Orange Reviews - www.orange.co.uk

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  • Signal Coverage

  • Customer Service

  • Value For Money

Summary

Review Centre has many Orange reviews helping you to select the best mobile phone network for you. Compare our member's reviews and see if the service and coverage are worth signing up to.

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Latest Reviews

★☆☆☆☆

“IRRESPONSIBLE POWER IN THE HAND OF COMMUNICATION GIANTS”

Written on: 15/03/2016 by peterhughes (1 review written)

I have been with Orange/EE for 18 years, I have always paid my bills but have been frequently been accused of not doing so. I have 3 phones, one for myself, one for my wife and one for my son. I have been frequently been barred despite not being sent a bill. Recently whilst on a business trip to Scandanavia, I found my phones were barred, it took me over two hours on a landline phone, costing me at least £100 to eventually make contact with someone in Orange, based in India, who was both… Read Full Review

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★★★★☆

“Common sense approach to customer service”

Written on: 13/02/2016 by Boltonbird (1 review written)

Spoke to an excellent team leader today regarding my fathers account, my dad has minimal language following a stroke and finds communicating extremely difficult and frustrating but you staffs common sense and patience got us there, greatly appreciated. Would be happy to have staff like him on my customer service team. Well done Orange!… Read Full Review

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★☆☆☆☆

“rubbish”

Written on: 05/02/2016 by 46Campbell (1 review written)

fobbed off and lied to. Put on hold for over an hour. Several calls made but still not had the refund due. Disgusting. Call handlers play games, put your call on hold then just cut you off… Read Full Review

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★☆☆☆☆

“WHAT A LOAD OF RUBBISH”

Written on: 08/12/2015 by theo_singer (1 review written)

Faulty phone, again, second 6 months, told up to 24 hours for sim card to activate now well over, still no card transferred to business, on phone so far 20 mins!!!!! Used to be good now crapulous. Avoid avoid avoid!… Read Full Review

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★☆☆☆☆

“Mislead and fobbed off”

Written on: 26/09/2015 by Wreneq57 (1 review written)

Due to new mobile phone I needed to get smaller sim card,and had to change over from Orange to EE and EE assured me before I did it that my £260.00 of credit PAYG, (MY OWN MONEY )would be transfered. Now after numerous phone calls & being told to wait 24 hrs. ..I have been told that I should have been told to run down credit before swapping sim and I will only get £100 credit tranfered of the £260.00.  I have been fobbed off for over 100 hours to be told this.I have decided to take… Read Full Review

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★★★★☆

“good service”

Written on: 24/09/2015 by gregorgz (15 reviews written)

I've been with vodafone and o2 and orange is the best for signal out of all of them. I've been with them for 5 years now and never had any problems so that has to be a good thing. Prices are good as well… Read Full Review

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★☆☆☆☆

“Terrible service”

Written on: 21/09/2015 by mjtgar (1 review written)

My signal went off and I could not make/receive calls or texts. I phoned the customer service and was put through to three people one after the other. The last person, told me that they could/would do nothing until 24 hours had passed. I explained that I needed my phone for work purposes and he responded that they would do nothing for the next 24 hours. Worst service I have received!!… Read Full Review

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★☆☆☆☆

“Still taking money 2 months after cancelling contract”

Written on: 13/08/2015 by 41Taylor-Alt (1 review written)

Cancelled contract 2 months ago. Was going to go PAYG. Now say haven't cancelled as have not registered the sim, quite hard as no sim received. Believe they should have cancelled the contract anyway or at least contacted me to check why sim not registered. Bad Service… Read Full Review

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★☆☆☆☆

“More Minus Than Plus”

Written on: 28/07/2015 by RALFE (10 reviews written)

Hopeless trying to get answers. Endless menus and wait times when phoning Customer Service. The website takes you round in cirles and is intent on advertising more 'services', rather than giving help. Maybe particular to my home location but over the last 2 years I've had to hold my phone up near the window to send messages. Phone calls simply fade away, so it's virtually impossible to phone Customer Services - and they say I'm in a good reception area! Now leaving Orange/EE but have been told… Read Full Review

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★☆☆☆☆

“Lost another customer”

