The Jewellery Channel Reviews

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Latest Reviews

★★★★☆

“Good ring at costume jewellery prices”

Written on: 23/01/2015 by JaylenFitzpatrick284 (1 review written)

I bought a silver elephant band ring with white topaz and for £17.99 it is great to take on holidays and not risk losing very valuable diamond rings. I also bought a emerald cut silver ring for £9.99 again really pleased with item for price I paid Great quality didn't pay hundreds or thousands but jewellery is fit for my purpose and would definately recommend on their cheaper items. I would pay more in Accessorise, Wallis etc for not such good quality. Sizing is spot on… Read Full Review

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★☆☆☆☆

“That rubbish I wouldn't give them Any stars at all..”

Written on: 19/01/2015 by shank_1uk (1 review written)

Basically I made an order from the jewellery channel for £45 on three items (shawls) on a Friday afternoon. First thing Saturday morning I rang to cancel and got told it had been cancelled and I would receive a refund to my paypal within a week. That afternoon I reordered One of the original items and paid by bank card. Sunday evening I had an email stating my Original £45 order had been dispatched. As the call centre was closed I rang this morning (monday) to see why it had been dispatched… Read Full Review

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★☆☆☆☆

“Baffled”

Written on: 19/01/2015 by 51Taylor-Alt (1 review written)

Ordered pendant / necklace 06.01.15. Order arrived promptly however box, with receipt present but they had failed to pack the actual pendant / necklace. Tel call straight to customer service last week, apologies, will resend straight away. Still waiting. Another tel call today as still no order, will resend again, should arrive end of next week. Can safely say willNOT be holding my breath. Lesson learnt, just stay with GEMS TV as never been let down by them… Read Full Review

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★☆☆☆☆

“rubbish firm”

Written on: 06/01/2015 by anitaaaa (1 review written)

I ordered items on 17Dec and told would be delivered for xmas. 24Dec still no items. On phone for over 20minutes,so gave up sent one of many emails and phone calls and told load rubbish from customer care.(which is also rubbish).tjc tried blaming royal mail. But royal mail said they went on 18Dec to pick up items and they wasn't there. The biggest insult is ..I've just had email from tlc saying they are sorry I sent items back and they will refund my account.what a joke.I will never buy or… Read Full Review

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★★☆☆☆

“Poor Products.Have Gone Downhill.”

Written on: 04/01/2015 by suHoffman364 (1 review written)

I have spent hundreds of pounds over the years with TJC but wont buy from them again after getting a Swarovski Crystal ring that was clearly badly faulted and certainly not like the one being shown on the screen and so.had to be returned. I asked them to credit the carriage charge as it was not my fault but they didnt and I am shocked that they would not do this. There items have gone downhill and are poor quality and I for 1 will not buy from them again… Read Full Review

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Anitaaaa's Comment

Written on: 06/01/2015

Totally agree with you

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★★☆☆☆

“Shoddy poor quality jewellery”

Written on: 03/01/2015 by LyndseyendBSL (1 review written)

I have been a customer of TJC now for over three years and have bought many items.I am becoming increasingly fed up with the amount of rings I have bought just to find stones missing from them.I recently bought a Jenipapo Andalusite eternity band set in Sterling Silver put it on for half an hour to find one of the gem stones missing ,to say I am damn annoyed is an understatement this is becoming a common problem with them now and I find it very frustrating will not bother returning it as it is… Read Full Review

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Anitaaaa's Response to LyndseyendBSL's Review

Written on: 06/01/2015

Totally agree with you. I now buy from gems tv. I do trust them and have never had a problem with them and good quality jewellery

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★★★★★

“Always really pleased!!”

Written on: 31/12/2014 by Deborahj343 (1 review written)

I just have to say I have always been very pleased with what I have bought from tjc. Tremendous value for money, helpful customer services and I always get comments about the jewellery I'm wearing. Love you tjc!… Read Full Review

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★☆☆☆☆

“cheap jewellery!”

