GO Outdoors www.gooutdoors.co.uk Reviews
Latest Reviews
★☆☆☆☆
“discount card rip off”
Written on: 12/04/2013 by fikasaplank (1 review written)
it seems to me that they are ripping people off with the so called discount card. everytime we go in and quote our postcode it always comes up as an expired card. I go at least 3-4 times a year for supplies but not anymore, im sick of paying for a card that is supposed to last 12 months but obviously doesn't. also we looked on there website and decided to buy a new tent. on arriving I asked about the tent we had decided on and was told that if the price ended in a 7 then it was discontinued.... (read more)
★☆☆☆☆
“£5 so called discount card that really means that...”
Written on: 29/03/2013 by Harry2013
£5 so called discount card that really means that there's a slight chance that it will not be quite as expensive as somewhere else, no thanks! Once bitten twice shy, Go Outdoors lost £150's worth of sale today for the cost of updating a discount card, in the end I bought the same stuff for a far less price 2 miles from the Go Outdoors store! (read more)
Qwerty9120's Response to Harry2013's Review
Written on: 19/04/2013
With the card GO Outdoors price match. If you see the exact same product cheaper elsewhere (even if by 1p) they will beat that price by 10%.
The only stipulations are that it has to be identical. Same size, same colour/year model, in stock with the competior, and it it is based in the same area as you e.g. manchester for the manchester store, they have to include any delivery charges as you would pay that to get the item or spend more in petrol.
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Gooutdoors's Response to Harry2013's Review
Written on: 15/05/2013
Hi there,
Sorry to hear that. If you are a Discount Card holder it entitles you to take advantage of our Price Guarantee, which means that if you find any of our products cheaper anywhere else, we will beat the cheaper price by 10%.
The Discount card is there to make sure our customers always get the lowest possible price for the goods we sell.
Hope this helps,
Brandon
GO Outdoors Web Team
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★☆☆☆☆
“website a joke, customer service terrible”
Written on: 18/03/2013
ordered three items online form go outdoors, waited 1 week only to contact them to find out one item is out of stock so the whole delivery was put on hold, not that they bothered to tell me. I contacted them the following day to tell them to ship the remaining items only to be told that the supposedly in stock (the day before anyway), still available to buy on the website items were 'a discontinued item'. Cancelled the order and complained to them and the email back was just a conformation... (read more)
★★★☆☆
“They say Go Outdoors Card has expired to sell a new one”
Written on: 16/03/2013 by ladonamobile
Every time I go to the till they look up my postcode and say my Go Outdoors Discount Card has expired and I have to buy a new one. They have an old expired card on the system at the top of the list. Each time I challenge, they say "Oh yes you're right there is a current card lower down in the list". I have asked them to delete the expired card details so staff will only see the new current card, but they say they can't. My girlfriend went without me and ended up with another card to save an... (read more)
★☆☆☆☆
“Parking Ticket at swindon go outdoors???”
Written on: 08/03/2013 by gdeno (1 review written)
Went to the swindon branch which is quite large and spent a couple of hundred quid which took 2 hours after trying items on etc etc. i was in the shop for the complete 2 hours and the car park is directly outside the shop. a week later i get a Parking ticket enforcement notice to say i had overstayed my welcome by 5 minutes. so let me get this right..i am a paying customer in your shop with reciepts to back it up i hasten to add, and because i stay on your car park provided to us to shop in... (read more)
Smidget00's Response to gdeno's Review
Written on: 19/04/2013
Go Outdoors do not employ an parking firm to run car parks, like monst companies they rent all of their stores, the owner of the store itself (go outdoor's landlord) may hire a company which go outdoors have no control over. They are not responsible for the fine (there will be signs in the car park telling you you have a two hour limit0. It is the same at the manchester store and in my experience if you go back to the store with your reciepts and let one of the managers know they will usually speak with the car park company to see if they will let you off.
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Gooutdoors's Response to gdeno's Review
Written on: 15/05/2013
Hi there,
Our stores can help you get the parking ticket overturned. If you were genuinely shopping in the store, the staff are happy to help. The Parking ticket comes from a third party company and is purely based on a time limit.
Hope this helps,
Brandon GO Outdoors Web Team
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★☆☆☆☆
“Worthless Price Match Promise!”
Written on: 05/03/2013 by Penrithian (1 review written)
I wanted to buy a pair of the Salomon Cosmic 4D 2 GTX® Walking Boots. They are advertised on the GoOutdoors website at £153 with a discount card. Beneath the product it clearly says 'FOUND A LOWER PRICE WE'LL BEAT IT BY 10% - CLICK HERE'. I then found the same boot on Fieldandtrek.com for £119.99. So I put Go Outdoors and their Price Match offer to the test. Here is the reply - "Thank you for your email. I have checked the competitor link and unfortunately on this occasion we can not do... (read more)
Penrithian's Response to Penrithian's Review
Written on: 06/03/2013
I have now received another email from Gooutdoors customer services and they have now offered to uphold the price match. So I thank them for that and will take up their offer. This company has redeemed itself and I will continue to buy from them.
