Stratstone BMW, Maidenhead, Berkshire Reviews

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★★☆☆☆
2.0 / 5
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Latest Reviews

★★★★★

“adequate and time well spent”

Written on: 14/10/2014 by JimDraper (2 reviews written)

the group and I had an informative visit whilst on our Berkshire tour. great advice and lots taken on board. will be in touch… Read Full Review

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★★★★☆

“I have used them a couple of times, once bought a car...”

Written on: 30/05/2013 by AlfieHilton (4 reviews written)

I have used them a couple of times, once bought a car for my wife and once for myself, both of the times got me myself an excellent deal. five stars… Read Full Review

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★★★★☆

“Called in to Stratstone as the bonnet on my BMW kept...”

Written on: 09/11/2010

Called in to Stratstone as the bonnet on my BMW kept opening and it was the nearest garage. They could not have been more helpful - the lady at the reception desk greeted me, took the details of the problem and led me to the seating area. She waited until a service engineer was free, and kept me updated with what was happening. The engineer came out within 5 minutes and I showed him the problem. He suggested I went back to sit in the warm whilst he looked at my car. He fixed the problem… Read Full Review

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Emap's Comment

Written on: 09/12/2010

I cannot believe that - you have to wait over a month for an appointment at the moment and when you do get one, you have to wait for at least half an hour before they look at the car, and they charge you £99 for just looking at it. Then they are just looking for more items to fix than actually even need doing - they ignore what you brought it in for and give you a really expensive quote for other work that 'must be done straight away'. When you get a second opinion you are told the work does not need doing. This good report must have been written by the manager of the garage.

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★☆☆☆☆

“Took my car for a service,they phoned me and told me I...”

Written on: 06/10/2010

Took my car for a service,they phoned me and told me I need brake discs and pads all round with two front tyres.Quoted me a crazy price!!! Refused the work to be done. Took the car to a local independant garage and got the brakes done for half the price!!! The tyres were still legal 3mm!! PEOPLE LISTEN YOU DONT NEED TO GO TO MAIN DEALER FOR SERVICE OR REPAIRS YOU WILL GET RIPPED OFF!!!! ALLWAYS TAKE YOUR MOT TO AN INDEPENDANT YHEY ARE MUCH CHEAPER AND FAIRER!!!… Read Full Review

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Nippynelmo's Comment

Written on: 05/04/2012

Be careful though as some independant's use cheaper discs and pads.Make sure you find out what make they fit and check it out beforehand. I know of someone who had their discs and pads replaced at an independant and later had all sorts of problems(out of warranty, of course) with judder etc. They ended up going to the main dealer and having the job done using again but with OEM parts. I'm not saying that it will happen but do be careful. Same with exhaust systems too. They'll usually quote you for a cheap system so ask about a better quality system that should come with a longer guarantee. Cheap systems are false economy. Often noisy and resonant and don't last long.

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★☆☆☆☆

“6/9/10: ABS and Traction Control fault lights had come...”

Written on: 06/09/2010 by Kneelb4me (1 review written)

6/9/10: ABS and Traction Control fault lights had come on.

Took car in last Tuesday. They told my wife they had to do change brake pads and discs (no relationship with fault lights) and that a steering sensor had to be changed (nothing to do with fault lights). Agreed to this work.

They told my wife all tyres illegal and would not test drive it and that the work they did would not guarantee the fault didn't recur. They wanted to charge £1100 to replace the tyres. I refused.

Collected the… Read Full Review

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★☆☆☆☆

“Weve had nothing but problems with servicing...”

Written on: 01/09/2010

Weve had nothing but problems with servicing department at Stratstone BMW Maidenhead.

Be very cautious if you book your car in for any works. They over charge for parts and works and make out you need more work than is necessary.

They have a very high turnover of staff which is very noticible with there staff knowledge and customer relations. Very incompetant. Say one thing and change later.

Had body work damage on car after they had the vehicle for a day. (they did repair damage at… Read Full Review

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★☆☆☆☆

“***DO NOT BUY A CAR FROM STRATSTONE TAPLOW***. I...”

Written on: 20/08/2010

***DO NOT BUY A CAR FROM STRATSTONE TAPLOW***. I bought a used BMW coupe from them which I have now found has a fair bit of damage under the car! They have agreed to fix this but I had to go to the dealer principal to get anything done.

The salesman was useless, promised things that were not delivered and then made excuses when I questioned why things were not done.

The finance bloke loved himself a bit more than is possible to believe. He would also think nothing of adding any extra costs… Read Full Review

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★☆☆☆☆

“Phoned them today to ask a quick question regarding my...”

Written on: 22/07/2010

Phoned them today to ask a quick question regarding my BMW, they seemed helpful and polite and said they would get a technician to phone me back soon .. several hours later still no phone call.

It does appear to be a case of false smiles and false promises, they definately do not have a clue about what "customer service" actually means and think they can get away by throwing a few fake niceties around and fool the public.

Looks like I will have to try again tomorrow, but judging by the… Read Full Review

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★★★★★

“I have had nothing but excellent service from...”

