GO Outdoors Reviews - www.gooutdoors.co.uk

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★★★★☆
4.1 / 5
105
82% of users recommend this
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★★☆☆☆

“Good Service and helpful”

Written on: 31/07/2015 by Ethant63 (1 review written)

Excellent service, I would recommend to others. The cycling clothing was great. I wore the items on the Hadrians Wall C2C ride… Read Full Review

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★★☆☆☆

“still waiting reply”

Written on: 22/07/2015

Ordered a product paid for mext fay delivery. Never arrived sent email with info required as to order reference atc still await a reply as to why it took 2 days ? Not the best 1 would think manners cost nothing… Read Full Review

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★★☆☆☆

“Poor stitiching”

Written on: 22/07/2015 by Maximf29 (1 review written)

Vango Sherpa 70+10 Backpack was purchased online as not available instore. Arrived promptly but when packing for the first time stitching around the top drawstring failed so drawstring was useless. Checking other seams the stitching was also poor quality. Due to time pressure had to return item to Basildon branch where staff were excellent in helping with purchase of a replacement - not Vango… Read Full Review

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★★☆☆☆

“Why am I still waiting?”

Written on: 21/07/2015 by FletcherGarner176 (1 review written)

Placed my order on-line on 7/7, got the expected "thank you for your order" email but, despite TWO emailed enquiries NO GOODS - the hold-up would seem to be with the issuing of my discount card!!!!!… Read Full Review

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★★☆☆☆

“Very poor delivery service”

Written on: 16/07/2015

When ordering a product, if it's for sale on the website and available for delivery you assume that it's in stock. No indication of this on the website so again assume it will be delivered on time. After the expected time comes and goes I here nothing. Contact them and am told that they are waiting on two items from manufacturer. I point out that there was no mention that the items were out of stock and was told that they are in stock but they are waiting on delivery!!!! Ummmmm then that… Read Full Review

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★★☆☆☆

“Not the best....”

Written on: 11/07/2015 by 76McGee (1 review written)

Initially drove to our local store as they were showing stock online, only to find they were out of stock. Ordered online only to recieve the wrong item in the post a few days later.... had to return to the store for a refund after calling customer services only to find out there was no stock available. Ended up buying the item I required on ebay at a lower price that was delivered next day, so my online shopping experience cost me the price of a phonecall and in effect x2 30mile round trips to… Read Full Review

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★★☆☆☆

“Purchase Problems”

Written on: 07/07/2015 by Wyattww1988 (1 review written)

Order was cancelled by GO due to lack of stock. It took three weeks for GO to advise (plus several queries from me about why the order had not been processed)… Read Full Review

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★★☆☆☆

“cancelled items arrived”

Written on: 07/07/2015 by Kolton243 (1 review written)

I cancelled the items because I realised they wouldn't arrive before my holiday. Whilst on holiday I received 41 texts to tell me my order was due for delivery at x time. The parcel has indeed arrived and know I have to return it… Read Full Review

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★★☆☆☆

“Ends fell of”

Written on: 05/07/2015 by Terry354 (1 review written)

It was quite comfortable but we folder them up the rubber feet where down in one inche of "glanstonbury" mud… Read Full Review

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★★☆☆☆

“Polls inadiquate”

Written on: 04/07/2015 by 228Connell (1 review written)

Windbreak material good quality but poles did not show bottoms correctly and you have to have very soft ground as the poles do not look like they could be hit L… Read Full Review

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★★☆☆☆

“I'll fitting ”

Written on: 03/07/2015 by Mika66 (1 review written)

Looking forward to wearing these so when I did I was greatly disappointed another pair of I'll fitting walking pants I found the zip off point too low the room in the thighs and groin area very restrictive probably will not wear again… Read Full Review

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★★☆☆☆

“Price changed”

Written on: 25/06/2015 by Ainsley159 (1 review written)

I bought a Berghaus fleece jacket on-line for £45. I then received an email asking me give a review for the jacket I bought but with the price shown at £36. I now feel aggrieved because I seem to have overpaid. Not happy! … Read Full Review

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★★☆☆☆

“A bit of a let down”

Written on: 22/06/2015 by Quinlan305 (1 review written)

Perhaps I did not look at the description well enough, but when it arrived I thought it was a mistake and I was sent a rucksack for children. It is, in fact, very small for an adult and rather expensive for that size. The quality is ok but the size is almost a joke… Read Full Review

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★★☆☆☆

“failed to provide correct order”

Written on: 20/06/2015 by 93Alexander (1 review written)

Ordered set of waterproof outer clothing. Trousers were at size xxl received xs. Returned item to address on collect plus label but used Royal mail explained same to customer service awaiting response item should be in your returns so replacement should have been received this week.Nothing received and no explanation… Read Full Review

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★★☆☆☆

“Courier not able to find adress”

Written on: 13/06/2015 by Preston178 (1 review written)

Product took 6 days to arrive.Courier couldn't find address.they had parcel for 5 working days. Go Outdoors should use Royal Mail… Read Full Review

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★★☆☆☆

“Lack Of Response”

Written on: 12/06/2015 by MikeGoss (1 review written)

Their automated replies promise a reply in less than 3 days, it tooka a week, and threats of referral to my card ossuer tpo get any sort of esponse. BEWARE!… Read Full Review

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★★☆☆☆

“Discount”

Written on: 09/06/2015 by JosieMcCall (1 review written)

The reason for my visit was to purchase a tent and with an extra 15% off tents seemed a good offer. However, my local store did not have specific tent I required in stock, I checked whilst in the store and another store 40 miles away did but there was transfer between stores. Was advised to click and collect - which I did when I got home. Email advising this product not in store - someone will ring to discuss another option. Ordered product online. Even though 15% discount was plastered all… Read Full Review

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★★☆☆☆

“Long delivery wait”

Written on: 17/05/2015 by Markusb102 (1 review written)

Have used home delivery plenty of times before but very disappointed this time.Ordered items on 1st May and did not arrive till 11the may. Paid £4.95 for a poor delivery and not much info from yourselves, all I got up till the day before delivery was items dispatching soon...value of items would of got a better score if delivery was up to standard, no good when you have to purchase a stand in some where else… Read Full Review

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★★☆☆☆

“Perhaps it's just the delivery company.........”

Written on: 12/05/2015 by Thidwick (1 review written)

I ordered a sleeping bag. I checked it was in stock and ready for delivery, as I wanted to travel, needing the sleeping bag, within about 10 days. Vango Ultralite 600 sleeping bag. The delivery company sent me an email one morning, whilst I was at work, saying that they would deliver the bag later that day. They didn't. They sent an email saying they had tried to make a delivery. They hadn't because my wife was at home all day. Just same thing on next day. Email promising delivery, no… Read Full Review

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★★☆☆☆

“Instruction to put up tent?”

Written on: 01/05/2015 by NancyBradshaw326 (1 review written)

New to camping Bought tent online Delivered on time Opened tent checked contents Read instructions Clearly said lay the FOUR poles 2 short and 2 long out ????? Only 2 long and 1 short in bag Phoned for advice Told to take to nearest store to replace Done Opened 2nd tent Same again? Took back to store Members of Staff unable to help much ( but very polite ) Tent not on display They did not know how to put up tent? Member of staff tried to get info off the internet Turns out info on Label… Read Full Review

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