Computershare Reviews - www.computershare.com

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Latest Reviews

★☆☆☆☆

“Internet capability totally useless”

Written on: 12/10/2016

Tried to sell a few shares using their Internet site and after a long-winded (and one of the most convoluted and obscure user interfaces I have ever experienced) Q&A session which involved digging through paperwork to find my shareholder ref. which every other company I have used displays in the account info., I eventually got to sell, only to be told they couldn't complete my transaction and I would have to spend another half-hour calling them so they could tell me why!! Most organisations… Read Full Review

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★☆☆☆☆

“ComputerShare Sucks!! Biggest Joke of a company!”

Written on: 26/08/2016 by rlBoyd493 (1 review written)

I can't even begin to start telling my story of utter frustration w/ this scheme and JOKE of a company. Get all of your assets away from them as fast as you can but I promise it won't be fast. This company does nothing fast and they do nothing to help. Also, when calling their third world country customer service who can't speak a lick of English, ask to be transfered to the USA and you can speak to an American. What a joke! I don't know how these people sleep at night… Read Full Review

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★☆☆☆☆

“ABSOLUTE JOKE”

Written on: 16/08/2016 by Carrolltm1982 (1 review written)

There are too many things to go into, but i have tried to trade with them twice a few months apart because my shareholding changed registrar to them. I have written to the company concerned telling them to realise who they put their trust in? Staff all give conflicting information, there process takes longer than everyone else, the online share dealing seems to be constantly down.... NEVER AGAIN… Read Full Review

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★☆☆☆☆

“Computershare should not be allowed to continue to exist”

Written on: 25/07/2016 by AbbigailFraser434 (1 review written)

They are absolutely the worst. I thought we had some laws, monitoring and protections against financial service organizations behaving exactly as they do. Computershare should be closed down. My former company picked them. I have leveraged options that are vested, and the way the plan works, I had to choose a year in adavnce whether to take stock in a brokerage account, or cash "with zero fees". I took the cash. They "cancelled" most of the stock award and when I asked why, they gave me the… Read Full Review

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★☆☆☆☆

“Utterly ridiculous ”

Written on: 24/07/2016 by Jones365 (1 review written)

I deal with a number of share dealing companies and Computershare is by far the worst! Selling shares is almost impossible and the company seems to do everything they can to make it even harder (including sending the wrong forms, failing to answer letters and losing paperwork)… Read Full Review

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★☆☆☆☆

“When trying to replace 14 shares of last stack...”

Written on: 15/07/2016 by Daltone273 (1 review written)

When trying to replace 14 shares of last stack certificates, selected on website to cancel and reissue all shares. was charged $85. After saw they only did 7 and would have to pay again for the next 7. even thought they admitted showing all 14 shown as lost. when asking what assurance they would not split again supervisor said that could not happen… Read Full Review

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★☆☆☆☆

“I wish I could give no stars!”

Written on: 04/06/2016 by Marceloa273 (1 review written)

So I had the unfortunate luck of Computershare taking over my shares when I left my previous firm. I had no idea who they were or what they did. Their first introduction came in the form of a dividend cheque. Over the last 6 years I have called them, wrote to them, emailed them and have never once had a reply. On calling them and asking for forms or to reset my password it generally takes 4 weeks for a letter to come from them or it doesn't come at all. They keep US tax from me even… Read Full Review

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★☆☆☆☆

“HORRIBLE HORRIBLE HORRIBLE!!”

Written on: 30/05/2016 by Hickman147 (1 review written)

Not transparent about way of working Terrible exchange rates Minimal transaction information Unhelpful support ZERO Complaints service Black hole if you have issue … Read Full Review

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★☆☆☆☆

“TERRIBLE”

Written on: 24/05/2016 by Hahnrf331 (1 review written)

Waiting 14 days and still waiting for a written letter to reset my password. Talk to a representatoive - says"I understand" but they are unable to help. Just got an email "your email account has been cancelled". They are inmpossible to deal with. I need statements so I can transferf my account to TD and I can not get into my account. They have promissed copies by mail - still waiting. The worst company I have ever had to deal with… Read Full Review

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★☆☆☆☆

“Woeful web site amazingly hard to navigate”

Written on: 13/05/2016 by rackoff (1 review written)

received letter advising to visit computershare.com., but this only took me to an unrecognised web page that clearly did not relate to the company nor our holding. So I logged in to Computershare investor services as I have done before. Expecting the "Portfolio" tab to take me tho the new company to assign TFN, dividend payment data etc, not the case!! Eventually managed to get there only thru the "alerts" page. I have NEVER seen a web site so poorly designed having had 40 years in the IT… Read Full Review

