Boots are quite heavy and big around the top therefore more suitable for thick calves. So I am not very happy with them. However, thick soles are good for frosty ground and do keep my feet warmer.

After going online and reserving a product. I find on collection they had reserved the wrong item. Luckily I found the right one on the shop floor the member of staff that I spoke to could not be bothered to help me find the right one. There was only one left I had driven 30 miles to pick this up it could have been a wasted journey.

I bit cheap, but OK for £5!

At the reduced price of £20, was worth the money, but the extra cost of postage (£5!?!?) Pushed it a little over the edge. Definitely not worth it without the discount.

I purchased a jacket and paid the extra for next day delivery, however this did not happen and I had to wait an additional 24 hours. This was the only thing that let you down. I was refunded the delivery cost after I made contact. Such a shame that I had to chase the delivery and would have been better if you had contacted me about the delay. The jacket itself is amazing and of excellent value and quality and exactly as advertised. Exactly what I needed to walk around the freezing temperatures of Central Europe where the temperature dropped to -12 degrees. It certainly kept me warm !

Good quality material looks great but Wright seam on sleeve came away on first time on colour is great love it apart from the seam coming away would recommend it it's very warm and cosy and fluffy but not too thick

product ok box crashed and broken

Ordered 3 items online for home delivery. Only 2 charged for and arrived, despite the 3rd item showing as being in stock. Also placed an order for collection at a store a few months back and they were not aware of any order at all. Shocking online experience. My instore experiences have been hit and miss. Over in Pudsey I received excellent customer services, however in their store near Cheadle there seemed to be a lot of staff not doing much, and I waited over 5 minutes for someone to come and open the changing room so I could try on some clothes (seems as though ordering online was rubbish), and no one came for 15 minutes. I ended up trying the clothes on in the shop floor on top of my own clothes. An absolute joke. Despite the excellent service I received in Pudsey I will now not be returing to Go Outdoors for anymore products.

Bought a pair of thinsulate gloves, very good value and a decent product. Downside is that I find I have inadvertently paid another fiver for a go outdoors discount card. Now I have to try to cancel it and get a refund. Aggravation I can do without!

Great price, which hooked me in, but I bought this online and didn't realise quite how cumbersome it would be. This isn't a hiking sleeping bag! It's fairly heavy and very large, as it's not very compressible. Unless you're camping out of a car, it'd certainly be worth investing in something lighter and more compact. I wouldn't buy it again, and will probably need something different to go light on long hikes. It might just about do DofE, but even for that you'd probably prefer to save on weight and space by going smaller and lighter than this beast. In short: don't bother, unless you're just looking for a cheap sack for a caravan or camping straight from your car.

this is my second pair of these after the first pair wore through on the soles. They are a good waterproof boot for soggy dog walks. Only complaint was the first pair didn't last longer than 3 years, but then they had been worn everyday so maybe it was just a lot of wear and tears.

Warm but basic. Unlike my regular Craghoppers this design has no secure zip pocket or phone pocket. Good price though.

Naught this down jacket for this winter. It's very light and warm but the only problem is that it's already loosing is down from where material is stitched .

I rather enjoy going into my local store (Lincoln) because it's interesting to have a wander round. What my wife calls a "boy shop" - there you go, sexism alive and well in the 21st century female. Enjoyment aside, my major beef is that when I've been in to buy footwear and accessories, finding a member of staff to provide help and advice has always been a problem. There simply aren't enough people available and there's no guarantee that the member of staff you eventually find knows anything at all about, say, boots. Second time in there involved a 20 minute wait while the one staff member in the walking / hiking area finished off giving advice to another customer. Good for the staff member (and he was good), not so good for customers. The discount card scheme is a little bit "smoke and mirrors" - I've yet to save any money compared with what I good have paid elsewhere, but it's certainly worth a few quid to be able to see / try / talk about the goods.

Sent the wrong sizes shoes. Better for me to travel 25miles to pick up the correct pair.

I wanted to stock up on winter fleece jumpers and went to my local store, in Colchester. There were no size 10 jumpers in the colours I wanted so I tried on the same design to ensure the fit was ok. I then went home and placed order for 6 jumpers. It then took almost two weeks for them to arrive. Far slower than I had been expecting. The jumpers are just as advertised and fit for purpose so I am pleased with them just a little disappointed with speed of delivery. There wasn't an update on my order until just before they arrived.