GO Outdoors Reviews - www.gooutdoors.co.uk

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★★★★☆
4.0 / 5
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★★★☆☆

“Next day delivery did not happen.”

Written on: 07/09/2014 by MarquisDalrymple258 (1 review written)

I paid the fee for next day delivery but the items did not arrive that speedily. Thankfully I received a refund. I do not live near a store so this delay would make me think twice about ordering from you again. I feel I may have wasted £5 on a discount card… Read Full Review

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★★★☆☆

“LEKI Thermolite Poles”

Written on: 04/09/2014 by Ignacio298 (1 review written)

All aspects of ordering, tracking and shipment were excellent and poles arrived several days ahead of schedule. Description of goods was lacking; info on packaging was better but too late to influence purchase. Yes, they are very light, but I had not appreciated that they achieved lightness by being significantly smaller diameter. This not only affects basic strength but also wip, all of which can be of concern on difficult descents; ideal for long easy treks but I will not be using them in… Read Full Review

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★★★☆☆

“Arrived on time”

Written on: 04/09/2014 by Rodrigoo123 (1 review written)

The order went through quicker than i thought but slight issue was the size i ordered for the trousers size 12 came to me as size 20 so i will have to make extra effort to get these refunded when i am free and the closest branch would be a drive to the lakeside store… Read Full Review

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★★★☆☆

“Quite pleased.”

Written on: 03/09/2014 by 1983Keegan (1 review written)

Not quite as big as expected , but reasonable value for money… Read Full Review

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★★★☆☆

“internet purchase”

Written on: 29/08/2014 by CloePugh51 (1 review written)

The beds arrived in good time and were easy to order, however when I tried to return them in store the girl on the check out was really helpful but the manager did not have a clue what to do, I had to tell him he was supposed to contact the head office but he just wanted me to leave the beds and sort a refund myself later, in the end I called the head office on my mobile and they told him what to do (after we had to call him back as he had wandered off). When I received my refund (which was… Read Full Review

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★★★☆☆

“Overall good with only a few teething problems”

Written on: 29/08/2014 by nvBrady359 (1 review written)

Ordered the Walhala 5-man tent, extra pegs & the discount card online as no store in the immediate area. Online shopping was easy and effortless as was payment. Options available are debit-/ credit cards/ paypal. Deliveries. They offer next day delivery service, but couldn't select online when doing the checkout? Phoned the customer care after 3 days to check on order,(state delivery is 3-5 working days) as order didn't show as processed yet. Was informed they were waiting for stock of the… Read Full Review

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★★★☆☆

“At last”

Written on: 26/08/2014 by qmWhite188 (1 review written)

Great product at a great price, just took to long to arrive… Read Full Review

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★★★☆☆

“Ok, not great.”

Written on: 19/08/2014 by McClellanrf223 (1 review written)

Delivery time was almost one week which is very slow compared to other providers… Read Full Review

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★★★☆☆

“Go Outdoors Card”

Written on: 18/08/2014 by Robinw1 (2 reviews written)

All items purchased good with the exception of the Go Outdoors card. I though that I was actually renewing my existing card, but ended up with being issued with a new card. When I used the new card at Go Outdoors in Southampton, I found out that the card had been issued to someone else with all their details on. Store management sorted it out very quickly. Surely it isn't that difficult to be able to renew an existing discount card online. You need to make it clear that you can't renew… Read Full Review

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★★★☆☆

“Products fine, poor delivery notification(s) and delay...”

Written on: 18/08/2014 by macduff36 (1 review written)

Products are fine, happy with them. Not happy with delay in sending out items and the lack of 'Go Outdoors' proactive contact regarding delivery. Ordered on night of Sun 3rd Aug. Didn't receive items until Thu 14th Aug with the only contact from Go Outdoors being acknowledgement of order on 3rd Aug and text on Wed 13th Aug to say that delivery would be made (although it didn't reference to Go Outdoors in the text) and an email from UK Mail on 15 Aug (again no reference to Go Outdoors… Read Full Review

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★★★☆☆

“great item, late delivery”

Written on: 17/08/2014 by Dillanj392 (1 review written)

The bed is very comfortable, love it. But paid for next day delivery and the parcel was delivered on Monday instead of Friday, i.e. had to wait 3 days. After calling customer service got £4.00 refund which was the difference of normal and next day delivery. The delivery people did not ring my doorbell on the Monday either, they pretended they did, but our concierge saw that they did not… Read Full Review

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★★★☆☆

“Collect In-Store just doesn't work”

Written on: 15/08/2014 by garethkthomas (1 review written)

I ordered a product recently (Coleman Event Shelter) using the collect in-store option on the website. The site showed it as being in stock, but when I went to collect, they hadn't picked the order and told me they were out of stock (despite their own system showing stock). They checked with two other stores (after being prompted by me), who were also both showing stock, and both said they were out of stock. I can only assume that they either have a broken stock management system, or they… Read Full Review

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★★★☆☆

“So slow”

Written on: 15/08/2014 by Lillianz297 (1 review written)

Product fine but major problem with delivery - long wait for delivery. Took 10 days to arrive so don't order if you want it quickly… Read Full Review

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★★★☆☆

“delivery times”

Written on: 14/08/2014 by poundy50 (1 review written)

the choice on the web site is very good and have no problem with this, the delivery of goods though takes far too long, even on standard post times… Read Full Review

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★★★☆☆

“delivery very poor”

Written on: 07/08/2014 by fourwheeler (2 reviews written)

delivery was made to the wrong address, the full delivery supplied but the company name was not on the parcel hence my goods where delivered to the wrong business premises… Read Full Review

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★★★☆☆

“Paddling Pool”

Written on: 06/08/2014 by Alexandrea (1 review written)

Ordered pool for a garden party with friends. Paid for next day delivery. It was not delivered until 5 days later . Hence it is still in box and never used as party took place without it and good weather gone. Would only recommend website to a friend if they were not relying in quick delivery . And the delivery company gave me 4 different delivery times in the day of delivery so I waited most of the day on delivery… Read Full Review

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★★★☆☆

“shouldn't have to call.”

Written on: 04/08/2014 by jjc978 (1 review written)

Ordered a sleeping bag for a birthday present; stayed showing as 'picking' on the website. Had to call to chase the order which resulted in it getting delivered. Subsequently arrived after the birthday… Read Full Review

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★★★☆☆

“Good delivery - poor returns”

Written on: 30/07/2014

- I purchased 2 coats from the Go website. They were delivered promptly. However, I made a mistake with the size of one of the coats. Go advertise "free returns" so I sent the item back & asked for my money to be refunded. Over a week later I have heard nothing & my money has not been returned to me… Read Full Review

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★★★☆☆

“discount card”

Written on: 21/07/2014 by NSB59 (1 review written)

I applied for a discount card. The card cost 5.00 with 0.50 to the mountain rescue cost 5.50 the bill came to 8.99 which I thought was a bit steep for p&p N Bagott… Read Full Review

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★★★☆☆

“Zenobia Porch”

Written on: 15/07/2014 by 129Watson (1 review written)

Bought the porch for the extra room and yes it is good for that and gave us the extra space we wanted but the downfall is that it does not lie flush to the ground it actually has a gap from the floor that will allow rain in. Is this a design fault. Great for sunny weather but not yet used it in the rain… Read Full Review

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