GO Outdoors Reviews - www.gooutdoors.co.uk

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★★★★☆
4.0 / 5
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★☆☆☆☆

“totally bad service”

Written on: 15/09/2014 by MilesShields (1 review written)

I have not purchased the Nebraska chairs as i was told they were out of stock. I reordered them a week later only to be to be told that you have limited stock. So I asked if you have limited stock then why can't i have two. I was told they were not available in my area and they could not send them from other stores which i find unbelievable and no help to me what soever as I would of thought it would be possible. If you advertise items then they should be available no matter where you… Read Full Review

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★☆☆☆☆

“Ladies Fleece order no 1055617”

Written on: 12/09/2014

Sorry I am unable to give this garment a realistic review, since the carriers you chose for delivery were unable to deliver it on two separate occasions when we were in the whole of both days when delivery was promised. I had to phone on two occasions to find out why delivery had not been made, on the first occasion I was assured by the person I spoke to, that he would contact the carrier and that he would call me back THIS DID NOT HAPPEN! On the following day I rang again, and on this occasion… Read Full Review

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★☆☆☆☆

“Vouchers never arrived!”

Written on: 09/09/2014 by Rickett123 (1 review written)

I ordered some vouchers as a birthday present. When over a week passed and I had not received the vouchers I called to chase, to be told they had been a problem and were now the post. When again the vouchers didn't arrive I called again, and again I was told they had been dispatched. I said I wasn't happy with this and requested to e-vouchers as I was by this time in danger of missing the birthday there were for. Reluctantly I was given e-vouchers that could only be used online and told I… Read Full Review

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★☆☆☆☆

“Genuinely shocking service”

Written on: 08/09/2014

I paid extra for special delivery to ensure that my purchase would come on time. On the day of delivery I received an email and a text telling me that it would be delivered at a certain time. It didn't arrive at that time so I called up and they said that I should just wait. By 7pm it still hadn't come and I had spoken to over five different people about my order. Each of them said they had no idea where it was but it probably would come. I needed the food that day because I was leaving the… Read Full Review

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★☆☆☆☆

“Total lack of Customer Care”

Written on: 04/09/2014 by Kos1 (1 review written)

Go Outdoors asked me to do this review as I had bought an Outwell Cazal Grill from them. Wrong. I ordered one on line - the website showed 1 in stock. I received an email thanking me for the order. Later I received another email telling me that they had no stock and that the order was cancelled. They also said that a member of staff would be in touch within the next 24 hours to discuss an alternative product. This was on the 21st August and I'm still waiting. So no stock control and… Read Full Review

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★☆☆☆☆

“How to displease your customers”

Written on: 03/09/2014 by ZaidMaloney284 (1 review written)

You ask for a review.I did not get the product, it was out of stock! I was not told. Nor were you! If the item was not in stock I should have been told within 2 days, the supposed email was "sent", after such time had elapsed. Let me know when the product is available, and you may get a favourable review… Read Full Review

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★☆☆☆☆

“poor service on click and collect”

Written on: 27/08/2014 by weClark39 (1 review written)

pre ordered 8 gas canisters. when I arrived at store no-one could find my order. Despite placing the order online with my discount card which was verified, when the store staff eventually had to get the stock of the shelf and not in the preserved cage for orders, I was then told my discount card was invalid. I went home and placed another order online with my discount card the paid online with the discount… Read Full Review

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★☆☆☆☆

“HURRY UP AND WAIT”

Written on: 26/08/2014 by Alijahu378 (1 review written)

I have ordered and received books from the USA and sent them on to Australia where they have already arrived. Yet I ordered my T-shirts on line from GO Outdoors on 7 Aug 14 and I am still waiting for them to be delivered. Not a service that I will be using in the future… Read Full Review

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★☆☆☆☆

“poor customer service”

Written on: 24/08/2014 by mgreen647 (1 review written)

Fault goods, unable to find anybody that could make a decision. Wigan Manager needs to be retrained or demoted. The person at head office finally sorted. However customer services have not able to give proper explanation for the customer service mishaps and short falls. Still expecting an email to explain. Blackburn manager helpful and efficient. I would not recommend anybody purchasing anything from the Wigan store and my confidence in gooutdoors as a company which respects to customer… Read Full Review

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★☆☆☆☆

“3 days late”

Written on: 21/08/2014 by Nunezqb1968 (1 review written)

I paid for next day delivery and received my items about 3 or 4 days after… Read Full Review

