Getting Personal Reviews - www.gettingpersonal.co.uk

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Latest Reviews

“Appalling service”

Written on: 26/07/2016 by HayleyThornton27 (1 review written)

Ordered a personalised Arsenal book engraved and with a message inside for a 70th birthday. Engraving was spelt wrong. Emailed company and they suggested an "urgent replacement." Product didn't arrive in time yet money was taken out of my account almost two weeks earlier. Appalling service an incompetent spellers. Am £60 out of pocket with no gift to give on a monumental birthday. STAY CLEAR OF THIS COMPANY AS TNEY DONT APPEAR TO CARE. Head office will be getting a letter of complaint… Read Full Review

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“Strongly suggest using another service.”

Written on: 02/06/2016 by Adam35 (1 review written)

Order placed for 2nd wedding anniversary, personalised items. I receive an email confirming that the items have been dispatched and should arrive between 1st May and 1st June, just in time for my anniversary on the 3rd June. now the 2nd and the items haven't arrived, looking at their website I can't find a phone number just a link for live chat. I log into live chat and speak a guy, very friend but totally unhelpful, he could not track the parcel and told me I should have noticed that their… Read Full Review

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“How has this got an average of 4.5????? NO NO NO”

Written on: 01/04/2016 by olly39 (1 review written)

Do Not use this company. Had a clock delivered to Mum at Christmas. Did not work. Due to me living miles away I could not return. I was told a replacement sent by one person, then I got into a back and forth about returning it. My mum is 80 and cannot use a computer to print off etc. Her nearest post office is 8 miles away, which is fine, but surely it is up to them to collect a broken product Anyhow this "special" Christmas Gift is currently still sat there in April Seriously how has… Read Full Review

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“24 hour what a joke”

Written on: 23/02/2016 by DeandreCrawford (1 review written)

I paid extra for the 24 hour delivery cause I needed the item. When it arrived they had taken it upon themselves to send it 48 hour. Went on their page to try and contact them but there is nowhere to e mail them. Was fuming they had just ignored what I paid for… Read Full Review

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“Should explain the 24 service BEWARE”

Written on: 12/02/2016 by Vonnie268 (1 review written)

Bought a gift. Yesterday 11th February paid the extra for the 24 hour post found out today that that means 24 hour production...looks unlikely even get the gift for valentines day what a waste of money,...I will never use this site again they should explain the 24 hour delivery more clearly… Read Full Review

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“Completely unreliable”

Written on: 12/02/2016 by Sharpe342 (1 review written)

Ordered a Valentines Day card in good time for next day delivery (even paid extra for delivery. Checked on the day it was supposed to be delivered but stated "In Production" asked customer services what was going on and they told me that they were sorry it wouldn't arrive today. I asked when it would arrive and they said Monday 15th. They offered me a refund for delivery but not sure how that helps when I wouldn't have a card for Valentines Day. I asked for full refund and cancel my order and… Read Full Review

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“Bad customer service - promising but not delivering”

Written on: 10/02/2016 by ChasityStanley15 (1 review written)

I ordered three personalised books in November for Christmas presents. Two were great but the third didn't have all of the message. I contacted Getting Personal and I was told (having uploaded photos) that a new one would be delivered. When I hadn't received the replacement - I chased several times (3 in total) before Christmas (as the books were for Christmas presents) and I was promised delivery of the replacement at each point. The replacement didn't arrive ... so after Christmas I… Read Full Review

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“Bad service”

Written on: 06/02/2016 by DayanaAlvarez (1 review written)

Ordered two Christmas baubles in December one was delivered 15/12/2015 but was not my bauble asked for a replacement which they said they doubted if it would be delivered by Christmas. In January emailed where was my bauble they said which one did I want reordering so it was never reordered after several emails and got no nearer to receiving my replacement order, it is now 4/2/2016 and have asked for a refund. Very disappointing and could not recommend this Company… Read Full Review

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“NO DELIVERY AFTER TWO MONTHS”

Written on: 26/01/2016 by HZidon (1 review written)

So i ordered something in December and I still haven't received it, even after they contacted me to make an additional payment for delivery. its almost February now and they haven't responded to two of my emails! SO ANNOYED!… Read Full Review

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“Concerned delayed voucher”

Written on: 23/01/2016 by Jenkins201 (1 review written)

