How have Orange stayed as large as they have for so long? I was on hold for 32 minutes! Fine, they are busy and I was patient enough, but I had to talk to 5 people there just for them to confirm my billing address had changed. What happened at my next billing date? Went to the wrong address of course! I’ve sent emails, messages and tried the phone route, they cant change my billing address. Im fed of it now, contract due up before xmas, switcingh to Voda as I don’t trust TMob being part of the EE umbrella either. Thanks to the advisor, he was the most helpful phone guy, but he could not do it either.

I have been with orange network from past 10year.i couldn't find any issues before.But from last month i am not happie with the network coverage.launched the complaint and waiting for the response.Hopefully, should get close before the weekend. Please let me know the list of complaints what you are facing with your orange broadband connection, so that once the technician is In at my place, i will ask him to cross-check all those problems with my broadband connection(Planning not to fall in frustration mode what you people are facing at present).

i previously lost my orange phone so i had to purchase a new one with a new Orange sim. I topped up my sim by 15£ on Wednesday MORNING and was told i had to wait 24 hours for my sim to be fully activated and then i was to text 450 to start my BB services. I left it for 48 hours and still nothing. I rang up customer service again who told me that they have sent a request for my bb services to be started up and i would have to wait a following 24 hours before it would be set up... come sunday Still nothing. Monday morning i rang again to be told that they WILL send a request for my bb services but my sim isn't fully activated yet. I have never had a Problem with Orange before but this incident had clouded my judgement of Orange, i may have to consider a new network provider.

I have been a fan of Orange for a few years when they have been exceptional, but recent failings have knocked my confidence in them massively. First the good - When pushed, they offer good value products, backed up with good service. I have 4 family phones on Orange, all at a good price and different packages to suit different people. They are very good if/when phones have been faulty. They make a sensible assesment over the phone and, as in our cases, where it is a genuine hardware fault, a new phone is delivered the next day and the faulty one picked up. Once we called from a holiday cottage late on a Sunday afternoon, and the replacement was in our hands, at the cottage by 9am Bank Holiday Monday. Outstanding. Their no quibble insurance covers accidental damage too, which makes it one of the few policies that are worth it IMHO. The Bad - Asked for an unblocking code for an old handset, which was all paid for and now spare. They waived the fee (good), told us it would be 20 days (meh, but up front about it). 2 months later the code has been emailed to the wrong address and 8 long calls later we are back to square one with 20 days to wait. The unblocking team cannot be contacted by Customer Services. Nobody will call back or escalate it or actually check it is happening. If its sent wrong again I wont know until I chase it again. Customer Services are polite but powerless. No process available to contact anyone else. Website offers nothing. Complaints by snail mail or to the same customer services dept.

Services not bad but costs are too high and customer loyalty does not matter to them at all. I have been with them for 4 years with 2 connections. But when it comes to contract renewal they will offer mediocre phones and if you want to get the good phones you will not get any loyalty benefits. You will be offered the same rate as a new customer. I switched bot of them to T-Mobile now. Even though they have merged, I feel orange is not a worthy partner to t-mobile. There are far better providers in the market who value customer loyalty.

I'd been with orange for about 5 years, and had 3 contracts with them over that time. I had never had a problem with them and was always relatively happy with their customer support and their contact when I was approaching the end of my contract. That was until my latest contract was approaching the end. The last phone I got was the iPhone 4 on a 24m which I was upgrading too, but instead of wiping of the remaining months I was put on a 26m contract!I didn't think it was to bad as I knew I could upgrade 3months early. My upgrade was due in May and 2 weeks before I was checking out what deals/phone I could get on their website. A couple of days before my upgrade date I look at my online account a see my upgrade dates been pushed back until July! My contact was ending in august so I thought might as well let it run out and get a new contract with someone else. I had no contact from Orange about upgrading throughout my upgrade period, which is unusual for them I thought. When I called to say I was leaving and wanted my PAC the person I spoke to try to convince me to upgrade with deals that weren't nearly as good as the one I had already found even though I told him what my new contracts specs were. After about 10minutes he said he would have my PAC sent out right away. 2 days later still nothing. Called and the sales advisor said it can take up to 3 working day. On their website it says it takes up to 2hours. Called on the 4th day to find out where it was and the sales advisor text it to me right their and then?? :S I don't understand why they could not of issued it to me right there and then in the first place. Just a wind up

Hi - Just wanted to write a review as have been an orange customer for around 10 years or so. When i very first got with them they were fantastic!Only drawback was never being able to speak to an english person in customer services. I'm no racist but sometimes i felt a slight language barrier when explaining detailed things. Just recently i have tried to buy a "sydney" from Orange phone in white. I hav been to various stores and online to be told none are available. I was told yesterday in person that they will be in before Xmas. I then am told over the phone today that the guy thought they were "getting discontinued". I find they sound bored when I call and always try to sell me a contract phone which I totally don't want. I suggest that they train their customer services staff better. What happened to the customer is always right? The staff in the shops can appear stand-offish and abrupt. I felt like just walking out yesterday. I don't see why i should spend if they can't be bothered with me!

