GO Outdoors Reviews - www.gooutdoors.co.uk

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★★★★☆
4.2 / 5
348
84.0% of users recommend this
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★☆☆☆☆

“Paid but not received item 15 days later”

Written on: 28/05/2016 by Peterson248 (1 review written)

Purchased a gift card and a discount card online as a present for a family member. 15 days later and still haven't received them. Customer Service team replied to my enquiry - that delivery had been attempted. No courier or missed delivery card left at my address though. Why can't such a simple process be easy? Very disappointed! … Read Full Review

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★☆☆☆☆

“Wrong tent, no reply, no correspondence and no apology”

Written on: 23/05/2016 by jonny_russell (1 review written)

Ordered the new hi gear voyager tent, but I got sent a vango tent instead, it was suppose to be a surprise birthday present for the girlfriend and it was that. We had to use the tent otherwise we would be in the car. When writing to complain I got no reply in 5 days while chasing it up on Facebook and email. When I rang someone they said that's a long email could you just shorten it for me. I refused and then they had to ring me back with a offer to replace the tent with the one I ordered and… Read Full Review

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★☆☆☆☆

“Awful customer service”

Written on: 10/05/2016 by Stephanie2222 (1 review written)

On the 26th April I ordered a waterproof jacket for my mum's 70th birthday. A week after placing the order the jacket had not arrived. I thought I'd wait to hear and wait until the 7th May until the end quoted delivery period (which was a week and a half after I placed the order). Come 10th May, still no jacket. I go onto my e-mails to contact Go Outdoors about the lack of delivery and/or correspondence, to find a brief e-mail stating 'due to a stock error' we are unable to fulfil your order… Read Full Review

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★☆☆☆☆

“Excellent Delivery”

Written on: 09/05/2016 by Gibbonsqx331 (1 review written)

Ordered walking boots - everything that was said happened. Delivery was right on track. Excellent. Will certainly use them again… Read Full Review

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★☆☆☆☆

“products superb - couriers lousy”

Written on: 28/04/2016 by czRomero435 (1 review written)

I'm a long time customer of GO and have purchased over £4oo in he last 2 years but I despair of their carrier who simply ignores GO's promise to deliver next day for a small extra fee - this carrier is really holding GO back!… Read Full Review

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★☆☆☆☆

“Failed purchase”

Written on: 26/04/2016 by Lincolnphil (1 review written)

I'm not happy with the service for the chosen product. The website indicated that it was available 40 miles away in Sheffield. I reserved it and received a text saying it was ready for collection. Upon arriving at the store I was told that the product was out of stock. I received an email the following day saying that I would be offered an alternative. But, haven't heard anything since… Read Full Review

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★☆☆☆☆

“Postman Pat Would have more chance”

Written on: 22/04/2016 by JasonD71 (1 review written)

The service from Go Outdoors was great and the product top notch, but the delivery company had a lot to be desired for. It took 5 attempts to deliver my goods and then after numerous emails and phone calls on my part. I will use again but will collect from a store 30+ miles away as that will be so much easier than having to deal with UK Mail… Read Full Review

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★☆☆☆☆

“Misleading Web Site, unhelpful service”

Written on: 22/04/2016 by trigger90201 (1 review written)

Having spotted Mammut T advanced GTX Womens walking boots with my wife's size available in stock at Shrewsbury we travelled the 40 mile round trip to try them on. On arrival warmly greeted by pleasant and helpful staff but no boots in stock so looked at other Mammuts displayed and advertised at £99. However after trying on 3 pairs discovered that the wrong boots were on the display and the ones being tried were much more expensive. Frustrating. Asked helpful assistant if Scarpa Baltoro boots… Read Full Review

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Triglet's Response to trigger90201's Review

Written on: 22/04/2016

Update :- after a phone call to head office and to local branch Go Outdoors say that they will in fact bring the boots to our local branch so fingers crossed and watch this space

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★☆☆☆☆

“Poor”

Written on: 09/04/2016 by KimberlyBell348 (1 review written)

After ordering, paying and receiving a confirmation email, we subsequently (just before the delivery date) received an email cancelling our order due to a 'stock issue.' So, my review is that of poor service due to order failure (surely any stock issues should have been resolved before advertising) and I don't think the reason given is a reasonable explanation… Read Full Review

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★☆☆☆☆

“Very poor customer service”

Written on: 08/04/2016 by Fireblade2016 (1 review written)

