Orange Reviews - www.orange.co.uk

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★☆☆☆☆
1.5 / 5
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  • Signal Coverage

  • Customer Service

  • Value For Money

Summary

Review Centre has many Orange reviews helping you to select the best mobile phone network for you. Compare our member's reviews and see if the service and coverage are worth signing up to.

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Latest Reviews

★☆☆☆☆

“terrible online account”

Written on: 12/12/2014 by sarah03081991 (1 review written)

I am unable to sign up to an online account as it either states im registered or the incorrect telephone number. I have called customer services 4 times and each time I am told it will now work. They still havent switched me to ee I still state orange. I have been with them for 5 years and can not wait to end my contract. The lady was not rude but was a few sandwiches short of a picnic… Read Full Review

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★☆☆☆☆

“Absolute rip off terrible signal and customer care”

Written on: 09/12/2014 by Fanajatt786 (1 review written)

The most expensive network with the worst signal and is dropping day by day the signals getting worse and the prices are going up and up regularly customer service with bad attitude and no loyalty whatsoever been with them over 15 years cannot wait till end of contract … Read Full Review

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★☆☆☆☆

“worst company to be with”

Written on: 06/12/2014 by Suttonsh270 (1 review written)

Partner and i constantly overcharged eventhough we compained and was told this was never happen again. Hidden charges for things like ringtags which have never been used and other subscriptions which never agreed to. Then say u have to pay it as there information not wrong. We are not the only people this has happened to. I first noticed because i was abroad working and never had my mobile with me for a whole month but seemingly my bill came to 165.00. No one could have used it as it gets… Read Full Review

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★☆☆☆☆

“what a joke”

Written on: 26/11/2014 by grahampak (1 review written)

1st attempt of getting a pak code (25/11/14) after 30mins of being pushed from one department to another I get told there system is down and to call back tomorrow. I called back (26/11/14) to again to pushed from pillar to post and after 38 minutes they cut me off This feels like going back in time to the 1980s when trying to contact the local cable company … Read Full Review

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★☆☆☆☆

“Utterly hopeless call centre system, poor customer...”

Written on: 31/10/2014 by Alexandrag320 (1 review written)

I've been with Orange over 10 years and I'm utterly fed up with poor staff levels and multi-departments in the call centre. Ever since I've been with Orange they've thought we all have 30 mins or more free to make a simple enquiry. Min 10 mins to get a call answered most of the time, regularly mis-understood or poorly-advised transfers, the tranfers cut you off, etc. They have to be the worst example of over-the-phone customer service that I've experienced. To top it off, all that time you'll… Read Full Review

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★☆☆☆☆

“Orange and EE. Avoid Avoid Avoid”

Written on: 30/10/2014 by Andy_Tanner (1 review written)

When Orange started they were new and there customer service was great, they were the first company I had a mobile phone with and they have had my business almost since they started. That's about 20 years. Over the past few years the quality of the customer service has got worse and worse, and now despite my history I am moving on. Why you ask? Well the gratuitous overcharging for extra minutes is simply beyond belief. I call up to complain and get an Indian call centre person (who I am… Read Full Review

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★☆☆☆☆

“THE WROST MOBILE NETWORK FOR PAY AS YOU GO.”

Written on: 26/10/2014 by dubarkhan (9 reviews written)

i bought a orange simcard recently that does not even have the number on it at all. u need to call a 08000790006 number to bloody get your new number that did not work. the customer services abroad are terrible. so i discard the orange sim card and binned it for good. never ever again with orange pay as you go… Read Full Review

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★☆☆☆☆

“pure terrible”

Written on: 19/10/2014 by spence88 (1 review written)

Orange dont even deserve a star. Totally useless. Had countless problems with orange in regards to my bill. All of which never got resolved. Had to phone up and cancel twice because the first time I cancelled they didnt do it properly. They still tried to bill me after cancelling. Would definetly not reccomend. Worst company ever!… Read Full Review

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★☆☆☆☆

“money grabbing idiots”

Written on: 13/10/2014 by Keene283 (1 review written)

Its absoulty disgusting how a phone company can try ripping people of as much as orange does! Does your job not pay you enough that you need to hassle people for their hard earned money claiming they owe you money for a contract they don't even have! Your nothing but money grabbing idiots who need to learn to get their facts right before they hassle vunrable old ladies! Should all be ashamed of your selfs and get a job what pay more then you may leave innocent people alone!never will I advice… Read Full Review

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★☆☆☆☆

“Useless”

Written on: 05/10/2014 by RandomUsername2 (2 reviews written)

