Gatwick, Diamond Parking Reviews
Latest Reviews
★☆☆☆☆
“Diamond Parking, more like Incompetent parking! DO NOT...”
Written on: 20/05/2013 by Zoya233
Called Diamond Parking to confirm we had landed, informed them we had no luggage so would be out very soon. Not only did they keep us waiting in the cold for almost 2 hours without contacting us, we had to call them 5 -6 times for an update. To our horror, they inform us (after lying to us at one point saying the car is on its way) that they 'CAN'T FIND OUR CAR KEY'!!!!! How in the world can a company that is supposedly meant to provide a service in which customers entrust them with their... (read more)
★★★☆☆
“Could be Improved!”
Written on: 13/05/2013
We phoned 20 minutes before our arrival at Gatwick as instructed yet waited 25 minutes for the car to be collected. I rung again as instructed when we landed 23:30 as we were told the car may take a while to locate and bring round. I called again at baggage reclaim and was told the car would be round. 30 minutes later in the freezing cold after calling again the car finally appeared. Not really the service we paid for! Wouldnt use again. (read more)
★☆☆☆☆
“Rubbish service!”
Written on: 23/04/2013 by sweeneytodd22
We used Diamond at Christmas and had no problem getting the car back, however, the driver had managed to leave dogs mess all over the interior foot well, rugs and pedals. I fired off an email to them and they finally offered a free express valet, we just used them again in April and the car was returned to us filthy. Don't like being lied to. Rubbish customer service. Despite us generously tipping both drivers who attended us, we were not satisfied and will be using a mofre reliable firm... (read more)
★☆☆☆☆
“Absolute Nightmare”
Written on: 17/01/2013 by Woolford (1 review written)
Booked on line payment went through ok but no confirmation of booking received, chased and chased and finally received e mail confirmation however advised north terminal departure arriving back at the south terminal , decided then to cancel and re book via secured parking, still three weeks chasing a refund, e mails never acknowledged, numerous telephone calls none of which are ever returned, my advice avoid at all costs (read more)
★☆☆☆☆
“Steer clear of Diamonds! ”
Written on: 08/01/2013 by Nursy
I arrived at the Airport and had to wait 40minutes for the driver to take my car, my daughter was ill and i had to repeatedly call the service telling them i was waiting. every time i called it when straight into voicemail. when they finally picked up their reply was rude and disrespectful. my family had to go into the airport without me and start making their way through, while i waited for my car to be picked up. He arrived with no ID, but by this time i was desperate as i had a flight to... (read more)
★★★★★
“Going the extra mile.”
Written on: 05/11/2012
Recently I had made my way to Gatwick Airport and due to traffic on the M25 I was running extremely late. I phoned ahead to Diamond Parking to tell them of my late arrival and had expected to wait even longer on arrival. The supervisor had informed me that he had managed to get a driver on standby. On arrival I noticed my fuel light was on and left £20.00 in the middle compartment for the driver to refuel for me. I grabbed my bags and ran for the terminal and once airborne realized I failed... (read more)
★★★★★
“Pleasantly Suprised”
Written on: 05/11/2012
I arrived back from a four day trip yesterday to say quite the contary to the reviews we had read before our trip. This was the second time I have used Diamond Parking and was pleasantly surprised that their excellant service had not deteriorated one bit. We were met on time by a friendly gentleman who once again explained the process of parking with Diamond. On arrival we followed all instructions and were met at the designated spot on time. I would recommend Diamond Parking to all my... (read more)
★★★★★
“Amazing Service the Outstanded me, very reliable A++++”
Written on: 30/10/2012 by j_rowson
As a first time customer of a meet and greet service I was very apprehensive. I spoke with a nice man at Diamond Parking who calmly and slowly explained to me how it worked, how I was to be met and how they would return my car to me. I had been a bit dubious before as I have heard scare stories before about a lot of meet and greet services using muddy fields to park cars in. This was not the case at all in this instant and my mind was put at rest. I simply called 20 minutes prior to me... (read more)
★☆☆☆☆
“15 minuets late first time 45 minuets late second time !”
