Samsung RS21 Fridge Freezer Reviews

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• 1

  

  Samsung RS21 Fridge Freezer

  £649.00

  Go to Appliance City website

• 2

  

  Samsung RS21 Fridge Freezer

  £659.00

  Go to Appliance City website

• 3

  

  Samsung RS21 Fridge Freezer

  £669.99

  Go to electricshop.com website

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• Guest 10th Aug 2009

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  I bought my Samsung RS21 in October 2005 and within 6 months had the engineer call out to the fridge (same problems as everyone else with the drilling noise and then going off). I have today booked my 4th callout for the exact same fault. Samsung say that they will only cover the cost of the repair of the unit and will not replace the fridge freezer, and that as I have already had the extended warranty (after watchdog intervention) which runs out next year, they expect me to pay for any subsequent callouts when this expires. They did say that they would offer me £80, as my fridge had depreciated in value!! It cost me £800 less than 4 years ago!! Samsung are ignoring the fact that this is a much publicised fault and are completely washing their hands of any sort of ownership. They say that are not governed by anybody and that there is NOWHERE that I take my complaint to. The supposed "permanent" fix unit that they fitted last year obviously didnt work, but they dont care.
  

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• dawnddbail 1st Jul 2009

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  I bought our Samsung in 2003 and until recently it has been a wonderful addition to our household. However the other week it was making a noise like a loud spinning washing machine. I have seen the Watchdog programme so purchased a fridge thermometer and the fridge was fine. due to the excessive noise I turned the temp down on the fridge because I thought it might be due to the heat, however last night the thermometer read over 16 degrees! :-( I am very lucky that we were quickly able to bor ...

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• Guest 16th Jun 2009

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  Bought Oct 06: Fridge stopped working showing temps of +29, contacted Comet, told engineer would call in 1 week, told the frost free sensor had stopped working causing the fridge to ice up, solution defrost unit & repower,solved the problem for 3 days, engineer called again & changed the frost free sensor, worked again for a further 3 days, contacted samsung they are sending out an engineer tomorrow, waiting in hope

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• Guest 9th Jun 2009

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  There are no good points with this Samsung RS21 Fridge Freezer. It has now been broke for at least 5 months, they keep sending service line out. as soon as they think they fixed it, within a day back again noisy smelling warm when will they sort somthing out.

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• BEasti 29th May 2009

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  I have read the previous comments and my experience is a little bit different. The Samsung RS21 fridge has been great for the last 2.5 years. There is plenty of space for storage, the interior is well designed and easy to clean. When there was a problem (as well documented in the other comments) an engineer was sent out within 24 hours and the problem rectified. I am awaiting confirmation from Samsung that this has been a permanent fix but given that I now have two cooler units I and instruc ...

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• Guest 29th Mar 2009

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  Our fridge/freezer is only 15 months old. It began making weird noises and the freezer went on to defrost everything. Forgot it was on 2 year guarantee so called an engineer out. He checked it out and said the compressor had gone. As he was the local repair guy he called at 7am the next morning to fix it and replace the part having been first contacted by Samsung to do the repair. The next morning the freezer was flashing at 15o c and the ice had defrosted. I called Samsung and the woman was le ...

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• Ron Lewis 23rd Mar 2009

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  It all started about 6 weeks ago, noise like a road hammer.
  Manually defrosted ice from back of fridge unit (is this an automatic function?).
  All was fine for 2 weeks and then it started again, repeated operation and again it was fine.
  Then we had a power cut for 2 hour's, power back on - Fridge Freezer not! Yes the lights were on in the Fridge but the little beast refused to operate and continued into meltdown mode (on a Sunday morning).
  Reported non operation to Samsung who have now sent an en ...

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• Guest 2nd Mar 2009

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  Went away for a weekend break got back to find my Samsung RS21 switched off. Opened the fridge door only to find that it had caught fire!! Called Samsung who recommended a company locally who would repair it. The engineer arrived took one look at the fridge and said it was a "write off". Transpires that there is a heater element in the fridge that stops the fridge icing up, this had malfunctioned and caught fire, the fire burnt the plastic interior rendering the unit irrepairable. Contacted Sams ...

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• Eastern01 1st Mar 2009

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  Of all the electrical items in the home what is the one item you do not switch off at night, yes your fridge. My Samsung RS21 Fridge Freezer caught fire and it is only by very good fortune that my house was not burnt down. I really expected Samsung to come through on this one but they weren't interested, I know my unit is out of warranty but I at the very least expected years of reliable service out of mine. Fortunately my insurance company (Norwich Union) have been excellent and have told me to ...

