GO Outdoors Reviews - www.gooutdoors.co.uk

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★★★★☆
4.2 / 5
140
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★★☆☆☆

“great product but really poor online shopping experience”

Written on: 15/06/2016 by bigbeardyweirdy (1 review written)

On a positive note the self-inflating matresses are excellent I am really happy with them but i will probably not order through GO Outdoors again. The delivery company failed to deliver in either of the two slots that they provided to me, they did not leave a calling card and they were impossible to contact after failing to deliver. I had to go through Go Outdoors customer services to locate my products and they really didn't seem to care about my problem at all. Their attitude was: "We have… Read Full Review

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★★☆☆☆

“Ordered Online”

Written on: 09/06/2016 by DisappointedatGoOutdoors (1 review written)

I ordered two folding Hi Gear marquis chairs online. The items were described as in stock. Ten days later I got an email to tell me that the chairs were No Longer in stock so therefore could not be delivered. Customer Service came up with some lame excuse. I wouldn't order any thing from the Go Outdoors website… Read Full Review

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★★☆☆☆

“Ok but not what I wanted”

Written on: 03/06/2016 by DenisseMacGregor1990 (1 review written)

When I ordered these I expected them to be at least loud enough for me to want to turn them down a notch or two, but no they're just not slightly underpowered. Don't expect them to last anywhere near 7 hrs as stated either as I haven't got past 5 hrs yet. The sound quality is slightly tinny but overcame that problem with my bass boost setting on my phone. Overall it's better than most , but would not recommend them if your into your music quality at all… Read Full Review

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★★☆☆☆

“Stone age internet shopping”

Written on: 31/05/2016 by Howardz1993 (1 review written)

I'd recommend Go Outdoors as a showroom, a place to see, touch and feel the goods before purchase. If you are lucky enough to choose something that is in stock then the shopping experience could be good. In my case, I've decided to make the purchase online and I was very disappointed when I tried to complete my order (camping gear, about 10 items) and found out that many items where only available to buy on a specific shop. Worse still, when I called a shopping in London about a tent listed as… Read Full Review

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★★☆☆☆

“Waterproof over trousers”

Written on: 25/05/2016 by Raphaelc200 (1 review written)

The trousers themselves were only £7, but to be honest, they weren't worth it. There is daylight showing through some of the seems before even trying them on, I doubt I'll wear them in anything other than an emergency… Read Full Review

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★★☆☆☆

“no stock, no callback, no email”

Written on: 10/05/2016 by 387Kent (1 review written)

ordered the bike for a saturday delivery, waited in, didnt turn up, rang them and was told that they didnt have any stock, was then told something about checking the warehouse and would contact me but noone got back to me, cancelled the order on the website but got no confirmation about the cancelled order so had to ring again to confirm, was not kept informed about the order at all. Then get an email to ask me to review my recent purchase!!!!!!… Read Full Review

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★★☆☆☆

“Wrong product description”

Written on: 05/05/2016 by Kiersten332 (1 review written)

I ordered a pair of Oakley Flak Jacket XLJ photochromic sunglasses specifically required for changing light when cycling. The item was described as "Adapt to variable light conditions with the “Transitions® SOLFX™” photochromic lenses". The product that was sent did not have these lenses, rather consistent iridium lenses that do not alter. When I asked GO Outdoors' customer service team to send me the correct item, I was promised by two different representatives that they would try to… Read Full Review

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★★☆☆☆

“Great product but poor ordering procedure”

Written on: 06/04/2016 by AndrewTF (1 review written)

The chair I ordered is superb and I'm waiting for the fine weather to arrive so that I can sit out in the garden. However, I ordered at the beginning of the 15% off offer but couldn't implement the code at checkout. I then thought I would go into store in Wigan and buy one there instead but could not cancel the order on-line. My account was showing the order and asking me if I wanted to cancel but each time I said yes it went back to my order. In the end I accepted I would not receive my… Read Full Review

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★★☆☆☆

“Flat out 3 leg bed”

Written on: 16/03/2016

I am afraid I needed to return the item. It was simply far too big and did not fold down which is essential for camping. I therefore did not unpack it further but returned it for a full refund. Thank you Outdoors… Read Full Review