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★☆☆☆☆
“Check your receipts!!!”
Written on: 14/02/2013 by mynsme2007
Twice now I've been caught out here by useless staff at till 1st time they didn't put pack a gerber multi tool into my carrier bag the girl obviously left it on counter. 2nd time they charged me for two 70 pound fishing chairs when I only bought one didn't notice till I was looking at receipt having a sort out 18 months later. Also I've never been impressed by staff knowledge here often been given wrong informstion (read more)
★★★★☆
“Warrington branch”
Written on: 11/02/2013 by Disappointed66
Staff couldn't be more helpful , honoured price match & even printed web page for me. (read more)
★☆☆☆☆
“Click and reserve a joke? The whole management is!! ”
Written on: 06/02/2013 by majusau (2 reviews written)
Click and reserve a joke? The whole management is!! Same item and size available online to reserve at the Oxford store for 5 weeks, but 4 times reserved it is NOT available. Customer services say we are having problems! Quite right p........g off your customers is some problems. A week ago I called in to find out what was happening. Chap who claimed he ran that dept said he would sort it and get the stocks updated. Yeah right! So it appears that Go Outdoors from (mis)management down to... (read more)
★☆☆☆☆
“Gift Receipt Caution”
Written on: 11/01/2013
Was given a £35 giftcard, when I went to use it I discovered all the money was on the tiny receipt (lost) and not on the plastic storecard itself. On asking instore was told they couldn't trace the gift card and there was nothing they could do, they were really unhelpful and I was really dissapointed. Most gift cards store the information on the card and not solely on the easy to loose receipts. Really unhappy with their customer support, their e-mail contact centre couldn't help either... (read more)
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Showing 1 - 10 of 105 Reviews
★☆☆☆☆
“Online order - never arrived”
Written on: 19/12/2012 by headbanging (1 review written)
Just the worst company I've ever ordered from !!! Ordered some goods from this company at the beginning of December. I was sent an e-mail on the 5 December to say that they had been dispatched - the goods NEVER arrived. Been on the phone many times to costumer services and each time I've heard nothing but broken promises. And before anyone says it's Christmas, I don't buy that argument because everything I ordered last week has arrived within a set time frame. The worst thing is, I've... (read more)
★★★★☆
“Nice shop with loads of stock”
Written on: 12/12/2012 by shaninigh (3 reviews written)
I can't complain about this company. We use them all the time for our outdoor gear. I find the discount card thing a bit weird but as long as you pay the £5 per year you can shop there as much as you want and get all the discounts. The shop is very large which gives you plenty of room to move around with a buggy. I like that you can go in there and put the item on that you are thinking of buying before you purchase! (read more)
★★★★★
“Great for Bargains”
Written on: 07/12/2012
Great store if you want to buy numerous items at the best prices going. You just need to know how to shop there. Firstly decide what it is you want to buy. Check it is in stock at your nearest store (reserve and collect feature is useful for this but not always 100% accurate). Check the prices online to compare prices of exact same item(s) with exact required size, colour and specifications that are in stock in other stores and cheaper (after you have considered the £5 card and transport... (read more)
★☆☆☆☆
“Price guarantee lie.”
Written on: 03/12/2012 by markl139 (1 review written)
Go Outdoors claim to operate a price guarantee scheme, but when I tried to execute this on a Craghoppers coat, sold by Craghoppers at £131 and by Go Outdoors at £139. Go Outdoors lied that Craghoppers were out of stock, so declined to supply at the lower price less 10%. This is just dishonest. (read more)
★☆☆☆☆
“Dubious trading practise”
Written on: 30/11/2012
I went to buy a cheap beanie type hat in the Colchesster store (just something cheap for running - I would have no need to buy anything else there in future). Found one I thought was cheap enough (£2.95). Went to check out & told £16+ but I think she said something like £6 if I pay £5 odd for a year's discount card! No way. The check out assistant said I should have been told about the card when I entered the shop - I was not (just "good afternoon"). I queried the price without the... (read more)
★☆☆☆☆
“A case for Trading Standards to intervene”
Written on: 16/11/2012 by DJK-SMK (1 review written)
What is all this discount card rubbish. I found a pair of Salomon Quest walking boots on their web site, 10% off at £139.50 was offered. I selected for home delivery. Thought I ought to have some socks to go with them, not available for home delivery. Off to the Basingstoke store then, tried on a pair of Salomon Quest walking boots (great boots by the way) asked the salesman the price, £139.50 I was told, selected 3 pairs of socks and went to the till. Again I asked the price of the boots,... (read more)
Mike2040's Response to DJK-SMK's Review
Written on: 21/02/2013
I agree about trading standards looking at this and other similar stores which have continual "discounts" from a fictional RRP. Who cares what the RRP is if goods are never sold at it?
