IGLU Cruise Reviews - www.iglucruise.com

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Latest Reviews

★☆☆☆☆

“inadequate ATOL coverage !”

Written on: 20/11/2016 by AlanaKrause (1 review written)

Got my ATOL certificate, they have left off the cruise and hotels and only covered the flights and transfers. They say ATOL does not cover the cruise and hotels. The ATOL website says "ATOL protection Applies to virtually any overseas air holiday that you book with a UK travel company. The law says your holiday must be protected if you book a holiday with a single travel company that includes: flights and accommodation, (including a cruise), or flights and car hire, or flights… Read Full Review

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★☆☆☆☆

“Ruined our first ever cruise”

Written on: 15/11/2016 by Fanning93 (1 review written)

NO INFORMATION SENT TO US WE WAITED FOR EMAILS GOT NOTHING NO TICKETS SENT UNTIL 26.10.16 CRUISE 29.10.16 UNABLE TO BOOK ANY OF THE EXCURSIONS WE WANTED AS FULLY BOOKED ONLY WAITING LISTS LEFT AND EXCURSIONS NO GOOD TO US? CUSTOMER SERVICES FOR IGLU WERE UNBELIEVABLE NEVER AGAIN WILL WE USE IGLU THE STAFF ON BOARD THE MEGELLAN WERE GREAT BUT WE WERE LEFT TO JUST WANDER AROUND AS HAD NOWHERE TO GO AND MOST PLACES WE VISITED IN NORWAY WAS CLOSED MANAGED TO GET A COACH PRIVATELY TO HALF WAY UP THE… Read Full Review

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★☆☆☆☆

“Worst customer service”

Written on: 14/11/2016 by Nathan248 (1 review written)

Have just called IGLU and spoken to our sales person Jamal, worst customer service ever, I was unhappy that our holiday felt thrown together having been offered a flight that got us to a hotel for a 3 hr stay when we had paid for a night !! This agent was so rude, speaking over me, not letting me talk, no customer concern at all, then said that I could speak to a manager and put me on hold for so long that I had to hang up. I have been through IGLU several times before and never again, if this… Read Full Review

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★☆☆☆☆

“STRANDED”

Written on: 14/11/2016 by lloydbunting (1 review written)

just returned from a cruise booked through iglu as we have used them successfully several times...BUT NEVER AGAIN! i spent time daily in contact as our transfer from plane to ship was farcical..... 4 of us ( including a 80 year old and an 84 year old with altzheimers and in a wheelchair ) were met by a seat estate! After establishing there was no way we could fit , we had to insist on travelling with some of our luggage on our laps. The driver was very insistent that this was not allowed and… Read Full Review

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★★☆☆☆

“Have given up on them”

Written on: 27/10/2016 by Jsew (2 reviews written)

I have used iglucruise many times. Last year I had a major issue with them over flight times and after many phone calls they finally sorted it out. This was after I paid them £10 for a recording of the booking call which proved I was right . I thought maybe it was a one off and have booked with them again I am now sitting one day off going on two back to back cruises with them and no documentation for my transers( I did the rest of the documentation myself) I have been on hold for 15 minutes… Read Full Review

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★☆☆☆☆

“do not care about the customer”

Written on: 15/09/2016

I have used them many times but never again. 3 weeks ago I booked a cruise for September 2017 on a 'bogof' deal on a category 1 cabin. Only 3 weeks later, the price of the category 3 is now cheaper than the category 1 price. I do know that prices drop closer to the sail date but it is still 12 months off. When I booked I was told 'bogof' is the best deal and nothing will beat it so far away from the sail date. I rang customer care and they are not interested and basically said 'tough' and… Read Full Review

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★☆☆☆☆

“Don't bother”

Written on: 31/08/2016 by KarenTyers (1 review written)

Booked a cruise 11 months ago only to be told today 5 days before we go that the offer of on port parking was not available as car park full. Voucher to park miles away off port. Asked repeatedly for a senior person to call me, told no point they couldn't do anything. Eventually contacted concierge services who were very helpful and got someone to take my call, by this time we had booked on port parking ourselves, We had been lied too, promised a call back still waiting and £125.00 out of… Read Full Review

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★☆☆☆☆

“No customer care - do not use Iglu!”

