Computershare Reviews - www.computershare.com

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Latest Reviews

★☆☆☆☆

“I wish I could give no stars!”

Written on: 04/06/2016 by Marceloa273 (1 review written)

So I had the unfortunate luck of Computershare taking over my shares when I left my previous firm. I had no idea who they were or what they did. Their first introduction came in the form of a dividend cheque. Over the last 6 years I have called them, wrote to them, emailed them and have never once had a reply. On calling them and asking for forms or to reset my password it generally takes 4 weeks for a letter to come from them or it doesn't come at all. They keep US tax from me even… Read Full Review

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★☆☆☆☆

“HORRIBLE HORRIBLE HORRIBLE!!”

Written on: 30/05/2016 by Hickman147 (1 review written)

Not transparent about way of working Terrible exchange rates Minimal transaction information Unhelpful support ZERO Complaints service Black hole if you have issue … Read Full Review

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★☆☆☆☆

“TERRIBLE”

Written on: 24/05/2016 by Hahnrf331 (1 review written)

Waiting 14 days and still waiting for a written letter to reset my password. Talk to a representatoive - says"I understand" but they are unable to help. Just got an email "your email account has been cancelled". They are inmpossible to deal with. I need statements so I can transferf my account to TD and I can not get into my account. They have promissed copies by mail - still waiting. The worst company I have ever had to deal with… Read Full Review

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★☆☆☆☆

“Woeful web site amazingly hard to navigate”

Written on: 13/05/2016 by rackoff (1 review written)

received letter advising to visit computershare.com., but this only took me to an unrecognised web page that clearly did not relate to the company nor our holding. So I logged in to Computershare investor services as I have done before. Expecting the "Portfolio" tab to take me tho the new company to assign TFN, dividend payment data etc, not the case!! Eventually managed to get there only thru the "alerts" page. I have NEVER seen a web site so poorly designed having had 40 years in the IT… Read Full Review

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★☆☆☆☆

“The Worst”

Written on: 12/05/2016 by McNamarard88 (1 review written)

We have been trying to have stock certificates put into our name for 6 months. During this time my brothers and I have spoken with at least 6 different agents. We have received different information from each one regarding medallion stamps, missing documents etc. Advice we received conflicts with instructions on the website. Today my brother and I called at the same time about the same account and received two totally different answers to how the problems should be resolved. They have… Read Full Review

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★☆☆☆☆

“They fight you for their survival”

Written on: 06/05/2016 by gvBuchanan470 (1 review written)

My dad died and my mom needs help. I discovered that both of my parents had stock in a company in separate accounts that was in computershare's custody (neither one was aware of these accounts). My objective was to get this stock that is only in my moms' name and the stock that is only in my late fathers' name to her financial planners account. It took over a month AND a great deal of assistance from the financial planner to get this done. It makes me wonder how many people gave up trying to… Read Full Review

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★☆☆☆☆

“Terrible website and customer service”

Written on: 06/03/2016 by Morgan412 (1 review written)

Tried to log into my account. Asked for a security question and then blocked me out. Called customer no service and was told I had to wait 24 hours before they could reset the account and allow me to log in. I also have to call them back to have this done. It will not happen automatically. So many issues with this company. I so wish Procter and Gamble would use another broker!… Read Full Review

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★☆☆☆☆

“Web site technology is awful! ”

Written on: 03/03/2016 by DanikaHarper (1 review written)

Constantly kicks you off when attempting to process sales/transactions. If you call them to process the sale, they try to charge you the non-web rates… Read Full Review

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★☆☆☆☆

“Incompetent”

Written on: 17/02/2016 by jwlmke (1 review written)

Totally incompetent customer service. Representatives are obviously poorly trained and lack even the most basic customer service skills. Absolutely frustrating to deal with these people and this firm!… Read Full Review

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★☆☆☆☆

“I had shares from a company share scheme. The scheme...”

