Getting Personal Reviews - www.gettingpersonal.co.uk

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Latest Reviews

“Bad service”

Written on: by DayanaAlvarez (1 review written)

Ordered two Christmas baubles in December one was delivered 15/12/2015 but was not my bauble asked for a replacement which they said they doubted if it would be delivered by Christmas. In January emailed where was my bauble they said which one did I want reordering so it was never reordered after several emails and got no nearer to receiving my replacement order, it is now 4/2/2016 and have asked for a refund. Very disappointing and could not recommend this Company… Read Full Review

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“NO DELIVERY AFTER TWO MONTHS”

Written on: by HZidon (1 review written)

So i ordered something in December and I still haven't received it, even after they contacted me to make an additional payment for delivery. its almost February now and they haven't responded to two of my emails! SO ANNOYED!… Read Full Review

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“Concerned delayed voucher”

Written on: by Jenkins201 (1 review written)

I usually read reviews, and wished I had done so beforehand. Relative hasn't received the birthday voucher we organised for her from Australia to her in UK. I am now concerned if it's going to arrive at all as it's taken longer than they stated. Feeling nervous. … Read Full Review

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“Tried to take payment for item not ordered”

Written on: by 1949Pritchard (1 review written)

I had an email today stating my order was not complete due to incorrect card details. I never placed an order. I put item in my basket and then logged out to return at a later date. But the company decided to try to take payment regardless. Be careful… Read Full Review

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“Did not adhere to their 2 hour policy for making changes ”

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Our order was placed in a bit of a rush.. A personalised cheeseboard! Within minutes of placing the order to our horror we realised we had spelt a word incorrectly. I went back through the confirmation email and followed the link as advised. I went on to notify them of the error . In addition I sent a second email also advising them of the error. Despite all this being done within minutes of placing the order which I will add was well within the two hour time frame (as advertised!), I was… Read Full Review

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“Shop elsewhere for similar products at half the price”

Written on: by katee16 (2 reviews written)

I have placed quite a few orders with this company, their photo upload personalized canvas diaries are my favourite and most ordered product. Previously I'd purchased 7 diaries at £8.99 each. 3 days ago I was on the Getting Personal website selecting my photos for the 5 diaries I wanted to create. The prices were £7.99 for a slim diary and £8.99 for a large one. Today I went back onto the website and the prices were £14.99 per diary, nearly double the price. Someone from GP wrote back to… Read Full Review

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“AVOID AVOID AVOID - DON'T WASTE YOUR MONEY”

Written on: by 157Munn (1 review written)

So I brought a personalised mug for Christmas, it had taken 6 days to arrive which I am fine about as it arrived in time for me to wrap this up. However the mug came with a scratch at the top. I honestly believe that the mug got scratched while they was doing it or when they was packaging it and rather than replacing the mug and starting over they sent it me anyway with white marks on it. I will be asking for a refund and if I do not get this I will make sure their site gets shut down… Read Full Review

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“Worst service ever!”

Written on: by Natashaleigh89 (1 review written)

I wouldn't even give this company a star. I am appalled at my order, I ordered a whisky tumbler for a Christmas present and they had to send it four times, first order was a paper weight instead of a glass, the second order the personalised message was unreadable the third order had a huge chip in the glass. I shall never be shopping there again… Read Full Review

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“engraved gifts times 6!!”

Written on: by ShilohJackson (1 review written)

Fantastic service, all arrived 4 days after ordering. Couldn't be happier… Read Full Review

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“Avoid this company - go elsewhere ”

Written on: by MitchellPierce201 (1 review written)

Terrible company. I am now left without a gift for a christening tomorrow, despite ordering an entire week ago. The timescales given on their website are clearly completely false. When you chase them, they mislead and outright lie to you and don't care at all about resolving the situation. There are plenty of companies offering the same kind of gifts and my advice to you all is to just go elsewhere and save yourself the stress!… Read Full Review

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“Inflexible service”

Written on: by ggBurnham473 (1 review written)

I haven't yet received my order. I hope the standard of the product will be good when it arrives (although the preview didn't work when I ordered so I don't really know). What I do know is that the customer service of this company is poor. When you make the order it says it will be despatched in 48 hours. What they actually mean is 2 working days, which is particularly problematic if you are ordering close to the weekend. And once you realise this there is no way of speeding up delivery as… Read Full Review

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“Awful service”

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I ordered a gift for a new baby in May. It was undelivered, but the company didn't let me know until August. I immediately gave an alternate address and paid additional shipping to have it resent. It dispatched this week (October!!!). Gift will now be useless. Terrible service. Do not buy from this company… Read Full Review

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“Fed up of waiting!!”