I usually read reviews, and wished I had done so beforehand. Relative hasn't received the birthday voucher we organised for her from Australia to her in UK. I am now concerned if it's going to arrive at all as it's taken longer than they stated. Feeling nervous. … Read Full Review

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“Tried to take payment for item not ordered”

Written on: 12/01/2016 by 1949Pritchard (1 review written)

I had an email today stating my order was not complete due to incorrect card details. I never placed an order. I put item in my basket and then logged out to return at a later date. But the company decided to try to take payment regardless. Be careful… Read Full Review

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“Did not adhere to their 2 hour policy for making changes ”

Written on: 23/12/2015

Our order was placed in a bit of a rush.. A personalised cheeseboard! Within minutes of placing the order to our horror we realised we had spelt a word incorrectly. I went back through the confirmation email and followed the link as advised. I went on to notify them of the error . In addition I sent a second email also advising them of the error. Despite all this being done within minutes of placing the order which I will add was well within the two hour time frame (as advertised!), I was… Read Full Review

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“Shop elsewhere for similar products at half the price”

Written on: 15/12/2015 by katee16 (2 reviews written)

I have placed quite a few orders with this company, their photo upload personalized canvas diaries are my favourite and most ordered product. Previously I'd purchased 7 diaries at £8.99 each. 3 days ago I was on the Getting Personal website selecting my photos for the 5 diaries I wanted to create. The prices were £7.99 for a slim diary and £8.99 for a large one. Today I went back onto the website and the prices were £14.99 per diary, nearly double the price. Someone from GP wrote back to… Read Full Review

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“AVOID AVOID AVOID - DON'T WASTE YOUR MONEY”

Written on: 13/12/2015 by 157Munn (1 review written)

So I brought a personalised mug for Christmas, it had taken 6 days to arrive which I am fine about as it arrived in time for me to wrap this up. However the mug came with a scratch at the top. I honestly believe that the mug got scratched while they was doing it or when they was packaging it and rather than replacing the mug and starting over they sent it me anyway with white marks on it. I will be asking for a refund and if I do not get this I will make sure their site gets shut down… Read Full Review

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“Worst service ever!”

Written on: 11/12/2015 by Natashaleigh89 (1 review written)

I wouldn't even give this company a star. I am appalled at my order, I ordered a whisky tumbler for a Christmas present and they had to send it four times, first order was a paper weight instead of a glass, the second order the personalised message was unreadable the third order had a huge chip in the glass. I shall never be shopping there again… Read Full Review

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“engraved gifts times 6!!”

Written on: 28/11/2015 by ShilohJackson (1 review written)

Fantastic service, all arrived 4 days after ordering. Couldn't be happier… Read Full Review

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“Avoid this company - go elsewhere ”

Written on: 16/11/2015 by MitchellPierce201 (1 review written)

Terrible company. I am now left without a gift for a christening tomorrow, despite ordering an entire week ago. The timescales given on their website are clearly completely false. When you chase them, they mislead and outright lie to you and don't care at all about resolving the situation. There are plenty of companies offering the same kind of gifts and my advice to you all is to just go elsewhere and save yourself the stress!… Read Full Review

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“Inflexible service”

Written on: 27/10/2015 by ggBurnham473 (1 review written)

I haven't yet received my order. I hope the standard of the product will be good when it arrives (although the preview didn't work when I ordered so I don't really know). What I do know is that the customer service of this company is poor. When you make the order it says it will be despatched in 48 hours. What they actually mean is 2 working days, which is particularly problematic if you are ordering close to the weekend. And once you realise this there is no way of speeding up delivery as… Read Full Review

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“Awful service”

Written on: 01/10/2015

I ordered a gift for a new baby in May. It was undelivered, but the company didn't let me know until August. I immediately gave an alternate address and paid additional shipping to have it resent. It dispatched this week (October!!!). Gift will now be useless. Terrible service. Do not buy from this company… Read Full Review

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“Fed up of waiting!!”

Written on: 17/09/2015 by lilyrosedavis (1 review written)

Ordered an item for Royal Mail 24 hour delivery for Father's Day back in April. The item came three days later and then turned out to be faulty. Firstly, I was quite disconcerted that there was no information with the package on how to return it. After emailing customer service and waiting two more days for a response I was able to return the item. By this time I knew it would be no good for Father's day and the item was supposed to be personalised so I requested that this be changed. It is… Read Full Review

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