Written on: 24/09/2012
My letter ot Diamomd Parking 06/08/12 Meet Time 0430 Phoned at 0410 connected to Orange voice mail. Left message we would be on time at the North Terminal. Arrived 0430 North Terminal my phone rang at 0435 male voice asked how I was doing I replied that we were there waiting for them the reply I received astounded me ‘I can only take one call and don’t listen to voice mail messages. Turned up 10 minuets later. Wife and myself stressed when its not at all necessary. You may not be... (read more)
★☆☆☆☆
“BANDITS AS EVER - the very definition of disreputable”
Written on: 17/09/2012
Got my car delivered back to Gatwick and the driver made a quick exit. On inspection found damage and broken tail lights, phoned the office immediately; asked to send in 3 quotes. After 3 quotes submitted declined to accept responsibility because I had not informed the driver. They don't reply to emails or letters, just tell all you colleagues never to use them. The only good news was I didn't leave a sat nav for them to steal. Astonishingly bad, no-one with self respect would ever work for... (read more)
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Showing 1 - 10 of 123 Reviews
★☆☆☆☆
“Damage to car and then theft!!”
Written on: 14/09/2012 by Angrybird2
I have used Diamond parking on 3 occasions. The first time went smoothly, but the second time my car was returned with a small dent in the drivers side front panel. However, I decided to give them another chance... BIG mistake. My friend and I returned from Cyprus in July 2012 and immediately on getting in the car to drive away from Gatwick, we noticed my sat nav was missing. I called the company to inform them and they just couldn't have cared less. I contacted the Police who told me that... (read more)
Waggle89's Response to Angrybird2's Review
Written on: 02/04/2013
Keep all of your paper work, gather all of your evidence, and file a small claims court case against the company though money claim online (the government small claims website). Ltd companies cannot represent themselves in court, and therefore must instruct a solicitor. This will cost them £1000 or more, unless they instruct a no win no fee solicitor. In either case, you will either have the claim settled out of court, have a default judgement made by the court to receive what you are owed or in the highly unlikely event that you go to court (will be your nearest court), you will win. All your court fees and reasonable expenses will be covered by your claim. Ask the citizens advice bureau (CAB) for free about claiming through the small claims court process. Very easy to do, and you have little to lose. You have up to 5 years within which you can make a claim, but you are best off launching the claim as soon as you can.
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★☆☆☆☆
“This company stole our sat nav”
Written on: 16/08/2012
We returned from a flight from Toronto on the 1st August , my husband went to work the next day to find his sat nav had been stolen. As we have to use the m25 it's always best to take it along with us incase we have to divert. We have sent two emails to the company and reported it to Sussex police. I won't ever use the company again. It's obvious it's an inside job as there was no sign of forced entry. (read more)
Waggle89's Comment
Written on: 02/04/2013
Keep all of your paper work, gather all of your evidence, and file a small claims court case against the company though money claim online (the government small claims website). Ltd companies cannot represent themselves in court, and therefore must instruct a solicitor. This will cost them £1000 or more, unless they instruct a no win no fee solicitor. In either case, you will either have the claim settled out of court, have a default judgement made by the court to receive what you are owed or in the highly unlikely event that you go to court (will be your nearest court), you will win. All your court fees and reasonable expenses will be covered by your claim. Ask the citizens advice bureau (CAB) for free about claiming through the small claims court process. Very easy to do, and you have little to lose. You have up to 5 years within which you can make a claim, but you are best off launching the claim as soon as you can. Does not matter if your claim is only for a satnav or any other small item, this court process is designed for the general public to claim small amounts, or indeed, claims worth thousands should you need to.
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★☆☆☆☆
“Sat Nav Stolen”
Written on: 15/08/2012
We parked our car with this company returning from a flight from Toronto arriving the 1st August, I have countless mail from them and I even reported it to Sussex police I received email today saying ther were not responsible. Please take my advice we had been customers of there's got several years, bu wouldn't touch them with a barge pole now (read more)
Waggle89's Comment
Written on: 02/04/2013
Keep all of your paper work, gather all of your evidence, and file a small claims court case against the company though money claim online (the government small claims website). Ltd companies cannot represent themselves in court, and therefore must instruct a solicitor. This will cost them £1000 or more, unless they instruct a no win no fee solicitor. In either case, you will either have the claim settled out of court, have a default judgement made by the court to receive what you are owed or in the highly unlikely event that you go to court (will be your nearest court), you will win. All your court fees and reasonable expenses will be covered by your claim. Ask the citizens advice bureau (CAB) for free about claiming through the small claims court process. Very easy to do, and you have little to lose. You have up to 5 years within which you can make a claim, but you are best off launching the claim as soon as you can. Does not matter if your claim is only for a satnav or any other small item, this court process is designed for the general public to claim small amounts, or indeed, claims worth thousands should you need to.