I placed my order on the 24th March. I had to chase it up on the 1st April and received a reply saying that due to high demand it would be delayed. On the 8th April I received an email asking me to review my purchase which I still hadn't received. I replied with a very negative review which didn't get published and later received another email saying my order was cancelled. I will think twice before using Go Outdoors again… Read Full Review

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★☆☆☆☆

“Shocking customer service”

Written on: 30/03/2016 by Boabmc (1 review written)

Ordered was cancelled after product wasn't dispatched after 10 days of it being ordered, was showing in stock and for delivery, cancelled order and 6 days later they have now sent the product out i no longer need or require. Terrible communications! Will not use again or recomend to anyone!!… Read Full Review

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★☆☆☆☆

“Very dissapointed after purchasing item it has been...”

Written on: 27/03/2016 by suthomas (1 review written)

Very dissapointed after purchasing item it has been reduced by £22… Read Full Review

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★☆☆☆☆

“Did not deliver my order”

Written on: 12/03/2016 by O'Sullivan243 (1 review written)

I ordered two Bretton relaxers, only to be contacted some days later to be told that there was only one in stock, I pointed out that there was another in stock at the Pudsey store but the girl on the telephone said that they could not source me one from the store, I therefore cancelled my order, very poor customer service, no effort to deliver what I had ordered… Read Full Review

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★☆☆☆☆

“Out of stock - cancelled order”

Written on: 11/03/2016 by MaddisonPage412 (1 review written)

Having waited over a week for my Berghaus jacket to arrive, I called the company to see where it was. "Oh sorry that ordered has been cancelled as we are out of stock" came the reply! Well thank you for not letting me know. I am so glad I phoned to check or I could still be waiting!… Read Full Review

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★☆☆☆☆

“Bad customer service”

Written on: 09/03/2016 by Stephanies845 (1 review written)

Having seen a few items on go outdoors website I decided to go ahead and order , with order value of over £120 . I purchased the £5 discount card so I was able to get my items cheaper . The website also offered a discount code that was impossible to access , but I continued with the order . Well over a week later my items had still not been dispatched and I also noticed my items in total were £11 cheaper . I contacted go outdoors explaining and said that I considered cancelling my order . I… Read Full Review

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★☆☆☆☆

“Very disappointed ”

Written on: 19/02/2016 by SamCur (1 review written)

I ordered my goods online to be delivered, and paid delivery costs of almost £5, I work full time and my weekends are precious so this is the most convenient way for me to shop. Most companies will leave a parcel with a neighbour or in a safe place. Go Outdoors do not allow the couriers to leave a parcel anywhere. It must be delivered to you and you must sign for it. My options are now to either go the the depot in Livingston to collect (30 miles away from my house) or take a day off work! I… Read Full Review

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★☆☆☆☆

“ore fictitious sales items.”

Written on: 14/02/2016 by Haskers (1 review written)

KEEPS HAPPENING. DESPITE ORDERING ITEMS FROM GO OUTDOORS IMMEDEATELY THE SALE DETAILS BECOME LIVE AND THERES ALWAYS A STOCK ISSUE. I'm CONVINCED IT'S JUST ERRONEOUS ADVERTISING WITH MINIMAL STOCK TO GET PEOPLE IN STORE. WASTE OF TIME INTERNET SHOPPING. OH YES.....AND NONE OF THE STORES HAD THE ITEM I WAS AFTER EITHER… Read Full Review

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★☆☆☆☆

“The product still not delivered to my parents after 3...”

Written on: 25/01/2016 by 348Dwyer (1 review written)

The product may be good, but the delivery is substandard. Bought this product to be delivered to my parents in Kashmir, it is still with DHL… Read Full Review

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★☆☆☆☆

“In view of the fact that since placing the order for...”

Written on: 21/01/2016 by MrsNBarnett (1 review written)

In view of the fact that since placing the order for the ladies walking trousers some two weeks ago I have not heard anything more when I was told at the time that I would be notified within 7 days, I am not happy with the service provided. The price when ordered was £30 and not £39.99 as now stated… Read Full Review

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★☆☆☆☆

“Not impresed”

Written on: 06/01/2016 by Karenbell (1 review written)

Ordered item and selected next day delivery received confirmation email, received email to say it had been sent to dispatch and I would be notified if goods were not in stock also received email to welcome me but no email to tell me it was not in stock which I found out on Christmas Eve the day I was expecting delivery. I rang because i hadn't received any notification to say the item was on its way to be told that it was out of stock and no payment would be taken that someone had emailed me… Read Full Review

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