Wiggle Reviews - www.wiggle.co.uk

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2.3 / 5
31% of users recommend this
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“Road Bike issues required repair”

Written on: 03/03/2014 by Crombe76 (2 reviews written)

Bought a Felt AR 5 road bike for 1.3k and after a few months one of the cable tensioners by the rear mechanism sheared off. I spoke to Wiggle who went through a few different questions in an attempt to place the blame for the fault with me. after they eventually admitted that they would repair it I was told to ship the bike back via they're own courier. upon asking if they would issue a box to protect the frame they suggested I go to a bike shop to find a used one as they don't supply… Read Full Review

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Wigglefrankie's Response to Crombe76's Review

Written on: 04/03/2014

Hello and thank you for taking the time to leave your feedback on your recent experience with us.

Please accept our deepest apologies that the repair of your bike did not go as smoothly as we would usually anticipate.

We appreciate the inconvenience of the issues with our courier and the time taken to resolve the issues with the bike and are truly sorry.

We would like to take this opportunity to offer some compensation for this and would kindly ask you to let us know your order number so that we can proceed with this.

We look forward to hearing back from, you soon.

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Crombe76's reply to Wigglefrankie's Comment

Written on: 04/03/2014

I'd suggest that you refer to your online records and email address I registered with you as giving out order numbers on a public forum wouldn't be a great idea really.

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Crombe76's reply to Wigglefrankie's Comment

Written on: 04/03/2014

order number for original bike purchase was 6211093283

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Wigglefrankie's reply to Crombe76's Comment

Written on: 05/03/2014

Thank you for letting us know your order number. As promised I have now emailed you to discuss compensation for this incident.

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Crombe76's reply to Wigglefrankie's Comment

Written on: 05/03/2014

Thanks Francis I will be in contact soon and I appreciate your detailed email and apology. regards Craig

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Wigglefrankie's reply to Crombe76's Comment

Written on: 06/03/2014

I look forward to hearing back from you either by email or on here.

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Crombe76's reply to Wigglefrankie's Comment

Written on: 06/03/2014

I have replied via email thanks

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“They need to drop UKMail”

Written on: 07/01/2014 by strangelad (21 reviews written)

Wiggle themselves are great, cheap, with a wide variety of items, the items ship on time and I've never had a problem with anything I've I've bought from them so I can't comment on customer service. The only problem is their choice of courier, I now pay the extra for express delivery because UKMail aren't fit for purpose. As I say, other than that great… Read Full Review

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Wigglefrankie's Response to strangelad's Review

Written on: 07/01/2014

Thank you for your comments and I am glad to hear that you are pleased with the prices and products that are available.

I offer my apologies that you have been let down by our choice of courier company. Your feedback is deeply appreciated and I hope that you may see some improvements in 2014!

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“Good Service”

Written on: 22/08/2012

I ordered a t-shirt from Wiggle a month or so ago and found their service very good. Not only was the product a very good price, but it arrived very fast with free delivery. Only negative is that wiggle don't have a call centre or anyone you can contact by telephone, you have to use the live chat facility or email. I would definitely use wiggle again!… Read Full Review

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“Great website, great service.”

Written on: 16/08/2012 by ab_buyer (1 review written)

I use Wiggle all the time, they have a huge range and the website is really user friendly. The customer service is great, they deliver next day even using the free option. Returns are no hassle at all. I want to give them 5 stars but my only complaint is that the prices is feel a little too expensive, they are probably about the same as others in their market but with their buying power I would expect them to always be a little cheaper… Read Full Review

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“Good price and speedy delivery”

Written on: 28/06/2012

Was looking for a backpack that costs 85€ on amazon.co.uk (without postage to Ireland) and found it on wiggle discounted for 72€. Subscribed for their newsletter and got additional 6€ off. The postage to Ireland was for free, order was placed on Jun 25th 10pm and I got the package on Jun 28th 10am. I did not select any priority stuff or courier at the checkout (just the free option) but it was sent by DHL and I could track the order anyway. I was surprised by the speed of delivery as… Read Full Review

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“Better then Eastbay!”