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★☆☆☆☆
“NEVER EVER USE THIS COMPANY!!”
Written on: 07/08/2012
We left our car with these diamond THEIFS from the 30th june until 14th July 2012 on our return we were handed our keys (no paperwork signed) and the driver very quickly disappeared. We looked through our car and noticed my brand new galaxy s2 mobile phone had been stolen from the back of our glove box. (infront of it was a satnav which had been left!) We phoned straight through to the office in the early hours whilst still at the airport to be told we had to phone back the next day! ( so... (read more)
★☆☆☆☆
“**DO NOT USE THIS COMPANY**”
Written on: 14/07/2012 by Lee40 (1 review written)
**DO NOT USE THIS COMPANY** I used Diamond Parking between 5th June - 18th June 2012 and had personal belonging stolen from my car whilst in their possession. Member's of staff with access to my car during this period are under suspicion. I have reported the matter to the police but the company have been extremely evasive and haven't had the courtesy to return any of my calls or co-operate with the Sussex Police Authority. Diamond Parking is not a registered member of the British Parking... (read more)
★☆☆☆☆
“Do not leave ANYTHING in your car ............ DO NOT USE”
Written on: 10/07/2012
Diamond Parking at Gatwick the most unprofessional service I have ever sued. Employ light fingered drivers ..... .?? Guy who picked up car had no ID and little idea of what he was doing. He told us "it's my first day" ....... By then it was too late to change our plan....... when we got back some items were missing from the car. Unfortunately for me I didn't notice until after we had left the airport. Before phoning and accusing some poor company of theft I wanted to have a thorough check... (read more)
★☆☆☆☆
“HUGE ERROR, DO NOT USE UNLESS YOU WORK for DIAMOND...”
Written on: 08/07/2012
On arrival from my holiday the driver was waiting for us handed us the car key and bolted. Upon inspection of the vehicle there was damage to the tyres and front. The company were contacted that instance and as expected no manager or Admin manager available. I then spoke to a member of staff who was at the office only to be told not to worry they will log the call. Spoke to the Admin manager the next day who wanted an email and photos of the damage which were provided. 12 days later a... (read more)
★★★★★
“Really Good Service”
Written on: 05/07/2012
My boyfriend booked to use Diamond in February and I almost cancelled after reading the reviews on here. However, we decided to stick with it and found the service to be really good. We arrived at the airport to find the driver waiting for us, he was really pleasant and let us know exactly what we needed to do when we arrived back in Gatwick after our trip. On arriving back in the UK I turned on my mobile to find a meesage from Diamond asking to call when we reached bagage reclaim. The... (read more)
Lee40's Comment
Written on: 07/07/2012
**DO NOT USE THIS COMPANY**
I used Diamond Parking between 5th June - 18th June 2012 and had personal belonging stolen from my car whilst in their possession. Member's of staff with access to my car during this period are under suspicion.
I have reported the matter to the police but the company have been extremely evasive and haven't had the courtesy to return any of my calls or co-operate with the Sussex Police Authority.
Diamond Parking is not a registered member of the British Parking Association and on investigation their 'premises' are not fit for purpose.
I strongly urge you not to use this company and suffer the same experience.
Lee Jones, Swansea
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★☆☆☆☆
“The most unprofessional service ever”
Written on: 09/06/2012 by Wakeygolf (1 review written)
I use the meet and greet parking at most airports throughout the uk and I have to say these cowboys are the most unprofessional people I've ever used. To be fair they were there in time to pick the car up but the driver looked like a homeless guy. Very scruffy and no ID so was very reluctant to leave my car but as I was running late for my flight I didn't have much choice. On my return I called them a few times and had to wait at leased 30 mins for my car. I would not recommend using Diamond... (read more)
★☆☆☆☆
“Good unless they have an accident in your car”
Written on: 24/04/2012
Used service July 2011, driver arrived on time at Gatwick South, no problems, but had an accident whilst driving to their car park, which was not the fault of the driver. Trouble began when trying to sort the claim out. I was left to do all the running around, getting quotes, constantly chasing Diamond Parking. Damage was finally repaired early 2012, after countless calls and frustration. Last insult was having to pay Diamond’s Excess and VAT of £500 just before Easter, but have just... (read more)
Waggle89's Comment
Written on: 02/04/2013
Keep all of your paper work, gather all of your evidence, and file a small claims court case against the company though money claim online (the government small claims website). Ltd companies cannot represent themselves in court, and therefore must instruct a solicitor. This will cost them £1000 or more, unless they instruct a no win no fee solicitor. In either case, you will either have the claim settled out of court, have a default judgement made by the court to receive what you are owed or in the highly unlikely event that you go to court (will be your nearest court), you will win. All your court fees and reasonable expenses will be covered by your claim. Ask the citizens advice bureau (CAB) for free about claiming through the small claims court process. Very easy to do, and you have little to lose. You have up to 5 years within which you can make a claim, but you are best off launching the claim as soon as you can.
