Getting Personal Reviews - www.gettingpersonal.co.uk

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Latest Reviews

“No delivery and no customer support”

Written on: 18/12/2014 by Dustin384 (1 review written)

Ordered a gift with a 10 ten turn around time. Still waiting after 18days, contacted customer service via email twice but just told the delay will be looked into and an update sent to me. Still on gift or update. I wouldn't use this company again, which is a shame because it does offer some good gifts… Read Full Review

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“Appalling customer service”

Written on: 15/12/2014 by moUnderwood316 (1 review written)

Goods didn't arrive on time so the personalised gift arrived after the birthday it was purchased for. This despite an assurance that there was a 48 hour turn around. When I phoned customer service, the man was rude and unhelpful. There was a further 24 hour wait for a managers call back. The owner of the company didnt respond to my email. Never, never use this company. The website states that th company customer service is award winning but interestingly doesn't give details of the award or who… Read Full Review

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“Disgraceful Customer service & item engraved wrong”

Written on: 26/11/2014 by 1948Rose (1 review written)

Do not use this company... I ordered a glass to be engraved on saturday, on the sunday i received an email to which i checked the details and the year was wrong. I emailed the customer service to get the matter resolved on the sunday morning. monday afternoon i got a reply said it was to late to be changed and there was nothing they could do and the item has already been dispatched (baring in mind they don't work weekends so how could this have been done?) I have had several emails and the… Read Full Review

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“Personalised Glass”

Written on: 13/11/2014 by philsixsixsix (1 review written)

I ordered a Personalised glass and gift box on the 4th of November and paid £4.99 Royal Mail 24. Phoned them on the 7th to be told it was being processed. Had an e mail later in the day to say it was dispatched. Nothing on the 11th so phoned again to be told to phone Royal Mail. Finally arrived on the 12th...Could not read the engraving due to the glass being so filthy but after washing the item it was as described. Not overly impressed and will not use this company again… Read Full Review

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Gabby14's Response to philsixsixsix's Review

Written on: 18/11/2014

I had a very similar experience. Paid for next day delivery . I should have received on Friday but it didn't arrive til following Mon. I was given a refund on postage but couldn't speak to a manager . I was told a manager would call me on monday, it's now Tuesday and I'm still waiting.

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“Ignored”

Written on: 09/11/2014 by AnthonyNewton (1 review written)

Poor service and complete lack of communication when complaint made. No respect for this company and will never purchase with them again… Read Full Review

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“Liers”

Written on: 02/11/2014 by Nichols102 (1 review written)

I ordered two items on Thursday for an engagement on Saturday, I ordered next day delivery and paid accordingly , now I'm told Monday Complete false. Delivery timescale Avoid like the plague… Read Full Review

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“I purchased a engraved key ring recently and it has...”

Written on: 20/10/2014 by Georgeb212 (1 review written)

I purchased a engraved key ring recently and it has been three weeks and i still haven't received it yet. it is so unprofessional. i have never had to wait for my item for more then three weeks. this is the worst service i has ever received… Read Full Review

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“worst business i have ever bought from.”

Written on: 16/10/2014 by ryan.green (1 review written)

I recently bought a personalized item of gettingpersonal.co.uk(a personalized message in a bottle). Of course they advertise that the item will be personalized and dispatched within firstly 24 hours before you buy the product and again after that when the purchase has been made they contact you through email and state that it will be personalized and dispatched within 48 hours, which okay i guess i could deal with, a week and a few days went on and still no word or item for that matter. So i… Read Full Review

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“Exceptionally bad customer service, product not as...”

Written on: 06/10/2014

After writing a lengthy detailed review on the Getting Personal site (which of course didn't show up because it wasn't all glowing), I really can't be bothered to write it all out again. Suffice to say I ordered a chocolate pizza for my daughter's 16th birthday, but when it arrived it wasn't as described on the website. When I rang to ask about this (I'm always very polite on the phone), I was greeted with indifference, rudeness and a 'I-really-couldn't-care-less' attitude. After persisting… Read Full Review

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“totally dissatisfied and birthday ruined”

Written on: 20/09/2014 by Kaylouise23 (1 review written)

Due to a customer service not taking time to read emails and speak to customers my mother did not receive a gift at all on her 70th birthday and I was devastated. Will never use again or recommend… Read Full Review

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“Very unhelpful customer service. I will never use the...”

