Getting Personal Reviews - www.gettingpersonal.co.uk

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Latest Reviews

“Stock problem”

Written on: 26/07/2015 by Hooper96 (1 review written)

Reading reviews I see other customers have experienced stock issues. In the past have been very pleased with gifts and service - just not a great experience this time around with stock issues with special gift ordered for big birthday which has gone and I am still awaiting the gift. Reluctant therefore to order in future which is a shame. … Read Full Review

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“Hit & Miss”

Written on: 16/06/2015

I have used this company three times now & have a bad experience twice. *Customer service is poor (Hope you have lots of time on your hands) *They will send out shoddy, misspelt & damaged goods. *Will not hesitate to relieve you of your money, they will find every excuse not reimburse you if you are not happy with your buy. Lastly, should of read the reviews prior to buying from them, I will NOT be getting personal with them again & will be letting friends & family to stay well clear… Read Full Review

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“First class service”

Written on: 14/05/2015 by trickymicky1976 (1 review written)

Ordered personalised wine with personal names on label, on 12.5.15 (evening). Gift arrived on 14.5.15, safe and , well wrapped and boxed! Excellent service and we'll pleased. Will definitely use again, and certainly will recommend to anyone. Thank you… Read Full Review

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“More like Getting Messed About!!!!”

Written on: 16/04/2015 by Scabezos (2 reviews written)

Awful, awful experience.. If I could give no stars, I would!!! Please steer clear of them!! I ordered an anniversary personalised champagne bottle and newspaper for a wedding anniversary gift and never received it. I called and was promised updates and received no call backs. I was treated really rudely and no sympathy or solutions offered. Horrible company and horrible staff who have no idea how to run a business. I paid for faster delivery because I needed my gift within a week. After a few… Read Full Review

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Scabezos's Response to Scabezos's Review

Written on: 21/04/2015

Received a call from a manager and got a refund and as compensation she opened an account and added £10 credit.. Which is usueless as I will never contact them again as am shocked by their lack of customer care and failure to deliver goods they advertise as being a great comoany at doing so!!! Waste of time.. Literally!!!

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Scabezos's Response to Scabezos's Review

Written on: 21/04/2015

Received a call from a manager and got a refund and as compensation she opened an account and added £10 credit.. Which is usueless as I will never contact them again as am shocked by their lack of customer care and failure to deliver goods they advertise as being a great comoany at doing so!!! Waste of time.. Literally!!!

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“No option to cancel order”

Written on: 10/04/2015 by 89Hensley (1 review written)

I processed an order, decided 5 minutes later it was not what I wanted so I located my confirmation email for details of how to cancel - no details supplied. Followed a link on the email to 'check order status' and still no option to cancel order. As per terms and conditions contacted them via website, time stamped when the email was sent (5-10 minutes after order) and they will not honour this as an acceptable cancellation and instead processed the order even though I followed the t&c's by… Read Full Review

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“Very Disappointed in customer service”

Written on: 25/02/2015 by McCormackbp382 (1 review written)

Ordered on 18th December 2014 a personalised cheese board pickles for xmas present for my son never arrived before xmas. apparently the courier could not find house after xmas even though postcode is at the end of garden. I was away and on return asked for item to be delivered apparently they sent it by Royal Mail but guess what it got lost. Now my postman is great no parcel is ever returned he always looks after parcels so i know it didn't get as far as him. They made me wait ten days to… Read Full Review

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““No delivery and no customer support””

Written on: 17/02/2015 by Keegan245 (1 review written)

I made the order on 7th Feb 2015 it must deliver on 14th Feb 2015 but haven't receive until now.I already contacted customer service twice day, they told me my order has been dispatched and deliverd .but they are telling fales.how many working days have passed still i cannot receive anything. Very bad shopping experience. By the way,order number is C7379064. … Read Full Review

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“No delivery and no customer support”

Written on: 18/12/2014 by Dustin384 (1 review written)

Ordered a gift with a 10 ten turn around time. Still waiting after 18days, contacted customer service via email twice but just told the delay will be looked into and an update sent to me. Still on gift or update. I wouldn't use this company again, which is a shame because it does offer some good gifts… Read Full Review

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“Appalling customer service”

Written on: 15/12/2014 by moUnderwood316 (1 review written)

Goods didn't arrive on time so the personalised gift arrived after the birthday it was purchased for. This despite an assurance that there was a 48 hour turn around. When I phoned customer service, the man was rude and unhelpful. There was a further 24 hour wait for a managers call back. The owner of the company didnt respond to my email. Never, never use this company. The website states that th company customer service is award winning but interestingly doesn't give details of the award or who… Read Full Review

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“Disgraceful Customer service & item engraved wrong”

Written on: 26/11/2014 by 1948Rose (1 review written)