Reply to this comment
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Showing 11 - 20 of 123 Reviews
★★★★★
“Fantastic Service”
Written on: 13/04/2012
I read some of the reviews after I had booked with Diamond and a few days before I travelled. I was concerned! However, the service was faultless. I have a £35k Mercedes which is 3 months old and I was nervous after reading some of the reviews. We called Diamond when we left home (30mins from Gatwick), a guy arrived 2 mins after we got to the North Terminal. We checked the cars condition and mileage, signed and away he went. Upon return we followed the instructions and we waited no more... (read more)
★★★★☆
“Not a problem”
Written on: 13/04/2012 by Scott-Galby
Used Diamond for the first time and have to admit there wasn't a problem with them. The call to them was made just as i left the M25 onto the M23, less than twenty minutes away. We were told where to drive the car to at Gatwick and they arrived at the same time as us. I did stick a yellow post it note on the dash where it could be clearly seen and also put the mileage into my mobile phone. A walk round the car noting supermarket damage and we were off. On our return, the flight landed thirty... (read more)
★☆☆☆☆
“dont use them”
Written on: 05/04/2012
Called up to let them know we were 20 mins away, was told they couldnt get to us for 50 mins, then we had an arguement and just got abuse and rudness from them!!! . shouldnt be in business. (read more)
★☆☆☆☆
“An absolute disgrace! Do not use.”
Written on: 06/03/2012 by GazzaSoton (1 review written)
I used this company a few months back because it was cheap (Aren't we all looking for a good deal?) I left Southampton with a full tank of Diesel and when I handed it over there was still 3 quarters left and the +- 90 miles on the Speedo. The guy at the airport never wrote down the mileage and I did not check that he did (that was there excuse when I complained) Upon arrival back in the UK my car was just under the half tank mark and was somewhere in the area of 300 miles clocked. They... (read more)
Guest's Response to GazzaSoton's Review
Written on: 08/07/2012
agreed how can we escalate this matter? surely there is someone who regulates this kind of business.
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★☆☆☆☆
“Rubbish company!”
Written on: 22/11/2011 by Laroqueta
Had to wait 20mns for them to pick my car up, and 30mns for them to drop it off again (read more)
★☆☆☆☆
“do not take this company!!!!!!!!!!”
Written on: 22/09/2011 by jaroslav
on my return at 3.00am I was suppose to check if my remote central locking system works.after 8 days in hollyday I find out when I arrived at home at 4.00am that they demaged my remote central locking.after 2 weeks they sent e-mail that it is my fault that i did not check if my car locks up with remote.when you come from hollyday at 3.00am with your son sleepy and tired after 4h. flight,you dont take the keys and lock the car,you load your baggage and drive home,especialy if you still have... (read more)
★☆☆☆☆
“Terrible”
Written on: 16/09/2011 by jopreston (1 review written)
Using Diamond Parking was a truly terrible experience that I am still trying to resolve. We booked in to use them as we had a very early flight to Italy and I am seven months pregnant, so we wanted to make life easy. Therefore naturally we needed the car picked up quickly so that we could check into our flight. We appreciated that part of the onus on making this happen lay with us, which was why, as requested, we called 20 minutes in advance of arrival, and spoke to someone who told us... (read more)
★☆☆☆☆
“*******DO NOT GO WITH THIS COMPANY!!!!!!!!!!!!”