In reality, their £5 "Discount Card" is anything but, it's just a way for them to make more cash whilst giving nothing more in return that any store provides.
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★☆☆☆☆
“Prices on display are wrong”
Written on: 15/11/2012 by cregcooil
Went to buy a Swiss Army knife, shelf price was £25, there were no other notices. Went to the till was charged £30 because I didn't have a membership card. Nowhere in the store is there a notice saying prices on the shelves are for members only. I think this is classic 'misselling' and have advised the OFT. Yes, I know I could have joined their little scheme for £5 and been no worse off but I refused on principle. (read more)
996999's Response to cregcooil's Review
Written on: 20/04/2013
Everything inthe store has twwo prices on it. Everything! on the items that are on pegs I agree that the rrp is small, i think a combination between limited space on pegs and bad signage layout is to blame. But all things have two prices on it, plus around the store there is signage about the discount card everywhere. Behind the tills in most stores there is a sign about 3.5ft by 8ft telling you about the card.
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★☆☆☆☆
“Waited and waited!!!!!!!”
Written on: 25/10/2012
Ordered a coat from Go outdoors online. Didn't hear anything for a week, so I emailed them and they took 2 days to respond telling me it had been dispatched. Then 4 days later they emailed me telling me the coat was out of stock but still took my money. So I have emailed them again to try and get a refund but have had no response from them yet. STILL WAITING for a refund. Absolute rubbish service avoid them at all costs. (read more)
★☆☆☆☆
“Leaking waterproof boots”
Written on: 15/10/2012
I will not be using this store ever again. All my wife wanted was a waterproof boot. The first pair of boots leaked because the sole of one of the boots had a split in it. We could not find the receipt and when we did take the boot back on our next visit we descover we had purchased it over a year ago and was told there was nothing they could do. So we bought a pair of Scarpa Ladies boots with gortex, the first time they were used in wet conditions the right boot leaked at the top front of... (read more)
Pis19's Comment
Written on: 30/10/2012
thats not go outdoors fault is it realy
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Pis19's Comment
Written on: 30/10/2012
go outdoors dont test the products themselves... it goes back to the supplier i.e scarpa.
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Peterwhalley's Comment
Written on: 30/10/2012
I have complained to Go Outdoors, they told me that the manager would contact me. When he did he seemed to not have read my origonal complaint. when I retold him the story he did not get back to me. So no action to my complaint not even a reply. When you purchase an item it is from a retailer and you have statutory rights, my rights have been ignored by Go Outdoors if you think they are not to blame then you can do business with them, but I will not in the future. Its a free country.
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Pis19's Comment
Written on: 19/11/2012
They sent the boots off to the manufacturer and they wernt faulty. Take a look at the tests they do on your boots to see if they leaked.
300,000 step test? Pretty thorough.
plus with gore-tex you get a lifetime guarentee for the finished product that has the gore-tex label on it. Yes they shouldnt leak, but they were obveously tested and proved fine.
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45624's Comment
Written on: 20/04/2013
WIth regards to the first pair, what would you have them do, it was outside your warranty with go outdoors and the manufacturer. They have no legal or moral responsibilty to sort it for you, the lifetme guarentee of goretex is seperate and is not to do with the retail store after the first year. If you want to you can call Gore Tex themselves and they will look at them. Just to let you know Go Outdoors use a company called LSR (Lanchasire Sports Repair) to test and repair products with manufacturer faults. The reason why they do this is so that the test is impartial. IF found faulty it is repaired or replaced and go outdoors get the cost back from the manufacturer . If it is not faulty Go Outdoors have to cover the cost of sendng it off so it is in their interest for it to be faulty. They have done nothing wrong and I think that what you want them to do is unreasonable.
