Pro Direct Soccer Reviews - www.prodirectsoccer.com

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★★☆☆☆
2.3 / 5
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Latest Reviews

★☆☆☆☆

“Deliver, maybe next month...”

Written on: 18/08/2014 by ColemanSawyer244 (1 review written)

yet another one of those on-line companies who don't do what they say they will. I ordered shoes and get an order acknowledgement confirming expected delivery timeline. their tracking service with royal mail tells me the shoes are still in Exeter when they should be here in North London. If you are happy to sit and wait a month for what you order this is the company for you, if you want them when promised try somewhere else! RUBBISH… Read Full Review

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★★☆☆☆

“5/6 delivery but after you pay ,you receive an email 7-14”

Written on: 16/08/2014 by GilbertoAlmeida376 (1 review written)

I have ordered a pair of boots .The shipping had to be for Romania meaning 5/6 Bussiness Days.After I paid the boots online I`ve got an email that said:"Please have patience you have ordered overseas so expect 7-14 days". How is this possible to lie until I give them money ?After that it`s a another story… Read Full Review

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★☆☆☆☆

“Non existing customer service”

Written on: 14/08/2014 by robw6457 (1 review written)

My son was in need of a new football, he told me about pro direct as he had got his last pair of boots off them and was very happy with them, so i ordered the ball he picked, this was 22/07/2014, unfortunately i didnt realise at the time that the ball was not in stock, but thought it wouldnt be long b4 it was, how wrong could i be, it is still not in stock :(, around 2 weeks ago i emailed them using the onsite service, had no reply so i emailed them again a week later, again no reply, so today… Read Full Review

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★☆☆☆☆

“Dont give them your money !”

Written on: 13/08/2014 by AntwanDiaz418 (1 review written)

I ordered 20 soccer balls two months ago and I still didnt received my order. They never answer to my mail or to my phone calls ! Avoid them !… Read Full Review

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★★☆☆☆

“NOT GOOD AT ALL!!!!”

Written on: 01/08/2014 by 124Price (1 review written)

I seen the site recommend to me by a friend. It's safe to say after my order I won't be recommending them to anyone. Let's start of with the delivery, so I ordered my items on Friday at 11 am for Saturday Delivery of which I paid £9.85 for. I range them for the track information, for them to tell me the driver didn't get the order in time... At 11 am in the morning? After the delivery scenario and it finally arriving on Tuesday (Yeah they refunded me, but it took me 3 calls to get it… Read Full Review

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★★★★★

“Best online shopping experience ever ”

Written on: 18/07/2014 by Moshes476 (1 review written)

I order off pro direct twice both times with no problems what so ever the site is flawless with 100% authentic items… Read Full Review

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★☆☆☆☆

“TERRIBLE ”

Written on: 06/07/2014 by Schultzql37 (1 review written)

Ordered football boots for next day delivery. Order confirmed a day later and football boots not received until after the weekend thereby defeating the purpose of next day delivery. Would not recommend… Read Full Review

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Chipsance22's Comment

Written on: 18/07/2014

Exactly the same has just happened to me!!

Ordered Rugby boots on Thursday @ 1pm for Next Day Delivery at a charge of £5.95
Received email today, Friday, with notification of Dispatch details!!
Won't be delivered now until Monday…
Called Customer Services and had a rant…. They have agreed to refund the full cost of delivery and take an extra 10% off the cost of the boots.
Still pretty miffed though, as this was a birthday present for my son!

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★☆☆☆☆

“Purchased a jersey but never got it! Didn't got money...”

Written on: 19/06/2014 by Alejandro410 (1 review written)

I purchased a jersey there. I paid for it but didn't got it! I wrote several times to the customer service but they said that they couldn't help me!! WORST ONLINE SHOPPING EXPERIENCE EVER!!!! :'(… Read Full Review

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★★★★★

“No problems at all.”

Written on: 21/05/2014 by Leachdq300 (1 review written)

I bought shoes from this store, arrived on time, however they weren't the correct size. Returned them since I was going to buy them in person instead, and got all my money back. All very quick with no problems… Read Full Review

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★☆☆☆☆

“Do not buy from, customer service approach is "go away"”

Written on: 06/05/2014 by ncCook382 (1 review written)

I have purchased from this company on a number of times, we are based in New Zealand and order high end football boots. They advertise free personalisation, I have had good service until raising an issue around the placement of personalisation on the boot, with my latest order. I purchased two pairs of Nike Hypervenom boots over six months, the first pair was personalised on the outside of the boots, the second moved to the inside of the boot. I asked them to explain why had this changed? I… Read Full Review

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★☆☆☆☆

“The boots are fake never purchase anything from this...”

