GO Outdoors Reviews - www.gooutdoors.co.uk

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★★★★☆
4.2 / 5
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★★★☆☆

“Great tent, poor delivery”

Written on: 29/06/2016 by gasmt (1 review written)

Great tent and easy to order online. However I paid extra to have it delivered Saturday due to work , I called on Sunday after it hadn't arrived and was promised it would be delivered the next Saturday. It arrived on the Monday (luckily a neighbour took it in ) . The extra payment for Sat. delivery was refunded but I will not order home delivery again… Read Full Review

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★★★☆☆

“Good products, mediocre service and delivery”

Written on: 16/06/2016 by kindacold (1 review written)

After going into the store in Oxford and finding that the majority of the stock listed online was not in the store (I was shopping for climbing shoes), I decided to try shopping online. The store staff was quite pleasant, though they were severely understaffed and it took over 15 minutes for someone to come help me. I found a size that would work, then tried to order online. The website was fine, though the shoes that I actually wanted could not be shipped to me. They said that I could go pick… Read Full Review

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★★★☆☆

“Online ordering poor”

Written on: 13/06/2016 by Youngox379 (1 review written)

The online ordering is poor, if you reserve an item that is not in stock at local branch you will never receive it. Found this out by chance when I contacted customer service. Also if item is out of stock,in share house you again may never receive it even though it maybe in stock at several stores. And more, we visited our local store and was told they had none in stock. But after ordering one got a message saying they did have ab ex display model we could have at a discount... Why could… Read Full Review

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★★★☆☆

“Product fine, delivery notification an issue”

Written on: 12/06/2016 by JaedenRichards1991 (1 review written)

The product came in good time and in good condition. However the notification from the company making the delivery had no information as to what was being delivered or from which supplier. The order number had no relation to the order number from Go Outdoors. The message invited to me to click on a link, and in every respect had the semblance of a spam mail trying to access my computer. I did suspect it might be a genuine message as I was expecting the delivery but I was not prepared to… Read Full Review

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★★★☆☆

“Collect in store”

Written on: 12/06/2016 by 302Jones (1 review written)

I opted to collect in store as I had seen the Goods I wanted on line but didn't want to wait for delivery. Excellent service can't fault it. Was not happy to find the goods where at a higher cost in store though and they had my items in stock. I have bought in store before but feel that if I had a phone signal in store I could order and get much cheaper. There are 2 prices for goods?? doesn't seem right… Read Full Review

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★★★☆☆

“Great tent, poor delivery”

Written on: 10/06/2016 by BryceSalisbury369 (1 review written)

We ordered the Kalahari Elite 8 and porch/carpet/footprint. The tent box was ripped/damaged. Paperwork included just mentioned tent and price not that it came in two parts. When we opened the box the tent bag had printed on 2 of 2. I called and was told item 1 of 2 has been misrouted and would follow the next day. I called again a few days later and was told it was misrouted again and now was missing from tracking system. The package was delivered following this, however, in the meantime the… Read Full Review

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★★★☆☆

“Item delivered despite order cancalled!”

Written on: 09/06/2016 by 409Franklin (1 review written)

Ordered Catlike Whisper Matt Black helmet, but changed my mind and cancelled the order the very next day. Item was still not dispatched from warehouse at the time of cancellation, but the customer services did not intimate the warehouse about the order cancellation and item was still delivered! Had to go to a very lengthy return and refund procedure again !… Read Full Review

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★★★☆☆

“Bit disapointed”

Written on: 08/06/2016 by AndrewChilds (1 review written)

We ordered some stuff from Gooutdoors having first purchased a discount card, at checkout we then paid for a Saturday delivery because of the hours we work sadly this was not to be. One part of a three part order arrived the other items did not. When we phoned to enquire we were told there had been an issue and it would be delivered a couple of days later, we had to arrange someone to be here to receive the addition items, and at no stage did we get a sorry or could we refund the delivery cost… Read Full Review

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★★★☆☆

“Bit pricey, nice jacket, ”

Written on: 05/06/2016 by 462Dolan (1 review written)

Second of these jackets I have purchased. First one only lasted a year so am hoping this one lasts about longer. Quite pricey, but hopefully worth it… Read Full Review

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★★★☆☆

“Accurate sizes?”

