Computershare Reviews - www.computershare.com

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Latest Reviews

★☆☆☆☆

“Horrible experience”

Written on: 03/08/2015 by Anabella122 (1 review written)

This company is unbelievably mad!! I have to keep resetting my password for some unknown reason. When you call to do it the staff has no knowledge of how to do it. Why are these people employed doing this job is a mystery. They speak very bad english and are hard to understand. When I asked to speak to someone else they told me they would call me in 24 to 48 hours later. All managers were at a meeting. Maybe they should not be in business at all or working night and day on customer service… Read Full Review

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★☆☆☆☆

“Delayed sale payouts seem wrong”

Written on: 18/07/2015 by hcMacLeod464 (1 review written)

I had no complaints about Computershare as long as I only received dividend checks, all 21 of which arrived in 10 days or less after their cut date. Then I sold some stock, resulting in a check exponentially larger, and now after twice the usual check interval, I'm still waiting for my check. From other reviews, this looks like a company pattern, taking "loans" from clients by delaying and delaying larger payouts. How wrong! How does a company like that stay in business? Aren't there laws… Read Full Review

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★☆☆☆☆

“Extremely poor service”

Written on: 13/07/2015 by Saigel1988 (1 review written)

It takes unacceptable long time to get the certificate. Had very poor customer experience when contacted their customer care… Read Full Review

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★☆☆☆☆

“Absolutely the worst! Customer service is in the...”

Written on: 21/05/2015 by Liaml150 (1 review written)

Absolutely the worst! Customer service is in the Philippines...their English is terrible. I never did get what I wanted....their Wizard is a joke… Read Full Review

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★☆☆☆☆

“Charges exorbitiant fees”

Written on: 22/04/2015 by Cruz374 (1 review written)

Periodically receive letters from them and some company called Keane asking for 10 - 20% of the value of my stock or dividends for special services that I don't need or can take care of myself. Many of the instructions are not clear or poorly written. Website is poorly designed. I would not recommend them to anyone. The only thing that I can say is that they have not lost my stock. I would like to give them zero stars… Read Full Review

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★☆☆☆☆

“stay the hell away”

Written on: 17/03/2015 by RowanMcDonough (1 review written)

the long and short of it is stay away!!! like the other people have said they stall delay do what ever they have to,to delay sending your money.sold stock 20 days again still waiting for check that was mailed out on the 03-march-2015 now its 17-march2015 and they said "we amiled it out so as far as we know you got it" really??? a real bunch of pieces of shit.stay away you have been warned… Read Full Review

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★☆☆☆☆

“A company run by IDIOTS”

Written on: 08/03/2015 by PiperHagan95 (1 review written)

A company run by idiots. They have told me so many stories. But their bottom line is to stall and stall. They told me to send a letter that I wanted to sell my shares of stock. So I sent via FedEx and no reply after 3 weeks. I called and called. They told me I needed more documentation. I sent it via FedEx and via email and called them with no response. I talked with the "TEAM LEADER" -- what a joke. This company is run by IDIOTS ! Ms. Fisher would not call or respond to my emails. Management… Read Full Review

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★☆☆☆☆

“It take forever to get your check once you cash stock”

Written on: 25/02/2015 by tagreit (1 review written)

It's unbelievable to me that in this day and age that it take weeks to get a check from computershare. Once you decide to cash in your stocks the transfer should happen immediately. Where does all the money go for the weeks that the stock is cashed...someone is making a lot of money on this process. Will never deal this way again… Read Full Review

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★☆☆☆☆

“Refuses to sell stock”

Written on: 20/02/2015 by 480Hopper (1 review written)

Will not sell my wal-mart de mexico stock. When asked why was told they haven't been told why. They have my stock, but will not sell. I'm hoping I can transfer to a brokerage account - we'll see. This is a terrible business. The people are rude and the if this is a real business, I do not understand how they can still be in operation!… Read Full Review

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★☆☆☆☆

“TERRIBLE!!!”

Written on: 16/02/2015 by Luciana242 (1 review written)

Terrible to do business with this company! Keep you on hold for half an hour and then their "customer non-service" isn't any help! And when you withdraw funds it takes 10 days! Much too long. Sign up somewhere else 'cause this company is way behind the times!… Read Full Review

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★☆☆☆☆

“They have been promising me a check for two weeks and...”

