Sports Direct Reviews - www.sportssdirect.com

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★★☆☆☆
1.7 / 5
18% of users recommend this
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Latest Reviews

★☆☆☆☆

“Unhelpful store staff!”

Written on: 23/12/2014 by Ayers415 (1 review written)

I have just visited my local Sports Direct store, to buy some items that I'd found them selling on ebay. I took a list of the items that I wanted with me, to save time. Upon entering the store, I took a cursory look around, but couldn't see anything along the lines of what I was hoping to buy. I approached two male members of staff, who were filling shelves and asked one of them if he could tell me where I would find men's running pants. In most retail establishments these days, if you ask… Read Full Review

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★☆☆☆☆

“faulty items”

Written on: 22/12/2014 by Dunn265 (1 review written)

my second purchase and another fishing rod: faulty item. 'We advise that you send items back via registered post... you will be responsible for the cost of returning the goods to us...' another £12 for touching faulty maver rod. An opportunity like this one only comes once.(twice) never again. … Read Full Review

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★★★★★

“Great service ”

Written on: 16/12/2014

I have ordered from Sports Direct several times and each time I've experienced nothing but an excellent service!! I've always received the correct items with no problems at all and all at a very reasonable delivery speed. I live in Ireland and always pay for standard delivery and always receive my order between the standard 3-5 working days. I could track my order throughout the entire process so I knew exactly what was happening and where my order was at all times. Overall, I am a very happy… Read Full Review

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★★☆☆☆

“LACK OF COMMUNICATION”

Written on: 15/12/2014 by 248Willoughby (1 review written)

I ordered from Sports Direct on the 22nd of November and then was informed that one of the products will not be available until the 15th December when all the products would be sent. I then received an email on the 12/12/2014 stating that the item I they are waiting for will be unavailable until January. This has been unprofessional customer service and notifying me before two days before the delivery date is unsatisfactory. Now I have checked the status of my other orders and it has not… Read Full Review

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★☆☆☆☆

“bad”

Written on: 11/12/2014 by Kade2 (1 review written)

Ordered a few items on line,waited two weeks nothing had come back.but money had been taken out of my account.tryed for five days to contact them by phone and email but still no joy.still trying to see where my order is… Read Full Review

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★☆☆☆☆

“Items not ordered and overcharging”

Written on: 08/12/2014 by Lillieu310 (1 review written)

I am sick of receiving cheap mugs and catalogues that I did not put in my cart at 99p a throw but what I find more disgusting is that they have deducted 1p more from my credit card than the invoice states. Some might say it is only 1p but where does it stop and isn't that theft?… Read Full Review

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★☆☆☆☆

“worst after sales ever!!!”

Written on: 08/12/2014 by Gwendolynd5 (1 review written)

i bought a item from sportsdirect and when i received it the item wasn't the one i ordered. when i contacted them they told me that the item was not available so they sent another instead!!! i wanted a refund and they agreed and agreed to refund the postage. this case was opened from last october and im still fighting for my refund after two months.. would not recommand this company for sure!… Read Full Review

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★★★★★

“Really good customer service”

Written on: 06/12/2014 by Millerxo208 (1 review written)

Ordered item on line and paid for next day delivery. The item didn't arrive so I contacted customer services. The lady I spoke to was helpful and informative she explained the reason for the delay, apologised and offered a refund of delivery charge without me asking her. My item arrived first thing the next day. This is what I call great customer service other companies should take note. My only suggestion for improvement would be a customer service number on the main site… Read Full Review

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Dracila's Comment

Written on: 11/12/2014

Can you please send me an E-Mail with the number from customer support? I found one and tried calling them but apparently due to a "technical issue" they are not reachable and I should contact them via E-Mail.

Thank you

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★☆☆☆☆

“Worst customer service EVER!!”

Written on: 02/12/2014 by Kazlaw (1 review written)

If you order from Soorts Direct.com and receive your order correctly then the products are a good price HOWEVER if there is even one tiny problem the nightmare begins. There is no telephone number anywhere on their website - so you have to email your problem - and they take an average of 4 days to respond. I wanted an item urgently and paid £5.99 for next day delivery (I added a couple of small things to the order to ease the sting of the postage). My order did arrive next day however the item… Read Full Review

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★★★★★

“First class Delivery Service”

Written on: 26/11/2014 by Reynolds472 (1 review written)

I ordered my items online late Sunday evening.....my parcel was delivered first thing Wednesday morning to my address in Germany!! Well done… Read Full Review

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★☆☆☆☆

“online purchasing”

Written on: 20/11/2014 by moodydog (1 review written)

Do yourself a favour ,DO NOT buy anything from sports direct online ,all of it is bashed ,damaged and handled with no care ,customer services offered me replacement items then 5 days later ,retracted the offer. BE WARNED they are worse than market traders.Deffinitely not a reputable department store!! My item was damaged on all occasions ,didn't expect a problem more than once ,sports direct are great at this I swear they throw your item at you from a hundred yards away and if its not close… Read Full Review

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★☆☆☆☆

“Worst company for respect and morals.”

