The Jewellery Channel Reviews

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Latest Reviews

★☆☆☆☆

“Months to Process Refund!”

Written on: 17/06/2016 by 94Fernandez (1 review written)

I ordered a watch from The Jewellery Channel. When it arrived I discovered it did not work. I returned it as instructed in the item receipt using the cheapest insured method available. I subsequently received a refund for the faulty watch but no account was taken of the postage I incurred returning the watch. I e-mailed TJC and was asked to provide a copy of the post office receipt which I did. I then received an e-mail advising me the postage owed to me would be credited to my account as… Read Full Review

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★★★★☆

“Auctions take too long”

Written on: 11/06/2016 by MyahFernandez420 (1 review written)

I have to let off some steam! Today just got to me. One of the older lady presenters ranted for nearly an hour about 2 different auctions of emerald rings, despite lack of customers ordering. She found 50 ways to say the same thing, she is also guilty of promoting items she likes particularly instead of showcasing all items evenly especially with regard to scarves. Don't get me wrong the items shown were lovely, but is it really necessary to bang on so long about certain things and race through… Read Full Review

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★☆☆☆☆

“Very disappointed”

Written on: 04/06/2016 by Dickeygv356 (1 review written)

I recently viewed a 'Mulberry' scarf on this channel which was a colour suitable for an outfit my daughter was wearing this weekend. We both agreed that it was a nice lime green with abstract flowers/leaves. I duly signed on with the channel and made the order. Imagine my disappointment when a scarf arrived which was really nothing like what I had ordered. The background was white with greenish flowers and leaves instead of the green background. This was NOTHING like any of the scarves… Read Full Review

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★☆☆☆☆

“Worst ever company ”

Written on: 04/06/2016 by Jakobe356 (1 review written)

Ordered pendant from tjc,received itand they took 2 payments, trying to get my money back, its like talking to a brick wall,sent them photos of my bank statement no replies yet,worst customer service ever, get fobbed offor passed around, don't recommend this company… Read Full Review

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★☆☆☆☆

“Terrible customer service. WOULD NOT RECOMMEND ”

Written on: 25/04/2016 by Valentinop489 (1 review written)

Bought Rhapsody flower stud diamond earrings for a special treat costing £699. Hardly wore them as I kept them for special occasions. Stud part fell off of the post so contacted TJC who said return for inspection. Duly returned. Did not hear anything so 3 weeks later chased them and was told that they would repair for £45 even though clearly they were awful quality. Would not have minded paying this if I had worn them substantially or damaged them but the fact that they have been hardly… Read Full Review

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Annaram's Comment

Written on: 02/05/2016

I too have bought jewellery from TJC which I hardly wore, such as a rhodolite bracelet which broke apart after 3rd wearing and stone fell out, also blue diamond bracelet which broke apart after a few wearings, a citrine ring of many stones which lost 2 stones so that it does not look good any more, a welo opal ring which lost a stone on first wearing... unfortunately as I had had them more that 30 days I thought I could not claim, except for the welo ring which they gave me my money back on. I do not have this problem with jewellery from Gemporia so I have switched to them, as I love jewellery and like to collect different stones in many settings. Shame about TJC as they like to brag about the quality of their jewellery... not as good as they say!!!

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★★★★★

“DeadSea spa Magik”

Written on: 11/04/2016 by katiedragonrider (1 review written)

Over the moon nearly mars! Dead sea spa IS MAGIK! As instructed spent 20mins in bath then moisturized!my skin felt amazing, so then bought the face moisturiser,HAVE THROWN AWAY ALL OTHER PRODUCTS I used to suffer pre menapousall acne on my back, after 3 baths its cleared up! I can hardly believe it and my 44yr old dry flaky skin is now feeling like it did when I was 24yrs old OVER THE MOON!!! No words to express my joy CAN'T RECOMEND THIS ENOUGH!! Special thanks.  … Read Full Review

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★☆☆☆☆

“Mothers day ruined”

Written on: 06/03/2016 by Kimmbokim (1 review written)

I ordered two rings for mothers day on the promised next day delivery. The day after they were due I contacted TJC to ask where they were, faceless person said 'they are out for delivery' the next day I contacted them again, again they claimed the delivery was due the next day. Yesterday I checked track and trace and my order had just arrived at the sorting office!!!! Today is mothers day and we have no rings! Tried to complain via their Facebook page and they won't allow complaining posts… Read Full Review

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★☆☆☆☆

“rubbish customer service ”

Written on: 17/02/2016 by Young257 (1 review written)

I have had 3 items not delivered.terrible customer service have phoned 4 times. Rude unhelpful still not got refund… Read Full Review

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★☆☆☆☆

“VERY POOR CUSTOMER CARE”

Written on: 14/02/2016 by Diana353 (1 review written)

BOUGHT ITEM 2331695 (100% MULBERRY SILK TURQUOISE SCARF) FROM THIS company. Previously I had ordered different colours of the same scarf range. The packaging were excellent and also charge per day for 1 item was very reasonable £2.95. However, for this particular scarf I was charged £4.95 and the item was folded like a handkerchief and put in bubble wrap padded envelope. I was furious. Just 1 item in such poor packaging to be given as a gift was appalling. I have been in contact with the… Read Full Review

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★☆☆☆☆

“CUSTOMER SERVICE DEBACLE”

