SAID THEY NEVER RECEIVED THE PICTURES. THEN I GOT A LOAD… Read Full Review
Written on: 01/09/2010
MY WIFE BUOGHT ME SOME NEW RST BOOTS LAST THURSDAY FOR MY BIRTHDAY AND THEY JUST ARRIVED TODAY. FANTASTIC SERVICE EASY TO ORDER AND DELIVERED ON TIME I RECOMMEND BMA FOR FAST, RELIABLE SERVICE… Read Full Review
Written on: 10/06/2010
great service, exelant quality goods and really good value for money will use again many thanks… Read Full Review
Written on: 01/06/2010
I sent payment through Ebay, and they claimed I never paid. They never sent the item, and I have received an unpaid Item strike against my ebay.
They are thieves, do not trust them.
I think they lure you in with cheap parts, then when they are not sent out, the recipient is less likely to complain because they have only lost £20 for a £100 part.
Avoid at all costs… Read Full Review
Written on: 19/05/2010
Fake customer service, a lot of words but no actions. I received a bad article and they are not willing to substitute it.
As an alternative they proposed a poor 5% discount on the payed amount.
… Read Full Review
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Written by SPWill