Rainton Gate Cattery, Durham www.rainton-gate.co.uk

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★★★★☆
4.1
75.0% of users recommend this
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“We have been taking our cat to Rainton Gate Cattery in...”

★★★★☆

written by on 07/04/2008

We have been taking our cat to Rainton Gate Cattery in Durham approx. 3 to 5 times a year for the last 4 years. Initially the price when we started using it was about £8 a day which seemed reasonable for the excellent care and facilities provided by the previous owner, and often our cat would come home looking better than before she went in! Which was always nice to see.
However, with the change in owners approx. 2 years ago, the standard of care has in our opinion definitely gone down - not in significantly obvious ways but compared to how the previous owner looked after the animals it is noticable. However whilst care and treatment may have declined the prices have shot up! In the space of 4 years the daily rate has risen to now £11, so to go on holiday for one week costs almost £100 to board 1 cat. We do love and care for our pet but this rate is very high when you consider how much (or rather little) cat food costs, which is presumably the only outgoing, other than electricity for heating the shelters and staff costs. We have come to the conclusion that we cannot, on principle, pay such prices now and have found a perfectly suitable alternative which is literally half the price. Indeed every other cattery we called in the tyne and wear area was at least £3 per day less, so for this reason alone we would recommend shopping around first.

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Bobbydobby's Comment

Written on: 26/06/2008

I disagree with this review because... we don't think there has been any reduction in standards - it's as good as if not better than it was before in my opinion.

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Bigshades's Comment

Written on: 10/08/2010

I have to agree with the original review. I do feel the personal touch that the previous owner had has been a big loss to the business.
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<br/>In terms of reviewers not leaving their details, I imagine it has something to do with not wanting to recieve junk emails.
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<br/>If someone takes the time to leave a comment, I imagine it is because they feel strongly about an issue. Most people are busy and would only ever leave a comment to advise other customers in a similar situation.

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Rglch's Comment

Written on: 11/10/2008

Reply from RGLCH:<br/>We welcome all comments from owners. In reply to this review we would say that yes, our prices have gone up - within a year of taking over the cattery, our income increased to the point where compulsory registration for VAT became necessary. Clearly we were not about to accept a 17.5% drop in income and so this was unfortunately passed on to the customer. We should remind you that of course we did not receive any extra income from this price increase of course. When our prices go up each year, they increase in-line with inflation.<br/>If we are more expensive than other catteries in the North East, it is a fair reflection of the quality of service we provide, the excellent staff we employ, and the higher cost of the best and safest cleaning materials we use. The food we buy is the highest quality - go and have a look in Pets at Home - see how much a bag of James Wellbeloved costs! We also check and groom each cat EVERY DAY - at no extra charge.<br/>I feel that allowing people to leave reviews anonymously is pointless - how can other potential customers trust a review that someone is unwilling to sign?<br/>Finally - we say to all potential customers - go and look at a few other catteries first, before coming to us to compare. You don't need an appointment to visit - just turn up and we will be happy to show you around, (during our opening hours.)

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