Written on: 05/07/2010

I have had nothing but excellent service from Stratstone Maidenhead BMW the last 3 times I have been.

A couple of years ago they had a dubious reputation, which was probably justified, however, they have made significant changes since then to both the team working there and also their way of working/keeping the customer up to date.

Whilst sometimes things do go wrong with my car, the staff there really seem to care about the impact this has, and they do their utmost to make the experience as… Read Full Review

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★☆☆☆☆

“A bunch of coyboys!! I bought a used car from...”

Written on: 20/05/2010

A bunch of coyboys!! I bought a used car from Stratstone Mini, it hasn't been serviced as promised, it has one illegal tyre (God knows how they got it MOT'd) I have no user manual and the car has what is known as the Cooper S death rattle, a known MCS fault which should have been fixed.

I've been lied to and fobbed off and I'm going down there tonight to either get the car sorted or report them for selling a vehicle with an illegal MOT.

All these special checks they are supposed to do as… Read Full Review

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★☆☆☆☆

“Statstone absolutely useless. Quality of service work...”

Written on: 14/05/2010

Statstone absolutely useless. Quality of service work shabby. My car has returned for the same issue three times. I finally took it to a 'bmw specialist' who fixed it properly, explained the bodge that had been done and now it is fine despite the fact I am out of pocket. I will not return.

I find the Stratstone experience is too much about being cheerful on the phone and offering coffee, but without the substance of quality personnel and impressive service. It is a front, a facade floating on… Read Full Review

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★★★★★

“I recently purchased a new 3 Series Coupe from...”

Written on: 12/05/2010

I recently purchased a new 3 Series Coupe from Stratstone @ Maidenhead, and I couldn't have been happier.

The sales Exec was fantastic, very helpful - even when I did have really stupid questions.

The car had to be returned shortly after I took deliver for a service matter, however even this didn't cause me any aggrivation as they arranged collection and delivery and it was back within the day.

I'd definately give them a 5 star rating and will be returning in the future!… Read Full Review

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★☆☆☆☆

“Part exchanged an Audi tt for a new 1 series... 3...”

Written on: 07/05/2010

Part exchanged an Audi tt for a new 1 series... 3 weeks later and still not recieved payment for the £14.5k owed.

First exposure to them as a dealership and BMW as a brand. Not impressed… Read Full Review

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★☆☆☆☆

“Made an appointment back in December to view...”

Written on: 18/04/2010

Made an appointment back in December to view second-hand minis. Turned up and nonone knew I was coming despite the appointment made via the phone. All I can say is THEY ARE NOT INTERESTED IN SELLING CARS!! Two 'typical' salesman then proceeded to virtually ignore my presence in the showroom and discussed which tie each of them was going to wear to their Xmas do!!I even asked them to 'sell me a car'! The whole experience was appalling to say the least and I walked out...went to BMW Syntner at… Read Full Review

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★☆☆☆☆

“Took my Mini Convertible in for service under TLC...”

Written on: 11/02/2010

Took my Mini Convertible in for service under TLC contract. Work to steering not done, so car still pulls to the right on bumps or adverse cambers. They also lost my leather folder with all my paperwork in except the service log book - that was returned to me. After endless phone calls, going to Stratstone, still no folder. They've offered to buy a new Book of the car and give it to me, but all my other records were in there too - what about them. It was their idea to take the lot and… Read Full Review

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★☆☆☆☆

“Sent in an enquiry about buying a car and they...”

Written on: 07/10/2009

Sent in an enquiry about buying a car and they couldn't even be bothered to answer one simple question - whether it has Xenon headlights or not.

Obviously they are doing far too nicely (thank you) to bother with customers. We will look to another dealership and probably another brand… Read Full Review

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★★★☆☆

“Bought a car from Stratstone BMW, nice enough people I...”

Written on: 18/09/2009

Bought a car from Stratstone BMW, nice enough people I guess and my salesman was too but mostly seemd to have his head stuck up his **** when asked anything. To be honest I would probably go elsewhere for my next car to save the frustration… Read Full Review

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★★☆☆☆

“Recently bought BMW Convertable at Stratstone BMW. ...”

Written on: 22/04/2009

Recently bought BMW Convertable at Stratstone BMW. The Sales exec I dealt with was very friendly, but unresponsive at times. Certainly a seasoned salesman, but with a tendency to over promise regarding the delivery of the vehicle and pass the buck (which I could sympathise with).

Now, the finance guy at Taplow another kettle of fish. Very disatisfied! We agreed one thing first, and on the day I had to sign loads of documents, do the insurance, tax discs, keys etc.. I signed an agreement… Read Full Review

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☆☆☆☆☆

“Pass you from pillar to post. Plead ignorance even...”

Written on: 25/01/2009

Pass you from pillar to post. Plead ignorance even when the complaint I had was also written on a contract "Not down to them" but the computer !. Never returned any calls had to contact head office Pendragon PLC. I will never use them again could not possibly trust Stratstone as a whole , as the manager I dealt with was as usefull as a third ear on my left buttock !
" Hello Stratstone / Pendragon" I am still waiting for your return call ! only been a couple of months now ! How much longer are… Read Full Review

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