The Jewellery Channel Reviews

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★★★☆☆
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Latest Reviews

★☆☆☆☆

“Not received by 19th dec ordered 28th nov”

Written on: 19/12/2014 by Eamonnmaureen (1 review written)

I ordered quite a few items from tic. 4 items ordered on 28th Nov were dispatched in 2 packages. One arrived the other didn't. Despite numerous calls and emails to tic their stance is that they dispatched the items on Dec 1st and I must wait til Dec 22nd before they will start enquiry with Royal Mail to find out where my package has gone. This means I won't get the items for Christmas. They are the most unhelpful Customer Service I have ever dealt with. I was told this morning that I could re… Read Full Review

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★☆☆☆☆

“Faulty items which you have to pay to return”

Written on: 01/12/2014

Do not buy from these people. They send out faulty items and then demand that you return them via special delivery at your cost for them to then decide whether they will replace or repair it. So you pay for a new item and they send you something faulty, you pay to return it and they send back you a repaired item?! They should not be allowed to do this when the fault is theirs. Fair enough to pay for insured return if you have just changed your mind, but a sealed item that is faulty should be… Read Full Review

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★☆☆☆☆

“Absolutely rubbish stones fall out of item , have to...”

Written on: 21/11/2014 by Tikeda55 (1 review written)

Absolutely rubbish stones fall out of item , have to wait forever to get refunded , atrocious ... Won't buy from again… Read Full Review

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★☆☆☆☆

“Appalling Customer Service!!”

Written on: 13/11/2014 by inMcDonald467 (1 review written)

TJC have the most appalling customer service. When they made a mistake on the delivery address, instead of being apologetic they blamed me for their mistake. They said they will change the address so it goes to the right address but they still sent it to the wrong address! I have been on the phone to DPD to change the address but have so far I haven't been able to do this. TJC Customer service is pathetic so I won't be surprised if the items are of low quality either, that's if I ever get my… Read Full Review

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★☆☆☆☆

“Necklace left a red mark - TJC refused to refund!!”

Written on: 07/11/2014 by Stephanie184 (1 review written)

I have been a customer of TJC but will no longer buy anything else from them. My experience is of buying 2 gold rings and both of them have bent out of shape after wearing them normally with no extra stress on them. I am a 60 year old disabled lady therefore I cannot indulge in any strenuous activities of any kind to bend gold rings out of shape!! Reading other reviews it seems that the gold has been scimped on making them fragile for even normal use. The 2nd gripe I have is buying an agate… Read Full Review

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★☆☆☆☆

“faulty items and bad customer service”

Written on: 30/10/2014 by Chandler333 (1 review written)

I have over the years purchased a number of items from this company, some being ok and some being faulty. However the last item I purchased has really annoyed me. I purchased a ring and a pair of earrings to match for a present however when they arrived, the stone in the ring was damaged. I sent a letter returning both the ring and earrings (no point in keeping the earrings as the ring was damaged) and requested refund of both items, p&p due to the ring being faulty and my postage for returning… Read Full Review

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Supersinging's Comment

Written on: 24/11/2014

This sounds terrible service. I have tried to watch this program but cannot understand a word the foreign gentleman says, his English is not good, maybe he should be replaced. I have not seen one good review about this channel and I certainly will not be buying anything from it!

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★★☆☆☆

“Wish I'd Checked Reviews First”

Written on: 30/10/2014 by GordonCalhoun244 (1 review written)

Drawn in by the glossy presentations and broadcast I ordered quite a few things. The first two times I had to complain about items - two different orders were broken on arrival, I was treated quite well. By the third time, call centre staff (this one was male) became quite shirty. I was sent an item that was described as a rope chain which clearly was not, and a ring with 5 interchangeable heads, the claws broke off one, another's claws were misshapen and a third came off during wear. I was… Read Full Review

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★☆☆☆☆

“Standards have dropped”

Written on: 05/10/2014 by fxProctor39 (1 review written)

I have been ordering an assortment of items from the jewelry channel for a couple of years as it has been convenient for with health problems. Some items were ok, some weren't. I have had no problems returning faulty goods or unwanted goods until recently. Over the last few months I have received 3 parcels of an assortment of items, 5 items of which I had to return because the stones had fallen out of the jewelry, a bag was such poor quality it was falling apart, and a large peridot stone in a… Read Full Review

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★★★★★

“Cheapest 1c of decent sized black diamonds evre!”