Written on: 02/09/2014 by gathinia (1 review written)

Very unhelpful customer service. I will never use the company again! I ordered two glasses for my parents 40 wedding anniversary. I wanted to add an extra line but they refused to do so. I was told that my order is already in production and there is no way I can contact someone from their production department. I paid almost 50 pounds for two simple glasses and no one felt like helping when a problem occured. This is unbelievable. It says on their website that they love press. Lucky me I… Read Full Review

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“Exactly what I wanted, and on time!”

Written on: 22/08/2014 by Hill442 (1 review written)

As my mum's birthday is coming up I decided to search into Google 'Birthday gifts for mum' and gettingpersonal.co.uk came up. When I clicked on the website it came up with a lot of personalised ideas for mums. I found various slate signs and wine glasses that you could edit with your own words, of course it gave me some suggestions. I then came to the conclusion of getting her a slate heart to hang up in the kitchen and it said the words "Mummy's Kitchen, where love is made. Love from your… Read Full Review

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“deceiving”

Written on: 05/08/2014 by 113Dobson (1 review written)

Bought a book as a gift for £3.99 excluding postage. Arrived on time, happy with it. Printed on the back cover was £2.99. Sent an email asking why and was told that the £2.99 was the r.r.p and that they could charge whatever they chose to. Was offered to return the book but as it was a gift I had no time to get another. I know it wasn't an expensive item, thankfully, but it still makes you feel you've been ripped off. Won't be using them again, and advising all I know not to either … Read Full Review

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“Very poor packaging”

Written on: 01/08/2014 by Macal (1 review written)

Although the item (a personalised lebel on a wine bottle)was fine, the packaging was very poor. We had considered getting this gift sent directly to the recipient and we were very glad we didn't as the poor quality packaging would have given the impression that this was a very cheap gift when it was quite expensive. A seemingly good service badly let down by cutting corners is the impression… Read Full Review

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“This company is a joke...AVOID”

Written on: 06/07/2014 by Christiany188 (1 review written)

Goods paid for but not received. When I told them it had not arrived was simply told that it was company policy not to do anything about it until at least 10 working days had passed even though I had paid extra for urgent 1-3 day delivery. Then after 2 weeks I contacted them again only to be advised to take it up with royal mail. Am still waiting for them to take any action in resolving this or refunding my payment. Customer Service is an alien concept to this firm...avoid them at all costs… Read Full Review

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“Personalised gift boxed paper for the date born”

Written on: 15/06/2014 by Cazza56 (1 review written)

Really loved the personal certificate, and e-mailed after the order to add something, which they did. Really happy wth my purchase, and the prompt service. Thank you… Read Full Review

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“Postage issue!”

Written on: 19/04/2014 by GiovannyCrouch19 (1 review written)

Wish I'd read the reviews before ordering. 5 days and still not arrived, now told it was sent 2nd class post. No mention of that on the web site… Read Full Review

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“Poor delivery - rip off”

Written on: 25/02/2014

Bought a personalised pen with a message inscribed on the pen case for my hubby's birthday. I placed the order on a thursday and paid extra for the 24 hour delivery expecting to recieve the order by Saturday. My hubby's birthday was on Sunday and got the order delivered on Monday. Why would you let me pay the extra for 24 hour delivery if it's going to take 72 hours to deliver the package? Product was good but I'm annoyed I was ripped off over the delivery. Not impressed… Read Full Review

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“Dreadful service”

Written on: 20/02/2014

Ordered valentine card and inscribed wine glass for Valentine's Day. Paid extra for next day delivery (day before V day). No delivery: Wine glass delivered late on V day. V Card eventually delivered on the 17 FEB!!! Awful customer service, they take so long to get back to you, that is if they chose to reply. Unlike their competitors they don't work Saturday's so you can't get hold of anybody. Left a unfavorable review.... to date they've yet to publish it. Awful, Awful, Awful, never again… Read Full Review

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“Awful Service!”

Written on: 19/02/2014 by andy18101976 (1 review written)

Ordered 2 items before Christmas, and within their deadline. Neither arrived. One item was refunded on 31st Dec without an acknowledgement that the item wasn't available, meaning my Nana went without a gift. The 2nd item still hasn't been delivered 2 months later. An enquiry was met with the response that it was sent on 20th Dec, even though they emailed me on the 10th Jan to say the item was out of stock. By a long shot the worst company I have ever had the misfortune to deal with… Read Full Review

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