Directgolf.co.uk Reviews - www.directgolfuk.co.uk

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★★☆☆☆
2.1 / 5
22% of users recommend this
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  • Value For Money

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Latest Reviews

★☆☆☆☆

“Just don't!”

Written on: 02/08/2014

Problem with a GPS unit I ordered - never worked. Two emails were ignored so called "Customer Services". After waiting for 20 minutes I left my number for them to call me back. Didn't bother so phoned again today. No record of my emails on system. These guys used to be great - don't know what's happened to them… Read Full Review

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★☆☆☆☆

“Wirral store assistant manager a joke!!!!!”

Written on: 01/08/2014

Went to this store on Sunday. The service off the staff was a joke. I walked around store and not one member of staff approached me. When I approached the gentleman who had assistant manager badge on he didn't seem at all interested in telling about the products.. Do not bother shopping here. Attitude of the staff a disgrace… Read Full Review

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★★★★★

“Excellent service”

Written on: 04/07/2014 by 172Johnston (1 review written)

Huge thank you to golf direct, ordered an r1 driver for husband yesterday afternoon, delivered this morning before 9am at no extra cost!! Excellent service will definately be using them again and recommending them to friends… Read Full Review

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★☆☆☆☆

“Shocking”

Written on: 24/06/2014 by Holland170 (1 review written)

Third time I have tried to buy. Decided that enough was enough and gave up and requested refund. Trolley bought last year, two months to deliver despite being in stock. Same story with GPS watch. Tried to buy some golf balls which had promotion of two extra balls per dozen. Couldn't deliver extra balls for 2weeks, and that was after a week of chasing them. Dishonest, shocking customer service, I don't believe they have any stock. Lots of other websites which have offers, try them instead!… Read Full Review

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★☆☆☆☆

“upset customer”

Written on: 18/06/2014 by Cannonvl481 (1 review written)

what an excuse for a company! after placing and paying for an order two week ago i have received an email by return stating that my goods are out of stock and that the order is "pending" what does this mean? i have left a number of messages on the customer service line but to no avail, as my calls have not been returned!i strongly advise any possible customers to take their custom elsewhere!! still awaiting my goods or full refund!!… Read Full Review

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★☆☆☆☆

“Worst customer retail service I have ever experienced”

Written on: 12/06/2014 by ProGolfer (1 review written)

Without question, the worst retail service that I have ever experienced. After 7 weeks of being messed around and sent the wrong items, and constantly chasing them to correct their repeated mistakes; I was silently refunded. When I called to complain I was laughed at for thinking that a complaint was possible, then cut off… Read Full Review

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★☆☆☆☆

“wanted to ship 2 months later”

Written on: 12/06/2014 by McDermottls196 (1 review written)

wanted to ship 2 months later? ordered a putter and wind stopper, website stated next day delivery, didn't get processed when asked why was told wind stopper was out of stock and they would not ship until all items were in stock? when asked for refund they also cannot guarantee when you will receive your money? don't use these idiots… Read Full Review

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★☆☆☆☆

“used golf shoes”

Written on: 03/06/2014 by Dustin38 (1 review written)

Bought a pair of ecco cool 111 golf shoes and when i received them they had been worn.They had creases along the top,a tear in the side and the spikes had mud and grass on them.I rang customer services,they told me to take photos and send them to them to speed the process up,to save on inspection.I did this and had no reply so i e-mailed them and still had no reply.After 5 days my money is still not in my bank.£101 pounds may not be much to them but it is to me.I won't be bothering with them… Read Full Review

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★☆☆☆☆

“Discount codes not worth the paper they are printed on”

Written on: 02/06/2014 by niMurphy-Alt58 (1 review written)

Direct Golf's T&Cs mean that the discount codes you frequently get though the door or in magazines is useless for major manufacturers such as Titleist, Ping, Galvin Green etc. It comes with so many stipulations that it's simply not worth the hassle. American golf etc all offer discounts for ALL manufacturers so my advice is to use them. … Read Full Review

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★☆☆☆☆

“wont bother again”

Written on: 19/05/2014 by 346Duggan (1 review written)

Just received my order and they have sent the wrong spec driver.Only noticed when unpacked completely so unable to return.Driver advertised is only available with stiff shaft they have managed to send an extra stiff one.Bought the same spec 3 wood from Jam golf,channel islands.They managed to send the correct one in just 3 days.Will never bother with direct golf again.How can they get such a simple order wrong? 17/5/2014… Read Full Review

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★☆☆☆☆

“bad service”

Written on: 13/05/2014 by myself25379 (1 review written)

Hi I order some clubs from you're company of the value of 265 pounds after 3-4 days no one came back to me and no order received after I queried it , seems you didn't have them in stock no notification on your website.The 1st of April you were more than happy to take the money. After cancelling my order and ask for a refund that was no problem but no money received either mm phone up again and I got now credit on my account so but request a refund yes all done, a week later nothing then phone… Read Full Review

