Computershare www.computershare.com Reviews
Latest Reviews
★☆☆☆☆
“Horrible service, long time to get money”
Written on: 25/05/2013
When I first started investing, I discovered Computershare and purchased several DSP stocks such as Exxon, Harley Davidson, and Intel which then were invested in monthly contributions made from my checking account. I was happy with this until I decided to sell. It took me TWO months to get my sales proceeds when I sold several years ago, as they claimed my address was wrong, which it wasn't. I had previous correspondence with them at the same address. I had one more stock left in... (read more)
★☆☆☆☆
“This is by FAR the worst company I have ever dealt with!”
Written on: 21/05/2013
I spent HOURS on the phone to BNY Mellon organising online access to JPMorgan shares late last year and setting up bank details so that my husband and I could sell shares when the price was right….and successfully sold shares December and January…..but now it appears our accounts have been 'migrated to a new platform' with Computershare (no advance warning) and all our bank details have been 'erased' As a former employee, my husband's account seems to still be accessible through... (read more)
★☆☆☆☆
“Can never log in”
Written on: 21/05/2013
So my firm manages the shares it gave employees through this website. If only I can log in. It takes forever to log in and sometimes it accepts my login and sometimes it doesn't - no rhyme or reason. I was in the middle of an important validation and just as I was getting to confirmation, it shows "error, you are logged out"??? makes me seriously wonder about the security of such a site. (read more)
★☆☆☆☆
“Missing 10 shares after a 2 for 1 split. ”
Written on: 05/05/2013
They are choosen for employee share plan of the company I worked for. Recently, our company have just completed a 2 for 1 split. I have imported all transaction data since the beginning in order to calculate the total number of shares I should have after the split. I found out I am short of 10 shares after the split! They do not provide an easy way to download transaction data. I have to copy and paste each page to excel. There is no data export function. Occasionally, I also have... (read more)
★☆☆☆☆
“Anyone interested in a Class Action??? ”
Written on: 03/05/2013 by mouser1000 (1 review written)
These hacks bought my employee stock servicing plan from BNY Mellon (where I had no problems), created two accounts for me, one of which I had no visibility to. I only discovered I had $1000's in an invisible account after talking to one of their untrained representatives for hours. Still haven't had any of my issues resolved, including my invisible account that has purportedly been receiving my contributions for the last two quarters. Is any one interested in trying to get a Class Action... (read more)
★★★★☆
“Sell, buy with no problems”
Written on: 02/05/2013
I have bought and sold many stocks through Computershare. I have never had a problem. It is not as fast as using a broker - but I knew that when I started with them. Mellon switched three of my stocks from their site to Computershare without a problem. I don't use Computershare for the stocks I may trade and sell often. I would not recommend any company to my friends who invest. I tell what I use but also tell them to do a lot of research to see they would be satisfied. (read more)
★☆☆☆☆
“Couldn't Be Worse”
Written on: 18/04/2013 by robertharpool
ComputerShare is awful. I went to their site to open and account..... but you can't unless they're holding your stock. I try to use the transfer wizard to transfer stock from my broker, but you can't use the transfer wizard unless you have an account!! WTH?!?! Can't open an account without transferred stock, but can't transfer stock unless you have an account. Nothing online tells you this, btw...it took me 2 phone calls to figure it out.... That bit of ignorance should have been a red... (read more)
★☆☆☆☆
“horrific”
Written on: 17/04/2013
I wanted a direct transfer of company stock from a 401K to a self directed IRA. I've done this at other firms, it's always been easy - until now. I can't begin to describe the problems I've encountered with Computershare. I started this process in Jan, and seemingly every time I call, or my broker tries to access the funds, there's some new hurtle (many of which have been mentioned by other reviewers). I got so fed up, my broker offered to do a conference call with Computershare, but still,... (read more)
★☆☆☆☆
“can't reach a person”
Written on: 15/04/2013
They made a mistake with a check - I tried calling and I'm put on hold forever - without reaching a single person. I wrote a letter to them in January - I finally got a form letter response on dated April 3 3 months later that did not address the issue at all. It says to call them during regular business hours - and guess what - they are all doing their nails or web surfing because the put you on hold FOREVER - I tried now for 3 hours! Can we file a complaint to the SEC? What recourse is... (read more)
★☆☆☆☆
“Computershare - Absolutely Hopeless!!!”