Written on: 10/02/2016

tjc sent me a valentines £10 voucher. Dialled to order on 0344 no. but cust. svs. closed at 8.00pm Sat. evening ! Redialled on 0800 no. to place order so as not to miss out. Redialled at 9.00p.m. to explain before order processed - told to ring back 10.00 a.m. Sun. morning. Did so to be told operator had authority to solve problem i.e. I wanted to be able to apply the £10 voucher - explaining that it wasn't my fault that " it wasn't applied at time or order". Operator did not have authority… Read Full Review

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★☆☆☆☆

“WORST COMPANY EVER - POOR QUALITY AND SERVICE”

Written on: 07/02/2016 by Kochdw364 (1 review written)

I was drawn to ordering some jewellery from the channel as my neighbor had good experiences from a similar company. The items were not fit for any long tern used and very thin and would soon break I've the wide silver bracelet had to bend to put it on and off ( note my wrists are narrow ). I had to return them which cost £7.65 ( cheapest recorded delivery service as the standard one does not include cover for jewellery). The overall cost for trusting their sales patter was nearly £19. I am… Read Full Review

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★☆☆☆☆

“Won't give money back ”

Written on: 27/01/2016 by Ashly404 (1 review written)

Ordered 3 items off there app that they had on the TV has now been taken off there saying I didn't place an order and they have received the money but its on my bank statement that they have and now they are refusing to give me my money back… Read Full Review

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★☆☆☆☆

“POOR, USELESS & TERRIBLE!”

Written on: 18/01/2016 by 259Andersen (1 review written)

Poor for the product, it was a watch that could not keep time, lost 4 seconds a minute so accurate no. Useless for their systems, returned the watch recorded delivery and 3 weeks later they still could not find the item at their place, even though they acknowledged royal mail tracking showed they received it. Terrible for their customer service, took 3 phone calls to chase to get money back, was lied to and given rubbish excuses as to why they can't get things done. I will never use them again… Read Full Review

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★☆☆☆☆

“DONT SHOP ON THIS CHANELL T”

Written on: 11/01/2016 by jean7553 (1 review written)

Do not shop on this channel they are not fit for purpose i canecelled some items two phone calls and two emails also so i think my card was compromised as i think i thimnk instead of focusing on a web sight that half the time does not work they are about getting your money as quickly as they can and then you fight to get it back shoddy shoddy shoddy one wonders why they have some quality people selling goods that they know are no good there are only two presenters that i would say they are in… Read Full Review

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★★☆☆☆

“Disappointing”

Written on: 11/01/2016 by JoselynDaniel188 (1 review written)

Why is  the Buyer, on trying to sell jewellery. He is hard to understand and seems to enjoy the lime light. He is not an asset to selling items on TJC and as soon as he comes on I switch off. If TJC are wanting to sell products then you need to leave the selling to the presenters. Very bad move for TJC Also missed it line is also very disappointing. I purchased items on the missed it line, told it was in stock but have never received them and looking on my TJC account there is no order… Read Full Review

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★☆☆☆☆

“Close-out deals - Not such a good deal!”

Written on: 14/12/2015

I recently purchased a solid 9ct gold bracelet from TJC. The presenter went to great lengths to convince viewers that it was being auctioned at a bargain price due to it being a close-out deal. The closing price was £179. Two days after receiving the bracelet, when looking in the local jewellers window, I saw the exact same bracelet priced at £109. This was £70 less than the supposedly knock down price charged by TJC. I did go into the jewellers to make sure the carat and gold weight was… Read Full Review

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★☆☆☆☆

“presenters”

Written on: 06/12/2015 by DerickWoodruff (1 review written)

if the gentleman called amit is a buyer then please let him go and buy, this man is never away from the screen, he is very, very annoying he makes it look as though he is doing you a favour when in fact most of what is sold is really pretty bad, bought quite a lot at first, the earrings are shocking and can,t say much about anything else the only decent thing they sell are watches needless to say i wont be buying anything else from this channel, the only time i will even watch this now is when… Read Full Review

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★☆☆☆☆

“Bad service up to now”

Written on: 04/12/2015 by loDavis162 (1 review written)

I recently bought diamond earings and a diamond bracelet that together cost well over a thousand pounds. I have returned the bracelet as it is falling apart(i wont mention the screw backs on the earing were not good) i reveived a phone call yesterday and the tjc woman told me that they had checked the bracelet and it was fine, i told her it was very obvious that it was not fine so they could not have checked it. Poor service,poor standards, and i will not be buying from them again regardless of… Read Full Review

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★☆☆☆☆

“No customer service.”

Written on: 30/11/2015 by Teresaw56 (1 review written)

I ordered 4 pieces of jewellery and was sent an order confirmation and order number. After waiting a week I phoned to see if my order had been despatched. The said I hadn't placed an order so I sent them the generated reply with order number. I was then told that they were working on the website and for some unknown reason the order I placed was sent to the test site and not the real order site, but I could re order the items. I gave her the order numbers but they were not the items that I had… Read Full Review

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★★★★★

“never had a problem”

Written on: 14/10/2015 by 180Barry (1 review written)

ive been with TJC since they started, ive had some lovely items from them. i bought 3 silver bracelets at 9.99 each and i never take them off i work in them bath in them and do my horses in them and they have proved to be very durable. love TJC wouldnt waste my money buying jewelry anywhere else… Read Full Review

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