Wiggle Reviews - www.wiggle.co.uk

★★☆☆☆
2.3 / 5
31% of users recommend this
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“amazing”

Written on: 27/07/2014 by Portera411 (1 review written)

I ordered a bike with the wrong size. The change the bike no problem (even if it had a massive reduction and I rode it once). And they supervised all the process to make sure everything was in order. The costumer service team was really helpful and nice… Read Full Review

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Wigglemichaela's Comment

Written on: 25/08/2014

Thank you for taking the time to share your experience with us. We are very glad to hear you are happy with the service provided to you on this occasion and we hope you are currently enjoying the exchanged bike received. Should you require any further assistance please let us know, we would be more than happy to help.

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“Outstanding Online Shop”

Written on: 23/10/2013 by xtattik (1 review written)

Wiggle seems to cop a hiding in these reviews, but my experience has been the exact opposite. Over numbers of orders and thousands of dollars worth of goods I've never encountered a serious problem (this is over a few years now). The only issue with an order has been an item that was out-of-stock and put on back order, but since the product line ended could never be replaced. Emails to support quickly sorted the issue out, a refund was provided and alternative products obtained, also through… Read Full Review

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Wigglehollie's Response to xtattik's Review

Written on: 26/10/2013

Thank you for taking the time to share your experience of shopping with Wiggle. We hope you continue to enjoy shopping with us in the future.

Kind regards

Hollie
Customer Services Representative.

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Xtattik's reply to Wigglehollie's Comment

Written on: 27/10/2013

Will do - got a new wheel and cassette combo currently in transit :-)

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“Great service and delivery”

Written on: 29/09/2013

Okay so Wiggle sell to thousands of people so I have no doubt some will go wrong. However I've been a customer for years and have only ever experienced excellent service. Clearly it's a web company and have to say I've never spoken to anyone but the delivery and products have been second to none. Great value and great, fast delivery. Would definitely recommend… Read Full Review

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Wigglehollie's Comment

Written on: 26/10/2013

Thank you for taking the time to review Wiggle. We are pleased to hear your positive experiences that you have had with us.

We hope that you continue to enjoy our site in the future.

Kind regards

Hollie
Customer Services Representative.

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“we the people for £300”

Written on: 02/09/2013 by autoTraderisoverpriced (9 reviews written)

i bought wethepeople bmx for my son .. it was last years model but in black , looked much better than 2013 model and £200 cheaper .so far so good .. bike arrived and just needed wheels and pedals put on . unfortunately the tyres were out of shape . i took wheels off , deflated tyres and re inflated . the tyres must have delated and having been sat for a year the tyres had lost there shape . so now i had a 15 year old son who was not happy . then found 2 tyres were £50 .ouch ! contacted… Read Full Review

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“Great value, good product range, fast delivery”

Written on: 02/09/2013 by adamtaylor (1 review written)

Although I would argue that the Wiggle website itself is slightly sluggish and a little dated, the product range is very decent and the value for money across the products is also excellent. A wide variety of products are usually discounted with even more money off during sale periods. The customer reviews, QAs and related products are extremely helpful when browsing through various options to purchase. It would be amazing if you could save some of the search filters (perhaps you can - but… Read Full Review

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“Pleasantly surprised! Great customer service”

Written on: 20/08/2013 by tk1113 (1 review written)

I read the reviews on here and was a bit skeptical of Wiggle because of apparent customer service problems. But, they had the lowest price on a new carbon wheelset and I figured that I probably wouldn't have any issues requiring customer service. I got my wheels much faster than I expected, packaged well, but one of the QR skewers that should have been in there was missing. I wrote them an email and they responded quickly and right away they shipped me another skewer at no cost. Also, I had… Read Full Review

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“Very good customer service and overall experience”

Written on: 22/05/2013 by laart (1 review written)

Ordered Bicycle form wiggle.com, very fast dispatch, decent shipping with DHL, good customer service, very pleased and will defenetly order again. Happy that didn't rely on bad overall rating in this website for wiggle but to good reviews on other review websites. Recommend wiggle.com to other people and friends… Read Full Review

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“Great service, cheapest by far and delivered 4 days early!”

Written on: 21/05/2013 by Roscob (1 review written)

The price of the bike was a steal with 45% discount on the rrp, I couldn't find any other site within £300.00! This did make me suspicious not sure why. So I checked the reviews on this site and I wasn't impressed. After this I went to my local Evans cycles & halfords which to be honest we're no where close on the prices for similar spec bikes....over twice the price, the one good thing to come from this was the assistant in halfords, He said that I should try wiggle or chainreaction for good… Read Full Review

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“Very happy”

Written on: 04/05/2013

I ordered some running skins late on a Sunday evening and they came on the Tuesday morning. They were the wrong size sent them back for an exchange and it was all done and dusted within 5 days. Wiggle you have my vote keep up the good work… Read Full Review

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Wiggledan's Comment

Written on: 06/05/2013

Thank you for taking the time to post your review highlighting the positive experiences you had with us!

