Gatwick, Diamond Parking Reviews

★★☆☆☆
2.0 / 5
28% of users recommend this
  • Ease of booking

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  • Value For Money

Description (provided by business)

Diamond Parking Services is UNDER NEW MANAGEMENT. All parking services are now provided by Help-me-Park a much respected Gatwick meet and greet parking company established in 2005. Diamond clients will now have the reassurance that their cars will be collected, parked and returned to them on the forecourts of both terminals at Gatwick Airport. Help-me-park is a Gatwick Airport APPROVED MEET AND GREET CONTRACTOR holding the PARKMARK Award on all operational car parks and is an approved BUY WITH CONFIDENCE member - a scheme operated by the local TRADING STANDARDS office. All complaints and claims from 20th November 2013 onwards will be handled by Help-me-Park but unfortunately any previous claims cannot be accepted as the responsibility of Help-me-Park. Diamond Parking Services clients will now receive industry leading levels of service at the same great prices enjoyed in the past. Sean McCarthy Help-me-Park
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Gatwick, Diamond Parking

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Latest Reviews

★★★★★

“Great Service - Great Price!”

Written on: 04/12/2013 by JohnBamforth (1 review written)

A friend of mine had told me abotu Diamond Parking and said that he had good service so when the wife and I decied to go to Verona for the week - we thought we'd give them a go. When I got through I foudn out that Diamond Parking had been bought by Help-Me-Park the biggest approved meet and greet parking company at Gatwick. WOW! I have to say I will never use an airport car park again! They guys were waiting for us when we got there right outside the North Terminal at Gatwick. They were easy to… Read Full Review

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★★★★★

“Fantastic service very friendly staff”

Written on: 26/11/2013 by Drumstick1 (1 review written)

We have just got back from a cruise in the Med and used Diamond Meet & Greet at Gatwick for our flight to Barcelona to board our ship. We had no problems at all and were very impressed with the service, we rang them 20 mins before we arrived at Gatwick and they were there about 5 mins after our arrival to pick up the car, we did a walk round the car to note any damage and i also took a quick video on my mobile for my own satisfaction. The chap who picked my car up explained the procedures for… Read Full Review

By Diamondadmin

Written on: 28/11/2013

Many thanks for your kind comments,

Kind Regards
Sean McCarthy
Director
Help-me-park.co.uk

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★☆☆☆☆

“DO NOT USE!”

Written on: 25/11/2013 by kdoole (1 review written)

I cancelled this service due to never receiving a booking confirmation from them. Even though I cancelled within the given timeframes I never had my money refunded. I had numerous email conversations with them in which I was promised my money but it was never forth coming. I have now reported them to my bank and to Trading Standards. After emailing them again today the email address doen't seem to work!… Read Full Review

By Diamondadmin

Written on: 28/11/2013

Hi,

I am very sorry to hear of your experience.

Diamond Parking Services parking operations had recently been taken over by Help-me-Park and is therefore under new management.

Unfortunately we cannot access the chain of events regarding your previous booking but if you would like to call us we will endeavour to come to a mutually acceptable arrangement.

Kind Regards
Sean McCarthy
Director
Help-me-Park

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★☆☆☆☆

“DAMAGED CAR - Do not use”

Written on: 02/10/2013

Appalling service, no record of our booking and then dented the car. Agreed to fix it but 3 months later still have not paid up and therefore the work can't be done. They never return emails or phone calls, have now sent over 20 emails and called a couple of times a week for the past 11 weeks to no avail. The manager of the company pops in a few hours a week and does nothing. Will be seeking legal advice. Never use this company… Read Full Review

By Diamondadmin

Written on: 28/11/2013

Dear Sir or Madam,

I am very sorry to hear of your experience with Diamond Parking Services.

Diamond is under the new management of Help-me-Park which will now perform all parking operations for Diamond clients.

Unfortunately we cannot accept any responsibility for previous poor service or claims for damages.

All future bookings will receive the highest levels of customer care and service. Help-me-Park is a Gatwick Airport APPROVED MEET AND GREET OPERATOR, holds the PARKMARK award on all operational car parks and is a member of the BUY WITH CONFIDENCE scheme operated by the local TRADING STANDARDS office.

Kind Regards
Sean McCarthy
Director
Help-me-park.co.uk

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★☆☆☆☆

“DO NOT USE !!!!!!!!!!!”

