Sports Direct Reviews - www.sportssdirect.com

Click here if this is your business
★★☆☆☆
1.6 / 5
831
17% of users recommend this
Click here if this is your business
  • Customer Service

  • Quality of website

  • Value For Money

? Ask our helpful community of experts about this product or company
Sports Direct www.sportssdirect.com - Ask a question now

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

Latest Reviews

★☆☆☆☆

“Very poor service”

Written on: 28/07/2015 by Zavierj1947 (1 review written)

I went to the Woking branch last Friday to buy a pair of training shoes, picked a pair i likes and tried then on and they fitted, cost was £75. The shoes were black and white in colour and the right shoe was on display. The display shoe was dusty and had a stain on it. I asked the attended if could have a new pair that was not on display but was told that they only keep one size in store and if i wanted it I had to buy that pair. Of course I rejected it. The store/attended/sports direct wanted… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“Fast, faultless, fantastic value!”

Written on: 25/07/2015 by TanyaRuiz (1 review written)

Bought a few items in the sale, slightly concerned about reviews online. However, tracking was excellent even an email to say had been left with neighbour, items arrived earlier than expected. 90% saving, after researching realised genuine discount. Very happy with purchase, quick delivery. Will use again thumbs up! Excellent quality items… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Terrible Customer Service”

Written on: 23/07/2015 by Bruce254 (1 review written)

Several weeks ago I brought (x12) items through their online store & when the package arrived one of the more expensive items from inside was missing - in its place was an empty plastic bag which looked to of been damaged by a machine from the factory or warehouse. I immediately contacted customer support & supplied photo evidence - I was told several days later that they would investigate the matter but I've not heard anything since. They now ignore all emails & any New customer support… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Review of Karrimor Mount Mid Ladies Walking Boots -...”

Written on: 06/07/2015 by caChase8 (1 review written)

I bought a pair of Karrimor Mount Mid Walking Boots from Sports Direct, which began to fall apart 3 days into a hiking trip. I left a review on the SD website, but it was 'disapproved and removed" even though it doesn't contain "inappropriate or bad language" that would lead to my review being removed! Judge for yourself, but I see no reason why the review would have been removed other than because it was not positive. I wonder how many other negative reviews have been "Disapproved and… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Number 1 Sports Shop?? 0 for Customer Service”

Written on: 26/06/2015 by MikeColman (1 review written)

I had been looking for a pair of Firetrap shoes for a while and had tried 2 Sports Direct store in Liverpool City Centre. In the first shop I was told that they didn't have them in stock which was fine, in the second shop I had been told that they only had a size 8 in the right foot and a size 7 in the left foot!!! Was the guy actually expecting me to say ok I'll take them? He then suggested I try the website but forgot to point out that they charge you £10 for delivery!! Finally I decided to… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Worst customer experience”

Written on: 19/06/2015 by Roryg393 (1 review written)

I've never been impressed with customer service, layout of the stores, quality of stock but on this occasion I have now finished with Sports Direct for good. I bought an item that I couldn't try out properly in the store - let's face it there isn't even enough room to walk between the rails most of the time. Turns out they've mislabelled the size so it's not even being sold under the right description,. I tried to exchange it 2 days later for a size I could use and was told no because I had… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Bad delivery service ”

Written on: 30/05/2015 by Kennedy1950 (1 review written)

Booked a next day delivery service. Delivery through third party delivery service provider. Waited whole day for delivery. No door buzz or calling card. But parcel tracking system claims a delivery attempt failure and left calling card. When contacted customer service, was told delivery was attempted to a wrong address. Fraudulent Very bad service… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Defective skechers trainers”

Written on: 29/05/2015 by gfWren176 (1 review written)

I brought a pair of skechers trainers in April 2015 but after just three weeks part of the coating where it joins the upper and the sole was wearing off. The trainers cost me £47. I took them back to my local store and I was told that I needed to speak to one of the managers. I asked to speak to the manager who told me that I must of have been wearing the trainers wrong and one member of staff even said that may have kicked a wall. The thing is I am over 40 years old and not a child. The… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Avoid avoid avoid”

Written on: 23/05/2015 by 178Blackburn (1 review written)

I purchased a pair of trainers a on the 5th May 2015 and only managed to wear them twice indoors. I started to notice the paint/colour on the trainers was rubbing off so I asked for a exchange. This was refused and told wear and tear,,,,,i was compared to a child dragging their feet when walking. I have a mobility issue and where the paint had come off I had to explain my disability would not have caused the scruff marks cause the trainers would have been scuffed on the other side due to my… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“AVOID AT ALL COST, SO BAD WORDS FAIL ME”

Written on: 20/05/2015 by paulmaddocks (2 reviews written)

