Sports Direct www.sportssdirect.com Reviews
Latest Reviews
★☆☆☆☆
“Fathers Day ruined ”
Written on: 16/06/2013
It has been 3 weeks since I first placed my order and paid £3.99 for my item to be delivered in 3 – 5 working days. On 1st June 2013 at 12:14 I placed my order for a football shirt that I was going to give to my dad for Father’s Day. On Wednesday 12th of June I became concerned that the shirt still had not arrived so I rang up the customer service team to find out what was going on. They explained that they did not know where the package was and that they would replace the order for... (read more)
★★★★★
“Excellent value and quick delivery”
Written on: 12/06/2013 by JenPrev (3 reviews written)
I placed my order on Tuesday and received it on Wednesday. Wow. All the items were there and exactly as described. Everything true to size. Good choice of casual clothes. Quality OK, for the price. In fact the prices were amazing. I didn't pay more than a few quid per top. I just hope things wash OK. Very pleased and would use again. (read more)
★★★★★
“Great value and service from Sportsdirect”
Written on: 10/06/2013 by Banesh
I live in southern Ireland and apart from very good value for money, the service from Sportsdirect is really excellent. For example if I place an order on a Thursday the goods will come by courier the following Thursday at the latest. Friends and family who buy regularly from Sportsdirect all have the same positive experience i.e. value for money and fast delivery. An interesting fact about this company is that the online prices are far cheaper than those in the high street stores,at least... (read more)
★☆☆☆☆
“useless”
Written on: 05/06/2013 by inca66 (1 review written)
we ordered a replacement tent pole for our son,we needed it urgently so we arranged and paid for 24 hour delivery,when the parcel didnt arrive we phoned yodel and were told it hadnt reached them in time for the 24 hour service,had i known yodel were involved i wouldnt have gone anywhere near sportsdirect,so anyway i phoned sports direct to complain,customer service were totally indifferant,they did refund the extra money for the next day delivery but this hardly made up for our son who was... (read more)
★☆☆☆☆
“False Tracking Information”
Written on: 31/05/2013
I ordered a cross trainer from them 10 days ago and it still hasn't arrived. They took the £90 from my bank account immediately. They have provided me with a false tracking number that doesn't work in the Yodel website, and every time I send them an email they respond with an automated message, each with the same fake tracking information. Terrible service, I won't buy from them again. Take this as a warning. (read more)
★☆☆☆☆
“Sportsdirect still in business? Why? How?”
Written on: 28/05/2013 by against52 (1 review written)
15 Days ago I placed an order for trainsers for my son and within a day got a mail saying it was despatched with tracking no. I followed this - 'awaiting collection' was stated. I've clicked that link several times since and get the same message. I still do 14 days later. You go to complain on the SD website and get an email (the same email!) with the tracking no on. Same result when you follow it. Whatever you put in the complaint, the same email is received. There is nothing else to do, I... (read more)
★☆☆☆☆
“ AVOID SPORTS DIRECT RETAIL OUTLET - HIGH WYCOMBE”
Written on: 22/05/2013
After spending nearly £100 I attempted to return two low cost faulty items (total value £8). The sales assistant and store manager would not accept that the goods were faulty, although they plainly were, and refused to give me a refund - offering instead a credit voucher. I asked if this could be used for their online store since an item I wanted was not available in the retail outlet but via their online operation. I was told that the two do not operate as one and the way the conversation... (read more)
★★☆☆☆
“need to know”
Written on: 19/05/2013 by dontrippp
hey I stay in san Gabriel California USA and I want to order some reebok shoes and was wondering if this site is safe ??? (read more)
Maxlondon's Response to dontrippp's Review
Written on: 25/05/2013
The site is safe. I buy often from the shop itself haven't tried the website. My friend ordered from Sweden and had no problem. Now... I want to order... but looking at these reviews !! I think I leave it. It's a company which has grown because the low prices, and of course, low prices means low customer service. I got an order of more than £200... but I think I leave it and try to go to the shop.
