Computershare Reviews - www.computershare.com

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Latest Reviews

★☆☆☆☆

“Computershare customer service awful, ”

Written on: 18/12/2014

Customer service is awful. Wrongly sent my stocks to unclaimed. Took half a year of fighting, calls and showing proof that they have been in contact with me. Once they checked their records, they agreed that they were in the wrong. It has been a year since the whole thing started and I am still waiting to get my stocks back, every time I call back I hear that my claim is in processing or some where else or that so and so manager will have to call me back because they are busy. Haven't even… Read Full Review

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★☆☆☆☆

“If I could give zero stars I would”

Written on: 14/12/2014 by M_S66 (1 review written)

This is by far the worst run financial group I have ever experienced. They used to have a very nice and user-friendly website, but not anymore. Once you have been locked out - which is inevitable - good luck on re-entering the site. I contacted the call center multiple times and every time I talked to someone in either the Philippines or India; as a result, we could not communicate clearly to resolve anything. They have to snail mail all forms to reinstate your user ID on the website and for… Read Full Review

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★☆☆☆☆

“They seem to be stealing my stock”

Written on: 09/12/2014 by SteamingMad (1 review written)

I had a an account with Principal Financial several years ago. They demutualized in 2001 which meant my company has common stock now. I have been trying to sell it since the middle of November and can not get anyone at the call center to answer any of my questions correctly. My assumption, from the accent of the person I deal with, is it is an overseas center. Every time I call I get a new person and they never have the same information about how to handle the sale. I can't do anything online… Read Full Review

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★☆☆☆☆

“getting my stocks sold”

Written on: 23/11/2014 by 58Fisher (1 review written)

How manmy times does a stock holder have to send in a stock withdrawl befor they get their money, I sent in a withdrawl for 25 stocks to be sold and waited 3 weeks for my money, THEN decided to sell another 25 shares and sent in a MALLON BANK FORM and I get a questionair from COMPUTERSHARE asking me questions,the NERVE..... When I bought the stock I sent a Cashiers check in asap..........BUT, now I need some money and your playing games with making me go through hell for some of it back! SELL… Read Full Review

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★☆☆☆☆

“Horrible company”

Written on: 02/11/2014 by 31Salisbury (1 review written)

I needed to sell my shares and they said I can't sell for 14 days because I changed my address!!! This is there method of security!!!… Read Full Review

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★★☆☆☆

“Turtles are Faster”

Written on: 29/10/2014 by Schwartzhu271 (1 review written)

There activity statements are not only very slow, like 3 weeks from a stock purchase, but also the statement itself, leaves more questions than it answers, does not give you a running total of all the shares you've purchased monthly , just that transaction. If you purchase small dollar amounts monthly watch the fees… Read Full Review

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★☆☆☆☆

“SO SLOW...”

Written on: 26/09/2014 by gqGreene351 (1 review written)

Everything has to be sent by post, it has taken me three weeks to set up my account... only so I can sell some shares I have held for 10 years. Pretty colours on the website, but postal process from the 1950's… Read Full Review

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★☆☆☆☆

“I'd Give them Zero Stars If I Could!”

Written on: 17/09/2014 by SlamminSammy (1 review written)

I am furious. The ComputerShare site used to be great. Now it's been dumbed down to be totally unworkable. I'm a shareholder of CPU, and I'm cheesed off! They POST me a temporary password, instead of email it, LIKE EVERY OTHER SECURE WEBSITE ON EARTH!?!?!? CPU, get your act together! It's time to let the adults back in charge. Grrrrr!!!!!!!!!!!!… Read Full Review

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★☆☆☆☆

“Locked out with no resolution”

Written on: 15/09/2014 by frustrated_again_and_again_and_again (1 review written)

Agree with all the previous comments on the difficulties of logging in with respect to security questions. Keep getting locked out. Very frustrating… Read Full Review

Smartblonde's Response to frustrated_again_and_again_and_again's Review

Written on: 19/11/2014

Same problem - they give you a temporary password and then when you click to go on the next page, it tells you that the password has 'expired.' How stupid is that?

