Sports Direct Reviews - www.sportssdirect.com

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★★☆☆☆
1.7 / 5
18.3% of users recommend this
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Latest Reviews

★☆☆☆☆

“terrible service”

Written on: 13/07/2014 by jajanono (1 review written)

Recently I visited sports direct in chingford,to buy a new pair of football boots. I asked the shop assistant for a size 9 in two different trainers. After waiting for over 30 minutes a different person returned and by the a long que had accumulated. I ended up being the last to be served and was pleasantly told that neither shoe is available in a 9. I was not happy with the service as I didn't even receive an apology… Read Full Review

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★★★★☆

“Immediate exchange, no quibble”

Written on: 10/07/2014

My 6 week old Karrimor "waterproof" walking shoes leaked like a sieve in dew laden grass. Sports Direct Cirencester exchanged them with a smile even without a receipt. Cannot fault that service. Hopefully the new shoes will live up to their name… Read Full Review

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★☆☆☆☆

“Misleading signage and no refund, not even left the store”

Written on: 08/07/2014

Dont even deserve 1 star rating but cant leave zero stars, signage misleading picked up a baby England football outfit paid for it with other things, thought total was too much so checked items while still in store and then refused a refund when charged double the expected cost.. Really stroppy staff, talked to me like i was dirt on the bottom of their shoe. Plenty of good sports stores around, will never use this place again. Contacted customer service who were equally unhelpful.They said… Read Full Review

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★☆☆☆☆

“Awful would not recommend”

Written on: 07/07/2014 by Nikkidoc (1 review written)

Awful I asked for large men's got small boys , delivery was fast but not really any use if they send you the wrong item , sent the shorts back within a hour of getting them . Still awaiting the refunds that they need to do in 3 different transactions ???????? I can see me not getting the refunds as customer services rant the best either has ended up costing me a fortune on calls recorded deliver ect DO NOT USE… Read Full Review

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★☆☆☆☆

“COMPLAINT WAS NOT DEALT WITH ON MISSING ITEMS OF DELIVERY”

Written on: 03/07/2014 by Emelyh362 (1 review written)

Ordered a badminton racket 2 weeks ago. As illustrated on web the racket did not come with a case. I have never had a racket without a case previously. Complaints took longer than 5 working days to get back to which was their normal response time and the answer to missing case was "we will not be sending a case, please send item back for a refund". I was hoping to get the matter sorted, not for Sports Direct Customer services to just ask for item back. Very Unhelpful and poor customer service… Read Full Review

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★☆☆☆☆

“Mike Ashley is a thief”

Written on: 02/07/2014 by andy93 (1 review written)

Never order online, they will basically take your money. There's no customer service what so ever so if your item is worng/faulty(9/10 it will be)then be prepared to accept your losses as they will not help you in any way. Do not be fooled into thinking that because they are a big company you will receieve support and safety as this is not the case… Read Full Review

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★☆☆☆☆

“This store does not refund. !!!!!!”

Written on: 29/06/2014 by Ael01 (1 review written)

Bought a track suit yesterday in Croydon - it didn't fit so returned it today - company policy they don't refund ! No one told me when I paid for it - but it's written on the back of the receipt by which time you have bought the item - £65 down the drain - would never shop there again they couldn't give a toss - dreadful customer service !!!… Read Full Review

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★☆☆☆☆

“The Worst Costumer service ever”

Written on: 26/06/2014 by Mkt_phoenix (1 review written)

I placed an order. The order was sent and the tracking number took me to DHL site. Everything ok. The Order arrived at Portugal in 3 days. I waited 1 week, 2 weeks... and called to DHL. From DHL they told me that they also had a ticket open for that order because the package had never arrived to DHL... (WHAT) this is amazing. Both of this companies are paying a great service. SportsDirect who delivers the non existing package and DHL who put's it on the tracking and confirms all the steps even… Read Full Review

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★☆☆☆☆

“Karrimor notus walking shoes last only 4 months normal...”

Written on: 22/06/2014 by RylieKerr (1 review written)

Bought at sports directDecember for Xmas. Karrimor Notus Weather walking shoes. used 2/3 times a week max 5 miles each trip. not hiking up in the Lake District mainly a mixture fields and road use. The Walking shoes were worn out in 4 MONTHS! Took them back to sports direct store carlisle the store manager looked at them and said fair wear and tear. I Suggested that these were not casual shoes but advertised as walking shoes and should be expected to last more than four months. They said they… Read Full Review

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★☆☆☆☆

“crappy customer service”

Written on: 20/06/2014 by RebekahPennington (1 review written)

asked to be shown some running shoes. was taken in front of a wall and told to look myself. the sales personnel could not help in any way or answer any questions regarding the different types and models of the shoes. was then handed a wrong size at the counter. when I went to return it an hour later was told that was the only size they had and they could not return or have the right size ordered from another branch. 110£ gone down the drain. Never stepping into that shop again ever! waste if… Read Full Review

