GO Outdoors Reviews - www.gooutdoors.co.uk

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★★★★☆
4.1 / 5
289
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★☆☆☆☆

“Shoddy attitude to customer service”

Written on: 22/07/2015

Visited our local store at Blackburn. Staff don't understand their stock items, are unable to provide even a simple price within ten minutes and don't seem to care much. Bought a tent on line. Tent is magnificent but the zip on the bag fell to bits on first use. Not because the bag was overstuffed and the teeth burst, because a part fell off the zip. We complained to Go Outdoors. They explained that they do not provide the bags separately from the tent but if we went to our local store, they… Read Full Review

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★☆☆☆☆

“still waiting”

Written on: 22/07/2015 by Dennisb304 (1 review written)

ordered my good on 5.7.15 and I am still waiting for oods 20.7.15… Read Full Review

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★☆☆☆☆

“Ordering problems (mostly delvery company UK Mail)”

Written on: 21/07/2015 by lesleyrenshaw (1 review written)

What a carry on we had. Saw this item in store but there was no stock, really helpful sales assistant advised us to order online. Ordered item with next day delivery, the parcel was then delayed to the nest day (I was refunded the next day delivery charge) we then sat in all day on the delivery day and the item did not appear, contacted both GO and UK Mail who claimed they tried to deliver but could not get access, delivery attempted the next day but we were not home. UK mail tracking… Read Full Review

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★☆☆☆☆

“Do not buy if you want to stay dry”

Written on: 21/07/2015

I do not recommend this tent if you don't want to spend the entire time in a swimming pool. It didn't stand up to the wind and rain storms that we had. Rain poured through the enterance of the tent reaching ankle length. It also leaked in the sleeping area puddles appeared everywhere. Not a tent I would recommend to anyone. Be awere!… Read Full Review

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★☆☆☆☆

“Bad communication badly let down”

Written on: 20/07/2015

Ordered a tent, no delivery after one week so I chased the order only to be told " sorry it's out of stock so we have cancelled your order". No communication prior to that or to let me know they had canceled it. If it wasn't for me chasing I'd still be waiitng. Needed the tent quickly for camping so ended up buying elsewhere. Would not recommend these to anyone. I would have been happy if they would have let me know there wasn't any stock or emailed me 2/3 days after order. Needles to say won't… Read Full Review

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★☆☆☆☆

“Delay !”

Written on: 19/07/2015 by jzTempleton219 (1 review written)

I ordered this bag and it was too small so I returned the product immediately . This was the first week in July . We are now in mid July yet no refund ! I have emailed them twice and finally gave them a call this morning hopefully I should get my money back this week ! There was nothing wrong with the product but the website that I thought was most reliable landed up being extremely disappointing !… Read Full Review

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★☆☆☆☆

“You cancelled the order!”

Written on: 18/07/2015 by Reallyunhappy (1 review written)

I find it bizarre the GO Outdoors is asking for a review especially as they cancelled my order!!! I placed the on line order for the Berghaus coat which was a present for my wife's birthday the process accepted my order and took the payment they then cancelled the order three days later saying that it was out of stock which I find strange as there where dozens of the coats in their Peterborough store......... I won't be ordering online again… Read Full Review

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★☆☆☆☆

“Go outdoors in general”

Written on: 18/07/2015 by 287Monroe (1 review written)

The items that have arrived are great. The only problem is they have come 10 days late… Read Full Review

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★☆☆☆☆

“Lack of support”

Written on: 16/07/2015 by pissedoffcamper (1 review written)

I purchased a Kalahari 8 - 8 Berth Tent online. The first time I erected the tent one of the poles broke. When I asked Go Outdoors if I could have a replacement pole or where I could buy one they said that they do not have spares. Great £400 of useless canvas now sat in my garage… Read Full Review

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★☆☆☆☆

“Poor service”

Written on: 15/07/2015 by Haynes468 (1 review written)

The item I ordered did not arrive after 1 week and I realised that it was not in stock . I had no communication from Go Outdoors regarding my order or as to when the item would be in stock. I cancelled the order and found the same item elsewhere which was delivered within 1 day… Read Full Review

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★☆☆☆☆

“useless express delivery ”

Written on: 13/07/2015 by 426Salisbury (1 review written)

Ordered these online with next day delivery at an additional cost but they took 5 days to arrive ! Admittedly this was down to completely rubbish courier who despite a house number and post code plus me outside painting the gutters and down pipes for 3 days couldn't find the house. NOT GOOD ENOUGH Go Outdoors I suggest you switch couriers! I will be buying online elsewhere in future… Read Full Review

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★☆☆☆☆

“Failure”

Written on: 12/07/2015 by Soldier9 (1 review written)

I didn't receive the product as I was informed that they were no longer available… Read Full Review

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★☆☆☆☆

“unhelpful staff”

Written on: 09/07/2015 by willnotshopthereagain (1 review written)

I reserved two fishing chairs, turned up to get them, they had already sold one, they said we could have the display model at a 10% discount, then told me my discount card had expired when i had renewed it on the previous visit. The assistant at the desk was unhelpful, had to explain three times that i was paying for one chair, while my friend was paying for the other, i got so frustrated at his incomprehension, that i walked away without buying anything. … Read Full Review

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★☆☆☆☆

“Harry Hall Recife Boots”

Written on: 09/07/2015 by Cameron336 (1 review written)

I ordered some boots from here waited a few days for them to arrive I was then told they were out of stock… Read Full Review

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★☆☆☆☆

“No customer service at all”

Written on: 08/07/2015 by Brennenv179 (1 review written)

Totally let down by both local store & online sevice, not to mention customer services. Checked online to see if product in stock at local store ( 10 Miles away) when I got there & asked they said none in stock best to order online. Which I did , then received totally the wrong item ,had to contact them & wait for them to collect it before they would contemplate sending correct item. Heard nothing 3 phone calls later (they never tried to contact me) I had to insist on a refund which they… Read Full Review

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★☆☆☆☆

“Item still hasn't been delivered have chased delivery...”

Written on: 07/07/2015 by Jacqui51 (1 review written)

Item still hasn't been delivered have chased delivery company twice nothing received… Read Full Review

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★☆☆☆☆

“absolute rip off”

Written on: 07/07/2015 by neverusinggooutdoorsagain (1 review written)

I ordered the raleigh at the discount price of 264.99. I was given duff information in the Peterborough shop, as they said the blue cross sale would be on for two weeks. This turned out to be not the case. As I couldnt get back to store I ordered on line. The bike never arrived,and I received an e mail to say they couldn't for-fill the order due to lack of stock. Then hay presto the bike is back in stock at £ 334. I was not ordered an alternative either. This is the worst possible poor… Read Full Review

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★☆☆☆☆

“Still waiting for my order”

Written on: 03/07/2015

Sadly still waiting for my order, ordered 2 weeks ago. Payment has been taken, spoke to customer services who promised me delivery in the next 2 days but that has now passed too. Will be chasing them again and will not be using this website again… Read Full Review

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★☆☆☆☆

“Not arrived”

Written on: 02/07/2015 by qwKidd153 (1 review written)

Not arrived even though I paid extra for next day delivery. now one week and one day late… Read Full Review

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★☆☆☆☆

“Customer service - organised chaos!”

Written on: 01/07/2015 by GermanHoward (1 review written)

Won't be using again. Order messed up from the start and then beyond when only part of the order arrived and a refund needed… Read Full Review

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