GO Outdoors Reviews - www.gooutdoors.co.uk

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★★★★☆
4.1 / 5
83
83% of users recommend this
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★★☆☆☆

“Shocking delivery.”

Written on: 01/04/2015 by OmariStack (1 review written)

Was told product was at delivery centre only to drive over 30 miles to get it to find it had been delivered. Was in a pre 5pm delivery and was delivered after 5… Read Full Review

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★★☆☆☆

“Very poor product quality”

Written on: 20/03/2015 by Beasleypl398 (1 review written)

The product (Energize Power Bar) was delivered damaged - flat, probably melted before… Read Full Review

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★★☆☆☆

“delayed delivery tried to rearrange could not be...”

Written on: 20/03/2015 by CollinMcDaniel1956 (1 review written)

delayed delivery tried to rearrange could not be bothered to answer my questions then delivery got lost. finally got my order 3 weeks later and still sent wrong size socks. very poor… Read Full Review

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★★☆☆☆

“Not good service”

Written on: 15/03/2015

I waited two weeks for my order. Not impressed… Read Full Review

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★★☆☆☆

“Where do I start?”

Written on: 14/02/2015 by igWilson236 (1 review written)

I ordered a t-shirt and paid postage - amazing service it arrived within a day! Then things went downhill - badly. I ordered a jacket and another t-shirt. The cost of the jacket meant delivery was free - good stuff and nice touch. So a few days later nothing had arrived, no despatch advice and I got in contact. Well you get an acknowledgement within a few hours telling you when to expect a reply. So you wait again for a day or two. In my case I was advised the order was delayed because… Read Full Review

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★★☆☆☆

“returns process far 2 slow ”

Written on: 09/02/2015 by Julianna102 (1 review written)

item was ok but 2 small for me but the returns process 2 slow so awaiting refund so i can get new coat but won't be using go outdoors again and pay that little extra elsewhere where processing times are alot better… Read Full Review

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★★☆☆☆

“Blizzard Boots”

Written on: 07/02/2015 by bqMorales136 (1 review written)

Promised item for Thursday after 10am when we went to pick up they we not in. Said they would be in later that day, wentback 3 hours later still not there, it was the store manager that told us they would be there… Read Full Review

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★★☆☆☆

“Poor Communication”

Written on: 05/02/2015 by Downey47 (1 review written)

Purchased this product from Go outdoors online, who have been brilliant in the past. The order was cancelled by Go outdoors and I was not informed as to why. When I e-mailed querying this I was informed of the reason that the item was out of stock. I then queried if I would be entitled to purchase the item at the price I originally ordered the item, as it was discounted further. I recieved no reply. … Read Full Review

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★★☆☆☆

“Slow delivery”

Written on: 03/02/2015 by Taliyah424 (1 review written)

Very slow delivery took over a week, boots good quality and reasonably priced… Read Full Review

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★★☆☆☆

“racksack not received after the payment”

Written on: 26/01/2015 by tommybort (1 review written)

I'm very sad, but the experience with this shop is not very good. After 3 weeks from the payment of the racksack, i received an email that tolb me the racksack came back to the shop because it was a problem. I sent my true address so i don't know wich type of problem it could be. It was a gift for my girlfriend. After this emai i asked if they could ship me again the parcel because i had rush to receive it. They told me that they had refunded the money and i had to order and pay again the… Read Full Review

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★★☆☆☆

“Poor delivery service”

Written on: 08/01/2015 by mzTerry97 (1 review written)

I ordered a jacket on line on. I finally received the jacket having been promised delivery twice before in finally arrived.very shoddy from the delivery company… Read Full Review

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★★☆☆☆

“Surprised couldn't do voucher online and found site clunky”

Written on: 29/12/2014 by CailynO'Connor271 (1 review written)

Surprised couldn't do voucher online and found site clunky… Read Full Review

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★★☆☆☆

“After phoning to cancel an order due to an error made...”

Written on: 14/12/2014 by Hollandks377 (1 review written)

After phoning to cancel an order due to an error made by myself, I was assured by staff that it was cancelled. The order arrived and when I phoned to cancel was told it would be collected for return on Monday. I waited all day for someone to arrive to no avail. I phoned early evening to be told I would have to wait until the supervisor came into work on Tuesday. I came home to a message, they were trying to contact the courier but couldn't. Then the courier arrived, luckily we'd been… Read Full Review

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★★☆☆☆

“I have yet to receive the items. The delivery company...”

Written on: 08/12/2014 by gruffwaters (1 review written)

I have yet to receive the items. The delivery company employed by Go Outdoors, failed to deliver the items as there was no one home I logged onto their system however an alternative delivery was not forthcoming. They failed to communicate that the items had been returned to Go Outdoors. I have phoned Go Outdoors twice and asked for redelivery, this has not happened yet. I have not had issues like this in the past with Go Outdoors so can only assume it is due to the new delivery company who… Read Full Review

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Noomsnet's Response to gruffwaters's Review

Written on: 10/12/2014

They seem to have terrible customer service when something goes wrong, mine was similar. They dont let the customer know something has gone wrong.

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★★☆☆☆

“Paid extra for next day delivery, got a text saying...”

Written on: 28/11/2014 by Didogbh (1 review written)

Paid extra for next day delivery, got a text saying it'd be with me in the next hour - didn't arrive until the following day… Read Full Review

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★★☆☆☆

“Poorly packaged”

Written on: 07/11/2014 by Littlegem85 (1 review written)

Ordered a voucher for a Christmas present as there isn't a store near me. When it arrived it was really badly creased and poorly packaged looks awful to give as a gift… Read Full Review

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★★☆☆☆

“Good product - bad delivery”

Written on: 06/11/2014 by AgustinGarrett (1 review written)

Having paid premium for overnight delivery, it was not achieved in 24 hours nor 48 hours. Premium was been refunded without quibble… Read Full Review

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★★☆☆☆

“Not Happy ”

Written on: 22/10/2014 by lilnikkita (1 review written)

I think I had the misfortune of experiencing a mistake in delivery that normally doesn't happen, so that is why I would still recommend. However, the mistake resulted in a big inconvenience on my part. I paid extra money to have a sleeping bag shipped to me overnight since I was getting ready to travel. The sleeping bag did not come when expected and not only did I spend money talking on the phone to costumer service, but I had to ask for a refund for the extra shipping costs, which should have… Read Full Review

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★★☆☆☆

“Nothing very good for the price”

Written on: 10/10/2014 by Victorone (1 review written)

I have had the boots for just over a month and they were great, we had some rain and, well my feet got wet. Took them back to the Warrington store, the assistant said she would have to send them away to see what they say. To me it doesn't matter what they say my feet got wet when the boots are supposed to be waterproof.We will have to wait for the outcome… Read Full Review

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★★☆☆☆

“Delivered to wrong address”

Written on: 09/10/2014 by 351Fox (1 review written)

Decided to pay with PayPal. Go Outdoors then linked my PayPal email address with the delivery address I used for a previous purchase without confirming this with me in any way. This delivery address is now well out of date. Emailed support immediately and called the next day but they couldn't do anything until the product was already out for delivery. They promised to contact the courier and make sure my new address was updated, but parcel tracking showed the delivery still went out for drop… Read Full Review

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