GO Outdoors Reviews - www.gooutdoors.co.uk

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★★★★☆
4.1 / 5
260
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★☆☆☆☆

“My order was delivered to another building !”

Written on: 23/05/2015 by Gallegos5 (1 review written)

I was eventually after a week advised by Go Outdoors that the delivery driver delivered my order to the wrong building 200 yards away. They then told me to go and collect it from this address… Read Full Review

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★☆☆☆☆

“terrible service”

Written on: 17/05/2015 by TessDaniels97 (1 review written)

I did not actually buy this product from Go Outdoors. their service was so shocking that i had to per chase this tent from elsewhere. They firstly did not offer next day delivery and after waiting days for it to arrive i had to cancel my order so that i would get it in time for my trip. i logged into the website to cancel and despite sending the cancelation form about 10 times my order status did not change. I was forced to call the customer service line i was told that they would cancel it and… Read Full Review

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★☆☆☆☆

“Price Promise Rubbish”

Written on: 15/05/2015 by Kristian191 (1 review written)

I recently tried to purchase some items from their website using their price promise. After several days of nothing from them they eventually replied telling me that the website I found was blocked from their servers. Therefore nothing would be done. Very convenient and also a load of bull. Why would they block sites from their own servers unless it was intentionally to bail on their own price guarantee. Company is a farse… Read Full Review

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★☆☆☆☆

“Poor design”

Written on: 15/05/2015 by Camille103 (1 review written)

The motor and cooler are all in the lid which does not detach from the main box. So when empty or partially full it does not stand up without support for the lid - not ideal in a tent. Watch your fingers too!… Read Full Review

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★☆☆☆☆

“Poor Customers Services”

Written on: 10/05/2015 by Alina400 (1 review written)

Great products really pleased. I really rate both the jacket and the boots. Best price on the market. It is a real shame it took Go Outdoors over three weeks to deliver and that was after a battle of endless calls and emails to make it happen. Sorry folks but the customer services end of things was really poor… Read Full Review

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★☆☆☆☆

“Non-delivery saga”

Written on: 09/05/2015 by Maurerrm285 (1 review written)

I ordered this item online on 25th April. The first indication of a delivery date was when I returned from two days away from home to find 2 'We were unable to deliver' cards from UKMail among my post. I contacted UkMail to arrange another delivery day and time - although I was at home at the specified time, no delivery appeared, but a 3rd card was put through my letterbox. I rang UkMail to complain and arrange another delivery: once again the delivery did not materialise. I rang UkMail and… Read Full Review

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★☆☆☆☆

“Rubbish”

Written on: 07/05/2015 by Tonyharte (1 review written)

I ordered 3 pairs of craighoppers kiwi trousers at a reduced price. I within a few hours realised I had ordered regular instead of short, so I attempted to cancel on-line but when doing so I didn't receive any confirmation that the order had been cancelled. So I rang customer services the following day to ask whether my order had been cancelled and it hadn't, so they cancelled it for me. I then asked if they could change the order to short instead of regular and was told there was no stock. I… Read Full Review

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★☆☆☆☆

“still waiting”

Written on: 04/05/2015 by vvUpton100 (1 review written)

I am unable to comment on the products as I am still waiting for them to be delivered 2 weeks after ordering it Go Outdoors don't appear to want to know about this as they say it has been dispatched If order arrives I will be returning it as it was requires to leave on a trip on Saturday… Read Full Review

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★☆☆☆☆

“Services”

Written on: 02/05/2015 by Tamia60 (1 review written)

If I didn't email the Go Outdoors after deadline, I would not know the company was waiting only one item GBP5.00 out of the rest GBP200.00 Is it the good service to offer customer buying their products via website? If they cannot service their website customers, just sell in the shop? Now it is half a month to wait for delivery, the company has not given me the delivery date… Read Full Review

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★☆☆☆☆

“Disgraceful treatment of customers”

Written on: 29/04/2015 by Neilgascoigne (1 review written)

I reserved an item online after having been told it was in stock and subsequently received a confirmatory email. After a 40 minute drive to the Harlow store I was informed that it wasn't in fact in stock; indeed, that items often appear to be available when there is in fact only a (often damaged) display item. Two hours after leaving I arrived home empty handed. My first email complaint was ignored; my second attracted a standard reply. A telephone call resulted in an offer of a 10% discount… Read Full Review

