GO Outdoors Reviews - www.gooutdoors.co.uk

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★★★★☆
4.0 / 5
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★★☆☆☆

“Force's Discount Card”

Written on: 02/10/2014 by maMadden43 (1 review written)

My first visit was to get MRTE for my sons, gold DofE. I had received an email telling me you accepted Force's discount card and decided to use your store because of the discount offered. upon presenting my card I was informed that it was not valid without your membership card. Having to purchase your card negated the discount gained by the force's card. After paying for my product, I noticed that the teller had, even after having had a conversation about not benefiting because of having to buy… Read Full Review

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★★☆☆☆

“Poor customer service has been experienced ”

Written on: 29/09/2014 by Mikeandmichelle (1 review written)

We have visited taunton store many times and apart from the female manager and a supervisor who has assisted once or twice the till staff have been appalling. My husband made a complaint about a member of staff as she was full of attitude and in fact to the point that she was verbal long complaining about the aircon rather then dealing with our transaction. Another experience was with a young gentleman who had obviously never been taught any manners We had an experience when looking for a… Read Full Review

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★★☆☆☆

“Ridged shoes not a good idea for me.”

Written on: 23/09/2014 by JosieG (1 review written)

Delivary was fine and on time in fact quicker so no problems with Go outdoors. The problem was the sandals themselves. I did not realise how big the ridges on the footbed of the shoe were and this caused problems. When I was wearing this to walk around Milan they caused a number of blisters on the underside of my feet. Added to the blisters caused by the straps (despite continously adjusting) this made for quite sore feet and a painful weekend. The shoes were fully adjustable as a plus but… Read Full Review

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★★☆☆☆

“Slow service and less than helpful staff”

Written on: 19/09/2014 by Jaylona365 (1 review written)

I actually ended up cancelling my order as it was going to take too long to arrive. I had tried to phone to see if it could be sped up any but was told that was not possible. Then was told if i wanted to cancel it would be easier to do myself online. When i did cancel it took ages for confirmation to come through of the cancelation… Read Full Review

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★★☆☆☆

“Good product, lousy communication ”

Written on: 19/09/2014 by ZaidSmith232 (1 review written)

We have purchased a great product Go Outdoors communication system sucks The blurb says upto 5 days delivery except after 5 days waiting you get an email saying sorry could be longer and don't give you any idea how much longer, guys this doesn't help. I had to resort to calling the helpline complaining and requesting next day delivery when available. then when it is.in stock and being disbatched nothing no email no message... nothing... communications is the best way to keep your customers… Read Full Review

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★★☆☆☆

“Products great, delivery company an utter shambles”

Written on: 15/09/2014

Don't get me wrong. I do like Go Outdoors. My local shop is great, assistants are very friendly and helpful, the products are good value for money. However, it was the very first time that I used Go Outdoors online shopping that led to an online shopping experience to forget. Go Outdoors is let down by the delivery company they are using, www.ukmail.com. Twice I had to reschedule delivery, although I am at home most of the day, working. But for some reason UK Mail were able to pick the 20… Read Full Review

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★★☆☆☆

“Poor delivery service”

Written on: 06/09/2014

Website great, products great, price great. Let down by uk mail delivery service, but, once I contacted go outdoors directly it was much easier. DO NOT TRY TO SORT OUT A NEW DELIVERY SLOT DIRECT WITH UK MAIL!!!… Read Full Review

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★★☆☆☆

“unorganised”

Written on: 31/08/2014 by MattyW (1 review written)

Went into store to buy boots, only pair left were on a manaquin, and looked like they had been well used. Sales assistant helpful and agreed boots were in a bad condition. Had a look online and told me there were my size available. Got home and ordered them, only to get an email 24hrs later telling me boots were not actually available. If details were more up to date I would have known that they weren't available and found another pair while I was still in store. All in all very disappointed… Read Full Review

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★★☆☆☆

“Inept Customer Service”

Written on: 31/08/2014 by 94Goodman (1 review written)

This is a copy of an Email I sent to which I have received no reply! Thanks Leanne, you may want to pass this to your Customer Service Manager. This is not a world class Customer Service response. Can you even conceive of John Lewis or M&S or even Amazon telling a customer,in effect: a. We don't have enough stock to fulfill your order. b. We don't know when we will. c. It's up to you to find out when we have restocked and you can reorder then (and pay double postage). The somewhat… Read Full Review

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★★☆☆☆

“Campning Table”

Written on: 28/08/2014 by 433Nielsen (1 review written)

The table arrived and was so badly packed it arrived damaged. I had to make arrangements for the return which was very inconvenient. Also the table was not as it looked on the web site… Read Full Review

