Computershare Reviews - www.computershare.com

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Latest Reviews

★☆☆☆☆

“I had shares from a company share scheme. The scheme...”

Written on: 25/01/2016 by 55Taylor (1 review written)

I had shares from a company share scheme. The scheme was run by computershare. When we got made redundant everybody else got their shares in a few days, when the price was 55 - 60p a share. My shares did not arrive I contacted them was told wait 28 days after; 28 days a contacted them was told I would get then in 10 days after ten days I was told two weeks, this went on until eventually I got them 5 months after everybody else with no explanation other than 'unexplained error' By that time the… Read Full Review

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★☆☆☆☆

“Death in the family and computershare very rude”

Written on: 07/01/2016 by Tucker271 (1 review written)

Wow, the customer service is so rude and clueless. We had a person with a lot of shares in 2 companies die and computershare really could care less. I spoke to 2 people and neither of them offered any condolences they just kept telling me what they couldn't do. Really, how in the heck are you suppose to get an estimated value to pay the taxes in a short time period if they will ONLY take a hand written letter. Really this age of technology and these jokers want a hand written letter… Read Full Review

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★☆☆☆☆

“Slow Slow Slow”

Written on: 09/12/2015

I will never deal with this company again. They are incredibly slow and not at all helpful. The only reason that I am using them now is they were selected by the company in which I own shares. Now I own shares that I wish to sell, but they are holding them hostage. Never Never Never use them!!! I won't!… Read Full Review

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★★★★☆

“First Stock Purchase for my Son - Good Experience”

Written on: 14/11/2015 by DividendMeter (1 review written)

Computershare provided a very simple and effective solution for my 9-year old son's first stock purchase. We were able to open a custodial account very easily. For my own investing, I still prefer the overall value of my two discount online brokers that I use, but for my kid, who will only buy stocks for the next ten years in small dollar amounts, Computershare seems like a great choice. Hopefully, he won't be selling any shares for decades. Most of the bad reviews here seem to be… Read Full Review

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★☆☆☆☆

“Do not use them!”

Written on: 13/11/2015 by Mslady01 (1 review written)

This should be the last company you use for your portfolio. I am able to receive my dividend payment direct deposit but not when I sell shares. I have to wait 2 weeks or more for my money. Once it has been processed, they don't even offer expedited shipping for your check. I'm used to having my money within a few days, not weeks. Glad I removed all my shares out of this company… Read Full Review

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★☆☆☆☆

“Terrible Experience Never Again!”

Written on: 05/11/2015

I wanted to offload some shares to release cash for some building works, so went online, did the "deal" and all should have been straightforward....then the problems started. The price quoted at the deal stage did not reflect the value of the printed deal document - a difference of about £900 less of course...then I had to sent share certificates which I am sure I never had in the first place, so had to pay £200 for duplicates...but was assured that would be it - no more problems. A few days… Read Full Review

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★★★☆☆

“Computershare”

Written on: 04/11/2015 by Mrs.Stewart (1 review written)

Computershare is a third party hired by stock companies like Verizon, Exxon etc.. to handle Shareholder's account... You just need to contact the stock company's investor relations department and they will escalate your issue to computershare's management. The more complaint they get from the client, the more chances that the stock company will fire computershare… Read Full Review

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★☆☆☆☆

“Most Frustrating Experience EVER! ”

Written on: 31/10/2015 by 351Gustafson (1 review written)

This has got to be the worst customer service experience I have ever had the misery to endure. Six months ago, I tried to transfer some stock to my local brokerage and I still haven't been successful. Numerous calls for an explanation / instructions yielded a different answer. Even a 50 minute conference call with a representative from my brokerage left her exasperated. How Computershare stays in business is bewildering… Read Full Review

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★☆☆☆☆

“WORST CLIENT EXPERIENCE EVER”

Written on: 05/09/2015 by Colemanj356 (1 review written)

I received vesting bonus stock from a former employer that had to be held at Computershare, so I never even chose to use this firm and could not move my shares out over the 5 year vesting schedule. At my new firm I had to report outside accounts and so had to contact Computershare several times a year for several years. Every time was the absolute worst call center experience I have had with any company for any type of service. There was a particular department at Computershare that had to… Read Full Review

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★☆☆☆☆

“Paid for service we did not receive”

Written on: 25/08/2015 by JewellC (1 review written)

