GO Outdoors Reviews - www.gooutdoors.co.uk

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★★★★☆
4.1 / 5
332
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★☆☆☆☆

“ore fictitious sales items.”

Written on: 14/02/2016 by Haskers (1 review written)

KEEPS HAPPENING. DESPITE ORDERING ITEMS FROM GO OUTDOORS IMMEDEATELY THE SALE DETAILS BECOME LIVE AND THERES ALWAYS A STOCK ISSUE. I'm CONVINCED IT'S JUST ERRONEOUS ADVERTISING WITH MINIMAL STOCK TO GET PEOPLE IN STORE. WASTE OF TIME INTERNET SHOPPING. OH YES.....AND NONE OF THE STORES HAD THE ITEM I WAS AFTER EITHER… Read Full Review

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★☆☆☆☆

“The product still not delivered to my parents after 3...”

Written on: 25/01/2016 by 348Dwyer (1 review written)

The product may be good, but the delivery is substandard. Bought this product to be delivered to my parents in Kashmir, it is still with DHL… Read Full Review

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★☆☆☆☆

“In view of the fact that since placing the order for...”

Written on: 21/01/2016 by MrsNBarnett (1 review written)

In view of the fact that since placing the order for the ladies walking trousers some two weeks ago I have not heard anything more when I was told at the time that I would be notified within 7 days, I am not happy with the service provided. The price when ordered was £30 and not £39.99 as now stated… Read Full Review

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★☆☆☆☆

“Not impresed”

Written on: 06/01/2016 by Karenbell (1 review written)

Ordered item and selected next day delivery received confirmation email, received email to say it had been sent to dispatch and I would be notified if goods were not in stock also received email to welcome me but no email to tell me it was not in stock which I found out on Christmas Eve the day I was expecting delivery. I rang because i hadn't received any notification to say the item was on its way to be told that it was out of stock and no payment would be taken that someone had emailed me… Read Full Review

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★☆☆☆☆

“Never received the coat”

Written on: 06/01/2016 by Iannocoat (1 review written)

Ordered on line, then was told item was out of stock 11 days later. I looked again on the website and the coat was still available in various stores, so I ask too have one delivered to the Wigan branch. I was surprised when costumer service said they couldn't do this as its not their job… Read Full Review

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★☆☆☆☆

“Still waiting”

Written on: 29/12/2015 by vmOwens432 (1 review written)

I ordered a rain jacket and waterproofing for clothes and boots in plenty of time for a trip to Iceland at least a week and a half before I was due to go! I have been to Iceland for five days and have been back for another four days and still my order has not appeared!it has taken two emails to find out that there was a mix up at the wearhouse and my order is in the way! Considering the reason why I ordered it has been and gone and go outdoors has let me down there's not really much point in… Read Full Review

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★☆☆☆☆

“Nothing arrived”

Written on: 28/12/2015 by OliviaMacPherson (1 review written)

We ordered online more thant a fortnight before Christmas as we wanted the coat as a Christmas gift. After a week of waiting we contacted GO. The gentleman who answered was fair play very helpful and said that he could see that the coat had been dispatched and promised to phone back after making enquiries. Later on he did phone back and said that the coat had been lost by the delivery firm. There were no more coats of that type available and that our money would be refunded. The outcome was… Read Full Review

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★☆☆☆☆

“Order cancelled by Go Outdoors because "failed fraud...”

Written on: 25/12/2015 by BrysonHarrison (1 review written)

Then mysteriously the product has disappeared from stock. Was it ever back in stock?… Read Full Review

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★☆☆☆☆

“Terrible customer service - La Sportiva Katana shoes”

Written on: 24/12/2015 by winst0n (1 review written)

I purchased a pair of La Sportiva Katana climbing shoes from GO in April 2015. By November 2015 they were broken. GO refused to refund, claiming "fair wear and tear". This is unacceptable. In slightly more detail, on paper these shoes should be excellent and, to be fair, fit straight out of the box was excellent for me. However I purchased my pair on 2nd April 2014 and went through both rands on ~27th November 2015 - meaning that I got 7 1/2 months of wear out of these £115 (RRP) shoes. When… Read Full Review

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★☆☆☆☆

“Cancelled order”

Written on: 22/12/2015 by Fairyem (1 review written)

I ordered items as Christmas gifts, after about a week I made contact to query where my order was only to have a return email saying my order can't be fulfilled and they were cancelling it. I question what would have happened if I hadn't contacted them myself. When I asked for an alternative product it was declined but I was offered a 10% off voucher, great when there was already 15% off across the store. I haven't used it. Very disappointing… Read Full Review