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★☆☆☆☆
“Poor (non-existent) online service & Poor quality”
Written on: 17/05/2013
Waited over a month before my order which was further delayed with no reason given. Could never speak to anybody and just received automated replies which had no bearing on my requests - HUGELY FRUSTRATING!!! There were two items on pre-order which I later understood had not come in despite the claims that they had. I missed two cricket matches because of the incompetence of these people, waiting for all my cricket gear to come through whcih I ordered online through sportsdirect! They make... (read more)
★☆☆☆☆
“They never have what they display”
Written on: 13/05/2013
Usually I went to buy trainers for kids but never ever have what they display (read more)
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Showing 1 - 10 of 591 Reviews
★☆☆☆☆
“NEVER USE IT !!!!”
Written on: 10/05/2013
bought a lot of items from this online shop. when got my goods,whas in shock. there was really USED shoes,with dirty sole,an inside shoes whas vole from using. very disappointed. I tried to contact Sportsdirect the following day but without lock.(they said i need psot item back for refund money or exchange, also i need pay for delivery cost .) I tried again and again and then phoned them several times, but all I got was an answeringmachine who adwised me to visit their website. Deffently... (read more)
★☆☆☆☆
“lack of care ”
Written on: 07/05/2013
lack of intrest in none delivery , takes the money that you wont get back do not buy from this firm ever (read more)
★☆☆☆☆
“Terrible experience from start to finish”
Written on: 07/05/2013 by yopmail
Customer service is non existent with this site. If you have a problem you will just receive a series of automated responses with no hope of speaking to an actual person. I ordered a rugby shirt for my sons birthday. My purchase arrived two weeks late and when I finally got it the packet had already been opened and the tshirt was pulled & stained. It was obviously a returned item that had been shoved back in the bag and put back on sale. Avoid this site at all costs it stinks. (read more)
★☆☆☆☆
“Bought for my husband ”
Written on: 06/05/2013 by Nastio
To be honest. Customer service is disgusting! I like to buy staff from where but PLEASE change you customer service!!!! (read more)
★☆☆☆☆
“Worst online shop ever!”
Written on: 04/05/2013
Placed and order that was canceled without even informing me. The product I ordered was still promoted on the website 2 days after canceling my order so I have no idea, why my order was cancled (payed via paypal) After that I worte a mail at the so called "custom service" to delete my account. Never got an answer. Instead I get 2 spam mails per day. Asked again to delete my account (not only to not send me spam - I just don't want them to have me in their databases) No answer at... (read more)
★★★☆☆
“Second hand shirt”
Written on: 02/05/2013 by dasfs
Yeh just got my order as well, one of the shirts was definetly worn by someone else for a while its neckring was soft and out of shape (read more)
★☆☆☆☆
“NO CUSTOMER SERVICE!”
Written on: 01/05/2013 by john2648967
Do not use this company because if you need any help or anyone to answer a query you have no chance of contacting them. I needed to complete an order but wanted advice on why it had not completed. Could not get through as the phone message just said we are busy GOOD BYE! (Phone down) I e-mailed, Facebooked and Tweeted as well and no one could be bothered to get back to me to complete the order. No customer SERVICE at all. (read more)
★☆☆☆☆
“Poor”
Written on: 27/04/2013 by 77smac (1 review written)
Ordered 3 items which they billed me for then they invoiced me for a completely wrong single item and sent that instead, there was no easy way to cancel the order due to there mistake, they have not acknowledged or replied to my emails!! I have spoken to my bank and they "WILL" have my money returned to me and I will not be returning the wrong item out of principle!! In my online shopping history these guys are the worst I have come across, spend your money somewhere else (read more)
★★★★★
“Great!”