Written on: 25/05/2016 by 311Leblanc (1 review written)

Good to be able to purchase these strides through GoOutdoors website. Only prob is the leg length wasn't mentioned and I had to send them back for being too long. That was all pretty easy so overall a good shop I will deal with again. Best if they had accurate measurement descriptions though… Read Full Review

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★★★☆☆

“Not available stock”

Written on: 22/05/2016 by Forbes61 (1 review written)

Most stock not available only managed to get 35% off the stock very poor. But happy with the items recived… Read Full Review

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★★★☆☆

“Disappointed. ”

Written on: 20/05/2016 by rkGutierrez464 (1 review written)

Disappointed I did not receive a small reel of elastic. Did not notice in advertisement, elastic ordered was only a few Cm long. Waste of money for me with p&p. … Read Full Review

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★★★☆☆

“Freedom Trail California Chair”

Written on: 10/05/2016

On the website, this chair looked perfect for my needs. When it arrived, however, it looked like a chair suitable for a child. While it looked quite sturdy, I do not think it would have stood the weight of a heavy person. None of the chairs I looked at on the Go Outdoors website gave any indication of total maximum weight capability, only the accompanying paperwork did but, of course by then, it was too late! My husband said he thought it was 100 kg limit, which was unsuitable for him. I did… Read Full Review

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★★★☆☆

“quality product”

Written on: 09/05/2016 by Marcus93 (1 review written)

Disappointed with bodywarmer, very little down filling, outer material flimsy and slightly material damaged. Able to return item to shop what was good… Read Full Review

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★★★☆☆

“I haven't received my trolley yet!”

Written on: 17/04/2016 by Rodrigo289 (1 review written)

Still waiting for trolley, ordered 2 weeks ago… Read Full Review

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★★★☆☆

“Berghaus Explorer Trek Plus GTX Boots”

Written on: 17/04/2016 by Jovany302 (1 review written)

These are good value but they are NOT the same design as the Explorer LIGHT GTX Boots of which I've worn my way through five pairs. I hoped they would be as good but so far they are not as comfortable because I can feel one of the fastening lugs pressing on my right ankle when they are laced up. Also, the tongues seem to be attached higher up the boot so it is not as easy to pull them on or off. I've done a few miles in them but unlike the Explorer Light I have my doubts as to how they will… Read Full Review

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★★★☆☆

“Calibre 22 Mountain Bike”

Written on: 16/04/2016 by asSnyder1948 (1 review written)

In retrospect having not cycled for years, I should have gone to a shop to get personal assistance. Ordering by email seemed like a good idea, but the delivery was late because the courier could not follow simple instructions when they first attempted delivery. The instructions for assembly were very poor. In part because the booklet had not printed a picture of the bike I had purchased and in part because some of the instructions did not appear to relate to the bike. It does not appear… Read Full Review

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★★★☆☆

“Get value but wait for it”

Written on: 10/04/2016 by tkTemple309 (1 review written)

Purchased Merrill walking shoes online. Promised in Sauturday but did not arrive tell Tuesday. Good job delivery guy knew where to leave them.wished they had arrived on the date as promised as I stayed in al day - what a waste of my time. Still the shoes fit perfect and we're just what I wanted… Read Full Review

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★★★☆☆

“Not the cheapest”

Written on: 09/04/2016 by Shieldszf1972 (1 review written)

£10 cheaper at Start Fitness today..... Bought a blue one… Read Full Review

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★★★☆☆

“Some amazing staff, some not so great!”

Written on: 02/04/2016 by johnnybrando (1 review written)

I order a RAB neutrino vest from go outdoors (which they price matched and knocked 10% off which was great) earlier this week. It was a store transfer as my local store didnt have one in (Liverpool). I got a call earlier that day to say it was in, but when I arrived they couldnt find it. an hour later it turned up (a staff member who had finished has put it to one side). One girl was really lovely, even offered me discount for the delay, but a couple of the other staff who were meant to be… Read Full Review

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