Written on: 18/08/2016 by dw4518 (1 review written)

They will happily take your money but forget about trying to get any after care. They don't want to hear about it and will not help you sort out any problems. … Read Full Review

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★☆☆☆☆

“Happy to take your money that's it. Price match lie”

Written on: 22/07/2016 by Copelandeu355 (1 review written)

Had dealt with them before and had never had a reason to get back in touch, get a couple of quotes had been cheapest previously. This time we got complacent booked with them without checking. Other family member got a cheaper quote within a minute of receiving the confirmation. Fine we thought they have a price match. Wrong, they refuse to honour it and even encouraged us to take our business elsewhere. In light of this there is no way I or any of my family will deal with them in the future. We… Read Full Review

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★☆☆☆☆

“Wont be using them again”

Written on: 15/07/2016 by dianejo (2 reviews written)

The flights we booked with Iglu were Iberian, but for some reason known only to Iglu they moved the flight to Vieling on the day. ( a budget spanish airline) We finally got on a flight after 4 hour delay, the plane itself was an old virgin one about 1980, it made an awful noise and we didnt think we would make it to Gatwick. There wasnt any drink or food available on the flight and all they could offer was half a glass of water !!!! When we finally landed,all the luggage on the flight had gone… Read Full Review

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★☆☆☆☆

“Cruise booking with Iglu”

Written on: 03/07/2016

Initial booking with Iglu excellent. Then a query arose so I rang customer services to ask for help in sorting it out, to be told they couldn't that I would have to contact the cruise line (Celebrity) myself to sort it. Which I did!! I have to ask who is the agent here them or me. After this experience I would not book with them again… Read Full Review

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★☆☆☆☆

“Poor Customer Service”

Written on: 01/07/2016 by Walton289 (1 review written)

Do not use this company, appalling customer service, not interested in customers. Unfortunately paid for my cruise yesterday, last night I contacted the motel I am due to stay at post cruise, very upset to find the hotel had no details reference my reservation, they offered to sell me available rooms for the date we were due to stay. Contacted Iglu had the misfortune to speak to a very unhelpful member of staff who informed me that there was no available supervisor and they could not confirm… Read Full Review

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★☆☆☆☆

“Watch out for your deposit”

Written on: 22/06/2016 by AveryDickey (1 review written)

Iglu Cruises Would not recommend Iglu, our first experience with them has been a bad one, trying to get our £1600.00 deposit back, they expect the remaining balance in full 22 weeks before you depart for your hols, if we had known that, we would not of booked with them, we booked over the phone, once confirmation came through we realised that we couldn't afford to pay the remaining balance so far away from our departure date, when asked why they wanted the full payment so early we were told… Read Full Review

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★☆☆☆☆

“Totally dissatisfied with the service from this company.”

Written on: 02/04/2016 by Jameson239 (1 review written)

Wish I had read these reviews before booking a cruise thru iglu as I am really dissappointed with the service so far and I have only paid the deposit… Read Full Review

Matley123's Comment

Written on: 19/06/2016

I must say we feel the same. Not long booked the cruise and thought I would look the room up on the internet. Apparently a third of our balcony is obscured. Also we are separated on the flights going and coming back. Paid £3400. They never said a word at the time of booking but took the full amount quick enough. We have phoned and emailed and they're just not interested. So stressed out about this now and are going to contact a solicitor. Appalling service. They did offer is 100 Euros which is an insult. Better booking with Six Star Cruises.

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★☆☆☆☆

“An oversight !”

