Wiggle www.wiggle.co.uk Reviews
Latest Reviews
★★☆☆☆
“Beware US customers!”
Written on: 19/05/2013
If you pay by credit card, you may be subject to a Foreign Transaction Fee (FTF) on your credit card. Wiggle does not indicate they will be billing out of the UK. My good deal, turned into an average deal once the FTF was added. Wiggle customer service wouldn't even acknowledge the FTF was an issue since it is charge by the credit card company. (read more)
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★☆☆☆☆
“BAD service”
Written on: 19/05/2013
Wrong package received. Helpdesk not available by phone. Only by mail. But don't reply on the mails... BAD service, don't buy there!!! (read more)
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★★☆☆☆
“Be careful small print ”
Written on: 11/05/2013
I bought Speedo swimwear. Swim range is very limited but they offer competitive price of £20 which was the cheapest so I decided to go ahead. The goods arrived very quickly but unfortunately it was poor fit. Their user reviews were not useful because it recommended to buy bigger size which turned out to be too big. I returned item the same day, but later I realised they only gave me partial refund of £16 and deducted postal charge! I wasn't aware of this and felt rather big loss for... (read more)
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★☆☆☆☆
“no telephone number when things go wrong”
Written on: 11/05/2013 by ohforgoodnesssake
i placed an order with these guys and paid my money - got no confirmation email and no trace of my order on line !!! went to phone them to chase up my order to see if they had recieved it and guess what ??? no telephone customer service in this day and age !!! not good enough . only the option to email or write by post . sorry - dont recommend wiggle and not being able to phone and speak to anyone is just not acceptable. (read more)
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★☆☆☆☆
“Don't do it!”
Written on: 10/05/2013 by madtoburn (1 review written)
I purchased several items all listed as in stock. They weren't in stock. I paid for the quickest international delivery and now 2 weeks later I am still waiting and no goods have arrived. My emails are not replied to and seem to be simply ignored. The address I listed was faultless and we have security to receive the goods at any time. I'm very disgusted with this my first experience with wiggle. They have no contact phone number of course, so my emails just go unanswered. Such a waste of... (read more)
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★★☆☆☆
“Unresponsive Customer Service”
Written on: 08/05/2013 by jayjayem (1 review written)
Good site, easy to purchase. Unfortunately the courier they employ is not the type to make sure someone is home before attempting a delivery. They try twice and then send the goods back to Wiggle. My real problem is that there is no one you can contact to talk to get the issue resolved. I've tried emailing Wiggle, but they do not respond. So I guess my bike will go back to them and I'll have to buy it elsewhere. Such a waste of time for everyone concerned... (read more)
Visit wiggle.co.ukWiggledan's Response to jayjayem's Review
Written on: 09/05/2013
Hi jayjayem,
Thank you for bring this issue to our attention. Before I advise on this without knowing the courier used or your order number are you able to help me with some further information?
If you are not happy to confirm your order number through reply to this post please email me at sales@wiggle.co.uk FAO Dan (Review Centre Feedback) and I will pick this up for you as a priority.
You may have already received a reply from our Customer Service team, regardless of this I would be happy to advise you further.
Dan (Customer Service Team Leader)
Wiggle
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Jayjayem's reply to Wiggledan's Comment
Written on: 09/05/2013
Hi Dan
Thanks for coming back to me. It took a while, but at last the issue was picked up with Nathan, who has arranged for another delivery attempt. What was deeply frustrating, however is that it took so much foot stamping on my part before anyone would deal with my issue... 5 days after I initially sent an email to Wiggle. Hopefully there will be no further problems.
Regards
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Wiggledan's reply to Jayjayem's Comment
Written on: 09/05/2013
Thank you for the update, I am glad to hear your issue was resolved in the end and sorry for the disappointment caused along the way.
If there is anything else please do let me know and I will pick up without delay.
Regards,
Dan (Customer Service Team Leader)
Wiggle
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Jayjayem's Response to jayjayem's Review
Written on: 09/05/2013
Someone finally came back to me by phone and helped me out. 5 days after I raised the issue; which, when there is no way of knowing if it will be dealt with, can be quite distressing. Just waiting for delivery now.
