GO Outdoors Reviews - www.gooutdoors.co.uk

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★★★★☆
4.1 / 5
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★☆☆☆☆

“walking poles”

Written on: 23/01/2015 by twooldwalkers (1 review written)

found these walking poles on offer so thought I will purchase four for the wife ans I,i also took advantage of having them delivered,BIG MISTAKE!!!IT TOOK ALMOST 2 WEEKS TO GET THEM??eventually they got to us and we were happy with purchase,but for a company like go outdoors this should have been easy but it was a disaster,but all came right in the end… Read Full Review

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★☆☆☆☆

“Prices on sale items very confusing. Wrong items on...”

Written on: 21/01/2015 by BrianaPuckett (1 review written)

Prices on sale items very confusing. Wrong items on hangers so not sold at price on tag. Took 20mins to finally pay for items most of which I didn't purchase as more expensive than the tag price. Very poor service Items purchased of good quality but have seen the same items cheaper elsewhere… Read Full Review

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★☆☆☆☆

“Great product, at a very keen price, it just didn't...”

Written on: 21/01/2015 by AileenSaunders118 (1 review written)

I purchased a pair of Craghopper trousers online, having returned a wrong sized Christmas present to the Lakeside store. Based upon feedback from two relatives, I think the trousers are excellent. However, after three attempts, UK Mail stopped communicating and did not deliver. Very suprised and disappointed at this as i'd never had the same delivery failure when ordering through Amazon. To be fair GoOutdoors promised an immediate refund of the 'delivery' and purchase price… Read Full Review

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★☆☆☆☆

“shipping”

Written on: 21/01/2015 by AldenWagner (1 review written)

absolute nightmare of delivery, waited in 3 times, courier said they were to deliver on a particular day and no show, that happened twice. I will not order any other products… Read Full Review

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★☆☆☆☆

“Product great, service terrible. Still waiting for...”

Written on: 19/01/2015 by NotBrown (1 review written)

Paid for next day delivery took 2 days. Sent email to customer service requesting refund of postage and after 2 weeks still haven't heard anything… Read Full Review

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★☆☆☆☆

“Online ordering.”

Written on: 16/01/2015 by freddo500 (1 review written)

Ordered and reserved the jacket online. Went to collect the jacket only to be told that another person had also ordered it and had been and bought the jacket. No attempt by the staff to rectify the problem or offer an alternative product. Went home empty handed. Very disappointed with the service… Read Full Review

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★☆☆☆☆

“Item misrepresented on website”

Written on: 15/01/2015 by MSZ1 (1 review written)

On the website description it was stated that the coat had a goose down insulation, however it was written on the label on the coat that it had a duck down insulation. I had to chase after the refund, as it took longer than expected to arrive… Read Full Review

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★☆☆☆☆

“Poor online service”

Written on: 13/01/2015 by Dayami370 (1 review written)

After ordering a pair of pants online I sent them back as they were wrong size. An exchange was recieved however the wrong size was given after explicitly giving the required size. This has resulted in another journey to the post office to return item. I will not be using online service again for gonoutdoors… Read Full Review

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★☆☆☆☆

“Failure to deliver goods”

Written on: 10/01/2015

Having bought vouchers online for my parents birthday, the vouchers never actually materialised, we are still waiting some 8 days after the birthday. Failure to deliver really falls to UK Mail the courier company Go Outdoors use, however, Go Outdoors themselves whilst a little more helpful still haven't resolved the problem… Read Full Review

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★☆☆☆☆

“Online Ordering a Lottery!”

