The Jewellery Channel Reviews

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Latest Reviews

★☆☆☆☆

“Standards have dropped”

Written on: 05/10/2014 by fxProctor39 (1 review written)

I have been ordering an assortment of items from the jewelry channel for a couple of years as it has been convenient for with health problems. Some items were ok, some weren't. I have had no problems returning faulty goods or unwanted goods until recently. Over the last few months I have received 3 parcels of an assortment of items, 5 items of which I had to return because the stones had fallen out of the jewelry, a bag was such poor quality it was falling apart, and a large peridot stone in a… Read Full Review

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★★★★★

“Cheapest 1c of decent sized black diamonds evre!”

Written on: 03/10/2014 by SueGreaterMancheter (1 review written)

As a collector of black diamond pieces of jewellery, I have today received the cheapest carat of black diamonds I have every bought. My earrings are loops with just 18 stones per ear. That's nearly 3 points per stone, and they sparkle away in my ears. At just £39-99, I have never EVER paid such a low price for such sizeable stones. My intention was to reset them. Not now. I will wear and enjoy them. Well done TJC… Read Full Review

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★☆☆☆☆

“Orange Ethiopian opal diamond bracelet”

Written on: 28/09/2014 by GianniCurran (1 review written)

Very pleased with the bracelet until a stone fell out.....rang customer service no problem ....sent it back silly me I thought it was under guarantee. NOT...... sent back 13th July now 25tth Sept .......should only be 30 days according to Customer Services still waiting. Lady said they had rung me but line was engaged!, we have a answer machine.... will not be using the Jewelkery Channel again...has left a nasty taste… Read Full Review

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★★★★☆

“Good, but with quibbles”

Written on: 11/09/2014 by Gibbonspk1948 (1 review written)

I like tjc. The presenters know their stuff and present very well. I have bought a number of pieces from them. Quibbles: chains included with pendants are often very flimsy and their length is not specified. Delivery seems a bit slow. Return service is very good. I will return… Read Full Review

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★☆☆☆☆

“Worst customer service”

Written on: 08/09/2014 by Johnstonuf47 (1 review written)

The ruby bracelet I bout came apart with one wearing by my wife.I sent it back, recorded, July 14th 2014. Today, 8th September, I STILL don't know what's happening. The Customer Service Team know nothing, I can't speak to anyone but the person on the phone who is useless. Never, ever again...the worst imaginable cutomer service… Read Full Review

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★☆☆☆☆

“Quality has deteriorated recently”

Written on: 05/09/2014 by Jewellerydiva (1 review written)

I have now had 5 items, 3 rings and 2 bangles where stones have fallen out within a few weeks of normal wear, all within in the last 6 months, one bangle was even sent out with a stone missing, obvious without even taking it out of the wrapper. I have had huge difficulties getting refunds and months later I am still waiting for them to refund me the expensive signed for and insured postage they ask to do to do. One diamond eternity ring had a stone fall out after 2 weeks wearing and after over… Read Full Review

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★★★☆☆

“poor delivery”

Written on: 27/08/2014 by andycarol (1 review written)

products very good ordering easy but let down on delivery fast tract every time… Read Full Review

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★☆☆☆☆

“Cheap cheap cheap!!!”

Written on: 19/08/2014 by Bateman218 (1 review written)

Absolutely disgusting, the items i recieved were cheap, tacky and very poorly made..this was my second time ordering from tjc and was left hugely disappointed when the items arrived on both occasions. I will NEVER order from tjc again!!!!… Read Full Review

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★☆☆☆☆

“Lousy Customer Service”

Written on: 18/08/2014 by 2Brian2 (3 reviews written)

In recent past I have on occasions contacted The Jewelry Channel (TJC) just to clarify aspects of the items that are displayed/being sold on screen. Call centre staff do not step up to the mark as they have little to no knowledge of the items. Today I contacted TJC to get some finer details on a bracelet I had bought from them. On contacting customer service (7th in the queue - and spending 15 minutes to get to its front) I was given little to poor help and told that I must phone a personal… Read Full Review

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★☆☆☆☆

“Totally Misleading”

Written on: 10/07/2014 by notimpressedwithtjc (1 review written)

Having purchased a 3 stone trilogy Tanzanite ring in January, I was disgusted to find that the ring went out of shape. Having contacted TJC and being told that I misused the ring, I was requested to pay £10 to get the ring reshaped. I refused! I have today taken the ring to a jeweller and was informed that the white gold should consist of 3.8 grms the ring in fact only has 1.8 grms. Therefore I was informed the ring was not fit for the purposes it was sold. TJC are conning people and… Read Full Review

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★★☆☆☆

“given the run around”

Written on: 24/06/2014

On 2nd of month I ordered a silk scarf as a birthday gift. Not arrived after 10 days to be told oh dear call back on 20th and we will launch investigation with royal mail. Still not received and when I rang back on 20th was told no you have to call back on 23rd. Was explained to me we don't mention the 21 days after expected delivery as we expect goods to be delivered. Not helpful and very dismissive customer service. Still waiting as now 21st!… Read Full Review

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★☆☆☆☆

“Thanks for the warnings”

Written on: 14/06/2014 by 95White (1 review written)

I was minutes away from ordering a ring tonight and thanks to the reviews on here I stopped! It would seem that if something appears to be too good to be true it is!… Read Full Review

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★☆☆☆☆

“Terrible customer service and totally unhelpful common...”

