Sports Direct Reviews - www.sportsdirect.com

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Latest Reviews

★☆☆☆☆

“Terrible Service”

Written on: 08/07/2017 by thriftystrawberry (1 review written)

They just ignored my complaint. Sports Direct sent me the wrong item because 'they' had the wrong tag on the item - yet I had to pay the postage to return it. Not even so much as an apology for 'their' mistake, not to mention leaving me out of pocket with recorded postage. I'll never shop online or in store with Sports Direct again… Read Full Review

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★★★★★

“Trainers”

Written on: 01/07/2017

Purchased trainers from the website using click and collect and they arrived in store before 9 o'clock on the 4th day. Definitely would use again… Read Full Review

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★☆☆☆☆

“Horrible customer service at the Reading sportsdirect ”

Written on: 03/06/2017 by Delaneyid489 (1 review written)

Been to the shop several times but the staff there are extremely unfriendly and useless.One of the staff at women's section on the second floor even sweared at me using the F work when asked for help. Never will visit the store and won't recommend it to people who enjoy a pleasant shopping experience… Read Full Review

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★☆☆☆☆

“Horrible customer service at the Reading sportsdirect ”

Written on: 03/06/2017 by Delaneyid489 (1 review written)

Been to the shop several times but the staff there are extremely unfriendly and useless.One of the staff at women's section on the second floor even sweared at me using the F work when asked for help. Never will visit the store and won't recommend it to people who enjoy a pleasant shopping experience… Read Full Review

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★★★★★

“4 items bought! Perfect!”

Written on: 25/05/2017 by Sylviaw.mc (1 review written)

I just received the 4 items I bought, 2 swimsuits and jogging trousers. I took into account that the sizes are smaller than normal. I am a size 10 and ordered 14. They are absolutely perfect and I will not hesitate to buy online again… Read Full Review

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★☆☆☆☆

“Avoid this company at all costs! ”

Written on: 27/04/2017

Avoid this company at all costs! Just had a terrible experience at Sports Direct in Weymouth. Was trying to return a pair of shoes that were in my view faulty as the sole inside the left shoe was causing discomfort. I was told in no uncertain terms that I was wrong and that it wasn't their policy to refund. When I challenged this stating my consumer rights I was laughed at by a Manager. Myself and my wife spent over £250 there two days ago. I will not be shopping here again. Ever!… Read Full Review

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★☆☆☆☆

“why is this company allowed to trade?”

Written on: 23/04/2017 by MrAntiSportsDirect (1 review written)

Bought jogging bottoms, wanted to return them unworn. 'we don't give refunds, exchange or credit note only' When I complained 'by law we only have to provide two forms of action, and that we do' Will somebody explain how an exchange and credit note are different? Ultimately I have to spend the credit note with them, so it's STILL AN EXCHANGE!!!!!! why is this company allowed to trade?… Read Full Review

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★☆☆☆☆

“6 items were lost, no refunds, rude answers!”

Written on: 03/04/2017 by Nelka2003 (1 review written)

I ordered from sportsdirect many times but last time, in March 2017, i got my parcel, there was no damage but 6 things are lost,total cost 45,- euro. One of things was big cargo bag! I wrote them, but they refuse to send me my items, they said i should have the video of packing! I wrote them again but there was tge rude answer. They said, tge staff put my items, but theit ttcv is not available anymore. This is cheating. Nobody can believe thus company. Do tge video, i advice, when you… Read Full Review

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★☆☆☆☆

“Waste of time!”

Written on: 27/02/2017 by Janlaw28 (1 review written)

Received my delivery on 22/02/2017. Wrong item sent and I was charged for the item I ordered which was more expensive so I rang customer services who said I would receive the correct item I ordered on 25/02/2017 still waiting and nothing delivered. If I don't receive a full refund for item + delivery charge I will be taking this further… Read Full Review

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★☆☆☆☆

“No customer service”

Written on: 19/02/2017 by sophiae867 (1 review written)

Why don't customer service ever reply to your emails??? Yet there is no contact number to call!! I placed an order and paid for next day delivery, however it didn't come for 2 days. So I emailed to say I wanted a refund for the next day delivery charge and I have had no reply. I emailed again to chase it up and still no reply. This will be going to trading standards if I don't get a response soon. This isn't the first time either, last year my order was delivered to a completely wrong address… Read Full Review

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★☆☆☆☆

“Box of odd shoes”

Written on: 16/02/2017 by petermac1955 (1 review written)

Purchased a pair of shoes,what I got was a box containing Two odd shoes,one a 9 the other a 7,different colours and styles.contacted customer services and got a standard,could not care less reply,clicked on the relevent complaint and was advised to print off a return label and return,at my cost and to do it by recorded post. got the right ones in the end,got an E.Mail asking what I thought of the service,I told them.but do they care?doubt it… Read Full Review

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★☆☆☆☆

“Total rip off!”