Written on: 12/04/2013 by Rimbo (1 review written)
I have finally given up with this bunch of muppets. I have been using them (or trying to) to sell some company sharesave shares and have found them to be uninformed, poorly trained and generally unhelpful. I've never bothered writing a review for anything before, so this shows how strongly I feel about this company. So far they have passed me from department to department so many times I've lost count. Sometimes backwards and forwards between the same department. Left on hold for 20,30 and... (read more)
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Showing 1 - 10 of 56 Reviews
★☆☆☆☆
“Horrible Company”
Written on: 10/04/2013
I've been trying to access my account since March 12th when I setup my account. My previous employer switched to Computer Share. Apparently, they sent me a confirmation via mail on March 13th. I have NEVER received that confirmation mail. I have contacted customer service multiple times, I have logged a trouble ticket, and have requested assistance in getting access to my account. We are closing in on 1 month now and still no work around or assistance. (read more)
★☆☆☆☆
“Terribe website”
Written on: 08/04/2013
Instead allowing the user to login with the password the webstite asks for a security question instead. This terrible as website should asked for the security question if you are unsuccessful using your login. Support only Monday-Friday if you have question or issues logging in. (read more)
★★☆☆☆
“Trouble with Mac”
Written on: 08/04/2013
I appreciated all the comments here, when I couldn't sign on or could sign on but my portfolio would never appear, the little circle thing that goes round and round as your computer is chugging along would just keep going and going and going...... I think I am going to look for a different company but need to educate myself some more. But am writing now because I DID successfully download Chrome to my Mac and now can at least see my portfolio, opened up fairly quickly. Hope this helps. (read more)
★☆☆☆☆
“Is this company for real?”
Written on: 06/04/2013
I can only add my dissatisfaction to the previous negative reviews. I never could access my account online. I did find out that they do not support my Safari browser. After hours trying to register my account to gain access and 4 phone calls were futile I sold my shares via a phone prompt. I just hope I get a check from them. I think a complaint to the SEC may be in order. (read more)
★☆☆☆☆
“I cannot reach anyone!!!”
Written on: 04/04/2013
I would like to have my stock transfered to Fiderlity but cannot reach anyone. This company is horrible. I keep getting hung up on by their automated system. (read more)
★☆☆☆☆
“Very poor service”
Written on: 03/04/2013
Computershare UK. Don't touch them with a barge pole. Phoned them in January with a query on how to sell shares registered with Computershare USA. Nice young man said he would get American Office to email me -NOTHING. Wrote to UK office in February with same query - result NOTHING. In March wrote to UK CEO. It took 2 weeks to get a reply - of sorts. I will be closing my account with them (read more)
★☆☆☆☆
“Horrible site and service.”
Written on: 29/03/2013
I registered over 15 days ago and still don't have access to my account. Apparently, they sent my confirmation to my address the day I registered. At least, I got my dividend check. Currently, I am looking into how to move my stocks to my other brokerage account. First, I need to get my account number. Customer Service was no help in fixing it. They informed me that the site is have tons of problems and they are working to fix them everyday. In another 5-7 days, I may get some response to my... (read more)
★☆☆☆☆
“Where's my dividend?”
