GO Outdoors Reviews - www.gooutdoors.co.uk

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★★★★☆
4.2 / 5
147
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★★☆☆☆

“Lack of communication ”

Written on: 27/07/2016

I ordered goods online on the 12/13th July , I contacted customer services as I had not received any of my order by the delivery date to be told that one of my items had been out of stock , I had received NO email to this, had I have had I would have cancelled order and went else where as One of the items was the one piece of equipment that I really wanted when going away camping. I emailed company and received another email back 3 days later apologising I hope this does not happen to other… Read Full Review

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★★☆☆☆

“Three Day Zip - poor quality”

Written on: 21/07/2016 by KennoCamper (1 review written)

Zip pocket on the leg failed after 3 days - otherwise a good fit and good product. I don't have the time to send them back - So I'll just say I'm not pleased with this product… Read Full Review

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★★☆☆☆

“Poor Courier Choice”

Written on: 16/07/2016

I got my purchase about 9 days after I made the it. The courier email info was incorrect stating they attempted delivery when they hadn't, leaving a call card when they hadn't and after a bunch of phone calls, delivery was rearranged for the Monday, however this didn't happen either. Unfortunately I lost faith in the info Go outdoors were giving me from the courier they choose to use and I feel that Go outdoors should be doing more to make sure they use a courier company that live up to… Read Full Review

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★★☆☆☆

“Hi Gear Warner Mens Sandals”

Written on: 14/07/2016 by mactheniphe (1 review written)

Service very good - no complaints. The Sandals - poor. though comfortable at first, plastic links on the outside under the ankle bone are sharp-edged and have taken the skin off my foot- admittedly on one side only. I have tried sanding them and will see how I get on… Read Full Review

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★★☆☆☆

“jacket not arrived”

Written on: 11/07/2016 by micheleo1947 (1 review written)

The Jacket was a present for my grandson. He lives in a top floor flat and despite 3 attempts at delivery the item has Not been delivered. The fault must be with delivery service :- Do they wait for door to be answered Do they give enough time Every time they miss delivery by minutes. We as a family are very pleased with Go Outdoors and always buy a nd recommend you… Read Full Review

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★★☆☆☆

“Shoe sizes wrong”

Written on: 04/07/2016 by Marc319 (1 review written)

I orderered two pairs of walking shoes, one pair expensive and a cheaper pair. My shoe size is 10, but the cheaper pair where marked as size 10 but obviously a smaller size 9. Therefore I had to return these shoes, as yet I have had no replacement or refund… Read Full Review

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★★☆☆☆

“I Thought the customer came first! ”

Written on: 01/07/2016 by StanleyCarr283 (1 review written)

Having bought my wife a pair of sandals, she found that they were too small, even though she always has the same size shoe with out any problems. Having contacted the supply store, and being left on hold to listen to some awful music,I was informed that the next size up was not available in store and that the sales assistant had no idea of when the next delivery was due. I'm now stuck with a pair of sandals i cant use and out of pocket. Very disappointed… Read Full Review

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★★☆☆☆

“great product but really poor online shopping experience”

Written on: 15/06/2016 by bigbeardyweirdy (1 review written)

On a positive note the self-inflating matresses are excellent I am really happy with them but i will probably not order through GO Outdoors again. The delivery company failed to deliver in either of the two slots that they provided to me, they did not leave a calling card and they were impossible to contact after failing to deliver. I had to go through Go Outdoors customer services to locate my products and they really didn't seem to care about my problem at all. Their attitude was: "We have… Read Full Review

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★★☆☆☆

“Ordered Online”

Written on: 09/06/2016 by DisappointedatGoOutdoors (1 review written)

I ordered two folding Hi Gear marquis chairs online. The items were described as in stock. Ten days later I got an email to tell me that the chairs were No Longer in stock so therefore could not be delivered. Customer Service came up with some lame excuse. I wouldn't order any thing from the Go Outdoors website… Read Full Review

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★★☆☆☆

“Ok but not what I wanted”

Written on: 03/06/2016 by DenisseMacGregor1990 (1 review written)

When I ordered these I expected them to be at least loud enough for me to want to turn them down a notch or two, but no they're just not slightly underpowered. Don't expect them to last anywhere near 7 hrs as stated either as I haven't got past 5 hrs yet. The sound quality is slightly tinny but overcame that problem with my bass boost setting on my phone. Overall it's better than most , but would not recommend them if your into your music quality at all… Read Full Review