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★☆☆☆☆
“Selling stuff they don't have”
Written on: 08/05/2013
These guys selling stuff they don't have in stock. But they take the money. Trying hard to get my money back. Wasted a lot of time on their web page to get nothing. Better start searching in your local shops. It's more fun and you can also spend time with your family. Also you can see, touch and get the items on the spot. I can not recommend Wiggle at all. (read more)
Visit wiggle.co.ukWiggledan's Comment
Written on: 09/05/2013
Thank you for your email and sorry to hear of the issues you experienced when ordering with Wiggle.
We do have items on site that are not currently available but on order from our suppliers and offer the option to pre-order these items ready for despatch as soon as the stock is with us. The expected delivery dates for these items are stated before you place them in your basket, if you could confirm your order number I will be able to check this for you.
Please let me know know through email if I can further assist with your order and I will be happy to help. You can reach me through sales@wiggle.co.uk FAO Dan (Review Centre Feedback)
I look forward to hearing from you.
Dan (Customer Service Team Leader)
Wiggle
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★☆☆☆☆
“So disappointed ”
Written on: 04/05/2013 by Davidjohnkaren (1 review written)
Two orders now gone missing. Nobody to talk to but email which takes them forever to respond. Should have used Chain reaction or Evan Cycles never had a problem with them. Finally on my second lost order I spoke to a human. Nothing we can do until the prescribed time with Royal Mail has lapsed 10 working days, so two weeks in reality. They said my address was truncated on the label " so nobody checked". Never again am I just unlucky (read more)
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★★★★★
“Very happy”
Written on: 04/05/2013
I ordered some running skins late on a Sunday evening and they came on the Tuesday morning. They were the wrong size sent them back for an exchange and it was all done and dusted within 5 days. Wiggle you have my vote keep up the good work. (read more)
Visit wiggle.co.ukWiggledan's Comment
Written on: 06/05/2013
Thank you for taking the time to post your review highlighting the positive experiences you had with us!
I appreciate your understanding with the original error and I am glad to hear the turn around with replacements was speedy. Our returns department work hard to make sure the process is as quick and easy as possible so you can get out in the new runners right away.
Enjoy shopping with Wiggle and let us know if you need anything.
Thanks,
Dan (Customer Service Team Leader)
Wiggle
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★★☆☆☆
“My package is gone and no customer service”
Written on: 03/05/2013 by kamillaode (1 review written)
I ordered from wiggle about a week ago, and I chose the next day delivery. But as I managed to type in the wrong country(my fault), my package was of course sent to the wrong country. I noticed this the next day and immediately contacted customer service, but the was no reply. I then contaced DHL, but they asked me to contact wiggle again. I sent two more e-mails but still no reply. I am so frusturated I want to cry. It says on their website that they reply within 8 hours but there's days... (read more)
Visit wiggle.co.ukWiggledan's Response to kamillaode's Review
Written on: 06/05/2013
Thank you for your review and sorry to hear of the issues experienced with you recent order kamillaode.
Are you happy to email us again at sales@wiggle.co.uk FAO Dan (kamillaode Review Centre Feedback) so I can look into this for you?
Please let me know when sent and I will investigate for you without delay.
Many thanks,
Dan (Customer Service Team Leader)
Wiggle
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Showing 1 - 10 of 128 Reviews
★☆☆☆☆
“Wrong Size & Colour Runners ”
Written on: 22/04/2013 by muttyXX (1 review written)
It is my first and dare I say my last time using Wiggle. I ordered pink/lightening black gel kayano 19 runners in Uk size 8(42). I recieved a white and purple coloured pair (wrong colour) and they were size (40) I think that is a size UK 6? I have emailed customer service and have no reply. I am having to do the cumbersome job of sending back the runners for an exchange for correct pair and refund of postage hopefully. I am wondering should I just request a full refund at this stage? (read more)
Visit wiggle.co.ukTi_29Er's Response to muttyXX's Review
Written on: 23/04/2013
Wiggle returns are really easy and sometimes a picking mistake can happen. Wiggle are known to be amongst the best for customer service, so I think it unfair you have rated them on a public review site so swiftly.