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★★★★☆
“Blackburn store very helpful”
Written on: 22/09/2012 by Paulxj (10 reviews written)
Called at go outdoors, Blackburn for the first time to buy a couple of OR hats and some trousers. Staff were very friendly without being the least bit pushy and we came out praising the pleasantness of the staff. Our son bought some paramo coats here some 10 months ago and he also praised the helpfulness of the staff. Not sure if the prices are that good in comparison to others, but will certainly go back (read more)
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Showing 11 - 20 of 105 Reviews
★☆☆☆☆
“online order”
Written on: 10/09/2012
ordered items on-line that where in-stock,only to be told they have no stock available,whats the point of advertising stock you dont have, wasted my time online ordering (read more)
★☆☆☆☆
“Bristol store terrible”
Written on: 09/09/2012 by DFWF (1 review written)
Reserve and collect does not work, ordered a 19" bike and received email, text and phone call saying bike was in stock, when I rang to confirm pick up was told there was a computer error and bike was not in stock at all, but the store hadn't bothered to ring me to tell me, I said I wanted the bike at the sale price and would order and pay on line and was told no don't do that it will muck up the system even more!!!! I asked when a bike would be available and they couldn't give a date other... (read more)
★★☆☆☆
“Go out and get a stock control system”
Written on: 04/09/2012
Your chances of taking advantage of any of the special offers are pretty low because Reserve and Collect doesn't work. The stock situation is claimed to be as at the close of business the previous day (bad enough in itself) but, in fact, it is even less frequently updated than that. I gave up in the end, since every store that showed the item as available was actually out of stock - although GO say thay'll contact me to discuss alternatives. Bait and switch? (read more)
★★☆☆☆
“Leaking Mojave tent”
Written on: 30/08/2012
Never had a complaint or concern regarding prices from Go Outdoors and having sold our caravan bought a full set of camping equipment including a Hi Gear Mojave 5 berth tent July 2011. We used the tent several times last summer in dry weather. This August Bank holiday we went away in the tent and during the first few hours of rainfall the tent leaked water, not through the seams where I would kind of expect, but through the whole fabric of the tent. Fortunately we were able to sleep in the... (read more)
Pis19's Comment
Written on: 01/09/2012
what do you expect? you used the tent several times over the summer therefore the sun and general weather takes off the waterproof layer... reproof it yourself?
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Leodis75's Comment
Written on: 20/05/2013
what after 5 times? Do you know what you are talking about?
Just another Go Outdoors troll.
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Bunnyone's Comment
Written on: 05/10/2012
The waterproof coat will be affected by the sun and elements it will need to be reproofed once a year even if you didn't use it that year. You have to look after it. It is not a house! Also you get what you pay for hi gear have entry level tents
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Leodis75's Comment
Written on: 20/05/2013
Reproof every year even if not used?
No idea.
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★☆☆☆☆
“Go find sufficient stock”
Written on: 29/08/2012 by Nickscooby
Popped to the store to pick up a fishing rod on a 2for1 deal. Too good to be true! Errrr-yes, pretty much. Asusual insufficient stock to meet the demand. Was told to rder online. Got home, cant order fishing rods or home deliver-Great. Tried the 'reserve and collect' -thats a good idea, works well in Argos I thought. Errr -nope, utter rubbish. Next day, no phone call as promised. Chased the store to find that despite the web saying they had stock they did not have any of these rods at all.... (read more)
★☆☆☆☆
“Go elswhere!”
Written on: 29/08/2012 by stephenwaite (1 review written)
The wakefield branch used to be good - I used to really enjoy my visits and I could even take my dog in and they also let my wife in too - that was before they went "Outdoors!! Such a poor strategy to move away from brands to a generic Hi Gear range of tat. First thing I bought was a stove which was awful it could not boil a kettle in a gentle breeze! They used to do camping well not they try to do everything (and they have just lost thier way. The £5 card thing is a joke as everything I... (read more)
Gooutdoors's Response to stephenwaite's Review
Written on: 29/08/2012
Hi there,
Thanks for the review. Sorry you have issues with the Hi Gear brand, many of our customers find it to be great value for money and faulty products are always checked with the manufacturer to make sure it's not a batch fault.
As far as the Discount Card goes, if you can find the same products cheaper elsewhere, the Discount Card entitles your to beat those prices by 10%, ensuring you always get the cheapest price with our price guarantee. More info can be found here: http://www.gooutdoors.co.uk/price-guarantee
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★☆☆☆☆
“shocking!!!!!”
Written on: 28/08/2012 by kimgibson
as looking for athena 600 footprint went to wakefield very nice man told us they had no stock but to look on website to see which store had.no worries you think! checked on website pudsey store had a few in stock travelled the 45 mins from castleford to pudsey to find out they didnt infact have any stock but the assistant would look into it. went on line as it still said they had stock used there "new efficent reserve and collect" to which we recieved a confirmation email that stated the... (read more)
Gooutdoors's Response to kimgibson's Review
Written on: 29/08/2012
Hi there,
Sorry you had this sort of issue with the Reserve and Collect service, the email you receive is only supposed to be sent once a member of staff has confirmed the item is in stock and can be collected. Something obviously went awry on this occasion and for that we apologise.
GO Outdoors
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★★★★★
“Never had an issue with Go Outdoors (Swindon)”
Written on: 16/08/2012 by mdjohnst (2 reviews written)
From reading a lot of the other reviews I feel very lucky with my Go Outdoors store. I have no problem paying £5 for a card. I have used the the price match a couple of times and saved quite a bit of cash. These savings alone have more than covered the cost of the card. The staff at the Swindon store are always courteous and knowledgeable. The staff here seem to be the type who would use the equipment and therefore know what they are talking about. Of course they are not always the... (read more)
Ian84's Response to mdjohnst's Review
Written on: 16/08/2012
Great to hear of your satisfaction with GO Outdoors.
Just for anybody reading this I would like to confirm our pricing policy.