Written on: 25/01/2016 by 55Taylor (1 review written)

I had shares from a company share scheme. The scheme was run by computershare. When we got made redundant everybody else got their shares in a few days, when the price was 55 - 60p a share. My shares did not arrive I contacted them was told wait 28 days after; 28 days a contacted them was told I would get then in 10 days after ten days I was told two weeks, this went on until eventually I got them 5 months after everybody else with no explanation other than 'unexplained error' By that time the… Read Full Review

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★☆☆☆☆

“Death in the family and computershare very rude”

Written on: 07/01/2016 by Tucker271 (1 review written)

Wow, the customer service is so rude and clueless. We had a person with a lot of shares in 2 companies die and computershare really could care less. I spoke to 2 people and neither of them offered any condolences they just kept telling me what they couldn't do. Really, how in the heck are you suppose to get an estimated value to pay the taxes in a short time period if they will ONLY take a hand written letter. Really this age of technology and these jokers want a hand written letter… Read Full Review

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★☆☆☆☆

“Slow Slow Slow”

Written on: 09/12/2015

I will never deal with this company again. They are incredibly slow and not at all helpful. The only reason that I am using them now is they were selected by the company in which I own shares. Now I own shares that I wish to sell, but they are holding them hostage. Never Never Never use them!!! I won't!… Read Full Review

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★★★★☆

“First Stock Purchase for my Son - Good Experience”

Written on: 14/11/2015 by DividendMeter (1 review written)

Computershare provided a very simple and effective solution for my 9-year old son's first stock purchase. We were able to open a custodial account very easily. For my own investing, I still prefer the overall value of my two discount online brokers that I use, but for my kid, who will only buy stocks for the next ten years in small dollar amounts, Computershare seems like a great choice. Hopefully, he won't be selling any shares for decades. Most of the bad reviews here seem to be… Read Full Review

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★☆☆☆☆

“Do not use them!”

Written on: 13/11/2015 by Mslady01 (1 review written)

This should be the last company you use for your portfolio. I am able to receive my dividend payment direct deposit but not when I sell shares. I have to wait 2 weeks or more for my money. Once it has been processed, they don't even offer expedited shipping for your check. I'm used to having my money within a few days, not weeks. Glad I removed all my shares out of this company… Read Full Review

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★☆☆☆☆

“Terrible Experience Never Again!”

Written on: 05/11/2015

I wanted to offload some shares to release cash for some building works, so went online, did the "deal" and all should have been straightforward....then the problems started. The price quoted at the deal stage did not reflect the value of the printed deal document - a difference of about £900 less of course...then I had to sent share certificates which I am sure I never had in the first place, so had to pay £200 for duplicates...but was assured that would be it - no more problems. A few days… Read Full Review

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★★★☆☆

“Computershare”

Written on: 04/11/2015 by Mrs.Stewart (1 review written)

Computershare is a third party hired by stock companies like Verizon, Exxon etc.. to handle Shareholder's account... You just need to contact the stock company's investor relations department and they will escalate your issue to computershare's management. The more complaint they get from the client, the more chances that the stock company will fire computershare… Read Full Review

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★☆☆☆☆

“Most Frustrating Experience EVER! ”

Written on: 31/10/2015 by 351Gustafson (1 review written)

This has got to be the worst customer service experience I have ever had the misery to endure. Six months ago, I tried to transfer some stock to my local brokerage and I still haven't been successful. Numerous calls for an explanation / instructions yielded a different answer. Even a 50 minute conference call with a representative from my brokerage left her exasperated. How Computershare stays in business is bewildering… Read Full Review

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★☆☆☆☆

“WORST CLIENT EXPERIENCE EVER”

Written on: 05/09/2015 by Colemanj356 (1 review written)

I received vesting bonus stock from a former employer that had to be held at Computershare, so I never even chose to use this firm and could not move my shares out over the 5 year vesting schedule. At my new firm I had to report outside accounts and so had to contact Computershare several times a year for several years. Every time was the absolute worst call center experience I have had with any company for any type of service. There was a particular department at Computershare that had to… Read Full Review

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★☆☆☆☆

“Paid for service we did not receive”

Written on: 25/08/2015 by JewellC (1 review written)

On 7/28/15, we transferred (or so we thought)3 separate stocks from Computershare to Vanguard. Today, 8/25/15, after being billed $150 for the transfers, we received a letter from Computershare stating that one stock did not transfer because of an incorrect account number (even though all 3 were sent to the same brokerage account). Agent was clueless as to how to handle this. Supervisor, who did not speak with us, kept insisting that we had to transfer again, which meant we had to get DCW #… Read Full Review

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★☆☆☆☆

“Slow terrible company”

Written on: 22/08/2015 by doFigueroa99 (1 review written)

Computershare has always been a terrible company. The interface is slow and clunky. Add banking info has been unavailable for months. Shipping of checks takes forever! !! One time i was in a jam and asked for a check and recieved it 3 weeks later. After calling and requesting a new one. I Recieved my check a month later. $40 for "express" shipping. Claims to Be next day. Recieved 2 days later. Hopefully my company drops them. Made the mistake of including A beneficiary on the check… Read Full Review

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