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Muttyxx's reply to Ti_29Er's Comment
Written on: 24/04/2013
I have sent runners back via registered post to the returns address in Ireland. I have received no email confirmation that they have received same and despite emailing sales/customer services at wiggle (three times) I have not yet had a reply?
Why have they not responded to my 3 emails yet?
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Wiggledan's Response to muttyXX's Review
Written on: 24/04/2013
Hi muttyXX,
Thank you for your review and sorry to hear of the issue with your recent Wiggle order for these Asics shoes.
I have found your order and searched our email database for emails from the address on account and I am not able to find any emails.
I will follow up directly with you on the email address we have and follow this up for you.
I hope this helps and look forward to speaking with you shortly.
Many Thanks,
Dan (Customer Service Team Leader)
Wiggle
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Muttyxx's reply to Wiggledan's Comment
Written on: 26/04/2013
Dan
I have replied to your email and I have also forwarded a copy of all four emails sent to your customer service, who have not replied to them, to date.
Thanks
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Aybek09's Response to muttyXX's Review
Written on: 03/05/2013
Hi, i can not find order tracking button on the Wiggle website, can someone help me to find it if there is one or help to track my order on wiggle.
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Wiggledan's reply to Aybek09's Comment
Written on: 07/05/2013
Hi Aybek09,
Have you checked your email confirmation to see if the order was sent using tracking? If so the tracking link will be within this email.
If you need further assistance please email sales@wiggle.co.uk FAO Dan (Review Centre Feedback) and I will pick this case up for you today.
Dan (Customer Service Team Leader)
Wiggle
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★★★☆☆
“Flip a coin for your experience with wiggle!”
Written on: 12/04/2013
Sometimes they are fantastic - vfm, great products and prices super fast delivery. Other times (2 out of last 3 orders for me)......hmmmm! They'll send out a part order and leave you hanging until you complain. When you do it's a 'ok we'll cancel it then - we haven't charged you for the goods we haven't sent so its all ok' No it ISN'T ok. It's carp- if you show the item as 'in stock' then it should be 'in stock' - or are you telling me that 100 people ordered the same item at the same time... (read more)
Visit wiggle.co.ukJellylegs99's Comment
Written on: 12/04/2013
Just had an email - the winter clothing items ordered wont be in until may or June; very handy NOT!
Pathetic wiggle, just pathetic.
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★☆☆☆☆
“Not even "bad"customer service - "zero" customer service”
Written on: 03/04/2013 by Jod72 (1 review written)
Unfortunatley, there is not an option to give no stars. I ordered 2 very expensive bikes from wiggle in excess of 3 weeks ago and after may email communications with them (as they are uncontactable by phone) they have still failed to be delievered today despite me agreeing this date with them and taking a day off work to accept delivery. All "customer service" enquiries are answered by "Jon" who I now suspect to be different people as there seemed to be no knowledge of the prior email... (read more)
Visit wiggle.co.ukWiggledan's Response to Jod72's Review
Written on: 20/04/2013
Thank you for your review 'Jod72' and sorry to hear of the issues you have experienced.
So we can investigate this further would you be willing to confirm your order number or email case ID in reply to this comment?
Please let me know, I look forward to hearing from you.
Many thanks,
Dan (Customer Service Team Leader)
Wiggle
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Jod72's Response to Jod72's Review
Written on: 20/04/2013
Dan
Thank you for your response. I do no wish to leave my order number details on this website but will email them to you if you have an email address I can send it to?
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Wiggledan's reply to Jod72's Comment
Written on: 24/04/2013
Hi,
No trouble at all, please email sales@wiggle.co.uk FAO Dan (Review Centre Feedback) and I happily get back to you without delay.
I appreciate your response, many thanks again.
