Lookers Online Reviews - www.lookers.co.uk

Click here if this is your business
★☆☆☆☆
1.3 / 5
96
7% of users recommend this
Click here if this is your business
  • Customer service

  • Value For Money

? Ask our helpful community of experts about this product or company
Lookers Online - www.lookers.co.uk - Ask a question now

Media Gallery for Lookers Online - www.lookers.co.uk

Lookers Online - www.lookers.co.uk

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

Latest Reviews

★☆☆☆☆

“Endless issues with used Mercedes”

Written on: 04/12/2016 by Stacyn2 (1 review written)

Car was damaged at collection. Lookers Tonbridge guaranteed a speedy repair once they had parts in stock. Four months later they finally had parts delivered. They messed that up and ordered wrong part. Now my car is off the road with no idea of when it will be repaired and delivered back to me. Ask for compensation and they've jumped in with legal threats. Avoid… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“A Truly Miserable Experience”

Written on: 01/12/2016 by Greggors (1 review written)

Lookers at Peasmarsh - Service department totally incompetent could not fit a bulb without shorting out the circuit, could then not diagnose the blown fuse. Then they decided to wash their hands of the vehicle by avoiding my phone calls, 6 in total. Eventually got VW Customer Service involved, which Lookers really didn't like at all. Anyway they 'booked' the vehicle in for inspection, when I arrived they denied all knowledge of it being booked in. Very funny! With a bit of research fixed it… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Bought car with outstanding finance.”

Written on: 14/09/2016 by 402McCullough (1 review written)

Bought car from lookers Harrogate. Has outstanding finance on it. Failed hpi. Want a refund… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Ross1992's Comment

Written on: 14/09/2016

Sort of had the same thing, I had to ring ford credit to ask them does the person still owe money then said no it's a mistake. After 10 phone calls to ford and one to hpi check to investigate, it was taken off. I rang lookers to ask why didn't they have it took off all I got was he will ring you straight back, also my car had 3 dings in on a 15 plate and lookers were meant to sort them even though they should have before I got it, I had to pay for them myself to get sorted with my local dent company and many thanks to John grose (who I should have bought my car from) the car from lookers was badly prepared and dirty interior disgusting from a main ford dealer. My list goes on but I'll never use lookers ford Braintree again. I traded in my immaculate 2013 Renault Megane and they treated me like oh sell the car he's done next.



Never use lookers there a terrible company, the cars aren't looked after (exterior, mechanically etc.) , problems like finance etc, horrible staff, I paid cash for mine with a part ex all they wanted me to take was finance.

Best of all they couldn't even throw in something like £20 petrol,mats etc... It's shocking how they get away with this

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 1 Comment
★★★★★

“parts dept ”

Written on: 29/05/2016 by paulnewm (1 review written)

I phoned up Lookers Bury new rd Salford enquiring about a new key for my Skoda Fabia the young lady on the pnone ( parts dept) had implacable manners,and was more than helpful, when I went down on the Saturday mornind with the key details again it was a pleasure doing business with her well done Salford… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Lookers Volkswagen Blackpool”

Written on: 20/05/2016 by nicolecattle (1 review written)

Absolutely disgusted in the service received. Previously mis-sold a car by them on a 5000 miles a year finance deal with a car which needs an average of 15,000 miles a year to even run, without any notice of this from the sales personal. Lack of communication through the whole term of my contract and no co-operation whatsoever. Obviously stopped making payment on the car as it was unusable and their only solution for me would have been a replacement petrol version for an extra £2,000 upfront… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Lookers Chester”

Written on: 13/03/2016 by niCullen49 (1 review written)

Appalling from collecting of vehicle due to service book not being stamped and mot not carried out although they 'promise' to if under 10 months and even worse after sales care, problem passed from one person to another without resolution. Vehicle returned to Lookers with problem after ownership of two months, took another two months of waiting for repair to be carried out (which the car sat at Lookers for) before pursuing a refund of the vehicle. Additional 24 month warranty purchased which… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“warranty repair”

Written on: 06/02/2016 by Gibbsnu1950 (1 review written)

