Sports Direct Reviews - www.sportsdirect.com

Click here if this is your business
★★☆☆☆
1.6 / 5
872
17% of users recommend this
Click here if this is your business
  • Customer Service

  • Quality of website

  • Value For Money

? Ask our helpful community of experts about this product or company
Sports Direct www.sportsdirect.com - Ask a question now

Media Gallery for Sports Direct www.sportsdirect.com

Sports Direct www.sportsdirect.com

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

Latest Reviews

★☆☆☆☆

“Wish there had been an option for zero stars!”

Written on: 02/02/2016 by Jcrw (1 review written)

Bought a Gelert hydration bag replacement bladder from a local retailer. Sadly the retailer ceased trading before I used the bladder. On it's first use it leaked badly and was clearly unusable. Contacted Gelert for replacement and received a reply from Sports Direct (who own Gelert). They said they weren't going to help and that I should go back to the retailer! This was despite telling them the retailer had ceased trading! Moreover, having told them again since that the retailer is no longer… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Sports Direct Kilburn Worst Shop ever”

Written on: 23/01/2016 by KellenConway420 (1 review written)

I have been in sports direct in kilburn many times because it is the closest one to my home, not even a single one the customer service has been good. At the end I always ended up doing my shopping in there because its convenient, but it is time for the managers to teach a bit of manners to their employers. Yesterday I was served by a girl that apparently is sot of kind of responsible for the exchanges downstairs in the shop, and she was treating me really rude and not helpful.helpful… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Manager of SportDirect at Manchester Fort”

Written on: 22/01/2016 by vlPalmer34 (1 review written)

Now I know why the manager of sport direct at Manchester fort working on 22-01-2016 was rude to me .., It's simply because in this sportsdirect there's no organisational structure that runs the rules of the company in a proper order ... The manager of this rude manufactures shop was unable to even tell me his name for the complaint I am making now... When I asked that manager why to have a displayed shoe that does not have a matching size pair !???!!! He answered that they have 18000 pairs… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“11 Days on and still no delivery”

Written on: 19/01/2016 by stricklin (20 reviews written)

All you can do is pray. I have ordered a few items from Sports Direct in the past without a problem but omg, if something doesn't go right you are well and truly stuffed. Worst customer services I have ever experienced. Rude, vague, unapologetic, unhelpful and completely disinterested. No wonder Sports Direct shares are dropping like a rock. Having experienced what I have in the past two weeks, I for one (and I know they won't care) will never buy anything from them again. Truly a dreadful… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Received an uncomplete skiset”

Written on: 19/01/2016 by Hilde_C (1 review written)

I received an incomplete skiset (only trousers, no jacket) at the beginning of January. Sent an e-mail to customer service immediately after receiving. I did get an answer from Crhis saying that he would request the warehouse what happened, but no answer/solution so far. No more replies to my e-mails and impossible to get in touch by phone… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Delivery option”

Written on: 17/01/2016 by Oxford00 (1 review written)

Well not happy with the delivery option why not free and also the option to get it deliver to one of the nearest store is also rubbish… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Crammed in with no room to move around!! ”

Written on: 16/01/2016 by Esteban444 (1 review written)

I think that these stores are disgracefully laid out. Today I have visited the Grimsby Victoria Retail Park store with 10 week old son in his buggy. I had to physically move 4 clothes rails at various points throughout the store so that I could move the pushchair around otherwise I would have been stuck. The "aisles" are so narrow that I shudder to think how someone in a wheelchair manages to manoeuvre around. Get it sorted now!!! Although I can't imagine for a single second that SportsDirect… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Don't use Click and Collect!”

Written on: 14/01/2016 by 226Grace (1 review written)

Most retailers offer Click & Collect as a quick and free way for customers to obtain goods, usually providing 1-2 day delivery free of charge. Not so Sports Direct. You still have to pay a standard delivery charge, the delivery time is slower (5-7 days as opposed to 2-5 days, which is APPARENTLY in the terms and conditions) and you still have to POST anything you don't want back at your own cost. I find this totally unacceptable, and unbelievable!!You have been warned!… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Threatened by staff squared up to Riverside northampton ”

Written on: 04/01/2016 by AbagailHanley (1 review written)

Threatened by staff asked to hit them. Mangament refused to contact me after they investigated. Not taken serious. Do not go to Riverside npton . U could get threatened if u complain to your partner about bad service. Staff out of control. Long waits no customer feedback. The police were informed… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Returns Policy is a joke !”