Written on: 27/03/2013
Prior to the sale of Bank of New york Melonss,Shareowner Service to Computershare i received my quarterly dividend between 10-20 days. The first three dividends Computershare sent in 2012 came under 21day then it went down hill 41days, i have now waited 59days for the first dividend of 2013. i live in hope. (read more)
★☆☆☆☆
“Horrible Customer Service and Website”
Written on: 27/03/2013
My company shares from Mellon Investments were sold to Computershare and what a nightmare it has been. Simple task go unsolved and when you call customer service you can not understand what anyone says. Like other reviews stated the website seems like a 6 yr old invented because nothing works on the website and difficult to navigate. Steer clear of Computershare at all cost. (read more)
★☆☆☆☆
“Hopeless Hopeless Hopeless”
Written on: 22/03/2013
My needs were simple: To try to get a minor name correction processed for my 90yo mother. I started this process 5 years ago! yes five years. and it is still not finished! Everytime I call I get a new Gen Y muppet who tells me what paperwork I need to submit to get this process completed. I run around town get everything together and signed and posted. Then I get a letter from another muppet telling me that it can't be processed and what new paperwork I have to submit. And on it goes ... for... (read more)
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Showing 11 - 20 of 56 Reviews
★☆☆☆☆
“slow, unhelpful, slow, difficult, slow”
Written on: 19/03/2013
Jan 2013 requested access to my online account Feb 2013 postal access code arrives - does not work Mar 2013 email CS, they answer different Qs to the one I asked. 10 days later a new code arrives, does not work, been on the phone now for 38 minutes, someone did answer after 28 minutes, but it was the 'wrong line' I dialled the number on the header of the letter they just sent me. Unprofessional, shockingly difficult to deal with, non-existant service levels, they don't care! (read more)
★☆☆☆☆
“Appalling”
Written on: 18/03/2013
Computershare can make the simplest thing difficult. They make mistake after mistake. Never use them (read more)
★☆☆☆☆
“I would be willing to help for free.”
Written on: 17/03/2013 by kingpin2k
They are clearly using ASP.NET web forms for their entire process with synchronous calls made to all of their external dependencies (that's the only way to explain the horrible site response times). I constantly get an error about expired session (are they perhaps using a load balancer without sticky sessions while also using in-memory session stores...sigh). Please please please rethink the architecture here. These are not issues you're going to fix without major refactors. (read more)
★☆☆☆☆
“Giving up on phone and internet”
Written on: 16/03/2013 by mrourke (1 review written)
I am giving up trying to sort out the situation with my Morgan Stanley shares after literally hours on the telephone to people that were completely unable to help me. I did manage to get a physical address from them so I am now going to try to contact them by regular mail in order to help sort out where my shares are, where the dividend checks are, etc, etc. The website has clearly never been used by the people that designed it as it is impossible to log into. Many, many problems... (read more)
★☆☆☆☆
“Worst web site”
Written on: 14/03/2013
Whenever I log in, the site enters this infinite loop where it jumps from one page to the next and never fully loads. I checked the requirement and my set up (mac os x 10.6 and Safari) is supposedly supported. Needles to say, I can never get to the information I need which makes the website totally useless. The sad thing is that it used to work before they "enhanced" it. You wonder if they bothered testing it. I have confirmed the behavior from different machines running mac os x 10.6 and... (read more)
★☆☆☆☆
“Can only see one holding at a time ?!?”
Written on: 14/03/2013
I wanted to download all the payments from all my holdings for last financial year, withan indication as to which were DRP and which were cash. This is simple for nthe holdings I have with Link mArket Services, but as far as I can tell, impossible with Computershare. I want out. (read more)
★☆☆☆☆
“Trying to sell - impossible”
Written on: 12/03/2013
They had us on hold for over an hour, claimed could not locate our shares even though we have a statement. He would not take our account number saying he could not. Tried calling the next day to get another and now there is a message that says "due to high volume, you will have to call back later" and it hangs up. The last time we tried to sell, it took back and forth of information and 3 months later, finally the stock was sold. Unbelievable. Is there a way to complain to a "higher"... (read more)
★☆☆☆☆
“I HATE COMPUTERSHARE!!!”
