Orange - www.orange.co.uk Reviews
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Latest Reviews
★☆☆☆☆
Written on: 24/05/2012
“no reception”
Visit www.orange.co.ukEveryone says it, even with the t-mobile deal you never get reception on orange, and they are the most expensive. If reception is important to you get vodafone, they win everytime....
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★☆☆☆☆
Written on: 23/05/2012
“Idiots”
Visit www.orange.co.ukI was on contract with orange and paid £30 a month for 600 minutes and unlimited texts after a few months I got a ridiculous bill of £500 saying I'd used 2500 minutes in a month (I hate talking on the phone so this is impossible) Anyway I rang the network and asked for a bill to be sent out and after several months no bill was sent so I chased it up and asked again for a bill to this day I haven't been sent a bill yet they've raised the bill to £1,127 I am furious!! They can whistle for their...
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★☆☆☆☆
Written on: 20/05/2012
“unhelpful staff”
Visit www.orange.co.ukmy phone has been stuck on emergency calls for 2 days , i went into the orange shop in the westfield centre derby after waiting 15 mins to be served the guy did everything to the phone that i had done eg taking the battery out and the sim card i also reset factory settings to try and retify the prob he came to the conclusion that it was the phone that was broke hmm give him a pat on the back . they looked at my contract and told me the phone a htc wildfire was still under warranty but i had to send...
Read full reviewGuest's response to Guest's Review
Written on: 20/05/2012
same problem with me as well i don't like orange when my contract finish i am going foe another network
Alby22's response to Guest's Review
Written on: 24/05/2012
I too had major problems with orange. They imo, were totally inept,useless and they show no signs of learning to become any better. And as for their indian call centre they are as much use as a chocolate teapot !!! I will never ever have another contract with Orange even if it was for free !!
And HOW ON EARTH DOES THIS SITE SCORE THEM 1.5 / 5 they deserve ZERO !
★☆☆☆☆
Written on: 20/05/2012
“Expensive and unhelpful”
Visit www.orange.co.ukI have been with Orange for almost 6 years now, but to them I may as well have been there for 6 days. Their support staff lie on the phone about tariffs available to you, and complaints really don't give a s**t. They are one of the most expensive operators out there, and when I first went with them they were brilliant, but now, they are a shambles. They don't even care when you threaten to leave, it's just like 'yeah, so?' STAY AWAY...
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★☆☆☆☆
Written on: 18/05/2012
“Shocking Shocking and Even More Shocking”
Visit www.orange.co.ukI entered into a contract with Orange for my son. The agreed monthly bill was £20.00. My son had his phone stolen in London in March. I assumed that as there was only 2 months remaining on the contract that I would continue to pay £20.00 for the remaining two months as I could not cancel the contract and I would then start another contract for him. I was not aware that if his phone was lost or stolen that I had to report it. Naive I realise now after being landed with a £900+ bill this month....
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★☆☆☆☆
Written on: 15/05/2012
“TSo annoying sick”
Visit www.orange.co.ukIv rang orange customer services like a million times to sort a query out which has been goong on since last year which was about a number i had requsted a pay as you go sim on before i had changed the number from a contract sim i was told i would recieve it within 30 days or so but had nothing at all sice last uear iv been ringing them asking about my sim but kept geting told i would rdcieve it with in 30 days iv been on there case chasing my sim up untill now which they now say the contract was...
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★☆☆☆☆
Written on: 13/05/2012
“lying and awful customer service”
Visit www.orange.co.ukwell ive been on my contract now for nearly 18 months and when i agreed to my contract i was told i could upgrade 90 days before the end of my contract. so i kept checking online to make sure about my date and for the past 18 months it has been in may and then in the first week of may i checked my upgrade date and it has been moved to july because they have changed their upgrade policy and have a failed to let me know. i was planning to give my daughter an iphone for her birthday and now this is...
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★☆☆☆☆
Written on: 06/05/2012
“Customer service”
Visit www.orange.co.ukApalling customer service. Took newly purchased phone back to shop to get two minor problems sorted. Told they couldn't fix them as they were features of phone. Wrong. Argued in vain. Took phone to Carphone warehouse techies who sorted it in 30 seconds. Returned to Orange store to voice displeasure, told staff were not techically trained and didn't know how to solve problems because there were so many mobile phones on market. I was told to Google problems to sort them! Complained to Orange CEO Olaf...