Written on: 31/12/2015 by Tucker379 (1 review written)

Having purchased an item as a gift and then trying to return the item I am told that only a credit note is provided. I checked with a member of staff before the purchase about size and what they told me was wrong. I got headquarters and was told that all stores operate the same policy, I have to try on the things before I buy etc. I explained this was a gift and was not given any response. It appears that any Customer has to all all the different options that may be faced prior to buying… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“No customer service”

Written on: 27/12/2015

Went in to Watford branch to return an item due to fault. Refund refused despite it being legal. Made some excuse about manufacturing problem. The store manager was rude, abrasive and showed no concern or interest. Do not recommend… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Carry bag charge”

Written on: 25/12/2015 by McDonoughrx115 (1 review written)

I bought a few items from Sports Direct today.Good value. I paid and when I got home looked at the receipt to see a £1 charge for the bag they put my items in. No mention of it at checkout. Just very irritating and annoying to be ripped off like that… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Refunds.Know your rights.”

Written on: 21/12/2015

I bought a pair of so called waterproof walking boots from this firm a couple of weeks ago.The first time I wore them my feet were soaking wet after half an hour and these boots were clearly not fit for purpose.Totally useless.I returned them as directed by their instructions,i.e. first class post at a cost of £5 45.A few days later I was informed that I would receive a full refund,however on receiving my monthly bank statement I noticed that they had not returned my £5 45 postage costs.As… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★☆☆☆

“Unfair prices”

Written on: 21/12/2015 by 247Hurley (1 review written)

Found a perfect gift-a-joke, on website online price was 9.50, but for a delivery would need to wait up to Tuesday! So I have decided to go to the nearest branch and buy on the till. To my surprise, the same item in the shop is prices as 12 pounds! I asked Customer Assistant, is it a joke? She said, if I would order online for 9.50, I will pay delivery charge of 3.99, but then will get a voucher to spend in the store for a delivery charge. However, when you buy in store for 12 pounds, u want… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“stay well clear”

Written on: 10/12/2015 by ElleFallon1957 (1 review written)

just got a jacket online 2xxl when it came the arms where so short it would fit a 10 year old but the jacket chest was 2xxl so much for qc at sports direct our piere cardin and to top it off I have to pay to return at faulty jacket at my cost of £5.00 r/cord rmail fxxx joke never again ps still waiting on refund… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“£10 Black Friday voucher - payment not made”

Written on: 08/12/2015 by MaliaShields308 (1 review written)

I spent over £50 with Sports Direct to qualify for the £10 voucher. I followed the rules to spend over £50 excluding postage, and because I used a £2 voucher, yes, £2 voucher code I don't qualify for the £10 free voucher. I have shopped with Sports Direct many times and spent quite a lot of money in the shops as I have children, but I am not shopping here again. Shame on you Sports Direct… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Returns”

Written on: 05/12/2015 by DAYTIME12 (1 review written)

Bought a pair of boots online size 11 did not fit phoned customer service said I would be able to exchange them in store so of I go to the unhelpful Brighton Branch. Tried the same boots on size 11.5 they did fit then I was then told that I would have to pay £25 extra for the same boots as they cost more online, my point was they do click and collect and I would be able to purchase them at the online price anyway. They where to stupid to understand the meaning of this so they gave me a credit… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Customer Service”

Written on: 21/11/2015 by Dissatisfied1001 (1 review written)

I purchased a pair of Adidas ladies bottoms from the Worthing shop, unfortunately they only had one pair in my size. So I decided to buy a pair from their on line company "Lillywhites. Not only the size 16 was far too small but also didnt have zipped ankle bottoms. Sports Directs awful customer service, just kept refering to Terms and Conditions saying that I had to pay for the returns and refuse to accept that they were "not fit for purpose". So be aware this company is not caring!!… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“they thieved me”

Written on: 14/11/2015 by badasfuck (1 review written)

everytime i order they are ok. it happened to send me a faulty pair of shoes (2 left shoes) and they refunded it no comment at the receival of the proofing photo. some other time they sent a faulty ball (not perfectly round) but they didn't want to hear about refund unless i send to analyse it on my expense international mail which is equal with a new ball… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“poor service”

Written on: 09/11/2015 by honestalbert (1 review written)

just ordered four t-shirts, what a state they arrived in the bag was opened and it was quite evident that the t-shirts were taken out and used ie the neck on the t-shirt was stretched. this keeps happening, the last time the boots that arrived looked like that they were kicked about in a dumpster and boxed. paying for delivery and having to pay to send them back!!!! joke joke!! robbed again. pay attention shoppers avoided sporting direct… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
overview