Pro Direct Soccer Reviews - www.prodirectsoccer.com

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★★☆☆☆
2.3 / 5
33% of users recommend this
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Latest Reviews

★★★★★

“Best online shopping experience ever ”

Written on: 18/07/2014 by Moshes476 (1 review written)

I order off pro direct twice both times with no problems what so ever the site is flawless with 100% authentic items… Read Full Review

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★☆☆☆☆

“TERRIBLE ”

Written on: 06/07/2014 by Schultzql37 (1 review written)

Ordered football boots for next day delivery. Order confirmed a day later and football boots not received until after the weekend thereby defeating the purpose of next day delivery. Would not recommend… Read Full Review

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Chipsance22's Comment

Written on: 18/07/2014

Exactly the same has just happened to me!!

Ordered Rugby boots on Thursday @ 1pm for Next Day Delivery at a charge of £5.95
Received email today, Friday, with notification of Dispatch details!!
Won't be delivered now until Monday…
Called Customer Services and had a rant…. They have agreed to refund the full cost of delivery and take an extra 10% off the cost of the boots.
Still pretty miffed though, as this was a birthday present for my son!

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★☆☆☆☆

“Purchased a jersey but never got it! Didn't got money...”

Written on: 19/06/2014 by Alejandro410 (1 review written)

I purchased a jersey there. I paid for it but didn't got it! I wrote several times to the customer service but they said that they couldn't help me!! WORST ONLINE SHOPPING EXPERIENCE EVER!!!! :'(… Read Full Review

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★★★★★

“No problems at all.”

Written on: 21/05/2014 by Leachdq300 (1 review written)

I bought shoes from this store, arrived on time, however they weren't the correct size. Returned them since I was going to buy them in person instead, and got all my money back. All very quick with no problems… Read Full Review

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★☆☆☆☆

“Do not buy from, customer service approach is "go away"”

Written on: 06/05/2014 by ncCook382 (1 review written)

I have purchased from this company on a number of times, we are based in New Zealand and order high end football boots. They advertise free personalisation, I have had good service until raising an issue around the placement of personalisation on the boot, with my latest order. I purchased two pairs of Nike Hypervenom boots over six months, the first pair was personalised on the outside of the boots, the second moved to the inside of the boot. I asked them to explain why had this changed? I… Read Full Review

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★☆☆☆☆

“The boots are fake never purchase anything from this...”

Written on: 30/04/2014 by hvBlackburn169 (1 review written)

This website sells fakes and should be reported to the trading standards. First of all i recieved my item after 7 days which wasnt bad, but it was the wrng colour also you can see the glue on the boots at the bottom. The boots are already a mess nd i hav not even touched them. If i was to play maybe 3 games of football i think these boots will snap in half. Please do not buy from this wensite i advise you… Read Full Review

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★★☆☆☆

“Worst time ever!!!!!”

Written on: 27/04/2014 by pqWilkinson308 (1 review written)

This company is so badly run and organized. Personally, I order some pre order boots and to my surprise, after three weeks they said they didn't have them. Who does that? They are very badly organized and do not or take very long to answer to your emails. If you want to buy from this website I do not recommend it unless you have very good patience and a good temper. Have fun if you ever choose to buy from them… Read Full Review

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★☆☆☆☆

“Awful Customer Service - stay away from them”

Written on: 08/04/2014 by mgr35 (1 review written)

I ordered boots for my son. They emailed back to say they needed more information about the credit card which I promptly supplied. I then waited about 4 weeks and they didn't arrive. When I contacted them they said that they had cancelled the order because they had the wrong billing address. They did this without informing me, therefore my son waited 4 weeks for something that was never going to arrive. Very poor customer service - I would endeavor to avoid using them if you want to get your… Read Full Review

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★☆☆☆☆

“RUBBISH DELIVERY”

Written on: 24/03/2014 by Shelby181 (1 review written)

I have an email saying delivery Saturday, I paid for next day delivery and I waited FOUR yes FOUR days. Then got passed around people when I complained. SAVE YOUR MONEY GO TO A SHOP a good deal is only good if it works. Clearly it dosent… Read Full Review

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★☆☆☆☆

“customer service phone line at 10p a minute, NO THANKS”

Written on: 05/03/2014 by Akbromley (1 review written)

i ordered my son a pair of football boots, thankfully my credit card didnt gobthrough, just ascwell reading the reviews on this site. I would have been happy to pay for my oder over the phone, but when the calls are charged at 10p per minute, so I purchased elsewhere... I see Pro direct have not responded to any of the feedback from their clients, so suggest others give them a miss... I did call my bank and found out Pro Direct dont have any internet security, thats why they didnt authorise… Read Full Review

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★☆☆☆☆

“Did Not Accept the Return”

Written on: 05/02/2014

I ordered a pair of cleats for my nephew. When he tried it, it was tight, so we ordered him a new pair. When I returned the shoe to them they asked what I would like to do. I said, "you can refund the money since I already purchased a shoe of the right size from your company." They replied back saying the shoe I had returned was not in condition to be sold again. I sent the shoe back to them after my nephew tried it for 10 seconds. 10 seconds!!! So they are going to ship the shoe that I had… Read Full Review

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★☆☆☆☆

“There are better options out there: stay away from...”

