GO Outdoors Reviews - www.gooutdoors.co.uk

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★★★★☆
4.2 / 5
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★☆☆☆☆

“Product fine Service not”

Written on: 25/09/2016

Gift vouchers absolutely fine but delivery absolutely not good enough. Ordered vouchers on the Thursday, got a text from courier on Sunday saying delivery was for Monday. No vouchers appeared. Telephoned and was told they had been lost. Eventually new order was placed on Friday for Saturday delivery... didn't happen....delivered Monday, two days after I needed them for a special birthday present. Think you need to change couriers as two mistakes by them in one week, and if you paid for Saturday… Read Full Review

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★☆☆☆☆

“Failed twice.”

Written on: 24/09/2016 by CW19 (1 review written)

A men's Bear core microfleece hooded jacket ordered from the web site was received in good order But.. the plastic bag contained a Bear Grylls by Craghoppers micro fleece ( no hood) on the bag was two bar codes; One for the micro fleece (no Hood) and one for the micro fleece hooded jacket- black pepper. I drove from Weymouth to the Poole Store and returned the order, the store staff member was very helpful and made many phone calls in an attempt to sort the issue. The staff member re-ordered… Read Full Review

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★☆☆☆☆

“Very poor service”

Written on: 18/09/2016

The product was ordered from GoOutdoors instead of a competitor site at the same price and after 2 weeks, the product was yet to arrive. Having contacted GoOutdoors myself, they subsequently sent an email to say the product was out of stock. Due to the long time for co tact, the competitor site was also sold out and therefore I couldn't get the product. All in all, very disappointed and will not purchase with GoOutdoors again… Read Full Review

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★☆☆☆☆

“Windbreak”

Written on: 16/09/2016 by 74Drew (1 review written)

Didn't deliver as promised, cancelled order. Poor communication… Read Full Review

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★☆☆☆☆

“Not delivered”

Written on: 15/09/2016 by 1958Reece (1 review written)

More than a week after I ordered these items I was told they were not available which spoilt our camping trip the following weekend… Read Full Review

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★☆☆☆☆

“Disgusting customer service”

Written on: 12/09/2016 by Fcno (1 review written)

Having purchased a bike online it arrived and I excitedly unwrapped and put it together only to discover the break connection was bent as was the back rack. I got onto the helpline and was asked to send photos which I did that day and then chased fir a response 2 days later, here we are a week later and having spent around 14 minutes calling them I still cannot get a response, we will get back to you they said so I asked to speak to a manager and was asked ' what did I think they could do '… Read Full Review

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★☆☆☆☆

“Disgraceful service”

Written on: 08/09/2016 by Gemmaj1985 (1 review written)

Paid additional fee for next day delivery to be left with a neighbour as parcel was urgently needed for a camping trip that evening. Delivery driver drove to top of my street (cul de sac) saw there was no vehicle at my house and drove off. Driver didn't leave van let alone knock neighbours door. She saw him drive off when it was too late! After numerous phone calls throughout the day with go outdoors and UK Mail blaming each other I was promised the courier would return to my address before 8pm… Read Full Review

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★☆☆☆☆

“Extremely disappointed”

Written on: 08/09/2016 by Fitzgeraldwp155 (1 review written)

My transaction went through and I received an email confirming such.The following day I received an email cancelling my order due to a 'stocking error' and that I wasn't going to be charged - all very poor!… Read Full Review

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★☆☆☆☆

“Poor quality”

Written on: 07/09/2016 by 213McNamara (1 review written)

Obvious that soiled goods are being used for mail order delivery to get rid of stock, product arrived with obvious minor damage… Read Full Review

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★☆☆☆☆

“Incomplete transaction”

Written on: 05/09/2016 by Kyle468 (1 review written)

Tried to order a £10 hand pump. Received a reply saying my order couldn't be fulfilled as I "couldn't be verified as a customer". To process my order they needed all my addresses for the last 10 years. I declined because it frankly sounded fishy. NB I have lived at my current address for several years. I am on the electoral roll, my credit cards are registered at the address and I have carried out hundreds of online transactions from this address without problem. What are they doing? Selling… Read Full Review

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★☆☆☆☆

“Dis-organised & terrible”

