Written on: 25/03/2013
As you may well have read they are terrible, customer service really rude when the appliance broke (due to fault they knew about but did not inform people before warranty ran out) they have tried saying the fault is not on newer models yet i have read lots of people with new models saying thiers have developed same problem, that being the ice build up in fridge side which eventually breaks the fan. Do not waste your money on any samsung fridge freezer. (read more)
Written on: 22/03/2013 by janicepounder (1 review written)
I AM VERY HAPPY WITH MY FRIDGE FREEZER, GREAT VALUE FOR MONEY (read more)
Written on: 04/12/2012 by 2lippy (19 reviews written)
I have an rs21 and have had it since they first came out, its great in its simplicity, the cold water and ice maker are really useful. The freezer is a fair size and the fridge is enormous The rs21 has a common manufacture fault that causes the fan inside the fridge to eventually get frozen solid after water builds up around it over time. This will then stop it cooling properly. The fix is very well documented online and a simple diy kit (£39) is all you need to add a small heater to the... (read more)
Written on: 27/11/2012 by maz48 (1 review written)
After reading many of the negative reviews here, I am almost afraid to write my review in case I tempt providence. I've had the Samsung RS21DCNS model for over six years now and fingers xd, have not had one jot of bother. I love its appearance, that it's easy to clean, it's quiet and it keeps my food fresher for longer just as advertised allowing me to keep things after the sell by date, saving me money. And I got a good deal on the price at the time. When I purchased it, all models had the... (read more)
Written on: 14/07/2012
my advise is to stay a way from samsung unless you like to defrost your new fridge every few months when the fan freezes up then it will finally pack it in all together. phoned samsung to complain and got led around for a dam week before they said its not there problem but you look online to see plenty of people have this problem cant stand a company tha wont stand behind its product by the way the fridge one year and four months old just over its warranty (read more)
Written on: 08/07/2012
I purchased the above in August 2009 and recently the digital temperature display went up to 17 degrees and would not come back down hence the fridge had a problem and would not cool down. I tried to contact Samsung but to no ovail owing to the fact that it was a Friday night. On the Saturday morning the situation was exactly the same so I had to contact a local engineer who told me over the telephone that he could fix the problem for £136 all in and no additional costs. He said that he... (read more)
Written on: 24/02/2012 by Paulsnel
Despite Samsung extending the warranty to 5 years it doesn't help the fridge freezer goes wrong time after time until it is out of warranty then samsung do not want to know the "fix" they carry out does not always work - they fridge frezer works for a while once it has been defrosted, but it is because it has been defrosted not because samsung have fixed the latent defect I will never buy anything from samsung again as they do not offer customer service (read more)
Written on: 24/07/2011 by JacquieJ (1 review written)
3rd time in a year this Fridge part of this has broken down and i am now utterly peed off with it.Had to wait 5 days for an Engineer come out, only to come down next day to find it not working again. I called them back only to be told i will have to wait another 5 days for an appointment, after telling them i needed the fridge working as my Granddaughter was coming for the weekend and her medication needs to be kept in the fridge, i was then asked can i not use a neighbours fridge to keep it... (read more)
Written on: 25/03/2011
just to let everyone know that we have just fixed our own samsung american style fridge freezer. we have the RSA1WTMH model and were adviced to buy a kit by friends of ours who buy all there water filters and shelves and things from appliance diy repairs. they have got the RS21 model that lots of people have had problems with, and they fixed there fridge using one of these repair kits about a year ago. we love our fridge but didnt want to spend to much fixing it so this seemed to be the best... (read more)
Written on: 22/12/2010
First and last ever product purchased from Samsung.nearly £800 for an American style fridge freezer and within 3 years everything that could have gone wrong has.Never had any problem with Sony or Panasonic products.Samsung are a joke and so is their customer support. (read more)
Written on: 12/10/2010 by sm1heart (1 review written)
Do you expect that a dryer should dry clothes or sheets? Well if you expect that then dont buy a gas front loader from samsung as they say that this is normal for their dryers to ball up sheets. they dont post this for you to consider when you are buying their applaince . that might keep you from buying there appliance. I would not recommend a samsung appliance as their service is not what you expect when you buy their product. Steve (read more)
Written on: 30/09/2010
The kit my boyfriend bought from Appliance DIY Repairs fixed our Samsung fridge freezer straight away. We fixed it together on the Saturday morning. It took just over an hour. It was quite a quite a laugh actually. By the Saturday night his beers and my wine were ice cold like they used to be when we first bought the fridge freezer. Our water dispenser hadn't been working either until we fixed the fridge. We are both well impressed with Appliance DIY Repairs, and would recommend anyone... (read more)
Written on: 30/09/2010
Anyone with a Samsung fridge freezer Rs21 read on.