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★☆☆☆☆
Written on: 06/05/2012
“Absolutley rubbish customer service!!!”
Visit www.orange.co.ukNow where shall i start first of all this is not my first time experiencing such rubbish from Orange, there customer service is so horrible that after being a pay n go customer for over 5 years i am saying goodbye to them for good. Fed up of being put on hold, explaining the same thing like more than once having the phone cut off like 6 times i'm guessing cause they cant do there job properly then decide to put the phone down, Orange are absolute liers i was told i would recieve a micro sim card...
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★☆☆☆☆
Written on: 05/05/2012
“Fraudulent customer sales”
Visit www.orange.co.ukI was mis sold a bundle of photo messages which I was entitled to. After finding out I decided to leave orange at the end of my contract. They never put in my requests to unlock the phone which now belonged to me. This meant I was without a phone for 3 weeks. Crooks and chancers don't go near orange, try a new network who care about customer service....
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Showing 1 - 10 of 671 Reviews
★☆☆☆☆
Written on: 03/05/2012
“Look for an alternative”
Visit www.orange.co.ukI arranged to have Orange mobile broadband via a dongle for the 2 weeks it would take to set up home broadband. That proved to be a costly error – I have been charged a total of 40 pounds for this. Ringing up to complain was a frustrating experience as you keep getting passed from one operator to another and have to explain everything each time. Trying to cancel the direct debit was also a test of endurance involving at least 6 different departments. The installation of the home broadband also...
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★☆☆☆☆
Written on: 02/05/2012
“Insurance:for what ?”
Visit www.orange.co.ukI DROPPED MY PHONE DOWN THE TOILET AND NEEDED A NEW PHONE. UNFORTUNATELY I WAS UNABLE TO DO SO FOR A WEEK CONSIDERING I WAS AWAY. AS I CALLED UP A WEEK LATER, THE WOMAN TOLD ME I HAD TO PAY £71 EXCESS AS I DIDN'T CALL UP WITHIN 48 HOURS, YET I HAVE STILL BEEN PAYING £6 A MONTH INSURANCE, ALTHOUGH ON THE TERMS AND CONDITIONS, I WAS NOT MADE AWARE OF THIS. I ASKED TO CANCEL MY CONTRACT, BUT TO LEAVE THIS AWFUL COMPANY IT WILL COST ME £270 FOR ORANGE TO SIT ON THEIR ARSES. WHAT A DISGRACE, THE WORST...
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★☆☆☆☆
Written on: 30/04/2012
“Worst Customer Service Ever!”
Visit www.orange.co.ukOrange provide no signal in the St Pancras area between around 6pm - 7:30pm and have not done so for the last few months. Calling customer service to remonstrate with them about this inconvenient aspect of their "service" you find that at no point does their automated options list customer service, cancellations, problems with signal etc but instead runs you through a long list of irrelevant rubbish. Selecting sales results in a fairly speedy response then further delay as you are routed to the...
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★☆☆☆☆
Written on: 29/04/2012
“Awful service, huge bills”
Visit www.orange.co.ukI gave my teenage daughter an orange contract and the bills were sky high. I wish I had known they charge what they like if you go over the minutes. Is there no regulation for mobile companies? I then found I was locked out of the account, so I phoned repeatedly, and was told they would send a text message of the new account number. No text came. I foolishly renewed the contract before I discovered how sky high the latest bills were. I wish I had done the sensible thing with a pay as you go. One...
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★☆☆☆☆
Written on: 27/04/2012
“sick and tired”
Visit www.orange.co.uki'm sick and tired of having to rick up customer service, who bearing in mind seem to have no regard to my situation what so ever! In one day I have had to deal with over 3 customer service staff. Before my blackberry services have run out, neither did I get a conformation text concerning the fact my blackberry services will shut off in a certain amount of time. Once ringing them deducting 25p which they claim to be a 'one of', however. Another issue with this is that, even if the customer servers...