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★☆☆☆☆

“The Worst”

Written on: 12/05/2016 by McNamarard88 (1 review written)

We have been trying to have stock certificates put into our name for 6 months. During this time my brothers and I have spoken with at least 6 different agents. We have received different information from each one regarding medallion stamps, missing documents etc. Advice we received conflicts with instructions on the website. Today my brother and I called at the same time about the same account and received two totally different answers to how the problems should be resolved. They have… Read Full Review

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★☆☆☆☆

“They fight you for their survival”

Written on: 06/05/2016 by gvBuchanan470 (1 review written)

My dad died and my mom needs help. I discovered that both of my parents had stock in a company in separate accounts that was in computershare's custody (neither one was aware of these accounts). My objective was to get this stock that is only in my moms' name and the stock that is only in my late fathers' name to her financial planners account. It took over a month AND a great deal of assistance from the financial planner to get this done. It makes me wonder how many people gave up trying to… Read Full Review

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★☆☆☆☆

“Terrible website and customer service”

Written on: 06/03/2016 by Morgan412 (1 review written)

Tried to log into my account. Asked for a security question and then blocked me out. Called customer no service and was told I had to wait 24 hours before they could reset the account and allow me to log in. I also have to call them back to have this done. It will not happen automatically. So many issues with this company. I so wish Procter and Gamble would use another broker!… Read Full Review

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★☆☆☆☆

“Web site technology is awful! ”

Written on: 03/03/2016 by DanikaHarper (1 review written)

Constantly kicks you off when attempting to process sales/transactions. If you call them to process the sale, they try to charge you the non-web rates… Read Full Review

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★☆☆☆☆

“Incompetent”

Written on: 17/02/2016 by jwlmke (1 review written)

Totally incompetent customer service. Representatives are obviously poorly trained and lack even the most basic customer service skills. Absolutely frustrating to deal with these people and this firm!… Read Full Review

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★☆☆☆☆

“I had shares from a company share scheme. The scheme...”

Written on: 25/01/2016 by 55Taylor (1 review written)

I had shares from a company share scheme. The scheme was run by computershare. When we got made redundant everybody else got their shares in a few days, when the price was 55 - 60p a share. My shares did not arrive I contacted them was told wait 28 days after; 28 days a contacted them was told I would get then in 10 days after ten days I was told two weeks, this went on until eventually I got them 5 months after everybody else with no explanation other than 'unexplained error' By that time the… Read Full Review

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★☆☆☆☆

“Death in the family and computershare very rude”

Written on: 07/01/2016 by Tucker271 (1 review written)

Wow, the customer service is so rude and clueless. We had a person with a lot of shares in 2 companies die and computershare really could care less. I spoke to 2 people and neither of them offered any condolences they just kept telling me what they couldn't do. Really, how in the heck are you suppose to get an estimated value to pay the taxes in a short time period if they will ONLY take a hand written letter. Really this age of technology and these jokers want a hand written letter… Read Full Review

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★☆☆☆☆

“Slow Slow Slow”

Written on: 09/12/2015

I will never deal with this company again. They are incredibly slow and not at all helpful. The only reason that I am using them now is they were selected by the company in which I own shares. Now I own shares that I wish to sell, but they are holding them hostage. Never Never Never use them!!! I won't!… Read Full Review

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★★★★☆

“First Stock Purchase for my Son - Good Experience”

Written on: 14/11/2015 by DividendMeter (1 review written)

Computershare provided a very simple and effective solution for my 9-year old son's first stock purchase. We were able to open a custodial account very easily. For my own investing, I still prefer the overall value of my two discount online brokers that I use, but for my kid, who will only buy stocks for the next ten years in small dollar amounts, Computershare seems like a great choice. Hopefully, he won't be selling any shares for decades. Most of the bad reviews here seem to be… Read Full Review

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★☆☆☆☆

“Do not use them!”

Written on: 13/11/2015 by Mslady01 (1 review written)

This should be the last company you use for your portfolio. I am able to receive my dividend payment direct deposit but not when I sell shares. I have to wait 2 weeks or more for my money. Once it has been processed, they don't even offer expedited shipping for your check. I'm used to having my money within a few days, not weeks. Glad I removed all my shares out of this company… Read Full Review

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