GO Outdoors Reviews - www.gooutdoors.co.uk

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★★★★☆
4.2 / 5
398
84.9% of users recommend this
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★☆☆☆☆

“Not a happy customer”

Written on: 02/12/2016 by HallieAlexander90 (1 review written)

I ordered a t shirt online for my boyfriend's birthday present which was end of that week. It said there was stock online, only when it came to delivery it didn't show up and I had an email saying that there was a mix up in the warehouse and therefore there was no stock of this particular t shirt. So I never got my t shirt… Read Full Review

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★☆☆☆☆

“£100 instore price hike”

Written on: 24/11/2016 by Aileent215 (1 review written)

Went to purchase a bike today after viewing online. Found the instore price was now £100 more. The price match guarantee isnt worth banking on either. Wont be shopping there again… Read Full Review

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★☆☆☆☆

“Poor delivery and customer services”

Written on: 24/11/2016 by ChasityO'Hara (1 review written)

Order was a day late for no valid reason. When I called customer services, initial service was good, but when I was told the delivery was missed due to road works, I was perplexed, given I live on a private estate and there were no such road works. On second follow up, over a week has passed with only an email to acknowledge my email but no explanation. Surely it was be best to say error by delivery company, very sorry. My only reason to raise this was to see if Go Outdoors have experienced… Read Full Review

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★☆☆☆☆

“useless service”

Written on: 19/11/2016 by petefal (1 review written)

I put aside two items, on the Saturday evening and travelled down to Peterborough from Cranwell near Sleaford. only to find that the items where not in stock dispite your stock levels stating you had two in. not a happy bunny… Read Full Review

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★☆☆☆☆

“Constantly Out Of Stock”

Written on: 23/10/2016 by Jason232 (1 review written)

Have tried three times to order these shoes that show in stock on the website. However when it comes to processing they are out of stock. The website is not up to date with your stock available… Read Full Review

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★☆☆☆☆

“Never received order”

Written on: 17/10/2016 by SanaiKirk (1 review written)

I am disgusted not to have received my order and so far have not had any contact tovexplain or at the very least offer a refund I will never use this company again… Read Full Review

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★☆☆☆☆

“Not received but paid”

Written on: 12/10/2016

Obviously can't review the item as I still haven't received it. All I can say is don't use the delivery service, they attempted to deliver it twice on days I was at work I then arranged a day I would be at home and it failed to arrive.There doesn't seem to be a contact number to discuss the matter. … Read Full Review

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★☆☆☆☆

“Thanked by email on 27 September 2016 for my...”

Written on: 11/10/2016

Thanked by email on 27 September 2016 for my order. Phoned Go Outdoors on 4 October 2016 as on tracking, order still shown as 'picking'. Staff took my phone number & promised to ring back shortly. Never happened. Received email late evening with no info but with 'ticket number'. Further email several days later apologising because of warehouse move but expecting order to be dispatched that day. Email from Go Outdoors 10 October advising of stock error & order cancelled. Email on 11 October… Read Full Review

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★☆☆☆☆

“Poor customer service & a huge let down!!”

Written on: 07/10/2016 by KellyPrice (1 review written)

This company is horrendous! I placed an order on the Friday and selected Saturday delivery as I needed these products for an event on the Tuesday. Having received the confirmation, I was hopeful that my products would arrive. On the Saturday, I didn't receive notification of delivery so checked online - and it was still out for picking. I rang customer service, who advised that it hadn't been correctly passed over & they would arrange for it go be sent out Monday. When I asked if I would… Read Full Review

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★☆☆☆☆

“Go elsewhere!”

Written on: 06/10/2016 by ChristinaN (1 review written)

First online purchase from Go Outdoors. I really shouldn't have expected much given the experience of extremely poor customer service I have recently received in store. I have vowed never to shop in store again. However, I decided to order 2 'key safe rocks' online as they were offering free next day delivery. Received a phone call a couple of days after ordering with some excuse as to why there would be a delay in sending out items. Package finally arrived over 1 week later. Another example of… Read Full Review

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★☆☆☆☆

“Don't Buy”

Written on: 03/10/2016 by Heathbk344 (1 review written)

Rubbish! would not keep any bike safe… Read Full Review

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★☆☆☆☆

“Disappointed ”

Written on: 02/10/2016

I have still not received this item! I am putting this mainly down to ukmails poor service. However, I paid over £40 to go outdoors and I expected to receive my bag over two weeks ago… Read Full Review

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★☆☆☆☆

“Terrible delivery service ”

Written on: 01/10/2016 by Sammywhit (1 review written)

Package arrived totally bashed in. Informed customer services- not even an offer to refund delivery. Won't be ordering again!… Read Full Review

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★☆☆☆☆

“Where is my order?”

Written on: 01/10/2016 by Button246 (1 review written)

What a SHOCKING shopping experience! I have no idea where my order is and neither go outdoors or uk mail will get back to me. Please do not buy anything from here - if you can get it elsewhere, please do! As soon as I am able to get in contact with someone I shall be asking for my money back. Horrendous customer service… Read Full Review

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★☆☆☆☆

“Product fine Service not”

Written on: 25/09/2016

Gift vouchers absolutely fine but delivery absolutely not good enough. Ordered vouchers on the Thursday, got a text from courier on Sunday saying delivery was for Monday. No vouchers appeared. Telephoned and was told they had been lost. Eventually new order was placed on Friday for Saturday delivery... didn't happen....delivered Monday, two days after I needed them for a special birthday present. Think you need to change couriers as two mistakes by them in one week, and if you paid for Saturday… Read Full Review

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★☆☆☆☆

“Failed twice.”

Written on: 24/09/2016 by CW19 (1 review written)

A men's Bear core microfleece hooded jacket ordered from the web site was received in good order But.. the plastic bag contained a Bear Grylls by Craghoppers micro fleece ( no hood) on the bag was two bar codes; One for the micro fleece (no Hood) and one for the micro fleece hooded jacket- black pepper. I drove from Weymouth to the Poole Store and returned the order, the store staff member was very helpful and made many phone calls in an attempt to sort the issue. The staff member re-ordered… Read Full Review

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★☆☆☆☆

“Very poor service”

Written on: 18/09/2016

The product was ordered from GoOutdoors instead of a competitor site at the same price and after 2 weeks, the product was yet to arrive. Having contacted GoOutdoors myself, they subsequently sent an email to say the product was out of stock. Due to the long time for co tact, the competitor site was also sold out and therefore I couldn't get the product. All in all, very disappointed and will not purchase with GoOutdoors again… Read Full Review

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★☆☆☆☆

“Windbreak”

Written on: 16/09/2016 by 74Drew (1 review written)

Didn't deliver as promised, cancelled order. Poor communication… Read Full Review

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★☆☆☆☆

“Not delivered”

Written on: 15/09/2016 by 1958Reece (1 review written)

More than a week after I ordered these items I was told they were not available which spoilt our camping trip the following weekend… Read Full Review

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★☆☆☆☆

“Disgusting customer service”

Written on: 12/09/2016 by Fcno (1 review written)

Having purchased a bike online it arrived and I excitedly unwrapped and put it together only to discover the break connection was bent as was the back rack. I got onto the helpline and was asked to send photos which I did that day and then chased fir a response 2 days later, here we are a week later and having spent around 14 minutes calling them I still cannot get a response, we will get back to you they said so I asked to speak to a manager and was asked ' what did I think they could do '… Read Full Review

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