Dan (Customer Service Team Leader)
Wiggle
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★☆☆☆☆
“Poor Service All Round”
Written on: 25/03/2013 by Andrews22 (1 review written)
I ordered some North Face footware,shown as in stock and duly selected the priority shipping option,and then waited.......................to my amazement still no e.mail confirming the despatch of the shoes,despite showing in stock and the company stating "Delivery within two days"for this option,buyers beware,there is no communication through telephone as I was told that they are purely online only,so there will be no discussions as to where your order is.I have cancelled my order and will... (read more)
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★★★★★
“Always been really happy with Wiggle”
Written on: 15/03/2013
Over about 10 years I've ordered many parts from Wiggle. Delivery was always free (providing you remember to tick the box in checkout) and my items arrived quickly. When I had a problem with a vibrating turbo trainer, they replaced the faulty part by return post with no hassle or quibbling. Knowing that a company will take care of any problems that arise is what matters most to me and so Wiggle continue to be my first port of call. (read more)
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★★☆☆☆
“Returns nightmare”
Written on: 11/03/2013
Trying to return a faulty jacket to wiggle and I am pretty sure their email responses are at least semi-automated or are not from the UK. Firstly the emails don't make sense and they use my full name i.e.Dear miss **** **** and then sign off using my name too!!! The website and their Collect+ system is incredibly difficult to navigate and to find any decent information on and the emails sent by "Wiggle" don't take you to the most helpful links on the website. One email told me to return it... (read more)
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★★☆☆☆
“Wouldn't use again.”
Written on: 02/03/2013
Had a lot of issues over delivery with City Link, which eventually got sorted, despite some stuff missing, in the end it was all rectified. The bike needed significant repair after only a few months of commuter riding. I wouldn't use them again or recommend them to anyone I know. You're better off with a physical shop you can deal with face to face. Since the bike has been repaired at a shop it runs better than it ever did, even better than when it was brand new from Wiggle. This makes me... (read more)
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★☆☆☆☆
“Waste of time”
Written on: 23/02/2013 by Paulscotlando
Ordered bib tights on the 11th of feb. 12 days later and they still hadn't dispatched or even processed the order. This is the first and the last time I'll try them. Order now cancelled. To boot, they don't even have a phone number. I'm all for saving money but its poor online experiences like this which will perhaps begin a high street revival, it certainly will for me. Had to put one star but in reality it should have been zero...fail. (read more)
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★☆☆☆☆
“Poor service - no service”
Written on: 18/02/2013
I ordered an Early Rider balance bike on 9th December, which at the time was out of stock, hoping that the would have stock and deliver by Christmas, especially as they had taken my money. I had had no word from them by 18th December so I emailed customer services for confirmation that I would get delivery by Christmas, they replied they would not be getting stock till the end of December. I then contacted Early Rider to see if Wiggle could get stock in time, and they told me that Wiggle... (read more)
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★☆☆☆☆
“Do not buy from Wiggle”
Written on: 17/02/2013
I have had several issue with Wiggle, they tend to advertise product they do not have and advise you that they are coming. I have recently purchased an expensive pair of Bike shorts for my wife, They were to big, refund took for ever, I still do not have it and then they advised me they would be charging me $15 to return. Do not buy from them!!! (read more)
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Showing 11 - 20 of 128 Reviews
★★★★★
“Brilliant Service! Super fast delivery! Cheapest I found!”
Written on: 01/02/2013 by wheeler_twin (1 review written)
I was very impressed with Wiggle and the service they provided. I ordered a Raleigh Swirl 24" bike for my daughter's birthday which I was originally going to buy from Halfords that was until i found it on Wiggle for £35.00 cheaper! plus it was free delivery with the bike ready assembled! If I had bought it from Halfords and got it delivered I would have had to assemble the bike myself! Every bike they sell is assembled and tested before despatch. It was the cheapest I had found online and... (read more)
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★☆☆☆☆
“They Rip you off on Refunds!”
Written on: 18/01/2013 by dontbuyfromwiggleUK (1 review written)
I've ordered a couple of times from Wiggle, I live in Australia and have bought thousands of products online over 15 years with very few issues or returns in that time. I've bought from heaps of UK online retailers, and to be honest they're fantastic. Recently I bought some swim trunks for my son from Wiggle and measured his waist as directed on the website. The product arrived and was tiny, completely unsuitable and far smaller than I expected given I had stuck to the measurement guide. ... (read more)
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★★☆☆☆
“Not good shopping experience”
Written on: 07/01/2013 by miloslavdivis (1 review written)
I was ordering two key items from this shop - overtrousers and jacket. Never saw the jacket - although after placing the order I was promised, it will be delivered, but then just received return without any advice if item will be in future stock or not. Trousers were good for wearing independently but as overtrousers they proved to be to tight. Returned them after first use, but was firmly rejected, despite open and honest communication. So, watch sizing and don't trust the stock... (read more)
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★☆☆☆☆
“Epic Fail - Cashback Refused!”