Hi all , this is about Lookers in Chester. My wife's car broke cut out and would nit start up again, this wa the start . After alot of upevil we managed to get the car to CHESTER, and we were told the car woyld be looked at either that day or first thing the next morning. After 3 days and after numerous pnone calls I was tild that a broken wire ha been diagnosed a the fault but to trace which one IS NOT A 5 MINUTE JOB and will contact us when there are any developments. Well after another 5… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Strange People”

Written on: 28/11/2015 by welshdriver (1 review written)

I bought a new Citroen DS5, paint protection and 4 year service contract but when I picked up the car I found the standard carpets and glovebox fuse cover missing. Several promises to replace later they fell silent so I cancelled the maintenance contract. Strange people Lookers Citroen Preston… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“didnt keep to deal”

Written on: 28/10/2015 by Finnegan232 (1 review written)

was going to buy a pre reg fiesta from lookers at Chelmsford, agreed the deal with salesman but next day they changed the deal, so customer for life what a joke didn't get the chance… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“glad now to stay clear”

Written on: 12/10/2015 by fbWyatt79 (1 review written)

was going to buy a new vw polo from them put in a cash offer but got confused emails back, and a promised phone call back from them never happened, i then came across this website with so many complaints that i cannot now take a chance on them with my hard earned cash… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“after service terrible”

Written on: 08/09/2015 by Trevor118 (1 review written)

I have been waiting a month for a warranty repair . The service department d'ont update you , you have to continually chase them up. The latest farce was booking me into halfords but not using next day delivery to ensure the part was there in time. In the month I have been waiting to get this repair it has cost me time , lost wages and stress and still not resolved… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Sol68's Comment

Written on: 08/09/2015

Lookers Burton btw

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 1 Comment
★☆☆☆☆

“SOLD DANGEROUS CAR TO EXPECTANT PARENTS, BRISTOL LOOKERS”

Written on: 22/07/2015 by tildacat (1 review written)

The title and other reviews say it all really but PLEASE take the time to read this review. If it saves just one person from going through the stress, suffering and potential danger that we did it will be worth it. Looking for a family car in time for the birth of our first baby we chose to go to lookers only because they have a broad range of cars, not because we wanted to buy from them due to problems with a previous purchase. However the rarity of the car we wanted (limited edition Audi a3)… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Lookersgroup's Response to tildacat's Review

Written on: 23/07/2015

Hi tildacat,

I’m very sorry to hear about all trouble you have been with our Bristol supermarket. Would you be able to send me through your contact details including registration and phone number and I will investigate this for you?

If you don’t want to post in the forum, could you visit the Lookers plc site and complete the ‘Contact US’ form so we can look into this further.

Kind Regards
^JN

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 1 Comment
★★★★☆

“happy lady buyer”

Written on: 22/07/2015 by idSandoval222 (1 review written)

I am a single lady and recently had my car wrote off.... I needed a car asap so looked on bristol lookers site and seen one on there that I was interested in. I went down to have a look around day arranged a test drive... I must say my only negative comment is the car had no petrol in so had to go back the next day. I did go back the next day and test drove the car, which I thought was great to drive. I don't know anything about cars, but felt assured that the car had been checked over by them… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Used car bought was an absolute shocker!”

Written on: 14/07/2015 by MacPherson272 (1 review written)

I bought a used Mercedes that was two years old and it was an absolute shocker. Worse than that was the service received by Lookers especially the head of sales. An absolute awful company selling awful cars at high prices. Stay well clear!… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Lookersgroup's Comment

Written on: 23/07/2015

Hi MacPherson272,

I’m really sorry to hear about trouble you have had with your Mercedes. Would you be able to send me through your contact details including branch you were dealing with and registration and phone number and I will investigate?

If you don’t want to post in the forum, could you visit the Lookers plc site and complete the ‘Contact US’ form so we can look into this further.