Do not use this company... I ordered a glass to be engraved on saturday, on the sunday i received an email to which i checked the details and the year was wrong. I emailed the customer service to get the matter resolved on the sunday morning. monday afternoon i got a reply said it was to late to be changed and there was nothing they could do and the item has already been dispatched (baring in mind they don't work weekends so how could this have been done?) I have had several emails and the… Read Full Review

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“Personalised Glass”

Written on: 13/11/2014 by philsixsixsix (1 review written)

I ordered a Personalised glass and gift box on the 4th of November and paid £4.99 Royal Mail 24. Phoned them on the 7th to be told it was being processed. Had an e mail later in the day to say it was dispatched. Nothing on the 11th so phoned again to be told to phone Royal Mail. Finally arrived on the 12th...Could not read the engraving due to the glass being so filthy but after washing the item it was as described. Not overly impressed and will not use this company again… Read Full Review

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Gabby14's Response to philsixsixsix's Review

Written on: 18/11/2014

I had a very similar experience. Paid for next day delivery . I should have received on Friday but it didn't arrive til following Mon. I was given a refund on postage but couldn't speak to a manager . I was told a manager would call me on monday, it's now Tuesday and I'm still waiting.

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“Ignored”

Written on: 09/11/2014 by AnthonyNewton (1 review written)

Poor service and complete lack of communication when complaint made. No respect for this company and will never purchase with them again… Read Full Review

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“Liers”

Written on: 02/11/2014 by Nichols102 (1 review written)

I ordered two items on Thursday for an engagement on Saturday, I ordered next day delivery and paid accordingly , now I'm told Monday Complete false. Delivery timescale Avoid like the plague… Read Full Review

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“I purchased a engraved key ring recently and it has...”

Written on: 20/10/2014 by Georgeb212 (1 review written)

I purchased a engraved key ring recently and it has been three weeks and i still haven't received it yet. it is so unprofessional. i have never had to wait for my item for more then three weeks. this is the worst service i has ever received… Read Full Review

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“worst business i have ever bought from.”

Written on: 16/10/2014 by ryan.green (1 review written)

I recently bought a personalized item of gettingpersonal.co.uk(a personalized message in a bottle). Of course they advertise that the item will be personalized and dispatched within firstly 24 hours before you buy the product and again after that when the purchase has been made they contact you through email and state that it will be personalized and dispatched within 48 hours, which okay i guess i could deal with, a week and a few days went on and still no word or item for that matter. So i… Read Full Review

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“Exceptionally bad customer service, product not as...”

Written on: 06/10/2014

After writing a lengthy detailed review on the Getting Personal site (which of course didn't show up because it wasn't all glowing), I really can't be bothered to write it all out again. Suffice to say I ordered a chocolate pizza for my daughter's 16th birthday, but when it arrived it wasn't as described on the website. When I rang to ask about this (I'm always very polite on the phone), I was greeted with indifference, rudeness and a 'I-really-couldn't-care-less' attitude. After persisting… Read Full Review

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“totally dissatisfied and birthday ruined”

Written on: 20/09/2014 by Kaylouise23 (1 review written)

Due to a customer service not taking time to read emails and speak to customers my mother did not receive a gift at all on her 70th birthday and I was devastated. Will never use again or recommend… Read Full Review

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“Very unhelpful customer service. I will never use the...”

Written on: 02/09/2014 by gathinia (1 review written)

Very unhelpful customer service. I will never use the company again! I ordered two glasses for my parents 40 wedding anniversary. I wanted to add an extra line but they refused to do so. I was told that my order is already in production and there is no way I can contact someone from their production department. I paid almost 50 pounds for two simple glasses and no one felt like helping when a problem occured. This is unbelievable. It says on their website that they love press. Lucky me I… Read Full Review

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“Exactly what I wanted, and on time!”

Written on: 22/08/2014 by Hill442 (1 review written)

As my mum's birthday is coming up I decided to search into Google 'Birthday gifts for mum' and gettingpersonal.co.uk came up. When I clicked on the website it came up with a lot of personalised ideas for mums. I found various slate signs and wine glasses that you could edit with your own words, of course it gave me some suggestions. I then came to the conclusion of getting her a slate heart to hang up in the kitchen and it said the words "Mummy's Kitchen, where love is made. Love from your… Read Full Review

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“deceiving”

Written on: 05/08/2014 by 113Dobson (1 review written)

Bought a book as a gift for £3.99 excluding postage. Arrived on time, happy with it. Printed on the back cover was £2.99. Sent an email asking why and was told that the £2.99 was the r.r.p and that they could charge whatever they chose to. Was offered to return the book but as it was a gift I had no time to get another. I know it wasn't an expensive item, thankfully, but it still makes you feel you've been ripped off. Won't be using them again, and advising all I know not to either … Read Full Review

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