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★★☆☆☆
Written on: 25/04/2012
“Unlocking”
Visit www.orange.co.ukI have been trying to get my nokia phone unlocked for a month. The unlocking code came 2 weeks ago but didn't work. Since then I have phoned on 3 seperate occasions, being told each time that someone would call me back within a specific time which they haven't done (apart from once when I was told there was no solution as yet & I would hear again within 4 days which I didn't). I have spent ages on hold and been cut off 3 times after holding. I am constantly being told different things as reasons,...
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★☆☆☆☆
Written on: 23/04/2012
“Orange Nightmare - Beware!!”
Visit www.orange.co.ukOrange has been messing around with my account, big time. Taking double my money for a bill, cutting off my outgoing calls and text messages due to 'non-payment' after failing to set up a direct debit they told me they had, promised to deduct money from my next bill as compensation and then deducted less than the promised amount, terrible customer service, 'changing' the terms of my account and offering me incentives not to tell Ofcom about my circumstances. On top of that, my signal is awful, calls...
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★☆☆☆☆
Written on: 23/04/2012
“Terrible customer service”
Visit www.orange.co.ukTHE MOST UNPROFESSIONAL AND DIABOLICAL CUSTOMER SERVICE IMAGINABLE. I MAY AS WELL BE SPEAKING WITH ALIENS WHO HAVE NOT GOT A CLUE! MY COMPLAINT WAS REPEATED ON A NUMBER OF OCCASIONS AS THEY NEVER LOG ANYTHING. THEY DONT CALL YOU WHEN THEY SAY THEY WILL. I AM THINKING ABOUT GOING TO WATCHDOG REGARDING THEIR LACK OF PROFESSIONALISM AND I DONT GIVE DAMN ATTITUDE! I AM BLUE IN THE FACE WITH REPEATING MY COMPLAINT AND FEEL THAT IT IS A PLOY TO NOT APPEASE ME AT ALL. I PAY EXCESSIVE (£900 PLUS ) LINE...
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★☆☆☆☆
Written on: 20/04/2012
“I tell my friends, stay away from orange”
Visit www.orange.co.ukWorst network ever. I would never recommend. In fact i have put people of the network. Firstly, whenever you call customer service, you get through to someone from india or china who cannot help you. In fact they stress you out even more therefore make the problem worse. Secondly, i'm always losing signal and internet rarely works. Thirdly, i can't get an iphone because i'm not on an iphone plan which i cannot afford by the way. There are so many more issues i can't be bothered to talk about. All...
Read full reviewGuest's response to Guest's Review
Written on: 20/04/2012
I agree about Orange the service is appalling. We closed our account with them, their awful customer service being just one reason, and opened an account with o2. Orange continued to take a direct debit payment every month, when we discovered this naturally we stopped the direct debit and phoned them to put it right and ask them to return the money they had been taking. It's been a nightmare trying to get through, being passed from one department to another, one cheeky operator we spoke to said the account had not been closed and when we asked for her name she refused to give it! The long and short of it is they don't want to give back the money they owe us and we have a battle on our hands to get it back, but get it we will. We would not recommend Orange to anyone either. Once you open an account with them you are on your own they couldn't care less about problems you are having with their network or the phone they provide. I am surprised they have any customers at all, we have friends who stopped using Orange as well for similar reasons.
Guest's response to Guest's Review
Written on: 23/04/2012
Orange is a waste of time stay away from them. i sent an complaint in 8 weeks ago they contacted me once and said we will call you back in 48 hours its been 4 weeks.
I have since tried contacting them and they tell me someonce will call you and guess what they dont call back.
★☆☆☆☆
Written on: 19/04/2012
“Disgusted by Orange”
Visit www.orange.co.ukAbsolutely fed up with Orange. I will never believe another word their sales team say and their customer service is awful. If you have a faulty phone you have to make an insurance claim to sort then you get sent a faulty reconditioned handset then ignore you and try to fob you off with another one and wonder why you want to speak to a manager (which they refuse and tell you 24 hours which never happens). They obviously don't care about their customers and don't get me started on increasing the contract...