Written on: 23/08/2016 by Fuchsia_Pops (1 review written)

I ordered bags on next day delivery via the online store which could not verify my identity despite not having issues with any other online stores or my cards. I received a series of vague emails to resolve the issue but after a few going backwards & forwards & not getting anywhere, i asked the customer service adviser to phone me. Again somewhat vague over the phone but we resolved eventually. Informed me that my next day delivery would not be possible now & would be sent out the day after. I… Read Full Review

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★☆☆☆☆

“not received”

Written on: 22/08/2016 by Ward172 (1 review written)

would not recommed £5 for nothing cant even send card through post what a joke… Read Full Review

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★☆☆☆☆

“Bad customer service, and bad review not posted online”

Written on: 20/08/2016

I had terrible trouble with a bike i ordered. Customer service were terrible, there was never a mention of compensation - for a bike that had so much wrong with it i wasted the best part of a day trying to get it right. The reason i didn't take it back to a shop was that i live in Denmark, so it wasn't possible. My review was fair enough, i said it was probably a very good bike - if assembled properly in a store. I said not to buy online as mine was simply not put together properly. I… Read Full Review

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★☆☆☆☆

“Courier service (or lack of) shocking!!!”

Written on: 18/08/2016 by Patrick.Collingborn (1 review written)

I purchased a tent from go outdoors, on the delivery page I was asked to select a preference for delivery if I was not available. As I was going on holiday the following week, I requested that the tent be left with a neighbour. UK Mail attempted to deliver on 9th August and left a card. When I returned from Holiday on 14th, I attempted to rearrange delivery online. This was unsuccessful, I had a full days work on the Monday so contacted UK Mail on Tuesday morning. I was told that as they had… Read Full Review

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★☆☆☆☆

“Goods never delivered”

Written on: 18/08/2016 by Janiahv109 (1 review written)

I ordered a sleeping bag. Ten days later I received an email stating it had been returned and they would credit my account, which they did. I sent them 2 emails (3 days apart) to see what had happened and never got a response to either of them. I still ended up having to pay for the shipping. So, now I'm out of pocket and have no sleeping bag. I'll never ever use this company again!… Read Full Review

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★☆☆☆☆

“Wrong size sent”

Written on: 17/08/2016 by Alvarezhs87 (1 review written)

Ordered a pair of trousers size 12 as a birthday present for my mother. Delivery wasn't received until a week later, and they'd also sent the incorrect size - size 8! On phoning the store - they very casually told me this wasn't as bad a mistake as some of the ones they have made!! I've now had to wait another week for delivery of correct size - missing the birthday altogether. Awful… Read Full Review

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★☆☆☆☆

“waste of time”

Written on: 12/08/2016 by tms478 (1 review written)

Ordered Online 28/7/16 had email to say out on delivery, then the traker then said Back in warehouse phoned yesterday 11/8/16 they said its Back with us and Sorry We dont have any more in stock,she was ment to phone me Back with the Problem sorted or a refund but what a suprise no phone call, so nearly a month later no shoes and they still have my money so differently a waste of time, dont order oline… Read Full Review

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★☆☆☆☆

“Never turned up”

Written on: 11/08/2016 by 1983Lopez (1 review written)

Let down by go outdoors big time. Ordered on line but have never received the jacket. No explanation or apology and repeated promises to call and let me know what's happening have been broken. Very poor service!… Read Full Review

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★☆☆☆☆

“Disgraceful”

Written on: 11/08/2016 by HillaryPugh (1 review written)

I ordered a discount card online and a week later it had not arrived. I tried contacting Go Outdoors but they have not bothered to reply another week later. Call it whatever you like, it is pretty shameful service… Read Full Review

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★☆☆☆☆

“Nadina 600 ”

Written on: 10/08/2016 by Tansyowl (1 review written)

This tent is very large and has coloured coded poles but comes with NO instructions and if the poles go in wrong they lock in place making it really hard to get them apart. Our tent poles broke and we discovered that Go Outdoors DO NOT insure your poles even if the tent is only a WEEK old. They said they would fix free as a good will gesture, we were not impressed but had no choice. When we decided to take the complaint to their online customer service ( what's joke of name that is) we got no… Read Full Review

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