GO Outdoors Reviews - www.gooutdoors.co.uk

Click here if this is your business
★★★★☆
4.1 / 5
82% of users recommend this
Click here if this is your business
  • Customer Service

  • Quality of website

  • Value For Money

? Ask our helpful community of experts about this product or company
GO Outdoors www.gooutdoors.co.uk - Ask a question now

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

Latest Reviews

★★★☆☆

“discount card”

Written on: 21/07/2014 by NSB59 (1 review written)

I applied for a discount card. The card cost 5.00 with 0.50 to the mountain rescue cost 5.50 the bill came to 8.99 which I thought was a bit steep for p&p N Bagott… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★☆

“Great service”

Written on: 21/07/2014

my goods were good value for money, unfortunately the sandals I ordered were too small, the customer services team were very helpful, apologised that they didn't have the size I wanted in stock but did find out that a shop near me did have my size. But as I was going away I didn't have time to go there so they didn't quibble about a refund - which was in my bank by the time I got back from holidays… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“Simple”

Written on: 20/07/2014 by TabithaPerez1981 (1 review written)

I've ordered online from go outdoors a few times now and I've never had any problem. The staff are always friendly and helpful, the delivery is always quick and painless and the prices speak for themselves. What more could you want from an online sale?… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“Faultless Service”

Written on: 19/07/2014 by Koch306 (1 review written)

Excellent from web to door, speedy response and excellent value… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“Prompt & efficient”

Written on: 18/07/2014 by qxRobinson384 (1 review written)

Ordered arrived as planned, well packed and everything included… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★☆

“User friendly service, great product. ”

Written on: 16/07/2014 by Stemily (1 review written)

Great bouldering mat. Light and easy transport but opens up to cover decent surface area. Easy to order online. Would definitely recommend. Good value for money too. No option to chose which colour I wanted tho. Would have preferred a red mat!… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“Dealing with delivery companies”

Written on: 15/07/2014 by Sinclair383 (1 review written)

I recently ordered a gift voucher - something I do on a regular basis for friends and family. UK Mail tried to deliver it leaving a card with no contact details,and then returned it to a depot, further away that the nearest Go Outdoors store, for me to collect. After three lengthy telephone calls to them, they admitted it was 'mislaid' (i.e. - lost). A single call to your customer services and they are sorting it for me - many thanks… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★☆☆

“Zenobia Porch”

Written on: 15/07/2014 by 129Watson (1 review written)

Bought the porch for the extra room and yes it is good for that and gave us the extra space we wanted but the downfall is that it does not lie flush to the ground it actually has a gap from the floor that will allow rain in. Is this a design fault. Great for sunny weather but not yet used it in the rain… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“As always, your service was excellent. Sadly the use...”

Written on: 13/07/2014 by Daviesau315 (1 review written)

As always, your service was excellent. Sadly the use of UK Mail caused problems as they 'mislaid' your envelope with the voucher. Fortunately, your customer services were excellent and speedy in dealing with the situation. Many thanks to them… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Stock availability...pants with a capital P”

Written on: 12/07/2014 by raDelaney261 (1 review written)

This is not a product review. This is a review of Go Outdoors stock availability as shown on the website compared against what is available in store. The website indicated that the product was available at a store 30 miles away from me, my local store had none in and there were no others in a reasonable distance. I placed a reservation based upon that and prepared to go to the store which indicated stock and accepted the reservation. The following day, I received an email telling me that… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“Paramo Men's Aspira Waterproof Jacket”

Written on: 08/07/2014 by PalaeoMan (1 review written)

This is an exceptional jacket and I cannot fault it. Yes, it's expensive but worth every penny. It is beautifully tailored and the material unlike GORE-TEX is soft but still retains its strength and abrasion resistance. It is extremely comfortable and the hood draws down around your face nicely, but still enables you to hear anyone speaking whilst walking. You may find that you need to wear less underneath with this jacket, because it keeps you nicely warm when hiking; however, it wicks… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“Classic!”

Written on: 08/07/2014 by mjp823 (2 reviews written)

Had Ron Hill Classics 4 years. Use them 4 all my outdoor activities, hard wearing and versatile would recommend to any one… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“TENT AND GROUNDSHEET”

Written on: 06/07/2014 by JUDESMCG (1 review written)

EXCELLENTLY PACKAGED AND DELIVERED IN V GOOD CONDITION, BRILLIANT PRODUCT… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Click and collect terrible, online service worse !!! ”

Written on: 06/07/2014 by SandraMyers1993 (1 review written)

Ordered the item on click and collect ,went to the store to pick it up to be told none in stock (defeats the whole principle ) The assistant said " if it's showing one or two in stock I wouldn't order it because we probably haven't got them anyway " ( great stock control system again no point to click and collect ) The assistant then suggested I order online which I did , I then recieved an email to say " the items out of stock and we will contact you regarding your order " I then… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Gooutdoors's Comment

Written on: 07/07/2014

Hi there,

We're sorry to hear about that. Did you receive an email telling you to come pick up your items? Reserved orders are manually checked and a 'collect' email is only sent when the item is found and physically reserved. We do this to prevent wasted journeys.

The number for head office did indeed change recently to comply with government policy. This phone number is readily available on our website, along with the operating hours of our customer service team.

GO Outdoors Team

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 1 Comment
★★★★★

“Service value delivery”

Written on: 06/07/2014 by 177Mendoza (1 review written)

Never had an issue with items ordered. Delivery is excellent, returns have been straight forward. I would and do recommend the service, quality value for money and a great range of choice… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“Excellent lamp, exactly as described. Perfect size...”

Written on: 04/07/2014 by Kymanid477 (1 review written)

Excellent lamp, exactly as described. Perfect size and with a life of up to 12 hours, brilliant. Very pleased with the item and would highly recommend… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“Vintage Cool Blue Leisure Bike”

Written on: 03/07/2014 by CassidyFinnegan401 (1 review written)

What a bargain price...best I could find. I live in the country and required a bike to ride down country lanes with my son. This bike is perfect for this. Included is a fab basket at the front of the bike, which is not only retro chic but practical for the picnic too! Bike is quite comfortable to ride and is designed for the purpose I use it for. However if you travelled for miles and miles at completion level, this is not the bike for you though...pretty obvious. This is one cool bike...love… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★☆☆☆

“Poor Customer service & delivery”

Written on: 02/07/2014 by 361Hood (1 review written)

First order with G/O was the discount card, placed on the 25th March, eventually received on June 26th, this was after several e-mails & 2 phone calls. Then ordered 2 walking poles & pair of hiking trousers. Quality & price was good, delivery & customer service again was a disaster. When I received online confirmation of order, I noticed the first line from my address was missing (I had entered the correct shipping address) & as we don't use post codes in Ireland, potentially this was going to… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“3 in 1 jacket”

Written on: 29/06/2014 by Selfvt104 (1 review written)

the jacket is of really good quality, great for fishing as it is versatile for all weathers. arrived within the time stated great service. would shop online again… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“GO Outdoors saves the day!”

Written on: 29/06/2014

My 17 year old son is away at college and announced on a Tuesday afternoon that he needed several items of outdoor clothing for a week away the following day! I searched the internet and found GO Outdoors - if I placed my order by 8PM it would arrive next day! I placed my order at 7:45pm and the items were delivered at 9am the following day. Really impressed and reassured to find a company that does what it says it will! Huge thanks!… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
overview