They were built with a design fault if it goes wrong within 6 years Samsung WILL Repair free of charge.Just read them the sale of goods act.
Go here and click play for all you need to know.
http://www.bbc.co.uk/blogs/theoneshow/consumer/2009/07/03/sale_of_goods_act_letter_downl.html (read more)
Written on: 15/09/2010
Do NOT buy a Samsung Fridge/Freezer. I purchased a Samsung RL44ECPS fridge and after 5 months the fridge died on me! Samsung will not provide a replacement and it will take them 10 days to get me a service engineer!!! I have searched the internet and the problem I am having is common were by the fridge fans freeze and stop working preventing the fridge to stop workig and the freezer to freeze up more than it should. It is a poor prodcut design which Samsung is aware and yet not fixing the... (read more)
Written on: 04/09/2010
there seems to be a lot of mis-information around with reguards to samsung rs21 models , ive been doing some research online and noticed a few videos on youtube recently which seem to show/explain the problem with this model
go to youtube and type in samsung fridge freezer problems , may not be any good to everyone , but at least gives some insight (read more)
Written on: 27/08/2010
samsung have the worst possible customer service i have ever had to deal with. when my fridge broke down i called them, they said all work and parts would be done for FREE. 5 weeks later and im still waiting for the part. the light bulb blew causing control panel to also blow. they are now trying to say i have to pay £140 for original visit and costs of parts and work. they have left me without a fridge for 5 weeks and its only been this long as i called them. all they are doing is... (read more)
Written on: 07/08/2010
We would always buy Samsung fridge freezers now. In the past we've owned a Maytag and a Smeg (both side by side type appliances). When they have gone wrong, my husband and I have spent a fortune on parts and call-out charges having them fixed. we also found out that both appliances were actually made by Whirlpool, but were disguised as Maytag and Smeg. When we did finally buy a Samsung, and that went wrong after a few years or so, we bought a kit from an online company called Appliance DIY... (read more)
Written on: 26/07/2010
This product is faulty and should never have made it to the market.
We have had the usual noisy frozen up evaporator /heater assembly even after a refit, broken / split plastic fridge door handle in a home that does not have children or is not used 'hard'!
I would now have been better investing a further £500 (ontop of the cost of the Samsung) in a reputable top end manufacturer.
Samsung should have done the right thing and owned up to the problem and rectified accordingly......
Samsung... (read more)
Written on: 25/07/2010
My fridge freezer was covered by the extended 5 year warranty on the fridge cooler unit. However, after three call outs to the engineer in the space of three months Samsung has now said that the unit is 'irreperable' and have offered me £300 for a 'depreciated refund'. Given that it cost £999 new and should have lasted a lot longer than 5 years and is now useless, I don't consider £300 to be more than a cycnical way of avoiding responsibility for fixing my fridge/freezer. I will never... (read more)
Written on: 02/06/2010 by leemadden (1 review written)
this product looks good but as for it only being two years old and already an engineer writting it of as there are cracks all inside no wonder it appeared on watchdog on the bbc, oh and by the way the support you get from samsung its second to everyone includeing the odd job O.A.P. that lives down our street, stay away from samsung unless you have money to burn...
Written on: 15/05/2010
We bought the samsung RS21 american style side by side fridge freezer about 4 years ago, and every so often we were getting faults on it. We had the Comet engineers out, who didn't have a clue what they were doing and told us we needed a Samsung engineer out. The engineer did seem to know what he was doing, but every few months the problem kept coming back. Eventually samsung didn't want to know and told us we would have to pay for parts and labour. A friend of ours recommended we buy a... (read more)
Written on: 09/03/2010 by lewis B (1 review written)
We purchased the SAMSUNG FRIDGE FREEZER RSH1 JBBP due to having a disabled daughter, easy use visible tempreture for storage of medication.You do get loud noices from this product this tells you in instruction booklet.Recently this has got louder.Then I recieve a letter from Samsung,POTENTIAL FIRE RISK,PERSONAL SAFETY ISSUE,I rang them urgently to say I had a disabled daughter and that her bedroom was joined on from the kitchen, I also have care workers using the fridge with and for her,Most... (read more)
Written on: 26/01/2010
Along with many others I have the fridge fan failure.
Having had the RS21D for 6 years I have little hope of warranty repair so will be looking for a relacement, but that will work out at £800+ for 6 years!
My previous fridge lasted 20 years.
My next one will NOT be Samsung (nor will anything else) (read more)
Written on: 24/01/2010
To be fair to Samsung they are repairing our 5 year old freezer even though the warranty has expired. We have the same fault as most who have posted on here. a frozen water pipe at the bottom rear of the fridge causing a ice build up and eventually stopping the cooling fan. I was just wondering does anybody know how you can defrost the fridge section without defrosting the freezer side? I want all the ice removed before they come to fix it.