Written on: 27/12/2014 by Moses16 (1 review written)

I have been disappointed with the quality of items received. Would YOU like to receive odd or faulty earrings? Me neither. You go to the trouble of returning the faulty goods, you do not get the cost of returns refunded. Try contacting the Customer Services and they send out a standard 'fobbing off' response. I will not buy from them again, I would sooner deal with a company who values your custom and treats you as a customer and not a fool. NEVER AGAIN!… Read Full Review

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Anitaaaa's Comment

Written on: 06/01/2015

I agree with you. I've had a lot of props with tjc and customer service. well say no more

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★☆☆☆☆

“Not received by 19th dec ordered 28th nov”

Written on: 19/12/2014 by Eamonnmaureen (1 review written)

I ordered quite a few items from tic. 4 items ordered on 28th Nov were dispatched in 2 packages. One arrived the other didn't. Despite numerous calls and emails to tic their stance is that they dispatched the items on Dec 1st and I must wait til Dec 22nd before they will start enquiry with Royal Mail to find out where my package has gone. This means I won't get the items for Christmas. They are the most unhelpful Customer Service I have ever dealt with. I was told this morning that I could re… Read Full Review

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Anitaaaa's Response to Eamonnmaureen's Review

Written on: 06/01/2015

Exactly what happened to me. They had a lot of customers money in there bank account over the xmas period. Set up I reckon

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★☆☆☆☆

“Faulty items which you have to pay to return”

Written on: 01/12/2014

Do not buy from these people. They send out faulty items and then demand that you return them via special delivery at your cost for them to then decide whether they will replace or repair it. So you pay for a new item and they send you something faulty, you pay to return it and they send back you a repaired item?! They should not be allowed to do this when the fault is theirs. Fair enough to pay for insured return if you have just changed your mind, but a sealed item that is faulty should be… Read Full Review

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Anitaaaa's Comment

Written on: 06/01/2015

I have contacted watchdog about tic. Hope everyone else does too.

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★☆☆☆☆

“Absolutely rubbish stones fall out of item , have to...”

Written on: 21/11/2014 by Tikeda55 (1 review written)

Absolutely rubbish stones fall out of item , have to wait forever to get refunded , atrocious ... Won't buy from again… Read Full Review

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Anitaaaa's Response to Tikeda55's Review

Written on: 06/01/2015

Agree with your comment

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★☆☆☆☆

“Appalling Customer Service!!”

Written on: 13/11/2014 by inMcDonald467 (1 review written)

TJC have the most appalling customer service. When they made a mistake on the delivery address, instead of being apologetic they blamed me for their mistake. They said they will change the address so it goes to the right address but they still sent it to the wrong address! I have been on the phone to DPD to change the address but have so far I haven't been able to do this. TJC Customer service is pathetic so I won't be surprised if the items are of low quality either, that's if I ever get my… Read Full Review

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Anitaaaa's Comment

Written on: 06/01/2015

Doubt it I didn't get mine. Rubbish firm

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★☆☆☆☆

“Necklace left a red mark - TJC refused to refund!!”

Written on: 07/11/2014 by Stephanie184 (1 review written)

I have been a customer of TJC but will no longer buy anything else from them. My experience is of buying 2 gold rings and both of them have bent out of shape after wearing them normally with no extra stress on them. I am a 60 year old disabled lady therefore I cannot indulge in any strenuous activities of any kind to bend gold rings out of shape!! Reading other reviews it seems that the gold has been scimped on making them fragile for even normal use. The 2nd gripe I have is buying an agate… Read Full Review

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Anitaaaa's Comment

Written on: 06/01/2015

It's a shame trading standards can't get involved with this company.