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★★☆☆☆

“Stone age internet shopping”

Written on: 31/05/2016 by Howardz1993 (1 review written)

I'd recommend Go Outdoors as a showroom, a place to see, touch and feel the goods before purchase. If you are lucky enough to choose something that is in stock then the shopping experience could be good. In my case, I've decided to make the purchase online and I was very disappointed when I tried to complete my order (camping gear, about 10 items) and found out that many items where only available to buy on a specific shop. Worse still, when I called a shopping in London about a tent listed as… Read Full Review

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★★☆☆☆

“Waterproof over trousers”

Written on: 25/05/2016 by Raphaelc200 (1 review written)

The trousers themselves were only £7, but to be honest, they weren't worth it. There is daylight showing through some of the seems before even trying them on, I doubt I'll wear them in anything other than an emergency… Read Full Review

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★★☆☆☆

“no stock, no callback, no email”

Written on: 10/05/2016 by 387Kent (1 review written)

ordered the bike for a saturday delivery, waited in, didnt turn up, rang them and was told that they didnt have any stock, was then told something about checking the warehouse and would contact me but noone got back to me, cancelled the order on the website but got no confirmation about the cancelled order so had to ring again to confirm, was not kept informed about the order at all. Then get an email to ask me to review my recent purchase!!!!!!… Read Full Review

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★★☆☆☆

“Wrong product description”

Written on: 05/05/2016 by Kiersten332 (1 review written)

I ordered a pair of Oakley Flak Jacket XLJ photochromic sunglasses specifically required for changing light when cycling. The item was described as "Adapt to variable light conditions with the “Transitions® SOLFX™” photochromic lenses". The product that was sent did not have these lenses, rather consistent iridium lenses that do not alter. When I asked GO Outdoors' customer service team to send me the correct item, I was promised by two different representatives that they would try to… Read Full Review

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★★☆☆☆

“Great product but poor ordering procedure”

Written on: 06/04/2016 by AndrewTF (1 review written)

The chair I ordered is superb and I'm waiting for the fine weather to arrive so that I can sit out in the garden. However, I ordered at the beginning of the 15% off offer but couldn't implement the code at checkout. I then thought I would go into store in Wigan and buy one there instead but could not cancel the order on-line. My account was showing the order and asking me if I wanted to cancel but each time I said yes it went back to my order. In the end I accepted I would not receive my… Read Full Review

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★★☆☆☆

“Flat out 3 leg bed”

Written on: 16/03/2016

I am afraid I needed to return the item. It was simply far too big and did not fold down which is essential for camping. I therefore did not unpack it further but returned it for a full refund. Thank you Outdoors… Read Full Review

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★★☆☆☆

“Delivery of product. ”

Written on: 13/03/2016 by jjVelez65 (1 review written)

Very disappointed with the time it took for my product to arrive. Ordered on the 25th February but was not delivered till 5th March… Read Full Review

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★★☆☆☆

“Great collection, doubtful service”

Written on: 11/03/2016 by marcel-mitecon (2 reviews written)

Bought a pair of Mammut Brecon GTX reputed boots at Go Outdoors Coatbridge. Advised by Go Outdoors as well. After 3 months the front of the sole gone and of course leaking. Send out to LSR via Go Outdoors and they came back with the comment that the boots were leaking (how surprising if the holes are visible). Go Outdoors did not want to replace them even though it was obvious that these boots were rubbish and normal walking ruined them. Whatever we argued and discussed no way they want to… Read Full Review

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★★☆☆☆

“Not Good Service”

Written on: 03/03/2016 by JHumphrey (1 review written)

We visited go outdoors in Milton Keynes to purchase a tent and we found one we liked for £199 on offer. They didn't have any in stock so I ordered a discount card and went back 2 weeks later. When I returned that still didn't have any in stock but the price had gone up by £100. When we want on line it said that Milton Keynes had 2 in stock. On both occasions no-one approached us or even came in the tent section and when we found a member of staff they had no experience of tents and was… Read Full Review

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★★☆☆☆

“Slow,slow,slow”

Written on: 15/02/2016 by Mandjw (1 review written)

A gift voucher is a gift voucher so nothing to review there but it took an incredibly long time to arrive!!!!… Read Full Review

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