We have a saving of at least 10% on all of our products RRP's, sometimes upto 70%, when you sign up to our discount card for just £5.00 per year. Every week we have one week only offers which offer further discounts from the RRP on various items throughout the store for a limited time as advertised in our flyers, website and in store.
For example, the Hi Gear Single Burner has a retail price of £20, with a discount card of £9.99 but will often be on a one week deal at the fantastic price of £6.99. Bargain!!!
Is that worth £5.00 per year I hear you ask? Heres the other beneits of our discounr card:
Price Guarantee - find a cheaper price on any UK website on any of our products and we'll beat it by 10%
Exclusive Offers - receive regular updates through e-mail detailing new products, money off coupons and special offers
Reserve and Collect - shop online and reserve your products in your local store to collect the next day
Flyers - recieve our monthly flyers detailing all of our exclusive offers and promoted products
Hope that helps anybody that feels confused.
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Theknowledge's Response to mdjohnst's Review
Written on: 20/08/2012
Why buy a card? Seriously - what other retailer charges customers an annual fee so they can get their 'best prices' ... if Asda started charging so you could slap your rear as you walked out the store for an 'Asda Price' how many millions of customers would they loose?
Seriously you don't need to spend £5 a year - whats funny now is you don't need a card to buy online with them, so your being double done - double pricing from a double standards retailer ... WAKE UP THE GREAT BRITISH PUBLIC - Wake up!
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★☆☆☆☆
“Go anywhere, but don't Go Outdoors”
Written on: 13/08/2012 by shansiden (1 review written)
Ordered a sleeping bag from Go Outdoors, and the £5 Discount Card, got to the store and they said the card was "not on our system", so i had to buy a second card. At this point I was pretty concerned. Turned out that I had paid for both cards, despite a promise from the store manager that i Would be refunded. I got this email in response to my complaint: "Thank you for your e-mail. The second card (Ie - both cards) number you provided us with is not registered on our system. However we... (read more)
Gooutdoors's Response to shansiden's Review
Written on: 29/08/2012
Hi there,
Apologies you've had an issue with the registering of your Discount Card, the store shouldn't have charged you for a second if the original was still in date.
Please feel free to call our customer service line if the problem persists: 01142796368
GO Outdoors
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★☆☆☆☆
“Consistent stock issues”
Written on: 06/08/2012 by ro616 (1 review written)
Two orders placed within two weeks - both times the order hasn't been processed because one or more items is out of stock - despite being listed as available on the website at the time of purchase. Had to contact them both times to cancel the order. Won't be using them again. (read more)
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Showing 21 - 30 of 105 Reviews
★☆☆☆☆
“Loyalty card”
Written on: 05/08/2012
I have used the Wakefield store store on a number of occasions. The last 3 times (all in the same year) I have been told that my loyalty card has expired & I need to purchase another one. It was fortunate I had kept the proof of purchase for my card otherwise they would have charged me again. The store refused to issue me with a card with an expiry date on so all I have is a number on a piece of paper. If this has happened to other customers how many people are this company falsely... (read more)
Ian84's Comment
Written on: 12/08/2012
Sorry to hear that you had problems with your discount card. Did you speak to a store manager at the time you had the issue as they would quite easily be able to sort this out for you, especially if you had proof that you had renewed within the last 12 months. Please be assured that this seems to be an isolated issue and I am sure that the Wakefield team would only be too happy to resolve it for you.
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Gooutdoors's Comment
Written on: 29/08/2012
Hi there,
If you're having issues with your Discount Card you can always call up our customer service team for clarification on expiry dates, there may be an issue with the registering of the card which is why this issue has occurred.
Our customer service team can be reached on: 01142796368
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Bunnyone's Comment
Written on: 05/10/2012
The card will not have an expiry date printed on them because the date you renew your card the following year might change for example you brought a card 3/3/2012 the following year you come to the store 4/3/2013 you renew your card again so the date the card expires the following year will be 4/3/2014.
However, if you think your card has expired never say can i have a new card . because two cards registered to one address will confuse the system and wipe your details off and therefore each time you come into the store it will say card expired. Always always renew the same card.
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★★★☆☆
“Failed to mention loyalty card”
Written on: 01/08/2012 by muso1956
I saw some Sealskinz walking socks online at a very good discount price of £13.50. I rang the nearest store (Pudsey, fifteen miles away) to ask if I could pick them up at the store for the same price and was told by a female shop assistant that I could. I decided to cycle over and save the postage which was about £4.50. I've not been before and the shop and it's range of items was impressive. When I got the socks I was asked if I had their loyalty card and was told that if I didn't I'd... (read more)
Ian84's Response to muso1956's Review
Written on: 12/08/2012
Sorry to hear of the issues and confusion that you have had with regards to the discount card. The discount card is a fantastic way to save money on the RRP, sometimes upto 70%, but at least 10% depending on the product. It is something that we actively promote in store and is certainly not something that we try to hide. Our staff are actually trained and tested to mention the discount card to each customer that they come into contact with, which in this case, seems to have been the problem both when you phoned the store and when you arrived in store. Hopefully, it hasn't put you off visiting us in the future.