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• Guest 16th Feb 2009

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  With the Samsung RS21 Fridge Freezer, the water and ice facilities are great and both the fridge and the freezer are a reasonable size for a large family.
  Mine keeps breaking down however and I have to defrost the whole thing every six months.
  I wouldn't buy one again as the inconvenience of having to rehome all my frozen stuff every six months while I turn the fridge/freezer off for two days isn't worth it.

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• coco73 14th Nov 2008

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  purchased the rs21 with the black glass finish in oct 06 paid near ' 2000 for in and matched the rest of kitchen applinances too it.Sept 08 noticed fridge not working right and began to investagate only then noticed about 30 hairline cracks around light switch and top shelf,contacted samsung and after 3 weeks they send out a engineer. Samsung now want to replace the fridge with a model thats only 50% of the price of the rs21.we told samsung it was not acceptable and they offered us a full price ...

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• Guest 2nd Oct 2008

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  Bought the samsung rs21 fridge/freezer jan 07, the worst purchase i have ever made. Three months ago experienced the loud noise coming from the fridge compartment and then the fridge then stopped working overnight, so i lost a fridge full of food.Went online and did my research to find the product had been on watchdog. Rang samsung straight away they sent an engineer to fix the fault. Since then I have had 2 leaks appear one from the bottom of the salad draw the other from the freezer door, rang ...

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• Guest 1st Oct 2008

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  Same as lots of other people on this site.. I have had real fun with my RS21. Temp in fridge kept rising which meant it really wasn't worth keeping anything expect milk in it for fear of poisoning my whole family. Complained to Samsung after I found out the f f had been featured on watchdog earlier on in the year. An engineer called armed with the part needed to fix the problem - sure enough less than a week later the unit is making the most awful noise.. a road drill really isn't an exaggerat ...

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• Guest 23rd Sep 2008

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  I was given a fast repair service for my
  Samsung RS21 by Trio Domestic. Have now been given a 5 year warranty by Samsung so product is as good as new. The new model on the market is priced much lower than the RS21.

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• xxtoni 22nd Aug 2008

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  We bought the Samsung RS21 a year ago. It worked fine for about 10 months then problems started. Contacted Samsung and they arranged to send engineer around. I have so far had four different engineer visits and problem has not been fixed. Samsung again want to send another engineer next week. My fridge temp is 19 degrees and the freezer is 2 degrees.I am very disappointed with this purchase. I watched the BBC watchdog programme. I bought the fridge from Comet together with 5 year warranty. call ...

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• olddog1307 16th Jul 2008

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  When I complained that it was annoying to have to take holiday to have an expensive fridge repaired that Samsung did not advise of the apparent design fault which everyone experiences. Samsung have advised me that it was only the fridge that they have as faulty - reading the comments on this site it would appear that the freezer is or could be faulty too. I was told by a person at Samsung that I should not complain really as they were repairing the fridge free of charge, but wait a minute I pai ...

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• Guest 7th Jul 2008

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  Had problem with freezer making loud noise, rang samsung and they said there is a fault with that model(rs21) engineer is coming out on tuesday and fitting an upgrade, and giving us an extended warranty, can't say farer than that.
  over all a very good fridge freezer.

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• brianogs 30th Jun 2008

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  We got our Samsung RS21 Fridge Freezer repaired 3 weeks ago and its gone again. With our first baby on the way in 3 weeks contacted them again and were told NO chance of replacement, will be contacted within 48 hours for repair this 96 working hours ago. We have contacted the consumer rights authority here in Ireland and they have told us to file with the small claims court here. It costs ' 9 per claim and the court does the rest on our behalf. Will update on what happens.

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• cbarkley 13th Jun 2008

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  The Samsung RS21 Fridge Freezer was excellent until 6 weeks outside of the two year warranty. It started to make a funny noise and was losing temperature (same as mentioned on watch dog). Phoned samsung and they sent out an engineer who told us that the compressor was broken and oil had contaminated the system and that it was beyond economic repair. However, have been in contact with Samsung and they have agreed to replace it with a RSH1 FBMH. We are really pleased with this response because of ...

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• Guest 11th Jun 2008

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  I've had my Samsung RS21 fridge freezer nearly two years and NO PROBLEMS at all, maybe im in a minority but I love my purchase and it was reduced in a sale at a time when they were selling for around 900 I bought it for 500.

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