Written on: 27/04/2013
The order was delivered within 3 work days from UK to Germany with DHL Express! A nice gift, a big "SportsDirect" cup, was attached. The article is impeccable, I like it! My best compliments! (read more)
★★★★★
“Great prices, great selection”
Written on: 26/04/2013
I've used Sports Direct numerous times and never had a problem with them. The prices are pretty much unbeatable. I use them almost exclusively for the kids outdoor gear. (read more)
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Showing 11 - 20 of 591 Reviews
★☆☆☆☆
“Awful”
Written on: 26/04/2013
Ordered walking boots for next day delivery. Cancelled the order the same day having seen other reviews. No option to contact by 'phone or Email - just unusable "contact us" on website with no useful options to say what the problem is. Order not cancelled as requested - no attempt to deliver on the due date - Easter then got in the way and first attempt to deliver was after that. Despite further letter to say do not deliver, goods delivered - in damaged packaging - 2 weeks later. I then... (read more)
★☆☆☆☆
★★★★☆
“Discount sports goods - several orders and no issues.”
Written on: 22/04/2013 by JamesLW (6 reviews written)
They will not win any quality awards, but are you seriously going to get £4 shorts anywhere else? Nope. I've bought sports socks, running shorts, a pair of jogging bottoms and even a snowboarding helmet over the course of 2-3 years. All items have arrived rapidly (I paid for next day, but i'm impatient sometimes). You can raise them on the phone, but be prepared to spend 30 mins waiting. Once you get through to them they are surprisingly good. (read more)
★☆☆☆☆
“make it easier to cancel pre item orders”
Written on: 22/04/2013
sorry but trying to cancel pre item order for ages and it wont let me do it (read more)
★☆☆☆☆
“really bad”
Written on: 20/04/2013
They cancelled most of the items on my order and still charged me £3.99 postage for a pair of socks that cost me £1.00, when i complained they simply said if i don't like them take them bake to a store for a full refund (minus any postage costs). not bad £4.99 for 1 pair of socks.I will never order from there again. (read more)
★☆☆☆☆
“Truely the most terrible sportswear company to buy from!!!”
Written on: 19/04/2013 by joshuabuyer (1 review written)
If you're reading this then I'm sure you've seen all of the negative reviews and are either yet to purchase or unfortunate enough to have already made a purchase. If you're the former then please do yourself a favour and DO NOT ORDER from this truly awful company! I ordered nearly £360's worth of running gear from sportsdirect due to their price being considerably lower than other retailers especially when considering the RRP. I received my order in a couple of days, no problem there, but... (read more)
★☆☆☆☆
“Absolutely shocking service!!!”
Written on: 16/04/2013 by Angrybirds12345
On two seperate occasions we have been sent the wrong item in the packaging of the actual items we ordered! 2 weeks ago, my fiancé ordered a pair of goalie gloves, he has expensive taste so they weren't exactly cheap! It turned out that they had put of pair of cheap, pathetic looking gloves (worth £6 according to sports direct website!) in the packaging of gloves worth £50! We put this down to being a mistake so I then ordered a pair of more expensive ones as a surprise to make up for... (read more)
★☆☆☆☆
“Terrible, Terrible Online Retailer”
Written on: 15/04/2013 by andyb213 (1 review written)
Ordered a pair of trainers for someones birthday and ordered with plenty of time to ensure delivery on time. The package arrived on time but with the wrong pair of trainers (a much cheaper pair). I sent three emails and got no responses so I had to take them into the store and swap for a different pair as you can only get refunds online. Still waiting for a response from them. I would never use them again and would pay more elsewhere as at least there is more chance of receiving the goods... (read more)
★☆☆☆☆
“Please HELP me, somebody!!!!!!”
Written on: 12/04/2013 by Daniel84 (1 review written)
Hy, I'm from Romania, i want to place a order on Sportsdirect on 09/04. The order was 400 euro, i place the order but i didn't receive any mail, but the money were taken from my account. I sent over 20 mail but no answer. At customer service nobody is answering. Please cam someone to tell me a number where can i contact them? In this case they send my money back o I lost my money? Thank you for help. (read more)
★☆☆☆☆
“Shoes never arrived!!!!”