Written on: 12/03/2013
COMPUTERSHARE'S WEBSITE AND EMPLOYEES ARE USELESS AND THE COMPANY IS A MESS!!!! I have tried desperately to get into my account these past few days and consistently the website tells me that I have the wrong credentials. My Log-in information is written down so how could it possibly be incorrect???? When I speak with their people they are either uninformed or robotic drones who have nothing more to say other than what is written in their script. They did say that a third party security... (read more)
★☆☆☆☆
“MAJOR PROBLEMS NOT BEING ADDRESSED”
Written on: 11/03/2013 by pazrabano
My first time dealing with computershare and I hope it is my last. The call was the major mistake of the day--it is similar to dealing with comcast cable--i get that same horrible feeling in my stomach. I wanted to know when I would be receiving my check for the shares I sold. It has been 13 days since the sale was initiated. If you can avoid dealing with computershare then do it because it is obvious they are understaffed and ill prepare to deal with the public. I hope computersahre... (read more)
★☆☆☆☆
“How does something so bad continue to survive”
Written on: 11/03/2013 by hntpatt (1 review written)
I have been trying off and on for several years to access and manage my Computershare account online. I've gotten nowhere. Its almost like Computershare is actively discouraging such access. It would be almost impossible to make a site more difficult and unfriendly without setting that as a goal. Emails asking for help have generated responses that provide nothing of value. I am a relatively sophisticated online services user. I regularly manage accounts, including brokerage and... (read more)
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Showing 21 - 30 of 56 Reviews
★☆☆☆☆
“WORST SERVICE EVER”
Written on: 11/03/2013
Worst service ever...run around...no one help. Took 15 months (MONTHS!) to resolve a simple tax issue....cost me money and time - on the phone for over 2 hours one time. They are incompotent, unresponsive, and just poorly run. Selling all of my shares of any company associated with them. (read more)
★☆☆☆☆
“Horrible Horrible Horrible”
Written on: 09/03/2013 by dissatisfiedcustomer1111
COMPUTERSHARE: Horrible service and I really do think this company is dishonest. They keep your money much longer than they need to before letting you have it. You sell your shares and ask for a check or bank deposit - they USE your money for days or weeks - they probably make a little bit of interest on YOUR money - even though interest rates are low they do this to so many people they can make money doing this. Also, as other reviewers have noted, the price they sold my shares for was... (read more)
★☆☆☆☆
“The new website does not work with Safari. ”
Written on: 01/03/2013
I've been with Computershare for many years, and have not had a problem until they "upgraded" their website. But since the upgrade I have not been able to access my portfolio. Come to find out (I found out the hard way--because they didn't bother to mention this), the "upgraded" site does not work with Safari. Computershare, I am quite sure I am not the only APPLE user on the planet. What the hell were your software people thinking? (read more)
★☆☆☆☆
“Awful company”
Written on: 22/02/2013
I wouldn't recommend these clowns to anyone. They will put all sorts of restrictions on your with holdings (I input my banking information and now I can't do anything with my shares for 2 weeks? really?), settlement takes 10 (10!) days after putting in a sell order (Scottrade takes 1-2), they charge you very high fees to sell your shares, and give you the run-around on the phone and have no chat help online. If you have shares with them, sell and move them elsewhere if you ever think you... (read more)
★☆☆☆☆
“Terrible”
Written on: 20/02/2013
The website is terrible and the customer support is even worse. I have been on the phone for 15 minutes now without anyone picking up. The website has been improved but really doesn't compare to other sites. Ill be taking my $$$ elsewhere (read more)
★☆☆☆☆
“If you have time and energy to wast, then CS is for you”
Written on: 09/02/2013