Thanks (read more)
Written on: 26/11/2009
I bought an RS21 f/freezer nearly 2 years ago. Within 3 months it had stopped working properly - although the fridge temperature stated 4 degrees, everything in the fridge was warm. We called out an engineer on 2 or 3 occassions and eventually had to resort to a threatening letter to the retailer before the problem was sorted. The engineer basically replaced the whole of the cooling system. We have had no further problems but I have just received a letter stating there is a possibility of... (read more)
Written on: 24/11/2009 by Maz6666 (1 review written)
I bought a RS21 and had it just over 2 years when I had a problem with the coolant part - however they replaced this - then unfortunately I had an internal fire because the heater went wrong - however Samsung have been more than fair and are going to be upgrading my fridge freezer, paying for a plumber as the next one has a water cooler and also for loss of food etc so all in all they have been excellent to deal with. The problems with the RS21 have been rectified in the later models. Thank... (read more)
Written on: 10/08/2009
I bought my Samsung RS21 in October 2005 and within 6 months had the engineer call out to the fridge (same problems as everyone else with the drilling noise and then going off). I have today booked my 4th callout for the exact same fault. Samsung say that they will only cover the cost of the repair of the unit and will not replace the fridge freezer, and that as I have already had the extended warranty (after watchdog intervention) which runs out next year, they expect me to pay for any... (read more)
Written on: 01/07/2009 by dawnddbail (1 review written)
I bought our Samsung in 2003 and until recently it has been a wonderful addition to our household. However the other week it was making a noise like a loud spinning washing machine. I have seen the Watchdog programme so purchased a fridge thermometer and the fridge was fine. due to the excessive noise I turned the temp down on the fridge because I thought it might be due to the heat, however last night the thermometer read over 16 degrees! :-( I am very lucky that we were quickly able to... (read more)
Written on: 16/06/2009
Bought Oct 06: Fridge stopped working showing temps of +29, contacted Comet, told engineer would call in 1 week, told the frost free sensor had stopped working causing the fridge to ice up, solution defrost unit & repower,solved the problem for 3 days, engineer called again & changed the frost free sensor, worked again for a further 3 days, contacted samsung they are sending out an engineer tomorrow, waiting in hope (read more)
Written on: 09/06/2009
There are no good points with this Samsung RS21 Fridge Freezer. It has now been broke for at least 5 months, they keep sending service line out. as soon as they think they fixed it, within a day back again noisy smelling warm when will they sort somthing out. (read more)
Written on: 29/05/2009 by BEasti (1 review written)
I have read the previous comments and my experience is a little bit different. The Samsung RS21 fridge has been great for the last 2.5 years. There is plenty of space for storage, the interior is well designed and easy to clean. When there was a problem (as well documented in the other comments) an engineer was sent out within 24 hours and the problem rectified. I am awaiting confirmation from Samsung that this has been a permanent fix but given that I now have two cooler units I and... (read more)
Written on: 29/03/2009
Our fridge/freezer is only 15 months old. It began making weird noises and the freezer went on to defrost everything. Forgot it was on 2 year guarantee so called an engineer out. He checked it out and said the compressor had gone. As he was the local repair guy he called at 7am the next morning to fix it and replace the part having been first contacted by Samsung to do the repair. The next morning the freezer was flashing at 15o c and the ice had defrosted. I called Samsung and the woman... (read more)
Written on: 23/03/2009 by Ron Lewis (1 review written)
It all started about 6 weeks ago, noise like a road hammer.
Manually defrosted ice from back of fridge unit (is this an automatic function?).
All was fine for 2 weeks and then it started again, repeated operation and again it was fine.
Then we had a power cut for 2 hour's, power back on - Fridge Freezer not! Yes the lights were on in the Fridge but the little beast refused to operate and continued into meltdown mode (on a Sunday morning).