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★☆☆☆☆

“Don't use this shop ”

Written on: 17/12/2015 by Burnhammg92 (1 review written)

I placed an order for 2 items which were both shown as I stock. However after more than a week I was advised one item was out of stock so couldn't be sent but the other one would be. I then asked for a replacement instead but received an email stating that they "were a little delayed with enquiries at the moment" but now a week and a half later I still have had no response. It has now been more than 3 weeks since I ordered the items and I have neither of them, as they were Christmas presents… Read Full Review

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★☆☆☆☆

“Lack of decent customer service”

Written on: 15/12/2015 by LindaMcConnell84 (1 review written)

I shopped at Clydebank Go Outdoors, new to the store I walked in and was unsure where to look for the products I was after. My friend and I walked around aimlessly for a good five minutes, passing staff on route...non offering assistance. I eventually asked for help...I bought a pair of boots, spending well over a hundred pounds. I asked about waterproof jackets and was roughly pointed in their direction. Once there, I once again walked round aimlessly....again, only getting help when I asked… Read Full Review

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★☆☆☆☆

“Cancelled no notification ”

Written on: 11/12/2015 by 0380jenwightman (1 review written)

Ordered and paid for items waited a week for a dispatch notification. Then went online to check the status as tops were a gift. On online account it said customer cancelled, which I had not. Called the store to be told there was an error online and ny order was cancelled. No notification was given although I was told an email was sent which I can't find but managed to find this email that is asking me to review my purchased items. Awful experience… Read Full Review

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★☆☆☆☆

“damaged goods”

Written on: 11/12/2015 by thod01 (1 review written)

Ordered this cycle helmet twice. first one received, the box was all damaged and not suitable for a Christmas present. Reordered giving Go Outdoors another chance. Second one received the helmet itself was cracked. Did not bother to order again. Went to another supplier… Read Full Review

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★☆☆☆☆

“Not in stock”

Written on: 05/12/2015 by Pablo1946 (1 review written)

After ordering on-line and confirmation of my order I was sent an email 2 days later stating due to a stock error they could not fulfil my order. Very disappointing - should have stated out of stock. Will not be shopping from go outdoors again… Read Full Review

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★☆☆☆☆

“Not in stock”

Written on: 01/12/2015

Ordered item online,had to spring for a discount card aswell(extra £5) item listed as in stock Received email acknowledging order straight away. Didn't hear anything for a week so decided to contact go outdoors myself. Person on phone said she would email me back with order update although she was pretty sure the item I had ordered had been out of stock for sometime. Needless to say the jacket wasn't in stock. Poor service from go outdoors in my opinion , surely the stock levels should be… Read Full Review

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★☆☆☆☆

“Wot a joke ”

Written on: 27/11/2015 by Burton.uk (1 review written)

I would like to say great service .. Parcel was delivered to my local shop but never received a code to collect I was there parcel was there ... I had all my id. Spoke to a polite lady on customers services .. For her to say sorry we will have to collect it and deliver it to your house .. Errr no.. Collect it and refund my money that's why I had it delivered to a shop as I work Monday to Friday .. Sort your delivery out please won't be ordered any more .. I will use the local shops instead… Read Full Review

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★☆☆☆☆

“Poor customer service”

Written on: 16/11/2015 by Mckayla96 (1 review written)

Delivery: Ordered £650 goods on next day delivery - waited around all day, but the goods did not arrive. To be fair, GO Outdoors did refund the delivery charge. Returns: As the goods arrived late, had to source the goods elsewhere and therefore returned the goods to the store the following week. The return process was a complete nightmare and took at least 1/2 hour. The poor lady on the till did not know what to do and her manager refused to assist her. Instead of refunding the money owed to… Read Full Review

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★☆☆☆☆

“poor delivery service and poor customer service”

Written on: 07/11/2015 by Helena107 (1 review written)

Missed the two attempts of delivery by uk mail and was unable to rearrange delivery, the parcel was returned to Go outdoors spoke to your customer services dept and arranged for the items to be redelivered but my order was cancelled? A poor first experience of this seller… Read Full Review

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★☆☆☆☆

“Very very disappointed ”

Written on: 01/11/2015 by dazzyboy91 (1 review written)

This is the second time I have ordered online and twice let down. Products not in stock and customer service don't know when it will be in stock.. My advice is " If it's not in the shop then don't bother"… Read Full Review

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