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★☆☆☆☆

“Second time of Free next day delivery”

Written on: 09/05/2014 by Moraleshj402 (1 review written)

I placed a small order with them last month with the offer of order by 2pm and get a free next day delivery, they took the order and confirmed stock only to find the items were out of stock and they did not make me aware, I called and was told the new system was not up to date. I said this would not happen again, they offered me an extra discount on my next order. So this month May I thought I would give them one last try, same offer, I placed an order and nothing!! The order is still pending… Read Full Review

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★☆☆☆☆

“Poor Customer Service”

Written on: 01/05/2014 by CyrusGriffin422 (1 review written)

The facts of this are as follows: I purchased a golf driver, wedge, glove, balls and shoes from Golf Direct and they supplied the wedge, glove, balls shoes and driver. However the driver was missing the head cover and tool to adjust the loft. I proceeded to phone Direct Golf and (I won't bore you with all of the calls) the end result of this was they said they would not supply the missing items and I would have to source them myself and they would issue a credit note. I asked for the money… Read Full Review

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★☆☆☆☆

“Direct Golf Now Terrible- Official !!!!!”

Written on: 26/04/2014 by neil1969 (1 review written)

Ordered a wedge and some tees from DGUK. They have always been excellent to date. After 2 weeks, nothing had arrived. Called and e-mailed them. They said the tees were out of stock due to a warehouse move. Customer service girl then left a snotty message as if that was my fault!!! I said why don't you just send the wedge then. No response. I told them to cancel the order. They did and offered me a 20% discount for my next order as an apology. I re-ordered and again nothing arrived. I sent my… Read Full Review

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★☆☆☆☆

“Poor communication and aftersales. ”

Written on: 19/04/2014 by Harry375 (1 review written)

I purchased 3 items on DirectGolf having never used them before. The items were all in stock and at a reasonable price. 1 week later, I phoned to find out where the order was only to be told that 1 of the items was out of stock and they were waiting for them to come back in before sending the order. (No one called/emailed to let me know this). I told them to cancel the whole order (as I needed the items that week) and refund the money. I was told by the Sales Manager that this would be done and… Read Full Review

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★☆☆☆☆

“Avoid At All Costs”

Written on: 17/04/2014 by won1888 (1 review written)

Ordered a Callaway X Hot hybrid on 08/04/12 and money was immediately taken from my bank account, received email saying 3-5 working days. Contacted Direct Golf on 12/04/12 for an update on the delivery of the club to be told I would need to phone on 14/04/14 to get an update. I phoned on Monday 14/04/14 and was told by the advisor that she would look into it and call me back in 2 days as there was some stock issues. I spoke to her on 16/04/14 and was told she was dealing with the Sales… Read Full Review

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★★☆☆☆

“THERE IS A REASON YOU CANNOT LEAVE COMMENTS ON THEIR SITE”

Written on: 05/04/2014

Finding the experience of resolving issue with Customer Service a nightmare. Ordered battery from website, not arrived and receiving differing excuses why. Appears their Customer Services is overwhelmed with customers ringing them. Notice there is no place to leave customer comments on their own service only products… Read Full Review

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★☆☆☆☆

“Will it ever arrive ????????????????”

Written on: 04/02/2014 by carrybag (1 review written)

Ordered a Powercaddy on line 22/12 no problems. Got an email on 22/12 saying sorry out of stock (why didnt the website order say this) Got another email follow up on 22/12 saying order has been dispatched (Confused) Contacted customer services who said it was indeed out of stock and would be in on 31/12 (oh well no rush me being a fair weather golfer) . Another e mail saying goods have been dispatched on the 29/02. 03/02 nothing arrived yet so phoned customer services again who advised goods… Read Full Review

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★★★★★

“Adizero Golf shoes”

Written on: 11/12/2013 by readinggolfer (1 review written)

In May this year I bought a pair of Adizero golf shoes from Direct Golf in Reading. After 3 months one of the cleats kept coming out, this then followed last week with another two started to drop out. They had been put in and locked properly. However as much as I was very happy with the shoes, 3 cleats missing was a step( no pun intended ) too far. Today ( December 11th) I took the shoes back into the Reading store where I had bought them from in May. I was expecting a bit of a battle and was… Read Full Review

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★☆☆☆☆

“Dodgy - Advertising Standards Agency agrees! ”

Written on: 27/11/2013

They are dishonest about prices and offers - we complained to Direct Golf but they were unprofessional (rude) so we took it to the ASA who totally agreed and made them remove their untruthful 'offers'! See proof at - http://www.asa.org.uk/Rulings/Adjudications.aspx?date=11/20/2013#2… Read Full Review

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