Computershare Reviews - www.computershare.com

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Latest Reviews

★☆☆☆☆

“I'd Give them Zero Stars If I Could!”

Written on: 17/09/2014 by SlamminSammy (1 review written)

I am furious. The ComputerShare site used to be great. Now it's been dumbed down to be totally unworkable. I'm a shareholder of CPU, and I'm cheesed off! They POST me a temporary password, instead of email it, LIKE EVERY OTHER SECURE WEBSITE ON EARTH!?!?!? CPU, get your act together! It's time to let the adults back in charge. Grrrrr!!!!!!!!!!!!… Read Full Review

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★☆☆☆☆

“Locked out with no resolution”

Written on: 15/09/2014 by frustrated_again_and_again_and_again (1 review written)

Agree with all the previous comments on the difficulties of logging in with respect to security questions. Keep getting locked out. Very frustrating… Read Full Review

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★☆☆☆☆

“Most stupidly useless company on the planet”

Written on: 20/08/2014

Try to login. Asked "What is the name, color and breed of your current pet"? So some dimwit thinks its a good idea to require three different pieces of info in one question which must be input to a field where what you type is hidden. Smart.(NOT). Of course, if you get the comma in the wrong place, or add an additional space, you get blocked, the account is frozen. What a useless piece of garbage for security that is. Then ring up and get everything reset after providing my name, address… Read Full Review

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★☆☆☆☆

“Don"t do it!!”

Written on: 14/08/2014 by Mstrunk25 (1 review written)

Every time I have to get on my account I find something wrong. I also am annoyed that GE won't allow you to buy shares directly from them. Instead you have to go through a very unreliable company. If you can avoid it avoid them at all cost!!… Read Full Review

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★☆☆☆☆

“Aweful”

Written on: 04/08/2014 by Stackfy1980 (1 review written)

Just aweful...third company I have worked for who just switched from Merrill Lynch to ComputerShare...terrible...untrustworthy… Read Full Review

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★☆☆☆☆

“Worst stock plan administrator in the world”

Written on: 22/07/2014 by Brendan204 (1 review written)

When I ask questions from inside the system, the usual response from Computershare is that they'll probably respond within one week. They usually fail to respond in even that length of time. And then when they finally do respond, their answers are usually incorrect. Something goes wrong more than half of the time I try to make a trade, transfer shares, or just log in. For example, Computershare told me that my user ID was incorrect when I tried to log in this afternoon. Unfortunately… Read Full Review

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★☆☆☆☆

“Useless customer hating idiots”

Written on: 11/07/2014 by vvCrawford174 (1 review written)

I hate computershare They lock in with corporates and provide no service They won't issue cheques in sterling despite my completing the relevant forms They are useless hopeless and I really hope they go out of business… Read Full Review

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★☆☆☆☆

“horrible customer service”

Written on: 10/07/2014 by justart (1 review written)

Horrible customer service. Very difficult to speak with anyone in US office--many customer service reps are out of Manila. Almost impossible to get anyone who is not reading off of a script. Promised call-back same; called back 4 days later with same spiel. Not recommended. Moved my funds to Vanguard… Read Full Review

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★☆☆☆☆

“Not worthy of PG...nor GE for that matter ”

Written on: 04/07/2014 by 108Maloney (1 review written)

The PG drip program used to be professionally managed, with a clear and simple, easy to use web access. Computershare makes every single aspect of dealing with your stock difficult. Access, trading, investing is a huge headache. It is so bad that I almost feel like moving my investments. it is not worthy of the high standards of PG. Unfortunately, they also have GE, my other long term stock investment. I keep thinking that some sales guy sold PG, GE finance departments on this service or… Read Full Review

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★☆☆☆☆

“shareholders have no choice and they know it”

Written on: 02/07/2014 by Leblanc178 (1 review written)

we're not their clients; the companies are and they're all about doing it as cheaply as possible with no regard for the customer experience. they must make millions on the float by penalizing customers $30 if they want money moved electronically like the rest of the world. they insist upon cutting paper checks and funny thing. . all other mail takes about 2 days; for some reason mail from this company needs an extra week. do they mail it internally for a week or so to hang onto the money a… Read Full Review

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★☆☆☆☆

“Worst website ever”

Written on: 01/07/2014 by AliaFisher (1 review written)

This company has the worst website I have ever used. Every single time I go on it I something won't work correctly. I really wish the company would get the website fixed… Read Full Review

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★☆☆☆☆

“Incredible incompetence”

Written on: 19/06/2014 by marciwgardening (1 review written)

After a month and 10-20 hours of wasted time trying to transfer to a brokerage acct elsewhere, using their written and phone instructions and 3 way calls to get it right, finally told today can't do transfer: must sell; they caused me to lose at least 50cents per share; their rudeness and "not my job" comments astound me. Hope they shut down a business this bad!… Read Full Review