Written on: by lilyrosedavis (1 review written)

Ordered an item for Royal Mail 24 hour delivery for Father's Day back in April. The item came three days later and then turned out to be faulty. Firstly, I was quite disconcerted that there was no information with the package on how to return it. After emailing customer service and waiting two more days for a response I was able to return the item. By this time I knew it would be no good for Father's day and the item was supposed to be personalised so I requested that this be changed. It is… Read Full Review

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“Extremely terrible”

Written on: by BraedonMcCoy478 (1 review written)

I had ordered a wallet kit from them on Sunday for my Father with Next Day delivery for Father's Day. I came across a review on the location and checked the terms to find out that in fact, my order would arrive only on Tuesday! I just spent £6.99 on what was a second class delivery. They did not inform me of the explanations at all of the deliveries and I only found later when it had been dispatched. What is the point of next day delivery if I can't get my order regardless of the day? I've had… Read Full Review

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“Paid for Royal Mail 24, sent second class, no apology.”

Written on: by Cobb52 (1 review written)

I used getting personal to order a newspaper for the diamond wedding anniversary of my grandparents. Inquired on the monday prior to placing my order, assured I would receive The Times (I didn't want some random local newspaper) and if I selected 'Royal Mail 24' the paper should arrive in time for friday. On the WEDNESDAY i was emailed and told they didn't have the Times (great). This email also made it sound very much like they were not going to dispatch in the 48hr period that they say they… Read Full Review

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“Stock problem”

Written on: by Hooper96 (1 review written)

Reading reviews I see other customers have experienced stock issues. In the past have been very pleased with gifts and service - just not a great experience this time around with stock issues with special gift ordered for big birthday which has gone and I am still awaiting the gift. Reluctant therefore to order in future which is a shame. … Read Full Review

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“Hit & Miss”

Written on:

I have used this company three times now & have a bad experience twice. *Customer service is poor (Hope you have lots of time on your hands) *They will send out shoddy, misspelt & damaged goods. *Will not hesitate to relieve you of your money, they will find every excuse not reimburse you if you are not happy with your buy. Lastly, should of read the reviews prior to buying from them, I will NOT be getting personal with them again & will be letting friends & family to stay well clear… Read Full Review

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“First class service”

Written on: by trickymicky1976 (1 review written)

Ordered personalised wine with personal names on label, on 12.5.15 (evening). Gift arrived on 14.5.15, safe and , well wrapped and boxed! Excellent service and we'll pleased. Will definitely use again, and certainly will recommend to anyone. Thank you… Read Full Review

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“More like Getting Messed About!!!!”

Written on: by Scabezos (2 reviews written)

Awful, awful experience.. If I could give no stars, I would!!! Please steer clear of them!! I ordered an anniversary personalised champagne bottle and newspaper for a wedding anniversary gift and never received it. I called and was promised updates and received no call backs. I was treated really rudely and no sympathy or solutions offered. Horrible company and horrible staff who have no idea how to run a business. I paid for faster delivery because I needed my gift within a week. After a few… Read Full Review

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Scabezos's Response to Scabezos's Review

Written on:

Received a call from a manager and got a refund and as compensation she opened an account and added £10 credit.. Which is usueless as I will never contact them again as am shocked by their lack of customer care and failure to deliver goods they advertise as being a great comoany at doing so!!! Waste of time.. Literally!!!

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Scabezos's Response to Scabezos's Review

Written on:

Received a call from a manager and got a refund and as compensation she opened an account and added £10 credit.. Which is usueless as I will never contact them again as am shocked by their lack of customer care and failure to deliver goods they advertise as being a great comoany at doing so!!! Waste of time.. Literally!!!

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“No option to cancel order”

Written on: by 89Hensley (1 review written)

I processed an order, decided 5 minutes later it was not what I wanted so I located my confirmation email for details of how to cancel - no details supplied. Followed a link on the email to 'check order status' and still no option to cancel order. As per terms and conditions contacted them via website, time stamped when the email was sent (5-10 minutes after order) and they will not honour this as an acceptable cancellation and instead processed the order even though I followed the t&c's by… Read Full Review

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