On 7/28/15, we transferred (or so we thought)3 separate stocks from Computershare to Vanguard. Today, 8/25/15, after being billed $150 for the transfers, we received a letter from Computershare stating that one stock did not transfer because of an incorrect account number (even though all 3 were sent to the same brokerage account). Agent was clueless as to how to handle this. Supervisor, who did not speak with us, kept insisting that we had to transfer again, which meant we had to get DCW #… Read Full Review

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★☆☆☆☆

“Slow terrible company”

Written on: 22/08/2015 by doFigueroa99 (1 review written)

Computershare has always been a terrible company. The interface is slow and clunky. Add banking info has been unavailable for months. Shipping of checks takes forever! !! One time i was in a jam and asked for a check and recieved it 3 weeks later. After calling and requesting a new one. I Recieved my check a month later. $40 for "express" shipping. Claims to Be next day. Recieved 2 days later. Hopefully my company drops them. Made the mistake of including A beneficiary on the check… Read Full Review

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★☆☆☆☆

“REally poor”

Written on: 16/08/2015 by Thomas9999 (1 review written)

Very unfriendly. can't maneuver, get info on one page etc. No single page showing cash and stocks... Site is often down This is 2015... Really?… Read Full Review

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★☆☆☆☆

“Horrible experience”

Written on: 03/08/2015 by Anabella122 (1 review written)

This company is unbelievably mad!! I have to keep resetting my password for some unknown reason. When you call to do it the staff has no knowledge of how to do it. Why are these people employed doing this job is a mystery. They speak very bad english and are hard to understand. When I asked to speak to someone else they told me they would call me in 24 to 48 hours later. All managers were at a meeting. Maybe they should not be in business at all or working night and day on customer service… Read Full Review

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★☆☆☆☆

“Delayed sale payouts seem wrong”

Written on: 18/07/2015 by hcMacLeod464 (1 review written)

I had no complaints about Computershare as long as I only received dividend checks, all 21 of which arrived in 10 days or less after their cut date. Then I sold some stock, resulting in a check exponentially larger, and now after twice the usual check interval, I'm still waiting for my check. From other reviews, this looks like a company pattern, taking "loans" from clients by delaying and delaying larger payouts. How wrong! How does a company like that stay in business? Aren't there laws… Read Full Review

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★☆☆☆☆

“Extremely poor service”

Written on: 13/07/2015 by Saigel1988 (1 review written)

It takes unacceptable long time to get the certificate. Had very poor customer experience when contacted their customer care… Read Full Review

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★☆☆☆☆

“Absolutely the worst! Customer service is in the...”

Written on: 21/05/2015 by Liaml150 (1 review written)

Absolutely the worst! Customer service is in the Philippines...their English is terrible. I never did get what I wanted....their Wizard is a joke… Read Full Review

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★☆☆☆☆

“Charges exorbitiant fees”

Written on: 22/04/2015 by Cruz374 (1 review written)

Periodically receive letters from them and some company called Keane asking for 10 - 20% of the value of my stock or dividends for special services that I don't need or can take care of myself. Many of the instructions are not clear or poorly written. Website is poorly designed. I would not recommend them to anyone. The only thing that I can say is that they have not lost my stock. I would like to give them zero stars… Read Full Review

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★☆☆☆☆

“stay the hell away”

Written on: 17/03/2015 by RowanMcDonough (1 review written)

the long and short of it is stay away!!! like the other people have said they stall delay do what ever they have to,to delay sending your money.sold stock 20 days again still waiting for check that was mailed out on the 03-march-2015 now its 17-march2015 and they said "we amiled it out so as far as we know you got it" really??? a real bunch of pieces of shit.stay away you have been warned… Read Full Review

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★☆☆☆☆

“A company run by IDIOTS”

Written on: 08/03/2015 by PiperHagan95 (1 review written)

A company run by idiots. They have told me so many stories. But their bottom line is to stall and stall. They told me to send a letter that I wanted to sell my shares of stock. So I sent via FedEx and no reply after 3 weeks. I called and called. They told me I needed more documentation. I sent it via FedEx and via email and called them with no response. I talked with the "TEAM LEADER" -- what a joke. This company is run by IDIOTS ! Ms. Fisher would not call or respond to my emails. Management… Read Full Review

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★☆☆☆☆

“It take forever to get your check once you cash stock”

Written on: 25/02/2015 by tagreit (1 review written)

It's unbelievable to me that in this day and age that it take weeks to get a check from computershare. Once you decide to cash in your stocks the transfer should happen immediately. Where does all the money go for the weeks that the stock is cashed...someone is making a lot of money on this process. Will never deal this way again… Read Full Review

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