Getting Personal Reviews - www.gettingpersonal.co.uk

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Latest Reviews

“This company is a joke...AVOID”

Written on: 06/07/2014 by Christiany188 (1 review written)

Goods paid for but not received. When I told them it had not arrived was simply told that it was company policy not to do anything about it until at least 10 working days had passed even though I had paid extra for urgent 1-3 day delivery. Then after 2 weeks I contacted them again only to be advised to take it up with royal mail. Am still waiting for them to take any action in resolving this or refunding my payment. Customer Service is an alien concept to this firm...avoid them at all costs… Read Full Review

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“Personalised gift boxed paper for the date born”

Written on: 15/06/2014 by Cazza56 (1 review written)

Really loved the personal certificate, and e-mailed after the order to add something, which they did. Really happy wth my purchase, and the prompt service. Thank you… Read Full Review

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“Postage issue!”

Written on: 19/04/2014 by GiovannyCrouch19 (1 review written)

Wish I'd read the reviews before ordering. 5 days and still not arrived, now told it was sent 2nd class post. No mention of that on the web site… Read Full Review

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“Poor delivery - rip off”

Written on: 25/02/2014

Bought a personalised pen with a message inscribed on the pen case for my hubby's birthday. I placed the order on a thursday and paid extra for the 24 hour delivery expecting to recieve the order by Saturday. My hubby's birthday was on Sunday and got the order delivered on Monday. Why would you let me pay the extra for 24 hour delivery if it's going to take 72 hours to deliver the package? Product was good but I'm annoyed I was ripped off over the delivery. Not impressed… Read Full Review

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“Dreadful service”

Written on: 20/02/2014

Ordered valentine card and inscribed wine glass for Valentine's Day. Paid extra for next day delivery (day before V day). No delivery: Wine glass delivered late on V day. V Card eventually delivered on the 17 FEB!!! Awful customer service, they take so long to get back to you, that is if they chose to reply. Unlike their competitors they don't work Saturday's so you can't get hold of anybody. Left a unfavorable review.... to date they've yet to publish it. Awful, Awful, Awful, never again… Read Full Review

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“Awful Service!”

Written on: 19/02/2014 by andy18101976 (1 review written)

Ordered 2 items before Christmas, and within their deadline. Neither arrived. One item was refunded on 31st Dec without an acknowledgement that the item wasn't available, meaning my Nana went without a gift. The 2nd item still hasn't been delivered 2 months later. An enquiry was met with the response that it was sent on 20th Dec, even though they emailed me on the 10th Jan to say the item was out of stock. By a long shot the worst company I have ever had the misfortune to deal with… Read Full Review

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“Personalised beer glass”

Written on: 18/02/2014 by Shoppingbee (1 review written)

Ordered personalised beer glass for my brother's 18th birthday. Ordered we'll in advance but day before birthday it had still not arrived so I called and was told it was Royal Mail's fault. I called again the next day to get my money back and was told they would not refund the money but that I should go to the sorting office! What a joke, - dreadful customer service. Will never use again!… Read Full Review

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“Dreadful all round”

Written on: 15/01/2014

They were advertising that you could order and receive in time for Christmas so I placed an order on the 17th December and paid extra for express delivery. On the 23rd December they still had not dispatched my order so I emailed an requested a refund. I received a reply the same day (so that was a positive point)apologising and advising that I would receive a refund within 5 days. On the 13th of January I emailed again asking why I still had not received a refund. No explanation or apology… Read Full Review

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“The only E retailer who did not deliver”

Written on: 31/12/2013

I did all of my shopping online this year and this was the only company to let me down. I placed an order for 2 items on the 7th December. According to the order tracking they were dispatched on the 10th, 1st class Royal mail. Part of the order arrived week begining 16th December with a note to say the other item, a mug would be dispatched separately. Nothing arrived so I emailed them and received a very matter of fact response from Customer services saying problems with Royal Mail -can't get… Read Full Review

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Sallybirmingham's Comment

Written on: 27/01/2014

Ouch. I was saddened to hear about your frustrating experience :(

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“Terrible service, wouldn't recommend ”

Written on: 31/12/2013 by UnsatisfiedCustomer1991 (1 review written)

Ordered a personalised message in a bottle, before Christmas with the website saying it would be delivered before Christmas day. My item was despatched on the 30th.i sent 2 emails and rang them with no answer, when I finally got hold of them all they said was it should have been sent out. Won't be using this website again and wouldn't recommend it to anyone… Read Full Review