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Showing 11 - 20 of 671 Reviews
★☆☆☆☆
Written on: 18/04/2012
“Customer service? dont make me laugh!”
Visit www.orange.co.ukIpurchased a Orange Rio set on 30th March 2012. Over the Easter period for 4 days I was unable to send texts or make outgoing calls. The same happened again yesterday. I have never been able to activate the e mail account. I have been to 2 orange shops, phoned customer services what seems like ages and been cut off when speaking to them twice. After a debate they have agreed very reluctantly to send another handset which should arrive tomorrow am. I have had orange phones both on payg and contract...
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★☆☆☆☆
Written on: 17/04/2012
“Beware! end of contract”
Visit www.orange.co.ukI've been with Orange for the past three years. When I decided to move elswhere at the end of the first 18 months they offered me a very good deal including not only the usual phone upgrade but also unlimited data and extra texts and minutes bundled in. I therefore decided to stay with them - Big mistake, huge!. I've just received a bill for nearly three times my normal monthly bill. I called them immediately and apparently my 18 month contract has come to an end and I have been charged for all...
Read full reviewJuliafox9's response to FireRed's Review
Written on: 23/04/2012
Something very similar happened to me - my contract 'changed' and suddenly it was okay to charge me over £100 for a 7 minute call to a mobile phone!!!
When I disputed the cost (I only found out by routinely checking my bank account), they couldn't give me a straight answer, offered me £30 off my next bill as compensation and incentive not to inform regulatory bodies of the situation.
Then they cancelled my plan, cancelled my direct debit, failed to set up a new one and then cut me off for not paying the £100 they promised to revoke without attempting to contact me once to let me know they'd cancelled my service and failed to set up a direct debit for future bills!
I am literally gobsmacked at this appalling con artistry. In a million years, I would never go back with them - they have taken my money and my daily form of communication.
★☆☆☆☆
Written on: 16/04/2012
“Really bad customer service”
Visit www.orange.co.ukOnly got my phone on a orange PAYG one week ago and I'm thinking of cutting my loses and unlocking the phone as customer service is terrible. Tried to add the Blackberry Messenger service three times waited 24 hours and nothing, they keep saying technical problems and promising it will work. They said the £10 of free credit could not be used for BBM so I topped up the phone. The free credit does not show up on the phone balance just the top up which they are now using for phone calls.So because...
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★☆☆☆☆
Written on: 16/04/2012
“DO NOT BUY ORANGE”
Visit www.orange.co.ukI do not waste my time writing revies as but i have to warn that you are throwing your money down the toilet if you buy ORANGE. The service and product is useless and I am not sure how they are still in business. When you speak to customer services its like talking to a robot with only one answer programmed "computer says nnnnnoooooooo"...
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★★★★★
Written on: 12/04/2012
“always had good cs and reception better now merged...”
Visit www.orange.co.ukHave been with Orange for over 2 years now with my iPhones and have just ordered an iPad through them. The contracts are not expensive and I thought this would be due to bad signal at times (which I did used to experience), but now you can also connect to TMobile when Orange signal is weak that problem has gone. I have never had an issue with the customer services, and the few times I have had problems with my iPhones (mainly with the leads damaging) they have always been quick to send replacements....
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★☆☆☆☆
Written on: 10/04/2012
“joke firm”
Visit www.orange.co.ukcontract was up in november cancelled this with months notice but they didnt so charged me another month when i rang up to say id cancelled they said i had to pay this amount tso i did then they told me i had to ive them another months notice this has now been going on for 5 months and they still havent cancelled even though i keep paying and havnt even got sim card since nov just got another bill for 35 this morning and was told it was def cancelled this time the firm is a complete joke stressed...
Read full reviewGuest's response to tbateman's Review
Written on: 11/04/2012
Orange are a rip off. Please contact ofcom about this.
Head Office
If you want to write to Ofcom, our head office is:
Ofcom
Riverside House
2a Southwark Bridge Road
London
SE1 9HA
If you want advice or to complain to Ofcom please call us on 0300 123 3333 or 020 7981 3040. We are open Monday to Friday from 9.00am to 5.00pm.
We also take online submissions through our website in the Advice and complaints area.