Written on: 04/02/2017 by StephanyBrowne (1 review written)

Sports Direct is absolutely diabolical! Went to buy two swimming costumes, in the '2 for £14' offer but, as I bought a boy's and a girl's, I was told that the offer wasn't valid, and I would have to pay the individual price of £9 each! The labels are identical on each item, so there is no way of knowing that it has to be two per sex. It looks like the whole idea is to tell you when you get to the payment counter, so as you will pay the additional £4! I'll take my business elsewhere, where… Read Full Review

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★☆☆☆☆

“Rubish”

Written on: 15/01/2017 by nessi3377 (1 review written)

I have order 14 Long running trousers they send me regular! and now I have to pay for sending them back. Rubbish never again… Read Full Review

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★★☆☆☆

“POOR CUSTOMER SERVICE”

Written on: 07/01/2017 by bpb1234 (1 review written)

PAID FOR ORDER BUT WITHIN 5 MINUTES REALIZED I HAD MADE A MISTAKE. WITHIN 10 MINUTES I HAD FILLED IN CANCEL FORM FOR THE ORDER AND SUBMITTED TO CUSTOMER SERVICE. SO WITHIN 10 MINUTES OF MAKING/PAYING FOR ORDER I ASKED TO CANCEL. CUSTOMER SERVICE IGNORED MY REQUEST AND PROCESSED THE ORDER. I AM VERY UNHAPPY THAT I RECEIVED NO REPLY. CUSTOMER SERVICE NEEDS TO RESPECT ITS CUSTOMERS INSTEAD OF MAKING MONEY. MY SCORE IS 2/10… Read Full Review

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★☆☆☆☆

“Woeful customer experience”

Written on: 07/01/2017 by HayleyCurran (1 review written)

Bought a MUFC replica shirt for my son for Xmas in the "new" belfast store. When opened Xmas morn the security tag had not been removed by the store. I didn't want to damage the item by removing myself so the Xmas gift was not fit for purpose as it could not be worn due the tag. I brought it back to store, an assistant manager (sic) told me there was nothing wrong with the item, he had removed the tag & all was well! I told him it was for a Xmas gift & could not be used because his store had… Read Full Review

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★★☆☆☆

“Refunds”

Written on: 29/12/2016 by Richardsim175 (1 review written)

If it is Sports Direct policy not to give refunds then they should inform you of this verbally when you buy goods from them. They do not. Just quote " it's company policy, we do not give refunds and its on the back of your receipt." … Read Full Review

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★☆☆☆☆

“Go to JD! !! ”

Written on: 13/12/2016 by jenniferac (3 reviews written)

Just a bit of a warning to anyone hoping to save a few pounds when buying christmas presents, One of the large sports shops in ventura, whos prices maybe a little cheaper that JD. Be warned!!! is and its not the first time its happened, I always keep my receipts just incase, well I had to bring back my daughters football boots, as they had split on both outer sides, they insisted I had put them in the washing machine, they are moulded studs which arent used on grass so dont get very dirty. He… Read Full Review

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★☆☆☆☆

“Faulty Goods Returns”

Written on: 11/12/2016 by mrmonarch100 (1 review written)

I returned some faulty golf shoes and socks. They wouldn't replace them. They said they were out of stock although they're still showing on their website. I presume that it is because the shoes have increased in price since I bought them. They replaced the part that was paid by a gift voucher with another one. They haven't refunded the balance, which was paid with a Credit Card that I no longer use. They completely ignore repeated emails about the balance due to me. I wouldn't deal with them… Read Full Review

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★★☆☆☆

“Cant believe i had to buy a DISPLAY...”

Written on: 02/12/2016 by Zack72 (1 review written)

I went to buy a pair of Adidas neo trainers size 10 , so the Sales Assistant went to get me the pair of trainers to try on , while sitting there waiting she comes back with 1 trainer and says i can try on the display trainer on as its size 10 , didnt mind so much as i just wanted to walk up and down to feel how comfortable they were , So i said yes i will buy them , she then puts the DISPLAY trainer in my box , i then question why she is putting a DISPLAY trainer in my box as i want brand new… Read Full Review

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★☆☆☆☆

“Still waiting order”

Written on: 02/12/2016 by Debi13 (2 reviews written)

Worst customer service ever! Would never use again. Order did not turn up after given a 9-9 time slot. Tracking number did not work. Emailed twice both ignored. Spoke to someone yesterday, finally got through after being in a queue of 16 people, the girl took all my details and said she would sort it out and call me back. No follow up call still!! Disgusting customer service. Avoid this company!… Read Full Review

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