The Jewellery Channel Reviews

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Latest Reviews

★☆☆☆☆

“Totally Misleading”

Written on: 10/07/2014 by notimpressedwithtjc (1 review written)

Having purchased a 3 stone trilogy Tanzanite ring in January, I was disgusted to find that the ring went out of shape. Having contacted TJC and being told that I misused the ring, I was requested to pay £10 to get the ring reshaped. I refused! I have today taken the ring to a jeweller and was informed that the white gold should consist of 3.8 grms the ring in fact only has 1.8 grms. Therefore I was informed the ring was not fit for the purposes it was sold. TJC are conning people and… Read Full Review

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★★☆☆☆

“given the run around”

Written on: 24/06/2014

On 2nd of month I ordered a silk scarf as a birthday gift. Not arrived after 10 days to be told oh dear call back on 20th and we will launch investigation with royal mail. Still not received and when I rang back on 20th was told no you have to call back on 23rd. Was explained to me we don't mention the 21 days after expected delivery as we expect goods to be delivered. Not helpful and very dismissive customer service. Still waiting as now 21st!… Read Full Review

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★☆☆☆☆

“Thanks for the warnings”

Written on: 14/06/2014 by 95White (1 review written)

I was minutes away from ordering a ring tonight and thanks to the reviews on here I stopped! It would seem that if something appears to be too good to be true it is!… Read Full Review

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★☆☆☆☆

“Terrible customer service and totally unhelpful common...”

Written on: 10/06/2014 by Allenlx306 (1 review written)

I have been shopping with them for years. Then recently items I have ordered never arrived. I phoned up and complained about them and instead of raising an enquiry with the post office the just barred me and treated me like some sort of criminal. I get online shopping all the time and nothing else goes astray only items from this company. They are disgusting to make their loyal customers feel like they have done something wrong. The supervisors are rude and very very arrogant unfriendly and… Read Full Review

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★☆☆☆☆

“TJC sent back a faulty ring to me !!!!! ”

Written on: 04/06/2014

Purchased a pink kunzite one stone ring from TJC. I took the ring to be re-sized at my local jewellers only to be told and shown that it was actually two stones glued together !!! The jeweller even commented he had never seen this before.I Emailed TJC Customer Care as I'd taken the tag off and they asked for me to return the ring which I did by recorded delivery which I did. I then had my ring sent back to me with a note saying TJC had inspected the ring and NO FAULT FOUND .I Emailed back… Read Full Review

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★★★★★

“Sometimes Great, and always Great Value”

Written on: 31/05/2014 by 186Ross (1 review written)

I've been going back to tjc off and on for years now, and you pretty much get what you pay for. Their items are much cheaper than high street equivalent and are, as a consequence, often let down by poor finishing, QC, customer care, or design. But if you bear that in mind, and expect to have to return 20% of everything you buy, what you're left with is good jewellery still at an exceptional price. Some of their stones, in particular, are great quality - for example their Tanzanites, Amethysts… Read Full Review

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★☆☆☆☆

“Customer Service?”

Written on: 27/05/2014 by Quintin363 (1 review written)

I, like others have made several purchases from TJC both inexpensive jewellery and higher value items. Most of the problems with items I have had have been with the low end of the scale however I have contacted them twice with regards to items from their Illiana range and the Rapsody range and have found their customer service to be lacking and in fact cold and disinterested. I have on occasion purchased from their £1 web auction and on occasion have not been able to pay for the item in the… Read Full Review

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Duck123's Comment

Written on: 09/06/2014

Customer service staff need a lesson on statutory rights do not expect any help with faulty goods, best thing to do.... Buy your jewellery some where else, anywhere but TJC

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★☆☆☆☆

“rubbish jewellery be warned”

Written on: 03/05/2014 by xnMcCormack1967 (1 review written)

I have purchased quite a few pieces of jewellery from TJC over the past 4-5 years. At first I was quite happy with the pieces I bought but for the last couple of years I have noticed that their jewellery has become poor quality, in fact I would go as far to say a load of rubbish! I agree with the lady who said how she has had to glue things back together after stones had fallen out because she couldn't be bothered to keep sending the items back. Please be careful and think twice before ordering… Read Full Review

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Cbpearl157's Comment

Written on: 03/05/2014

Yes I agree a bloody load of rubbish!! don't buy

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Duck123's Comment

Written on: 09/06/2014

Absolutely right years ago they sold quality jewellery at very reasonable prices all real stones and precious metals now its all simulated rubbish and anything that is real is so badly made you might as well not bother as it won't last 5 mins forget getting any help from customer service either, DON.T BUY!!!

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★★☆☆☆

“Rubbish Goods ”

Written on: 28/04/2014 by 1975Silva (1 review written)

Over the last few months I have bought many items from TJC but feel I must complain about the latest parcel which I have received today. I bought two pairs of "Crystal heart" earrings when I opened them one of the crystals hearts had already fallen out. I could not be bothered with all the cost and agro of sending these back. when I opened the 2nd pair the crystal heart had fallen out of this one as well. I now have superglue all over my fingers trying to repair these. The crystal heart looked… Read Full Review

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★☆☆☆☆

“I only ordered 1!”

