Pro Direct Soccer Reviews - www.prodirectsoccer.com

Click here if this is your business
★★☆☆☆
2.3 / 5
255
34% of users recommend this
Click here if this is your business
  • Customer Service

  • Quality of website

  • Value For Money

? Ask our helpful community of experts about this product or company
Pro Direct Soccer www.prodirectsoccer.com - Ask a question now

Media Gallery for Pro Direct Soccer www.prodirectsoccer.com

Pro Direct Soccer www.prodirectsoccer.com

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

Latest Reviews

★☆☆☆☆

“Abysmal Customer Service ”

Written on: 14/09/2016 by nhlapc (1 review written)

I tried to order over $2000 of product from their web site and the order was never filled. I received a letter a day later about possible fraud in my area, so they asked for all sorts of verifications, copies of my credit card and drivers license and other nonsense. I immediately sent these things and didn't hear from them for another day. Then they sent another letter saying that they didn't receive these things, so I sent them again. Then they sent another letter asking for verifications… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“Excellent”

Written on: 13/06/2016 by Andrei99 (1 review written)

I order a pair of basketball shoes from Pro-direct Basketball and they arrived in 7 working days. There was no problem with shipping, I'm from Romania and the product is what i want. :)… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Never buy from Pro Direct Sport!”

Written on: 11/03/2016 by Jaidynk144 (1 review written)

Bad customer service on ordering and especially when returning a wrong size item,I don't recommend Pro Direct Sport to my enemy, the number one buying online is Tennis Warehouse Europe and Tennis Warehouse of the USA!… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“Excellent service ”

Written on: 08/03/2016 by mmLeblanc160 (1 review written)

Excellent service! I ordered shoes and got them the next day. They were the wrong size so returned them and I got the new pair 2 days later! Also, they send the exchanged item for free. Everything is clear and precise and they are very efficient. I would strongly recommend it… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“New boots received”

Written on: 16/02/2016 by tiburon (1 review written)

Although I received a message that my address did not match that on my credit card, like other reviewers, the discrepancy was resolved within 24 hours. Apparently my street address was in the first line with my name. I wonder if there is something awkward about the registration that causes many to have the same issue. In any case, the customer service was responsive to my emails and the boots shipped within 36 hours of placing the order. Arrived in San Francisco in 8 days-well within the… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“They cancelled my order but haven't refunded me”

Written on: 16/12/2015 by Kempmg217 (1 review written)

I ordered a pair of football boots from them and paid by direct debit in full. They emailed me cancelling my order in view of security concerns and because of previous order history and wanted me to send additional information including copy bank statement and copy credit card or to pay them again by bank transfer to a specified account. I have never ordered anything from them before and had paid in full by direct debit, so I rang customer services but they said they definitely required the… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Philippematta's Comment

Written on: 11/03/2016

Bad customer service on ordering and especially when returning a wrong size item, never buy from Pro Direct Sport, the number one buying online is Tennis Warehouse Europe and Tennis Warehouse of the USA!

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 1 Comment
★★☆☆☆

“Sent out a used pair of boots”

Written on: 10/12/2015 by Adonis184 (1 review written)

I've used this company a few times now as they have some good deals on price BUT my last two transactions have both had problems. I had a pair of Adidas F30s that had an obvious manufacturing fault and had to return and just now I received a pair of boots that had obviously been worn and returned. Aluminium tips of the studs all scratched and the box looked like it had been in and out of the warehouse 10 times, damaged and there were lots of those little stickers that say what's in the box all… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“No free retuns and very costly premium phoneline”

Written on: 07/11/2015 by bjRose381 (1 review written)

Beware of Pro direct soccer with regards to their ordering and returns policy. I ordered a pay of £80 boots and was charged £4.95 delivery, I had to return them as too small and asked for an exchange. I had to pay a further £4.95 for the exchange and still had to pay for the return. All in all about £15 spent on postage. Rip off if you ask me as most companies nowadays offer at the very least a free return. Rang the customer helpline at 10p per minute who were extremely unhelpul and all… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Crsytalro's Comment

Written on: 03/12/2015

Did you receive an order number or confirmation email right after placing order?

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 1 Comment
★☆☆☆☆

“Underhanded with Premium rate phone line”

Written on: 28/10/2015 by Martinu111 (1 review written)

My son ordered football boots from pro direct soccer and at over £130 was really excited when they arrived. Sadly they were a little too small but the boots were not available in a bigger size. We returned the boots and return slip and patiently waited for his money to be returned. And waited. And waited.I checked the status of the order many times. No change there. After one month I decided to call them to find out why they hadn't given our son his money back. They had't received the boots??… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“Impressed, maybe lucky”

Written on: 24/10/2015 by ahmadravat (1 review written)

Arrived writhing 48 hours of ordering. Everything perfect. I might have been lucky? I have received my indoor football / futsal shoes within 2 days after ordering. I had seen the site before and had been skeptical due to the negative reviews but the price of the shoes being offered was worth me taking the risk. I ordered on a Thursday night with personalisation. I was told it would take between 5-6 days for it to arrive (2/3 days additional processing time for the personalisation). However the… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Crsytalro's Response to ahmadravat's Review

Written on: 03/12/2015

Did you receive a order number or confirmation email right after placing order?