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“singing duck watering can”

Written on: 29/12/2013 by farrington (1 review written)

very disappointed with singing duck watering can I gave to my daughter as a Christmas present it does not sing or make any kind of sound at all, she is also very disappointed with the duck as she was looking forward to hearing it sing it looks very nice sitting on the window sill, but I could have bought a much cheaper can that did not sing. It does not do what it says in the description very disappointing gift… Read Full Review

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“Shoddy goods + no customer service = never use again”

Written on: 26/12/2013 by Kateotp (1 review written)

Ordered a couple of items for my daughter , a month before Christmas. An error with one item resulted in a series of phone calls, emailed photos of the incorrect personalised gift all to no avail - despite assurances from a customer service representative that it would be resolved for Christmas. Christmas been and gone, no corrected gift + no contact from retailer. Just before Christmas the phone number disappeared from the website "................clearly couldn't handle the number of… Read Full Review

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“AWFUL”

Written on: 21/12/2013 by Sadie92 (1 review written)

Oh my god. I ordered the "*insert name*'s Book of Thoughts" Christmas present for my Dad almost 2 weeks ago, it arrived yesterday just in time for Christmas.... and they have printed it with a spelling mistake. You cannot even change the "Book of Thoughts" bit on the webpage and all the previews online are correct, yet they have sent me a book saying "Dad's Book of Thought's" (with the apostrophe in Thoughts!!??). Can they not even spell? Even worse, I have rang up only to be greeted with a… Read Full Review

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Sadie92's Response to Sadie92's Review

Written on: 27/12/2013

Okay, so they emailed to say they would send another book *before* Christmas *without* the error. Instead, they have sent EXACTLY the same book with the SAME error, and two days after Christmas. Enough said.

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“COMPLETE LET DOWN!!!!!!!!!!!! Never again”

Written on: 19/12/2013

Made an order, didn't turn up, told it had gone missing in transit, they had ordered me another....supposedly, still not turned up! Rang 5 days before chrimbo after initial order and payment being taken on the 25th November and now being told the manufacturer had never received the order! That's never received the order twice by the way! So the anniversary present and Christmas present that I thought I had to give to my better half is now not going to arrive! They can't even tell me when it… Read Full Review

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“PERSONALISED XMAS CARDS”

Written on: 19/12/2013 by colette13 (1 review written)

Purchased personalised christmas cards from this Company on-line.Received 4/9 items in one package.Still waiting on missing items,service/customer care is practically non-existent.Sent over 10 e-mails requesting missing items by the 20th Dec or a refund,it takes them 24 hrs to even respond to a e-mail,still awaiting missing items or an agreement to refund my money (19th Dec).Very upset,won't re-use or recommend… Read Full Review

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“Bad Customer Service - Never Ordering Again”

Written on: 19/12/2013

Firstly, I never even received confirmation of one of my orders. Then 10 days after the order was placed, I chased this and they had said it should have already been delivered (bearing in mind 2 different orders to 2 different addresses hadn't arrived) - so they would resend the orders out. I think they were never sent in the first place. They don't email back straight away and you wait ages to get through on the phone. Overall I wish I had never ordered with them!… Read Full Review

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“no contact company”

Written on: 14/12/2013 by odonoghue (1 review written)

I purchased name I star from this company for my brothers birthday today as he opened it he was very pleased but the star was in someone elses name everyone at the thought it was a joke but I didn't find it funny my brothers name is danny the name on the star is ines star not even close there are no return details I am very upset with this service… Read Full Review

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“Couldnt be happier”

Written on: 12/12/2013

I am really happy with the level of service that the team at Getting Personal have provided me. The Customer Service department especially really go out of their way to try and resolve your issue. I did suffer a small problem with my last order, but once explained to the CS dept I was advised clearly what to do and my problem was quickly and efficiently taken care of… Read Full Review

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“where is my parcel”

Written on: 04/12/2013

I ordered a parcel on express delivery 8 days ago, It still hasn't turned up. very disappointed as it was for a secret Santa which is now ruined… Read Full Review

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“Disappointed with three products ordered. ”

Written on: 04/12/2013 by Ross7211 (1 review written)

Personalising a candle was by sticking a piece of paper around the candle . My 5 years old child could have done better. Overpriced poor quality products… Read Full Review

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