Sports Direct Reviews - www.sportsdirect.com

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★★☆☆☆
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Latest Reviews

★☆☆☆☆

“Shocking After Sales and Even Worse Customer Service”

Written on: 18/09/2017 by johnjbaker (8 reviews written)

I ordered £85 of goods. The package was delivered very damaged. The Hermes driver wrote "badly damaged" on his electronic ticket. I accepted the package as damaged, in good faith. 3 items had gone missing. I contacted Sportsdirect Customer Service within 15 minutes of receiving the package. It is now 2 weeks later, two further emails, and no response whatsoever from SD. Now with Paypal resolution centre. Will not use SportsDirect again however cheap they seem at first sight… Read Full Review

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★☆☆☆☆

“I bought a jacket two weeks later it fell to pieces. I...”

Written on: 17/09/2017 by Doom44x (1 review written)

I bought a jacket two weeks later it fell to pieces. I dud get another replacement but that one also fell to pieces too. The maje was airwalk. Last month I bought another one. Last week it pulled away from the stitching. I look it back and the manager totally annoyed me off saying that I had ripped it on something. When he wasn't even there when it pulled away from the stitches. So no refund or an apology for the quality of goods that I had paid for. Which arnt worth or are fit for their… Read Full Review

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★☆☆☆☆

“complaints totally ignored”

Written on: 01/09/2017 by colinlea99 (1 review written)

I paid for next day delivery, the order never arrive on the scheduled day, I have contacted them 3 times and still no reply or refund of the delivery charge. … Read Full Review

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★☆☆☆☆

“Please do not shop here.”

Written on: 21/08/2017 by Stevenske473 (1 review written)

Customer Services for Sports Direct Online is terrible. I will never shop here again. Read the reviews. This place deserves the bad reviews and does not deserve your business. Please shop elsewhere… Read Full Review

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★☆☆☆☆

“Never buying from Sports Direct again”

Written on: 12/08/2017 by Trujillo1973 (1 review written)

I ordered 2 LARGE T-Shirts from Sports … I ordered 2 LARGE T-Shirts from Sports Direct.com. However I received 1 Large and 1 Medium. I have emailed customer services 5 times over the past 2 weeks but no one has contacted me. Don't make the same mistake as me. Yes, the T-Shirts seemed good value at 2 for £17 but I have ended up with 1 T Shirt at £17 and 1 T-Shirt which is the wrong size that I'm going to have to give to a charity shop because Sports Direct aren't interested in correcting… Read Full Review

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Johnjbaker's Comment

Written on: 18/09/2017

Sounds very like what happened to me. Package totally open, 3 items missing. I signed for the delivery as damaged - as did the Hermes driver. Many emails ignored and eventually had to get Paypal to get me a refund for the missing items.

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★☆☆☆☆

“the worst experience in my life”

Written on: 02/08/2017 by rusinovci (1 review written)

Never ever ever order anything from Sport Direct, Ordered rebook shoe paid for brand new and i received second hand one , I contacted customer service that wasn't helpful at all. What kind of company is that they can't even provide you with freephone number , so i spent a fortune contacting them!!… Read Full Review

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★☆☆☆☆

“Terrible Service”

Written on: 08/07/2017 by thriftystrawberry (1 review written)

They just ignored my complaint. Sports Direct sent me the wrong item because 'they' had the wrong tag on the item - yet I had to pay the postage to return it. Not even so much as an apology for 'their' mistake, not to mention leaving me out of pocket with recorded postage. I'll never shop online or in store with Sports Direct again… Read Full Review

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★★★★★

“Trainers”

Written on: 01/07/2017

Purchased trainers from the website using click and collect and they arrived in store before 9 o'clock on the 4th day. Definitely would use again… Read Full Review

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★☆☆☆☆

“Horrible customer service at the Reading sportsdirect ”

Written on: 03/06/2017 by Delaneyid489 (1 review written)

Been to the shop several times but the staff there are extremely unfriendly and useless.One of the staff at women's section on the second floor even sweared at me using the F work when asked for help. Never will visit the store and won't recommend it to people who enjoy a pleasant shopping experience… Read Full Review

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★☆☆☆☆

“Horrible customer service at the Reading sportsdirect ”

Written on: 03/06/2017 by Delaneyid489 (1 review written)

Been to the shop several times but the staff there are extremely unfriendly and useless.One of the staff at women's section on the second floor even sweared at me using the F work when asked for help. Never will visit the store and won't recommend it to people who enjoy a pleasant shopping experience… Read Full Review

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★★★★★

“4 items bought! Perfect!”