Terrible, long and obsolete procedure for just setting up your account. 1) A month (I am being very optimistic) to get the account number through postal mail (home address). 2)Go online, set up your online access with your account number. 3) e-mail and cell phone or postal confirmation of the opening of the online account. 4) You wait another 10 days (again I am being very optimistic; could take more) to receive another activation code; they call this one ''postal activation code''. You... (read more)
★☆☆☆☆
“Days wasted”
Written on: 05/02/2013 by samoline22HO (1 review written)
I have shares being managed by Computershare. They resulted from a reverse split. I never created an account. BNY Mellon set up the account which I can't access because I never created an account myself. Catch 22. BNY moved their investor services over to Computershare. I can't log in. I get to "submit" to open and account and the browser starts blinking and going nowhere. They told me I can't use a MAC. They told me to install Googel Chrome which I downloaded. I tried to set up the account... (read more)
★☆☆☆☆
“Terrible service and messed up web site transfer”
Written on: 27/01/2013
This company recently transferred my shares to a new "web platform". It appeared to change by account number and now I don't know what it is as they never sent it to me. The old number does not work. Also deleted all old statements and tax forms. I can't get current tax form, and attempts to email them won't go through because I need account number. What a sorry company. (read more)
★☆☆☆☆
“LACK OF COMMUNICATION”
Written on: 20/01/2013
I had my account with Bank of New York Mellon Shareowner Services, and it was sold to Computershare. At BNY MELLON, whenever I called, I got to call the specific company. And when I got to e-mail tham, I got a response with-in 1 - 2 business days. Now with Computershare owning BNY Mellon Shareowner Services, when I call, it connects me to my first investment plan, and I can't get to call me other investment plans. They just provide one main phone number and it's impossible to talk about that... (read more)
★☆☆☆☆
“My Computershare experience”
Written on: 13/01/2013
I had some shares that were held by Computershare which I decided to sell. First I tried to sell them using their Internet dealing service after many attempts I contacted Computershare and was advised to use the telephone dealing service. I used this service and was told by the Share Dealer that the shares that I was tryng to sell couldn't be sold on the internet dealing service, so I sold them using the telephone dealing service. My main gripes are that Computershare took a total of £28 in... (read more)
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Showing 31 - 40 of 56 Reviews
★☆☆☆☆
“new website is terrible”
Written on: 25/11/2012
Computershare introduced a new website in mid November 2012 - and it is terrible. While I had no problems with the old website (and used it for years) I can now no longer access my account! Somehow always end up in an endless loop with no access. Have called several times but none of the solutions offered work. Most recently told the new site cannot be accessed from Safari browser. Absolutely crazy if true. Not as if Apple is an unknown or little used provider. This new website should never... (read more)
Oldgoldtop's Comment
Written on: 14/12/2012
Agree! I can no longer link to my BOA portfolio manager. I will inquire if I can transfer stocks to another agent.
Reply to this comment
Oldgoldtop's Comment
Written on: 14/12/2012
Agree! I am no longer able to link computer share accounts to my BOA portfolio manager. I will see if it is possible to transfer holdings to another agent.
Reply to this comment
Concerned25's Comment
Written on: 26/01/2013
I'm onboard---I have called three times without resolution since the new site. The first problem was on the portfolio page not showing a per share price on one of my holdings. Next, I am not able to access statements and tax form. Now cannot access activity on accounts either. They are not only not correcting my first issue; every month there is another new problem. They act as if they are unaware of a problem. Very frustrating. Totally irresponsible. CAN WE EXPECT OUR HOLDINGS TO BE SECURE UNDER SUCH A COMPANY????????
