GO Outdoors Reviews - www.gooutdoors.co.uk

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★★★★☆
4.1 / 5
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★★☆☆☆

“Price changed”

Written on: 25/06/2015 by Ainsley159 (1 review written)

I bought a Berghaus fleece jacket on-line for £45. I then received an email asking me give a review for the jacket I bought but with the price shown at £36. I now feel aggrieved because I seem to have overpaid. Not happy! … Read Full Review

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★★☆☆☆

“A bit of a let down”

Written on: 22/06/2015 by Quinlan305 (1 review written)

Perhaps I did not look at the description well enough, but when it arrived I thought it was a mistake and I was sent a rucksack for children. It is, in fact, very small for an adult and rather expensive for that size. The quality is ok but the size is almost a joke… Read Full Review

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★★☆☆☆

“failed to provide correct order”

Written on: 20/06/2015 by 93Alexander (1 review written)

Ordered set of waterproof outer clothing. Trousers were at size xxl received xs. Returned item to address on collect plus label but used Royal mail explained same to customer service awaiting response item should be in your returns so replacement should have been received this week.Nothing received and no explanation… Read Full Review

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★★☆☆☆

“Courier not able to find adress”

Written on: 13/06/2015 by Preston178 (1 review written)

Product took 6 days to arrive.Courier couldn't find address.they had parcel for 5 working days. Go Outdoors should use Royal Mail… Read Full Review

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★★☆☆☆

“Lack Of Response”

Written on: 12/06/2015 by MikeGoss (1 review written)

Their automated replies promise a reply in less than 3 days, it tooka a week, and threats of referral to my card ossuer tpo get any sort of esponse. BEWARE!… Read Full Review

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★★☆☆☆

“Discount”

Written on: 09/06/2015 by JosieMcCall (1 review written)

The reason for my visit was to purchase a tent and with an extra 15% off tents seemed a good offer. However, my local store did not have specific tent I required in stock, I checked whilst in the store and another store 40 miles away did but there was transfer between stores. Was advised to click and collect - which I did when I got home. Email advising this product not in store - someone will ring to discuss another option. Ordered product online. Even though 15% discount was plastered all… Read Full Review

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★★☆☆☆

“Long delivery wait”

Written on: 17/05/2015 by Markusb102 (1 review written)

Have used home delivery plenty of times before but very disappointed this time.Ordered items on 1st May and did not arrive till 11the may. Paid £4.95 for a poor delivery and not much info from yourselves, all I got up till the day before delivery was items dispatching soon...value of items would of got a better score if delivery was up to standard, no good when you have to purchase a stand in some where else… Read Full Review

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★★☆☆☆

“Perhaps it's just the delivery company.........”

Written on: 12/05/2015 by Thidwick (1 review written)

I ordered a sleeping bag. I checked it was in stock and ready for delivery, as I wanted to travel, needing the sleeping bag, within about 10 days. Vango Ultralite 600 sleeping bag. The delivery company sent me an email one morning, whilst I was at work, saying that they would deliver the bag later that day. They didn't. They sent an email saying they had tried to make a delivery. They hadn't because my wife was at home all day. Just same thing on next day. Email promising delivery, no… Read Full Review

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★★☆☆☆

“Instruction to put up tent?”

Written on: 01/05/2015 by NancyBradshaw326 (1 review written)

New to camping Bought tent online Delivered on time Opened tent checked contents Read instructions Clearly said lay the FOUR poles 2 short and 2 long out ????? Only 2 long and 1 short in bag Phoned for advice Told to take to nearest store to replace Done Opened 2nd tent Same again? Took back to store Members of Staff unable to help much ( but very polite ) Tent not on display They did not know how to put up tent? Member of staff tried to get info off the internet Turns out info on Label… Read Full Review

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★★☆☆☆

“Customer Service OK but Logistics Terrible.”

Written on: 28/04/2015 by ror.mc (3 reviews written)

I bought the Garmin Fenix 3 Silver Performance Bundle with HR sensor from Go Outdoors and managed to get it price matched for a much cheaper rate. Great right! No, what i received was the non bundled version, well OK i called customer services and they told me they could try source me a HR sensor and send it seperatly. So i wait a few days and no one gets back to, i call them up and i'm told to keep waiting. Keep in mind i cant use what has been shipped to me. Another few days go past and i… Read Full Review

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★★☆☆☆

“Customer Service OK but Logistics Terrible.”

Written on: 28/04/2015 by ror.mc (3 reviews written)

I bought the Garmin Fenix 3 Silver Performance Bundle with HR sensor from Go Outdoors and managed to get it price matched for a much cheaper rate. Great right! No, what i received was the non bundled version, well OK i called customer services and they told me they could try source me a HR sensor and send it seperatly. So i wait a few days and no one gets back to, i call them up and i'm told to keep waiting. Keep in mind i cant use what has been shipped to me. Another few days go past and i… Read Full Review

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★★☆☆☆

“Shocking delivery.”

Written on: 01/04/2015 by OmariStack (1 review written)

Was told product was at delivery centre only to drive over 30 miles to get it to find it had been delivered. Was in a pre 5pm delivery and was delivered after 5… Read Full Review

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★★☆☆☆

“Very poor product quality”

Written on: 20/03/2015 by Beasleypl398 (1 review written)

The product (Energize Power Bar) was delivered damaged - flat, probably melted before… Read Full Review

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★★☆☆☆

“delayed delivery tried to rearrange could not be...”

Written on: 20/03/2015 by CollinMcDaniel1956 (1 review written)

delayed delivery tried to rearrange could not be bothered to answer my questions then delivery got lost. finally got my order 3 weeks later and still sent wrong size socks. very poor… Read Full Review

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★★☆☆☆

“Not good service”

Written on: 15/03/2015

I waited two weeks for my order. Not impressed… Read Full Review

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★★☆☆☆

“Where do I start?”

Written on: 14/02/2015 by igWilson236 (1 review written)

I ordered a t-shirt and paid postage - amazing service it arrived within a day! Then things went downhill - badly. I ordered a jacket and another t-shirt. The cost of the jacket meant delivery was free - good stuff and nice touch. So a few days later nothing had arrived, no despatch advice and I got in contact. Well you get an acknowledgement within a few hours telling you when to expect a reply. So you wait again for a day or two. In my case I was advised the order was delayed because… Read Full Review

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★★☆☆☆

“returns process far 2 slow ”

Written on: 09/02/2015 by Julianna102 (1 review written)

item was ok but 2 small for me but the returns process 2 slow so awaiting refund so i can get new coat but won't be using go outdoors again and pay that little extra elsewhere where processing times are alot better… Read Full Review

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★★☆☆☆

“Blizzard Boots”

Written on: 07/02/2015 by bqMorales136 (1 review written)

Promised item for Thursday after 10am when we went to pick up they we not in. Said they would be in later that day, wentback 3 hours later still not there, it was the store manager that told us they would be there… Read Full Review

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★★☆☆☆

“Poor Communication”

Written on: 05/02/2015 by Downey47 (1 review written)

Purchased this product from Go outdoors online, who have been brilliant in the past. The order was cancelled by Go outdoors and I was not informed as to why. When I e-mailed querying this I was informed of the reason that the item was out of stock. I then queried if I would be entitled to purchase the item at the price I originally ordered the item, as it was discounted further. I recieved no reply. … Read Full Review

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★★☆☆☆

“Slow delivery”

Written on: 03/02/2015 by Taliyah424 (1 review written)

Very slow delivery took over a week, boots good quality and reasonably priced… Read Full Review

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