Written on: 25/05/2017 by Sylviaw.mc (1 review written)

I just received the 4 items I bought, 2 swimsuits and jogging trousers. I took into account that the sizes are smaller than normal. I am a size 10 and ordered 14. They are absolutely perfect and I will not hesitate to buy online again… Read Full Review

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★☆☆☆☆

“Avoid this company at all costs! ”

Written on: 27/04/2017

Avoid this company at all costs! Just had a terrible experience at Sports Direct in Weymouth. Was trying to return a pair of shoes that were in my view faulty as the sole inside the left shoe was causing discomfort. I was told in no uncertain terms that I was wrong and that it wasn't their policy to refund. When I challenged this stating my consumer rights I was laughed at by a Manager. Myself and my wife spent over £250 there two days ago. I will not be shopping here again. Ever!… Read Full Review

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★☆☆☆☆

“why is this company allowed to trade?”

Written on: 23/04/2017 by MrAntiSportsDirect (1 review written)

Bought jogging bottoms, wanted to return them unworn. 'we don't give refunds, exchange or credit note only' When I complained 'by law we only have to provide two forms of action, and that we do' Will somebody explain how an exchange and credit note are different? Ultimately I have to spend the credit note with them, so it's STILL AN EXCHANGE!!!!!! why is this company allowed to trade?… Read Full Review

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★☆☆☆☆

“6 items were lost, no refunds, rude answers!”

Written on: 03/04/2017 by Nelka2003 (1 review written)

I ordered from sportsdirect many times but last time, in March 2017, i got my parcel, there was no damage but 6 things are lost,total cost 45,- euro. One of things was big cargo bag! I wrote them, but they refuse to send me my items, they said i should have the video of packing! I wrote them again but there was tge rude answer. They said, tge staff put my items, but theit ttcv is not available anymore. This is cheating. Nobody can believe thus company. Do tge video, i advice, when you… Read Full Review

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★☆☆☆☆

“Waste of time!”

Written on: 27/02/2017 by Janlaw28 (1 review written)

Received my delivery on 22/02/2017. Wrong item sent and I was charged for the item I ordered which was more expensive so I rang customer services who said I would receive the correct item I ordered on 25/02/2017 still waiting and nothing delivered. If I don't receive a full refund for item + delivery charge I will be taking this further… Read Full Review

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★☆☆☆☆

“No customer service”

Written on: 19/02/2017 by sophiae867 (1 review written)

Why don't customer service ever reply to your emails??? Yet there is no contact number to call!! I placed an order and paid for next day delivery, however it didn't come for 2 days. So I emailed to say I wanted a refund for the next day delivery charge and I have had no reply. I emailed again to chase it up and still no reply. This will be going to trading standards if I don't get a response soon. This isn't the first time either, last year my order was delivered to a completely wrong address… Read Full Review

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★☆☆☆☆

“Box of odd shoes”

Written on: 16/02/2017 by petermac1955 (1 review written)

Purchased a pair of shoes,what I got was a box containing Two odd shoes,one a 9 the other a 7,different colours and styles.contacted customer services and got a standard,could not care less reply,clicked on the relevent complaint and was advised to print off a return label and return,at my cost and to do it by recorded post. got the right ones in the end,got an E.Mail asking what I thought of the service,I told them.but do they care?doubt it… Read Full Review

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★☆☆☆☆

“Total rip off!”

Written on: 04/02/2017 by StephanyBrowne (1 review written)

Sports Direct is absolutely diabolical! Went to buy two swimming costumes, in the '2 for £14' offer but, as I bought a boy's and a girl's, I was told that the offer wasn't valid, and I would have to pay the individual price of £9 each! The labels are identical on each item, so there is no way of knowing that it has to be two per sex. It looks like the whole idea is to tell you when you get to the payment counter, so as you will pay the additional £4! I'll take my business elsewhere, where… Read Full Review

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★☆☆☆☆

“Rubish”

Written on: 15/01/2017 by nessi3377 (1 review written)

I have order 14 Long running trousers they send me regular! and now I have to pay for sending them back. Rubbish never again… Read Full Review

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★★☆☆☆

“POOR CUSTOMER SERVICE”

Written on: 07/01/2017 by bpb1234 (1 review written)

PAID FOR ORDER BUT WITHIN 5 MINUTES REALIZED I HAD MADE A MISTAKE. WITHIN 10 MINUTES I HAD FILLED IN CANCEL FORM FOR THE ORDER AND SUBMITTED TO CUSTOMER SERVICE. SO WITHIN 10 MINUTES OF MAKING/PAYING FOR ORDER I ASKED TO CANCEL. CUSTOMER SERVICE IGNORED MY REQUEST AND PROCESSED THE ORDER. I AM VERY UNHAPPY THAT I RECEIVED NO REPLY. CUSTOMER SERVICE NEEDS TO RESPECT ITS CUSTOMERS INSTEAD OF MAKING MONEY. MY SCORE IS 2/10… Read Full Review

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