GO Outdoors Reviews - www.gooutdoors.co.uk

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★★★★☆
4.2 / 5
362
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★☆☆☆☆

“Disappoint with a heavy price tag!”

Written on: 24/07/2016

Order a foldable bike. wasn't happy with it, changed my mind and wanted refund. Called their help line and they asked UK Mail to collect the product. Got text from UK Mail they will arrive at certain time. I was at home near front window and receive SMS saying nobody home please rearrange. this happened all week. asked Go Outdoors to look into it. "we call UK Mail and get back to you tomorrow Sir" its been 1 week and none has got back to me! What I would like to know before I ordered is that… Read Full Review

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★☆☆☆☆

“How hard is it to post a gift token?”

Written on: 21/07/2016 by unShea125 (1 review written)

Quite simple really - ordered a gift token for a relative's birthday and for some reason, rather than pop it in an envelope, attach a stamp and put it in the reliable hands of Royal Mail, they decided to use UK Mail. First they couldn't find our address, (it's been here over 2 hundred years and no one else has ever had a problem), then they ran out of time and changed the delivery date without bothering to tell us, then finally it was "delivered".....except it wasn't. Go Outdoors did agree to… Read Full Review

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★☆☆☆☆

“Not happy”

Written on: 21/07/2016 by fedupwithfillingoutforms (1 review written)

This is the second attempt as yet again the system jumps to somewhere else ! Why cant we just talk to people anymore! I ordered vouchers for my brother-in-law in early July in time for his birthday, so far UK mail have failed to deliver them - they have tried and we have tried to get them to redeliver - however after several emails from my sister-in-law I have now had to email them to ask that they put the vouchers INTO THE LETTER BOX! how difficult can this be to deliver vouchers - I would… Read Full Review

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★☆☆☆☆

“Bad service, made worse by terrible staff”

Written on: 15/07/2016

Where to begin? Go Outdoors didn't respond after I filled out their "Price Match Plus" form about a multi-tool sold on their website (specifically, to match a cheaper price from one of their competitors). After ordering (about a week later), they eventually delivered the wrong item. Customer services tried to convince me they'd sent the right item, despite the tool being a different colour and different size. Customer services also tried to make me pay for return postage. In the end, they… Read Full Review

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★☆☆☆☆

“Another waste of time at GOELSEWHERE Edgware Road...”

Written on: 13/07/2016 by Calliev310 (1 review written)

Placed an order today and got a phone call back.. Yes order is in stock are you collecting today ? Print 20% off coupon or take a screen shot and you will get 20% off at the till. I ask her are you sure ? YES I AM SURE. Go into the store at about 19.20hrs and the drag queen on the till says NO. I said the lady said 20% OFF. NO These people are on another planet This company is a complete WASTE OF TIME do yourself a favour and GOELSEWHERE… Read Full Review

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★☆☆☆☆

“Dreadful experience with Go Outdoors, lost a customer”

Written on: 10/07/2016 by lkMcCann463 (1 review written)

This item was on display at the Colchester Store, it was sold out. Therefore I ordered online for home delivery despite the option to collect from another store. I received a couple of emails asking to confirm my previous addresses for security which I replied to promptly. Then to my surprise a week later I get an email to say stock issues mean my order is cancelled. I go back online to order to another store and the price has gone up for £250 to £400!!! I have emailed Go Outdoors twice to… Read Full Review

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★☆☆☆☆

“I ordered the product twice and twice it failed to...”

Written on: 07/07/2016 by Gonzalesmp30 (1 review written)

I ordered the product twice and twice it failed to arrive. Only when I phoned did anyone say that my friends won't be coming, now you are out of stock. So in terms of success not so good Go Outdoors! I will think twice before trying to order online. Thanks for the helpful hint. Liked - I kept my money Didn't like - no product, no notice and no understandable reason for my order not to be processed. You asked!… Read Full Review

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★☆☆☆☆

“Micro chair”

Written on: 03/07/2016 by HCTalbot (1 review written)

This is certainly a micro chair! Very light weight and small. However, although it is sturdy, this is not a chair for adults - very low, narrow seat. Would be impossible to sit down/get up from it if you had any knee/hip/mobility problems. Also very unstable - tips over backwards if you lean back. I ordered it for my 91 year old father to use as an outdoor artist's sketching chair so it was completely unsuitable. I returned the chair to my local GO Outdoors store and bought a Hi Gear fold-away… Read Full Review

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★☆☆☆☆

“Back pain”

Written on: 01/07/2016 by Emilee1945 (1 review written)

Straps of the bag are thin hence had a bag pain even though the vag was half full and I only used it for one day. Paid a lot of money hence not worth it… Read Full Review

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★☆☆☆☆

“Rubbish ”

Written on: 25/06/2016 by Yvoreed79 (1 review written)

I am extremely upset about the delivery service you have employed and I still do not have my order… Read Full Review

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★☆☆☆☆

“steel wrists required!”

