Getting Personal Reviews - www.gettingpersonal.co.uk

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Latest Reviews

“Horrible wedding cake knife”

Written on: 09/02/2017 by Stoyanova (1 review written)

Do you really want to know what i think? You tricked with me. What i see on the picture is completely different from what you sent to me. This is disgusting, I will never use this knife on my wedding. I'm very disappointed. Please everyone be very careful when you shopping from this shop!… Read Full Review

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“Bad experience ”

Written on: 25/01/2017 by ptFarley275 (1 review written)

How can a gift company send gift with out message. Caused me a very embarrassing experience… Read Full Review

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“Avoid at all costs”

Written on: 09/01/2017 by mprice111 (1 review written)

Ordered a Xmas gift 14th Dec it is now 9th Jan still no order after dozens of emails and phone calls and empty promises Absolutely appalling service and I'm being bombarded with emails hourly offering next day service total complete lies DISGRACEFUL… Read Full Review

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“STILL WAITING FOR A REFUND”

Written on: 24/12/2016 by 62Cochrane (1 review written)

I Orderd a present for a friend and the start of December and still have not received this item. I am emailed so many times and been told that it must of been lost in the post. I have no been asked about 3 times if I would like a refund or for them to send the item out again but this will take 10 working days. I am so unhappy and feel like Ive been messed around so much. I WOULD LIKE A REFUND. I HAVE TOLD THEM THIS BY EMAIL AND BY THEIR CONTACTS. I really want this sorted!!! I feel so angry and… Read Full Review

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“Faultless!”

Written on: 20/12/2016 by Joshua88 (1 review written)

Felt compelled to write a review after seeing all the negative reviews recently! Ordered my item on Saturday evening and it arrived today in the post (Tuesday)! Fantastic speedy delivery and high quality calendar, will definitely use again and will recommend to all… Read Full Review

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“Terrible service”

Written on: 20/12/2016 by Yuriko (1 review written)

I had to chase my order (gifts) because they weren't dispatched when promised. I was told Getting Personal 'didn't foresee Christmas' and there would be a delay. I was then told on two separate occasions that they will send my order directly to the recipients, but they turned up at the wrong place and I was refused any reimbursement for the additional £11 I have had to pay to post the gifts to the right place myself before Christmas… Read Full Review

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“RIDICULOUS COMPANY - STAY CLEAR!!!!!”

Written on: 20/12/2016 by G.Bajwa (1 review written)

RIDICULOUS COMPANY - STAY CLEAR!!!!!!! Where do I start? Firstly I wouldn’t even give this company 1 star if I didn’t have to! Ordered 2 very important personalised baubles on 11th December – at which point the website did not mention any delay in production or delivery….. I decided to than chase up my order on 16th dec because the status was still in production on the day it should have been despatched. I was simply told by someone called ***** via live chat not to worry and that the… Read Full Review

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“Efficiency and responsiveness”

Written on: 18/11/2016 by consciens (1 review written)

+++ . Speed in taking into account the order and its delivery . Efficiency and responsiveness of their customer service . Courtesy . commercial sense ++ . Value for money . professionalism + . Quality of the good - . Check of product before dispatch If you need an original and personalised gift to offer at the last minute, this site is the right place for you. … Read Full Review

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“Heart Compact Mirror”

Written on: 14/10/2016 by GB12345 (1 review written)

I purchased a personalised heart compact mirror seems to be good quality and nice lettering on the back with the message that I requested. It is for a birthday present, delivery was on time, gift box was good too. However as it was a heart shaped mirror it was very difficult to actual see your reflection in it, would be difficult to use to touch up your makeup for example. So overall nice gift but not very practical… Read Full Review

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“Appalling ! Steer clear ! Poor quality ! Late delivery ! ”

Written on: 05/10/2016

I ordered a personalised apron and cufflinks for my husbands birthday. Paid extra for the 24hour delivery, items arrived 3 days later. Badly packaged. Cufflinks were scratched. I contacted this company and they sent new cufflinks, they have arrived and one of the numbers on the engraving on the cufflinks is smudged ! The apron was such poor quality, it looks like it will fall apart. I have only just seen other reviews on here and wish I had seen them earlier. Seems to be consistently bad… Read Full Review

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“Appalling service”

Written on: 26/07/2016 by HayleyThornton27 (1 review written)

Ordered a personalised Arsenal book engraved and with a message inside for a 70th birthday. Engraving was spelt wrong. Emailed company and they suggested an "urgent replacement." Product didn't arrive in time yet money was taken out of my account almost two weeks earlier. Appalling service an incompetent spellers. Am £60 out of pocket with no gift to give on a monumental birthday. STAY CLEAR OF THIS COMPANY AS TNEY DONT APPEAR TO CARE. Head office will be getting a letter of complaint… Read Full Review

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“Strongly suggest using another service.”

