Sports Direct Reviews - www.sportssdirect.com

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★★☆☆☆
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Latest Reviews

★☆☆☆☆

“No refunds given!”

Written on: 27/07/2014 by Johany1972 (1 review written)

A bought a pair of running shoes from their shop. The way the pricing is structured, it looks like you're getting a great deal when you buy the Karrimor shoes. They're reduced from about £130 down to £60 - sounds like a great deal. However, when I got home I read a review of Karrimor (too late alas) and found out that since they have been bought by SportsDirect, the quality has reduced significantly. Not only that, but the specific pair of shoes I bought were really bad quality. I… Read Full Review

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★☆☆☆☆

“Infuriating! Lame operations, lame delivery, lame...”

Written on: 22/07/2014 by Gillespieji346 (1 review written)

Ordered one product, came in the wrong size. Ordered other two products. One faulty. One different than the order in terms of product, color AND size! And the product was dirty from being tried on i guess. The product ordered charged but a cheaper product received. Returns not covered. LAME! LAME! LAME!… Read Full Review

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★☆☆☆☆

“Not as advertised”

Written on: 16/07/2014 by djBlackburn425 (1 review written)

Ordered a 'new' pair of trainers as a birthday. Parcel was delivered on time but once I opened the box to check them over, they have clearly been worn - dirty marks on the soles, scuffs on the front and the tags have been cut off and left loose in the box - can't give these as a gift so going to have to PAY to return them for a refund. This wouldn't be an issue if it was clear that you were buying shoes that had been returned. Shall not be using Sports Direct again, very disappointed!… Read Full Review

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★☆☆☆☆

“Unprofessional till staff and incompetent manager”

Written on: 16/07/2014

I went to shop and met a unprofessional and rude till staff. She was not interested in serving customers, very straight face and no smile or courtesy to greet customer. she was banging stuff as if she was trying to display her unhappiness to work in shop. when requested to open the shoe box she came across very rudely. when asked to meet shop manager he came across as very stubborn and showed no interest in matter. He was only interested in protecting his staff. This was really awful behavior… Read Full Review

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★☆☆☆☆

“items where not included in the package.”

Written on: 15/07/2014 by Perryjz151 (1 review written)

items where not included in the package… Read Full Review

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★☆☆☆☆

“Shocking service”

Written on: 14/07/2014 by Abbiehick (1 review written)

Sports direct are incapable of sending out the right order. I ordered a hoddie age 3-4. Sports direct sent out age 2-3. So then sent it back today the replacement came and once again it is the wrong size. How hard is it to check the right item is being sent out. There was only one item on my list it is ridiculous. I for one will never be shopping on line or in store again. I didn't even receive an apology the second time round. I will be getting my money back and I will be shopping else where… Read Full Review

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★☆☆☆☆

“faulty suitcase”

Written on: 14/07/2014 by luRooney466 (1 review written)

spend £5.99 on next day delivery for 4 dunlop suitcase. One had a big hole were the the seam had come away. now have to wait to have it collected. than wait for a replacement.Not one bit happy....spent over £85 to have faulty product… Read Full Review

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★☆☆☆☆

“terrible service”

Written on: 13/07/2014 by jajanono (1 review written)

Recently I visited sports direct in chingford,to buy a new pair of football boots. I asked the shop assistant for a size 9 in two different trainers. After waiting for over 30 minutes a different person returned and by the a long que had accumulated. I ended up being the last to be served and was pleasantly told that neither shoe is available in a 9. I was not happy with the service as I didn't even receive an apology… Read Full Review

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★★★★☆

“Immediate exchange, no quibble”

Written on: 10/07/2014

My 6 week old Karrimor "waterproof" walking shoes leaked like a sieve in dew laden grass. Sports Direct Cirencester exchanged them with a smile even without a receipt. Cannot fault that service. Hopefully the new shoes will live up to their name… Read Full Review

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★☆☆☆☆

“Misleading signage and no refund, not even left the store”

Written on: 08/07/2014

Dont even deserve 1 star rating but cant leave zero stars, signage misleading picked up a baby England football outfit paid for it with other things, thought total was too much so checked items while still in store and then refused a refund when charged double the expected cost.. Really stroppy staff, talked to me like i was dirt on the bottom of their shoe. Plenty of good sports stores around, will never use this place again. Contacted customer service who were equally unhelpful.They said… Read Full Review

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★☆☆☆☆

“Awful would not recommend”

Written on: 07/07/2014 by Nikkidoc (1 review written)