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★☆☆☆☆
“Avoid this terrible company at all cost”
Written on: 29/10/2012
Computershare is awful. I had the "fortune" of my employer's stock purchase plan being transferred to this joke of a company. My company probably saved a few dollars, and it's clear why Computershare's bid was lower. Their website is something that looks like it came from 1995. When you want to sell your stock, it asks for things that are completely irrelevant or country-specific. E.g. it requires you to enter a zip code in a UK format.... even if you live in the US. And it won't even... (read more)
★☆☆☆☆
“Do Not Invest With This Company”
Written on: 17/10/2012
I recently tried to sell my stocks that my company vested and sent to Computershare to hold. I entered my bank information on my Computershare's online account to have the proceeds of my stock sell, directly deposited into my bank account. Afterwards, I was told by Computershare customer service that it takes two full weeks to verify my bank account info and I can not receive my money during that time. I asked for an explanation of this policy and the only reason they stated was for... (read more)
★☆☆☆☆
Moss24's Comment
Written on: 29/08/2012
Agreed a horrible company to deal with, the information they provide is inconsistent, the systems are outdated and it takes forever to do anything. I find their CS to be behind the times... they need a major overhaul of their CS dept and processes... customer service is seriously lacking...
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★☆☆☆☆
“scammers”
Written on: 12/06/2012
These people are scammers, especially their so called human resources specialist Claire Bourret. Completely unprofessional (read more)
★☆☆☆☆
“Nightmere”
Written on: 07/06/2012
This company has some of the worst customer service I have ever encountered. It makes Walmart, Comcast and Verizon look like paragons of user-friendliness. I am trying to change my accounts over from a juvenile account to a full account and then move them. They are insisting on mailing me required documents at 10 day shipping times, blocking me from taking any action before then, and generally being as obnoxious and obtrusive as possible. Their strategy for retaining business seems to be... (read more)
★☆☆☆☆
“cheat you for pennies”
Written on: 02/04/2012 by yellowjacket82 (1 review written)
I am a QCF masters student, and through my research had access to 30 second data from the market. I sold some stock during a strong bull market, and yet the price they locked my sale at was considerably below what the share value was during the sale. If there was a system delay, the stock should have sold considerably higher. If there was no system delay the stock should have sold at the current rate. For the rate they gave me, it meant that they sold my stock an hour before I told them... (read more)
★☆☆☆☆
“MESSED UP MY SOCIAL SECURITY NUMBER - BEWARE THESE PEOPLE”
Written on: 22/02/2012 by DWLove
I had stock for years with Principal Financial, but soon after Computershare took over they transposed one of the digits on my Social Security number. Now I have to go into the Social Security office. They told me to call, gave me a form number to use to correct any problems, which form the local Social Security office by phone assured me was OBSOLETE. Way to go Computershare. Spoke with them on the phone. They don't care. Just let us manage your assets. Yeah, I'm getting away from... (read more)
★☆☆☆☆
“Frustrating antiquated company”
Written on: 13/02/2012 by pilates1
I go through this every tax season. I go online to get a 1099. I use the same password and username. Every year i get locked out. They tell me they sent the 1099 to my old address. I have been changing it with them for the last 2 years. They have to send a new pin via snail mail. I want to scream, good thing I start the process early. (read more)
★☆☆☆☆
“Cant stand them”
Written on: 26/10/2011
I have been trying to get these guys to send me a change of address form for about 2 years for two shareholdings. They promise, I chase, they say it's coming, but it never arrives. I am not sure what to do except keep going, as they have my stock. (read more)
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Showing 41 - 50 of 56 Reviews
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Sanryam's Response to mouser1000's Review
Written on: 21/05/2013
I've been considering legal action against CS myself. I've been battling with them to transfer $6,000+ worth of shares to a rollover IRA. Their robotic employees refuse to help me and when I went online to make an account, they asked me security questions to validate and the first one was asking for my age range, but my age was not in ANY of the 5 options! Also, it showed my first name incorrectly and it wasn't even close to my real first name. So, I chose the option "None of the above/I don't know this person" and it said "Registration unsuccesful", must validate by mailed code. Problem is, I don't get ANYTHING from CS in the mail. They have the wrong address and won't let me change it unless I give them my account number which is supposed to come in the mail that I don't receive!!
I'd be interested in a class action, feeling like I'll never receive my shares if I don't take legal action....