GO Outdoors Reviews - www.gooutdoors.co.uk

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★★★★☆
4.1 / 5
248
83% of users recommend this
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★☆☆☆☆

“Not yet arrived after 2 weeks”

Written on: 07/04/2015 by Outdoorman2 (1 review written)

Would love to be able to review this but unfortunately not arrived yet so sorry go outdoors performance on this order was below expectations. Has put me off using your online service… Read Full Review

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★☆☆☆☆

“Advertising the incorrect item ”

Written on: 04/04/2015 by Valerie391 (1 review written)

Having ordered the item online based on the web images and discrpition for a new Middy Nano pole xm10-2and having had it delivered to find it was a 3 year old MTDI shock core version, I was not happy so i called the customer service desk and explained the issue and that the pole was not that as advertised and was assured this was a warehouse mix up, i was asked if I would be prepared to travel to a site/store that had the one i wanted, i asked them to make sure it said Nano xm 10-2 on the pole… Read Full Review

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★☆☆☆☆

“order cancelled”

Written on: 25/03/2015 by missmarple37 (1 review written)

after spending ages going through items and reviews finally made my choice only to receive an email 3/4 days later saying that out of stock and they had cancelled my order… Read Full Review

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★☆☆☆☆

“Incomplete product delivered”

Written on: 25/03/2015 by georgehart (1 review written)

Mountain bike frame, seat and wheels delivered after about a week. However, delivered with BMX instructions and nuts, washers, akeys etc. GOOUTdoors are unwilling to swap the erroneous parts and require the whole package to be picked up, inspected, and then will re send another bike - which again will have the possibility of being packed incorrectly. Most upset I didnt get to use the bike at all over my 2 weeks holiday. Will be asking for a full refund as I may aswell goto a store and buy… Read Full Review

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★☆☆☆☆

“SHOCKING”

Written on: 16/03/2015 by madisoneasey (1 review written)

Ordered trainers and apparently the courier attempted to deliver 3 times! they didn't leave with a neighbour (that was requested) nor did they notify me they had been. when ringing go outdoors they explained to me that the trainers were being sent back to them and that they would be sent out ASAP when receiving a text to say what time they would be delivered they again didn't turn up! I phoned go outdoors AGAIN and they then told me the ordered had been delayed - I work shifts so had taken the… Read Full Review

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★☆☆☆☆

“Worst service ever”

Written on: 06/03/2015

Product arrived WEEKS later than promised and they never seemed to care much about it. The payment went through 4 times and, after I let them know about it, they denied it and did not offer any help at all. Over all, one of the worst experiences I have had shopping online. I feel totally tricked. Very disappointing… Read Full Review

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★☆☆☆☆

“Special offers are never in stock!”

Written on: 02/03/2015 by smRivera216 (1 review written)

I have seen and tried to buy special offers several times from Go Outdoors. I have never been successful. Either the items are out of stock, never to re-appear, or they are for collection only, usually from one store in the UK and that is always more than 100 miles from where I live. If this happened once I would accept that I had been unlucky but when it happens every time I begin to wonder about the company's sales policy… Read Full Review

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★☆☆☆☆

“Order never received”

Written on: 01/03/2015 by RylieSilva1954 (1 review written)

I never received my order. They cancelled my order without telling me, and didn't even reply to my inquiry. I just don't understand what have happened. Thank god I got the money back at least!!!!… Read Full Review

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★☆☆☆☆

“not suitable”

Written on: 27/02/2015

I have returned this item as I could not get the front main zip to work. I took it to PP Pay Point to return on 13 February 2015 which cost me£4.49 and I have not had a reply yet!… Read Full Review

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★☆☆☆☆

“Never got my order”

Written on: 25/02/2015 by loufelo (1 review written)

My paypal was charged but I never received my order. It has been over a month now. I prepared for shipping etc. but still waiting… Read Full Review

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★☆☆☆☆

“Didn't actually bother sending the goods”

Written on: 22/02/2015 by Andyuniqueusername (1 review written)