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★☆☆☆☆

“faulty items and bad customer service”

Written on: 30/10/2014 by Chandler333 (1 review written)

I have over the years purchased a number of items from this company, some being ok and some being faulty. However the last item I purchased has really annoyed me. I purchased a ring and a pair of earrings to match for a present however when they arrived, the stone in the ring was damaged. I sent a letter returning both the ring and earrings (no point in keeping the earrings as the ring was damaged) and requested refund of both items, p&p due to the ring being faulty and my postage for returning… Read Full Review

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Supersinging's Comment

Written on: 24/11/2014

This sounds terrible service. I have tried to watch this program but cannot understand a word the foreign gentleman says, his English is not good, maybe he should be replaced. I have not seen one good review about this channel and I certainly will not be buying anything from it!

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Anitaaaa's Comment

Written on: 06/01/2015

Good on you. Don't buy

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Anitaaaa's Comment

Written on: 06/01/2015

As I've said on previous comments I wish more people would get in touch with the tv programme watchdog. I've sent them my details of problems I've had with tjc

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★★☆☆☆

“Wish I'd Checked Reviews First”

Written on: 30/10/2014 by GordonCalhoun244 (1 review written)

Drawn in by the glossy presentations and broadcast I ordered quite a few things. The first two times I had to complain about items - two different orders were broken on arrival, I was treated quite well. By the third time, call centre staff (this one was male) became quite shirty. I was sent an item that was described as a rope chain which clearly was not, and a ring with 5 interchangeable heads, the claws broke off one, another's claws were misshapen and a third came off during wear. I was… Read Full Review

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★☆☆☆☆

“Standards have dropped”

Written on: 05/10/2014 by fxProctor39 (1 review written)

I have been ordering an assortment of items from the jewelry channel for a couple of years as it has been convenient for with health problems. Some items were ok, some weren't. I have had no problems returning faulty goods or unwanted goods until recently. Over the last few months I have received 3 parcels of an assortment of items, 5 items of which I had to return because the stones had fallen out of the jewelry, a bag was such poor quality it was falling apart, and a large peridot stone in a… Read Full Review

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★★★★★

“Cheapest 1c of decent sized black diamonds evre!”

Written on: 03/10/2014 by SueGreaterMancheter (1 review written)

As a collector of black diamond pieces of jewellery, I have today received the cheapest carat of black diamonds I have every bought. My earrings are loops with just 18 stones per ear. That's nearly 3 points per stone, and they sparkle away in my ears. At just £39-99, I have never EVER paid such a low price for such sizeable stones. My intention was to reset them. Not now. I will wear and enjoy them. Well done TJC… Read Full Review

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Anitaaaa's Response to SueGreaterMancheter's Review

Written on: 06/01/2015

You ought to look at gems tv. Sorry I'm not very happy with tjc

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★☆☆☆☆

“Orange Ethiopian opal diamond bracelet”

Written on: 28/09/2014 by GianniCurran (1 review written)

Very pleased with the bracelet until a stone fell out.....rang customer service no problem ....sent it back silly me I thought it was under guarantee. NOT...... sent back 13th July now 25tth Sept .......should only be 30 days according to Customer Services still waiting. Lady said they had rung me but line was engaged!, we have a answer machine.... will not be using the Jewelkery Channel again...has left a nasty taste… Read Full Review

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★★★★☆

“Good, but with quibbles”

Written on: 11/09/2014 by Gibbonspk1948 (1 review written)

I like tjc. The presenters know their stuff and present very well. I have bought a number of pieces from them. Quibbles: chains included with pendants are often very flimsy and their length is not specified. Delivery seems a bit slow. Return service is very good. I will return… Read Full Review

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★☆☆☆☆

“Worst customer service”

Written on: 08/09/2014 by Johnstonuf47 (1 review written)

The ruby bracelet I bout came apart with one wearing by my wife.I sent it back, recorded, July 14th 2014. Today, 8th September, I STILL don't know what's happening. The Customer Service Team know nothing, I can't speak to anyone but the person on the phone who is useless. Never, ever again...the worst imaginable cutomer service… Read Full Review

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