Orange Reviews - www.orange.co.uk

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  • Customer Service

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Summary

Review Centre has many Orange reviews helping you to select the best mobile phone network for you. Compare our member's reviews and see if the service and coverage are worth signing up to.

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Latest Reviews

★☆☆☆☆

“Rubbish service. Rubbish network. Waste of time. ”

Written on: 21/07/2014 by phonetogo (2 reviews written)

I have been with Orange, now EE, for at least 12 years. My contract comes up in November and I will definitely not be renewing it. Apart from the rubbish connection problems, they bombard me with text messages about magic numbers and their ripoff roaming charges. There is not one thing I can think of to recommend this company, but plenty of reasons to rubbish them. However, I have wasted enough time listening to awful music whilst I wait to solve a problem, so I am not going to waste any more… Read Full Review

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★☆☆☆☆

“DO NOT USE ORANGE!!!!”

Written on: 18/07/2014 by Markz464 (1 review written)

Expect to be on the phone to Customer Services for over an hour each time you have a question, and to be put through to a variety of people that cannot help or give wrong information. It took weeks of phone calls and hours of time to terminate an expired contract and unlock my phone. I was finally advised all my payments were made, and weeks later I am being chased for payment of a bill that I know nothing about. My Orange online account has been closed so I cannot check it, I had one call… Read Full Review

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★☆☆☆☆

“Worst service ever”

Written on: 30/06/2014 by Hodges196 (1 review written)

I signed up for a 2 year contract in Sep 2010 and cancelled it after 2 years in October 2012. A few months later, I discovered they had continued charging my account (my bad, but it was "only" £10 monthly and I was working really hard at the time). So I called my bank and had the direct debit stopped. 6 months later, I received a really unpleasant letter from Orange with all kinds of nasty threats. I called a dozen times, each time speaking to 4-5 incompetent people but never managed to make… Read Full Review

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★☆☆☆☆

“The worst Customer Service I ever dealt with”

Written on: 21/06/2014 by SadieSheridan279 (1 review written)

After my trip abroad and using my travel bundle (£6 per 30Mb of data) I received two bills calculating usage at the normal rate without applying this bundle. I first called to Orange challenging the bill (24/04 for £119.07) on the 13th of May. I was told the bill was correct. The 2 agents on 150 I spoke to were very unhelpful and impolite, totally unprofessional. They were trying to explain that the extra charges were applied to the data used above the bundle, however when I asked for the… Read Full Review

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★☆☆☆☆

“Could not get the basics right”

Written on: 20/06/2014 by cdavidmax (1 review written)

I called up to request a replacement phone as mine broke, all this was fine very nice very friendly, was informed that a replacement will arrive the next day 18/06/14, and as i work long odd hours at work i arrange cover and waiting in for it. Never arrived! i called Orange and spoke to Raj who said that only part of the delivery detail reached the courier and that is why it was failed delivery. spoke to a manager who said that they could redeliver tomorrow 20/06/14, i explained that I could… Read Full Review

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★☆☆☆☆

“Appalling service - PLEASE don't use them”

Written on: 25/05/2014 by Darien170 (1 review written)

As a PAYG Orange customer I have found trying to deal with their Customer Services utterly frustrating. I was unclear on if a EE or Orange top up should be purchased due to logo displayed on my phone. It then took 3 hours trying to resolve this and then I found my call plan package had not been applied, I again contacted Customer Service and 45 minutes later still no resolution, I now have to wait for the Executive Team to hopefully resolve this query - no guarantees that they will be willing… Read Full Review

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★★☆☆☆

“Cannot top-up Online”

Written on: 21/05/2014 by KadinRasmussen (1 review written)

Have tried for over an hour to-up on line!! This happens frequently. Why does Orange get their 'server' more reliable?? Off out now to filling station (3 miles away)as I need to do a couple of txts. Absolutely disgusted. Brian ABERGELE 19/05/2014… Read Full Review

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★☆☆☆☆

“Lied to by advisor”

Written on: 13/05/2014 by KristinEdinburgh (1 review written)

I phoned up orange from my orange phone as my 24 month contract expired last week. As I didn;t want to pay the high monthly cost, I wanted to change to a low price rolling contract so I could make my decision about a phone contract carefully. I was put through to 'retention' and was told I could get a 4G phone, a sony new release worth 395 pounds, with loads of reviews spouting it's great qualities all over the net, for free on a 24 month contract, keeping my magic numbers and allowing those… Read Full Review

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★☆☆☆☆

“X LOYAL CUSTOMER NOW!”

Written on: 12/05/2014 by Disgust5d (1 review written)

I have been a loyal customer for many years and after my contract ended last year took advice from an Orange adviser to continue with them reducing monthly payment, last 2 months my bill has trebled have tried several times to find out why as I have not changed my usage and am normally way below, no-one can help apparently I can only speak to a manager who are either in a meeting or off line. I decided to close account as I have been given no explanation and I am now paying more than I was… Read Full Review

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★☆☆☆☆

“Avoid using Orange! Rip off!!!”

