The Jewellery Channel Reviews

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Latest Reviews

★☆☆☆☆

“CUSTOMER SERVICE DEBACLE”

Written on: 10/02/2016

tjc sent me a valentines £10 voucher. Dialled to order on 0344 no. but cust. svs. closed at 8.00pm Sat. evening ! Redialled on 0800 no. to place order so as not to miss out. Redialled at 9.00p.m. to explain before order processed - told to ring back 10.00 a.m. Sun. morning. Did so to be told operator had authority to solve problem i.e. I wanted to be able to apply the £10 voucher - explaining that it wasn't my fault that " it wasn't applied at time or order". Operator did not have authority… Read Full Review

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★☆☆☆☆

“WORST COMPANY EVER - POOR QUALITY AND SERVICE”

Written on: 07/02/2016 by Kochdw364 (1 review written)

I was drawn to ordering some jewellery from the channel as my neighbor had good experiences from a similar company. The items were not fit for any long tern used and very thin and would soon break I've the wide silver bracelet had to bend to put it on and off ( note my wrists are narrow ). I had to return them which cost £7.65 ( cheapest recorded delivery service as the standard one does not include cover for jewellery). The overall cost for trusting their sales patter was nearly £19. I am… Read Full Review

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★☆☆☆☆

“Won't give money back ”

Written on: 27/01/2016 by Ashly404 (1 review written)

Ordered 3 items off there app that they had on the TV has now been taken off there saying I didn't place an order and they have received the money but its on my bank statement that they have and now they are refusing to give me my money back… Read Full Review

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★☆☆☆☆

“POOR, USELESS & TERRIBLE!”

Written on: 18/01/2016 by 259Andersen (1 review written)

Poor for the product, it was a watch that could not keep time, lost 4 seconds a minute so accurate no. Useless for their systems, returned the watch recorded delivery and 3 weeks later they still could not find the item at their place, even though they acknowledged royal mail tracking showed they received it. Terrible for their customer service, took 3 phone calls to chase to get money back, was lied to and given rubbish excuses as to why they can't get things done. I will never use them again… Read Full Review

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★☆☆☆☆

“DONT SHOP ON THIS CHANELL T”

Written on: 11/01/2016 by jean7553 (1 review written)

Do not shop on this channel they are not fit for purpose i canecelled some items two phone calls and two emails also so i think my card was compromised as i think i thimnk instead of focusing on a web sight that half the time does not work they are about getting your money as quickly as they can and then you fight to get it back shoddy shoddy shoddy one wonders why they have some quality people selling goods that they know are no good there are only two presenters that i would say they are in… Read Full Review

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★★☆☆☆

“Disappointing”

Written on: 11/01/2016 by JoselynDaniel188 (1 review written)

Why is  the Buyer, on trying to sell jewellery. He is hard to understand and seems to enjoy the lime light. He is not an asset to selling items on TJC and as soon as he comes on I switch off. If TJC are wanting to sell products then you need to leave the selling to the presenters. Very bad move for TJC Also missed it line is also very disappointing. I purchased items on the missed it line, told it was in stock but have never received them and looking on my TJC account there is no order… Read Full Review

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★☆☆☆☆

“Close-out deals - Not such a good deal!”

Written on: 14/12/2015

I recently purchased a solid 9ct gold bracelet from TJC. The presenter went to great lengths to convince viewers that it was being auctioned at a bargain price due to it being a close-out deal. The closing price was £179. Two days after receiving the bracelet, when looking in the local jewellers window, I saw the exact same bracelet priced at £109. This was £70 less than the supposedly knock down price charged by TJC. I did go into the jewellers to make sure the carat and gold weight was… Read Full Review

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★☆☆☆☆

“presenters”

Written on: 06/12/2015 by DerickWoodruff (1 review written)

if the gentleman called amit is a buyer then please let him go and buy, this man is never away from the screen, he is very, very annoying he makes it look as though he is doing you a favour when in fact most of what is sold is really pretty bad, bought quite a lot at first, the earrings are shocking and can,t say much about anything else the only decent thing they sell are watches needless to say i wont be buying anything else from this channel, the only time i will even watch this now is when… Read Full Review

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★☆☆☆☆

“Bad service up to now”

Written on: 04/12/2015 by loDavis162 (1 review written)

I recently bought diamond earings and a diamond bracelet that together cost well over a thousand pounds. I have returned the bracelet as it is falling apart(i wont mention the screw backs on the earing were not good) i reveived a phone call yesterday and the tjc woman told me that they had checked the bracelet and it was fine, i told her it was very obvious that it was not fine so they could not have checked it. Poor service,poor standards, and i will not be buying from them again regardless of… Read Full Review

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★☆☆☆☆

“No customer service.”

