Sports Direct Reviews - www.sportsdirect.com

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★★☆☆☆
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Latest Reviews

★☆☆☆☆

“Rip off delivery costs and then have to pay to return”

Written on: 26/08/2015 by NylaRichardson261 (1 review written)

High delivery charges and on top of that you have to fork out to return items. Also won't allow you to return internet orders to stores RIP OFF… Read Full Review

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★★★★★

“Great service”

Written on: 24/08/2015 by trencreek (1 review written)

I don’t normally write reviews but on reading some of the bad ones for sports direct I now feel compelled to write one the service that I received from the young lady in the returns section of the Truro store was first class and every time that I go into the store I find the staff most helpful and the prices very good so thank you very much to all the staff at the Truro branch in Cornwall from a very satisfied customer… Read Full Review

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★☆☆☆☆

“awful website shops not much better”

Written on: 22/08/2015 by Murphyyo372 (1 review written)

Having decided to purchase some goods from the web site I was first charged for goods I didn't order or want namely a mug and a magazine I collected the goods from there shop and asked about exchanging the goods if the size was wrong told no problem but if i wanted a refund i would have to return them to the warehouse which I have no problem with. When I went to the shop to exchange for a smaller size I was very rudely told I could only exchange them if I paid a further £4.00 as the instore… Read Full Review

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★☆☆☆☆

“Beware credit notes”

Written on: 19/08/2015 by Dylanc293 (1 review written)

I recently returned two faulty items to a Sports Diect Store. I was told by the assistant that Sports Direct only give a Credit Note on returned items, so they keep the spent money and do not loose sales. I emailed the company and they confirmed the issue of Credit Notes but said they do give refunds for faulty goods and their staff are fully trained. This is not the case as I should have been given a refund for faulty items. They also explained it is the customers duty to make themselves aware… Read Full Review

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★☆☆☆☆

“Refused refund ”

Written on: 13/08/2015 by DavionCochrane (1 review written)

Went to sports direct in Ipswich to buy a pair of roller blades for a birthday present. Unfortunately, as my knowledge in roller blading is not very good I brought the wrong ones. The next morning I went back to Sports direct to return the products only to be told by a very rude man I was at the wrong desk and returns were upstairs (note, there are no signs except upstairs at the returns desk to say this). when I got to the returns desk I was once again greeted by a rude obnoxious, not very… Read Full Review

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★★★★★

“Delivery always very quick”

Written on: 11/08/2015 by 403Malone (1 review written)

I order from holland en get my delivery very fast within a few days. last time I ordered on saterday en I got my packets already om tuesday. The product aren't expensive en the quality is good. They have lots of products. I always look forward to see what I want to order the next time. … Read Full Review

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★★★★★

“For me, very good.”

Written on: 05/08/2015 by FennIV (2 reviews written)

Ordered a tent, paid for next day delivery, delivered the next day. I cannot fault them… Read Full Review

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★★★★☆

“I received the items quickly. One of the t shirts was...”

Written on: 03/08/2015 by MRSHO (0 reviews written)

I received the items quickly. One of the t shirts was unsewed on the collar, but I got to send it back without having to pay postage again. And then got the returned item back quickly again… Read Full Review

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★☆☆☆☆

“Poor and dismissive customer service ”

Written on: 01/08/2015 by mikeo111 (3 reviews written)

I bought a football shirt from Sports Direct Stockport and after I arrived home (a few miles away) and took the shirt out of the bag, I realised the store had left the security tag on. I phoned the customer services number at their head office and was told by the lady to return the shirt ask for the manager and they would be able to give a discount or a voucher for my inconvenience. I drove back to the store and spoke to the manager and he was dismissive, saying it wasn't in his remit to give… Read Full Review

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★☆☆☆☆

“Very poor service”

Written on: 28/07/2015 by Zavierj1947 (1 review written)

I went to the Woking branch last Friday to buy a pair of training shoes, picked a pair i likes and tried then on and they fitted, cost was £75. The shoes were black and white in colour and the right shoe was on display. The display shoe was dusty and had a stain on it. I asked the attended if could have a new pair that was not on display but was told that they only keep one size in store and if i wanted it I had to buy that pair. Of course I rejected it. The store/attended/sports direct wanted… Read Full Review

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★★★★★

“Fast, faultless, fantastic value!”