Written on: 10/05/2014 by kb298 (1 review written)

Avoid using Orange! Signed up for a one month rolling contract Sim only- (Carphonewarehouse has confirmed this) but orange still refuses to cancel contract stating I signed up for 24 months which is incorrect. Despite 2 hours on the phone, they refuse to cancel. Bad experience DO NOT USE ORANGE!!! … Read Full Review

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★☆☆☆☆

“ABSOLUTELY AVOID ORANGE / EE MOBILE LIKE THE PLAGUE”

Written on: 09/05/2014 by MaxBroussard (1 review written)

I am never one to a) leave reviews b) be a moaning customer, but, I feel like I should let people know about my experience with Orange. Absolutely avoid Orange/EE mobile network at all costs. Having been with Orange for 10+years, I took out a 24month contract on a Samsung Galaxy S3. The handset has been replaced I believe (at least) 3 times. For approx 12months of the contract, I have had major issues with the reception I received - at both of my addresses in Nottingham AND Northampton… Read Full Review

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John2807's Comment

Written on: 22/05/2014

very good advice.they still try to take money from ya bank account even when you terminate the contract when its run out.and when ya ring them from a lindline to tell them they keep you on the phone for as long as they possibly can.they pass you through 4 different people to talk to only the last person will listen to you if your lucky.total shambles.avoid orange/EE

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★☆☆☆☆

“Useless, totall useless”

Written on: 02/05/2014 by maYork18 (1 review written)

I have been both a broadband and mobile phone customer of Orange. I am really happy to say that today is my final day of having any contact with them as I am finally ending my last mobile phone contract with them. I have no really problem with the people at their customer service, they are usually polite and friendly. What bugs me is that they are just incapable of solving any problem. My problems have included them changing the name on my account to “Helen” (I am a man) and then… Read Full Review

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★☆☆☆☆

“Discusting service and treatment”

Written on: 01/05/2014

I have been chasing Orange uo for over four months trying to sort out why they keep over charging me. I had a £15 tariff they charged me £30. They told me they will sort it and refund me, I then paid a £17 tariff and my bill was £118. I phoned them to complain and they admitted the mistake and now my bill is £218. They said they will sort it and get back to me. FORGET IT. I cancelled straight away. DONT JOIN ORANGE… Read Full Review

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★☆☆☆☆

“Dad (69) left without service for days”

Written on: 01/05/2014 by Rhodesoc499 (1 review written)

Avoid ORANGE/EE at all costs - My dad has now been without service on his phone for the last 6 days - All attempts at contacting them on his behalf have landed me with more expense (As i do not subscribe to orange and have had to ring them off my vodafone contract phone)and with the supposed customer services hanging up on me twice today i am at the end of my patience. I have fired emails off to the CEO'S of orange and ee lets see if we get a response - letters will be following by mail… Read Full Review

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★☆☆☆☆

“AVOID POOR CUSTOMER SERVICE”

Written on: 27/04/2014 by tanteuk (3 reviews written)

AVOID, ALL I WANTED IS THE CODE FOR THE PUK CODE TO LEAVE THEM I WAS LEFT ON HOLD FOR 20MIN TRYING TO GET THIS AVOID AFTER CALLING 4 TIMES I STILL NOT MANAGED TO GET THIS POOR ALSO SOMEONE ANSWERED AND THEN PUT ME BACK ON HOLD THIS IS NOT GOOD CUSTOMER SERVICE… Read Full Review

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★☆☆☆☆

“AVOID POOR CUSTOMER SERVICE”

Written on: 27/04/2014 by tanteuk (3 reviews written)

AVOID, ALL I WANTED IS THE CODE FOR THE PUK CODE TO LEAVE THEM I WAS LEFT ON HOLD FOR 20MIN TRYING TO GET THIS AVOID AFTER CALLING 4 TIMES I STILL NOT MANAGED TO GET THIS POOR ALSO SOMEONE ANSWERED AND THEN PUT ME BACK ON HOLD THIS IS NOT GOOD CUSTOMER SERVICE… Read Full Review

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★☆☆☆☆

“can't access email account”

Written on: 27/04/2014 by Krystal122 (1 review written)

Had orange email account for years now they say my details have not been recognised,been trying for three weeks, there is no phone number where you cantact anyone useless… Read Full Review

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★☆☆☆☆

“HORRIBLE THIEVING NETWORK. DO NOT trust them!! ”

Written on: 25/04/2014 by MattieReid (1 review written)

I have had more problems with ORANGE then I care to write down in this review. However, briefly I will tell you to run the opposite direction, and believe me when I say that orange wed code every week is NOT worth the hassle, stress and headache. In a nutshell to summarise my experience of the last four years: Terrible network coverage across FOUR DIFFERENT PHONES iphone, blackberry, samsung and LG!! Their reception is useless compared to most other networks, even when out in normal busy areas… Read Full Review

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★☆☆☆☆

“Still waiting for a callback”

Written on: 25/04/2014 by Fabian82 (1 review written)

I phoned your office on Thursday 24th at 8pm as I've had NO SERVICE for a week. I spoke to a helpful (so I thought) English member of staff, he promised to call me back as there was a wait for the team he needed to speak to. Well guess what, he never called back! I called you from my landline as I have NO SERVICE so that call cost me money. He was due to call me back on my landline. What is going on, my phone is useless as I cannot use your service? Not happy. It is now almost noon on Friday… Read Full Review

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★☆☆☆☆

“Absolute worst network provider, and i came from 3”

Written on: 21/04/2014 by tomh000 (1 review written)

Orange what an absolute joke. Samsung galaxy s4, £45 pounds a month which is practically stealing anyway but i dont mind. But to top it off im stuck with a phone which does not work for over two months because no one will help me. Under warranty and a manufacturing fault with the product. No SIM error, common issue with the phone. Go into store, "please phone our number as we are all useless and cannot help" phone number "please send phone to be repaired, will be back to you in 2 weeks" 1… Read Full Review

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