Written on: 01/10/2013 by BARTHY (1 review written)

On Our return phoned as requested soon as plane landed and again when collected bags(although I called before we got our bags to save delays) told car would be there as soon as poss.30 mins later called again and was told car was on its way due to police at terminal (pack of LIES) after another 15mins car turns up with the same driver that had dropped of a car 20 mins earlier then ran off out of the car park once he had delivered it to obviously get ours. have used these before but never again… Read Full Review

By Diamondadmin

Written on: 28/11/2013

Dear Sir or Madam,

I am very sorry to hear of your experience with Diamond Parking Services.

Diamond is under the new management of Help-me-Park which will now perform all parking operations for Diamond clients.

Unfortunately we cannot accept any responsibility for previous poor service or claims for damages.

All future bookings will receive the highest levels of customer care and service. Help-me-Park is a Gatwick Airport APPROVED MEET AND GREET OPERATOR, holds the PARKMARK award on all operational car parks and is a member of the BUY WITH CONFIDENCE scheme operated by the local TRADING STANDARDS office.

Kind Regards
Sean McCarthy
Director
Help-me-park.co.uk

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★☆☆☆☆

“DO NOT USE!”

Written on: 18/09/2013

2.5 hours late to return my car to me. I had all the excuses under the sun from 'You are not listed for a return today' 'We have no record of you' 'We have you down as a no show' 'Are you sure you dropped you car off with us?' 'What did the driver look like?' 'We can't find your car' when they finally admitted to having my car they promised to have it returned to me in 45 minutes because there were 2 people ahead of me in the queue (wonder how long they were waiting!) didn't show up for another… Read Full Review

By Diamondadmin

Written on: 28/11/2013

Dear Sir or Madam,

I am very sorry to hear of your experience with Diamond Parking Services.

Diamond is under the new management of Help-me-Park which will now perform all parking operations for Diamond clients.

Unfortunately we cannot accept any responsibility for previous poor service or claims for damages.

All future bookings will receive the highest levels of customer care and service. Help-me-Park is a Gatwick Airport APPROVED MEET AND GREET OPERATOR, holds the PARKMARK award on all operational car parks and is a member of the BUY WITH CONFIDENCE scheme operated by the local TRADING STANDARDS office.

Kind Regards
Sean McCarthy
Director
Help-me-park.co.uk

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★☆☆☆☆

“45 MINUTES LATE & CAR DAMAGED”

Written on: 16/08/2013

Have used them 3 times this year and last year, Last year they were 30 minutes late in collecting car, 3rd tinme this year they were 45 minutes late, i kept calling they kept telling lies on their whereabouts. We ended up being the last ones ot check in which resulted in us missing breakfast and running to the boarding gate AND HAVING TO SIT SEPRATLY for the flight, i was fuming. On our return I told them we had already collected our luggage even though we were still waiting and they still… Read Full Review

By Diamondadmin

Written on: 28/11/2013

Dear Sir or Madam,

I am very sorry to hear of your experience with Diamond Parking Services.

Diamond is under the new management of Help-me-Park which will now perform all parking operations for Diamond clients.

Unfortunately we cannot accept any responsibility for previous poor service or claims for damages.

All future bookings will receive the highest levels of customer care and service. Help-me-Park is a Gatwick Airport APPROVED MEET AND GREET OPERATOR, holds the PARKMARK award on all operational car parks and is a member of the BUY WITH CONFIDENCE scheme operated by the local TRADING STANDARDS office.

Kind Regards
Sean McCarthy
Director
Help-me-park.co.uk

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★☆☆☆☆

“Damaged Car ”

Written on: 13/08/2013

We left our car in the care of Diamond Parking in May 2013. When the car was delivered back late, it was noticeably filthy and we noticed a scratch on the bonnet. Upon further inspection we found that there were more scratches down both sides of the car. We are not sure of the location where they park the cars although we did hear their driver refer to it as a "yard" several times. It is only reasonable to expect that the car was returned to us in the condition which we handed it over to them… Read Full Review

By Diamondadmin

Written on: 28/11/2013

Dear Sir or Madam,

I am very sorry to hear of your experience with Diamond Parking Services.

Diamond is under the new management of Help-me-Park which will now perform all parking operations for Diamond clients.

Unfortunately we cannot accept any responsibility for previous poor service or claims for damages.

All future bookings will receive the highest levels of customer care and service. Help-me-Park is a Gatwick Airport APPROVED MEET AND GREET OPERATOR, holds the PARKMARK award on all operational car parks and is a member of the BUY WITH CONFIDENCE scheme operated by the local TRADING STANDARDS office.

