Gatwick, Diamond Parking Reviews

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2.1 stars
Average rating for this product is: 2.1 out of 5

From 1 rating and 28 reviews

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Average Ratings for Gatwick, Diamond Parking

  • Suitability2.2 stars
  • Value for Money2.3 stars
  • Reviewer Ratings2.1 stars
  • Overall Rating2.1 stars

28 Reviews For Gatwick, Diamond Parking

  • Guest 5th Nov 2009

    Reviewer rating: 5 stars


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    Used Diamond for my recent half term holiday with 3 young children, I found the experiance from Diamond stress free and reassuring I will be using you Diamond again and I will recommend to family and friends and to all that read this review.

  • Guest 15th Oct 2009

    Reviewer rating: 4 stars


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    This was our 3rd experience of using Diamond Parking Meet and Greet. We had previously had a problem on our return journey. I was a little reluctant to use them again but, was delighted with their service on both the outward and return journey this time. Will use them in the future.

  • Guest 11th Oct 2009

    Reviewer rating: 5 stars


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    Excellent. Driver waiting for us at Gatwick departures as advised. On arrival, we contacted Daimond from baggage collection, driver turned up with our vehicle as we left terminal building. The car had been washed and the back seat that we couldnt close on departure had also been fixed for us at no extra charge. What a service :)
    Great value for money as well.
    Would have no hesitation in recommending and will be using Diamond Parking again.

  • Guest 24th Sep 2009

    Reviewer rating: 1 stars


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    Terrible - diamond parking damaged my car in parking plus I had to wait 2 hours at midnight for the return of the car. Customer services wiped their hands of the damage and wouldn't accept responsibility - so now I have to pay for it myself. Dont use them even if they are the cheapest - not worth it!

  • Guest 26th Aug 2009

    Reviewer rating: 5 stars


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    I have used meet and greet before at heathrow and this year we flew from Gatwick we booked Diamond and once we booked we stumbled across there reviews, this made us nervous but we called up and felt reassured (alittle)
    All i can say is the whole experiance was great and the staff are friendly honest and helpful.
    We will defently use there service again.

    Fantastic.

  • Guest 26th Aug 2009

    Reviewer rating: 5 stars


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    Found Diamond Parking absolutly fabulous, was very nervous as i booked before reading there reviews, but i called 20 minutes away from the airport and i was running early they where happy to accomondate me which I thought was great, pulling up at the terminal the staff was friendly and very professional we checked my vehicle for existing damage signed the paperwork and we went off on our trip. On our return we followed all procedures and the vehicle was outside within minutes of us geting there. ...

  • Guest 12th Aug 2009

    Reviewer rating: 1 stars


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    i would never use diamond parking agian, so be aware.the drop off went ok,although we had to wait 20 mins for a driver to come and pick the car up.as for return we had to wait 2 hours for our car to be returned and with two children at a late hour you just want to get going. as for trying to contact them well you might as well forget it.i am still waiting 2 monthes after complaint to here from them and to0 get my money back. if i could give them 0 i would

  • Guest 22nd Jul 2009

    Reviewer rating: 5 stars


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    I parked my my car with Diamond parking when I went away on my holidays, Fantastic service prompt and very proffesional. I arrived at the pick up point at around 4am, the driver was there waiting. He was very helpful and explained what I needed to do on my return. To call them once landed and again when all of our cases had been collected, I did this and by the time I had walked through the airport my car was waiting for me. I again was greeted by the same driver, lovely guy great service and I ...

  • Guest 11th Jul 2009

    Reviewer rating: 0 stars


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    My experience was awful. Called Diamond Parking number on approach to airport and mobile was turned off. Left several messages. Waited for over 40 minutes after arrival at terminal for driver to turn up. Never turned up. Had to park in short stay otherwise would have missed flight especially with crying baby, stress, and lots of luggage. A few minutes before boarding flight received a call from them asking if everything was OK? Not a hint of an apology. Sent a letter of complaint and whilst rece ...

  • tdean 10th Jul 2009

    Reviewer rating: 0 stars


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    Our drop off was ok, I was a little worried after reading reviews after I had booked but I made sure we arrived with plenty of time to check in (even though it was 4am!) and we had to wait 20 minutes for the car to be collected.. this I could deal with.