AVOID AT ALL COSTS,ITEM WRONGLY SIZED, SO RETURNED FOR EXCHANGE OR REFUND. 4 WEEKS LATER THEY LOST RETURN ITEM AND REFUSE REFUND. SEEMS THIS IS COMMON PRACTICE FOR THEM. READ ALL REVIEWS, HERE AND ON EBAY. BE WARNED… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Some one had blown their nose on football top”

Written on: 13/05/2015 by dave_fatman (1 review written)

i purchase some retro tops from this company and when i got them i was shocked to find someone had blown their nose on them then stuffed them into the packaging i complained to the customer care team who sent me a email thanking me for reporting the issue to them. when i asked for a replacement they emailed me back telling me to just wash the item and it would be fine, when i told them that was not satisfactory they then just ignored me. an awful company once they have your money. and on top of… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“poor after sales service”

Written on: 03/05/2015 by Haileen400 (1 review written)

My son's Football boots (Nike tiempo) came apart after less than four months of use. When I contacted Sportsdirect with photos of the shoes, the dissapointing reply came very slowly. Because the shoes had not been polished it was my fault the plastic sole had come apart from the leather upper. Nike give a two year warrentee for the shoes purchased from Nike.com. In effect sportsdirect reduce the warrentee given by the manufacturer. Look else where… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Refund policy stinks”

Written on: 28/04/2015 by KathleenDoyle1977 (1 review written)

I bought a pair of swimming trunks for my husband and specifically asked if they were no good could I return for a refund, I was told yes. When I took them back a week later I was told I could have a credit note as this was company policy( I don`t class this a refund). I asked to speak to a manager and went through the fact that I had already clarified with a member of staff that I could get a refund.I asked to be shown where the signage is referring to this policy and I was pointed to the back… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“sports direct - appalling working practices”

Written on: 28/04/2015 by sayitasitis2012 (16 reviews written)

watched an expose' of sports directs working practices on channel 4 on 27/4/2015 titled " the secrets of sports direct. " recommended viewing. they buy up older brands like Dunlop,slazenger, Lonsdale etc and then source the goods from the far east affixing the appropriate labels to them. I used to be user of Lonsdale clothing years ago and it was excellent quality. I bought some from sports direct and thought the quality was inferior. I tried to buy direct from Lonsdale and then realised… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“rude”

Written on: 24/04/2015 by CarmenLawrence (1 review written)

I am writing to complain about a very unpleasant experience I had today with the adviser (she refused to provide me with her surname), one of your manager's in your customer service team. I telephoned her today to make enquiries about a tent I bought from Sports Direct less than a year ago, your team have recieved two sets of photographs regarding this product fault. The tent was purchased under a year ago and has been stored in my airing cupboard until I used it for the first time a few… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Affogant staff, bad policies on returns.”

Written on: 22/04/2015 by Busiprint (1 review written)

Bought a pair of trainers last August, wear them once, sometimes twice a week and the sole is coming off. Went to store where they refuse to exchange saying it was normal wear and tear. How can a sole coming off a trainer be NORMAL wear and tear.!! The manageress was very rude, and after much discussion called the security guard to remove me from the store. This young man arrived approaching me with menace and a threatening manor. There non refund or exchange policy is quite unbaleavable. If I… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Exchange in crewe branch”

Written on: 12/04/2015 by Mrsnixon (1 review written)

I asked to exchange an item I purchased a few weeks earlier as I got to the till I couldn't find the receipt in my bag . The guy serving asked me to wait and got another member of staff I was told that they couldn't exchange this as no receipt. So I asked if they could please help. They said they were getting a manager who came to the till and said that they would not do the exchange as I could of got this from a car boot. I was humiliated and embarrassed with what she said. I had my children… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“The worst customer policy”

Written on: 12/04/2015 by dzLewis-Alt452 (1 review written)

I bought some sport clothes and three days later with them still on the bag I decided to return them and I found that I could not get a refund only change for another item or a credit note, after dealing with the manager of the store, quite rude, I could not get anywhere… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“No refund?”

Written on: 11/04/2015 by LaneyPollock (1 review written)

When goods were returned because they were too small I was informed that the company 'does not do refunds' and I would have to have a credit note. When I queried this I was told I should have asked about the returns policy when I made my purchase and the details were on the back of my receipt. So..... Once you've made your purchase, you can see on the back of your receipt that you cannot get a refund!!! Makes sense doesn't it? I will never buy from this shop again. Customer service is shocking… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★☆☆☆

“Aintree Store”

Written on: 05/04/2015 by 123alfie123 (1 review written)

The queing system to pay is very confusing and lengthy . There is a budget gym above the store and the constant banging of heavy weights is a real annoyance. Attempting to exit the small car park on the the main road is a true nightmare… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
overview