Reported non operation to Samsung who have now sent... (read more)
Written on: 02/03/2009
Went away for a weekend break got back to find my Samsung RS21 switched off. Opened the fridge door only to find that it had caught fire!! Called Samsung who recommended a company locally who would repair it. The engineer arrived took one look at the fridge and said it was a "write off". Transpires that there is a heater element in the fridge that stops the fridge icing up, this had malfunctioned and caught fire, the fire burnt the plastic interior rendering the unit irrepairable. Contacted... (read more)
Written on: 01/03/2009 by Eastern01 (1 review written)
Of all the electrical items in the home what is the one item you do not switch off at night, yes your fridge. My Samsung RS21 Fridge Freezer caught fire and it is only by very good fortune that my house was not burnt down. I really expected Samsung to come through on this one but they weren't interested, I know my unit is out of warranty but I at the very least expected years of reliable service out of mine. Fortunately my insurance company (Norwich Union) have been excellent and have told... (read more)
Written on: 16/02/2009
With the Samsung RS21 Fridge Freezer, the water and ice facilities are great and both the fridge and the freezer are a reasonable size for a large family. Mine keeps breaking down however and I have to defrost the whole thing every six months. I wouldn't buy one again as the inconvenience of having to rehome all my frozen stuff every six months while I turn the fridge/freezer off for two days isn't worth it. (read more)
Written on: 14/11/2008 by coco73
purchased the rs21 with the black glass finish in oct 06 paid near ' 2000 for in and matched the rest of kitchen applinances too it.Sept 08 noticed fridge not working right and began to investagate only then noticed about 30 hairline cracks around light switch and top shelf,contacted samsung and after 3 weeks they send out a engineer. Samsung now want to replace the fridge with a model thats only 50% of the price of the rs21.we told samsung it was not acceptable and they offered us a full... (read more)
Written on: 01/10/2008
Bought the samsung rs21 fridge/freezer jan 07, the worst purchase i have ever made. Three months ago experienced the loud noise coming from the fridge compartment and then the fridge then stopped working overnight, so i lost a fridge full of food.Went online and did my research to find the product had been on watchdog. Rang samsung straight away they sent an engineer to fix the fault. Since then I have had 2 leaks appear one from the bottom of the salad draw the other from the freezer door,... (read more)
Written on: 30/09/2008
Same as lots of other people on this site.. I have had real fun with my RS21. Temp in fridge kept rising which meant it really wasn't worth keeping anything expect milk in it for fear of poisoning my whole family. Complained to Samsung after I found out the f f had been featured on watchdog earlier on in the year. An engineer called armed with the part needed to fix the problem - sure enough less than a week later the unit is making the most awful noise.. a road drill really isn't an... (read more)
Written on: 22/09/2008
I was given a fast repair service for my Samsung RS21 by Trio Domestic. Have now been given a 5 year warranty by Samsung so product is as good as new. The new model on the market is priced much lower than the RS21. (read more)
Written on: 22/08/2008 by xxtoni
We bought the Samsung RS21 a year ago. It worked fine for about 10 months then problems started. Contacted Samsung and they arranged to send engineer around. I have so far had four different engineer visits and problem has not been fixed. Samsung again want to send another engineer next week. My fridge temp is 19 degrees and the freezer is 2 degrees.
I am very disappointed with this purchase. I watched the BBC watchdog programme. I bought the fridge from Comet together with 5 year warranty.... (read more)
Written on: 16/07/2008 by olddog1307 (1 review written)
When I complained that it was annoying to have to take holiday to have an expensive fridge repaired that Samsung did not advise of the apparent design fault which everyone experiences. Samsung have advised me that it was only the fridge that they have as faulty - reading the comments on this site it would appear that the freezer is or could be faulty too. I was told by a person at Samsung that I should not complain really as they were repairing the fridge free of charge, but wait a minute I... (read more)
Written on: 06/07/2008
Had problem with freezer making loud noise, rang samsung and they said there is a fault with that model(rs21) engineer is coming out on tuesday and fitting an upgrade, and giving us an extended warranty, can't say farer than that.
over all a very good fridge freezer. (read more)
Written on: 30/06/2008 by brianogs (1 review written)
We got our Samsung RS21 Fridge Freezer repaired 3 weeks ago and its gone again. With our first baby on the way in 3 weeks contacted them again and were told NO chance of replacement, will be contacted within 48 hours for repair this 96 working hours ago. We have contacted the consumer rights authority here in Ireland and they have told us to file with the small claims court here. It costs ' 9 per claim and the court does the rest on our behalf. Will update on what happens. (read more)
Written on: 13/06/2008 by cbarkley (1 review written)
The Samsung RS21 Fridge Freezer was excellent until 6 weeks outside of the two year warranty. It started to make a funny noise and was losing temperature (same as mentioned on watch dog). Phoned samsung and they sent out an engineer who told us that the compressor was broken and oil had contaminated the system and that it was beyond economic repair. However, have been in contact with Samsung and they have agreed to replace it with a RSH1 FBMH. We are really pleased with this response because... (read more)
Written on: 11/06/2008
I've had my Samsung RS21 fridge freezer nearly two years and NO PROBLEMS at all, maybe im in a minority but I love my purchase and it was reduced in a sale at a time when they were selling for around 900 I bought it for 500. (read more)
"The one I bought is just fine" Read More
"'Frost-free' freezer needs to ..." Read More
"These fridges are popular for ..." Read More
"Problems problems problems!!!!!" Read More
"Total freezing" Read More