Written on: 12/04/2013
Ordered a pair of shoes and waited the full time for them to arrive. Called up and was told that they'd been delivered and nobody had opened the door so a card had been left. I was home the whole week and there was no card. Then told they would be delivered again next day. Waited all day and no luck. Again told that nobody had opened the door and left a card. I checked the details and I had entered the correct address so that isn't the problem. Now they've been sent back to the warehouse and... (read more)
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Showing 21 - 30 of 591 Reviews
★☆☆☆☆
“Never again”
Written on: 11/04/2013 by 4PEE (1 review written)
Two orders with this dreadful company. First order, everything was Ok, second held back due to 1 pre-order item (which I had not ordered)customer services don't want to know there is no communication just automated replys so I had to cancel card to stop payment will never shop with this company again. (read more)
★☆☆☆☆
“item was PREVIOUSLY OPENED”
Written on: 11/04/2013 by kuuko
One of item - creatine capsules , was previously opened. I remove top of the box and safety foil was missing. Then I count capsules, and instead of 160 capusles, there were only 150. This is very terrible experience and I would never believe, that this could happens. I dont know what to do now, cause I dont have a time and dont want to spend money to send it back, but Im a bit afraid to use it, as I could not be sure, if someone didnt fill box with something else! I will try to solve problem... (read more)
★★★☆☆
“Good overall experience.”
Written on: 07/04/2013
I made 2 orders from the online shop. Both arrived in three days (Greece). All items in great shape with their tags on. Good quality and fast delivery (DHL). There were some missing items in 2nd order (some pairs of socks). Customer service is really bad (1 week since my email and still no respond). However it'a a matter of a couple of pounds so I don't bother a lot. Hopefully there will be a solution. (read more)
★★☆☆☆
“Next day delivery 3 days later!!”
Written on: 05/04/2013 by katews2 (1 review written)
I ordered 2 jumpers for my son on Wednesday 27th march paid extra for the next day delivery because the bank holiday was approaching and normal delivery would be delayed. I finally get the jumpers on sat 30th march 3 days later!! The jumpers are nice and a good price but their customer service is crap!!!! I have used the online email service to send a complaint and all I get is an automated reply saying the parcel is with the courier, They have no specific complaints procedure online. I... (read more)
★☆☆☆☆
“On-line order missing 1/2 item of waterproof suit! ”
Written on: 03/04/2013
We have bought many items in the shops directly at Sportsdirect, especially in UK and Belgium (where we live). We decided to try the on-line order in UK for our Easter break. The 2 parcels arrived within the assumed deadline, though 1 parcel was delivered to the sisters next door neighbour. the first parcel was good. However, the second parcel was missing the raintrousers in the golf waterproof suit! and a polo Tshirt in size woman size 8 (XS) turned out to be a girl size. We wrote several... (read more)
★☆☆☆☆
“Disaster”
Written on: 31/03/2013 by kargos37 (1 review written)
I'd placed my order 04.03.2013. My wife received order in Latvia 4(!) weeks later. When she opened the package she was shocked. Instead of t-shirts and shorts (valued 69 Euro) she received some garbage-looking thermal pants and shirt (valued 20 Euro). Now I must to return them this garbage and pay my own money for that! Disaster! Not recomend this garbage shop to anyone! (read more)
★☆☆☆☆
“I WANT MY ORDER NOW SPORTSDIRECT/YODEL DELIVERY!”