Written on: 30/04/2014 by hvBlackburn169 (1 review written)

This website sells fakes and should be reported to the trading standards. First of all i recieved my item after 7 days which wasnt bad, but it was the wrng colour also you can see the glue on the boots at the bottom. The boots are already a mess nd i hav not even touched them. If i was to play maybe 3 games of football i think these boots will snap in half. Please do not buy from this wensite i advise you… Read Full Review

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★★☆☆☆

“Worst time ever!!!!!”

Written on: 27/04/2014 by pqWilkinson308 (1 review written)

This company is so badly run and organized. Personally, I order some pre order boots and to my surprise, after three weeks they said they didn't have them. Who does that? They are very badly organized and do not or take very long to answer to your emails. If you want to buy from this website I do not recommend it unless you have very good patience and a good temper. Have fun if you ever choose to buy from them… Read Full Review

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★☆☆☆☆

“Awful Customer Service - stay away from them”

Written on: 08/04/2014 by mgr35 (1 review written)

I ordered boots for my son. They emailed back to say they needed more information about the credit card which I promptly supplied. I then waited about 4 weeks and they didn't arrive. When I contacted them they said that they had cancelled the order because they had the wrong billing address. They did this without informing me, therefore my son waited 4 weeks for something that was never going to arrive. Very poor customer service - I would endeavor to avoid using them if you want to get your… Read Full Review

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★☆☆☆☆

“RUBBISH DELIVERY”

Written on: 24/03/2014 by Shelby181 (1 review written)

I have an email saying delivery Saturday, I paid for next day delivery and I waited FOUR yes FOUR days. Then got passed around people when I complained. SAVE YOUR MONEY GO TO A SHOP a good deal is only good if it works. Clearly it dosent… Read Full Review

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★☆☆☆☆

“customer service phone line at 10p a minute, NO THANKS”

Written on: 05/03/2014 by Akbromley (1 review written)

i ordered my son a pair of football boots, thankfully my credit card didnt gobthrough, just ascwell reading the reviews on this site. I would have been happy to pay for my oder over the phone, but when the calls are charged at 10p per minute, so I purchased elsewhere... I see Pro direct have not responded to any of the feedback from their clients, so suggest others give them a miss... I did call my bank and found out Pro Direct dont have any internet security, thats why they didnt authorise… Read Full Review

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★☆☆☆☆

“Did Not Accept the Return”

Written on: 05/02/2014

I ordered a pair of cleats for my nephew. When he tried it, it was tight, so we ordered him a new pair. When I returned the shoe to them they asked what I would like to do. I said, "you can refund the money since I already purchased a shoe of the right size from your company." They replied back saying the shoe I had returned was not in condition to be sold again. I sent the shoe back to them after my nephew tried it for 10 seconds. 10 seconds!!! So they are going to ship the shoe that I had… Read Full Review

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★☆☆☆☆

“There are better options out there: stay away from...”

Written on: 04/02/2014 by mecit (1 review written)

On Christmas day I discovered they had shipped me the wrong item and contacted them immediately. No response to the first e-mail. I sent another one a few days later and they offered to replace the wrong item, but I had to pay for the shipping cost for the return. Since it was their mistake, I refused and they offered a pre-paid shipping label. In mid January, I received an e-mail that my return/exchange was processed and the replacement item had been dispatched to me. At the beginning of… Read Full Review

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★☆☆☆☆

“Still haven't filled the order. ”

Written on: 21/01/2014

Ok, keeping it simple. Ordered Dec. 3rd, received 1 pair of cleats of the 3 pairs ordered. Contacted them by email to follow-up on missing shoes. No response. Second email sent. Several days later response saying shoes shipped. No tracking number? Asked about tracking number, could not provide it, said was shipped Fed-ex without one(not possible). Before I can ask how that is possible, I receive an email from them attached to my original email. Basically states they are working on it. totally… Read Full Review

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★☆☆☆☆

“BAD CUSTOMER SERVICE AND BAD COMPANY”

Written on: 06/01/2014 by Prodirectsoccerisascam (1 review written)

I ordered some Nike turf shoes on December 25, 2013. They should have been here January 04, 2014 because the shoes were released on January 3rd but i paid extra for priority shipping. I tried 6 times to cancel the order. No responses. I tried contacting through twitter and Facebook but no change. I want a full refund of $77.14 but no one answers my emails and they took my money. I want my money back and I don't want no product anymore. It was a bad decision to choose this site. Stick to… Read Full Review

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★☆☆☆☆

“Illegal service, avoid at all costs”

Written on: 25/12/2013

I placed an order which was displayed IN STOCK, to be delivered in 2-3 business days. However, after processing this order and giving payment and delivery details it said that the item was currently OUT OF STOCK. I therefore cancelled the order. However, 1 MONTH LATER I was charged and received this order without my permission. This was a new transaction that happened without my authorisation and against their own terms and conditions. It is unfair commercial practice and prohibited by law… Read Full Review

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Prodirectsoccerisascam's Comment

Written on: 06/01/2014

have you received your stuff yet? did you get a response? How long did it take? im stuck in this position.

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