Written on: 28/04/2014 by 286Vance (1 review written)

I ordered a silver chain £9.99. On arrival there were 2. I only ordered one. Both were itemed separately in the same package. Total cost for each one was £ 12.95. Altogether total cost for postage of two very flimsy light chains was £5.80! Have emailed but received no reply...no change there then! I've returned the extra unasked for chain, and also requested the extra postage paid to be refunded also along with the cost of me having to send it back! Honestly this company is a joke. How is it… Read Full Review

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★★☆☆☆

“Poor quality and wrongly sized”

Written on: 17/04/2014 by adPittman151 (1 review written)

Just received set of silver jewellery today comprising yellow/white synthetic sphene pendant, earrings,ring. Looked nice then noticed yellow stones all different shades. I ordered ring one size bigger than normal but couldn't get it on. Got it checked at jewellers today and its 2 sizes smaller than stated on invoice! I had to send very flimsy silver heart shaped pendant back couple of weeks ago as out of shape and bale not centred. Still have not heard back with refund. Judging by other… Read Full Review

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★☆☆☆☆

“silver???”

Written on: 16/04/2014 by Fabian267 (1 review written)

Recently purchased an amazonite pendant - supposed to be set in silver, chain included. The actual stone is rather lovely but not worth the double postage and packing I was charged - and they refuse to refund - But the clasp of the chain was broken - decided not worth the bother of returning it so took it into a local jeweller - who informed me it was made from stainless steel! I have purchased several things from tjc but the quality has been getting worse and so has the customer service -… Read Full Review

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★☆☆☆☆

“Expected better for this money”

Written on: 16/04/2014 by 242Vogel (1 review written)

Purchased a AAA 3.5ct Tanzanite ring over a year ago. Has 3 baguette diamonds on shoulders. I liked the ring and for me it was a big purchase, £1,499. Recently found a diamond had fallen out so rang them but as the item was over 6 months old, no warranty. Not surprised but if you spend this sort of money surely you expect it to last more than 6 months! Took ring to local jeweller and quoted £400 to repair. Great. So ring sitting in drawer... Will never purchase from them again. And is it just… Read Full Review

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Juney46's Comment

Written on: 17/04/2014

You should have contacted Maker Mends - Jewellery Channel company that does their resizing etc - they put 2 diamonds back in for me in a ring I had not even bought on the Jewellery Channel and only charged me £40 and did a lovely job.(I did have the diamonds.

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Duck123's Comment

Written on: 09/06/2014

Yep, had the same problem, i bought several pieces for my daughter over a short period, not one has all the stones and its not as if they were worn every day, everything they sell is poorly made by under skilled people

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★☆☆☆☆

“desperate customer care”

Written on: 31/03/2014 by xbCollier396 (1 review written)

I have bought a lot of items over the past 7 yrs. 90% of it was fine for the money it cost. However xmas 13 my husband bought me a diamond cluster ring for eternity. I wore it one day and lost the diamond. Found the diamond and returned it to be fixed. Waited 6 wks to return. Wore one day fell out again. Sent email to customercare loads Times durning the 6wks and since as they are still waiting to get report from their repairer.it cost 200 e and i got no xmas present and its now April!! So no… Read Full Review

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★☆☆☆☆

“RUBBISH, BADLY FINISHED & TOTAL WASTE OF MONEY”

Written on: 23/03/2014 by judylugg (45 reviews written)

Sent for a silver, platinum finished, five stone ring with white Swarowski crystals. The crystals look like childrens jewellery - too bright and colourful to look like real diamonds as TJC claim. Also the prongs holding the stones are sharp and not finished off properly and catch on clothing and anything else in the vicinity. All-in-all, not good and if this is an example of their jewellery they know exactly what they can do with it. … Read Full Review

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★☆☆☆☆

“Please complain to a consumer watchdog”

Written on: 13/03/2014 by wabunwind (1 review written)

Please please please complain to a consumer watchdog about TJC. They need to be stopped. We are having to take legal action against them, as we bought a pendant from them and the main stone fell out after 10 minutes. We paid £8999 for it so it's not chump change. They are accusing us of prizing the stone out. If everybody complains, something will be done about them… Read Full Review

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★☆☆☆☆

“Buyer Beware”

Written on: 28/02/2014

After reading some of the other remarks I feel duty bound to air my experience with TJC. I have been fobbed off with a second hand item. Unbeknown to me, the piece had already been sized and it was the 'breaking down' of the solder at the bottom of the band which was the problem. I returned the item by Special Delivery. After a week had passed, and I had not received any notification of receipt by TJC of the item, I rang customer service only to be told 'Ya not ge''in a refund'. I was told… Read Full Review

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★☆☆☆☆

“Terrible support”

Written on: 28/02/2014 by Holt104 (1 review written)

I suppose I both 2 items around 1 month and I ring 2 because I never received my products, and Im from ROI and I spend more than 20 euros every time I have to ring, its ridiculous, Now I decided just send email, I will send every day, I hope one day I get. But for sore I don't recommend for now bare, Thanks… Read Full Review

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★☆☆☆☆

“Poor quality earrings”

Written on: 27/02/2014

I bought a pair of peacock pearl earrings. Firstly they didn't match, the colours are completely different ( colour matched?...I don't think so ) but secondly and even worse, if not dangerous, whilst being worn the pearl fell off. This left the post stuck in my ear lobe. As there was only one small bit of post visible I couldn't remove it. This meant a trip to the Doctors surgery for the nurse to remove it with pliers. There is no point in complaining, it gets you nowhere except more expense… Read Full Review

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★☆☆☆☆

“Bad customer service”

Written on: 23/02/2014

I have had a lot of difficulty with their website and just fed up to the back teeth with it. The trouble is the customer service department finish work at 6pm so if you have any problems with a order you can't speak to them until the next day, how stupid is that!they are on air for 24/7 and should make sure there are people working in the customer service department during this time. The other shopping channels QVC,Gems,Bid,Price drop all provide a customer service for the length of time they… Read Full Review

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