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★☆☆☆☆

“Most stupidly useless company on the planet”

Written on: 20/08/2014

Try to login. Asked "What is the name, color and breed of your current pet"? So some dimwit thinks its a good idea to require three different pieces of info in one question which must be input to a field where what you type is hidden. Smart.(NOT). Of course, if you get the comma in the wrong place, or add an additional space, you get blocked, the account is frozen. What a useless piece of garbage for security that is. Then ring up and get everything reset after providing my name, address… Read Full Review

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★☆☆☆☆

“Don"t do it!!”

Written on: 14/08/2014 by Mstrunk25 (1 review written)

Every time I have to get on my account I find something wrong. I also am annoyed that GE won't allow you to buy shares directly from them. Instead you have to go through a very unreliable company. If you can avoid it avoid them at all cost!!… Read Full Review

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★☆☆☆☆

“Aweful”

Written on: 04/08/2014 by Stackfy1980 (1 review written)

Just aweful...third company I have worked for who just switched from Merrill Lynch to ComputerShare...terrible...untrustworthy… Read Full Review

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★☆☆☆☆

“Worst stock plan administrator in the world”

Written on: 22/07/2014 by Brendan204 (1 review written)

When I ask questions from inside the system, the usual response from Computershare is that they'll probably respond within one week. They usually fail to respond in even that length of time. And then when they finally do respond, their answers are usually incorrect. Something goes wrong more than half of the time I try to make a trade, transfer shares, or just log in. For example, Computershare told me that my user ID was incorrect when I tried to log in this afternoon. Unfortunately… Read Full Review

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★☆☆☆☆

“Useless customer hating idiots”

Written on: 11/07/2014 by vvCrawford174 (1 review written)

I hate computershare They lock in with corporates and provide no service They won't issue cheques in sterling despite my completing the relevant forms They are useless hopeless and I really hope they go out of business… Read Full Review

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★☆☆☆☆

“horrible customer service”

Written on: 10/07/2014 by justart (1 review written)

Horrible customer service. Very difficult to speak with anyone in US office--many customer service reps are out of Manila. Almost impossible to get anyone who is not reading off of a script. Promised call-back same; called back 4 days later with same spiel. Not recommended. Moved my funds to Vanguard… Read Full Review

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★☆☆☆☆

“Not worthy of PG...nor GE for that matter ”

Written on: 04/07/2014 by 108Maloney (1 review written)

The PG drip program used to be professionally managed, with a clear and simple, easy to use web access. Computershare makes every single aspect of dealing with your stock difficult. Access, trading, investing is a huge headache. It is so bad that I almost feel like moving my investments. it is not worthy of the high standards of PG. Unfortunately, they also have GE, my other long term stock investment. I keep thinking that some sales guy sold PG, GE finance departments on this service or… Read Full Review

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★☆☆☆☆

“shareholders have no choice and they know it”

Written on: 02/07/2014 by Leblanc178 (1 review written)

we're not their clients; the companies are and they're all about doing it as cheaply as possible with no regard for the customer experience. they must make millions on the float by penalizing customers $30 if they want money moved electronically like the rest of the world. they insist upon cutting paper checks and funny thing. . all other mail takes about 2 days; for some reason mail from this company needs an extra week. do they mail it internally for a week or so to hang onto the money a… Read Full Review

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★☆☆☆☆

“Worst website ever”

Written on: 01/07/2014 by AliaFisher (1 review written)

This company has the worst website I have ever used. Every single time I go on it I something won't work correctly. I really wish the company would get the website fixed… Read Full Review

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★☆☆☆☆

“Incredible incompetence”

Written on: 19/06/2014 by marciwgardening (1 review written)

After a month and 10-20 hours of wasted time trying to transfer to a brokerage acct elsewhere, using their written and phone instructions and 3 way calls to get it right, finally told today can't do transfer: must sell; they caused me to lose at least 50cents per share; their rudeness and "not my job" comments astound me. Hope they shut down a business this bad!… Read Full Review

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★☆☆☆☆

“Brutal brutal brutal”

Written on: 17/06/2014 by Crouch253 (1 review written)

I try to log into my account every month and every month I have the same issue. Password does not work, blah,blah,blah. I change the password only for it to say "An error has occurred. Please close your browser and login again to access your account." Then the next month I go through the same ordeal. Customer support is horrendous. Please do not use these jokers. Computershare clean up your act, you are a disgrace… Read Full Review

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