GO Outdoors Reviews - www.gooutdoors.co.uk

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★★★★☆
4.2 / 5
374
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★☆☆☆☆

“Dis-organised & terrible”

Written on: 23/08/2016 by Fuchsia_Pops (1 review written)

I ordered bags on next day delivery via the online store which could not verify my identity despite not having issues with any other online stores or my cards. I received a series of vague emails to resolve the issue but after a few going backwards & forwards & not getting anywhere, i asked the customer service adviser to phone me. Again somewhat vague over the phone but we resolved eventually. Informed me that my next day delivery would not be possible now & would be sent out the day after. I… Read Full Review

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★☆☆☆☆

“not received”

Written on: 22/08/2016 by Ward172 (1 review written)

would not recommed £5 for nothing cant even send card through post what a joke… Read Full Review

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★☆☆☆☆

“Bad customer service, and bad review not posted online”

Written on: 20/08/2016

I had terrible trouble with a bike i ordered. Customer service were terrible, there was never a mention of compensation - for a bike that had so much wrong with it i wasted the best part of a day trying to get it right. The reason i didn't take it back to a shop was that i live in Denmark, so it wasn't possible. My review was fair enough, i said it was probably a very good bike - if assembled properly in a store. I said not to buy online as mine was simply not put together properly. I… Read Full Review

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★☆☆☆☆

“Courier service (or lack of) shocking!!!”

Written on: 18/08/2016 by Patrick.Collingborn (1 review written)

I purchased a tent from go outdoors, on the delivery page I was asked to select a preference for delivery if I was not available. As I was going on holiday the following week, I requested that the tent be left with a neighbour. UK Mail attempted to deliver on 9th August and left a card. When I returned from Holiday on 14th, I attempted to rearrange delivery online. This was unsuccessful, I had a full days work on the Monday so contacted UK Mail on Tuesday morning. I was told that as they had… Read Full Review

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★☆☆☆☆

“Goods never delivered”

Written on: 18/08/2016 by Janiahv109 (1 review written)

I ordered a sleeping bag. Ten days later I received an email stating it had been returned and they would credit my account, which they did. I sent them 2 emails (3 days apart) to see what had happened and never got a response to either of them. I still ended up having to pay for the shipping. So, now I'm out of pocket and have no sleeping bag. I'll never ever use this company again!… Read Full Review

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★☆☆☆☆

“Wrong size sent”

Written on: 17/08/2016 by Alvarezhs87 (1 review written)

Ordered a pair of trousers size 12 as a birthday present for my mother. Delivery wasn't received until a week later, and they'd also sent the incorrect size - size 8! On phoning the store - they very casually told me this wasn't as bad a mistake as some of the ones they have made!! I've now had to wait another week for delivery of correct size - missing the birthday altogether. Awful… Read Full Review

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★☆☆☆☆

“waste of time”

Written on: 12/08/2016 by tms478 (1 review written)

Ordered Online 28/7/16 had email to say out on delivery, then the traker then said Back in warehouse phoned yesterday 11/8/16 they said its Back with us and Sorry We dont have any more in stock,she was ment to phone me Back with the Problem sorted or a refund but what a suprise no phone call, so nearly a month later no shoes and they still have my money so differently a waste of time, dont order oline… Read Full Review

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★☆☆☆☆

“Never turned up”

Written on: 11/08/2016 by 1983Lopez (1 review written)

Let down by go outdoors big time. Ordered on line but have never received the jacket. No explanation or apology and repeated promises to call and let me know what's happening have been broken. Very poor service!… Read Full Review

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★☆☆☆☆

“Disgraceful”

Written on: 11/08/2016 by HillaryPugh (1 review written)

I ordered a discount card online and a week later it had not arrived. I tried contacting Go Outdoors but they have not bothered to reply another week later. Call it whatever you like, it is pretty shameful service… Read Full Review

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★☆☆☆☆

“Nadina 600 ”

Written on: 10/08/2016 by Tansyowl (1 review written)

This tent is very large and has coloured coded poles but comes with NO instructions and if the poles go in wrong they lock in place making it really hard to get them apart. Our tent poles broke and we discovered that Go Outdoors DO NOT insure your poles even if the tent is only a WEEK old. They said they would fix free as a good will gesture, we were not impressed but had no choice. When we decided to take the complaint to their online customer service ( what's joke of name that is) we got no… Read Full Review

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★☆☆☆☆

“Very slow customer service!”