Kind Regards
Sean McCarthy
Director
Help-me-park.co.uk

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★☆☆☆☆

“Do Not Use”

Written on: 04/07/2013

This was our first experience of meet and greet and was a disaster. We had to wait to be met at the airport, wait again on return and I had paid £12 to have the car washed but it wasn't done and I am still trying to get a refund from them one month later. Avoid… Read Full Review

By Diamondadmin

Written on: 28/11/2013

Dear Sir or Madam,

I am very sorry to hear of your experience with Diamond Parking Services.

Diamond is under the new management of Help-me-Park which will now perform all parking operations for Diamond clients.

Unfortunately we cannot accept any responsibility for previous poor service or claims for damages.

All future bookings will receive the highest levels of customer care and service. Help-me-Park is a Gatwick Airport APPROVED MEET AND GREET OPERATOR, holds the PARKMARK award on all operational car parks and is a member of the BUY WITH CONFIDENCE scheme operated by the local TRADING STANDARDS office.

Kind Regards
Sean McCarthy
Director
Help-me-park.co.uk

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★☆☆☆☆

“Cheap for a reason!!!”

Written on: 04/07/2013 by Tarrantino (1 review written)

I could write an essay on their poor performance, poor communication, no record of our booking, and hour late collecting our car, rude, no vehicle checking procedure, lying, the list really does go on. But I looked on I line and booked them because they were about £20 cheaper than anyone else, but I guess you get what you pay for. You can only speak as you find and my advise would be to pay the extra and have peace of mind. Dreadful Company, Dreadful Service, Dreadful employees. Customer… Read Full Review

By Diamondadmin

Written on: 28/11/2013

Dear Sir or Madam,

I am very sorry to hear of your experience with Diamond Parking Services.

Diamond is under the new management of Help-me-Park which will now perform all parking operations for Diamond clients.

Unfortunately we cannot accept any responsibility for previous poor service or claims for damages.

All future bookings will receive the highest levels of customer care and service. Help-me-Park is a Gatwick Airport APPROVED MEET AND GREET OPERATOR, holds the PARKMARK award on all operational car parks and is a member of the BUY WITH CONFIDENCE scheme operated by the local TRADING STANDARDS office.

Kind Regards
Sean McCarthy
Director
Help-me-park.co.uk

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★☆☆☆☆

“DO NOT USE!!!!!”

Written on: 04/07/2013

We booked and paid on line and then we got there and they took our and when we got back they demanded that we paid them we waited ages for the manager to arive and he didnt show up!! We were left £ 50 poor because they refused to see to it then and wanted us to go to their website to prove it.... If they told us that we didnt pay before we went on the plain we might of worked something out!!!!! The manager was very rude and the bloke picking up our car damaged my keys by dropping them on the… Read Full Review

By Diamondadmin

Written on: 28/11/2013

Dear Sir or Madam,

I am very sorry to hear of your experience with Diamond Parking Services.

Diamond is under the new management of Help-me-Park which will now perform all parking operations for Diamond clients.

Unfortunately we cannot accept any responsibility for previous poor service or claims for damages.

All future bookings will receive the highest levels of customer care and service. Help-me-Park is a Gatwick Airport APPROVED MEET AND GREET OPERATOR, holds the PARKMARK award on all operational car parks and is a member of the BUY WITH CONFIDENCE scheme operated by the local TRADING STANDARDS office.

Kind Regards
Sean McCarthy
Director
Help-me-park.co.uk

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★☆☆☆☆

“Late Collection and Delivery of car”

Written on: 24/06/2013 by Devils3508 (1 review written)

Outbound: I decided to use Gatwick Diamond Meet and Greet service because I was travelling with my wife and my 76 year old mother, I arrived at North Terminal Gatwick within 5 minutes of the booked time and after calling Diamond 20 minutes prior as required when booking, they collected my car about 20 minutes later, after I arrived at the airport. I can understand they are busy and traffic can be an issue at this busy airport, so I gave them benefit of the doubt. Return: I called Diamond on… Read Full Review

By Diamondadmin

Written on: 28/11/2013

Dear Sir or Madam,

I am very sorry to hear of your experience with Diamond Parking Services.

Diamond is under the new management of Help-me-Park which will now perform all parking operations for Diamond clients.

Unfortunately we cannot accept any responsibility for previous poor service or claims for damages.

All future bookings will receive the highest levels of customer care and service. Help-me-Park is a Gatwick Airport APPROVED MEET AND GREET OPERATOR, holds the PARKMARK award on all operational car parks and is a member of the BUY WITH CONFIDENCE scheme operated by the local TRADING STANDARDS office.

Kind Regards
Sean McCarthy
Director
Help-me-park.co.uk

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★☆☆☆☆

“Simply dreadful service Totally Non Smoking...”