Written on: 02/06/2016 by Adam35 (1 review written)

Order placed for 2nd wedding anniversary, personalised items. I receive an email confirming that the items have been dispatched and should arrive between 1st May and 1st June, just in time for my anniversary on the 3rd June. now the 2nd and the items haven't arrived, looking at their website I can't find a phone number just a link for live chat. I log into live chat and speak a guy, very friend but totally unhelpful, he could not track the parcel and told me I should have noticed that their… Read Full Review

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“How has this got an average of 4.5????? NO NO NO”

Written on: 01/04/2016 by olly39 (1 review written)

Do Not use this company. Had a clock delivered to Mum at Christmas. Did not work. Due to me living miles away I could not return. I was told a replacement sent by one person, then I got into a back and forth about returning it. My mum is 80 and cannot use a computer to print off etc. Her nearest post office is 8 miles away, which is fine, but surely it is up to them to collect a broken product Anyhow this "special" Christmas Gift is currently still sat there in April Seriously how has… Read Full Review

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“24 hour what a joke”

Written on: 23/02/2016 by DeandreCrawford (1 review written)

I paid extra for the 24 hour delivery cause I needed the item. When it arrived they had taken it upon themselves to send it 48 hour. Went on their page to try and contact them but there is nowhere to e mail them. Was fuming they had just ignored what I paid for… Read Full Review

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“Should explain the 24 service BEWARE”

Written on: 12/02/2016 by Vonnie268 (1 review written)

Bought a gift. Yesterday 11th February paid the extra for the 24 hour post found out today that that means 24 hour production...looks unlikely even get the gift for valentines day what a waste of money,...I will never use this site again they should explain the 24 hour delivery more clearly… Read Full Review

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“Completely unreliable”

Written on: 12/02/2016 by Sharpe342 (1 review written)

Ordered a Valentines Day card in good time for next day delivery (even paid extra for delivery. Checked on the day it was supposed to be delivered but stated "In Production" asked customer services what was going on and they told me that they were sorry it wouldn't arrive today. I asked when it would arrive and they said Monday 15th. They offered me a refund for delivery but not sure how that helps when I wouldn't have a card for Valentines Day. I asked for full refund and cancel my order and… Read Full Review

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“Bad customer service - promising but not delivering”

Written on: 10/02/2016 by ChasityStanley15 (1 review written)

I ordered three personalised books in November for Christmas presents. Two were great but the third didn't have all of the message. I contacted Getting Personal and I was told (having uploaded photos) that a new one would be delivered. When I hadn't received the replacement - I chased several times (3 in total) before Christmas (as the books were for Christmas presents) and I was promised delivery of the replacement at each point. The replacement didn't arrive ... so after Christmas I… Read Full Review

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“Bad service”

Written on: 06/02/2016 by DayanaAlvarez (1 review written)

Ordered two Christmas baubles in December one was delivered 15/12/2015 but was not my bauble asked for a replacement which they said they doubted if it would be delivered by Christmas. In January emailed where was my bauble they said which one did I want reordering so it was never reordered after several emails and got no nearer to receiving my replacement order, it is now 4/2/2016 and have asked for a refund. Very disappointing and could not recommend this Company… Read Full Review

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“NO DELIVERY AFTER TWO MONTHS”

Written on: 26/01/2016 by HZidon (1 review written)

So i ordered something in December and I still haven't received it, even after they contacted me to make an additional payment for delivery. its almost February now and they haven't responded to two of my emails! SO ANNOYED!… Read Full Review

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“Concerned delayed voucher”

Written on: 23/01/2016 by Jenkins201 (1 review written)

I usually read reviews, and wished I had done so beforehand. Relative hasn't received the birthday voucher we organised for her from Australia to her in UK. I am now concerned if it's going to arrive at all as it's taken longer than they stated. Feeling nervous. … Read Full Review

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