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Gooutdoors's Response to muso1956's Review
Written on: 29/08/2012
Hi there,
Sorry you had an issue with the Discount Card, rest assured we don't hide the fact a card is needed for in store prices, the Discount Card Price and Retail Price are stated on all points of sale in store. A store card isn't needed online due to the cost of delivery. Thank you for the feedback, it will be passed on so we can improve this in future.
GO Outdoors.
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★☆☆☆☆
“Poorly trained staff”
Written on: 27/07/2012 by Theknowledge (1 review written)
As a bit of an outdoor entsiast I always always value advise as one of the most important things, especially when climbing or mountaineering. So when a new go outdoors came to Poole I thought I'd give them a shot and see what they are like. Initial impressions we good as its a massive store, but that means nothing if the training isn't right, my guess was footwear would be the best place to start and after asking for advise on crampon compatible boots I was told THE WHOLE range could take... (read more)
★☆☆☆☆
“RUDE STAFF”
Written on: 26/07/2012 by lottelou
I have shopped in go out doors for the last year with no problems but our last visit and todays visit one member of staff made my 5 year old little girl cry for going in the tents on display even though we were stood next to her. I can understand that not all children are well behaved but my little is so shy and would never move away from me. The manager could not deal with the problem and told me i was a liar If you like a terrible day out visit go out doors Warrington. (read more)
Ian84's Response to lottelou's Review
Written on: 12/08/2012
Sorry to hear about the issue you have had and I wish I could give you a reason as to why you weren't allowed into the tents. Our tent display is an area of the store we are very proud of as a business and of course we have them so that our customers can actively see and feel the tents before deciding on which to purchase. Hopefully, this isolated incident hasn't put you off shopping with GO Outdoors in the future.
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★☆☆☆☆
“Good store but poor value!”
Written on: 22/07/2012 by Cloverleafcc (1 review written)
Well ok I just wanted an electric hook up lead to go camping. They advertised the price on their website of £39.99 which was similar to e-bay and other shops with the same offerings. I picked up the lead and they said if I hadn't got their loyalty card the price would be the RRP of £100. In actulal fact the product does not have an RRP of £100! The RRP of their products are vastly inflated....oh dear. Any how after traveling 45 mins to the shop, I had no option but to buy the lead and had... (read more)
Ian84's Response to Cloverleafcc's Review
Written on: 12/08/2012
Sorry to hear of your disatisfaction of our discount card. Not only does this provide you with at least 10%, and sometimes upto 70%, off our products RRP's, but it also has other massive benefits including the following:
Price Guarantee - we will beat any UK competitors price by 10% on like for like products.
Reserve and Collect - reserve your items whilst shopping online and they can be ready for you in store to collect.
Exclusive offers - we use your contact details to e-mail or text you exclusive offers to discount card holders ranging from specific products or our fantastic 15% off events, as examples.
As far as the RRP on the mains kit is concerned it is something I will check out but having just checked some other websites, they are also advertsing a retail price of £100.
Hope we see you in store again soon.
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★☆☆☆☆
“Extremely poor service, no customer handling skills.”
Written on: 13/07/2012 by Peasky
Extremely poor service and no customer handling skills.Phoned Stoke-on-Trent branch to enquire about availability of a climbing helmet. Assured by shop assistant that there were two in stock. Travelled to store same day, as well as checking myself of stock level before leaving home for a 40 mile round trip to store. On arrival only one helmet that i wanted in stock and that was a soiled display model that had obviously been tried on and handled by others. Asked shop assistant to check stock... (read more)
★☆☆☆☆
“price match guarantee not worse the paper it is printed on”
Written on: 10/07/2012
This is to share the conversation I had with GO Outdoors regarding their price match guarantee. In my case Decathlon is selling the same tent VANGO ICARUS 500 (advertised in their brochure, valid at the time, and the tent available in a store nearby me, in fact closer than the Go outdoor shop) 30 pounds cheaper than the one I had obtained from Go Outdoors. Unfortunately, I only discovered it in the evening of the same day. Go Outdoors advertises in their recent brochure the 10% below price... (read more)
★☆☆☆☆
“Useless!”
Written on: 10/07/2012
Ordered a tent from Go Outdoors over 6 weeks ago. I eventually got the tent after 3 weeks of failed deliveries, 2 days of waiting in all day and a 1 hour round trip to the couriers depot to collect the tent ourselves. The first time we tried to put the tent up we realised they hadn't sent the tent poles!!! After another 3 weeks and about 15 phone calls to their useless 'customer service' team we gave up and returned the pole-less tent to the store. Ordered the same tent for the same price... (read more)
★☆☆☆☆
“Go Outdoors should be called Go elsewhere ”
Written on: 22/06/2012 by thesaint0 (2 reviews written)
When you see that big sign that says Go outdoors remember my Motto Go Elsewhere...the offers are non existent when you get to the store and wow heaven help you if you have a problem as I did...Having not even the will to explain but they are beyond useless on customer service (read more)
Ian84's Response to thesaint0's Review
Written on: 23/06/2012
Can I ask what product you were looking for and what store you tried?
