GO Outdoors Reviews - www.gooutdoors.co.uk

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★★★★☆
4.2 / 5
225
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★★★☆☆

“Should do better.”

Written on: 16/09/2016 by Lincolnl412 (1 review written)

very disappointed that my order was not complete. I had to request my credit card be credited it was not done automatically. Emails to help centre was a waste of time. I could not figure out whether it was me or the lady at the help center who was confused. She seemed to think I was looking for my money back. No,I wanted my walking shoes. It would be good if one was informed when items were back in stock. Item found in stock at a store 74 miles away and now was collect only. The customer should… Read Full Review

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★★★☆☆

“Delivery Problem”

Written on: 05/09/2016 by RCOR (1 review written)

Bought this for my son & ordered it in time for his planned camping trip. It was dispatched in plenty of time but didn't arrive! Not impressed as it transpired the carriers had marked it as 'delayed' but failed to notify Go Outdoors! Apparently there was a problem with the address label & it wasn't until I chased it up that they became aware of this; perhaps this part of the process could be improved? Consequently I can only rate this on service hence only 3 stars. The staff I dealt with at… Read Full Review

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★★★☆☆

“Good bag but causes problems when laden with a bit of...”

Written on: 30/08/2016 by X44dav (1 review written)

Love the bag, the sun visor is great as is the storage and waterproof cover. Only negative is when the bag has quite a bit of weight in and with child the hip straps slide down and painfully dig in to your thighs. Tried to adjust but the only way round it is to remove weight but you want to carry what you need, what you can carry and what you can fit in the bag… Read Full Review

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★★★☆☆

“Waited days just for a card”

Written on: 27/08/2016

I was expecting this to arrive by return as was only a card, but it actually took 5 days. We then paid a visit to the Exeter store and were extremely disappointed as the stock was very low and they didn't have half of the things that we wanted. I do appreciate that stocks would be lower out of the main summer season, but in August I would have expected a better selection. We were trying to kit out a caravan we had just bought, but thankfully Argos was next door… Read Full Review

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★★★☆☆

“Sale Purchase That Wasn't”

Written on: 20/08/2016 by moBarnes286 (1 review written)

I ordered two items in the recent sale ( ruck sack and a ladies coat). Both were confirmed only to be informed later that they were no longer available. If they had come up as out of stock initially I would not have been bothered - it was a sale after all - But to have them confirmed and then be told no is a bit irritating to say the least… Read Full Review

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★★★☆☆

“Size issues”

Written on: 17/08/2016 by Sherwoodir39 (1 review written)

I had picked a size 14 of these shorts in store and wanted another pair so I ordered online. They arrived but when I tried them on, although they fitted, they felt looser than the others. When I put the two pairs together there was definitely a difference in size. Kept both pairs but not sure why the size differed so much… Read Full Review

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★★★☆☆

“Could not deliver when promised”

Written on: 15/08/2016 by Jonah1651 (1 review written)

I ordered some items to be delivered by Collect +. I then received an email to say the items where too large to be delivered by Collect + so could I give an alternative address for delivery. I did this by email and asked for an expected delivery date but did not get a reply. I sent another email a few days later asking if they had received my first email - still no reply. After a few more days I rang the customer service number and was told they had a high backlog of emails and hadn't got… Read Full Review

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★★★☆☆

“Great tent, poor delivery”

Written on: 29/06/2016 by gasmt (1 review written)

Great tent and easy to order online. However I paid extra to have it delivered Saturday due to work , I called on Sunday after it hadn't arrived and was promised it would be delivered the next Saturday. It arrived on the Monday (luckily a neighbour took it in ) . The extra payment for Sat. delivery was refunded but I will not order home delivery again… Read Full Review

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★★★☆☆

“Good products, mediocre service and delivery”

Written on: 16/06/2016 by kindacold (1 review written)

After going into the store in Oxford and finding that the majority of the stock listed online was not in the store (I was shopping for climbing shoes), I decided to try shopping online. The store staff was quite pleasant, though they were severely understaffed and it took over 15 minutes for someone to come help me. I found a size that would work, then tried to order online. The website was fine, though the shoes that I actually wanted could not be shipped to me. They said that I could go pick… Read Full Review

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★★★☆☆

“Online ordering poor”

Written on: 13/06/2016 by Youngox379 (1 review written)