Written on: 10/06/2013 by VicNewberry (1 review written)

Simply dreadful service Totally Non Smoking Vehicle. On return from holiday; Cigarette Ash found around driver's seat and A Burnt Wooden Matchstick in driver's footwell. Both wing mirrors damaged. Shows utter carelessness, disrepect and disregard for another's property The issue has been brought to the attention Diamond Parking by phone and email but no reply has been received. There are no contact details for any person in authority with whom an official complaint could be lodged… Read Full Review

By Diamondadmin

Written on: 28/11/2013

Dear Sir or Madam,

I am very sorry to hear of your experience with Diamond Parking Services.

Diamond is under the new management of Help-me-Park which will now perform all parking operations for Diamond clients.

Unfortunately we cannot accept any responsibility for previous poor service or claims for damages.

All future bookings will receive the highest levels of customer care and service. Help-me-Park is a Gatwick Airport APPROVED MEET AND GREET OPERATOR, holds the PARKMARK award on all operational car parks and is a member of the BUY WITH CONFIDENCE scheme operated by the local TRADING STANDARDS office.

Kind Regards
Sean McCarthy
Director
Help-me-park.co.uk

Reply to this comment

Vicnewberry's reply to Diamondadmin's Comment

Written on: 28/11/2013

Thank you for your message and comments.

Clearly my complaint is not with any transient jobsworth management team that may be in place at any one time. I want to address my complaint to the Company Chief Executive.


Therefore in response to your comment and in accordance with the legal rules governing such issues I require you forthwith to provide me with the full contact details of the Company in question and name and postal address of the Chief Executive of Diamond Parking so that I can fllow up my complaint.

I'm sure you realise that failure or refusal to provide this legitimately required information may leave you open to prosection.

In the meantime I will be contacting the relevant Trading Standards Department.

Vic Newberry

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Diamondadmin's reply to Vicnewberry's Comment

Written on: 29/11/2013

Hi,

Please contact me and I will supply you with a copy of the details you require.

Regards
Sean McCarthy

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Vicnewberry's reply to Diamondadmin's Comment

Written on: 29/11/2013

Thank you for your swift reply.

The details can be sent to my email address

vic@newberrys.plus.com.


Vic Newberry

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Report this review Read 4 Comments
★★★★★

“Excellent service”

Written on: 03/06/2013 by Charlotteb89 (1 review written)

Couldn't have asked for a smoother hand over and pick up. We were early to the airport and was told we wouldn't be able to be met until the pickup time stated which was fine, a few minutes later they phoned back and advised they would meet us in 5 minutes. Car was ready and waiting for us on arrival in perfect condition. Would definitely use again :) … Read Full Review

By Diamondadmin

Written on: 28/11/2013

Thanks for your kind comments.

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★☆☆☆☆

“Diamond Parking, more like Incompetent parking! DO NOT...”

Written on: 20/05/2013 by Zoya233 (1 review written)

Called Diamond Parking to confirm we had landed, informed them we had no luggage so would be out very soon. Not only did they keep us waiting in the cold for almost 2 hours without contacting us, we had to call them 5 -6 times for an update. To our horror, they inform us (after lying to us at one point saying the car is on its way) that they 'CAN'T FIND OUR CAR KEY'!!!!! How in the world can a company that is supposedly meant to provide a service in which customers entrust them with their cars… Read Full Review

By Diamondadmin

Written on: 28/11/2013

Dear Sir or Madam,

I am very sorry to hear of your experience with Diamond Parking Services.

Diamond is under the new management of Help-me-Park which will now perform all parking operations for Diamond clients.

Unfortunately we cannot accept any responsibility for previous poor service or claims for damages.

All future bookings will receive the highest levels of customer care and service. Help-me-Park is a Gatwick Airport APPROVED MEET AND GREET OPERATOR, holds the PARKMARK award on all operational car parks and is a member of the BUY WITH CONFIDENCE scheme operated by the local TRADING STANDARDS office.

Kind Regards
Sean McCarthy
Director
Help-me-park.co.uk

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★★★☆☆

“Could be Improved!”

Written on: 13/05/2013

We phoned 20 minutes before our arrival at Gatwick as instructed yet waited 25 minutes for the car to be collected. I rung again as instructed when we landed 23:30 as we were told the car may take a while to locate and bring round. I called again at baggage reclaim and was told the car would be round. 30 minutes later in the freezing cold after calling again the car finally appeared. Not really the service we paid for! Wouldnt use again… Read Full Review

By Diamondadmin

Written on: 28/11/2013

Dear Sir or Madam,

I am very sorry to hear of your experience with Diamond Parking Services.