Switchboard: 0300 123 3000 or 020 7981 3000
Fax: 020 7981 3333
Textphone: 020 7981 3043 – please note that this
I too had problems left, right and centre. They never update my balances and this is done to mis-lead me into believing i ave more minutes than I actually have. they then, can charge me about twice as much as what my contract should be.
My Contract when i took it out was meant to be (late 2010) £27.50 a month and it is now £35.00 (2012).
Also, if you make a payment late for any reason, even though they know you always pay. they will bar your out going calls and texts for at least 2working days! that could mean up to four days for you and me due to weekends!). What are we paying for on Orange? If you have a contract, then your meant to be able to use the service at all times.
★☆☆☆☆
Written on: 08/04/2012
“Orange. The worst company in the UK. It's official! ”
Visit www.orange.co.ukThis is a company that has now resorted to telling lies to excuse the state they are in. Anyone who has seen the 'Facejacker' Indian call-centre sketch and experienced Orange customer services will find the parallel uncanny! Did Facejacker base the 'internets services' character on his experience of Orange?! It would seem so, these characters simply repeat one load of nonsense after another. I appreciate Indian call-centres are generally a pain at best but at Orange they take the experience to a...
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★☆☆☆☆
Written on: 08/04/2012
“The worst mobile company that ever existed”
Visit www.orange.co.ukI decided to take out a contract with orange. £10.50 per month for unlimited text messages and 300 free talk time minuets. Two months into the contract I get a text message telling me to contact orange immediately as my phone bill is very high. So i contacted them and I went over my minuets and now I need to pay £120.00 to re-connect my line and let me continue using their service I was told. Why cut it off after £120.00 I will never know! So I asked about how to cancel the contract and they...
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★☆☆☆☆
Written on: 08/04/2012
“The worst UK network and terrible customer services. ”
Visit www.orange.co.ukAround a month ago, Orange 3g services failed in my area, signal strength is fine as always but the data throughput is almost non-existent, I have an Orange 3g modem and my girlfriend has one also, and she also has an iPhone which is on Orange. I called up, spoke to a techie guy who informed 2 local masts (cell-sites) had failed and that Orange had no immediate plans to fix the issue. I said i wanted to cancel..which was easy as my contract had actually expired some weeks before anyway... My girlfriend...
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★☆☆☆☆
Written on: 07/04/2012
“AWFUL AWAFUL COMPANY”
Visit www.orange.co.ukI wish I could give a zero start but it wont let me. One star it is. Firstly when I wanted to take out the contract the terms and conditions where not explained to me. I accidentality went over my remaining minuets and I got charged £120.00. I decided to cancel the contact immedialty. I could not phone customer services to do this on my orange contract phone as they blocked me off. Why the blocked me off £120.00 later is a mystery to me. I then phoned customer services from another phone and explained...
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Showing 21 - 30 of 671 Reviews
★☆☆☆☆
Written on: 06/04/2012
“Manager”
Visit www.orange.co.ukI had an appointment for installation wi-fi router, but i already waiting for 3 extra week! Absolutely don't satisfied. International student from Moscow. By the way, i'm from small village Sheffield. ...
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★☆☆☆☆
Written on: 04/04/2012
“Appalling customer service/signal + scam of roaming...”
Visit www.orange.co.ukI to got the message that although I was tied into a contract that my service charge will be going up! not amused when told by them that they didn't consider this 'material detriment' - the principles of signing a contract, is that you trust (especially from big firms) the people who are signing you up. Orange customers were dealt a sickening blow, their trust and loyalty were betrayed. Orange will pay a big price! They have just recently been voted one of the most complained about companies (guardian...
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★☆☆☆☆
Written on: 01/04/2012
“NEVER BUY FROM ORANGE!”
Visit www.orange.co.ukI bought a second hand iPhone from eBay it then broke and had a replacement from apple that's locked to orange. I have a different phone now and passed the iPhone to my dad. He isn't on orange so needs it unlocked. Would have thought this wasn't a problem? Guess again.... Nearly 3 months now I've been trying to get my phone unlocked but keep getting fobbed off by the people on the other end of the phone I have rang up a good 20 times and each person says something different one min they can unlock...