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★★★☆☆
“Corado 8 Tent”
Written on: 09/06/2012 by rock92 (0 reviews written)
This Hi Gear Corado 8 tent was bought in Feb 2012 from Go Outdoors, but when going on holiday for the first time we found there was a problem with the front door as it was open at the bottom and there was no zip all the way around the door. We then looked into this matter and found we had been sold a 2010 model of this tent instead of a 2011 model by Go outdoors. After speaking to Go Outdoors about this problem they have said they cannot exchange any tent if it has already been pitched, so... (read more)
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Showing 31 - 40 of 105 Reviews
★☆☆☆☆
“Refused basic consumer rights of Refund or Replacement”
Written on: 23/05/2012
I bought a pair of boots that turned out to be faulty, I was told they needed to be returned to manufacturer for testing despite them being returned within 9 days. I needed the boots for a holiday and was happy to accept a replacement, but Go Outdoors still insisted on a return to manufacturer. They seem to have broken the law in offering this as the only solution for faulty boots. As having no boots for my holiday would, from the Office of Fair Trading website, “would be causing an... (read more)
Bunnyone's Comment
Written on: 05/10/2012
The company test items similar to yours if it is over 12 months since you purchased in which case it would the manufactures problem and the company HAVE to send them away to be tested because they are following that brands policy.
Therefore once the item has been tested the manufacture will contact the store and then the store will contact you with regards of a refund or exchange. Unfortunately there are a lot of people who lie to companies just to get a new item or money back. So they are not refusing to give you an exchange or refund they need to follow through the policies first.
I work in retail and if retailers refused refunds etc then the company would have shut down many many years ago by trading standards.
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Sidhonest's Comment
Written on: 05/10/2012
The goods were 9 days old!!!! Obviously faulty. Check out the 28 day rule. I didnt even want a refund just a replacement and good service. You work in retail? Perhaps for Go-Outdoors? I worked in retail for 25 years, management for big companies and 15 years for myself. Customer service is prime. They will not go bust as they just find more customers to replace the disgruntled by cutting margins and "aggressive" marketing of end of stock that they often never have a full size range in.. . Ta Sid
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★☆☆☆☆
“Their error but 'hard luck'.”
Written on: 21/05/2012
Ordered two pairs of Packlite trousers when on offer at £50. Home delivery not available so reserved in their new store in Chester, received confirmation of my order. No news from Chester so contacted them to be told that as they were new they were not taking part in the online order and reserve system! Contacted customer services who simply repeated that same. I pointed out that I would have used another store (and collected the trousers) had I known Chester were not participating. ... (read more)
★☆☆☆☆
“Poor Customer Service”
Written on: 18/05/2012 by iTekk
Ordered items 2 weeks before jetting off on my travels. Go Outdoors eventually posted the wrong items after waiting like 7 working day! Filled a returns message and they took too long to respond. Now going away without my goods. Thanks Go Outdoors! (read more)
★★☆☆☆
“Poor communication- seem clueless”
Written on: 14/05/2012
Only communication from them was to confirm my order. When it finally arrived it was the wrong item. I phoned to complain was given instructions on how to return it. I returned it recorded delivery, requesting the correct item to be sent, and after 9 days had heard nothing despite the Post Office confirming it had been signed for. When I called them today there were no notes of my phone call and they had no record of receiving the item. Am currently waiting for them to get back to me..... (read more)
★☆☆☆☆
“Never again!”
Written on: 13/05/2012
After traveling to nearest GoOutdoors on more than one occasion only to find "deal items" non existent. Decided to re try after saying never again. Well nothing has changed still poor stock level on "deal items" renewed my discount card "just in case" only to find that the next time I came to use it the sales assistant hadn't renewed it on the system! Manager was most un-helpful "you need to get a new card" even though I had a receipt for goods purchased and returned that day showing card... (read more)
★★☆☆☆
“NON discount card prices are rubbish!”
Written on: 12/05/2012 by deghatto
Having thought I might go camping/walking this year I was most displeased after finding their new manchester store and eventually found a parking space in the confusing and very narrow carpark shared with an aldi and several other stores. The store itself was well presented to be fair but with far too many clothing items rather than practical items, but my issue was with the prices for NON discount card holders. I wandered around for a bit and picked up a few items, a simple tin camping... (read more)
★☆☆☆☆
“DON'T EVEN DESERVE ONE STAR!!”