Written on: 29/03/2013 by Gemini11
ORDER NOT RECEIVE ON TIME WITH EXPRESS DELIVERY I paid for Express Delivery to receive my order the next day but It's been two days and i still haven't receive it. WHY DID I PAY EXTRA 2 POUNDS FOR EXPRESS DELIVERY AND THEY ARE GIVING ME THE STANDARD DELIVERY SERVICE!? NOW I WANT A REFUND! Now it is Friday, and the tracking says (only said today after two days!) the expected delivery date is on Saturday. I wanted to contact sports direct's customer service but I can't find the number... (read more)
★☆☆☆☆
“DO NOT USE THIS COMPANY”
Written on: 27/03/2013
Two orders with this dreadful company. First order, everything was held back due to 1 pre-order item (which they don't tell you) - for which I paid for 24hr delivery - it took 12 days My second order to sports direct and problems again. Well done SD - that's a 100% failure rate already. I paid the extra for next day delivery, and received an e-mail from them stating the order has been dispatched. I tracked the order to MyYodel, however they are not aware of this yet as the order has not... (read more)
★☆☆☆☆
“My Experience”
Written on: 26/03/2013 by paulcdavis (1 review written)
Purchased some Nike trainers from Sports Direct Online, paid approx £6 for next day delivery, they arrived promptly but were clearly second hand, stitching undone and scuff marks on them I returned them, having to pay another £6 postage, they then took about 10 days to send new ones which wearing twice they are falling apart, have contacted customer services several times and have constantly been ignored. Worked out expensive paying the extra postage. I put a review on the sports Direct... (read more)
★★☆☆☆
“Positive experience turned bad: DON'T PRE-ORDER ITEMS”
Written on: 25/03/2013 by Missp1601 (1 review written)
I have shopped with sports direct many times and each time, they have been good. However, my latest experience has made me very wary. After ordering my children's sports shoes for Easter, I decided to include a track suit that was on a pre-order. At no point during the checkout process was it made clear that the WHOLE ORDER would be held back until this item could be dispatched. Apparently this is highlighted when you click to buy the item. Not at the point of purchase when you are... (read more)
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Showing 31 - 40 of 591 Reviews
★☆☆☆☆
“Avoid ”
Written on: 25/03/2013
They do not give your money back!!!! Only a useless credit note. What happened to looking after the customer? Will not be going back. (read more)
★☆☆☆☆
“terrible”
Written on: 24/03/2013
I placed a order on the 20th got a e-mail that night saying the order had been cancelled no reason given and to reorder.I ordered again same thing happened order cancelled.Then checked my bank next day and they took the money out for both orders.Have now sent about a dozen e-mails no reply.Useless company avoid. (read more)
Tamara4's Comment
Written on: 27/03/2013
It's happend to me as well, I place the order on 20th March, was cancelled on 21, I place second order, over 300£ each.Both were cancelled.I called them on 08717037297, a customer phone number, I've been advised to send an email with my ID's, I sent all my ID's even utility bill. Still wait for reply.I sent them 4-5 emails, no answer.Now I rise an order again because I need some items, my order is awaiting for validation status since yesterday, perhaps it will be cancelled as well. I want to mention that last year I spend over 1000£ online on sport direct and the service was good.I realy want to know what's happend and WHO is jocking like that.