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★☆☆☆☆
Written on: 29/03/2012
“customer service call centre- replaceing a lost Sim”
Visit www.orange.co.ukAgent talk over you on phone. I did not like the way agent spocke to me. Failed me on 'Data Protection' on two phone no. but gave me details on one phone no. I did not like the fact agent failed me.Why did the agent give some infomation but not all. It should be all or nothing. I reported my phone lost in shop 2weeks ago and asked for Sim Cards to be sent to my home and nothing came so went into a shop again and they told me that there are no record of sim been requested. What will people do? just...
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★☆☆☆☆
Written on: 23/03/2012
“Customer service/signal complete joke!!!”
Visit www.orange.co.ukThe customer service staff will say anything to get you off the phone wether they are giving you currency information or not. They took my bill from my account twice within about a week! I then phoned up to complain and they said they would refund my money within 6 days so that was all good. 6 days past and no money was in my account and the customer service girl said to me oh we are very sorry it hasn't processed yte it will deffinetly be in in two days a little angry but understanding everyone...
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★☆☆☆☆
Written on: 21/03/2012
“RIP OFF ANSWER SERVICE CHARGE”
Visit www.orange.co.ukI took out a low user tariff to keep my bills down, now found out they charge a small fortune for just listing to messages, .53p for 8 minutes listening to people saying "ring me back" or "buy something" total rip off avoid them at all costs...
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★★☆☆☆
Written on: 13/03/2012
“Not really in UK”
Visit www.orange.co.ukHave been with orange for nearly 3 years after leaving O2, now realise I've made a mistake. They've carpet blanketed an increase in all prices. Everyone was angry, it took 3 days to get through to them no matter what time I called. I'm paying £24 pm for an old HTC Desire. They new there was a newer version was coming out. But never even offered it me! I can hardly get 3G on it. Phoned customer services up and they said to switch to 2g. They weren't even in England! I should never have left O2....
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★★★★★
Written on: 13/03/2012
“Fantastic service for a good price no hassle insurance”
Visit www.orange.co.ukhad a contract with orange for 18 months with 1200 mins unlimited txt, 2gb of internet for £48 a month. Im a high volume user on my phone so this package is great. Ive been with t-mobile and also my partner is with 02. every time there has been an issue with one of those companys trying to get your phone fixed or replaced is a bit of a headache in my experience. Orange is different I had an xperia 10 that would work fine for three months then start to malfunction, I would phone them up explain...
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★☆☆☆☆
Written on: 12/03/2012
“Terrible”
Visit www.orange.co.ukLike the previous reviewer, I would not recommend this company to anyone. I have been a pay-monthly customer for many years. Originally they were helpful and flexible. Now they are neither. Despite my loyalty they have just tried to charge an inordinate sum to unlock my phone and advised that it could take anything up to five weeks to arrange. Their excuse? They think I might be going to another provider and therefore they have to charge me for that privilege (I suppose there is some credit for...
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★☆☆☆☆
Written on: 10/03/2012
“Wouldn't recommend to my worst enemy”
Visit www.orange.co.ukI have been a customer of Orange for 2 years, and put up with them having placed me on a deal not suitable for my smart-phone, and having no signal. Coming up to the end of my contract, I decided to look at my upgrade options, selecting the "free for me" option, which presented me with iPhone 4s options. I checked the deals on uSwitch, which also displayed free models on monthly plans, and decided to go ahead. The website then says I have to pay £309 up front, so I called the upgrade team who told...
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Showing 31 - 40 of 671 Reviews
★★☆☆☆
Written on: 09/03/2012
“Very poor overall signal!!!”
Visit www.orange.co.ukI have been on Orange since November 2012. I was very reluctant to change from 02 as it was an exellent network but did so as Orange contract for my HTC Windows phone was much cheaper. However, I wish I never went on this network!!! I pay £26pm and unfortunatly I am now unable to use my phone due to complaints from the people I talk to about a crackly or buzzing noise and I sound like I am very far away from the phone which makes a conversation very diffuclt. I was also excited about having a phone...
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★★★★★
Written on: 07/03/2012
“PHONED FOR MORE INTERNET AND GOT FOR FREE!”