Kind Regards
^JN

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 1 Comment
★☆☆☆☆

“Wouldn't touch them with a barge pole”

Written on: 21/06/2015 by phil1968 (1 review written)

They don't call you back when you make enquiries & the car they had for sale wasn't as described. I asked all the right questions before coming to view as I was travelling a long way. The car had scuffs to all 4 alloys, the front wing had been badly resprayed & there were numerous dents & scratches to the paintwork. Even more laughable was the fact that it was being advertised at top dollar. Complete waste of my time & money to view. Not to be trusted. Avoid!… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Phil1968's Response to phil1968's Review

Written on: 23/06/2015

This is Lookers Car Supermarket in Bristol by the way

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 1 Comment
★☆☆☆☆

“Avoid Blackburn Lookers VW”

Written on: 10/06/2015 by Jazmin437 (1 review written)

Bought a three year old low mileage Golf TDI Match I went to collect it early on a Saturday morning The car had been valeted but not to a good standard but did not have a rear parcel shelf, but did have a slow puncture. I drove the 350 miles home and the car performed well, it was only when I was near home one of the wipers fell off! Oh and I had to put more air in the tyres. The next day I had to have road side assistance out to repair the wiper and then go to quick fit to have the puncture… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Poor & Expensive Service”

Written on: 17/05/2015 by Lee176 (1 review written)

Took my car to Lookees battersea as it was jerking and a warming light had appeared . They identified tk was a mox sensor and drive shaft boot that was causing the problems . paid £1017.68. Got the car back and still had jerking problems . Called them and asked for a call back . This didn't happens . The following day whilst driving the car broke down. I called Battersea for assistance but they couldn't send anyone. When I got the car back to them they said they said they would… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Lookersgroup's Response to Lee176's Review

Written on: 18/05/2015

Hi Lee176,

Really sorry to hear about your experience at our VW dealership. Would you be able to send through some additional contact information along with your car reg please and I will have our Head Office investigate this further? If you don’t want to post it here on the forum, could you please visit the Lookers plc site and complete the 'Contact Us' form.

Kind Regards,
^LM

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 1 Comment
★★★★☆

“After care”

Written on: 27/04/2015 by KeithOg (1 review written)

Bought a C Class in Sept' 14; 2.5 years old 28,000 miles. Good price, good exchange on slk. Asked about tyres which looked a bit worn. Drove away ignorant but happy. March '15 MOT due; Service Manager came out to tell me all 4 tyres needed replacing at huge cost. Funny, say I, bought 6 months past only done 763 miles (been overseas most of time) so how can this be? Their fault he says, caught between 2 dealers; tyres should have been replaced. At this point I start looking at reviews - not good… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Lookersgroup's Response to KeithOg's Review

Written on: 06/05/2015

Hi KeithOg,

Thank you for sharing your feedback. Although we seemed to have initially let you down, I am glad there was a positive outcome in the end. Thank you for your kind words, I will pass on to the team at Lookers Ashford.

Kind Regards,
^LM

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 1 Comment
★☆☆☆☆

“Rubbish”

Written on: 19/04/2015 by LewisWilliams442 (1 review written)

I bought Landrover Evoque. After sell no service, never recommend this people and I want to tell all world do not use this company. … Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Lookersgroup's Comment

Written on: 29/04/2015

Hi LewisWilliams442,

Really sorry to hear about your poor experience. Would you be able to send through some additional contact information along with the branch you were dealing please?

If you don’t want to post it here on the forum, could you please visit the Lookers plc site and complete the 'Contact Us' form so we can look into this further.

Kind Regards,
^LM

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 1 Comment
★☆☆☆☆

“Never agane ”

Written on: 12/04/2015 by Benjamin166 (1 review written)

Quick to rip you off and tell you anything but when they have you cash they do not want to no mine has been back 5 times and still not sorted. Will never buy of them again.be warned go buy one some where else not lookers… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Lookersgroup's Comment

Written on: 13/04/2015

Hi Benjamin166,

Really sorry to hear about your poor experience. Would you be able to send through some additional contact information along with the branch you were dealing please?

If you don’t want to post it here on the forum, could you please visit the Lookers plc site and complete the 'Contact Us' form so we can look into this further.

Kind Regards,
^LM

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 1 Comment
overview