Written on: 09/09/2011 by BROZTER
AFTER RETURNING FROM A WEEK HOLIDAY I WAS TO FIND 100 MILES ADDED TO THE CLOCK WHEN THE CAR PARK IS NO MORE THAN 8MILES FROM GATWICK. NOT ONLY THE EXCESSIVE MILES THERE WERE MUDDY FOOTPRINTS ON ALL MATTS AND SEATS ASWELL AS CIGERATTE ASH ON MY BACK SEATS, I HAD TO WAIT OVER 20MINS ON BOTH OCCASIONS WHICH I DIDNT PAY TO WAIT. AVOID DISAPOINTMENT DONOT GO WITH DIAMOND PARKING SERVICES. (read more)
★☆☆☆☆
“DO NOT BOOK”
Written on: 30/08/2011 by shun
This parking was relatively easy to book and reasonably priced but that is all this company has going for it. On our arrival they only sent one driver for 2 cars as they seemed to be expecting only 1 car. Fortunately for us we had printed out and taken with us the confirmation email to prove we had booked and paid for 2 cars. On our return, we had to wait 50 mins for our cars in the cold with 3 children who were tired, after arriving home we discovered that an ashtray was missing from one of... (read more)
★☆☆☆☆
“never again”
Written on: 26/08/2011
All I can say is DO NOT book with this company they are abysmal!!!! Phone kept switching to ansmachine, turned off, no contact, bad attitude from pick up guy, late late late..what are they doing!!!! Compared to the efficiency of other providers why would anyone with knowledge of this firm book with them???? Never again!! (read more)
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Showing 21 - 30 of 123 Reviews
★☆☆☆☆
“Avoid at all costs”
Written on: 20/08/2011
outbound: 30 mins late constant calls to the mobile number which was eventually switched off! inbound: 40 mins late, again mobile switched off clearly no where near enough drivers to deliver the cars. I should have read this site before booking!! (read more)
★☆☆☆☆
“Avoid at all costs”
Written on: 16/08/2011 by jmp1
Outbound - met us withing 10 mins of arriving. Inbound - called when flight landed (2345hrs) and then again when cleared customs as instructed, was told they would be about 20 minutes as they were busy. Eventually after calling them numerous times the car was brought to us at 0130hrs with an excuse that another car had a flat battery. My suggestion is to pay a bit more and use a reputable company, this lot are absolute cowboys who obviously do not have enough drivers on duty and use... (read more)
★★★★★
“Great service at a great price”
Written on: 19/07/2011
May I congratulate Diamond Parking on a great service. Booking and confirmation courteous and dilligent. Met 15 minutes prior to my meet time by friendly driver after my twenty minute instructed call.No problems on return,vehicle clean as pre arranged and safe and sound. I will recommend this service to my colleagues and friends (read more)
Guest's Comment
Written on: 20/07/2011
that must have been a one off. I have never had such a bad experience as I have had with this firm
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Guest's Comment
Written on: 26/07/2011
please don't....
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Guest's Comment
Written on: 27/07/2011
You are the exception mate !
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Guest's Comment
Written on: 28/07/2011
I too had a good experience with Diamond Parking Services. Prompt Efficient and where accommodating to our early arrival. Even though we called in over 1 hour early to be collected.
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★☆☆☆☆
“Poor service. Do not use them!!!”
Written on: 18/07/2011
Outbound They make you wait at the petrol station until they are ready to meet you at the Meet and Greet Inbound They were over 30 minutes late with my car. Driver admitted he was the only driver on duty. Would of been quicker to get my car from the car park and not pay the extra premium. Complained about the service (over 5 weeks) and they offered a discount when I next use them. Who in there right mind would want to go with a company that let them down. Diamond don't understand basic... (read more)
★☆☆☆☆
“Utterly Useless”
Written on: 18/07/2011
Outbound: the driver was 20 mins late and I was being threatened with a parking ticket outside gatwick. He said he'd put a note on the file to make sure we got good service on the return leg of the journey. Inbound: The driver was 25 min late. He said they only had 2 drivers on that day, even though they had 4 parties on the same flight, meaning it was impossible to provide the quick service they promise. General: the "driver" I suffered is the only person who picks up any of the phones.... (read more)
★☆☆☆☆
“dont use them”
Written on: 02/07/2011
never use this company, my car had been used while we were away and had 500 miles extra on the clock, they were late to collect the car and nearly made us late for our flight.... never use them they are rubbish (read more)
Guest's Comment
Written on: 18/07/2011
If your car is a new audi... I know the person that run up your miles
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★☆☆☆☆
“turned up so late we almost missed our flight, desite...”