Written on: 04/07/2015

Been with Orange for 14 years. This month my 1 GB 'free' broadband disappeared after five days even though the phone hadn't even been switched on for a lot of that time, they then charged me £50 for approximately 4 minutes internet usage! Got spoken to like a dumb peasant by customer services, between prolonged periods on hold, was told this was normal for the type of phone I use (even though this had not happened before in the 18 months I have had it) this flatly contradicting what I was… Read Full Review

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★☆☆☆☆

“Total rubbish”

Written on: 04/07/2015 by fbSanchez420 (1 review written)

Get a problem with house phone and they don't care there totally useless and will nother be staying with this provider happened 4 times in over a year time to change… Read Full Review

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★☆☆☆☆

“Orange Upgrade Shambles”

Written on: 23/06/2015 by Nikkid123 (1 review written)

I have had contracts with Orange for a few years now. In January of this year I was able to upgrade again through the Carphone Warehouse. I chose a phone and picked it up on January 6th from Carphone Warehouse. Orange did not validate the new SIM card and so the new phone could not be used from 6 January. Orange kept sending bills and I explained to their billing department that I was unable to use the phone and wanted this dealt with. Eventually they referred me to another number which I… Read Full Review

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★★★★★

“thank”

Written on: 10/06/2015 by Wiley1983 (1 review written)

thank you for all the help this is a very good thing to use online and also study blue which you can sign up for free it is brill to make flash cards… Read Full Review

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★☆☆☆☆

“Incompetent and Unhelpful Service”

Written on: 15/05/2015

Despite being categorically assured that my Orange network mobile phone would work OK in Ibiza last week, I had no connection there, just the irritating 'No Service' message. I took my phone into the Orange store in San Antonio, but they were not interested whatsoever in trying to get me connected. The Orange store employee was dismissive and directed me to an independent mobile phone store, which did its best in trying to restore my connection; but they were unsuccessful. But, on arrival… Read Full Review

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★☆☆☆☆

“unable to contact”

Written on: 12/05/2015 by Da11en (1 review written)

rubbish service tried to contact them was hung up on 6 times couldn't understand the operator and when i finally got through to them the paper work never turned up avoid this company like big joke… Read Full Review

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★☆☆☆☆

“AWFUL WRONGED ”

Written on: 12/05/2015 by Summer06 (3 reviews written)

I came to the end of my contract with orange so I didn't renew and I got my final bill £21.98p. Which I paid by my card to my horror 7 weeks later I get a email from a debt collection agency asking me to contact them asap which I did I was panicking as I've never had a debt collectors after me when I telephone them they told me orange network have asked them to collect the final bill I was totally shocked and upset and explained that I've paid the bill so I contacted orange network they… Read Full Review

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★☆☆☆☆

“so glad to be leaving orange ”

Written on: 26/04/2015 by 167Kirk (1 review written)

Not only do orange charge a small fortune for basic coverage they also have the worst customer services! I rang yesterday at 12.00 to request my pac code so I could change over to 3. Once I had finally got through I was put back on hold and passed to another colleague after another daunting wait. They asked for my mobile number and was promised a call back within two hours, as you can guess it never happened. I rang at 4.45 and finally got through to someone who then told me that department was… Read Full Review

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★☆☆☆☆

“Bad promises”

Written on: 25/04/2015

I am on a sim only plan and I knew I was charged for calls to Orange voicemail, so I decided to set up a pin number from my landline to access voicemail. Guess what? I was getting charged also on the mobile for calls I made from my home phone number. When I realised that, I called Orange customer services as it's not fair to be charged for calls not made from mobile, and I was promised a refund plus free voicemail service. After about 2 months, still no money in my account and not sure about… Read Full Review

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★☆☆☆☆

“bad”

Written on: 27/03/2015 by Taniya213 (1 review written)

Worse network ever. Paid my bill 4 months running then turned around and said I had not paid it. So made me pay again scandlas … Read Full Review

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★☆☆☆☆

“Worst customer services with cowboy bully tactics”

Written on: 08/03/2015 by AndresCrespo (2 reviews written)

I tried to leave my Orange Home Broadband after two and a half years of loyal custom. What a nightmare! I am convinced what they do if it is not illegal is at the very least inmoral. Orange had me hanging for 45 minutes to start with. Then they were not having it. No matter how many times I stated "Will you please give me the MAC Key that my new broadband supplier requires", the operator was trained to ignore my request and refused to hand it over. The patronising treatment was insulting and… Read Full Review

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