Written on: 08/08/2016 by lzStephenson427 (1 review written)

Bought about £400 of camping kit from go outdoors online, including an electric hook up. The hook up was faulty/damaged on receipt and I contacted them straight away via email on 25/07 and finally got a reply on 31/07 (Sunday) asking which day they should pick the item up to which I replied Tuesday. Its now 06/08 and I have still not had another reply. Really poor customer service and what makes it worse is that its a return for a faulty item. The prices are great on most things, which is… Read Full Review

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★☆☆☆☆

“still waiting”

Written on: 06/08/2016 by Carly555 (1 review written)

Ordered over two weeks ago.. Still not received my items… Read Full Review

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★☆☆☆☆

“Disappoint with a heavy price tag!”

Written on: 24/07/2016

Order a foldable bike. wasn't happy with it, changed my mind and wanted refund. Called their help line and they asked UK Mail to collect the product. Got text from UK Mail they will arrive at certain time. I was at home near front window and receive SMS saying nobody home please rearrange. this happened all week. asked Go Outdoors to look into it. "we call UK Mail and get back to you tomorrow Sir" its been 1 week and none has got back to me! What I would like to know before I ordered is that… Read Full Review

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★☆☆☆☆

“How hard is it to post a gift token?”

Written on: 21/07/2016 by unShea125 (1 review written)

Quite simple really - ordered a gift token for a relative's birthday and for some reason, rather than pop it in an envelope, attach a stamp and put it in the reliable hands of Royal Mail, they decided to use UK Mail. First they couldn't find our address, (it's been here over 2 hundred years and no one else has ever had a problem), then they ran out of time and changed the delivery date without bothering to tell us, then finally it was "delivered".....except it wasn't. Go Outdoors did agree to… Read Full Review

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★☆☆☆☆

“Not happy”

Written on: 21/07/2016 by fedupwithfillingoutforms (1 review written)

This is the second attempt as yet again the system jumps to somewhere else ! Why cant we just talk to people anymore! I ordered vouchers for my brother-in-law in early July in time for his birthday, so far UK mail have failed to deliver them - they have tried and we have tried to get them to redeliver - however after several emails from my sister-in-law I have now had to email them to ask that they put the vouchers INTO THE LETTER BOX! how difficult can this be to deliver vouchers - I would… Read Full Review

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★☆☆☆☆

“Bad service, made worse by terrible staff”

Written on: 15/07/2016

Where to begin? Go Outdoors didn't respond after I filled out their "Price Match Plus" form about a multi-tool sold on their website (specifically, to match a cheaper price from one of their competitors). After ordering (about a week later), they eventually delivered the wrong item. Customer services tried to convince me they'd sent the right item, despite the tool being a different colour and different size. Customer services also tried to make me pay for return postage. In the end, they… Read Full Review

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★☆☆☆☆

“Another waste of time at GOELSEWHERE Edgware Road...”

Written on: 13/07/2016 by Calliev310 (1 review written)

Placed an order today and got a phone call back.. Yes order is in stock are you collecting today ? Print 20% off coupon or take a screen shot and you will get 20% off at the till. I ask her are you sure ? YES I AM SURE. Go into the store at about 19.20hrs and the drag queen on the till says NO. I said the lady said 20% OFF. NO These people are on another planet This company is a complete WASTE OF TIME do yourself a favour and GOELSEWHERE… Read Full Review

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★☆☆☆☆

“Dreadful experience with Go Outdoors, lost a customer”

Written on: 10/07/2016 by lkMcCann463 (1 review written)

This item was on display at the Colchester Store, it was sold out. Therefore I ordered online for home delivery despite the option to collect from another store. I received a couple of emails asking to confirm my previous addresses for security which I replied to promptly. Then to my surprise a week later I get an email to say stock issues mean my order is cancelled. I go back online to order to another store and the price has gone up for £250 to £400!!! I have emailed Go Outdoors twice to… Read Full Review

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★☆☆☆☆

“I ordered the product twice and twice it failed to...”

Written on: 07/07/2016 by Gonzalesmp30 (1 review written)

I ordered the product twice and twice it failed to arrive. Only when I phoned did anyone say that my friends won't be coming, now you are out of stock. So in terms of success not so good Go Outdoors! I will think twice before trying to order online. Thanks for the helpful hint. Liked - I kept my money Didn't like - no product, no notice and no understandable reason for my order not to be processed. You asked!… Read Full Review

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★☆☆☆☆

“Micro chair”

Written on: 03/07/2016 by HCTalbot (1 review written)

This is certainly a micro chair! Very light weight and small. However, although it is sturdy, this is not a chair for adults - very low, narrow seat. Would be impossible to sit down/get up from it if you had any knee/hip/mobility problems. Also very unstable - tips over backwards if you lean back. I ordered it for my 91 year old father to use as an outdoor artist's sketching chair so it was completely unsuitable. I returned the chair to my local GO Outdoors store and bought a Hi Gear fold-away… Read Full Review

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