Written on: 20/05/2011
turned up so late we almost missed our flight, desite folowing their instructions to the letter. we had to wait around for 15 mins on return, despite being told we had been moved to a priority booking after the delays to the outbound pick-up. car returned with a scratch on the door and they forgot to wash and valet the car, which i had already pre-paid. All in all, absolutely useless. (read more)
★☆☆☆☆
“DO NOT USE THIS COMPANY!!! I have just returned from 5...”
Written on: 02/04/2011
DO NOT USE THIS COMPANY!!! I have just returned from 5 days away to find an extra 106 miles on my car. I did not see the section on the booking form that gave them permission to drive my vehicle where ever they liked whilst I was away. (read more)
Guest's Comment
Written on: 18/07/2011
They are not meant to drive your cars ect!! They only drive them about if they like them, ( they pick out Audi, porch, BMW, and mainly fast / new cars!) by picking up other drivers cause they want to look an feel smart driving customers nice cars about. Just because they have old heaps of cars of there own which are damaged with wing mirrors missing, big dents in there cars n scratched up paintwork!! Iv seen it for myself!! Also they say they valet cars ( standard to gold valet) that's a lie! The state of there jet washing system.... And they don't even polish the cars!! The car park security man is an alcoholic... And some of the workers drink whilst on duty at night. An most of them are so tired where they'r so over worked as there isn't enough staff drivers. A few drivers have crashed customers cars and got sent home for the night to rest up for the next day. It's terrible!! The carpark is next to a shared house that have a group of black thugs in that stole a BMW off the premesis. Because one of the night drivers had been drinking and left the cabbing unlocked for them to steal the keys that are not locked up at all. The large area for all the cars that are parked is not fenced off/ secured ect. An there are always company drivers that are in and out of the driveway which could damage some cars....
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★☆☆☆☆
“I have used them 3 times before without a problem but...”
Written on: 31/03/2011 by Lesley Rowell (1 review written)
I have used them 3 times before without a problem but this time my car was scratched and they didn't want to know. Was given lots of false information. I sent estimates as requested but calls never asnwered and once they realised who was calling i was cut off every time. The most awful company to deal with if you have a problem and i would certainly recommend friends NOT to use them. (read more)
★☆☆☆☆
“as per the other reviews don't bother with this...”
Written on: 06/03/2011
as per the other reviews don't bother with this company. they were very late when I arrived at Gatwick causing me to nearly miss my outward flight (very stressful). on return i had to wait for at least 20 minutes, they went to the wrong terminal and were not apologetic AT ALL. (read more)
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Showing 31 - 40 of 123 Reviews
★☆☆☆☆
“Diamond Parking are a shoddy old bunch. I have used...”
Written on: 21/02/2011
Diamond Parking are a shoddy old bunch. I have used them before and to be honest, the first time around i was reasonably happy with the experience despite a wait when we arrived for our outbound flight and again a wait on return. But that is acceptable due to traffic etc.
This time was a different story. I reset the mileage on the clock before handing over the keys. The car came back with just over 30 miles on the clock and the petrol light on. Not great! The car also came back with mud all...
(read more)
★☆☆☆☆
“Diamond Valet Parking kept us waiting for 25 minutes...”
Written on: 06/02/2011
Diamond Valet Parking kept us waiting for 25 minutes on arrival at Gatwick - causing us to nearly miss our flights. On return we had a nightmare. Spoke to at least 3 different people over two hours, when the mobile number that we had been given was answered, which it often was not. Head office number never picked up or calls returned. No-one seemed to be in control or know what was going on. Told me to stop getting aggravated (this was after an hour and a half of sitting in Costa Coffee) or... (read more)
★☆☆☆☆
“October booked car was damaged when returned to us,...”
Written on: 20/01/2011
October booked car was damaged when returned to us, Hard to get hold off to discuss damage, we got a quote but they would not except this, they eventually sent there compnay out and then heard nothing, we then served small claim notice against them, Jan 12th Paul contacted us and said they did not want to go to court so we discussed a settlement, when chq came was £45.00 short, after sever emails will not anser.
DO NOT USE THEM, ARE FRIENDS HAD THE SAME EXPERIENCE, AND WE HAD TO WAIT HALF...