Written on: 12/02/2015 by Angelique494 (1 review written)

They have been promising me a check for two weeks and will not answer my e-mails. … Read Full Review

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★☆☆☆☆

“Horrible Web Site - Worse Customer Service”

Written on: 26/01/2015 by Spence465 (1 review written)

The website has locked me out with an error that I've tried my password too many times on 4 occasions. To reset your password you need to wait for them to mail a letter to your house. I've tried calling them on 3 occasions. It was futile. I don't see how they manage to stay in business. I've used two other similar services. Both of them are hands down better… Read Full Review

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★☆☆☆☆

“Worst company ever had to deal with!!”

Written on: 21/01/2015 by EanSaunders218 (1 review written)

This has to be one of the worst companies I ever had to work with. Not only are they rude but they don't have a clue as to what their doing. Thank god they are moving out of Massachusetts and hopefully a more friendly and professional company will come into the state and offer excellent service and hire better management… Read Full Review

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★★★★★

“Selling And Buying GE”

Written on: 12/01/2015 by kpaul (1 review written)

I had no problem selling or buying .The website was very informative… Read Full Review

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★☆☆☆☆

“Exorbitant stock purchase and sell fees for Verizon...”

Written on: 05/01/2015

I was a Verizon employee and retired in 2013, shortly after which my house, outbuildings and all contents were destroyed in a wildfire. Computershare is handling 80 shares of VZ stock that I held at exit. They're offering to sell the stock OR let me buy 20 shares to make it an even-lot of 100 shares. In the past I've ignored these mailings and just held the stock and collected the quarterly dividends. Now I could really use that money for rebuilding. But VZ is currently considered a BUY or… Read Full Review

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★☆☆☆☆

“Computershare customer service awful, ”

Written on: 18/12/2014

Customer service is awful. Wrongly sent my stocks to unclaimed. Took half a year of fighting, calls and showing proof that they have been in contact with me. Once they checked their records, they agreed that they were in the wrong. It has been a year since the whole thing started and I am still waiting to get my stocks back, every time I call back I hear that my claim is in processing or some where else or that so and so manager will have to call me back because they are busy. Haven't even… Read Full Review

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★☆☆☆☆

“If I could give zero stars I would”

Written on: 14/12/2014 by M_S66 (1 review written)

This is by far the worst run financial group I have ever experienced. They used to have a very nice and user-friendly website, but not anymore. Once you have been locked out - which is inevitable - good luck on re-entering the site. I contacted the call center multiple times and every time I talked to someone in either the Philippines or India; as a result, we could not communicate clearly to resolve anything. They have to snail mail all forms to reinstate your user ID on the website and for… Read Full Review

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★☆☆☆☆

“They seem to be stealing my stock”

Written on: 09/12/2014 by SteamingMad (1 review written)

I had a an account with Principal Financial several years ago. They demutualized in 2001 which meant my company has common stock now. I have been trying to sell it since the middle of November and can not get anyone at the call center to answer any of my questions correctly. My assumption, from the accent of the person I deal with, is it is an overseas center. Every time I call I get a new person and they never have the same information about how to handle the sale. I can't do anything online… Read Full Review

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★☆☆☆☆

“getting my stocks sold”

Written on: 23/11/2014 by 58Fisher (1 review written)

How manmy times does a stock holder have to send in a stock withdrawl befor they get their money, I sent in a withdrawl for 25 stocks to be sold and waited 3 weeks for my money, THEN decided to sell another 25 shares and sent in a MALLON BANK FORM and I get a questionair from COMPUTERSHARE asking me questions,the NERVE..... When I bought the stock I sent a Cashiers check in asap..........BUT, now I need some money and your playing games with making me go through hell for some of it back! SELL… Read Full Review

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★☆☆☆☆

“Horrible company”

Written on: 02/11/2014 by 31Salisbury (1 review written)

I needed to sell my shares and they said I can't sell for 14 days because I changed my address!!! This is there method of security!!!… Read Full Review

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