I appreciate your understanding with the original error and I am glad to hear the turn around with replacements was speedy. Our returns department work hard to make sure the process is as quick and easy as possible so you can get out in the new runners right away.

Enjoy shopping with Wiggle and let us know if you need anything.

Thanks,

Dan (Customer Service Team Leader)
Wiggle

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“Always been really happy with Wiggle”

Written on: 15/03/2013

Over about 10 years I've ordered many parts from Wiggle. Delivery was always free (providing you remember to tick the box in checkout) and my items arrived quickly. When I had a problem with a vibrating turbo trainer, they replaced the faulty part by return post with no hassle or quibbling. Knowing that a company will take care of any problems that arise is what matters most to me and so Wiggle continue to be my first port of call… Read Full Review

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“Brilliant Service! Super fast delivery! Cheapest I found!”

Written on: 01/02/2013 by wheeler_twin (1 review written)

I was very impressed with Wiggle and the service they provided. I ordered a Raleigh Swirl 24" bike for my daughter's birthday which I was originally going to buy from Halfords that was until i found it on Wiggle for £35.00 cheaper! plus it was free delivery with the bike ready assembled! If I had bought it from Halfords and got it delivered I would have had to assemble the bike myself! Every bike they sell is assembled and tested before despatch. It was the cheapest I had found online and… Read Full Review

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“Delivered What I wanted on time.”

Written on: 12/12/2012

Did what they said they would, can’t ask more than that… Read Full Review

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“Excellent”

Written on: 17/11/2012

I always use Wiggle for my cycling purchases, cannot reccomend them highly enough. Free returns with the click and collect service. Cheapest online, prompt delivery, reliable no quibble returns. Excellent web site with customer reviews… Read Full Review

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“gt tachyon 1 2012”

Written on: 02/11/2012 by t808bob (1 review written)

i have fancied this bike for a while now. advertised on lots of sites at £999 i first saw it on wiggle at £699 then i looked again and saw it for £500 free del so i bought it and waited wondering if i would ever se it seven days later it came well done wiggle not to long to wait at that price thanks wiggle will recomend… Read Full Review

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“Excellent service - look forward to shopping with them...”

Written on: 17/10/2012 by Tobywingman (1 review written)

There are few things wrong with wiggle - I love the present you get when the package arrives and I like how quick and easy it is to order from them. I've also been on one of the rides which was amazingly well organised. Overall this is the type of online company I think others should be looking at when trying to compete. The only thing they could do is bring their prices down a bit but I wouldn't want to sacrifice the great service I've had from them… Read Full Review

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“Brilliant service ”

Written on: 17/10/2012 by fenster73 (1 review written)

Honestly can't fault the website.... Can't really understand some of the negative reviews on here judging from my own experience. I have to say I never pay for extra fast delivery on any site and find it a sign of petulant childishness one can't wait a few days for free.... Hence perhaps some of the petulant irritation on here. All items have been great... Wiggle also have a hand in manufacturing some wonderful value equipment also under the DHB brand. Anything that comes up small they have… Read Full Review

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“Great products, great service”

Written on: 02/10/2012 by mikebrown103 (1 review written)

I just love Wiggle and they are now my one stop shop for all my cycling needs. They are competitively priced, have a great range of stock and provide accurate and reliable information. What's more their delivery is super fast and, though it's only a little touch, a love the packet of Haribo you get with every order (perfect for a little energy boost on the road!)… Read Full Review

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“I Love Wiggle!!!”

Written on: 28/09/2012 by izzell (1 review written)

I have been using Wiggle for 2 years and buy all my running gear from them (prob more than I need!)as well as my childrens swim,run,cycle gear. They have a huge selection of products to suit all budgets. They have a super quick delivery service and in the event I did need to send something back (I rarely do!) a refund was offered with no problems. I recommend Wiggle to all my friends and can't imagine ever buying my sports clothing etc from anyone else. I'd also just like to add that I love the… Read Full Review

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“Great option for US customers”

Written on: 28/09/2012

Found a trainer for almost $200 less than American sites on wiggle, was a little scared because it's still a lot of money for me ( student ) and couldn't imagine getting something like this lost. Ordered on Monday, processed on Tuesday, and received Friday morning all the way in Minnesota, USA. That is insane! They also seem to have a great rewards program, which nobody offers here; Will definitely be ordering from Wiggle in the near future… Read Full Review

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“OK by me”

Written on: 15/09/2012 by jcmurray56 (1 review written)

I ordered a GPS unit on Sunday evening, and it arrived Tuesday morning, despite opting for free delivery. This is excellent in my view. I also noticed that their stock levels decreased by 1 when I ordered, and this continued in subsequent days, heavily suggesting that their shown stock levels are live - lots of places make them up! The price was the lowest I could find anywhere… Read Full Review

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