Visit www.orange.co.ukI've heard plenty of complaints regarding Orange and to be fair having an iPhone 4S on pay monthly costs a bomb, £41pm, but I'm a sucker for technology! So I phone Orange to see if there was any way I could get more internet and less minutes (as there's no need for me to have 600 mins a month!). So I started with free texts, 600 mins and 1GB of internet per month. I phoned to see if I could have more internet but less minutes... unfortunately the friendly chap on the phone told me I couldn't change...
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★★☆☆☆
Written on: 05/03/2012
“Service response time - none existent”
Visit www.orange.co.ukI have had no signal for my Orange Blackberry for over 3 days now and have tried to find out if there is a local problem. I emailed Orange and got an automatic reply to say that they will respond to my problem in 7 days!! Is anyone out there experiencing similar problems?...
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★☆☆☆☆
Written on: 26/02/2012
“Orange has not satisfied me, and are VERY slow...”
Visit www.orange.co.ukmay i just say, They charge you prices that are not worth it. It should be 5p a lifetime. Maybe not even that. Signal is rubbish, customer service, mmmmm..., value for money, not really decided. Do i recommend? Not really. The internet ONLY works plugged in (LAN). If its not plugged in, it doesnt even show up! And if it does, its 2 bars WHEN IM RIGHT NEXT TO IT!!! If orange fixed this for me, i wouldn't be posting this review. ...
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★☆☆☆☆
Written on: 25/02/2012
“Name and Shame Customer Advisors at Orange:”
Visit www.orange.co.ukBeware of the following Customer Advisors on Orange. From the Upgrade Department: Rob (Operating Customer Sales Advisor) - Liar. Nicola (Operating Customer Sales Advisor) - EXTREMELY RUDE, liar. She also likes to hang the phone up. From The Mobile phone queries department: Gillian (Operating Customer Service Advisor) - very rude. WORST CUSTOMER SERVICE OF THE MONTH GOES TO NICOLA! Please feel free to add to this wall of shame....
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★☆☆☆☆
Written on: 24/02/2012
“Avoid orange and be happy”
Visit www.orange.co.ukHi, I made the mistake of buying my iphone4 from orange. I had had the phone for over a year on pay as you go. Problem came when I wanted to use another sim and network. I asked for the unlock code on the 6th Jan and it is now Feb 24th and still no unlock. Orange customer serivces act as a barrier to sorting anything out. Reminds me of when I had orange broadband at work for 3 years ans then one days bang, the acount was deleted and they had no record of me. I signed up with another broadband provider...
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★☆☆☆☆
Written on: 24/02/2012
“They don't appreciate ending the contract.”
Visit www.orange.co.ukIt will be painful to end the contract. They are leeches.. Avoid orange in your future....
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★☆☆☆☆
Written on: 23/02/2012
“very very rude customer service”
Visit www.orange.co.ukUnbelievably horrendous 'service'. Story: My cousin bought me my phone more than 6 years ago, the account was under her name. 4 years ago, we changed it to me when I started working and paying for it myself. November 2011, called for my PAC code, was told that the account is still under my cousin's name, and she has to call for it. Jan 2012, Cousin finally managed to get through to customer service and was told 3 times that she can not get the PAC code because the account has been transferred to...
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★★☆☆☆
Written on: 22/02/2012
“Terrible customer service!!!!!”
Visit www.orange.co.ukI have made a terrible mistake!!!!! I have extended a contract with this operator against my better judgement and am already suffering. Two reasons that I originally decided to leave 1) hiked up the price 2) I was unfortunate enough to be out of work and they wouldn't budge on a price plan change even though I am never anywhere near my monthly usage. However, upon cancellation I was sweet talked into staying. OK so I get my new handset delivered. I take time off work as we all know the courier companies...
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★★★★★
Written on: 21/02/2012
“Never leave orange”
Visit www.orange.co.ukThank you orange been with you for 13 years and would never leave and recommend you to anyone my family now know why I stay with you !!!!! Great service and customer service 100% just took my next contract out again for 24 months should just give me life because I will never leave orange :) Regard Linda :)6...
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