Written on: 30/11/2015 by Teresaw56 (1 review written)

I ordered 4 pieces of jewellery and was sent an order confirmation and order number. After waiting a week I phoned to see if my order had been despatched. The said I hadn't placed an order so I sent them the generated reply with order number. I was then told that they were working on the website and for some unknown reason the order I placed was sent to the test site and not the real order site, but I could re order the items. I gave her the order numbers but they were not the items that I had… Read Full Review

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★★★★★

“never had a problem”

Written on: 14/10/2015 by 180Barry (1 review written)

ive been with TJC since they started, ive had some lovely items from them. i bought 3 silver bracelets at 9.99 each and i never take them off i work in them bath in them and do my horses in them and they have proved to be very durable. love TJC wouldnt waste my money buying jewelry anywhere else… Read Full Review

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★☆☆☆☆

“Flawed diamonds”

Written on: 17/09/2015

Bought half carat diamond studs. Diamonds were sparkly, but one had a visible flaw,therefore the two earrings didn't match and couldn't be worn. I returned them and received a refund. However a refund of my £6.45 return postage was refused as TJC said they could see no flaw on examination - clearly a lie. If goods are substandard I would expect not to have to pay for returns. Can't risk buying from them again… Read Full Review

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★☆☆☆☆

“DIAMOND BRACELET SET IN SILVER”

Written on: 06/09/2015 by wqBlake117 (1 review written)

I paid £250 for a diamond bracelet.I only wore it three times and the the links came apart. I returned it for repair and was charged £35 for repair. I didn't wear it for some time then tried it on one evening and the clasp fell off. I returned it again asking for a refund as it didn't seem fit for purpose as every time I used it it fell to bits. I was told it was too late for a refund and I would have to pay more for it to be repaired. I decided there was no point throwing more money… Read Full Review

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★☆☆☆☆

“Rhapsody quality terrible”

Written on: 17/08/2015 by Mysticmerlin (1 review written)

I recently purchased a platinum tanzanite and diamond ring from TJC. Rhapsody is supposed to be their top quality brand. Unfortunately, after wearing the ring only a hand full of times, I noticed that the tanzanite had chipped. I was horrified, as I had treated it with the up most care. Returned it to the jewellery channel for their inspection, but they said there was nothing they could do and returned the ring back to me. I am therefore of the mind that the piece I bought was not fit for… Read Full Review

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★★☆☆☆

“Wouldn't Recommend! ”

Written on: 16/08/2015 by Morgan271 (1 review written)

Ordered a couple of times from tjc and I have to say that I haven't really been pleased with most of the items. Recently I ordered a silvertone Tiger Eye and Rose Quartz bracelet. Customer service was pathetic but nevertheless delivery was fast. On the second day of wearing the bracelet I have developed a rash which has never ever happened to me before. Not ideal and not recommended!… Read Full Review

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★☆☆☆☆

“Never purchase anything else”

Written on: 09/08/2015 by Sheppyshep (2 reviews written)

Ordered tanzanite bracelet and earrings. Earrings were so tiny have trouble putting the posts in the back and the bracelets safety catch was broken. To add insult to injury just seen by utter coincidence the same items on air for £50 less than I paid for them. Sub standard goods will not buy from them again. Expecting stones to fall out soon… Read Full Review

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★☆☆☆☆

“Not genuine jewellery”

Written on: 31/07/2015 by Kamerond1958 (1 review written)

I have bought several rings. 3 Expensive ones 2 of which stones fell out, now these were diamond rings so not acceptable for stones to fall out. One ring I had only a month, the other 2 years. Moral of the story buy elsewhere. They make no effort with customer service and fob you off again and again… Read Full Review

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★★★★☆

“Diamond Earings”

Written on: 20/07/2015 by Bouthwaite (1 review written)

I made my first purchase of tv jewellery last week -- a pair of 1/4 carat 18k gold diamond ear studs. When they arrived I felt the diamonds were too small so returned them via registered post the same day and received a full refund 24 hrs later. Can't complain about this service at all!… Read Full Review

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★☆☆☆☆

“Steer well clear of TJC!”

Written on: 29/06/2015 by SJGee (2 reviews written)

I wanted to return some items but had to travel with work for longer than expected so called and arranged a late return with manager in customer services. After I sent it back they returned it to me and denied I ever called them so I'm stuck with three items I don't want and down another set of P&P and all this after being a loyal customer for years. Never again. Steer clear of this company!… Read Full Review

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★★☆☆☆

“customer service”

Written on: 30/04/2015

I ordered a necklace as a Christening gift, It was returned to sender as they did not put the correct name and address on the packet, contacted via email and phone and was told it had not been returned to them, but Royal mail insist it has been. Asked for a refund but told could not have one as the item had not been returned. Very poor customer service very angry customer, dispute still on going. … Read Full Review

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