GO Outdoors Reviews - www.gooutdoors.co.uk

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★★★★☆
4.1 / 5
82.5% of users recommend this
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★☆☆☆☆

“Terrible Service”

Written on: 26/12/2014 by Isiahq385 (1 review written)

Terrible service. No-one could tell why my ordered wasn't processed. I called at least 4 times and was told someone would call me back but they never did. I eventually cancelled the order but you sent it anyway. Probably the worst customer service I have ever had… Read Full Review

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★☆☆☆☆

“Disappointed”

Written on: 19/12/2014 by Duncan37 (1 review written)

A few days after placing my order I was emailed to say I would not get any of the items I had ordered. There was nothing on the website warning of low stock. Would not use this website again… Read Full Review

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★☆☆☆☆

“Still Waiting!!”

Written on: 18/12/2014 by MamaJules (1 review written)

The service from Go Outdoors was great with the parcel dispatched the day after ordering, however I am still waiting for this item to be delivered by UKMail 2 weeks later. I have now contacted them five times to re-arrange and spent £10 on phone calls. I have complained to both UKMail and Go Outdoors, yet neither company have had the decency to even acknowledge my complaint. I will never order from Go Outdoors online again… Read Full Review

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★☆☆☆☆

“My order never arrived”

Written on: 15/12/2014 by Salisburyfq4 (1 review written)

Although I live about ten miles from a branch of Go Outdoors, I decided to place an order for two gift vouchers on line. The process was easy and I awaited delivery. I received an email from Go Outdoors to say it had been despatched to the postal agent. The agent initially said they were ready to send it within a couple of days but within twenty four hours informed me, however, that the order would be later than expected. I spoke to their care team to clarify the situation. They explained that… Read Full Review

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★☆☆☆☆

“Still waiting”

Written on: 14/12/2014 by Gill2014 (1 review written)

I am still waiting for my order to be delivered, due to the incompetence of the delivery people who repeatedly tried to deliver my order to the wrong address and now it has been returned to sender despite numerous telephone calls and e mails from myself which were rarely answered the whole process has been one of the most frustrating purchases ever if I did not want this coat so much I would have cancelled I am now waiting for it to be delivered to a shop so that I can collect it myself, what a… Read Full Review

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★☆☆☆☆

“Don't Order Online!!!”

Written on: 12/12/2014 by DonotorderfromGoOutdoors (1 review written)

Main criticism is of UK MAIL the delivery agents, but Go Outdoors must take full responsibility for appointing such a totally incompetent (dis)organisation. Essentially:- Ordered an Eiger Trapper hat. After almost a week (and two totally false emails claiming attempts to deliver had been unsuccessful), I alerted Go Outdoors who stated that UK MAIL had lost my hat and that another would be dispatched. Over the next 5 days I got three cards and three further messages stating UK MAIL had been… Read Full Review

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★☆☆☆☆

“Poor Online Process and Delivery”

Written on: 12/12/2014 by MontyMike (1 review written)

I ordered an item, at approximately 7:30 in the evening, and decided to pay more to get express delivery, so the item would be delivered the next day. During the online purchase process, I paid for the item using PayPal. I had entered my address for delivery etc... but upon completion of the sale, the summary page showed that the delivery address was my old address that PayPal had on record, not the address I had entered. I immediately phoned the support number, only to find that it was only… Read Full Review

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★☆☆☆☆

“Poor service ”

Written on: 11/12/2014 by THop1 (1 review written)

Having placed an order online, I received a confirmation email which stated they had received the order and I would be notified within 48hrs if the item wasn't available. Heard nothing so after a week I was surprised that I still hadn't received the order and phoned up. The man told me that the item was in fact out of stock and would probably be coming back in in the next few days and so to ring up the following week. I did and this time I was told that the item was no longer available and… Read Full Review

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★☆☆☆☆

“Terrible experience, will never order from them again.”

Written on: 10/12/2014 by noomsnet (1 review written)

I needed some good quality work boots for a contract coming up. I checked all over the internet and decided to give GO Outdoors a try, price was the same as anywhere else just happened that they popped up at the top of the search. I checked that the item was in stock using their online check and I paid for the item. 7 days later I had heard nothing from them, I was worried and used the online status check for my order, it just said "processing". I decided to send them an email, I got nothing… Read Full Review

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★☆☆☆☆

“Waste of time and money a bit like the waterproof...”