Strange concept of customer service. Goods were ordered but never delivered. Apparently the delivery driver couldn't find the address which is strange because it a massive skyscraper in London. The order was automatically cancelled although I was told I was 'welcome to reorder online'. I wasn't really sure why I should need to do this again nor how doing so would make the delivery driver any more able to find my office. Pretty port really… Read Full Review

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★☆☆☆☆

“Absolute disgrace, never again”

Written on: 21/02/2015 by Brennan1994 (1 review written)

I spent over £300 with this company within the days before this order at one of the shops. I made an order with next day delivery as it was urgently required. Received nothing, after calling i find they weren't coming as they were now out of stock and nobody bothered to tell me. I order another set to resolve this problem, guaranteed to arrive before 10 the day after i'm then told when i have to call them again about 14.00 that they won't arrive for another 3 days. Disgusting, will never spend… Read Full Review

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★☆☆☆☆

“Failed to cancel my order and failed to refund.”

Written on: 19/02/2015 by nzreview (1 review written)

Major issues with go outdoors, this is the second time I have ordered online from them and the second time it has gone wrong. This time I cancelled my order shortly after placing it, before it had been dispatched, using their online form. I cancelled it after discovering that most of the deals are only available in-store. So I didn't receive a refund straight away, but thought I would give them some time to do the admin. Well they sent the order anyway! I refused it from the courier… Read Full Review

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★☆☆☆☆

“ clothing very badly finished would purchase futher...”

Written on: 17/02/2015 by Claire105 (1 review written)

Clothing was NOT finished would purchase further goods froom outdoors… Read Full Review

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★☆☆☆☆

“Boots very poor suitening”

Written on: 16/02/2015 by Arnold146 (1 review written)

don´t know if this is for the product itself.. but it is a problem that I cannot go to the shop and make a reklamation because the sewings of my scarpaboots or the way they are stuffed really is poor.. you feel the seweings and foldings very hard because of only a very thin inner layer.. I will never be able to use the boots because of that.. Therefore I will be very careful to buy on the internet another time.. it is my first time buying shoes… Read Full Review

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★☆☆☆☆

“Worst Customer Service Ever. ”

Written on: 16/02/2015 by MichelleDalrymple363 (1 review written)

I ordered a Montane Extreme Smock which after a week still hadn't arrived. I contacted customer services to be told that the item was not in stock even though on the site it clearly stated that it was. I was further told that they had no idea when it was likely to be in stock. I asked if they were ever going to tell me any of this to which I did not receive much, if any reply. In summary do not use Go Outdoors to purchase anything they're beyond useless… Read Full Review

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★☆☆☆☆

“Worst Service Ever”

Written on: 15/02/2015 by Mrcamping (1 review written)

Having gone to our local branch of go outdoors (Erdington) we chose our tent, but it was unfortunately out of stock. I went home and placed my order on the internet and also ordered a camping cupboard and tent accessory kit. The following Thursday at 10 am I recieved a text message saying my order would be delivered by UK mail at 11:30 to 12:30 that day as I was at work I wouldn't be at home but had selected the leave with neighbour option on ordering. On arriving home there was no card left… Read Full Review

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★☆☆☆☆

“Haven't arrived”

Written on: 15/02/2015 by Nikot442 (1 review written)

Non of the items have turned up so can not comment on the items themselves. I received a msg re the trousers but the alternative wad not what I wanted. Still waiting to hear about the day sack. So basically a bit of a poor service from go outdoors… Read Full Review

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★☆☆☆☆

“My product review not published”

Written on: 12/02/2015 by Pruittmn295 (1 review written)

Walking boots lasted a month before stitching came out, made to feel it was my fault by staff in the Hanley store. My review of these boots has not been posted on their website after a month… Read Full Review

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★☆☆☆☆

“Don't Buy Online - terrible delivery service by UKMail”

Written on: 11/02/2015 by SamanthaConley434 (1 review written)

The service by Go Outdoors was good. However, UKMail failed to deliver 4 times even instructed by Go Outdoors to leave with a neighbour - in the end UKMail refused to deliver item sending it back to Go Outdoors. Therefore I missed out of that deal. Complained to UKMail and they have not responded at all - therefore I will not be purchasing from Go Outdoors website again until the have changed their delivery company to one that actually delivers. The ratings below are in relation only to the… Read Full Review

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