I've been with Orange 16 years, but they've really gone down hill since they became EE. The staff in the Basingstoke branch are always rude and unhelpful, including the managers and their answer to everything is "We have a no-refund policy" EVEN WHEN IT'S THEIR MISTAKE. I have no signal, and often don't receive texts that have been sent to me, except for their constant promotions texts which I do always receive. Also the internet service is unreliable. I'm very happy to have left this company… Read Full Review

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★☆☆☆☆

“One star too many! ”

Written on: 24/09/2014

Took a phone contract out over the phone and was promised 'unlimited everything' for £15 a month. The first month's bill came to £26, with the following month coming in at £35 - a huge hike from the promised £15 a month, eh? Rang up Orange and had the pleasure of speaking to an employee who all but called me a liar, and told me my bill should be £12 a month. I asked to be refunded the difference, but pretty much got laughed at! Spent the next few months ringing up (if you can ever… Read Full Review

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★☆☆☆☆

“worst ever known”

Written on: 21/09/2014 by Fabianr247 (1 review written)

Never use orange mobile unless you want to spend hours on the phone… Read Full Review

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★☆☆☆☆

“Appalling Customer Service”

Written on: 19/09/2014 by DisappointedNorth (1 review written)

It is not very often I have to contact Orange regarding a problem. I have three phones on pay monthly with them. Now I am finding it impossible to contact them without waiting for ridiculously long periods of time on the phone. At the moment I am now over 30 minutes waiting to try and speak to someone. Their website is unusable and I am unable to get full access online to my account. The deterioration in customers service is such that I would not recommend them to anyone. I have been with… Read Full Review

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★☆☆☆☆

“worst company ever!”

Written on: 11/09/2014 by Lamont57 (1 review written)

I cancelled my contract with orange in April they then send me a letter in June telling me I owe 2 months on my bill. Apparently they have no evidence that I cancelled my contract although I have txt messages sent from them to me telling me it had been cancelled successfully! After 2 days and a total of 8 hrs on the phone to them I get it cancelled again and my bills cancelled. I open my mail today and we are now in September and it's a letter telling me if I don't pay outstanding bills my… Read Full Review

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★☆☆☆☆

“Poor customer care”

Written on: 31/08/2014 by ajRomero410 (1 review written)

You can never get to speak to anyone, there pre recorded messages are ok for the run of the mill stuff, there is not an option for - when you have a child abroad & you can't top their phone up. Rubbish service, poor customer care & over priced… Read Full Review

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★☆☆☆☆

“shit.try using uk for customer services instead a complet”

Written on: 28/08/2014 by KeatonPugh (1 review written)

Wouldn't go with orange again.waste of my money and time.never get through to the UK service when complaining.lost £87.00 on credit trying to get through on pay as U go ripped off.going back to 02 … Read Full Review

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★☆☆☆☆

“Rude Unhelpful Argumentative That is the managers”

Written on: 19/08/2014 by Aaron196 (1 review written)

Had a problem with my phone. Rang Orange spoke to a rude manager who kept arguing with me did not listen and twisted everything I said. Overcharge on bill so rang again and left on phone for 30 mins then told to call back tommorrow as they were closing. Plus the fact now you are charged 50p if you call orange at certain times. So not only are you overcharged on your bill. But charged to speak to them as well. Save yourself time and money go elsewhere better service … Read Full Review

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★☆☆☆☆

“Rude Unhelpful Argumentative That is the managers”

Written on: 17/08/2014 by r8p1dpc5 (1 review written)

Had a problem with my phone. Rang Orange spoke to a rude manager who kept arguing with me did not listen and twisted everything I said. Overcharge on bill so rang again and left on phone for 30 mins then told to call back tommorrow as they were closing. Plus the fact now you are charged 50p if you call orange at certain times. So not only are you overcharged on your bill. But charged to speak to them as well. Save yourself time and money go elsewhere better service … Read Full Review

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★☆☆☆☆

“Overcharging & foreign call centres”

Written on: 16/08/2014 by Stevemassey (1 review written)

I was over billed three times totalling £230. After 3 x one hour complaint Calls to foreign call centres with no progress on my refund I decided to move to another network. They have no regard for customers and that's why are voted worst in their industry. AVOID!!!… Read Full Review

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★☆☆☆☆

“lost money”

Written on: 16/08/2014 by lepricorn (1 review written)

just like to say orange have got to b the worst network ever firstly was owed £30 by orange took 5 months to get it back only got it back by canceling my direct debit secondly they have just took £70 to much out off my bank account again rang and e mail lots off times 12 days later still no refund keep getting lied to about when my money will b returned despite having 3 contracts with them they are not interested so 1 will be leaving orange what a way to treat people… Read Full Review

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