Awful I asked for large men's got small boys , delivery was fast but not really any use if they send you the wrong item , sent the shorts back within a hour of getting them . Still awaiting the refunds that they need to do in 3 different transactions ???????? I can see me not getting the refunds as customer services rant the best either has ended up costing me a fortune on calls recorded deliver ect DO NOT USE… Read Full Review

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★☆☆☆☆

“COMPLAINT WAS NOT DEALT WITH ON MISSING ITEMS OF DELIVERY”

Written on: 03/07/2014 by Emelyh362 (1 review written)

Ordered a badminton racket 2 weeks ago. As illustrated on web the racket did not come with a case. I have never had a racket without a case previously. Complaints took longer than 5 working days to get back to which was their normal response time and the answer to missing case was "we will not be sending a case, please send item back for a refund". I was hoping to get the matter sorted, not for Sports Direct Customer services to just ask for item back. Very Unhelpful and poor customer service… Read Full Review

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★☆☆☆☆

“Mike Ashley is a thief”

Written on: 02/07/2014 by andy93 (1 review written)

Never order online, they will basically take your money. There's no customer service what so ever so if your item is worng/faulty(9/10 it will be)then be prepared to accept your losses as they will not help you in any way. Do not be fooled into thinking that because they are a big company you will receieve support and safety as this is not the case… Read Full Review

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★☆☆☆☆

“This store does not refund. !!!!!!”

Written on: 29/06/2014 by Ael01 (1 review written)

Bought a track suit yesterday in Croydon - it didn't fit so returned it today - company policy they don't refund ! No one told me when I paid for it - but it's written on the back of the receipt by which time you have bought the item - £65 down the drain - would never shop there again they couldn't give a toss - dreadful customer service !!!… Read Full Review

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★☆☆☆☆

“The Worst Costumer service ever”

Written on: 26/06/2014 by Mkt_phoenix (1 review written)

I placed an order. The order was sent and the tracking number took me to DHL site. Everything ok. The Order arrived at Portugal in 3 days. I waited 1 week, 2 weeks... and called to DHL. From DHL they told me that they also had a ticket open for that order because the package had never arrived to DHL... (WHAT) this is amazing. Both of this companies are paying a great service. SportsDirect who delivers the non existing package and DHL who put's it on the tracking and confirms all the steps even… Read Full Review

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★☆☆☆☆

“Karrimor notus walking shoes last only 4 months normal...”

Written on: 22/06/2014 by RylieKerr (1 review written)

Bought at sports directDecember for Xmas. Karrimor Notus Weather walking shoes. used 2/3 times a week max 5 miles each trip. not hiking up in the Lake District mainly a mixture fields and road use. The Walking shoes were worn out in 4 MONTHS! Took them back to sports direct store carlisle the store manager looked at them and said fair wear and tear. I Suggested that these were not casual shoes but advertised as walking shoes and should be expected to last more than four months. They said they… Read Full Review

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★☆☆☆☆

“crappy customer service”

Written on: 20/06/2014 by RebekahPennington (1 review written)

asked to be shown some running shoes. was taken in front of a wall and told to look myself. the sales personnel could not help in any way or answer any questions regarding the different types and models of the shoes. was then handed a wrong size at the counter. when I went to return it an hour later was told that was the only size they had and they could not return or have the right size ordered from another branch. 110£ gone down the drain. Never stepping into that shop again ever! waste if… Read Full Review

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★☆☆☆☆

“Horrific Experience”

Written on: 20/06/2014 by 65Patterson (1 review written)

I placed an online order at the beginning of May. My order came missing an item I had ordered and paid for. I contacted Sports Direct and they advised that my missing item would be sent out. Then I received a automatic email to say the item was no longer in stock. I then had to contact the company to request a refund. I had a reply finally on the 29th May stating my refund would be back in my bank account within 5 days. To date I have still not received my refund. I have tried emailing but had… Read Full Review

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★★★★★

“quick delivery”

Written on: 19/06/2014

i am happy with the quick delivery, i thought the clothes that i ordered were made out of bad material. i suggest this site to all people who want cheap but good clothes … Read Full Review

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★☆☆☆☆

“Cust Ser says online store nothing to do with High st...”

Written on: 19/06/2014 by Gianaz489 (1 review written)

I purchased a badminton racket at the weekend price £39.99 in store, I returned the racket back to the store yesterday to find they cannott give me credit note to use against another racket I want via their web site.. I rang Customer Services today and was told the online store is a seperate entity to the high street stores and that I can order offline and pay £3.99 postage, no opportunity to deliver to store free of charge. Bad customer service!!!Sports direct is a name I will never… Read Full Review

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Simonm1234's Comment

Written on: 30/07/2014

Pls can anyone help me with their customer service telephone number.
My goods are missing and they are unreachable through Telephone.

Poor service.

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