Written on: 10/12/2014 by 1966Spence (1 review written)

Waste of time and money a bit like the waterproof boots I bought from go outdoors. I was promised the boots were waterproof and one walk across a wet field and I had wet feet… Read Full Review

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★☆☆☆☆

“Paid and not received an item”

Written on: 07/12/2014 by Frank210 (1 review written)

I paid for an item and have not received it. The company has not contacted me yet, Very disappointed Will not recommend it ever again… Read Full Review

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★☆☆☆☆

“the wellies are great but gooutdoors aren't ”

Written on: 03/12/2014 by 180Hull (1 review written)

Ordered a size 13 from the website as they only had one pair in store and needed two pairs for my twin sons. As usual the staff didn't have a clue what they had in stock, gooutdoors seriously need to invest in some stock control, this is the third time this has happened. So, ordered a second pair from the website, no real updates on delivery even though I had paid to upgrade the delivery. When they arrived they were wrong size! size 12 not the 13 I ordered. My kids love the wellies though… Read Full Review

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★☆☆☆☆

“Failed to fulfil my order again”

Written on: 06/11/2014 by Henhouse1 (1 review written)

This is now the second time that I have ordered something on line and Go Outdoors has failed to deliver, with no real explanation. After waiting a week for an item that I paid extra for next day delivery I received an email informing me that "Unfortunately after checking your order I can see that this was cancelled as we were unable to fulfil your order". Why?… Read Full Review

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★☆☆☆☆

“shopping experience”

Written on: 26/10/2014 by edturner02 (1 review written)

Having taken the time and trouble to visit the Go Outdoors shop in Oxford and found the size boot I required was not in stock when I asked the till assistant if she could order one for me I was told that I should do it myself on line. The attitude was that it was too much trouble and as a result of this it is unlikely that I will bother to visit this store again. On the plus side having ordered the boot online and found that despite ordering the size I normally take I found the fit too small… Read Full Review

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★☆☆☆☆

“No size 41”

Written on: 24/10/2014 by Schaefersl420 (1 review written)

The trainers look lovely, however I was told that size 41 is not in Go Outdoors' range; instead the sales assistant suggested I try to squeeze into a 39.5 or to buy 42 and add an insole. How absolutely ridiculous and infuriating. There is nothing worse, or more damaging, than wearing the wrong size footwear… Read Full Review

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★☆☆☆☆

“APPALLING SERVICE ALL ROUND, CHEEK TO ASK FOR REVIEW!”

Written on: 22/10/2014

I placed this order to collect from Coatbridge store. Order was accepted, goods were in stock according to system. Two days later I get an email stating NONE OF THE GOODS WERE AVAILABLE! However, when I re checked stock availability all good still stated in stock. The email also stated a member of customer services would contact me by telephone to discuss....no such phone call was ever received! I have since sent customer services a further email requesting contact & an explanation....still… Read Full Review

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★☆☆☆☆

“Dissapointed”

Written on: 21/10/2014 by CEWs (1 review written)

Items available online but not available in store. Other items bought in store, but 50% offer available on line was refused in store the next day. Very disappointed with the overall service. Would warn others to shop around first… Read Full Review

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★☆☆☆☆

“worst delivery ever”

Written on: 15/10/2014 by 206Pratt (1 review written)

I have no words... 24hrs delivery delivered after a week… Read Full Review

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★☆☆☆☆

“Did not arrive”

Written on: 12/10/2014 by CarleighRussell (1 review written)

I was disappointed to recieve an e mail stating that due to a technical problem,I would not be receiving this item,would not be billed but no jacket,pity as was looking forward to getting it for the winter.....I usually buy items In store so this was my first experience on line.....sorry guys… Read Full Review

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★☆☆☆☆

“what order?”

Written on: 05/10/2014 by Alfred437 (1 review written)

I have been asked to review my order, I ordered re proofer for tent and 2 camp beds. I promptly got an email telling my it was cancelled as no products were available! I wanted the items so was a bit disappointed that they were shown on the site as available when the were out of stock/discontinued or whatever… Read Full Review

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