Written on: 15/06/2012 by im2blame (1 review written)

Ordered a pair of shoes, Nike lunar eclipse2. The price was great, $140 saving on ones bought in Australia. Sent a email with question, was replied to within 2 hours and the shoes arrived sooner then specified. Overall an excellent experience and i will be shopping at Wiggle again!… Read Full Review

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“Excellent customer service”

Written on: 03/04/2012 by glenc (304 reviews written)

I've used wiggle quite a bit in the past. Generally their prices are competitive - sometimes I've found cheaper, but mostly they are there or there abouts. Recently I bought some running clothes and there was a problem with the top that I chose, apparently out of stock (Im sure it was in stock when I ordered, which makes me wonder if their stock levels are 'real' or not ..?) So I had a dialogue with one of their customer support guys, who was very efficient, courteous and resolve the issue… Read Full Review

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“Customer service improving??”

Written on: 16/03/2012 by Droler (1 review written)

Ordered an out of stock item that said it could be delivered in a few days - turns out it couldn't. Not great but they did email to tell me this quickly and when I asked for my order to be cancelled and refunded by email they did so (emailed back and sent cash back via paypal) - within 20 minutes! I have used them a few times with no incident up to now but will be going back on the strength of this… Read Full Review

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“very good experience”

Written on: 31/01/2012 by RETCHEL (2 reviews written)

purchased my partner a few things from Wiggle for Christmas. 1 item was too small so I had to return for another size. No problems, easy to return/exchange. And all came within a few days, even though it was just before Christmas! :) Highly recommend them. Will definately use them again! His birthdays coming up soon ;) … Read Full Review

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“Customer Service is improving”

Written on: 11/01/2012 by MrStuffy (1 review written)

Having read some of the other reviews especially in relation to service I was a bit worried when the shoes sent to me came up small. After a bit of back and forth Wiggle agreed to refund any returns charge. They lose points because I had to suggest the refund and it took a bit of persuading. I have used Wiggle before for other cycle products and found the service very quick and efficient. I am now hoping my other shoes will arrive soon and they will fit this time!… Read Full Review

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“It took about a month for my shoes to arrive. The...”

Written on: 16/07/2010

It took about a month for my shoes to arrive. The main reason for this was that my handbag got stolen from the front of my shopping trolley at the supermarket, and I had to cancel my credit cards during the week that Wiggle tried to charge my credit account.

Getting my handbag stolen ended up costing about $800, by the time I replaced my car keys, replaced all the locks at my house and replaced everything that was in my bag.

The only reason I mention this is because I was just about to buy… Read Full Review

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“Intuitive website experience with Wiggle, professional...”

Written on: 18/06/2009

Intuitive website experience with Wiggle, professional company, quick delivery, good selection of products… Read Full Review

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“My first experience with Wiggle, but won't be my last....”

Written on: 05/02/2009

My first experience with Wiggle, but won't be my last. Prices and selection were great. Even with out of stock items, they communicated that the item was out of stock, the expected time to restock, and they did not hold up the rest of the order while waiting for one part.

The order arrived promptly, including the backordered part, and without a secondary shipping charge.

There are some American retailers that could learn from this… Read Full Review

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“I was referred to Wiggle www.wiggle.co.uk by a friend...”

Written on: 12/04/2008

I was referred to Wiggle www.wiggle.co.uk by a friend who had used them ans said they were a reputable company. This i cannot comment on as I did not order, i can however say that www.wiggle.co.uk have a lot of good products and at some really good prices. For me though i found the layout of the site a bit "amateurish" and cramped. The home page just has too much going on, i like something a bit more quiet and calm.

I would go back to these when i need something and have a look but i cant… Read Full Review

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