Written on: 22/12/2012 by jasoncooke93 (31 reviews written)
Prices are generally competitive and you get free delivery. But if buying through Quidco or another cashback site BEWARE! They declined my cashback based on one vague message "Another marketing channel was credited with sale, due to a voucher/discount code used" which I can guarantee is absolute blatant nonsense ... I clicked through from the Quidco site and went straight to Wiggle and paid, no other cashback sites were visited prior, nor did I use any other form of discount... (read more)
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★☆☆☆☆
“DIDNT DELIVER”
Written on: 20/12/2012 by GILL34
I ORDERED GRIPS ONN 12/12 FOR NEXT DAY DELIVERY. I HAVE WAITED TILL THE 20/12 AND NOT RECEIVED THEM. I GOT IN TOUCH WITH THEM AND WAS TOLD EXPECT DELIVERY THE END OF DECEMBER.. WHY PROMISE GOODS AND NEXT DAY DELIVERY WHEN THEY DONT HAVE THEM.. VERY DISAPPOINTED AS IT IS NOW TOO LATE TO ORDER ELSEWHERE BEFORE XMAS. (read more)
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★☆☆☆☆
“Slow customer service and they use City Link”
Written on: 13/12/2012 by Catcake (1 review written)
I recently tied to order a bike from Wiggle with no success. Wiggle use City Link, and herein lies the problem. City Link are incompetent and dishonest. My bike spent several days languishing in the City Link 'network' before a couple of 'failed' delivery attempts. I was in both times. I contacted Wiggle Customer service - and here is another problem. They have no call centre, so you have to rely on email to get a reply. This can be very slow. Despite reassurances that the bike would be... (read more)
Visit wiggle.co.ukFlyoff's Response to Catcake's Review
Written on: 03/01/2013
I have a similar issue. The bike is with Citylink according to the tracking but as I can email Wiggle and they only email Citylink I currently have little confidence I will receive it.
Catcake, if you paid by credit card I would phone your credit card company and ask them to chargeback the amount you paid. Wiggle then have to prove to your credit card company that they have delivered the goods to you.
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★★★★★
“Delivered What I wanted on time.”
Written on: 12/12/2012
Did what they said they would, can’t ask more than that. (read more)
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★☆☆☆☆
“What a chaos ”
Written on: 28/11/2012 by Siluanos
I put an order and paid it with my credit card. The goods were advertised as available within 3-7 days. Obviously the couldn`t or wouldn`t deliver. Yesterday, after 20days of waiting, i was informed by Wiggle that there is a problem with my credit card. After several emails forth and back and to make the story short, my bank told me, that Wiggle produced such a chaos, that they`d to block the transfer. That was my very first oder you can bet, my last on. (read more)
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★★★★★
“Excellent”
Written on: 17/11/2012
I always use Wiggle for my cycling purchases, cannot reccomend them highly enough. Free returns with the click and collect service. Cheapest online, prompt delivery, reliable no quibble returns. Excellent web site with customer reviews. (read more)
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★☆☆☆☆
“Slow and Unorganized”
Written on: 13/11/2012
This has been the most exhausting experience for ordering an item online. My order was cancelled for no apparent reason, they said there was problems with my card but when I contacted my bank they told me the merchant never tried to charge it, so I think what happened was they ran out of stock for my item and didn't want to admit the error on their part. I sent several emails and did not get a response, could not call and talk to anyone since they do not take calls only emails. It was so... (read more)
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Showing 21 - 30 of 128 Reviews
★☆☆☆☆
“Do not even bother...”