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★★☆☆☆

“Delivery of product. ”

Written on: 13/03/2016 by jjVelez65 (1 review written)

Very disappointed with the time it took for my product to arrive. Ordered on the 25th February but was not delivered till 5th March… Read Full Review

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★★☆☆☆

“Great collection, doubtful service”

Written on: 11/03/2016 by marcel-mitecon (2 reviews written)

Bought a pair of Mammut Brecon GTX reputed boots at Go Outdoors Coatbridge. Advised by Go Outdoors as well. After 3 months the front of the sole gone and of course leaking. Send out to LSR via Go Outdoors and they came back with the comment that the boots were leaking (how surprising if the holes are visible). Go Outdoors did not want to replace them even though it was obvious that these boots were rubbish and normal walking ruined them. Whatever we argued and discussed no way they want to… Read Full Review

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★★☆☆☆

“Not Good Service”

Written on: 03/03/2016 by JHumphrey (1 review written)

We visited go outdoors in Milton Keynes to purchase a tent and we found one we liked for £199 on offer. They didn't have any in stock so I ordered a discount card and went back 2 weeks later. When I returned that still didn't have any in stock but the price had gone up by £100. When we want on line it said that Milton Keynes had 2 in stock. On both occasions no-one approached us or even came in the tent section and when we found a member of staff they had no experience of tents and was… Read Full Review

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★★☆☆☆

“Slow,slow,slow”

Written on: 15/02/2016 by Mandjw (1 review written)

A gift voucher is a gift voucher so nothing to review there but it took an incredibly long time to arrive!!!!… Read Full Review

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★★☆☆☆

“Complete lack of communication”

Written on: 02/02/2016

Having visited a store and tried various jackets we ordered online as the correct sizes were not available in store. All seemed well and although there did not appear to be an option to amend delivery address I could at least leave an instruction to deliver to a neighbour (UKMail). Got all the normal confirmation emails and then a card through the door for failed delivery - i.e. was not left with a neighbour. Got on to UKMail website to, once again, instruct to leave with a neighbour. Also… Read Full Review

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★★☆☆☆

“Still waiting for the larger size replacement as...”

Written on: 31/01/2016 by West126 (1 review written)

Still waiting for the larger size replacement as arranged on the phone… Read Full Review

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★★☆☆☆

“Lasted 2 days”

Written on: 28/01/2016 by Dave220 (1 review written)

These are not suitable for rough terrain. Highly effective in providing grip but the rubber webbing holding them together wore and snapped in multiple places by middle of a second day's hill walking. If you are sticking to pavements they will probably serve you well… Read Full Review

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★★☆☆☆

“zip”

Written on: 18/01/2016 by TraceDaniels (1 review written)

Jacket was delivered very quickly. Ordered size 12 but found it on the tight side. The zip seemed to be on the opposite side so quite fiddly to zip up… Read Full Review

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★★☆☆☆

“Used headtorch sold as "New"”

Written on: 06/01/2016 by MichaelJacob (1 review written)

I have used Go-Outdoors in the past because of their price-match promise and have found them helpful and competitive but a bit dis-organised. I recently reserved a Coleman headtorch from their Edinburgh store which was collected for me by a relative and delivered to my home 100 miles away. When I opened the package I discovered that the batteries had already been installed and were nearly flat. My guess is that this was a demonstration model and was probably the last one in stock. Even so, they… Read Full Review

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★★☆☆☆

“Their Customer Service is non-existent”

Written on: 16/12/2015

I bought the Craghoppers Ennis Jacket from Go Outdoors for £50. After ordering, I found it cheaper on the Craghoppers website for £37.50, so I emailed Go Outdoors as they have a price promise. After a week I had not heard anything back from them so I emailed them again. I have still not heard anything from them. I don't think they want to honour their price promise… Read Full Review

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★★☆☆☆

“Poor delivery good product”

Written on: 15/12/2015

I stayed in for delivery when I went to the door a card had been left no information on it had to look up tel no eventually ringing it rang told it be there following day never came now two days lost same procedure plenty more went on like war and peace exceptionally frustrated in the end with days lost and tel calls estimated money loss £ 300 a very dear pair of trainers… Read Full Review

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