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★★☆☆☆

“inundated with advertising”

Written on: 27/08/2014 by 314Woodruff (1 review written)

I ordered one loo and got 4 ? - the large packet took two weeks to get to me - apparently the delivery man tried three times to deliver - though left no card - after I called twice I recieved the packet - on realizing they had sent too many I telephoned the company - imagine my surprise when they collected the next day - I wish their delivery service was as efficient as their collecitng servive- since purchasing this one item my internet has been flooded with their advertising - each time I… Read Full Review

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★★☆☆☆

“Poor customer service”

Written on: 25/08/2014

Placed order, I had to email chasing order to be told one item was out of stock (this was a week after I ordered the items) only to find they had plenty in stock at their Coatbridge store. After telling them to cancel the out of stock item, I had to chase the outstanding item again for delivery. So 2 weeks approx for delivery. Sorry, not good enough… Read Full Review

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★★☆☆☆

“1st delivery lost and second delivery to late for our...”

Written on: 22/08/2014 by Dereon272 (1 review written)

Waste of time and money first delivery was lost in their system and second delivery didn't make it to us in time for our holiday. I went to purchase items required from in store and eventually got some of the items. My Nevada chairs both broke while on holiday so not good quality. And to top it off I now have to wait 10 days for a refund on the original order that was not delivered. Funny how money can be taken at time of purchase instantly but if the shop gets it wrong it still has to take 10… Read Full Review

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★★☆☆☆

“terrible collection service”

Written on: 20/08/2014 by jidberg (1 review written)

I had a number of items I needed for our first family camping trip and attempted to order online. First problem I encounted was ordering.. You cannot order unless your local store has stock. Okay I thought this must mean it will be ready for immediate collection?! Oh no, not the case! My order took a week until I received an email to inform me of arrival into our Loughborough store. Off I travelled to collect my order. Was it easy to collect? Oh no, I waited at the till for over 30mins for my… Read Full Review

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★★☆☆☆

“Very Slow Service”

Written on: 20/08/2014

I ordered one item from Go Outdoors along with a variety of other fishing equipment from various other sites. They were the only ones charging delivery costs but the cheap cost of the product balanced my choices. Absolutely everythinmg I ordered from all the other sites, at nil delivery costs arrived within 48 hours. A week later still nothing, no update, apology - anything. I contacted Go Outdoors and was told there was a backlog at the warehouse, would I like to cancel?? Received goods 10… Read Full Review

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★★☆☆☆

“delivery not up to much”

Written on: 18/08/2014 by miskity (2 reviews written)

I ordered 2 identical items that had a delivery of 3-5 days. after 4 days I had received noting to say they were coming so contacted the company. I was told this was a busy time and the items would be sent out that afternoon or the next day. It took another 2 days before they dispatched them. Therefore we weren't able to use them on holiday. If the company was busy they could have sent out an e-mail saying so or put a message on their web site advising this. Also promising to send something… Read Full Review

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★★☆☆☆

“No Communication about orders”

Written on: 18/08/2014 by 123coll (1 review written)

Ordered £74.00 worth of goods , after 8 days waiting i ontacted GO Outdoors who then informed me the items were not in stock . At time of ordering they were in stock . Cancelled the order and bought the same items from my local GO Outdoors store .Staff at the Taunton store could not be more helpful… Read Full Review

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★★☆☆☆

“Very slow and only partial delivery”

Written on: 15/08/2014 by CamrynHarper6 (1 review written)

Disappointing overall. Slow delivery due to waiting for the item not in stock although it was stated as in stock online. When finally received notification of dispatch I was told only 1 item was now available anyway. I waited over a week to even hear that this was the case. Not up to scratch I'm afraid… Read Full Review

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★★☆☆☆

“Backpack order arrived too late”

Written on: 13/08/2014 by rhonamac1 (1 review written)

I ordered a backpack for my daughter's Duke of Edinburgh expedition but unfortunately it arrived a week and a half later than the due date. I have ordered from Go Outdoors before and have experienced nothing but excellent service so this experience was a bit disappointing - won't stop me from ordering from them in the future though!!… Read Full Review

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★★☆☆☆

“Slow customer service, best item cancelled, slow delivery”

Written on: 11/08/2014

Bought a discounted waterproof jacket that was the most important item on the shopping basket; with that I added the GoOutdoor card and a product to wash the waterproof item above. I paid for express delivery, expecting to receive the items the next day. The next day I didn't receive anything but an email to say that the waterproof jacket was out of stock (even if it was showing in stock on their website) but they would send the other items anyway. I replied straight away to say that there was… Read Full Review

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