Written on: 10/01/2015

I have twice ordered online from Go-Outdoors. On neither occasion have they actually succeeded in delivering anything!Their staff are always helpful and courteous, but their stock control and distribution network appear to be incompetent. I will not buy from them in future… Read Full Review

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★☆☆☆☆

“Auful delivery”

Written on: 10/01/2015 by jsEaton438 (1 review written)

Ordered a micro fleece and paid for delivery as it was less than £50. I didn't mind as the item was heavily discounted. I have not had the goods and after chasing go outdoors I discover they have been returned due to multiple delivery failures - I knew nothing of this. I love go outdoors but won't have anything delivered from them again… Read Full Review

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★☆☆☆☆

“My worst ever online shopping experience”

Written on: 07/01/2015 by snt68 (1 review written)

Placed an order for 3 items on 21st December and was given an estimated delivery date of 31st December. When the order still hadn't arrived on 5th January I emailed with a query. The response I received on 7th January was that due to a 'stock error' they were unable to fulfil my order and had cancelled it - all of it, not just one item. At no point in the process had they bothered to inform me of this. Their website clearly states that you will be informed of out of stock items within two… Read Full Review

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★☆☆☆☆

“hi gear anywhere chair ”

Written on: 07/01/2015 by McElroy42 (1 review written)

chair has not arrived , I am still waiting , this was a Christmas present… Read Full Review

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★☆☆☆☆

“Still waiting for item”

Written on: 07/01/2015 by Bairdcf144 (1 review written)

Oreder on the 21st of december, expected delivery date was 30th-31st Dec. Am still waitting for the jacket. Checked last night and order is still waiting to be despached. You need better communication between customer and yourselves… Read Full Review

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★☆☆☆☆

“Never received my order”

Written on: 05/01/2015 by sarahsteel (1 review written)

I ordered 2 coats on 22/12/14, my delivery date was 31/01/15 but as yet have seen no sign of them and no update from Go Outdoors… Read Full Review

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★☆☆☆☆

“Click & Collect Service Dreadful”

Written on: 04/01/2015 by Jaylone332 (1 review written)

I ordered 2 items using the Go Outdoors 'Click & Collect' service. A Mammut t shirt and a pair of Craghoppers Basecamp trousers. Both items were shown as being in stock. Received my 'your order is ready for collection ' text and went to the store (Cardiff). Neither item was right! I was offered a blue tshirt when I'd ordered black & trousers that were the wrong size! They didn't have the right items colours or sizes in stock. The staff were completely indifferent about the situation and… Read Full Review

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★☆☆☆☆

“Terrible service”

Written on: 02/01/2015 by AndersonZimmerman305 (1 review written)

Was told that the item I reserved was ready for me I instote, so travelled 25 minutes to collect it; only to be told there was a system error and the item wasn't available. Upon arriving back home, I received another text saying that the item was ready this time, to confirm the phoned the store and they again said there was an error, offering little apology. I ordered the bag online, upon ordering I heard nothing from GOD except the conformation until about 10 days later when I recovered a… Read Full Review

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★☆☆☆☆

“delivery”

Written on: 01/01/2015 by Flood156 (1 review written)

I arranged to pick up my parcel at nearest depot. when I arrived it was " out for delivery" so I had to go back again next day. My nearest depot is over 20 miles from my home. Very annoyed . I also found trying to arrange changing my delivery option via you website difficult. I could not find a contact phone number to speak to someone regarding my parcel. The only positive was that the staff at the collection depot where very polite and helpful. I will not be ordering products from any firm… Read Full Review

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★☆☆☆☆

“Great products, terrible delivery service.”

Written on: 30/12/2014 by RobertEdgar (1 review written)

I was extremely happy with the products I purchased from Go Outdoors, however the courier service used to deliver the goods made the experience a negative one. On three separate occasions they contacted me with dates and times I should be home to accept delivery and on all given dates and times failed to arrive. In addition, it proved impossible to contact this company to make alternative delivery arrangements. I shall continue to purchase goods from Go Outdoors but retrict my buying to store… Read Full Review

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★☆☆☆☆

“Failed to fulfill order”

Written on: 30/12/2014 by BraydonConnolly136 (1 review written)

The coat I wanted was faulty in store. When ordered online, as advised to do so in store, they failed to fulfill the order due to a "stock error." I therefore missed the discount price… Read Full Review

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