Written on: 25/07/2015 by TanyaRuiz (1 review written)

Bought a few items in the sale, slightly concerned about reviews online. However, tracking was excellent even an email to say had been left with neighbour, items arrived earlier than expected. 90% saving, after researching realised genuine discount. Very happy with purchase, quick delivery. Will use again thumbs up! Excellent quality items… Read Full Review

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★☆☆☆☆

“Terrible Customer Service”

Written on: 23/07/2015 by Bruce254 (1 review written)

Several weeks ago I brought (x12) items through their online store & when the package arrived one of the more expensive items from inside was missing - in its place was an empty plastic bag which looked to of been damaged by a machine from the factory or warehouse. I immediately contacted customer support & supplied photo evidence - I was told several days later that they would investigate the matter but I've not heard anything since. They now ignore all emails & any New customer support… Read Full Review

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★☆☆☆☆

“Review of Karrimor Mount Mid Ladies Walking Boots -...”

Written on: 06/07/2015 by caChase8 (1 review written)

I bought a pair of Karrimor Mount Mid Walking Boots from Sports Direct, which began to fall apart 3 days into a hiking trip. I left a review on the SD website, but it was 'disapproved and removed" even though it doesn't contain "inappropriate or bad language" that would lead to my review being removed! Judge for yourself, but I see no reason why the review would have been removed other than because it was not positive. I wonder how many other negative reviews have been "Disapproved and… Read Full Review

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★☆☆☆☆

“Number 1 Sports Shop?? 0 for Customer Service”

Written on: 26/06/2015 by MikeColman (1 review written)

I had been looking for a pair of Firetrap shoes for a while and had tried 2 Sports Direct store in Liverpool City Centre. In the first shop I was told that they didn't have them in stock which was fine, in the second shop I had been told that they only had a size 8 in the right foot and a size 7 in the left foot!!! Was the guy actually expecting me to say ok I'll take them? He then suggested I try the website but forgot to point out that they charge you £10 for delivery!! Finally I decided to… Read Full Review

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★☆☆☆☆

“Worst customer experience”

Written on: 19/06/2015 by Roryg393 (1 review written)

I've never been impressed with customer service, layout of the stores, quality of stock but on this occasion I have now finished with Sports Direct for good. I bought an item that I couldn't try out properly in the store - let's face it there isn't even enough room to walk between the rails most of the time. Turns out they've mislabelled the size so it's not even being sold under the right description,. I tried to exchange it 2 days later for a size I could use and was told no because I had… Read Full Review

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★☆☆☆☆

“Bad delivery service ”

Written on: 30/05/2015 by Kennedy1950 (1 review written)

Booked a next day delivery service. Delivery through third party delivery service provider. Waited whole day for delivery. No door buzz or calling card. But parcel tracking system claims a delivery attempt failure and left calling card. When contacted customer service, was told delivery was attempted to a wrong address. Fraudulent Very bad service… Read Full Review

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★☆☆☆☆

“Defective skechers trainers”

Written on: 29/05/2015 by gfWren176 (1 review written)

I brought a pair of skechers trainers in April 2015 but after just three weeks part of the coating where it joins the upper and the sole was wearing off. The trainers cost me £47. I took them back to my local store and I was told that I needed to speak to one of the managers. I asked to speak to the manager who told me that I must of have been wearing the trainers wrong and one member of staff even said that may have kicked a wall. The thing is I am over 40 years old and not a child. The… Read Full Review

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★☆☆☆☆

“Avoid avoid avoid”

Written on: 23/05/2015 by 178Blackburn (1 review written)

I purchased a pair of trainers a on the 5th May 2015 and only managed to wear them twice indoors. I started to notice the paint/colour on the trainers was rubbing off so I asked for a exchange. This was refused and told wear and tear,,,,,i was compared to a child dragging their feet when walking. I have a mobility issue and where the paint had come off I had to explain my disability would not have caused the scruff marks cause the trainers would have been scuffed on the other side due to my… Read Full Review

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★☆☆☆☆

“AVOID AT ALL COST, SO BAD WORDS FAIL ME”

Written on: 20/05/2015 by paulmaddocks (2 reviews written)

AVOID AT ALL COSTS,ITEM WRONGLY SIZED, SO RETURNED FOR EXCHANGE OR REFUND. 4 WEEKS LATER THEY LOST RETURN ITEM AND REFUSE REFUND. SEEMS THIS IS COMMON PRACTICE FOR THEM. READ ALL REVIEWS, HERE AND ON EBAY. BE WARNED… Read Full Review

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★☆☆☆☆

“Some one had blown their nose on football top”

Written on: 13/05/2015 by dave_fatman (1 review written)

i purchase some retro tops from this company and when i got them i was shocked to find someone had blown their nose on them then stuffed them into the packaging i complained to the customer care team who sent me a email thanking me for reporting the issue to them. when i asked for a replacement they emailed me back telling me to just wash the item and it would be fine, when i told them that was not satisfactory they then just ignored me. an awful company once they have your money. and on top of… Read Full Review

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