Diamond is under the new management of Help-me-Park which will now perform all parking operations for Diamond clients.

Unfortunately we cannot accept any responsibility for previous poor service or claims for damages.

All future bookings will receive the highest levels of customer care and service. Help-me-Park is a Gatwick Airport APPROVED MEET AND GREET OPERATOR, holds the PARKMARK award on all operational car parks and is a member of the BUY WITH CONFIDENCE scheme operated by the local TRADING STANDARDS office.

Kind Regards
Sean McCarthy
Director
Help-me-park.co.uk

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★☆☆☆☆

“Rubbish service!”

Written on: 23/04/2013 by sweeneytodd22 (1 review written)

We used Diamond at Christmas and had no problem getting the car back, however, the driver had managed to leave dogs mess all over the interior foot well, rugs and pedals. I fired off an email to them and they finally offered a free express valet, we just used them again in April and the car was returned to us filthy. Don't like being lied to. Rubbish customer service. Despite us generously tipping both drivers who attended us, we were not satisfied and will be using a mofre reliable firm… Read Full Review

By Diamondadmin

Written on: 28/11/2013

Dear Sir or Madam,

I am very sorry to hear of your experience with Diamond Parking Services.

Diamond is under the new management of Help-me-Park which will now perform all parking operations for Diamond clients.

Unfortunately we cannot accept any responsibility for previous poor service or claims for damages.

All future bookings will receive the highest levels of customer care and service. Help-me-Park is a Gatwick Airport APPROVED MEET AND GREET OPERATOR, holds the PARKMARK award on all operational car parks and is a member of the BUY WITH CONFIDENCE scheme operated by the local TRADING STANDARDS office.

Kind Regards
Sean McCarthy
Director
Help-me-park.co.uk

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★☆☆☆☆

“Absolute Nightmare”

Written on: 17/01/2013 by Woolford (1 review written)

Booked on line payment went through ok but no confirmation of booking received, chased and chased and finally received e mail confirmation however advised north terminal departure arriving back at the south terminal , decided then to cancel and re book via secured parking, still three weeks chasing a refund, e mails never acknowledged, numerous telephone calls none of which are ever returned, my advice avoid at all costs… Read Full Review

By Diamondadmin

Written on: 28/11/2013

Dear Sir or Madam,

I am very sorry to hear of your experience with Diamond Parking Services.

Diamond is under the new management of Help-me-Park which will now perform all parking operations for Diamond clients.

Unfortunately we cannot accept any responsibility for previous poor service or claims for damages.

All future bookings will receive the highest levels of customer care and service. Help-me-Park is a Gatwick Airport APPROVED MEET AND GREET OPERATOR, holds the PARKMARK award on all operational car parks and is a member of the BUY WITH CONFIDENCE scheme operated by the local TRADING STANDARDS office.

Kind Regards
Sean McCarthy
Director
Help-me-park.co.uk

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★☆☆☆☆

“Steer clear of Diamonds! ”

Written on: 08/01/2013 by Nursy (1 review written)

I arrived at the Airport and had to wait 40minutes for the driver to take my car, my daughter was ill and i had to repeatedly call the service telling them i was waiting. every time i called it when straight into voicemail. when they finally picked up their reply was rude and disrespectful. my family had to go into the airport without me and start making their way through, while i waited for my car to be picked up. He arrived with no ID, but by this time i was desperate as i had a flight to… Read Full Review

By Diamondadmin

Written on: 28/11/2013

Dear Sir or Madam,

I am very sorry to hear of your experience with Diamond Parking Services.

Diamond is under the new management of Help-me-Park which will now perform all parking operations for Diamond clients.

Unfortunately we cannot accept any responsibility for previous poor service or claims for damages.

All future bookings will receive the highest levels of customer care and service. Help-me-Park is a Gatwick Airport APPROVED MEET AND GREET OPERATOR, holds the PARKMARK award on all operational car parks and is a member of the BUY WITH CONFIDENCE scheme operated by the local TRADING STANDARDS office.

Kind Regards
Sean McCarthy
Director
Help-me-park.co.uk

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★★★★★

“Going the extra mile.”

Written on: 05/11/2012

Recently I had made my way to Gatwick Airport and due to traffic on the M25 I was running extremely late. I phoned ahead to Diamond Parking to tell them of my late arrival and had expected to wait even longer on arrival. The supervisor had informed me that he had managed to get a driver on standby. On arrival I noticed my fuel light was on and left £20.00 in the middle compartment for the driver to refuel for me. I grabbed my bags and ran for the terminal and once airborne realized I failed to… Read Full Review

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