Written on: 12/11/2012
How else can I put it? I have tried to order from them twice now and both times they cancelled the order (for no apparent reason) and could not be arsed to inform me. They did, however, go ahead and charge my credit card both times. It has been a few weeks now and I have yet to receive a response telling me they are working on a refund. The customer service is slow at best (expect several day wait time for a response) and the response you get is basically just some lame automated... (read more)
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★★★☆☆
“Good deal and online service, but poor quality bike”
Written on: 05/11/2012 by pimpim (4 reviews written)
As above, but the bike arrived with a check sheet stating what had been checked as safe - clearly this had not been adhered to as the build quality was s**t. I had to take it to a proper bike shop to get minor things corrected. But to be fair, wiggle paid my bill. (read more)
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★★★★★
“gt tachyon 1 2012”
Written on: 02/11/2012 by t808bob
i have fancied this bike for a while now. advertised on lots of sites at £999 i first saw it on wiggle at £699 then i looked again and saw it for £500 free del so i bought it and waited wondering if i would ever se it seven days later it came well done wiggle not to long to wait at that price thanks wiggle will recomend (read more)
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★★☆☆☆
“Beware - they use City Link!”
Written on: 01/11/2012 by boundah (4 reviews written)
Having previously had decent prices and fair service from Wiggle, I was very disappointed when I waited in all day for an order and it didn't turn up as promised. When I checked the tracking link my heart sank: City Link! The note said 'tried to deliver, nobody at home, card left' - all of which was untrue. This is not the first time I've had this experience of City Link. I've told Wiggle I will happily start using them IF they ditch City Link - they have said they won't, so I won't be... (read more)
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★☆☆☆☆
“poor service dont waste your time”
Written on: 25/10/2012 by jonty1234
15 days on since I placed m order for my bike and it has still not been processed what a joke of a company use CRC don't waste your time with wiggle last time I ever shop their. (read more)
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★☆☆☆☆
“DO NOT USE!”
Written on: 24/10/2012 by Annoyed111111111111111111
Order has not shown up for the second time. They have no contact telephone number. They do not respond to emails in a timely manner. Basically if you are foolish enough to order from these fools expect to be waiting a long time. Seriously save yourself the time and effort, even if you have to pay a bit more to purchase somewhere else. I will never, ever use this joke of a company again. (read more)
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★☆☆☆☆
“purchased an instock bike 26 days ago and still not...”
Written on: 18/10/2012 by paul_t (1 review written)
i purchased and paid for a bike that was in stock from wiggle 26 days ago with a usual dispatch date of a couple of days and despite numerous emails and a weekly promise that "its ready for dispatch" i have still yet to receive this item , unfortunately there is no phone number to speak to somebody so you can only email them , which to be fair to wiggle they respond to quickly , but , there answer is always the same " we will chase it up with workshop " and then the next email is that its... (read more)
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★★☆☆☆
“Very slow”
Written on: 18/10/2012 by n23lamb (1 review written)
I ordered a bike on Saturday which said that it was in stock and would be ready in 2-4 days. After checking on the website on Wednesday it said not yet processed so I emailed them to ask what was happening. 24 hours later I get an email back saying that the bike is not built and will be another 5-7 working days before being dispatched. This will therefore be 2 weeks from order to dispatch which is terrible especially as the bike was "in stock" on their website. Poor customer service so far... (read more)
Visit wiggle.co.ukMterro's Response to n23lamb's Review
Written on: 18/10/2012
ordered on sunday,,,the same here, gt avalanche disc 1.0, another 5-7days to build...
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★★★★★
“Excellent service - look forward to shopping with them...”