I have to say I have always found customer service (345 number) very good. When it comes to their retail outlets however, avoid at all costs! They are franchised out and have to be the worst I have ever experienced.

I wanted to move to a blackberry and explained it was due an upgrade. I paid £99.99 additional for the handset. He photocopied my driving licence and bank card (out of eye sight!). Then the guy set me up an additional phone number - without telling me!

I found this out in the evening from customer services. When I returned to the store to get his error corrected he told me it would take upto 24 hours. He took back my phone(paid for), receipt and paperwork ! I was in a rush so agreed. I was concerned so I rang customer services, explained what he had done and got the phone barred myself.

I returned later to ask why he took the handset back. He said he needed to whilst the contract was being cancelled. I told him it had been barred(instantly), rang 345 and passed it over him! When he went to set it up with my existing number, he said he'd made a mistake yesterday and the handset now cost £149.99 and not £99.99 because of the tarrif I was on!

I told him that was not what I was told when I rang Orange(345). I asked for a full refund, left the store and ordered it over the phone. They said he should not have charged me that (irrespective of the tarrif) and offered the handset for free and £5 off 1st month's tariff as an act of good will! The handset will arrive next day.

They told me the contract the retailer set up in error had still not been cancelled and will contact me if this is still the case in the next few days.

As I say, phone customer service v.good. Do not be tempted to step into one of their shops unless its for a demo only!

Orange ustomer services used to be the best, still better than the competitors but not as good as it used to be

I took out a contract with Orange last September for my son who was under 18 and everything was fine so when my contract expired with 02 I phoned Orange. I arranged the contract over the phone using my new surname and everything went through fine, phone arrived and was duly used. A bill arrived in my old surname for over a hundred pounds, my son usually just pays the line rental amount so I phoned to query it and was told it included 2 months line rental on my new phone. They had without asking me added my new account to the existing one even though it was under a different name! I have phoned numerous times and written to their correspondence department (trying to hide the fact that they need a complaints department?) however I am no further forward. They are not in the least bit interested in the fact that this was caused by them and expect me to photocopy documents and prove my identity to them even though they accepted my identity at the outset!

I have now contacted the ICO helpline as I believe this to be a breach of data protection, they have agreed so I am now passing my complaint to them.

I most definitely do not recommend Orange and now cant wait until my contract expires!

Have been a very satisfied sutomer of orange, living out in the sticks and generally being able to get a decent 3g signal. Only problem i've had is after being sent through an upgrade, which wasn't what they had described, i returned it only to find they had decided not reset my staus for uprade sutibility. Several phones calls later, and still no joy. I eventually got it sorted by going in to a store, and within a few minuets the problem was solved. Other than that the service and offers i have had have been excellent

I have been with Orange from very nearly the time they started. I have now discovered that I have to pay for itemised billing after 12 years of free itemised billing - with 1 weeks notice. It comes in on 1 July 2006, and I was told on 23 June 2006!. Customer service rep's attitude was "well that's your problem, go elsewhere". I will! I have checked websites, and I can get more minutes and texts plus FREE itemised billing, so I shall send a letter to the financial director of Orange telling him why I'm going, and I will leave, along with my family. So that's 6 customers lost at least.

I have been with Orange for 5 years, and recently messed up my contract by selecting an online offer which wiped my original contract, and I forfeited my upgrade and ended up worse than my last contract! Orange customer services were useless. I ended up writing to the the executive office who changed my contract within a week at two clicks of a button!

A bit of advice... Study all terms and conditions before signing away, otherwise you'll be Orange's handbag for 12 months or more!! Just try and get the best deal and customer care you can. All phone companies are more or less the same, so I wouldn't recommend anyone else.

Firstly, I decided to go with Orange after defecting (very quickly) from 3.
And compared to that, Orange is like solid gold, but it does have problems.

Trying to register my phone with Orange was a nightmare.
After that however I got texts costing only 3p for 6 months, very nice offer.
Unfortuantly that ran out sometime ago and up at 12p a text there are cheaper networks out there.

The signal generally is ok however, but I live in the countryside and the signal doesn't exist... whereas I could get good signal on 3 I never have signal at home with Orange, and some areas for no reason a full signal can suddenly disappear, it gets annoying...

And the network helpline is so awful you would be quicker to drive to Orange HQ and ask at the helpdesk... to get your account balance you have to phone a number (free call) but far too often I get told the service is unavailable, and I can't comment on the top-up service as I use an orange card, that systems works very well however.

There is hope for Orange though, if you miss any calls while you have no signal or because your phone is off, orange send you a free text to notify you of who phoned, it's a godsend, but if they left voicemail it's gonna cost you quite a bit to hear it... which is Orange's biggest downfall.

However I would still recommend Orange, purely as they don't do anything seriously wrong apart from the voicemail, and the fact that the other networks aren't generally much better...