Written on: 10/06/2014 by Allenlx306 (1 review written)

I have been shopping with them for years. Then recently items I have ordered never arrived. I phoned up and complained about them and instead of raising an enquiry with the post office the just barred me and treated me like some sort of criminal. I get online shopping all the time and nothing else goes astray only items from this company. They are disgusting to make their loyal customers feel like they have done something wrong. The supervisors are rude and very very arrogant unfriendly and… Read Full Review

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★☆☆☆☆

“TJC sent back a faulty ring to me !!!!! ”

Written on: 04/06/2014

Purchased a pink kunzite one stone ring from TJC. I took the ring to be re-sized at my local jewellers only to be told and shown that it was actually two stones glued together !!! The jeweller even commented he had never seen this before.I Emailed TJC Customer Care as I'd taken the tag off and they asked for me to return the ring which I did by recorded delivery which I did. I then had my ring sent back to me with a note saying TJC had inspected the ring and NO FAULT FOUND .I Emailed back… Read Full Review

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★★★★★

“Sometimes Great, and always Great Value”

Written on: 31/05/2014 by 186Ross (1 review written)

I've been going back to tjc off and on for years now, and you pretty much get what you pay for. Their items are much cheaper than high street equivalent and are, as a consequence, often let down by poor finishing, QC, customer care, or design. But if you bear that in mind, and expect to have to return 20% of everything you buy, what you're left with is good jewellery still at an exceptional price. Some of their stones, in particular, are great quality - for example their Tanzanites, Amethysts… Read Full Review

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★☆☆☆☆

“Customer Service?”

Written on: 27/05/2014 by Quintin363 (1 review written)

I, like others have made several purchases from TJC both inexpensive jewellery and higher value items. Most of the problems with items I have had have been with the low end of the scale however I have contacted them twice with regards to items from their Illiana range and the Rapsody range and have found their customer service to be lacking and in fact cold and disinterested. I have on occasion purchased from their £1 web auction and on occasion have not been able to pay for the item in the… Read Full Review

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Duck123's Comment

Written on: 09/06/2014

Customer service staff need a lesson on statutory rights do not expect any help with faulty goods, best thing to do.... Buy your jewellery some where else, anywhere but TJC

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★☆☆☆☆

“rubbish jewellery be warned”

Written on: 03/05/2014 by xnMcCormack1967 (1 review written)

I have purchased quite a few pieces of jewellery from TJC over the past 4-5 years. At first I was quite happy with the pieces I bought but for the last couple of years I have noticed that their jewellery has become poor quality, in fact I would go as far to say a load of rubbish! I agree with the lady who said how she has had to glue things back together after stones had fallen out because she couldn't be bothered to keep sending the items back. Please be careful and think twice before ordering… Read Full Review

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Cbpearl157's Comment

Written on: 03/05/2014

Yes I agree a bloody load of rubbish!! don't buy

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Duck123's Comment

Written on: 09/06/2014

Absolutely right years ago they sold quality jewellery at very reasonable prices all real stones and precious metals now its all simulated rubbish and anything that is real is so badly made you might as well not bother as it won't last 5 mins forget getting any help from customer service either, DON.T BUY!!!

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★★☆☆☆

“Rubbish Goods ”

Written on: 28/04/2014 by 1975Silva (1 review written)

Over the last few months I have bought many items from TJC but feel I must complain about the latest parcel which I have received today. I bought two pairs of "Crystal heart" earrings when I opened them one of the crystals hearts had already fallen out. I could not be bothered with all the cost and agro of sending these back. when I opened the 2nd pair the crystal heart had fallen out of this one as well. I now have superglue all over my fingers trying to repair these. The crystal heart looked… Read Full Review

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★☆☆☆☆

“I only ordered 1!”

Written on: 28/04/2014 by 286Vance (1 review written)

I ordered a silver chain £9.99. On arrival there were 2. I only ordered one. Both were itemed separately in the same package. Total cost for each one was £ 12.95. Altogether total cost for postage of two very flimsy light chains was £5.80! Have emailed but received no reply...no change there then! I've returned the extra unasked for chain, and also requested the extra postage paid to be refunded also along with the cost of me having to send it back! Honestly this company is a joke. How is it… Read Full Review

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★★☆☆☆

“Poor quality and wrongly sized”

Written on: 17/04/2014 by adPittman151 (1 review written)

Just received set of silver jewellery today comprising yellow/white synthetic sphene pendant, earrings,ring. Looked nice then noticed yellow stones all different shades. I ordered ring one size bigger than normal but couldn't get it on. Got it checked at jewellers today and its 2 sizes smaller than stated on invoice! I had to send very flimsy silver heart shaped pendant back couple of weeks ago as out of shape and bale not centred. Still have not heard back with refund. Judging by other… Read Full Review

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