Written on: 17/10/2012 by Tobywingman (1 review written)
There are few things wrong with wiggle - I love the present you get when the package arrives and I like how quick and easy it is to order from them. I've also been on one of the rides which was amazingly well organised. Overall this is the type of online company I think others should be looking at when trying to compete. The only thing they could do is bring their prices down a bit but I wouldn't want to sacrifice the great service I've had from them. (read more)
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★★★★★
“Brilliant service ”
Written on: 16/10/2012 by fenster73 (1 review written)
Honestly can't fault the website.... Can't really understand some of the negative reviews on here judging from my own experience. I have to say I never pay for extra fast delivery on any site and find it a sign of petulant childishness one can't wait a few days for free.... Hence perhaps some of the petulant irritation on here. All items have been great... Wiggle also have a hand in manufacturing some wonderful value equipment also under the DHB brand. Anything that comes up small they... (read more)
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Showing 31 - 40 of 128 Reviews
★☆☆☆☆
“Do not use”
Written on: 16/10/2012 by Sarhic
Terrible. Got charged never received the parcel numerous complaints. Avoid!!!! (read more)
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★☆☆☆☆
“Terrible Customer Service”
Written on: 05/10/2012
I have placed two orders with this shoddy outfit and will not be placing a third. Both orders took at least 4 working days despite showing as being in stock and paying extra for priority despatch. If the emails I received from them were accurate the delay was in getting them dispatched not the postal service. The first order had the correct items but the wrong sizes and it took almost 14 days to get my money back so I could buy them elsewhere (wiggle were now showing them as out of stock). ... (read more)
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★★☆☆☆
“Fake priority despatch robs your money for no benefit”
Written on: 05/10/2012 by zepplin84
Don't bother with the priority despatch, save yourself the £3.99 and buy yourself a pint, safe in the knowledge that you've just enjoyed a beer for free and received your order in the same amount of time. They claim 2 working days, I received mine after 4. They kept insisting that the order had been despatched according the priority "guidelines". However it was plain to see that they'd twiddled their thumbs for two days before finally shipping on the third. No excuses, ordered on Monday,... (read more)
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★☆☆☆☆
“Terrible Customer Service - Worst Ever”
Written on: 03/10/2012 by aoakes1
I ordered an item and two weeks later still had not received. When I contacted custoemr service I just go a one liner back "you don't have an account". As I did express checkout and didn't create an account this was not a surprise. When I respondd with further information they just didn't bother responding. You can't contact them by phone even though you can find a customer service number on Paypal they just don't answer. I can only strongly advise to avoid. (read more)
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★★★★★
“Great products, great service”
Written on: 02/10/2012 by mikebrown103
I just love Wiggle and they are now my one stop shop for all my cycling needs. They are competitively priced, have a great range of stock and provide accurate and reliable information. What's more their delivery is super fast and, though it's only a little touch, a love the packet of Haribo you get with every order (perfect for a little energy boost on the road!) (read more)
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★★★★★
“I Love Wiggle!!!”
Written on: 28/09/2012 by izzell
I have been using Wiggle for 2 years and buy all my running gear from them (prob more than I need!)as well as my childrens swim,run,cycle gear. They have a huge selection of products to suit all budgets. They have a super quick delivery service and in the event I did need to send something back (I rarely do!) a refund was offered with no problems. I recommend Wiggle to all my friends and can't imagine ever buying my sports clothing etc from anyone else. I'd also just like to add that I love... (read more)
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★★★★★
“Great option for US customers”
Written on: 28/09/2012
Found a trainer for almost $200 less than American sites on wiggle, was a little scared because it's still a lot of money for me ( student ) and couldn't imagine getting something like this lost. Ordered on Monday, processed on Tuesday, and received Friday morning all the way in Minnesota, USA. That is insane! They also seem to have a great rewards program, which nobody offers here; Will definitely be ordering from Wiggle in the near future. (read more)
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★☆☆☆☆
“Selling items they don't have in stock!!!”
Written on: 24/09/2012
They put offers on their website they can't fulfil. Avoid big sale items to avoid disappointment. They claim its in stock when it's ordered then 2weeks later you get a refund by PayPal after you have been sent a tracking number. Shocking. (read more)
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★★★★★
“OK by me”
Written on: 15/09/2012 by jcmurray56
I ordered a GPS unit on Sunday evening, and it arrived Tuesday morning, despite opting for free delivery. This is excellent in my view. I also noticed that their stock levels decreased by 1 when I ordered, and this continued in subsequent days, heavily suggesting that their shown stock levels are live - lots of places make them up! The price was the lowest I could find anywhere. (read more)
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★☆☆☆☆
“I should have known by the name: Wiggle”
Written on: 13/09/2012
They should use the money they spend on those small packets of unhealthy kid's sweets on better customer care and service training instead. Never again. (read more)
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Iwanttoapologise's Response to ohforgoodnesssake's Review
Written on: 13/05/2013
i just wanted to apologise for the review i wrote above - i am the person that wrote the review but i cant seem to log into my old user name so have had to register. i would have liked to delete the above comment but cant.
my goods arrived soon after i had written the review- so i was too hasty in my criticism of the company.
my experiences were positive with the company and i am ever so sorry that i cant seem to delete my negative comments above