Written on: 03/10/2014 by SueGreaterMancheter (1 review written)

As a collector of black diamond pieces of jewellery, I have today received the cheapest carat of black diamonds I have every bought. My earrings are loops with just 18 stones per ear. That's nearly 3 points per stone, and they sparkle away in my ears. At just £39-99, I have never EVER paid such a low price for such sizeable stones. My intention was to reset them. Not now. I will wear and enjoy them. Well done TJC… Read Full Review

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★☆☆☆☆

“Orange Ethiopian opal diamond bracelet”

Written on: 28/09/2014 by GianniCurran (1 review written)

Very pleased with the bracelet until a stone fell out.....rang customer service no problem ....sent it back silly me I thought it was under guarantee. NOT...... sent back 13th July now 25tth Sept .......should only be 30 days according to Customer Services still waiting. Lady said they had rung me but line was engaged!, we have a answer machine.... will not be using the Jewelkery Channel again...has left a nasty taste… Read Full Review

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★★★★☆

“Good, but with quibbles”

Written on: 11/09/2014 by Gibbonspk1948 (1 review written)

I like tjc. The presenters know their stuff and present very well. I have bought a number of pieces from them. Quibbles: chains included with pendants are often very flimsy and their length is not specified. Delivery seems a bit slow. Return service is very good. I will return… Read Full Review

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★☆☆☆☆

“Worst customer service”

Written on: 08/09/2014 by Johnstonuf47 (1 review written)

The ruby bracelet I bout came apart with one wearing by my wife.I sent it back, recorded, July 14th 2014. Today, 8th September, I STILL don't know what's happening. The Customer Service Team know nothing, I can't speak to anyone but the person on the phone who is useless. Never, ever again...the worst imaginable cutomer service… Read Full Review

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★☆☆☆☆

“Quality has deteriorated recently”

Written on: 05/09/2014 by Jewellerydiva (1 review written)

I have now had 5 items, 3 rings and 2 bangles where stones have fallen out within a few weeks of normal wear, all within in the last 6 months, one bangle was even sent out with a stone missing, obvious without even taking it out of the wrapper. I have had huge difficulties getting refunds and months later I am still waiting for them to refund me the expensive signed for and insured postage they ask to do to do. One diamond eternity ring had a stone fall out after 2 weeks wearing and after over… Read Full Review

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★★★☆☆

“poor delivery”

Written on: 27/08/2014 by andycarol (1 review written)

products very good ordering easy but let down on delivery fast tract every time… Read Full Review

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★☆☆☆☆

“Cheap cheap cheap!!!”

Written on: 19/08/2014 by Bateman218 (1 review written)

Absolutely disgusting, the items i recieved were cheap, tacky and very poorly made..this was my second time ordering from tjc and was left hugely disappointed when the items arrived on both occasions. I will NEVER order from tjc again!!!!… Read Full Review

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★☆☆☆☆

“Lousy Customer Service”

Written on: 18/08/2014 by 2Brian2 (3 reviews written)

In recent past I have on occasions contacted The Jewelry Channel (TJC) just to clarify aspects of the items that are displayed/being sold on screen. Call centre staff do not step up to the mark as they have little to no knowledge of the items. Today I contacted TJC to get some finer details on a bracelet I had bought from them. On contacting customer service (7th in the queue - and spending 15 minutes to get to its front) I was given little to poor help and told that I must phone a personal… Read Full Review

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★☆☆☆☆

“Totally Misleading”

Written on: 10/07/2014 by notimpressedwithtjc (1 review written)

Having purchased a 3 stone trilogy Tanzanite ring in January, I was disgusted to find that the ring went out of shape. Having contacted TJC and being told that I misused the ring, I was requested to pay £10 to get the ring reshaped. I refused! I have today taken the ring to a jeweller and was informed that the white gold should consist of 3.8 grms the ring in fact only has 1.8 grms. Therefore I was informed the ring was not fit for the purposes it was sold. TJC are conning people and… Read Full Review

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★★☆☆☆

“given the run around”

Written on: 24/06/2014

On 2nd of month I ordered a silk scarf as a birthday gift. Not arrived after 10 days to be told oh dear call back on 20th and we will launch investigation with royal mail. Still not received and when I rang back on 20th was told no you have to call back on 23rd. Was explained to me we don't mention the 21 days after expected delivery as we expect goods to be delivered. Not helpful and very dismissive customer service. Still waiting as now 21st!… Read Full Review

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★☆☆☆☆

“Thanks for the warnings”

Written on: 14/06/2014 by 95White (1 review written)

I was minutes away from ordering a ring tonight and thanks to the reviews on here I stopped! It would seem that if something appears to be too good to be true it is!… Read Full Review

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★☆☆☆☆

“Terrible customer service and totally unhelpful common...”

Written on: 10/06/2014 by Allenlx306 (1 review written)

I have been shopping with them for years. Then recently items I have ordered never arrived. I phoned up and complained about them and instead of raising an enquiry with the post office the just barred me and treated me like some sort of criminal. I get online shopping all the time and nothing else goes astray only items from this company. They are disgusting to make their loyal customers feel like they have done something wrong. The supervisors are rude and very very arrogant unfriendly and… Read Full Review

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