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★★★★☆
“Good value, good service, no complaints”
Written on: 24/03/2013
I have used sportssdirect twice (Jan-2012 and now Mar-2013). The first time I ordered only 1 item, and the second time I ordered 8 items. In both occasions I received all the items I ordered in good conditions. Also, both purchases were good value for money. The first delivery took slightly longer than what I expected. On the other hand, the second delivery (now in Mar-2013) was in a very reasonable time, 5 days after ordering. This was an international delivery. I felt the need to actually... (read more)
★☆☆☆☆
“WORST RETAILER EVER”
Written on: 21/03/2013
I purchased items online from sportsdirect, they sent the wrong items twice, impossible to speak to a real person(couldn't ever get through on the phone), email replies were a standard "return for a refund or replacement". I eventually got a refund for the goods only by pursuing a claim through paypal but still left out of pocket because I wasn't refunded for delivery or two lots of return postage for the wrong items they sent All in all cost me £12 to get £28 refund. DON'T EVER USE THIS... (read more)
★☆☆☆☆
“FAILED TO NEXT DAY DELIVER”
Written on: 20/03/2013 by ventura2012
Ordered item and paid extra for next day delivery. Yodel currier tracker said wrong information so could not track parcel. Parcel never arrived. several emails which just gave auto response and several unanswered phone calls taking 15 minutes to get to 12th in queqe before hanging up. Never use sports direct again (read more)
★☆☆☆☆
“Missing Item”
Written on: 18/03/2013 by avoidsportsd (1 review written)
I placed a large order, a pair of trousers were missing from the box. I emailed them, no reply. I visited my local store they gave me a phone number to contact customer services. I called. On hold for 25 minutes. The girls said she would refund the money, but not the postage charge I incurred when I placed a seperate order for the missing trousers, she said if I had called them, they would have sent them out. I said it doesnt give a number on the web page, just says to contact them you... (read more)
★★★★★
“Some positive feedback”
Written on: 15/03/2013
I thought I'd write a review of my experience purchasing goods online from sportsdirect.com seeing as I read so many negative reviews on the internet. I purchased 2 items for delivery to northern ireland and can only recommend highly the service this site provides. I got a bargain from the discounted price over RRP and was kept well notified of the PROMPT delivery, and status updates received by yodel. I would definitely use again without hesitation. (read more)
★☆☆☆☆
“I ordered 4 items 2 tracksuits where faulty one was...”
Written on: 15/03/2013 by Bushke (1 review written)
I ordered 4 items 2 tracksuits where faulty one was the wrong size and an other was missing the pants. After 7 e-mails i finnaly got a reply. 30% discount for the pants missing and i could send back the wrong size and they wouldd refund my shipping costs. I had to make a photo of the shipping bill whitch i did. I ONLY RECEIVED A REFUND FOR THE PRICE OF THE TRACKSUIT THEY SEND WRONG. Send over 10 e-mail to them but no reply. Luckely i paid with VISA so i can still open a claim with them. Over... (read more)
★☆☆☆☆
“missing items from my order not first time”
Written on: 14/03/2013
I missing items from my order not first time. I sent about 15 messages to customer service SPORTSDIRECT COM waiting 3 weeks on answer and nothing.I do not recommend to do purchases in sportsdirect com (read more)
Avoidsportsd's Comment
Written on: 18/03/2013
call them on 0845 1299230
I went into the shop to complain about items missing from my order. They gave me the number. I was on the phone for 25 minutes, but evetually got through to someone who gave me a refund, hop this helps.
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★★★★★
“Good Value, excellent”
Written on: 14/03/2013 by Silvahernani
Easy to order, good value, and everything went as expected, and plus, i received a gift from sports direct, it's just excellent. i am morethan satisfied. i foud the sneakers that i couldn't find anywere else in my country (portugal)I would surely recommend this service to my friends or my family. (read more)
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Showing 41 - 50 of 591 Reviews
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Jenndrew's Comment
Written on: 16/06/2013
Couldn't agree more, Greenford branch did the same thing to me, customer service non existant, actually went to the exchange and returns counter to be told no refunds!!!!! The thing that gets me was the fact that I had specifically asked if I could get a refund if the clothes didnt fit and was told 'no problem'. Like you I also asked if I could use the gift voucher on line or even if they could order what I wanted to the branch.. again a flat NO. Thought businesses ran on reputation and customer service but they didnt even have a brain between them to come up with a solution for me. Asked if the had the larger sizes in branch, I got 'DONT KNOW' What the hell are computers for if you dont even have a list of stock items. Really hacked off and like you, I'm NOT going to leave it there. APPALLING !!!!! If 70% discount means 70% service then charge me full price any day of the week!!!!!!!!!!!!!!