Sports Direct Reviews - www.sportssdirect.com

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★★☆☆☆
1.7 / 5
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Latest Reviews

★☆☆☆☆

“Online service terrible”

Written on: 22/09/2014

We ordered a pair of childrens trainers over a month ago and still have not received anything. The courier service is Yodel and they are a second class service. I can track the order and it is still with them. Sportsdirect are aware but not interested. It is nearly impossible to register a complaint with either parties. Do not under any circumstance order anything online from sportsdirect, you will not receive your goods. They make their money by keeping costs down, hence the bad courier… Read Full Review

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★☆☆☆☆

“Camden Sports Direct ”

Written on: 19/09/2014 by Johnsoneh13 (1 review written)

I usually buy online which can be a very good service (minus the delivery options) but due to time I needed a new pair of shoes there and then so went into Camden Sports Direct branch, the buying service was good despite a lengthy que. The product itself was either a ridiculously uncomfortable pair of shoes or the ones sold to me were faulty. They would not let me return them as they could not be sold on, I told them that should not be sold on as they gave me blister within five minutes of… Read Full Review

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★☆☆☆☆

“Joke”

Written on: 19/09/2014 by Ross432 (1 review written)

Avoid ordering online as delivery is rubbish! We paid for next day delivery 4 days ago and still there is no sign of item. This is the second time this has happened. The Courrier is yodel! Both sports direct and yodel are a joke as when trying to get in touch it is near impossible and the people on the phone are no help what so ever!!! … Read Full Review

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★☆☆☆☆

“Terrible,rude,unhelpful.”

Written on: 18/09/2014

Bought a football shirt for my sons Birthday, too small, they didn't have anymore in shop so I ordered it online and had proof of purchase, so took original shirt back to store to get a refund. No can do. The very rude female shop assistant informed me they only do vouchers on returns, so my £32 top would now cost me £64 plus the £4 postage I had to pay. Explained I had bought another from their online store and had proof of purchase but apparently it's company policy. Once home I contacted… Read Full Review

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★☆☆☆☆

“Abysmal customer service”

Written on: 14/09/2014 by Williamsmu237 (1 review written)

I ordered a sweatshirt online from Sports Direct. It was a size 10. When it came, it was enormous. I took it back to the local store. I looked at the size 8, but that was still huge, so I asked for my money back. The lady said that I couldn't have it back, but would have to send the item back by post at my expense. I am appalled by this. Don't ever order anything online. I bought my son a Liverpool shirt, which wasn't cheap. It was in perfect condition when I examined it. When I gave it to my… Read Full Review

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★★★★★

“Great customer service!”

Written on: 12/09/2014 by Baker120 (1 review written)

Visited Sports Direct in lakeside shopping centre today and I have to say what great customer service. I had my baby in her pram and the lift was not working and the shop assistant helped me up the stairs. The next assistant helped me choose shin pads and even went downstairs to get swimming trunks for my little boy! Well impressed! Thought I'd give it a mention because it's not often that you get that sort of service these days! Thank you guys!… Read Full Review

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★☆☆☆☆

“Woulnd't recommend to my worst enemy!”

Written on: 09/09/2014 by MsKaz (4 reviews written)

One of the worst companies EVER to deal with. Made the mistake of buying from them once, won't be making that mistake again! They refund you by voucher, with an expiration date!!! Isn't that theft?!?! I bought some boots that had a flaw, took them back and was given a voucher. So, this is the policy of this dump and now it seems Clarks, so both will be avoided forever!… Read Full Review

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★☆☆☆☆

“Ashford, Kent Store”

Written on: 06/09/2014 by Guzmantw490 (1 review written)

Very rude employees. First a bloke tried to flog me a display pair of trainers as new. Which had load of marks on. Even thou I saw them take it ok the display after one of them radioed down to take it off the display. Which I pointed out to them.....They would not even knock them down slightly. Then they started tall down to me and treated me like s.h.i.t as I refused to buy them. A lady tried to make out that although they had marks on them they had not been worn out of the shop. Even thou… Read Full Review

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★☆☆☆☆

“Terrible - Customer Service in their Stores is...”

Written on: 02/09/2014 by AbramMcMahan (1 review written)

I took an unwanted T-shirt(which I'd just bought)back to their Bromborough store expecting to get my money back but was only offered a gift voucher. I was told 'we never give money back, we only refund with gift vouchers'.I will not be using this store again.Customer Service Non-Existent… Read Full Review

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★☆☆☆☆

“Worst customer support ever.”

Written on: 31/08/2014 by Bishopfh439 (1 review written)

Sent a pair of shoes back to them. It has been four weeks and im still waiting for my refund. Everytime i try to reach them I recieve a generic answer from customer service… Read Full Review

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★☆☆☆☆

“l purchased a pair of slazenger swimming trunks at the...”