Written on: 21/01/2016 by Jaquano10 (1 review written)

Booked a cruise package with Iglu to the med last year.Outbound flights with Monarch ok but on our return at Athens airport we were told that we would have to pay £240 for a family of four in order to get our baggage home as we had no baggage to check in on our tickets! We had no option but to pay for our baggage on credit card and then try to reclaim it back off Iglu on our return. Iglu customer service is nothing short of incompetent and the manager stated that it was an 'oversight' !!… Read Full Review

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★☆☆☆☆

“Take Your money won't return calls or answer emails”

Written on: 12/11/2015 by KailaNelson (1 review written)

I've booked a 10 night carnival vista cruise for 11th June for family. l've paid £1300 deposit to secure booking. Unfortunately we cannot go on these dates - so I asked to transfer my booking to 9th July 2016 this cruise is £1400 more which I have absolutely no issue with as it's acceptable as it's peak time to travel..upon requesting my transfer I've been informed of would be cheaper for me to lose my initial deposit and rebook as transferring my booking would cost more..meaning my cruise… Read Full Review

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★☆☆☆☆

“Fantastic when booking, shocking when things go awry.”

Written on: 04/11/2015 by JudithDobson (1 review written)

in the last 12 months we have booked three cruises with Iglu. The initial service is excellent, nothing is too much trouble, but then with queries or discrepancies it seems you are on your own. The first two cruises were booked with minor problems, apart from having to stump up several hundreds of pounds for new flights despite having the price confirmed and a deposit paid. Apparently the original flights were Sold out so it was either pay more or forget the holiday. In the last three days we… Read Full Review

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★★★★★

“No problems”

Written on: 30/06/2015 by Lorraine2322 (1 review written)

Just returned from a Celebrity Cruise arranged through Iglu Everything was arranged correctly by them After booking I needed to contact them for some special requests - each time I spoke to someone different and nothing was too much bother for any of them I would definitely book through iglu again Thank you and well done Iglu… Read Full Review

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★☆☆☆☆

“Inefficient & couldn't care less about customers”

Written on: 05/06/2015 by AlanaLucas36 (1 review written)

Having had our confirmation paperwork sent five times because of their errors (only one time was due to airline imposed changes) I then had problems paying the final balance for our trip via their website. I was asked to email a complaint as the staff member had herself highlighted internally the issues I had raised. Having wasted my time doing this, my complaint was completely ignored! While I have better things to do than waste time complaining I am disgusted that having been asked by a… Read Full Review

Maisie-Jane's Comment

Written on: 01/08/2015

We also have had a real fiasco booking with iglu. Though I would not wish you to have had a bad experience in some ways I am relieved to hear that we are not the only ones.Though we have had attempts at considerate treatment from some staff, when they go off duty and issues are passed on we are treated like idiots. (And perhaps we are, for handing over money to this company).
We booked two cruises at the same time, for Britannia, over a year ago, there have been problems with both bookings. We've had one of the cruises, which in itself was a lovely cruise, though the booking was error after error, and traumatic. One would have thought that iglu would have taken more care with the second booking, however this process has been worse, The latest, in a series of errors, is that we are not booked onto the premium economy seats on the flight back from Barbados, which we requested when we booked well over a year ago. We are told by p&o that iglu failed to pass this element of the booking on. Due to health issues, we would not have booked a fly cruise without premium economy flights, yet it looks like it's like it or lump it now, though we have been told we can have premium economy if we fly into an airport over two hours away from us (not suitable). I'm wondering if by not passing this element of the booking on they have broken their contract with us, we are so over it with them that we would happily cancel this cruise, if we could get our money back.

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Denmarcjm's Comment

Written on: 01/08/2015

Try involving the Customer Relations Manager - he eventually accepted that the service we suffered was wrong.

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★☆☆☆☆

“Name Change”

Written on: 12/05/2015 by Fiona12 (1 review written)

I am due to travel on the 23rd May 2015, (booking ref 428556) via Royal Caribbean booked by Igly. I contacted Iglu on the 8th May to advise I would need to carry out a name change to my booking as my partner was denied his visa. The operative said she would speak to BA as new tickets would need to be issued, she then came back with a price of £840 after we had already paid £1295 each for this booking. I verbally agreed to the name change as there was not much I could do seeing as my partner… Read Full Review

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