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★☆☆☆☆

“poor administration”

Written on: 20/08/2014 by Prattki284 (1 review written)

I ordered this tent paying for next day delivery before the evening cut off time. The next day I checked to see it was coming and it was clear that it hadn't been dispatched. I then try to click the 'cancel order' option on the website and that failed to work. I then called Go Outdoors and the helpful guy on the phone said 'leave it with me I will handLe this'. I stressed that I didn't want it delivered and in particular not left at the house whilst away.I was told 'we wouldn't leave it if you… Read Full Review

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★☆☆☆☆

“DO NOT ORDER OFF GO OUTDOORS WEBSITE”

Written on: 18/08/2014

I ordered a pair of trousers and after no delivery for a couple of weeks tried cancelling the order.... I tried on line as per their website and failed to cancel. I emailed them many times - no result. I spoke to them on the phone five times. On the fifth attempt a refund was put through. Meanwhile getting email messages from UK Mail slaying they were going to deliver in-spite of reassurances that the delivery had been cancelled. 18 days later from point of order UK Mail have just tried to… Read Full Review

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★☆☆☆☆

“Bad experience.”

Written on: 18/08/2014 by Williamssteve (2 reviews written)

This has to be one of the worst on line percheses i have had. They made me wait the full five day's before they dispatched the item. I had to telephone them to find out when it would be dispatched. I received no notification of the dispatch. The first i new it was on the way was when the delivery company text me when it would arrive. I will not be using this company again for an on line purchase… Read Full Review

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★☆☆☆☆

“Click and Collect Sale Item”

Written on: 17/08/2014 by Courtneya287 (1 review written)

I went into the Stockport store to purchase and item advertised in the catalogue. The item was not in stock, the first assitanc I spoke to said if its not there its gone the second scupected that item had never been stocked. I went online to fin the item in the Manchester store and clicked to resvere - I was on my way into Manchester anyway - the update I got said I would be concated with one hour - the udpate finally arrived and said the item is in fact not ins stock. I have repleid and… Read Full Review

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★☆☆☆☆

“Trent 3-1 jacket ”

Written on: 10/08/2014 by Maren1964 (1 review written)

Ordered jacket online at go outdoors , had a huge problem with delivery wich obviously wasn't through go outdoors personally but a company they use called uk mail. Got delivered to the wrong address for reasons unknown . Had to trace parcel myself to wrong address. Still hadn't been delivered where I was told it was. Got product a week later after they sent out a new one… Read Full Review

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★☆☆☆☆

“Buying a tent”

Written on: 10/08/2014 by DaisyFitzgerald (1 review written)

Wouldn't buy a tent again from Go Outdoors. Tent was delivered with half the tent missing, had to phone on a number of occasions to find out where our complete order was. Not happy!!… Read Full Review

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★☆☆☆☆

“Not reliable. My equipment didn't arrive and I wasn't...”

Written on: 09/08/2014 by Lynn1968 (1 review written)

I ordered two small camping chairs where I was charged £20 for two at checkout and £5 delivery. I was thanked for my order and awaited delivery. After a long wait I emailed you to be told 3 days later you could not send my order due to no stock. I went a log way to find a store who did have the stock. When I got to the till I was told I had to pay £30 or buy a store card for £5 and have them for £20. Why was I charged £20 online with no store card? When I questioned it with the sales… Read Full Review

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★☆☆☆☆

“kids backpack”

Written on: 07/08/2014 by ArielRees (1 review written)

The backpack I ordered was out of stock and therefore not sent or received despite being able to order. I am surprised therefore I am being asked to review… Read Full Review

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★☆☆☆☆

“couldnt fulfil order”

Written on: 06/08/2014 by Jazlynnl413 (1 review written)

after registering with your website and ordering a product, I was informed you couldnt send me the item due to a stock error!! NOT A GOOD START HEY??… Read Full Review

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★☆☆☆☆

“Very poor customer service ”

Written on: 05/08/2014 by LeeCog (1 review written)

I purchased a roof bag as the family and i have started camping and didn't at this stage want to spend loads on a roof box, after 3 weekend camping trips the roof bag became evident that it is not fit for purpose and after several minor faults the zip decided to completely fail resulting in my belongings ending up on the M25. I emailed Go Outdoor (as i thought i may say something i would regret if i called them the day it happened) Eventually i received a call back from a very nice lady who… Read Full Review

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