Written on: 20/06/2016 by poppydogiken (1 review written)

We struggled to attach the legs, couldn't manage it even with three of us! Ridiculously difficult.Will return items to Store… Read Full Review

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★☆☆☆☆

“Items not delivered”

Written on: 20/06/2016 by PaulVachon (1 review written)

I waited on three separate days for delivery by UKMail. They gave me the hour in which the parcel would be delivered but each hour passed after which I was told there was a delay and the product would be with me shortly. It wasn't! Instead they email me to say they were unable to deliver and had left a card as no one was at home. This was not true and no card was left. I spent several hours waiting and several hours on the phone trying to speak to a non-automated person. Finally after 6 days I… Read Full Review

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★☆☆☆☆

“not recieved my goods”

Written on: 09/06/2016 by Reinax231 (1 review written)

very poor service I ordered this to go on my holidays and I have been and come back and still had no goods… Read Full Review

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★☆☆☆☆

“I placed an order with Go Outdoors 16 days ago. I'm...”

Written on: 31/05/2016

I placed an order with Go Outdoors 16 days ago. I'm still waiting for my order. Go Outdoors state that they would post the order within 7 working days andthey would contact the purchaser within 2 working days if they are awaiting items.I haven't heard nothing… Read Full Review

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★☆☆☆☆

“Paid but not received item 15 days later”

Written on: 28/05/2016 by Peterson248 (1 review written)

Purchased a gift card and a discount card online as a present for a family member. 15 days later and still haven't received them. Customer Service team replied to my enquiry - that delivery had been attempted. No courier or missed delivery card left at my address though. Why can't such a simple process be easy? Very disappointed! … Read Full Review

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★☆☆☆☆

“Wrong tent, no reply, no correspondence and no apology”

Written on: 23/05/2016 by jonny_russell (1 review written)

Ordered the new hi gear voyager tent, but I got sent a vango tent instead, it was suppose to be a surprise birthday present for the girlfriend and it was that. We had to use the tent otherwise we would be in the car. When writing to complain I got no reply in 5 days while chasing it up on Facebook and email. When I rang someone they said that's a long email could you just shorten it for me. I refused and then they had to ring me back with a offer to replace the tent with the one I ordered and… Read Full Review

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★☆☆☆☆

“Awful customer service”

Written on: 10/05/2016 by Stephanie2222 (1 review written)

On the 26th April I ordered a waterproof jacket for my mum's 70th birthday. A week after placing the order the jacket had not arrived. I thought I'd wait to hear and wait until the 7th May until the end quoted delivery period (which was a week and a half after I placed the order). Come 10th May, still no jacket. I go onto my e-mails to contact Go Outdoors about the lack of delivery and/or correspondence, to find a brief e-mail stating 'due to a stock error' we are unable to fulfil your order… Read Full Review

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★☆☆☆☆

“Excellent Delivery”

Written on: 09/05/2016 by Gibbonsqx331 (1 review written)

Ordered walking boots - everything that was said happened. Delivery was right on track. Excellent. Will certainly use them again… Read Full Review

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★☆☆☆☆

“products superb - couriers lousy”

Written on: 28/04/2016 by czRomero435 (1 review written)

I'm a long time customer of GO and have purchased over £4oo in he last 2 years but I despair of their carrier who simply ignores GO's promise to deliver next day for a small extra fee - this carrier is really holding GO back!… Read Full Review

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★☆☆☆☆

“Failed purchase”

Written on: 26/04/2016 by Lincolnphil (1 review written)

I'm not happy with the service for the chosen product. The website indicated that it was available 40 miles away in Sheffield. I reserved it and received a text saying it was ready for collection. Upon arriving at the store I was told that the product was out of stock. I received an email the following day saying that I would be offered an alternative. But, haven't heard anything since… Read Full Review

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