Written on: 10/05/2012
Awful company, dreadful customer service. I found an item for £40 and sent the link to a relative to look at. Overnight the price then went up to £64.99 even though it was supposedly a 'clearance' product. I emailed them asking if they would match the original price, they took over a week to reply and all they said was 'Thank you for your email, I apologise for the delay in getting back to you. Sorry for the confusion caused but we occasionally sell off less popular colours at discounted... (read more)
★☆☆☆☆
“So far, soooooo bad!”
Written on: 08/05/2012
10 days after ordering online, still no update, still no contact, still no goods! Their online account information has now changed from "picking" to " query - out of stock" I do hope that they are not about to tell me that its taken them 10 days to work out whether they even have stock! Appalling! Dont waste your time, choose a company that can afford to bank roll reasonable stock levels and some decent common courtesy. (read more)
★☆☆☆☆
“non existent offers.....”
Written on: 05/05/2012
I am sick of driving to my nearest Go Outdoors outlet to find the offers that have been advertised dont even exist in store or have sold out, even though i am there first thing on the day of the offer. I have had a few bargains from there in the past, long time ago now. Won't be renewing my membership again.. I now find better offers online and i dont have to drive to "wolverhampton" to experience the bad customer service from a manager who doesn't give a damn.. Its like an expensive jumble... (read more)
★☆☆☆☆
“GoOutdoors - latest Special Offers trick”
Written on: 03/05/2012
Made special trip to Go Outdoors, Loughborough this morning with wife to get some running shoes using the 15% discount voucher we were recently sent. Waited about 3/4 hour to get "served" and get the correct size shoes. Took them to the counter but were told that the discount voucher was only valid between 5pm and 8pm that day! Manager was perfectly within his rights to deny us the discount but I'm afraid he didn't just loose the shoe business - their attitude was such that, despite having... (read more)
Guest's Comment
Written on: 10/05/2012
I had a similar experience on the Phone, after ordering the goods over the phone, because for some reason my account would not work online, spent 10 mins ordering goods and telling name adrress etc and then tried to use the 15% off voucher only to be told it only worked from 5pm - 8pm. what a stupid policy, at least have an all day promotion. i was told i would have to call back after 5pm and start the process off again. needless to say i didnt bother. they seem to have very little idea of stock control as well, even the head office doesnt know what stock levels are.
you can get a bargain here but be prepared for no help with stock control.
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Adj0180's Response to fikasaplank's Review
Written on: 18/04/2013
I am sorry but i Have to disagree wth you, having perviously worked ther and shopped then before that I think the discount card is great value.
With regad to the card expiring, if you feel that it has not been 12 months tell them. They will be more than happy to show you your discount card history and show you when you last renewed and what you bought with it. If tere was a computer mistake then they will be all means rectify it in some way.
Regarding the tent, the website will show it on there as long as at least one store is still showing it on their stockfile. This is because having it displayed on the website helps massivly to sell as we used to have customers travel from very far away to the store so want to know if there is anything that they like first. If you look on the website yo actually have an option to select a store to check if they have it in stock and reserve it.
IF for any reason it is showing on the stock file but is not in stock they will contact you before you travel in to let you know hence why when you reserve and collect it asks you to wait for confirmation. The stock file is not always right due to many reasons such as damaged in store. stolen or booking in errors. Any large store is the same whether it is a stand alone or part of a chain.( ive worked in retail since i was 15 its the same everywhere).
Finally with the price, the rrp without the card is set by the maufactuer, it is not set by go outdoors. The card gives you savings against retail, other stores/chains do not HAVE to sell it at rrp.
However with the discount card if you do see it cheaper elsewhere in the uk online or instore they will beat it by 10%.
To do a price match you have two options, you can click on the "found it cheaper" button on the website and wait for a response email with an authorisation code to give to the store, or you can go to the sore and tey can check it there for you.
PLease be aware that to do a price match you have t have a valid card, the product has to be identical, so same size,colour, year model etc. the reason for this is obvious as they will not price match an older model against a new model (different colour usually indicates a different year model). it has to be in stock with who you are price matching as many websites will leave a sale product up on the website that they no longer have in sock and will not get in stock again, and finally if it is not based in the local area (e.g if in manchester for manchester store) they have to include any delivery charges as you would have to pay that to get the product delivered r spend more in petrol to go and pick it up.
at £5 per year the discount cad used to save me £100's per year and even when i was sttaff I kept my card going as customer price was occasionally lower that staff( which is cost price)
Gooutdoors's Response to fikasaplank's Review
Written on: 15/05/2013
Hi there,
We're really sorry to hear about this. The card does in fact last 12 months, and if this wasn't the case then there was an issue with the admin side of things, that can be rectified via our customer service team
Our website shows discontinued items across all of our stores as they are still available via reserve and collect somewhere. While this may not be ideal for somebody who doesn't live near that store, it can be a real find for somebody who does.
Thanks for the feedback, if you'd like to discuss anything further please do email us and i'll make sure somebody gets back to you.
Brandon
GO Outdoors Web Team