Written on: 04/02/2014 by mecit (1 review written)

On Christmas day I discovered they had shipped me the wrong item and contacted them immediately. No response to the first e-mail. I sent another one a few days later and they offered to replace the wrong item, but I had to pay for the shipping cost for the return. Since it was their mistake, I refused and they offered a pre-paid shipping label. In mid January, I received an e-mail that my return/exchange was processed and the replacement item had been dispatched to me. At the beginning of… Read Full Review

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★☆☆☆☆

“Still haven't filled the order. ”

Written on: 21/01/2014

Ok, keeping it simple. Ordered Dec. 3rd, received 1 pair of cleats of the 3 pairs ordered. Contacted them by email to follow-up on missing shoes. No response. Second email sent. Several days later response saying shoes shipped. No tracking number? Asked about tracking number, could not provide it, said was shipped Fed-ex without one(not possible). Before I can ask how that is possible, I receive an email from them attached to my original email. Basically states they are working on it. totally… Read Full Review

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★☆☆☆☆

“BAD CUSTOMER SERVICE AND BAD COMPANY”

Written on: 06/01/2014 by Prodirectsoccerisascam (1 review written)

I ordered some Nike turf shoes on December 25, 2013. They should have been here January 04, 2014 because the shoes were released on January 3rd but i paid extra for priority shipping. I tried 6 times to cancel the order. No responses. I tried contacting through twitter and Facebook but no change. I want a full refund of $77.14 but no one answers my emails and they took my money. I want my money back and I don't want no product anymore. It was a bad decision to choose this site. Stick to… Read Full Review

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★☆☆☆☆

“Illegal service, avoid at all costs”

Written on: 25/12/2013

I placed an order which was displayed IN STOCK, to be delivered in 2-3 business days. However, after processing this order and giving payment and delivery details it said that the item was currently OUT OF STOCK. I therefore cancelled the order. However, 1 MONTH LATER I was charged and received this order without my permission. This was a new transaction that happened without my authorisation and against their own terms and conditions. It is unfair commercial practice and prohibited by law… Read Full Review

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Prodirectsoccerisascam's Comment

Written on: 06/01/2014

have you received your stuff yet? did you get a response? How long did it take? im stuck in this position.

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★★★★★

“OVER THE TOP!”

Written on: 03/12/2013 by TRONNORT (1 review written)

Buongiorno, suggerisco a tutti quelli che vogliono delle belle/buone scarpe da calcio di acquistarle su Prodirectsoccer. Pure io inizialmente ero restio ad acquistarle in internet, e ancor di + acquistarle da un sito che offre saldi anche del 70%! Cosí, pur pregando che tutto andasse a buon fine, ho rischiato...e non posso dirvi quale gioia ho provato, a soli 6 giorni reali dall'ordine, vedermi arrivare a casa le mie 2 paia di scarpe Adidas tanto desiderate (modello F50 adipure+micoach… Read Full Review

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★☆☆☆☆

“I payed for a couple of proffesional cleats for...”

Written on: 05/11/2013

I payed for a couple of proffesional cleats for $432.oo. and i receive a cheapie style. Then, i request my money back, but they don't want to refund my money. I suggest. Do not buy anything in these COMPANY… Read Full Review

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★★★★☆

“From UK to Canada ”

Written on: 18/10/2013 by StephenRiquelme (2 reviews written)

Ordered from ProDirect a few times years ago without any problems so I decided to use them again as many of the more popular boots/merch are hard to come by here in Canada. While it did take 4 days for the order to be dispatched, and my Visa Debit was charged twice (was refunded), I recieved the goods within about a week and my emails were always answered in a reasonable time frame. The boots are great and exactly what I ordered. I would definitley order from Prodirect again especially since… Read Full Review

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★★☆☆☆

“Email I just sent to pro direct soccer”

Written on: 08/10/2013 by GuttedCustomer12345 (1 review written)

I am not at all happy with the service I have received!! First of all I placed an order for 7 football jerseys, then after 4 days I am told one of the sizes aren't in stock. I then explained that I need the remaining jerseys sent out on next day delivery so I receive them by Wednesday which was agreed by the lady on the phone. I then received a phone call AFTER 5 O CLOCK today (Tuesday) telling me 1 size is out of stock which I already knew!!! and now I wouldn't receive them until Thursday… Read Full Review

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★★☆☆☆

“No reply to my emails”

Written on: 24/09/2013 by Azuerus2000 (1 review written)

I purchased a Micoach Adidas speed cell. It was delivered on time and there was no problem with the Transaction. After about 3 weeks of using it it stopped working and I have been waiting for a reply to my emails and Facebook messages I am an avid runner and football player and I purchased from them before. I won't recommend this Company to anyone and I won't be doing business with them again… Read Full Review

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Prodirectsoccerisascam's Response to Azuerus2000's Review

Written on: 06/01/2014

have you received your stuff yet? did you get a response? How long did it take? im stuck in this position.

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