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Written on: 29/08/2015
Booked a Tailor Made holiday last year. Booking process was OKish - but agent kept getting things wrong - forgetting to do things etc. Unfortunately we had to cancel at the last minute (family medical emergency) and they could not have been less helpful. OK T&Cs state no refunds etc. etc. but other parts of the holiday we booked ourselves were very understanding, and refunded etc. All cruise.co.uk do is refer me to the T&Cs. Would not recommend… Read Full Review
Written on: 03/05/2014 by sajay70 (1 review written)
We booked a Mediterranean cruise with them in April that starts from Marseille and ends there. They promised us, in writing, that we could stay in the ship on the last day until 3.30pm when the taxi will come to pick us up to the airport. On the night before disembarkation,we were told by the MSC people that we have to vacate at 8am!! Showing the evidence' did nohing to change their stand. This resulted in a very unpleasant situation and heated & rude arguments. Needless to say, that experience… Read Full Review
Written on: 19/09/2013
I have had many many texts from this company for the last 5 years even though I have phoned and sent emails requesting that they stop. they seem to work via phone message and it is extremely difficult to actually get to speak to someone. Finally told them I will be taking legal action to stop what I feel is harassment… Read Full Review
Written on: 16/03/2011
I was interested in booking a cruise for a large group of us so I decided to search cruises online and I came across cruise.co.uk. I found the website very easy to use but as there were a large group of us I decided to ring and get a quote. The staff member I spoke to was really friendly and answered all my questions that I had. She was able to give me a very good price so I decided to book, and, it was that simple. Thanks cruise.co.uk for making my booking experience pleasureable… Read Full Review
Written on: 15/03/2011 by Charlotte Everiss (1 review written)
I recently looked through the Cruise.co.uk website for ideas on my summer holiday with my family. We have a two and a half year old daughter and the travel agents kept coming up with ludicrous solutions for suitable destinations and cabin choices. The cruise website was easy for me to navigate and narrow down my preferred choices and upon speaking to one of their sales team it was really clear to me that they had an in depth understanding of what their customers needs were and were only too… Read Full Review
Written on: 03/02/2011
This is the second time I've booked with cruise and both experiences have been great.
The sales guy was very polite and informative he said he had worked on cruise ships for over ten years and the information he provided I believe him!
Great price and great service even advised me how to save once onboard!
… Read Full Review
Written on: 31/01/2011 by tweeny10 (1 review written)
Have spent loads of time on line with many agents this has been worst service so far WWW. Cruise opperator kept forgetting how much hed quoted diffrent figure quoted each time. Also informed me pre guest princess perks of reduced deposit not accepted only if booked with Princess direct NOT TRUE I can show other booking with princess made where it is accepted also lowest price quoted as a one off to me was £20 cheaper within 24 hours on thire site and figure is repeated by other agents so… Read Full Review
Written on: 13/01/2011
Great service just arrived back from an 18night caribbean cruise was best price after comparing several agents and service was fantastic. Very helpful an supportive all the way through the booking process… Read Full Review
Written on: 11/01/2011
Only our second cruise and wanted a late booking on Queen Victoria with some friends, searched the web and found Cruise.Co.UK, never heard of them but rang and made contact with Neil, he rang back when asked confirming availability and within 30min all booked, could not have been easier. Well done will use you again Neil… Read Full Review
Written on: 24/12/2010
I booked with cruise.co.uk for the first time, I have just arrived back from a cruise to Bruge With P&O was amazing even for a mini cruise.
The cruise.co.uk staff are more than helpful they are gurus in terms of the cruise world and can answer questions on the fly with no messing around.
All in all a great cruise & A great customer service experience.
James… Read Full Review
Written on: 26/07/2010
went on the azura on 2july 2010 the ship was great the food very good service and staff good i have sailed with p@o quite a few times i would recommend the azura it was a nice friedly ship and good fun i did not think i would like the bigger ships as much i have now been on the ventura twice and the azura once and think they are great i booked my cruise with cruise.co.uk they were very good so all in all had a great hoilday cant wait for the next one with p@o… Read Full Review
Written on: 02/06/2010
Inexperienced staff with little cruise knowledge.
Arrangements after taking deposit chaotic. Invoices sent to wrong people, transportation confustion and no luggage tags despite having asked in advance regarding tickting arrangements Use another agent… Read Full Review
Written on: 15/04/2010
Just returned from a round trip cruise on P&O`s Oriana to the Caribbean and back to Southampton.
Travelled on the Oriana about 7 years agao and found she was not as good but still value for money.
Attended the art classes which were first rate with a very good and encouraging teacher.
Main proplem was the Conservatory restaurant, which after two very bad experiences of trying to find a table (amongst the illegally reserved seats)we gave up eating there.In spite of many protest nothing was done… Read Full Review
Written on: 25/08/2008 by paulytommy2 (1 review written)
Overall a nice cruise and excellent value for money and would definitley go with them again. The food in the main restaurants was very nice and so was our cabin we had an outside one with a picture window and as it was my husbands birthday they celebrated that with us and also gave us £60 spending money (on board credit) the crew were very polite and always smilng with nothing too much trouble if you asked them to do any thing for you the bars and rest areas were excellent as was the… Read Full Review
Written on: 19/08/2008
The cruise was excellent. The "Jewel of the Seas" is a great ship and everything provided on board was first class.
The entertainment was very spectacular and well presented.
Staff were helpful and obliging. We were well looked after.
The embarking and disembarking were well controlled and organised.
… Read Full Review
Written on: 03/08/2008
Using a mobile phone was not always posssible due to "no network" so one needed to plan calls.
In conversations, many people compared both the new Queen Victoria and Queen Mary 2 unfavourably to the QE2. I would subscribe to that view as both the new ships are very much bigger with the Victoria having the appearance akin to a "block of flats" from the shore due to the much greater number of rooms having balconies. If you prefer an inside room my suggestion would be to book early particularly… Read Full Review
Written on: 18/06/2008
Good facilities for families. Plenty of kids clubs, but if you prefer to leave the grandchildren at home when you are on holiday, probably not for you… Read Full Review
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