Written on: 14/11/2014 by Makhid228 (1 review written)

I currently work at Sports Direct and I'm not afraid for my job when writing this because I hardly get any hours of work and I'm currently looking to move out of the company because its simply the worst company I've ever worked for. The policy of clocking out and searching you like you're a criminal is disgusting, having to run as sales assistant, cleaner and security does not justify the pay of £6.50 hourly rate, the music you have to listen to is the same everyday and has been for about a… Read Full Review

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★☆☆☆☆

“Terrible exchange policy”

Written on: 12/11/2014 by TimothyLeslie69 (1 review written)

I purchased a pair of boots that were 'offer of the week' they didn't fit so I tried to exchange them 3 days later. I was told I had to pay an extra £10 as they were no longer on offer. This is a stupid policy and the only shop I know who charge extra to exchange an item. I am now stuck with a credit note as I refused to pay the extra money… Read Full Review

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★☆☆☆☆

“Appalling service - zero customer service”

Written on: 10/11/2014 by auCrowley1984 (1 review written)

I ordered for next day delivery. Paid £5.99. Sat in all day. Then when I contacted courier company at 9pm they had the audacity to say that it had been delivered at 6pm. I said it had not but was asked to go knocking on neighbours' doors to see if it was there! Said they would escalate query. This never happened. So next day I was still chasing. Then they told me that it hadn't been delivered and there had been a mis-scan. Please tell the truth.... Package arrived crumpled and bashed up. Good… Read Full Review

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★☆☆☆☆

“Never Work There!!”

Written on: 05/11/2014 by Dunlap134 (1 review written)

I started working for Sports Direct in September and resigned in the October... Awful company to work for they treat there staff terribly... Not even allowed to go to the toilet without getting shouted at.. Biggest mistake of my life… Read Full Review

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★☆☆☆☆

“desusting customer care home derlivery joke”

Written on: 29/10/2014 by Jase278 (1 review written)

Im desusted and fumming to the lack of customer service talk about take your money and then don't care the yodel currier service is shocking and a discreace i payed not day delivery cos i was in that day and got text late morning from yodel saying sorry for any inconvenience but your partial has been delayed 24 hours cult believe this so sent email off complaint to sports direct and yodel and none off them have the common decancey to get it touch and sort it out i want my parical today i would… Read Full Review

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★☆☆☆☆

“Real customer service would help!”

Written on: 26/10/2014 by Romeok75 (1 review written)

Messaged Sportsdirect after receiving my items which arrived with a smashed tub of de-icing salts decanted over half of my items. It was not properly packaged & I provided a details of the issue & pictures. All I got was a automatic impersonal response without any reference to the pictures I provided or about what happened & why. Very disappointed & probably will not be using again. They definitely require a good customer service team not a automatic emailing system… Read Full Review

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★★☆☆☆

“The Ryanair of Sports Retail ? - nothing to Yodel about!”

Written on: 18/10/2014 by MICDAN (1 review written)

This is a story of major incompetence and indifference on the part of Sports Direct a major retail and online sports merchant which uses a delivery service called Yodel who actually surpass Sports Direct for their incompetence and indifference. I suppose that in an endeavour to cut costs when you pay peanuts you get monkeys! In my particular case I ordered a pair of Nike Nubuck trainers on Monday evening last week online before the Next Day Delivery cut-off time – for this privilege I paid… Read Full Review

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★★★☆☆

“NO REFUND POLICY”

Written on: 15/10/2014 by RaquelMcElroy1975 (1 review written)

Purchased Trainers for a gift , took them back boxed un worn for a refund as they didn't like them , NO REFUNDS CREDIT NOTE ONLY. I WON'T BUY FROM SHOPS THAT DON'T REFUND IN FUTURE AS I AM TIED TO THIS SHOP NOW . CUSTOMER CONTROLL POLICY IS NO GOOD TO ME… Read Full Review

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★☆☆☆☆

“Stealing customers money !”

Written on: 13/10/2014 by ztThomson1964 (1 review written)

What an appalling service - and after losing £130 golf clubs the added an ugly mug and magazine which they charge us for unknown to us! Customer service was appalling by phone - they really don't care! I won't use them again!… Read Full Review

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