The online ordering is poor, if you reserve an item that is not in stock at local branch you will never receive it. Found this out by chance when I contacted customer service. Also if item is out of stock,in share house you again may never receive it even though it maybe in stock at several stores. And more, we visited our local store and was told they had none in stock. But after ordering one got a message saying they did have ab ex display model we could have at a discount... Why could… Read Full Review

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★★★☆☆

“Product fine, delivery notification an issue”

Written on: 12/06/2016 by JaedenRichards1991 (1 review written)

The product came in good time and in good condition. However the notification from the company making the delivery had no information as to what was being delivered or from which supplier. The order number had no relation to the order number from Go Outdoors. The message invited to me to click on a link, and in every respect had the semblance of a spam mail trying to access my computer. I did suspect it might be a genuine message as I was expecting the delivery but I was not prepared to… Read Full Review

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★★★☆☆

“Collect in store”

Written on: 12/06/2016 by 302Jones (1 review written)

I opted to collect in store as I had seen the Goods I wanted on line but didn't want to wait for delivery. Excellent service can't fault it. Was not happy to find the goods where at a higher cost in store though and they had my items in stock. I have bought in store before but feel that if I had a phone signal in store I could order and get much cheaper. There are 2 prices for goods?? doesn't seem right… Read Full Review

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★★★☆☆

“Great tent, poor delivery”

Written on: 10/06/2016 by BryceSalisbury369 (1 review written)

We ordered the Kalahari Elite 8 and porch/carpet/footprint. The tent box was ripped/damaged. Paperwork included just mentioned tent and price not that it came in two parts. When we opened the box the tent bag had printed on 2 of 2. I called and was told item 1 of 2 has been misrouted and would follow the next day. I called again a few days later and was told it was misrouted again and now was missing from tracking system. The package was delivered following this, however, in the meantime the… Read Full Review

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★★★☆☆

“Item delivered despite order cancalled!”

Written on: 09/06/2016 by 409Franklin (1 review written)

Ordered Catlike Whisper Matt Black helmet, but changed my mind and cancelled the order the very next day. Item was still not dispatched from warehouse at the time of cancellation, but the customer services did not intimate the warehouse about the order cancellation and item was still delivered! Had to go to a very lengthy return and refund procedure again !… Read Full Review

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★★★☆☆

“Bit disapointed”

Written on: 08/06/2016 by AndrewChilds (1 review written)

We ordered some stuff from Gooutdoors having first purchased a discount card, at checkout we then paid for a Saturday delivery because of the hours we work sadly this was not to be. One part of a three part order arrived the other items did not. When we phoned to enquire we were told there had been an issue and it would be delivered a couple of days later, we had to arrange someone to be here to receive the addition items, and at no stage did we get a sorry or could we refund the delivery cost… Read Full Review

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★★★☆☆

“Bit pricey, nice jacket, ”

Written on: 05/06/2016 by 462Dolan (1 review written)

Second of these jackets I have purchased. First one only lasted a year so am hoping this one lasts about longer. Quite pricey, but hopefully worth it… Read Full Review

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★★★☆☆

“Accurate sizes?”

Written on: 25/05/2016 by 311Leblanc (1 review written)

Good to be able to purchase these strides through GoOutdoors website. Only prob is the leg length wasn't mentioned and I had to send them back for being too long. That was all pretty easy so overall a good shop I will deal with again. Best if they had accurate measurement descriptions though… Read Full Review

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★★★☆☆

“Not available stock”

Written on: 22/05/2016 by Forbes61 (1 review written)

Most stock not available only managed to get 35% off the stock very poor. But happy with the items recived… Read Full Review

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★★★☆☆

“Disappointed. ”

Written on: 20/05/2016 by rkGutierrez464 (1 review written)

Disappointed I did not receive a small reel of elastic. Did not notice in advertisement, elastic ordered was only a few Cm long. Waste of money for me with p&p. … Read Full Review

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★★★☆☆

“Freedom Trail California Chair”

Written on: 10/05/2016

On the website, this chair looked perfect for my needs. When it arrived, however, it looked like a chair suitable for a child. While it looked quite sturdy, I do not think it would have stood the weight of a heavy person. None of the chairs I looked at on the Go Outdoors website gave any indication of total maximum weight capability, only the accompanying paperwork did but, of course by then, it was too late! My husband said he thought it was 100 kg limit, which was unsuitable for him. I did… Read Full Review

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