(read more)
★★☆☆☆
“Wanted to have a valet service as our return flight...”
Written on: 18/01/2011
Wanted to have a valet service as our return flight was getting in quite late and didn't want to have to wait around for buses. We called Diamond 20 min before arriving at the airport as requested, only to have to wait 30 minutes after arriving for them to show up (50min from initial call). The excuse given was traffic; I find that very unlikely considering it was 10am on a Sunday morning, right after new years eve! On return we called when we landed, and again once we had cleared customs... (read more)
★★★★☆
“We booked with Diamond for our xmas break from...”
Written on: 12/01/2011
We booked with Diamond for our xmas break from Gatwick. After I booked I read this site for review, and must admit I was worried about it. We carried on anyway, met at airport to take both cars,(two family trip)had a walk round checked the mileage together etc, off we went.
Returned two weeks later made the calls and hey presto both cars turned up bang on as promised, soon as walked out the terminal they arrived. All mileage was no more than taking it to and fro to car park (wherever that...
(read more)
★☆☆☆☆
“Booked Diamond meet and greet service for 5am boxing...”
Written on: 06/01/2011
Booked Diamond meet and greet service for 5am boxing day. Rang repeatedly for the advised 20 minutes prior to arrival at Gatwick with no response. Ended up having very stressful dash to long term car park. We made our flight but it was an experience not to be repeated. Telephoned on return to find out what went wrong and was told it was the fault of the online booking agency and not Diamond! (read more)
★☆☆☆☆
“Met OK on outward journey although we were a little...”
Written on: 27/12/2010
Met OK on outward journey although we were a little early. On return met with driver as arranged; however he didn't hang around to check vehicle and I discovered that diesel was pouring out of diesel line in engine compartment and the rear of the car covered with diesel residue. Called breakdown service; agent could give no explanation how line could become disconnected. Re-connection was simple permanent push-fit but with a loss of probably half a tank of diesel. Also cover under engine bay... (read more)
★★★★☆
“After booking with Diamond Parking Services I went on...”
Written on: 30/11/2010
After booking with Diamond Parking Services I went on to check the reviews something which I should of done prior to booking I called them up and had a long chat with the young lady in the office who had reassured me and was most helpful and polit she also offered me a refund minus the booking fee but I thought as it was a last minute booking and travelling the following day I went ahead with the boooking......... I had the most pleasent experiance with Diamond Parking I followed the... (read more)
★★★★★
“I used diamond parking in October on a trip to Spain,...”
Written on: 30/11/2010
I used diamond parking in October on a trip to Spain, the service was efficient and friendly and I was given a good discount and priority parking as I had a young child with me. My car was picked up 10 minutes after I arrived at Gatwick and was delivered to me around 15 minutes after my return. Having used other parking services in the past, I would say that Diamond parking are the best thus far. I would recommend them any time. (read more)
★☆☆☆☆
“OCT 2010 DO NOT EVER USE THIS COMPANY!! I am so upset...”
Written on: 11/11/2010
OCT 2010> DO NOT EVER USE THIS COMPANY!! I am so upset that I didnt check their reviews first. They clocked up over 1000 miles on my car then denied it as I did not get the milage verified with their driver. The car looked like it was in a dirty field. I had to pay £75 for a proper valet and they had the cheek to offer me £30. They were also over 30 minutes late. I am taking them to the small claims court as I am not going to let them get away with this. (read more)
Nyree13's Comment
Written on: 03/12/2010
I found this review very helpful because... it's exactly what happened to us with this company - car returned dirty, obviously had been hard-driven, they were late turning up, and have not responded coherently to our complaints.
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Waggle89's Comment
Written on: 02/04/2013
Keep all of your paper work, gather all of your evidence, and file a small claims court case against the company though money claim online (the government small claims website). Ltd companies cannot represent themselves in court, and therefore must instruct a solicitor. This will cost them £1000 or more, unless they instruct a no win no fee solicitor. In either case, you will either have the claim settled out of court, have a default judgement made by the court to receive what you are owed or in the highly unlikely event that you go to court (will be your nearest court), you will win. All your court fees and reasonable expenses will be covered by your claim. Ask the citizens advice bureau (CAB) for free about claiming through the small claims court process. Very easy to do, and you have little to lose. You have up to 5 years within which you can make a claim, but you are best off launching the claim as soon as you can.