    On return I made sure I phoned the moment we landed to give them plenty of time to get to car to us.. it was 10.30 and we had a 2 hour drive ahead of us! Phoned again as we were collecting our luggage and then headed outside. It became clear t ...

  • Guest 9th Jun 2009

    Reviewer rating: 0 stars


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    Diamond Parking offer a very very BAD service. We had to wait over 30min's on arrival, and had to make a least 5 call's to find out what was going on, and of course you get all the lame excuses. On arrival back to Gatwick (1.30am) we called the number and the guy said our key's were locked in a safe, and his boss was coming from home to sort out problem. An hour later this guy turned up and said sorry mate Don't blame me, i only work for them !

  • enderlad 2nd Jun 2009

    Reviewer rating: 0 stars


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    ive used meet and greet services at gatwick before but never have i experienced such terrible service as they were not interested in admitting the damage that they caused to our car

  • kevinevo 16th May 2009

    Reviewer rating: 0 stars


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    Meet and greet???? how about several phone calls then some more before they turn up to pick your car up!!
    nearly made us late for our flight!
    45 minutes after they said they were on their way they arrived.

    the return was even worse!!
    we waited over an hour in the freezing cold- only to be told the driver was having a bad day!!

    only reason we booked meet and greet was for speed and convienience, we got neither!
    our friends who took the free shuttle bus to n from the car park paid half the cost ...

  • Guest 11th May 2009

    Reviewer rating: 0 stars


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    I had to cancel my Diamond Parking booking and they have still not refunded me the money they owe me. Every time I ring to speak with them I am getting fobbed off, and the company seems shambolic. They may be one of the cheaper options, but the adage "you pay for what you get" (or don't get as in my case!) is true.

  • Guest 23rd Apr 2009

    Reviewer rating: 0 stars


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    Don't use Gatwick Diamond Parking! I had to camp out at the airport for 4 hours!!!!

    They don't answer your calls, apparently because the phonelines are down but after reading this site it seems to be a regular occurence. No compensation offered although booked through airport parking (who were great) I'll let you know I've I get a refund.

    I've used all the other meet and Greet services and never had a problem until now.

  • Guest 9th Jan 2009

    Reviewer rating: 4.5 stars


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    Had arranged pickup at 8.45am at Gatwick, however as arrived early at 7.45am I called them about 7.20am that will be early. They mentioned that as they are very busy will have to wait until the meeting time. However they called me at 8.00am and said can pickup 8.15am and they did, which was great! Also I paid extra for priority service, so when arrived back, got car back within 10 min of clearing from baggage and customs, as they said my car was already on airport. Again with children, that is E ...

  • Guest 27th Nov 2008

    Reviewer rating: 0 stars


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    Prompt pickup upon arrival. Upon our return, despite following Diamond's instructions about calling when landing, and when we were passing through customs, still had to wait for over 45 minutes for the car to be returned. Phoned several times whilst waiting to be told they were on the way, driver was just arriving at the airport, just left now. Had also paid for the car to be valeted whilst I was away, which was not done, and am still waiting for a refund. Next time I'll pay for long term parkin ...

  • Guest 21st Nov 2008

    Reviewer rating: 0 stars


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    Damaged my car and no one would return my calls or e-mails still awaiting a reply for after 3 months to £600+ damage to my car.

  • djoe 3rd Oct 2008

    Reviewer rating: 5 stars


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    I used diamond parking when I went on holiday and it was fast and effective, the drivers where very polite and helpful, they where on time on the pick up and dropping it back to me. I will definitely being using them again and telling friends and family. Thank you diamond

  • rachel68 3rd Oct 2008

    Reviewer rating: 5 stars


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    They where time efficient and very friendly, they helped me with my luggage and they where well presented and very welcoming they set the mood for a great start to a relaxing holiday thanks to the staff at Diamond Parking.They where on time on our return and they helped us with our luggage and checked around our vehicle with us and signed off to say all keys where handed back. Overall very professional and helpful. We will continue to use there services as they are the best meet and greet we hav ...