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★☆☆☆☆

“Horrific Experience”

Written on: 20/06/2014 by 65Patterson (1 review written)

I placed an online order at the beginning of May. My order came missing an item I had ordered and paid for. I contacted Sports Direct and they advised that my missing item would be sent out. Then I received a automatic email to say the item was no longer in stock. I then had to contact the company to request a refund. I had a reply finally on the 29th May stating my refund would be back in my bank account within 5 days. To date I have still not received my refund. I have tried emailing but had… Read Full Review

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★★★★★

“quick delivery”

Written on: 19/06/2014

i am happy with the quick delivery, i thought the clothes that i ordered were made out of bad material. i suggest this site to all people who want cheap but good clothes … Read Full Review

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★☆☆☆☆

“Cust Ser says online store nothing to do with High st...”

Written on: 19/06/2014 by Gianaz489 (1 review written)

I purchased a badminton racket at the weekend price £39.99 in store, I returned the racket back to the store yesterday to find they cannott give me credit note to use against another racket I want via their web site.. I rang Customer Services today and was told the online store is a seperate entity to the high street stores and that I can order offline and pay £3.99 postage, no opportunity to deliver to store free of charge. Bad customer service!!!Sports direct is a name I will never… Read Full Review

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★☆☆☆☆

“MISLEADING ADVERTISING”

Written on: 13/06/2014 by BryleeMcFarland (1 review written)

Visited my local Sports Direct store today, big display offering "2 for £6" on Slazenger t-shirts and vests.I chose one t-shirt and one vest from the rail, queued at the counter, only to be told that I couldnt have the items as 2 for £6 because they werent identical items! Despite my protestations that they were picked from the same display rail and that both items had the same "2 for £6" label hanging from them, they refused to budge! Needless to say I told them what to do with their offer… Read Full Review

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★★★★★

“Excellent service in-store”

Written on: 12/06/2014

I have not always had the best experience with Sports direct but praise where it's due. We had an online order that arrived wrong on the day it was needed to be used so I rang the Loughborough store expecting the usual response! Very pleasantly surprised by the manager who instantly offered to help and exchanged them without question on the spot. Excellent friendly professional response, highly recommend… Read Full Review

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★★☆☆☆

“S-L-O-W Delivery”

Written on: 12/06/2014 by Brigadeerdicklord (1 review written)

Go to the shop if you want to buy. Its been a week and they still haven't dispatched the delivery. My grandad is faster and hes got no legs… Read Full Review

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★☆☆☆☆

“only way to contact is email if you have a problem”

Written on: 10/06/2014 by Nealcu466 (1 review written)

ok placed an order for a 2 man 2 rib fishing bivvy (tent)and winter over wrap made by dunlop very got a fast delivery with it as well . sadly when i went to use the bivvy me and mate ady couldn't both fit in it only if we sat in deck chairs all night. came home got straight on to sportsdirect and no phone number to call and get it sorted only means of contact was email so i did the email along with pics to show them and about an hour later get an automated email stating someone will respond… Read Full Review

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★☆☆☆☆

“RUDE VILE CHAVVY CUSTOMER SERVICE”

Written on: 10/06/2014 by Jamyaz402 (1 review written)

Ordered a lot of kit for cycling, amongst the items one was a "PRE - ORDER" - PAY ATTENTION HERE, if there is a PRE-ORDER amongst your order the order will not be dispatched until the pre-order product becomes available. Ordered 4 JUNE - Anticipated Deliver Date - 14 July. Absolutely absurd, no inclination at point of sale/checkout online warning or giving you the opportunity to amend your order to remove the pre-order item (which incidentally was a £1 puncture repair kit). Without… Read Full Review

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★☆☆☆☆

“poor customer service”

Written on: 07/06/2014 by 293Rice (1 review written)

Sandals are nice but had to prise them off the top shelf myself, after asking staff and waiting more than 5 minutes for someone to help. Would have understood had they been busy. Not sure 3 staff standing and having a natter for 5 minutes constitutes being busy!! Proceeded to go upstairs for the ladies sandals and asked for some assistance was told no problem and yet again no help. Sooooooooo sports direct you can keep your sandals i'm going somewhere else… Read Full Review

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★☆☆☆☆

“first and last time ”

Written on: 05/06/2014 by max2310123 (1 review written)

about online, the worst experience ever,took 240 pounds from me over a week ago,still no delivery,called SD they saying Yodells fault, called Yodell they saying SD lying,called SD back said that, they replied by saying Yodell lying, and that is it,no more info they can give u. Waiting on the phone to SD for average over 10 min on 0845, and customer service dead (my computer saz NO) that kind of stupidness ,dont know anything. People honesly,DONT BOTHER , cheap clothing--"cheap service" that… Read Full Review

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