Written on: 29/08/2014 by gaSchultz482 (1 review written)

l purchased a pair of slazenger swimming trunks at the bedford rd branch in Aberdeen and paid in cash over the counter and after trying them on at home went to return the pair of trunks within 24 hours from purchase with all the labels still attached, as they had been far to large as opposed to medium labeled on them.. only to get a very inhospitable attitude from one member of staff in particular not to mention the others there, telling me that l'm not entitled to any cash back on items… Read Full Review

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★☆☆☆☆

“sports direct is rubbish”

Written on: 29/08/2014 by EmilyChurch434 (1 review written)

i bought a pair of shoes on line with sports direct they arrived which was too small i rang them up and they said i can take them to the shop or send them back to the online department so i chose to take them back to the shop in northampton so i exchanged them at the till the lady said if these dont fit then i can have a full refund in the amount of 47.99 so i tryed the shoes on at home and they didnt fit so i took them back and asked for a refund and they was extremely rude and said we can… Read Full Review

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★★★★☆

“Super Delivery”

Written on: 26/08/2014 by DillonCurran196 (1 review written)

I placed an order last Friday for delivery to my home in South West France. Bearing in mind Monday as a Bank Holiday in UK my ordered was received today (Tuesday) am. Brilliant service … Read Full Review

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★★★★★

“outstanding customer service”

Written on: 25/08/2014

Purchased pair of Nike tennis trainers today at the store in Llantrisant. We were served by an advisor who was extremely helpful, friendly and patient whilst I tried on a number of trainers, She also showed herself to be very knowledgeable in terms of the various trainers I was trying and the types of insoles I needed.She also created brilliant customer rapport and overall it was a complete pleasure to be served by her leaving me with an outstanding customer experience.We were also really… Read Full Review

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★☆☆☆☆

“Worst place to buy from!!!!”

Written on: 24/08/2014 by Snyderat311 (1 review written)

Worst experience ever ! I've ordered trainers and instead of pair i received only one . Customer service totally incompetent and rude,they even hang up the phone. Even do it's their mistake I have to take the day off so I can post it for them to inspect??? What is there to inspect??? Incompetent stuff that don't have time to make sure order is complete??? I'm very disappointed and will never buy from them agin. When I asked who will give me the money I won't earn ,she replied we give you free… Read Full Review

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★☆☆☆☆

“Parts missing and took over two months to receive parts ”

Written on: 24/08/2014 by Headuy462 (1 review written)

I ordered a lonsdale 2 in 1 bike cross trainer which was delivered on time no problems, until I opened the box&there was no instructions&parts missing. After emailing the website I was informed the parts would be sent to me as soon as possible, over a month&a half later still no parts or emails, even though I was being emailed ridiculous amounts of times a day about their latest products. I started sending emails along with my mrs asking where they were, either ignored&the emails quite clearly… Read Full Review

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★☆☆☆☆

“Becareful with GB Discounts popUp”

Written on: 21/08/2014 by ipChurch146 (1 review written)

Not recomended at all. Sportsdirect.com supports dodgy Irish GB Discounts. … Read Full Review

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★☆☆☆☆

“AVOID! Worst Company I've come across!!”

Written on: 16/08/2014 by CurtisNicholson (1 review written)

My partner purchased a pair of Nike trainers from Sports Direct, she tried them on in the shop and they were fine. When she got home she wore them around the house for 10 mins and they started to hurt her feet where the eyelets were rubbing. She returned them the following day in as new condition with the tags on, in the box and with the receipt, she was told they don't give refunds only a credit note! There were no other trainers in the store that she liked (as the womens selection of shoes is… Read Full Review

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★☆☆☆☆

“Sent wrong size ”

Written on: 14/08/2014 by O'Neill399 (1 review written)

Would never buy online again it's a joke ordered football boot for my man in a size 9 and they sent a size 7 then when I call they tell me just post them back but I needed then for the next day and I was told no that can't happen then I say well j will take them back to the shop and he says no they will not take them back they have to come back here it's a joke so now I am out of pocket because they got the order wrong now I will have to send them back and go buy my man the boots… Read Full Review

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★☆☆☆☆

“never again”

Written on: 14/08/2014 by HalleFischer (1 review written)

this is the worse shop i ever bought from. item delivered was faulty so i took it back to shop, no delivery charge refund has been issued and I have paid 4.40£ for it !!! Item online cost me 2.99 and shop price was 12.99 !!! This is unbelievable that I can not exchange for the same item in the shop because of price difference. Sport Direct in robbery company and I will never buy from them again… Read Full Review

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