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Ahmadravat's reply to Crsytalro's Comment

Written on: 03/12/2015

I believe so I did, I think they update stock levels every morning or so, and the only way to know throughout the day if your item is in stock is by receiving a confirmation email. If you don't it could well mean the item is no longer in stock and the availability on the site has not been updated as of yet.

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Crsytalro's reply to Ahmadravat's Comment

Written on: 03/12/2015

Okay because I thought I placed my order but didn't get a confirmation of order number. I also looked at my email got no confirmation through there. So I'm not sure if it went through or didn't.

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 3 Comments
★★★★★

“Super satisfied!”

Written on: 15/10/2015 by RobR82 (1 review written)

I placed an order even though I read all the bad reviews, because the price was half of what I could get it for in the Netherlands. I ordered on Tuesday 13th of October and I have just received the package on the 15th. So that is very fast for a delivery from the UK. The article I ordered matched the delivery and it was nicely packed in it's original packaging with the tags and everything on it. So it was the legit item and exactly what I ordered. I dunno what happened with all the bad… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“worst on-lines business "Ever"”

Written on: 24/09/2015 by JabariFischer (1 review written)

6 Separate orders made and all 6 orders wrong so had to call them. Still waiting for a refund on a shirt I ordered black but got a white T-shirt sent. 10 pairs of shoes I never got even though still advertised as available. So if you order 5 pairs and 4 pairs are out of stock they still charge you full price shipping even though you only get one pair of shoes.They still take your money if they are available or not. The calls have cost me over £100 with my o2 bill. This business in all my years… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“The worst company we have ever dealt with.”

Written on: 17/07/2015 by Anthonyh150 (1 review written)

Avoid these people at all costs. Tennis shoes sent out with a fault, still no refund 3 months later. Pathetic excuses for their failures… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“more than satisfied”

Written on: 08/07/2015 by usHouse388 (1 review written)

I read a lot of bad reviews on ProDirectSoccer and was very cautious with ordering there. I mailed a couple of times with some questions, like the authenticy of the products etc. and had a response in less than 24 hours everytime. I decided to order two Arsenal shirts with a friend and I got the order in today. the shirts are amazing and authentic. The order came in in like a week, which is pretty fast, considering i live in the Netherlands. I'm very happy with the company!… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Bouthales's Comment

Written on: 02/08/2015

Are the cleats on the site fake.
???

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Danielwesselink's Comment

Written on: 05/08/2015

Nope, they just have good connections, I Played 1.5 season on their superfly's and they're still fine

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Danielwesselink's Comment

Written on: 05/08/2015

Nope, they just have good connections, I Played 1.5 season on their superfly's and they're still fine

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 3 Comments
★☆☆☆☆

“Not recommended at all”

Written on: 05/06/2015 by LylaNeal (1 review written)

Bought some "better quality" boots on line from pro direct for my son. The boots are faulty. The sole is splitting from the upper. We have returned the boots to pro direct but can get no coherent response from them. The boots were returned almost three weeks ago. Avoid this company… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Andresharpo's Comment

Written on: 07/06/2015

What boots were they and what is your location?

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Kierancork's Comment

Written on: 07/06/2015

Now they can't find the boots even though they have been signed for. The boots are Nike Mercurial Vapour SG. Even though we have given the exact date of purchase, the delivery address and the name and the returned boots had all the details enclosed . An air of complete disorganisation prevails. My impression is that they are not interested in dealing with the issue full stop

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 2 Comments
★★★★★

“No Complaints at all!”

Written on: 08/04/2015 by Steelexd161 (1 review written)

This is one very happy customer who was sceptical at first after reading some other reviews. Ordering process was simple. Delivery to Australia in less than a week. Product exactly as advertised and personalised touch an added bonus for a small extra charge… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“the best”

Written on: 30/03/2015 by zalewski (1 review written)

100% professional 6 day with pesonalization to italy !!… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“Fantastic Customer Service”

Written on: 26/02/2015 by 201Dempsey (1 review written)

I spoke to a man called James I must say the service was fantastic he was very helpful and even gave me free express delivery as my previous order was on back order also was very calm and nice and kind and helped me out in every aspect even went out of his way to call me back to confirm I will receive my order the following working day. VERY HAPPY CUSTOMER… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“Absolutey spot on!”

Written on: 17/12/2014 by Liamgerro (1 review written)

Can not complain at all! This was the only site that had what i was after, id never heard of the site before but i was desperate so i put my order through round 4ish yesterday afternoon and received it just after 9am this morning! Great service and my order is perfect! I cant believe some of the negative reviews ive read, maybe i got lucky i dont know but i would definitely use again… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“Fantastic! ”

Written on: 11/12/2014

After looking at the reviews I was skeptical because a lot were quite bad! But I purchashed a pair of Nike air max 1 and they arrived earlier than expected and are fantastic quality! I called the customer service just to be reassured and the guy u spoke to 'wayne' was very helpful and friendly! Dnt allways go by reviews as some people r just so hard to please! Fantastic buy! 10/10… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
overview