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★☆☆☆☆

“Brutal brutal brutal”

Written on: 17/06/2014 by Crouch253 (1 review written)

I try to log into my account every month and every month I have the same issue. Password does not work, blah,blah,blah. I change the password only for it to say "An error has occurred. Please close your browser and login again to access your account." Then the next month I go through the same ordeal. Customer support is horrendous. Please do not use these jokers. Computershare clean up your act, you are a disgrace… Read Full Review

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★☆☆☆☆

“wish I could give them a negative numbered rating”

Written on: 13/06/2014 by MylesCleveland (1 review written)

useless service, alweays losing my log in and password. Warte so much time resetting them STAY AWAY from this disservice. They should pay US they stink in a big way… Read Full Review

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★☆☆☆☆

“so bad service and no security”

Written on: 12/06/2014 by iyCrockett304 (1 review written)

I don't believe it their security system to ID client is so poor any one can steal my mail and call and say he have general power of attorney and access my account, i did test it my self , i dont feel safe being with this company… Read Full Review

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★☆☆☆☆

“Fix your website”

Written on: 09/06/2014 by Blakeis87 (1 review written)

Computershare website frequently malfunctions and does not allow access despite appropriately entered credentials. Have called to discuss with support staff and was shifted from one pleasnat but uninformed individual after another… Read Full Review

Nznana's Comment

Written on: 11/06/2014

TOTALLY AGREE!! Has locked me out in spite of answering so called 'security question' correctly. If they think it is wrong why don't they ask one of the other two remaining so called security questions??? GRRRR..

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Thetruth2014's Comment

Written on: 12/06/2014

I agree their service is soooooooo bad and not secure due to their low level of Management not professional at all and my friend told me they have a high level of turn over due to their poor company level

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★☆☆☆☆

“HORRENDOUS”

Written on: 27/05/2014 by byLeblanc48 (1 review written)

I have NEVER in my entire life had a more frustrating work experience than when I worked with Computershare. The fact that this company is still operating amazes me. The pace at which they work and process anything is unbelievable. Everything is done through the mail and takes an exorbitant amount of days to be completed. I wish I could work at the glacial pace that they do...but I can't because it would never be tolerate in a normal work environment. I have NOTHING positive to say about… Read Full Review

Thetruth2014's Comment

Written on: 12/06/2014

I agree their service is soooooooo bad and not secure due to their low level of Management not professional at all and my friend told me they have a high level of turn over due to their poor company level

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★☆☆☆☆

“Unable to log-in for over a year”

Written on: 14/05/2014 by RodneyDuggan (1 review written)

My account has been "temporarily suspended" since early 2013 whenever I enter the correct User id. This user id is confirmed by an automatic email from Computershare so I know it's not entered wrongly. I tried re-registering as a new user but the Account Codes carefully copied from their statements return a "code not recognised" message. I have four share holdings with them and all Account Codes are not recognised. I cannot contact them without logging in first, except by phone or letter. I… Read Full Review

Rodneyduggan's Response to RodneyDuggan's Review

Written on: 24/05/2014

Update 24/5/2014
After bombarding every computershare email address I could find with complaints they lifted the lock-out and my account was accessible for a few days. However today my user ID has gone back to being not accepted so the email blitz has commenced again.
I did complain about this to one of my share companies Exxon, who advised me to log-in to computershare!!!

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Rodneyduggan's reply to Rodneyduggan's Comment

Written on: 10/06/2014

Now I can log-in successfully, however I am trying to get them to pay me in US dollars. This has taken weeks of emails and some daft forms and faxing and posting to them. Their responses to "contact us" messages are always unhelpful.
I don't know if they can process the dollar request as they will not respond and confirm.
It's like swimming in treacle!

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Rodneyduggan's reply to Rodneyduggan's Comment

Written on: 01/07/2014

All four share holdings now updated with new bank details and USD currency. All were sold at the same time but one was mistakenly converted to GBP by Computershare and then re-converted to USD at the recipient bank.
This mistake has lost me $2,600 which I am now trying to get them to own up to and re-imburse. No luck or reply as yet!

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★☆☆☆☆

“Worst site ever”

Written on: 08/05/2014 by vistasbelow (1 review written)

Plenty of other people are writing the same thing about how horrible it is to access the site. if you make a mistake, or forget to answer a security question exactly how you answered the first time you get locked out for 24 hours. I have been trying for weeks to check my account and have not been able to. whenever I finally get logged in, my only task will be to close my account so I can never have to deal with this terrible company again. Wake up Computershare, fix your site before ALL of… Read Full Review

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★☆☆☆☆

“Designed by M0rons”

Written on: 01/05/2014 by Orr70 (1 review written)

Not content with asking you to remember yet another password the mindless incompetents at Computershare require you to have a whole series of inane questions (i.e. a set of half a dozen back up passwords). I'm going back to paper and pen to deal with these m0rons… Read Full Review

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