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★☆☆☆☆

“Please reply”

Written on: 29/04/2015 by Savannah460 (1 review written)

My order delivery was delayed for almost a week because the address could not be found despite the fact it is a business address and manned throughout each working day. It took 3 phone calls and repeated checks before the delivery was made. I ordered two blue liners but received two red liners. I do not want them replaced with my correct order because of the long delays experienced initially. I will not be ordering on-line because of the incorrect order and the delays experienced. I am really… Read Full Review

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★☆☆☆☆

“what a disaster”

Written on: 20/04/2015 by Aedan215 (1 review written)

I placed an order with Go Outdoors for 3 pairs of walking trousers and walking shoes. The 1st confirmation said no shoes were available. The 2nd confirmation said shoes were available and dispatched with rest of order and I was charged for all items. The company used for deliveries failed to turn up within the time specified. They were extremely difficult to contact to reorganise deliver - no telephone number, had to send an email message. This was not responded to and the next morning I… Read Full Review

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★☆☆☆☆

“Not yet arrived after 2 weeks”

Written on: 07/04/2015 by Outdoorman2 (1 review written)

Would love to be able to review this but unfortunately not arrived yet so sorry go outdoors performance on this order was below expectations. Has put me off using your online service… Read Full Review

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★☆☆☆☆

“Advertising the incorrect item ”

Written on: 04/04/2015 by Valerie391 (1 review written)

Having ordered the item online based on the web images and discrpition for a new Middy Nano pole xm10-2and having had it delivered to find it was a 3 year old MTDI shock core version, I was not happy so i called the customer service desk and explained the issue and that the pole was not that as advertised and was assured this was a warehouse mix up, i was asked if I would be prepared to travel to a site/store that had the one i wanted, i asked them to make sure it said Nano xm 10-2 on the pole… Read Full Review

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★☆☆☆☆

“order cancelled”

Written on: 25/03/2015 by missmarple37 (1 review written)

after spending ages going through items and reviews finally made my choice only to receive an email 3/4 days later saying that out of stock and they had cancelled my order… Read Full Review

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★☆☆☆☆

“Incomplete product delivered”

Written on: 25/03/2015 by georgehart (1 review written)

Mountain bike frame, seat and wheels delivered after about a week. However, delivered with BMX instructions and nuts, washers, akeys etc. GOOUTdoors are unwilling to swap the erroneous parts and require the whole package to be picked up, inspected, and then will re send another bike - which again will have the possibility of being packed incorrectly. Most upset I didnt get to use the bike at all over my 2 weeks holiday. Will be asking for a full refund as I may aswell goto a store and buy… Read Full Review

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★☆☆☆☆

“SHOCKING”

Written on: 16/03/2015 by madisoneasey (1 review written)

Ordered trainers and apparently the courier attempted to deliver 3 times! they didn't leave with a neighbour (that was requested) nor did they notify me they had been. when ringing go outdoors they explained to me that the trainers were being sent back to them and that they would be sent out ASAP when receiving a text to say what time they would be delivered they again didn't turn up! I phoned go outdoors AGAIN and they then told me the ordered had been delayed - I work shifts so had taken the… Read Full Review

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★☆☆☆☆

“Worst service ever”

Written on: 06/03/2015

Product arrived WEEKS later than promised and they never seemed to care much about it. The payment went through 4 times and, after I let them know about it, they denied it and did not offer any help at all. Over all, one of the worst experiences I have had shopping online. I feel totally tricked. Very disappointing… Read Full Review

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★☆☆☆☆

“Special offers are never in stock!”

Written on: 02/03/2015 by smRivera216 (1 review written)

I have seen and tried to buy special offers several times from Go Outdoors. I have never been successful. Either the items are out of stock, never to re-appear, or they are for collection only, usually from one store in the UK and that is always more than 100 miles from where I live. If this happened once I would accept that I had been unlucky but when it happens every time I begin to wonder about the company's sales policy… Read Full Review

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★☆☆☆☆

“Order never received”

Written on: 01/03/2015 by RylieSilva1954 (1 review written)

I never received my order. They cancelled my order without telling me, and didn't even reply to my inquiry. I just don't understand what have happened. Thank god I got the money back at least!!!!… Read Full Review

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